CN113065875A - Automatic form filling method, device, server, medium and product - Google Patents

Automatic form filling method, device, server, medium and product Download PDF

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CN113065875A
CN113065875A CN202110482127.1A CN202110482127A CN113065875A CN 113065875 A CN113065875 A CN 113065875A CN 202110482127 A CN202110482127 A CN 202110482127A CN 113065875 A CN113065875 A CN 113065875A
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target
fields
information unit
information
attribute values
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申亚坤
丁锐
周慧婷
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Bank of China Ltd
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Bank of China Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/36—Creation of semantic tools, e.g. ontology or thesauri
    • G06F16/367—Ontology
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/174—Form filling; Merging
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/108—Remote banking, e.g. home banking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4016—Transaction verification involving fraud or risk level assessment in transaction processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/03—Credit; Loans; Processing thereof

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Abstract

The application provides a method, a device, a server, a medium and a product for automatically filling forms, wherein the method comprises the following steps: receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type; searching a target form corresponding to the target service type from the corresponding relation between the preset service type and the form; searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to pre-stored user identity information; determining a first field shared by the target information unit combination and the target form; filling attribute values in the information units containing the first fields in the target information unit combination into the first fields in the target form; returning to the step of searching the target information unit combination until all fields in the target form have been filled with the attribute values, or the fields in the target form which have not been filled with the attribute values do not correspond to the information unit combination; and sending the target form to the client.

Description

Automatic form filling method, device, server, medium and product
Technical Field
The present application relates to the field of data processing technologies, and in particular, to a method, an apparatus, a server, a medium, and a product for automatically filling forms.
Background
When a user transacts a business, the user is usually required to fill in a form; after the user fills in the form, the form is handed over to the counter staff when the user transacts the business, and the counter staff fills in corresponding contents on the teller machine based on the contents on the form, so that the business transaction efficiency is low.
Disclosure of Invention
In view of the above, the present application provides a method, an apparatus, a server, a medium, and a product for automatically filling forms, so as to at least solve the problem of low business handling efficiency.
In order to achieve the above purpose, the present application provides the following technical solutions:
according to a first aspect of the embodiments of the present disclosure, there is provided an automatic form filling method, including:
receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type;
searching a target form corresponding to the target service type from a preset corresponding relation between the service type and the form, wherein the target form comprises a plurality of fields with unfilled attribute values;
searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to the pre-stored user identity information, wherein the target information unit combination comprises one or more information units, the information units comprise fields and attribute values corresponding to the fields, if the target information unit combination comprises a plurality of information units, the co-occurrence probability of the fields in the information units is greater than or equal to a first threshold, and the co-occurrence probability refers to the probability that the fields in the information units simultaneously appear in tables respectively corresponding to each service type;
determining a first field common to the target information unit combination and the target form;
filling attribute values in the information units containing the first fields in the target information unit combination into the first fields in the target form;
returning to the step of searching a target information unit combination containing fields without attribute values from information unit combinations corresponding to the prestored user identity information until all the fields in the target form have the attribute values filled, or the fields without the attribute values in the target form do not correspond to the information unit combinations;
and sending the target form to the client.
According to a second aspect of the embodiments of the present disclosure, there is provided an automatic form filling apparatus, including:
the first receiving module is used for receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type;
the system comprises a first searching module, a second searching module and a third searching module, wherein the first searching module is used for searching a target form corresponding to a target service type from a preset corresponding relation between the service type and the form, and the target form comprises a plurality of fields with unfilled attribute values;
a second searching module, configured to search a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information, where the target information unit combination includes one or more information units, and the information unit includes a field and an attribute value corresponding to the field, and if the target information unit combination includes multiple information units, a co-occurrence probability of fields in the multiple information units is greater than or equal to a first threshold, where the co-occurrence probability is a probability that fields in the multiple information units appear simultaneously in a table corresponding to each service type;
a first determination module for determining a first field common to the target information unit combination and the target form;
a first filling module, configured to fill attribute values in information units including the first field in the target information unit combination to the first field in the target form;
a returning module, configured to return the step of searching for a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information until all fields in the target form have filled the attribute value, or until the field with the unfilled attribute value in the target form does not correspond to an information unit combination;
and the first sending module is used for sending the target form to the client.
According to a third aspect of the embodiments of the present disclosure, there is provided a server, including:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the form auto-fill method as described in the first aspect.
According to a fourth aspect of embodiments of the present disclosure, there is provided a computer-readable storage medium having instructions which, when executed by a processor of a server, enable the server to perform the form auto-fill method according to the first aspect.
According to a fifth aspect of the embodiments of the present disclosure, there is provided a computer program product directly loadable into an internal memory of a computer, wherein the memory is a memory included in the server according to the third aspect and contains software codes, and the computer program can be loaded into and executed by the computer to implement the automatic form filling method according to the first aspect.
