CN113067947A

CN113067947A - Anti-fraud solution method and system based on intelligent outbound

Info

Publication number: CN113067947A
Application number: CN202110280331.5A
Authority: CN
Inventors: 苏国庆
Original assignee: Zhejiang Baiying Technology Co Ltd
Current assignee: Zhejiang Baiying Technology Co Ltd
Priority date: 2021-03-16
Filing date: 2021-03-16
Publication date: 2021-07-02

Abstract

The invention relates to an anti-fraud solution method and system based on intelligent outbound, belonging to the technical field of telecommunication communication, wherein the anti-fraud solution method comprises an anti-fraud data platform, an anti-fraud decision engine and an anti-fraud contact center, and timely responding to suspected deceived clues; the method has the advantages that the method cooperates with a telecom operator, more than 90% of calls are outbound calls, few incoming calls are numbers, the call time exceeds a certain time in one day, calling numbers are not recorded and overseas numbers are identified as main and called numbers with high risk of telecom fraud, fraud types, involved money and called affiliation in the calls are analyzed and are summarized, the numbers possibly in the telephone fraud are intelligently dissuaded and prevented through a big data technology and an AI voice technology, all-weather notification, early warning and timely manual intervention in 24 hours can be guaranteed, and the method has a positive effect on fighting and reducing telecom fraud.

Description

Anti-fraud solution method and system based on intelligent outbound

Technical Field

The invention relates to the technical field of telecommunication communication, in particular to an anti-fraud solution method and system based on intelligent outbound.

Background

In recent years, with the rapid development of the financial and communication industries in China, people can realize remote contact at any time by using communication technologies such as a telephone system, a mobile phone short message, instant messaging and the like, the frequency of people in contact with each other is higher and higher, and the covered age groups are wider and wider.

Under such a large environment, a new crime mode of telecom fraud appears, namely, initially, taiwan lawless persons carry out fraud to taiwan masses, and with the continuous spread of crime techniques, the technique gradually spreads inwards from coastal areas and is continuously upgraded.

In recent years, the new illegal crimes of the telecommunication network are fiercely and increasingly violent, criminals grasp the weak points of humanity, carefully set up cheats, utilize communication industry to supervise loopholes and bank fund flow convenience, compile false information through channels such as short messages, telephones, networks and the like, set up cheats, implement remote and non-contact cheating to victims, the work coverage of police propaganda and precaution and early warning dissuasion resistance is large, the timeliness and the coverage of pure manual processing are not enough, the anti-fraud notice is difficult to provide in time in all weather for 24 hours, the early warning timeliness is not enough, and the criminal process cannot be intercepted in time.

Disclosure of Invention

Aiming at the defects of the existing method, the invention discloses an anti-fraud solution method and system based on intelligent outbound.

The technical method comprises the following steps: an anti-fraud solution method and system based on intelligent outbound comprises the following steps:

(1) carrying out summary analysis on the suspected fraud data through a telecommunication operator;

(2) grading the cheated clues, wherein different clues of different grades use different dialogues to perform external call persuasion;

(3) recording the unavailability of the dissuasion and assigning a policeman follow-up.

The method comprises the following specific steps:

preferably, the main called numbers subjected to the telecommunication fraud are gathered according to the fraud calling number information, and the calling numbers judged as fraud comprise numbers with calls being outbound more than 90%, numbers with few incoming calls, numbers with call time more than 8 hours in one day, unreported numbers and overseas numbers; and analyzing the communication content of the calling and called numbers receiving the telecom fraud to send out the calling and called numbers, the fraud types, the involved money amounts and the called attributions as suspected fraud data.

Preferably, in ranking the spoofed cues, suspected spoofed cues are identified and compared by analyzing the suspected spoof data.

Preferably, when the outbound call is discouraging, the called number is not connected, and the outbound call continues.

Preferably, when the external call dissuades, the call is dialed by popping the screen of the incoming call and the fixed telephone outside the tail number 110.

Preferably, when the external call is discouraging, the called number is connected, the call record is recorded, and whether discouraging is successful or not is judged according to the call record.

When the steps are carried out, the method further comprises the following steps:

the anti-fraud data platform is used for analyzing and summarizing suspected fraud data of the main called number which is more likely to receive telecommunication fraud through a telecommunication operator;

an anti-fraud decision engine to rank suspected deceived clues and to use different dialects according to the ranking;

an anti-fraud contact center for dissuading external calls using speech techniques;

and the speech management module is used for configuring the AI voice robot to respond to the called voice.

