CN113112224A - Electronic government affair management informatization platform and method - Google Patents
Electronic government affair management informatization platform and method Download PDFInfo
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- CN113112224A CN113112224A CN202110373098.5A CN202110373098A CN113112224A CN 113112224 A CN113112224 A CN 113112224A CN 202110373098 A CN202110373098 A CN 202110373098A CN 113112224 A CN113112224 A CN 113112224A
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
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Abstract
The invention discloses an electronic government affair management informatization platform and a method, and particularly relates to the field of electronic government affairs, wherein the platform comprises a public service module, the public service module is connected with a data processing module, an information resource storage module and an output module, and the public service module is used for displaying public affair information and providing a service for reflecting problems for the people; the data processing module is connected between the public service module and the office business module and connected with the information resource storage module and used for processing and analyzing the problems transmitted by the public service module, generating a plurality of processing schemes and transmitting the processing schemes to the office business module, and transmitting the problems transmitted by the public service module to the information resource storage module for storage. The invention meets the requirement that different people reflect the problems to the government, simultaneously matches the reflected problems to specific responsible persons, avoids that the responsible persons are mutually pushed away due to overlapping of duties to play leather balls back and forth, and improves the work efficiency.
Description
Technical Field
The invention relates to the technical field of electronic government affairs, in particular to an electronic government affair management informatization platform and method.
Background
Electronic government refers to a brand new management mode for office work, management and public service provision for society by comprehensively applying modern information technology, network technology, office automation technology and the like in government activities. The category of the generalized electronic government affairs includes all national institutions; the electronic government affairs in the narrow sense mainly include all levels of administrative bodies directly responsible for managing national public affairs and social affairs.
However, in actual use, the existing electronic government affair system has low efficiency, cannot deal with the problems reflected by people in time, and the responsible persons play back and forth the leather ball because of mutual pushing-off due to overlapping of jobs, thereby greatly influencing the work efficiency and the satisfaction degree of people.
Disclosure of Invention
In order to overcome the above-mentioned drawbacks of the prior art, embodiments of the present invention provide an electronic government affairs management informatization platform and method, so as to solve the problems mentioned in the above background art.
In order to achieve the purpose, the invention provides the following technical scheme: an electronic government affair management informatization platform and a method thereof comprise the following steps:
the public service module is connected with the data processing module, the information resource storage module and the output module, and is used for displaying public affair information and providing a service for reflecting problems for the public;
the data processing module is connected between the public service module and the office business module, is connected with the information resource storage module, and is used for processing and analyzing problems transmitted by the public service module, generating a plurality of processing schemes and transmitting the processing schemes to the office business module, and transmitting the problems transmitted by the public service module to the information resource storage module for storage;
the office business module is connected with the data processing module and used for receiving the plurality of processing schemes transmitted by the data processing module and displaying the plurality of processing schemes to relevant office staff for reference;
the handling module is connected with the office business module and used for relevant office workers to select or modify a plurality of processing schemes provided by the office business module and simultaneously push the selected or modified processing schemes to a superior responsible person;
the output module is connected between the acceptance module and the public service module, and is used for transmitting the processing scheme transmitted by the acceptance module to the public service module and displaying the processing scheme in the public service module;
and the information resource storage module is respectively connected with the public service module, the office business module and the data processing module and is used for storing the problems transmitted by the data processing module, storing the personnel information of the service departments of the office business module and simultaneously transmitting the problems to the public service module to display the problems.
Furthermore, the public service module comprises a personal service application module, an enterprise service application module, an actual name reporting module and a display module;
the personal service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by individuals, registering personal information of the individuals and transmitting the registered personal information to the information resource storage module;
the enterprise service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by enterprises, registering enterprise information of the enterprises and transmitting the registered personal information to the information resource storage module;
the real name reporting module is connected with the data processing module and the information resource storage module and is used for reporting to relevant government departments or relevant government personnel by a reporter and registering personal information of the reporter and certification materials of relevant problems, wherein the certification materials comprise a recording file, a picture file and a video file and simultaneously transmit the registered personal information to the information resource storage module;
the display module is connected with the information resource storage module and the output module and used for displaying the final result given by the output module and displaying the problems of the personal service application module and the enterprise service application module stored in the information resource storage module, which are provided by the user.
Further, the data processing module comprises a keyword extraction module, a scheme recommendation module and a first information uploading module;
the keyword extraction module is connected with the public service module and the office business module and used for extracting keywords in user problems and transmitting the keywords to the office business module;
the scheme recommending module is connected with the public service module and the office business module and used for formulating a plurality of processing schemes according to the problems transmitted by the public service module and transmitting the processing schemes to the office business module;
the first information uploading module is connected with the public service module and the information resource storage module and used for transmitting the problems transmitted by the public service module to the information resource storage module.