According to the technical scheme, in the automatic form filling method provided by the application, a service handling request sent by a client is received, wherein the service handling request comprises user identity information and a target service type; a target form corresponding to the target service type can be searched from the corresponding relation between the preset service type and the form; searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to the pre-stored user identity information; determining a first field shared by the target information unit combination and the target form; filling attribute values in information units containing first fields in a target information unit combination into the first fields in a target form, returning to the step of searching the target information unit combination containing fields without filling attribute values from information unit combinations corresponding to the pre-stored user identity information until all the fields in the target form have filled the attribute values, or the fields without filling the attribute values in the target form do not correspond to the information unit combinations; and sending the target form to the client. Since the target information unit combination comprises a plurality of information units, the co-occurrence probability of fields in the plurality of information units is greater than or equal to the first threshold, and the co-occurrence probability refers to the probability that fields in the plurality of information units simultaneously appear in the tables respectively corresponding to the service types, the target form may contain the fields in the plurality of information units in the target information unit combination with a high probability. The method and the device have the advantages that the information units corresponding to the fields contained in the query target form are queried from the target information unit combination, query speed is increased, compared with the information units corresponding to the fields contained in the query target form from a large number of information units, the query range is reduced, the query speed is increased, and the speed of automatically filling the form is increased.
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In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
FIG. 1 is a diagram of a hardware architecture according to an embodiment of the present application;
FIG. 2 is a flowchart of a method for automatically filling forms according to an embodiment of the present application;
FIGS. 3a and 3b are schematic diagrams of forms provided by embodiments of the present application;
FIG. 4 is a schematic diagram of an information unit knowledge-graph provided by an embodiment of the present application;
FIG. 5 is a block diagram of an automatic form filling apparatus according to an embodiment of the present invention;
FIG. 6 is a block diagram illustrating an apparatus for a server in accordance with an example embodiment.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The embodiment of the application provides a method, a device, a server, a medium and a product for automatically filling in a form, and before introducing the technical scheme provided by the embodiment of the application, a hardware architecture related to the embodiment of the application is explained.
Referring to fig. 1, a hardware architecture diagram according to an embodiment of the present application includes an electronic device 11 and a server 12.
The electronic device 11 may be any electronic product capable of interacting with a user through one or more ways, such as a keyboard, a touch PAD, a touch screen, a remote controller, a voice interaction device, or a handwriting device, for example, a mobile phone, a notebook computer, a tablet computer, a palm computer, a personal computer, a wearable device, a smart television, a PAD, and the like.
For example, the electronic device 11 may be a device on the user side; for example, the electronic device 11 may be a self-service device in a website; illustratively, the electronic device may be a device used by a counter person in a website.
For example, the electronic device 11 may establish a connection and communicate with the server 12 through a wireless network or a wired network.
If the electronic device 11 is a device at a user end, the user can send a service transaction request (including user identity information and a target service type to which a service required to be transacted by the user belongs) to the server 12 by using the electronic device held by the user; if the electronic device 11 is a self-service device in a website, the user may send a service handling request to the server 12 by using the self-service device; if the electronic device 11 is a device used by a counter person in a website, the user informs the counter person of the user identity information and the target service type to be handled, and the counter person inputs the user identity information and the target service type into the device used by the counter person, so that the device generates a service handling request and sends the service handling request to the server 12.
Illustratively, the electronic device 11 runs a client, and the service transaction request may be sent to the server 12 through the client running in the electronic device 11.
Illustratively, the client may be an application client or a web page version client.
The network point referred to in the embodiments of the present application refers to a network point of a business and service unit, such as a bank, which is systematically distributed.
It should be noted that fig. 1 is only an example, and the type of the electronic device may be various and is not limited to the personal computer in fig. 1.
The server 12 may be, for example, one server, a server cluster composed of a plurality of servers, or a cloud computing server center. The server 12 may include a processor, memory, and a network interface, among others.
After receiving the service transaction request, the server 12 will automatically fill a form for the target form corresponding to the target service type, and send the filled target form to the electronic device 11.
In an optional implementation manner, when transacting business, a user needs to carry a paper form to transact business over a counter. If the electronic device 11 is a user-side device, the user may input user identity information and a target service type, or a two-dimensional code (for example, after the user makes a successful appointment, the server 12 may feed back the two-dimensional code to the electronic device), and the self-service device may access the server 12 to obtain a target form corresponding to the user identity information and the target service type, or a target form corresponding to the two-dimensional code, and print the target form; for example, if the electronic device 11 is a self-service device, the user may print the target form through the electronic device. For example, if the electronic device 11 is a device used by a counter person, the form may be printed by a printer connected to the device.