The invention has the beneficial effects that:

the anti-fraud solution and the system for intelligent outbound can intelligently dissuade and prevent the serious situation of anti-fraud by combining a big data technology with an AI voice technology, can ensure all-weather notification, early warning and timely manual intervention within 24 hours, and have positive effects on fighting and reducing telecommunication fraud.

Drawings

FIG. 1 is a block diagram of the system.

Fig. 2 is a data flow diagram.

FIG. 3 is a flow chart of suspected spoofed thread processing.

Detailed Description

For further understanding of the present invention, the present invention will be described in detail with reference to examples, which are provided for illustration of the present invention but are not intended to limit the scope of the present invention.

As shown in fig. 1-3, an anti-fraud solution based on intelligent outbound comprises the following steps:

(1) the method is cooperated with a telecom operator, the calling number is a number which is called out when more than 90% of calls are carried out, few numbers are called in, the number which is called out when the call time exceeds 8 hours in one day, and un-recorded and overseas numbers are identified as fraud calling high-risk numbers, fraud types, involved money amounts and called attributions involved in the calls are summarized, the calling and called numbers, fraud types, involved money amounts and called attributions which are receiving telecommunication fraud are summarized into suspected fraud data and transmitted to an anti-fraud data platform, and suspected fraud clues are further analyzed and identified.

(2) The suspected cheated clues obtained by analyzing the suspected cheated data are pushed to an anti-fraud decision engine, the suspected cheated clues are classified according to fraud types through comparison and analysis, classification results of the suspected cheated clues are subjected to external calling to called numbers corresponding to high-risk calling numbers through a corresponding telephone technology through the anti-fraud decision engine, and calling is assisted by an incoming call popup screen and a tail number 110 external fixed telephone during external calling, so that the reliability is improved.

(3) When external call dissuasion is carried out, whether a called number is connected or not is judged, dissuasion information is identified after the called number is connected, and recording and distributing policemen to follow up are carried out aiming at dissuasion invalidity; if not, continue the outbound call.

The anti-fraud system based on intelligent outbound used in the above steps comprises

an anti-fraud decision engine to rank the suspected deceived cues according to fraud types and to use different dialogues according to the ranking;

The present invention and its embodiments have been described above schematically, without limitation, and the embodiments of the present invention are shown in the drawings, and the actual structures are not limited thereto. Therefore, those skilled in the art should understand that they can easily and effectively design and modify the structure and embodiments of the present invention without departing from the spirit and scope of the present invention.

Claims

1. An anti-fraud method based on intelligent outbound is characterized in that: which comprises the following steps:

(2) grading the suspected fraud clues in the fraud data, wherein different clues of different grades use different dialogues to externally call and discourage;

2. The intelligent outbound-based anti-fraud method of claim 1, wherein: the summary of suspected fraud data is analyzed and summarized according to the fraud calling number information, and the calling numbers judged as fraud comprise numbers with calls more than 90% being outbound calls, numbers with few incoming calls, numbers with call time more than 8 hours in a day, unreported numbers and overseas numbers, and fraud types, involved money amounts and called attributions involved in the calls are analyzed and summarized into the suspected fraud data.

3. The intelligent outbound-based anti-fraud method of claim 1, wherein: in ranking the scavenged clues, suspected scavenged clues are identified by analyzing the suspected fraud data and compared according to fraud type.

4. The intelligent outbound-based anti-fraud method of claim 1, wherein: when the outbound call is dissuaded, the called number is not connected, and the outbound call is continued.

5. The intelligent outbound-based anti-fraud method of claim 1, wherein: when the external call is dissuaded, the call is dialed by the incoming call popup screen and the tail number 110 external fixed telephone.

6. The intelligent outbound-based anti-fraud method of claim 1, wherein: when the external call is discouraging, the called number is connected, the call record is recorded, and whether the discouraging is successful or not is judged according to the call record.

7. The intelligent outbound-based anti-fraud system of claim 1, comprising an anti-fraud data platform for analyzing, by a telecommunications carrier, suspected fraud data summarizing the main called-number being subject to a greater probability of telecommunications fraud;