Further, the office business module comprises an information login module, a keyword identification module and a personnel allocation module;
the information login module is connected with the information resource storage module and is used for storing the information of the government department personnel into the information resource storage module;
the keyword identification module is connected with the data processing module and the information login module and is used for identifying keywords and matching corresponding departments;
and the personnel allocation module is connected with the scheme recommendation module, the keyword identification module and the information resource storage module, and is used for allocating relevant office personnel according to the corresponding information of the relevant office personnel stored in the information resource storage module according to the departments and the information identified by the keyword identification module and displaying a plurality of processing schemes for the reference of the relevant office personnel.
Further, the acceptance module comprises a selection module, an information processing module and a second information uploading module;
the selection module is connected with the personnel allocation module and is used for selecting a plurality of processing schemes by related office personnel;
the information processing module is connected with the selection module and is used for modifying the processing scheme by related office staff;
and the second information uploading module is connected with the selection module and the information processing module and is used for sending the final processing scheme to a superior responsible person.
Further, the output module comprises a third information uploading module, and the third information module is respectively connected with the acceptance module and the public service module and is used for uploading the final processing scheme to a display module in the public service module for display.
Further, the information resource storage module comprises a storage module and a fourth information uploading module;
the storage module is connected with the data processing module, the office business module and the public service module and is used for storing the user information in the public service module, the government department personnel information logged in by the information login module in the office business module and the problem uploaded by the first information uploading module in the data processing module;
and the fourth information uploading module is connected between the storage module and the public service module and is used for transmitting the problems stored by the storage module to a display module in the public service module for display.
An electronic government affair management informatization method comprises the following steps:
s1, the user registers own information and reflected problems according to the corresponding module according to the personal service application module, the enterprise service application module and the real name reporting module which are required to log in the public service module, and the registered information is uploaded to the storage module in the information resource storage module;
s2, the problems reflected in the step S1 are transmitted to a data processing module, a keyword extraction module in the data processing module extracts keywords from the reflected problems and transmits the keywords to a keyword identification module in an office business module, meanwhile, a scheme recommendation module in the data processing module formulates a plurality of processing schemes based on the reflected problems and transmits the processing schemes to a personnel distribution module in the office business module, meanwhile, a first information uploading module in the data processing module transmits the reflected problems to a storage module in an information resource storage module for storage, the storage module in the information resource storage module synchronously transmits the reflected problems to a fourth information uploading module, and the fourth information uploading module feeds the reflected problems back to a display module in a public service module;
s3, government department personnel register through an information login module in the office business module, the registered government department personnel information is transmitted to a storage module in the information resource storage module for storage, a keyword recognition module in the office business module recognizes the keywords and matches with corresponding departments, a personnel allocation module in the office business module allocates relevant office personnel according to the departments recognized by the keyword recognition module and the department personnel information of the information login module, and a plurality of processing schemes transmitted by the scheme recommendation module are displayed for the relevant office personnel to refer;
s4, relevant office workers select a plurality of processing schemes through a selection module in an acceptance module, after the relevant office workers select one of the processing schemes, the selected processing scheme skips over an information processing module and is directly transmitted to an output module and a second information uploading module, the second information uploading module transmits the selected processing scheme to a superior responsible person, when the relevant office workers are not satisfied with the plurality of processing schemes, the selection module selects no, the information processing module intervenes, the relevant office workers modify the processing schemes in the information processing module and transmit the modified processing schemes to the output module and the second information uploading module, and the second information uploading module transmits the modified processing scheme to the superior responsible person;
and S5, a third information uploading module in the output module is used for arranging the processing scheme selected in the step S4 or the modified processing scheme to a display module in the public service module in a penetrating way, and the user reads the required information through the display module.
The invention has the technical effects and advantages that:
compared with the prior art, the invention can meet the requirement that different people reflect the problems to the government, and simultaneously match the reflected problems to specific responsible persons, thereby avoiding that the responsible persons are mutually pushed off due to overlapping of duties and play leather balls back and forth, and improving the work efficiency.
Drawings
FIG. 1 is an overall system block diagram of the present invention.
FIG. 2 is a system block diagram of the common services module of the present invention.
FIG. 3 is a system block diagram of a data processing module of the present invention.
Fig. 4 is a system block diagram of an office business module of the present invention.
FIG. 5 is a system block diagram of a reception module according to the present invention.
FIG. 6 is a system block diagram of an output module of the present invention.