In an optional implementation mode, when the business is handled, a paper form does not need to be carried to a counter to handle the business. For example, if the electronic device 11 is a device at a user end, a user may input user identity information and a target service type in a self-service device at a website, or a two-dimensional code (for example, after the user makes a successful appointment, the server 12 may feed back the two-dimensional code to the electronic device), and the self-service device may access the server 12 to obtain a target form corresponding to the user identity information and the target service type, or a target form corresponding to the two-dimensional code, so that the user may handle a service through the self-service device; if the electronic device 11 is a device at a user end, when a user goes to a counter to handle a service, a counter person may access the server 12 by using the device used by the counter person to obtain user identity information of the user and a target form corresponding to a target service type, or a target form corresponding to a two-dimensional code (for example, after the user makes a reservation successfully, the server 12 may feed back the two-dimensional code to the user device); for example, if the electronic device 11 is a self-service device, the user may handle the service through the self-service device; for example, if the electronic device 11 is a self-service device, since the server 12 may store the target form, when the user goes to the counter to handle the service, the counter staff may access the server 12 by using the device used by the user to obtain the user identity information of the user and the target form corresponding to the target service type or the target form corresponding to the two-dimensional code (for example, after the user makes a successful reservation, the server 12 may feed back the two-dimensional code to the user device).
It will be understood by those skilled in the art that the foregoing electronic devices and servers are merely exemplary and that other existing or future electronic devices or servers may be suitable for use with the present disclosure and are intended to be included within the scope of the present disclosure and are hereby incorporated by reference.
The method for automatically filling a form provided by the embodiment of the present application is described with reference to the above hardware architecture, and as shown in fig. 2, is a flowchart of the method for automatically filling a form provided by the embodiment of the present application, and the method may be applied to the server 12 shown in fig. 1, and the method includes the following steps S21 to S27 in the implementation process.
Step S21: and receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type.
In different application scenarios, the types of services that a user can handle are different. For example, in a banking application scenario, the types of business that a user can handle include, but are not limited to: deposit and withdrawal business type, purchasing national library paper or fund business type, personal loan business type and bank card account opening business type.
Illustratively, the target business type may be selected via a user interface presented by the electronic device 11. Illustratively, the target traffic type may be user speech input.
For example, the user identity information may be at least one of a mobile phone number, a user identification number, a user name, and biometric information of the user.
Illustratively, the biometric information of the user includes: at least one of a fingerprint, iris, and palm print.
Step S22: and searching a target form corresponding to the target service type from a preset corresponding relation between the service type and the form, wherein the target form comprises a plurality of fields with unfilled attribute values.
For example, fields contained in the forms corresponding to different service types may not be completely the same; for example, the fields contained in the forms corresponding to different service types may be completely different; for example, the fields contained in the forms corresponding to different service types may be identical.
The fields contained in the form are described below by way of example.
As shown in fig. 3a and 3b, schematic diagrams of forms provided by the embodiments of the present application are shown.
Fig. 3a is a form corresponding to the type of bank card account opening service, where the form includes fields including: chinese name, English name, sex, date of birth, certificate type, certificate number, communication address, currency, and deposit amount.
Fig. 3b is a table corresponding to the type of personal loan transaction, which contains fields including: name, sex, age, family labor amount, identity card number, marital status, spouse name, spouse identity card number, education level, household location, residential address, residential phone and mobile phone under the basic information of the borrower; the loan application information includes application amount, borrowing purpose type, detailed borrowing purpose, loan term, repayment mode, account name of loan (repayment) and account number.
Step S23: and searching a target information unit combination containing fields without filling attribute values from information unit combinations corresponding to the pre-stored user identity information.
The target information unit combination comprises one or more information units, each information unit comprises a field and an attribute value corresponding to the field, if the target information unit combination comprises a plurality of information units, the co-occurrence probability of the fields in the information units is greater than or equal to a first threshold, and the co-occurrence probability refers to the probability that the fields in the information units simultaneously appear in the tables respectively corresponding to the service types.
For example, the first threshold may be determined based on actual conditions, which is not described herein.
For example, an information element may be represented by any one of an array, a set, a linked list, and a table, assuming that the information element is characterized by a set { field, attribute value }. Assuming that a field is an identification number, the attribute value of the field is a specific identification number, such as { identification number, 123456789012345678 }.
Illustratively, the information element groups are represented by any one of an array, a set, a linked list, and a table, and the information elements are assumed to be characterized by sets. Assuming that the information element combination contains three information elements, the information element combination may be { field 1, attribute value 1}, { field 2, attribute value 2}, { field 3, attribute value 3} }.
For example, if the server 12 does not obtain the attribute value 1 corresponding to the field 1, the information unit containing the field 1 is { field 1, preset null character } or { field 1, }.
For example, the preset null character may be a preset character string, and the attribute value of the characterization field 1 is not determined.
For example, the co-occurrence probability of the fields in the multiple information units included in the target information unit combination is the number of forms including the fields in the multiple information units/the total number of the tables corresponding to each service type.
For example, the fields in the multiple information units included in the target information unit combination are field 1, field 2, and field 3, respectively, and the co-occurrence probability of field 1, field 2, and field 3 is the number of tables including field 1, field 2, and field 3/the total number of tables corresponding to each service type.
Illustratively, the user information may be obtained through a variety of channels, and the user information includes attribute values corresponding to the fields, respectively.
Illustratively, the various channels include, but are not limited to: the system comprises a form corresponding to the business transacted by the user, attribute values of fields filled by the user when the user registers at the client, a second-generation identity authentication machine, an identity card printer, a bill printer, a card reader and the like.