FIG. 7 is a system diagram of an information resource storage module according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
An electronic government affair management informatization platform and method as shown in the accompanying figures 1-7 comprise:
the public service module is connected with the data processing module, the information resource storage module and the output module, and is used for displaying public affair information and providing public service for reflecting problems;
the public service module comprises a personal service application module, an enterprise service application module, an actual name reporting module and a display module;
the personal service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by individuals, registering personal information of the individuals and transmitting the registered personal information to the information resource storage module;
the enterprise service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by enterprises, registering enterprise information of the enterprises and transmitting the registered personal information to the information resource storage module;
the real name reporting module is connected with the data processing module and the information resource storage module and is used for reporting the information of the related government departments or related government personnel by a reporter and registering the personal information of the reporter and the certification materials of related problems, wherein the certification materials comprise a recording file, a picture file and a video file and simultaneously transmit the registered personal information to the information resource storage module;
the display module is connected with the information resource storage module and the output module, and is used for displaying a final result given by the output module and displaying the personal service application module and the problems brought forward by the user in the enterprise service application module which are stored in the information resource storage module;
the data processing module is connected between the public service module and the office business module, is connected with the information resource storage module, and is used for processing and analyzing the problems transmitted by the public service module, generating a plurality of processing schemes and transmitting the processing schemes to the office business module, and transmitting the problems transmitted by the public service module to the information resource storage module for storage;
the data processing module comprises a keyword extraction module, a scheme recommendation module and a first information uploading module;
the keyword extraction module is connected with the public service module and the office business module and used for extracting keywords in user problems and transmitting the keywords to the office business module;
the scheme recommendation module is connected with the public service module and the office business module and used for formulating a plurality of processing schemes according to the problems transmitted by the public service module and transmitting the processing schemes to the office business module;
the first information uploading module is connected with the public service module and the information resource storage module and is used for transmitting the problems transmitted by the public service module to the information resource storage module;
the office business module is connected with the data processing module and used for receiving the plurality of processing schemes transmitted by the data processing module and displaying the plurality of processing schemes to relevant office staff for reference;
the office business module comprises an information login module, a keyword identification module and a personnel allocation module;
the information login module is connected with the information resource storage module and is used for storing the information of the government department personnel in the information resource storage module;
the keyword identification module is connected with the data processing module and the information login module and is used for identifying keywords and matching corresponding departments;
the personnel allocation module is connected with the scheme recommendation module, the keyword identification module and the information resource storage module and used for allocating relevant office personnel according to the corresponding information of the relevant office personnel stored in the information resource storage module by the department and the information identified by the keyword identification module and displaying a plurality of processing schemes to the relevant office personnel for reference;
the handling module is connected with the office business module and used for relevant office workers to select or modify a plurality of processing schemes provided by the office business module and simultaneously push the selected or modified processing schemes to a superior responsible person;
the acceptance module comprises a selection module, an information processing module and a second information uploading module;
the selection module is connected with the personnel distribution module and is used for selecting a plurality of processing schemes by related office personnel;
the information processing module is connected with the selection module and is used for modifying the processing scheme by related office staff;
the second information uploading module is connected with the selection module and the information processing module and is used for sending the final processing scheme to a superior responsible person;
the output module is connected between the acceptance module and the public service module, and is used for transmitting the processing scheme transmitted by the acceptance module to the public service module and displaying the processing scheme in the public service module;
the output module comprises a third information uploading module, and the third information module is respectively connected with the acceptance module and the public service module and is used for uploading the final processing scheme to a display module in the public service module for display;
the information resource storage module is respectively connected with the public service module, the office business module and the data processing module and is used for storing the problems transmitted by the data processing module, storing the personnel information of the service departments of the office business module and simultaneously transmitting the problems to the public service module to display the problems;
the information resource storage module comprises a storage module and a fourth information uploading module;
the storage module is connected with the data processing module, the office business module and the public service module and is used for storing the user information in the public service module, the government department personnel information logged in by the information logging module in the office business module and the problem uploaded by the first information uploading module in the data processing module;
and the fourth information uploading module is connected between the storage module and the public service module and is used for transmitting the problems stored by the storage module to a display module in the public service module for display.