In an optional implementation manner, information units included in different information unit combinations corresponding to the same user identity information are not completely the same, or are completely different. The reasons are exemplified below.
Assuming that the co-occurrence probability of the field 1, the field 2 and the field 3 is greater than or equal to a first threshold, an information unit combination a containing the field 1, the field 2 and the field 3 can be obtained; assuming that the co-occurrence probability of the field 1, the field 4 and the field 5 is greater than or equal to the first threshold, an information unit combination B comprising the field 1, the field 4 and the field 5 can be obtained, and the information unit combination a and the information unit combination B each comprise an information unit having the field 1.
For example, a plurality of information unit combinations may share one or more information units, so the number of the above target information unit combinations may be one or more.
For example, if a plurality of information unit combinations share one or more information units, an information unit knowledge graph can be formed based on the shared information units. The nodes contained in the information unit knowledge graph are information units, and if a connecting line exists between the two nodes, the co-occurrence probability representing the two nodes is larger than or equal to a first threshold value. If the arrows of the connecting lines among the nodes point to the same direction, the nodes form an information unit combination.
Fig. 4 is a schematic diagram of an information unit knowledge graph provided in the embodiment of the present application.
For example, assuming that the information unit combination corresponding to the user identity information includes { information unit 1, information unit 2}, { information unit 1, information unit 3}, { information unit 1, information unit 4, information unit 5, and information unit 6}, an information unit knowledge graph as shown in fig. 4 may be formed.
Illustratively, the purpose of forming the information unit knowledge graph is to facilitate queries, making query results faster.
Step S24: determining a first field common to the target information unit combination and the target form.
It can be understood that, if the target information unit combination includes a plurality of information units, the co-occurrence probability of the fields in the plurality of information units is high, which indicates that there is a high probability that the target form may contain the fields in the plurality of information units in the target information unit combination. The first field that the target information unit combination shares with the target form may be determined.
Illustratively, the number of the first fields may be one or more.
In the embodiment of the application, the information units corresponding to the fields contained in the target form are not required to be inquired from a large number of information units, but the inquiry range is reduced, namely the information units corresponding to the fields contained in the target form are inquired from the target information unit combination, so that the inquiry speed is increased, and the speed for automatically filling in the form is increased.
Step S25: and filling attribute values in the information units containing the first field in the target information unit combination into the first field in the target form.
Step S26: and returning to the step S23, until all the fields in the target form have been filled with the attribute values, or until the fields in the target form that have not been filled with the attribute values do not correspond to the information unit combination.
It is understood that if all fields in the target form correspond to the target information unit combination, the server 12 may complete the filling of the attribute values corresponding to all fields in the target form based on the target information unit combination. If the second field in the target form does not correspond to the target information unit combination, the server cannot fill in the attribute value corresponding to the second field. The target form automatically filled in by the server obtained in step S26 has two cases mentioned in step S26.
In the embodiment of the present application, a field corresponding to an information unit combination in a target form is referred to as a first field, and a field not corresponding to an information unit combination is referred to as a second field.
Step S27: and sending the target form to the client.
In the automatic form filling method provided by the application, a service handling request sent by a client is received, wherein the service handling request comprises user identity information and a target service type; a target form corresponding to the target service type can be searched from the corresponding relation between the preset service type and the form; searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to the pre-stored user identity information; determining a first field shared by the target information unit combination and the target form; filling attribute values in information units containing first fields in a target information unit combination into the first fields in a target form, returning to the step of searching the target information unit combination containing fields without filling attribute values from information unit combinations corresponding to the pre-stored user identity information until all the fields in the target form have filled the attribute values, or the fields without filling the attribute values in the target form do not correspond to the information unit combinations; and sending the target form to the client. Since the target information unit combination comprises a plurality of information units, the co-occurrence probability of fields in the plurality of information units is greater than or equal to the first threshold, and the co-occurrence probability refers to the probability that fields in the plurality of information units simultaneously appear in the tables respectively corresponding to the service types, the target form may contain the fields in the plurality of information units in the target information unit combination with a high probability. The method and the device have the advantages that the information units corresponding to the fields contained in the query target form are queried from the target information unit combination, query speed is increased, compared with the information units corresponding to the fields contained in the query target form from a large number of information units, the query range is reduced, the query speed is increased, and the speed of automatically filling the form is increased.
Further, in the embodiment of the present application, it is not necessary to store the filled-in attribute value forms corresponding to each service type, because there may be one or more common fields in the filled-in attribute value forms corresponding to different service types, if the filled-in attribute value forms corresponding to each service type are stored, a large number of attribute values corresponding to the same field may be stored, for example, if the fields-identity card numbers are included in the filled-in attribute value forms corresponding to 10 service types, 10 identical identity card numbers and attribute values of the identity card numbers may be stored, which wastes storage space.