The invention also provides an electronic government affair management informatization method, which comprises the following steps:
s1, the user registers own information and reflected problems according to the corresponding module according to the personal service application module, the enterprise service application module and the real name reporting module which are required to log in the public service module, and the registered information is uploaded to the storage module in the information resource storage module;
s2, the problems reflected in the step S1 are transmitted to a data processing module, a keyword extraction module in the data processing module extracts keywords from the reflected problems and transmits the keywords to a keyword identification module in an office business module, meanwhile, a scheme recommendation module in the data processing module formulates a plurality of processing schemes based on the reflected problems and transmits the processing schemes to a personnel distribution module in the office business module, meanwhile, a first information uploading module in the data processing module transmits the reflected problems to a storage module in an information resource storage module for storage, the storage module in the information resource storage module synchronously transmits the reflected problems to a fourth information uploading module, and the fourth information uploading module feeds the reflected problems back to a display module in a public service module;
s3, government department personnel register through an information login module in the office business module, the registered government department personnel information is transmitted to a storage module in the information resource storage module for storage, a keyword recognition module in the office business module recognizes the keywords and matches with corresponding departments, a personnel allocation module in the office business module allocates relevant office personnel according to the departments recognized by the keyword recognition module and the department personnel information of the information login module, and a plurality of processing schemes transmitted by the scheme recommendation module are displayed for the relevant office personnel to refer;
s4, relevant office workers select a plurality of processing schemes through a selection module in an acceptance module, after the relevant office workers select one of the processing schemes, the selected processing scheme skips over an information processing module and is directly transmitted to an output module and a second information uploading module, the second information uploading module transmits the selected processing scheme to a superior responsible person, when the relevant office workers are not satisfied with the plurality of processing schemes, the selection module selects no, the information processing module intervenes, the relevant office workers modify the processing schemes in the information processing module and transmit the modified processing schemes to the output module and the second information uploading module, and the second information uploading module transmits the modified processing scheme to the superior responsible person;
and S5, a third information uploading module in the output module is used for arranging the processing scheme selected in the step S4 or the modified processing scheme to a display module in the public service module in a penetrating way, and the user reads the required information through the display module.
The points to be finally explained are: first, in the description of the present application, it should be noted that, unless otherwise specified and limited, the terms "mounted," "connected," and "connected" should be understood broadly, and may be a mechanical connection or an electrical connection, or a communication between two elements, and may be a direct connection, and "upper," "lower," "left," and "right" are only used to indicate a relative positional relationship, and when the absolute position of the object to be described is changed, the relative positional relationship may be changed;
secondly, the method comprises the following steps: in the drawings of the disclosed embodiments of the invention, only the structures related to the disclosed embodiments are referred to, other structures can refer to common designs, and the same embodiment and different embodiments of the invention can be combined with each other without conflict;
and finally: the above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that are within the spirit and principle of the present invention are intended to be included in the scope of the present invention.
Claims (8)
1. An electronic government affair management informatization platform and a method are characterized by comprising the following steps:
the public service module is connected with the data processing module, the information resource storage module and the output module, and is used for displaying public affair information and providing a service for reflecting problems for the public;
the data processing module is connected between the public service module and the office business module, is connected with the information resource storage module, and is used for processing and analyzing problems transmitted by the public service module, generating a plurality of processing schemes and transmitting the processing schemes to the office business module, and transmitting the problems transmitted by the public service module to the information resource storage module for storage;
the office business module is connected with the data processing module and used for receiving the plurality of processing schemes transmitted by the data processing module and displaying the plurality of processing schemes to relevant office staff for reference;
the handling module is connected with the office business module and used for relevant office workers to select or modify a plurality of processing schemes provided by the office business module and simultaneously push the selected or modified processing schemes to a superior responsible person;
the output module is connected between the acceptance module and the public service module, and is used for transmitting the processing scheme transmitted by the acceptance module to the public service module and displaying the processing scheme in the public service module;
and the information resource storage module is respectively connected with the public service module, the office business module and the data processing module and is used for storing the problems transmitted by the data processing module, storing the personnel information of the service departments of the office business module and simultaneously transmitting the problems to the public service module to display the problems.
2. The e-government administration informatization platform and method according to claim 1, characterized in that: the public service module comprises a personal service application module, an enterprise service application module, an actual name reporting module and a display module;
the personal service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by individuals, registering personal information of the individuals and transmitting the registered personal information to the information resource storage module;
the enterprise service application module is connected with the data processing module and the information resource storage module and is used for applying for government services by enterprises, registering enterprise information of the enterprises and transmitting the registered personal information to the information resource storage module;
the real name reporting module is connected with the data processing module and the information resource storage module and is used for reporting to relevant government departments or relevant government personnel by a reporter and registering personal information of the reporter and certification materials of relevant problems, wherein the certification materials comprise a recording file, a picture file and a video file and simultaneously transmit the registered personal information to the information resource storage module;
the display module is connected with the information resource storage module and the output module and used for displaying the final result given by the output module and displaying the problems of the personal service application module and the enterprise service application module stored in the information resource storage module, which are provided by the user.