The information storage unit combination in the embodiment of the application saves the storage space. The reason is as follows: if the information unit combination comprises a plurality of information units, the co-occurrence probability of fields in the information units is greater than or equal to the first threshold, so that the information unit combination can be used in the process of automatically filling the forms corresponding to the various service types respectively, and the storage space cannot be wasted. If the co-occurrence probability of the fields in the information units is smaller than the first threshold, the information units are combined into one information unit respectively, namely the information units are stored independently, and the storage space is not wasted.
It will be appreciated that the attribute values of certain fields in the target form that are automatically populated by the server 12 may be incorrect. The reason why the erroneous filling occurs is as follows.
The first reason is as follows: the attribute values of the fields recorded by the server 12 are erroneous.
The second reason is that: the attribute values of some fields in the target form may be changed frequently, and the attribute values of the fields recorded by the server 12 are the attribute values of the fields when the service is transacted last time and the attribute values of the fields when the service is not transacted this time.
For example, the field is a payee or the field is a collection account. It will be appreciated that the value of the attribute of the recipient or recipient account may be different for each transfer made by the user.
It will be appreciated that the attribute values of some of the fields in the target form that are automatically populated by the server 12 remain blank. The reason why it happens that the attribute values of some fields in the target form are still blank (called second field) is as follows: the server 12 does not record the attribute value of the second field.
In an optional implementation manner, after the server 12 sends the filled target form to the client, the client may display the target form, for example, if the electronic device running the client is a device of the client or a self-service device, the user may change an incorrect attribute value in the target form through the electronic device, or fill an attribute value of a second field in the target form, so as to obtain an updated target form. If the electronic device operating the client is a device used by a counter person, the counter person or the counter outside device can assist the user in changing an incorrect attribute value in the target form, or filling in an attribute value of a second field in the target form, so as to obtain an updated target form.
For example, the server 12 may receive the updated target form fed back by the client; and updating the information unit combination corresponding to the user identity information based on the attribute values respectively corresponding to the fields contained in the updated target form.
Illustratively, the process of updating the information unit combination corresponding to the user identity information based on the attribute values respectively corresponding to the fields included in the updated target form includes:
if the attribute value of the field A contained in the information unit combination corresponding to the user identity information is different from the attribute value of the field A contained in the updated target table, replacing the attribute value of the field A contained in the information unit combination corresponding to the user identity information with the attribute value of the field A contained in the target table;
and if the attribute value of the field B contained in the information unit combination corresponding to the user identity information is null or preset null characters, determining the attribute value of the field B contained in the information unit combination corresponding to the user identity information as the attribute value of the field B contained in the target table.
In an optional implementation manner, when the client displays the target form, the attribute value of the first target field is displayed in a first display manner, and the attribute value of the second target field is displayed in a second display manner. The first target field refers to a field of which the attribute value changes frequently, and the second target field refers to a field of which the attribute value does not change frequently, so as to prompt a user that the attribute value of the field which changes frequently may need to be changed.
For example, which fields have property values that change frequently may be preset; for example, the first target field and the second target field may be determined based on a change of the attribute value of each field in the form corresponding to the respective fields in which the user has transacted the business.
Illustratively, the first display mode may include: transparency, color, font, background, inclusion of a hinting box that may need to be altered there.
For example, the second display mode may include: transparency, color, font, background.
Illustratively, the first display mode and the second display mode are different.
In an alternative implementation manner, the following steps a1 to A3 may be further included between step S26 and step S27.
Step A1: and determining a second field of the target form which does not fill in the attribute value.
Step A2: and acquiring a target user, wherein the correlation degree of the user portrait corresponding to the target user and the user portrait corresponding to the user identity information is greater than or equal to a second threshold value.
Exemplary, user images include, but are not limited to: the user's location, occupation, age, income level, deposit amount, account liveness.
For example, the second threshold may be determined based on actual conditions, which is not described herein.
For example, if the number of users having a correlation degree of the user representation corresponding to the user identification information greater than or equal to the second threshold is plural, the user having the maximum correlation degree of the user representation corresponding to the user identification information is determined as the target user.
Step A3: filling the attribute values of the second fields corresponding to the target users into the target form; and the attribute values of the second fields in the target form and the attribute values of the first fields respectively correspond to different display modes.
It is understood that the display modes include, but are not limited to: transparency, font, color, background, inclusion of a set watermark.
Illustratively, the set watermark included in the display mode corresponding to the attribute value of the second field is: examples are given.
The attribute value of the second field in the user-prompted target form is presented by displaying the attribute value of the second field and the attribute value of the first field in different display manners, which is merely exemplary. The attribute value of the second field in the target form is the attribute value of the second field corresponding to the target user, so that the filling requirement of the user with the user identity information is closer, the user is not confused when filling the attribute value of the field, and the meaning of the example corresponding to the field does not need to be manually inquired again.
For example, if the attribute value of the second field corresponding to the target user carries the private information of the target user, the private information may be replaced with a specific symbol, for example, the private information is a user name, a user identification number, a user bank card number, or the like.
In an alternative implementation manner, the method for automatically filling in a form provided by the embodiment of the present application further includes the following steps B1 to B4.
Step B1: and acquiring a service handling mode, wherein the service handling mode is a network point service handling mode or a remote service handling mode.
Illustratively, the remote transaction refers to transaction through an electronic device at a user end. The network point transacting business refers to the business transacted by self-service equipment or counter of the user needing to go to the network point.
For example, if the electronic device 11 is a device at a user end, the user may select a service transaction mode through the electronic device 11. For example, if the electronic device 11 is a self-service device or a device used by a counter person, the service handling manner is a website service handling manner.
Step B2: and if the service transaction mode is network transaction, determining a target network point, wherein the target network point is the network point closest to the geographical position positioned by the client, or the network point requiring the least queuing time under the target service type.
For example, if the target node is the node with the least queuing time required under the target service type, the process of determining the target node includes: determining waiting time lengths respectively corresponding to all network points based on the number of users which have subscribed to handle the service belonging to the target service type and the predicted handling time length of each user for handling the service belonging to the target service type, wherein the number of the users corresponds to each network point; and determining the mesh point corresponding to the minimum waiting time length in the waiting time lengths respectively corresponding to all the mesh points as the target mesh point.
Illustratively, the waiting duration corresponding to the network node is the total duration of the transaction durations respectively corresponding to the users who have subscribed to transact the services belonging to the target service type.
Step B3: and acquiring a queuing number under the target service type of the target network point.
Step B4: and sending the queuing number to the client.
For example, after the user arrives at the target website, the user identity information may be input into a number taker of the target website, so as to obtain a paper queuing number with a corresponding queuing number.
For example, after the user arrives at the target network point, the electronic version queuing number can be displayed to counter personnel or self-service equipment through the electronic equipment when the user transacts business. For example, the electronic version of the queuing number may be a bar code or a two-dimensional code.
It is understood that the risk of transacting a business remotely may be high, for example, a fraud situation may exist, and based on this, in an alternative implementation, the automatic form filling method provided by the embodiment of the present application further includes the following steps C1 to C3.
Step C1: and if the service handling mode is remote service handling, determining the risk level of the remote service handling based on the target service type and the user portrait corresponding to the user identity information.
Illustratively, the remote transaction risk level is determined by the user profile determining whether the user is of a type that is susceptible to fraud and the importance level of the personal information submitted by the user in the process of transacting a transaction belonging to the targeted transaction type.
Exemplary, personal information includes, but is not limited to: any one of bank card number, identification card number, face image, iris image and palm print image.
Because the intranet of a network point and the extranet of a non-network point are involved in the process of remotely handling the service, personal information is easy to steal in the extranet transmission process, and if the important registration of the personal information is high, a user can be prompted to go to the network point to handle the service in order to avoid the personal information being stolen.
Step C2: and if the remote service handling risk level is greater than or equal to the target risk level, switching the service handling mode to a website for handling the service.
For example, a remote transaction risk level may be set, and the target risk level is any one of the set remote transaction risk levels, which may be specific based on actual conditions.
Step C3: and if the remote service handling risk level is less than the target risk level, determining that the service handling mode is remote service handling.
The method is described in detail in the embodiments disclosed in the present application, and the method of the present application can be implemented by various types of apparatuses, so that an apparatus is also disclosed in the present application, and the following detailed description is given of specific embodiments.
As shown in fig. 5, a block diagram of an automatic form filling apparatus according to an embodiment of the present application is provided, where the apparatus includes: a first receiving module 51, a first searching module 52, a second searching module 53, a first determining module 54, a first filling module 55, a returning module 56 and a first sending module 57, wherein:
a first receiving module 51, configured to receive a service handling request sent by a client, where the service handling request includes user identity information and a target service type;
a first searching module 52, configured to search a target form corresponding to a target service type from a preset correspondence between service types and forms, where the target form includes a plurality of fields with unfilled attribute values;
a second searching module 53, configured to search a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information, where the target information unit combination includes one or more information units, and the information unit includes a field and an attribute value corresponding to the field, and if the target information unit combination includes multiple information units, a co-occurrence probability of fields in the multiple information units is greater than or equal to a first threshold, where the co-occurrence probability is a probability that fields in the multiple information units occur simultaneously in a table corresponding to each service type;
a first determination module 54 for determining a first field common to the target information unit combination and the target form;
a first filling module 55, configured to fill attribute values in information units including the first field in the target information unit combination into the first field in the target form;
a returning module 56, configured to return the step of searching for a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information until all fields in the target form have filled attribute values, or until a field with an unfilled attribute value in the target form does not correspond to an information unit combination;
a first sending module 57, configured to send the target form to the client.
In an optional implementation manner, the method further includes:
the second determination module is used for determining a second field of the target form, which is not filled with the attribute value;
the first acquisition module is used for acquiring a target user, and the correlation degree of a user portrait corresponding to the target user and a user portrait corresponding to the user identity information is greater than or equal to a second threshold value;
the second filling module is used for filling the attribute values of the second fields corresponding to the target users into the target form; and the attribute values of the second fields in the target form and the attribute values of the first fields respectively correspond to different display modes.