3. The e-government affairs management informatization platform and method according to claim 2, characterized in that: the data processing module comprises a keyword extraction module, a scheme recommendation module and a first information uploading module;
the keyword extraction module is connected with the public service module and the office business module and used for extracting keywords in user problems and transmitting the keywords to the office business module;
the scheme recommending module is connected with the public service module and the office business module and used for formulating a plurality of processing schemes according to the problems transmitted by the public service module and transmitting the processing schemes to the office business module;
the first information uploading module is connected with the public service module and the information resource storage module and used for transmitting the problems transmitted by the public service module to the information resource storage module.
4. The e-government administration informatization platform and method according to claim 3, characterized in that: the office business module comprises an information login module, a keyword identification module and a personnel allocation module;
the information login module is connected with the information resource storage module and is used for storing the information of the government department personnel into the information resource storage module;
the keyword identification module is connected with the data processing module and the information login module and is used for identifying keywords and matching corresponding departments;
and the personnel allocation module is connected with the scheme recommendation module, the keyword identification module and the information resource storage module, and is used for allocating relevant office personnel according to the corresponding information of the relevant office personnel stored in the information resource storage module according to the departments and the information identified by the keyword identification module and displaying a plurality of processing schemes for the reference of the relevant office personnel.
5. The e-government administration informatization platform and method according to claim 4, wherein: the acceptance module comprises a selection module, an information processing module and a second information uploading module;
the selection module is connected with the personnel allocation module and is used for selecting a plurality of processing schemes by related office personnel;
the information processing module is connected with the selection module and is used for modifying the processing scheme by related office staff;
and the second information uploading module is connected with the selection module and the information processing module and is used for sending the final processing scheme to a superior responsible person.
6. The e-government administration informatization platform and method according to claim 5, wherein: the output module comprises a third information uploading module, and the third information module is respectively connected with the acceptance module and the public service module and is used for uploading the final processing scheme to a display module in the public service module for display.
7. The e-government administration informatization platform and method according to claim 6, characterized in that: the information resource storage module comprises a storage module and a fourth information uploading module;
the storage module is connected with the data processing module, the office business module and the public service module and is used for storing the user information in the public service module, the government department personnel information logged in by the information login module in the office business module and the problem uploaded by the first information uploading module in the data processing module;
and the fourth information uploading module is connected between the storage module and the public service module and is used for transmitting the problems stored by the storage module to a display module in the public service module for display.
8. An electronic government affair management informatization method is characterized by comprising the following steps:
s1, the user registers own information and reflected problems according to the corresponding module according to the personal service application module, the enterprise service application module and the real name reporting module which are required to log in the public service module, and the registered information is uploaded to the storage module in the information resource storage module;
s2, the problems reflected in the step S1 are transmitted to a data processing module, a keyword extraction module in the data processing module extracts keywords from the reflected problems and transmits the keywords to a keyword identification module in an office business module, meanwhile, a scheme recommendation module in the data processing module formulates a plurality of processing schemes based on the reflected problems and transmits the processing schemes to a personnel distribution module in the office business module, meanwhile, a first information uploading module in the data processing module transmits the reflected problems to a storage module in an information resource storage module for storage, the storage module in the information resource storage module synchronously transmits the reflected problems to a fourth information uploading module, and the fourth information uploading module feeds the reflected problems back to a display module in a public service module;
s3, government department personnel register through an information login module in the office business module, the registered government department personnel information is transmitted to a storage module in the information resource storage module for storage, a keyword recognition module in the office business module recognizes the keywords and matches with corresponding departments, a personnel allocation module in the office business module allocates relevant office personnel according to the departments recognized by the keyword recognition module and the department personnel information of the information login module, and a plurality of processing schemes transmitted by the scheme recommendation module are displayed for the relevant office personnel to refer;
s4, relevant office workers select a plurality of processing schemes through a selection module in an acceptance module, after the relevant office workers select one of the processing schemes, the selected processing scheme skips over an information processing module and is directly transmitted to an output module and a second information uploading module, the second information uploading module transmits the selected processing scheme to a superior responsible person, when the relevant office workers are not satisfied with the plurality of processing schemes, the selection module selects no, the information processing module intervenes, the relevant office workers modify the processing schemes in the information processing module and transmit the modified processing schemes to the output module and the second information uploading module, and the second information uploading module transmits the modified processing scheme to the superior responsible person;
and S5, a third information uploading module in the output module is used for arranging the processing scheme selected in the step S4 or the modified processing scheme to a display module in the public service module in a penetrating way, and the user reads the required information through the display module.
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