In an optional implementation manner, the method further includes:
the second receiving module is used for receiving the updated target form fed back by the client;
and the updating module is used for updating the information unit combination corresponding to the user identity information based on the attribute values respectively corresponding to the fields contained in the updated target form.
In an optional implementation manner, the method further includes:
the second acquisition module is used for acquiring a service handling mode, wherein the service handling mode is a network point service handling mode or a remote service handling mode;
a third determining module, configured to determine a target website if the service transaction mode is website transaction, where the target website is a website closest to a geographic location where the client is located, or a website requiring the least queuing time in the target service type;
a third obtaining module, configured to obtain a queuing number in the target service type of the target node;
and the second sending module is used for sending the queuing number to the client.
In an optional implementation manner, the method further includes:
the fourth determining module is used for determining the risk level of the remote transaction service based on the target service type and the user portrait corresponding to the user identity information if the service transaction mode is the remote transaction service;
the switching module is used for switching the business handling mode to a website for handling the business if the remote business handling risk level is greater than or equal to the target risk level;
and the fifth determining module is used for determining that the service handling mode is the remote service handling mode if the remote service handling risk level is smaller than the target risk level.
The specific working principle of the message processing apparatus provided in any embodiment of the present application may refer to corresponding steps in the message processing method provided in the embodiment of the present application, and details are not described here.
FIG. 6 is a block diagram illustrating an apparatus for a server in accordance with an example embodiment. Illustratively, the server may be the server 12.
Servers include, but are not limited to: a processor 61, a memory 62, a network interface 63, an I/O controller 64, and a communication bus 65.
It should be noted that the structure of the server shown in fig. 6 is not limited to the server, and the server may include more or less components than those shown in fig. 6, or some components may be combined, or a different arrangement of components may be used, as will be understood by those skilled in the art.
The following describes each component of the server in detail with reference to fig. 6:
the processor 61 is a control center of the server, connects various parts of the entire server using various interfaces and lines, and performs various functions of the server and processes data by running or executing software programs and/or modules stored in the memory 62 and calling data stored in the memory 62, thereby performing overall monitoring of the server. Processor 61 may include one or more processing units; illustratively, the processor 61 may integrate an application processor, which primarily handles operating systems, user interfaces, applications, etc., and a modem processor, which primarily handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 61.
Processor 61 may be a Central Processing Unit (CPU), or an application Specific Integrated circuit (asic), or one or more Integrated circuits configured to implement embodiments of the present invention, etc.;
the Memory 62 may include Memory, such as a Random-Access Memory (RAM) 621 and a Read-Only Memory (ROM) 622, and may also include a mass storage device 623, such as at least 1 disk storage. Of course, the electronic device may also include hardware required for other services.
The memory 62 is configured to store the executable instructions of the processor 61. The processor 61 has the following functions: receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type;
searching a target form corresponding to the target service type from a preset corresponding relation between the service type and the form, wherein the target form comprises a plurality of fields with unfilled attribute values;
searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to the pre-stored user identity information, wherein the target information unit combination comprises one or more information units, the information units comprise fields and attribute values corresponding to the fields, if the target information unit combination comprises a plurality of information units, the co-occurrence probability of the fields in the information units is greater than or equal to a first threshold, and the co-occurrence probability refers to the probability that the fields in the information units simultaneously appear in tables respectively corresponding to each service type;
determining a first field common to the target information unit combination and the target form;
filling attribute values in the information units containing the first fields in the target information unit combination into the first fields in the target form;
returning to the step of searching a target information unit combination containing fields without attribute values from information unit combinations corresponding to the prestored user identity information until all the fields in the target form have the attribute values filled, or the fields without the attribute values in the target form do not correspond to the information unit combinations;
and sending the target form to the client.
A wired or wireless network interface 63 is configured to connect the electronic device to a network.
The processor 61, the memory 62, the network interface 63, and the I/O controller 64 may be connected to each other by a communication bus 65, which may be an ISA (Industry Standard Architecture) bus, a PCI (peripheral component Interconnect) bus, an EISA (Extended Industry Standard Architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc.
In an exemplary embodiment, the server may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described form autofill method.
In an exemplary embodiment, the disclosed embodiments provide a storage medium comprising instructions, such as a memory 62 comprising instructions, executable by a processor 61 of a server to perform the above-described document matching method. Alternatively, the storage medium may be a non-transitory computer readable storage medium, which may be, for example, a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
In an exemplary embodiment, a computer readable storage medium is provided, which can be directly loaded into the internal memory of a computer, such as the memory 62, and contains software codes, and the computer program can be loaded into and executed by the computer to implement the above automatic form filling method.
In an exemplary embodiment, a computer program product is also provided, which is directly loadable into an internal memory of a computer, such as a memory included in the server, and contains software codes, and which, when loaded and executed by the computer, is capable of implementing the above-mentioned automatic form-filling method.
Note that the features described in the embodiments in the present specification may be replaced with or combined with each other. For the device or system type embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
It is further noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (10)

1. An automatic form filling method is characterized by comprising the following steps:
receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type;
searching a target form corresponding to the target service type from a preset corresponding relation between the service type and the form, wherein the target form comprises a plurality of fields with unfilled attribute values;
searching a target information unit combination containing fields with unfilled attribute values from information unit combinations corresponding to the pre-stored user identity information, wherein the target information unit combination comprises one or more information units, the information units comprise fields and attribute values corresponding to the fields, if the target information unit combination comprises a plurality of information units, the co-occurrence probability of the fields in the information units is greater than or equal to a first threshold, and the co-occurrence probability refers to the probability that the fields in the information units simultaneously appear in tables respectively corresponding to each service type;
determining a first field common to the target information unit combination and the target form;
filling attribute values in the information units containing the first fields in the target information unit combination into the first fields in the target form;
returning to the step of searching a target information unit combination containing fields without attribute values from information unit combinations corresponding to the prestored user identity information until all the fields in the target form have the attribute values filled, or the fields without the attribute values in the target form do not correspond to the information unit combinations;
and sending the target form to the client.
2. The method for automatically filling a form according to claim 1, wherein after the step of returning the target information unit combination containing fields with unfilled attribute values from the information unit combinations corresponding to the pre-stored user identity information until all fields in the target form have filled attribute values, or after the step of sending the target form to the client without filled attribute values corresponding to the fields with unfilled attribute values, the method further comprises:
determining a second field of the target form which has not filled in the attribute value;
acquiring a target user, wherein the correlation degree of a user portrait corresponding to the target user and a user portrait corresponding to the user identity information is greater than or equal to a second threshold value;
filling the attribute values of the second fields corresponding to the target users into the target form; and the attribute values of the second fields in the target form and the attribute values of the first fields respectively correspond to different display modes.
3. The form autofill method of claims 1 or 2, further comprising, after the step of sending the target form to the client:
receiving the updated target form fed back by the client;
and updating the information unit combination corresponding to the user identity information based on the attribute values respectively corresponding to the fields contained in the updated target form.
4. The form automatic filling method according to claim 1 or 2, characterized by further comprising:
acquiring a service handling mode, wherein the service handling mode is a network point service handling mode or a remote service handling mode;
if the service transaction mode is network transaction, determining a target network point, wherein the target network point is the network point closest to the geographical position positioned by the client, or the network point requiring the least queuing time under the target service type;
acquiring a queuing number under the target service type of the target network point;
and sending the queuing number to the client.
5. The method of automatically filling in a form of claim 4, further comprising:
if the service handling mode is remote service handling, determining a remote service handling risk level based on the target service type and the user portrait corresponding to the user identity information;
if the remote service handling risk level is greater than or equal to the target risk level, switching the service handling mode to a website service handling mode;
and if the remote service handling risk level is less than the target risk level, determining that the service handling mode is remote service handling.
6. An automatic form filling device, comprising:
the first receiving module is used for receiving a service handling request sent by a client, wherein the service handling request comprises user identity information and a target service type;
the system comprises a first searching module, a second searching module and a third searching module, wherein the first searching module is used for searching a target form corresponding to a target service type from a preset corresponding relation between the service type and the form, and the target form comprises a plurality of fields with unfilled attribute values;
a second searching module, configured to search a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information, where the target information unit combination includes one or more information units, and the information unit includes a field and an attribute value corresponding to the field, and if the target information unit combination includes multiple information units, a co-occurrence probability of fields in the multiple information units is greater than or equal to a first threshold, where the co-occurrence probability is a probability that fields in the multiple information units appear simultaneously in a table corresponding to each service type;
a first determination module for determining a first field common to the target information unit combination and the target form;
a first filling module, configured to fill attribute values in information units including the first field in the target information unit combination to the first field in the target form;
a returning module, configured to return the step of searching for a target information unit combination including a field with an unfilled attribute value from information unit combinations corresponding to the pre-stored user identity information until all fields in the target form have filled the attribute value, or until the field with the unfilled attribute value in the target form does not correspond to an information unit combination;
and the first sending module is used for sending the target form to the client.
7. The automatic form filling apparatus of claim 6, further comprising:
the second determination module is used for determining a second field of the target form, which is not filled with the attribute value;
the first acquisition module is used for acquiring a target user, and the correlation degree of a user portrait corresponding to the target user and a user portrait corresponding to the user identity information is greater than or equal to a second threshold value;
the second filling module is used for filling the attribute values of the second fields corresponding to the target users into the target form; and the attribute values of the second fields in the target form and the attribute values of the first fields respectively correspond to different display modes.
8. A server, comprising:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the form auto-fill method of any of claims 1 to 5.
9. A computer readable storage medium, instructions in which, when executed by a processor of a server, enable the server to perform the form auto-fill method of any of claims 1 to 5.
10. A computer program product directly loadable into the internal memory of a computer, said memory being the memory comprised by the server according to claim 8 and containing software code, said computer program being loadable and executable by the computer to implement the method for automatically filling in forms as claimed in any one of claims 1 to 5.
CN202110482127.1A 2021-04-30 2021-04-30 Automatic form filling method, device, server, medium and product Pending CN113065875A (en)

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