CN113065698A - Service processing method and device - Google Patents
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Abstract
The embodiment of the invention provides a service processing method and a service processing device, which are applied to an organization management platform, wherein the method comprises the following steps: acquiring mechanism information and a service demand model of a preset organization object; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information; and obtaining the mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model. The enterprise service demand model is obtained through training of service enterprises in the park and according to the attributes of the enterprises and required service items, the enterprises can be subjected to demand classification according to the enterprise service demand model, and optimized service suggestions are provided.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a service processing method and a service processing apparatus.
Background
In recent years, effective campus management has become an important means for promoting the healthy development of a campus, and with the continuous development of a campus, the traditional management mode is not more and more suitable for the requirement of rapid development of the campus. The construction of wisdom garden is not only scientific and technological development's must, and informationization, intellectuality, wisdom are in bringing the great progress of management for the garden, and originally the garden management operation and for the angle that the park enterprise provides high-quality service that parks in, the park enterprise provides high-quality garden service through advanced scientific and technological product, also has brought the huge change of life style for the personnel who live in the garden and work simultaneously.
The intelligent park platform in the prior art guarantees the functional requirements of flexibility, change and expansion of subsequent services through an information consultation and release platform integrating information such as park dynamics, park management, property handling, enterprise office and life information, and can effectively guarantee the platform construction requirement of continuous project development. However, the existing campus service mode has the problems of insufficient smooth communication and information transfer due to insufficient informatization and intellectualization, so that the problems of shortening and seeking distance, incapability of forming scale effect and the like are brought to enterprises.
Disclosure of Invention
In view of the above problems, embodiments of the present invention are proposed to provide a service processing method and a corresponding service processing apparatus that overcome or at least partially solve the above problems.
In order to solve the above problem, an embodiment of the present invention discloses a service processing method, which is applied to an organization management platform, and the method includes:
acquiring mechanism information and a service demand model of a preset organization object; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information;
and obtaining the mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model.
Optionally, the obtaining of the organization service provision information for the preset organization object according to the organization information and the service demand model includes:
inputting the organization information into the service demand model, and outputting service demand items aiming at the preset organization objects;
acquiring regional mechanism information of an organization mechanism object in a preset regional range;
and determining mechanism service providing information aiming at the preset organization object according to the regional mechanism information and the service requirement items of the preset organization object.
Optionally, the determining, by the area organization information and the service requirement item of the preset organization object, the organization service providing information for the preset organization object includes:
acquiring whether the first type of organization mechanism object information with service complementation or upstream and downstream relations exists in a preset area range of the preset organization mechanism object by adopting the area mechanism information and the service requirement items of the preset organization mechanism object;
and/or determining second type organization object information for providing service requirement items of the preset organization object in a preset area range by adopting the area organization information; the second type organization object information includes information for a plurality of organization objects having the same or similar service as the service requirement item.
Optionally, the method further comprises:
judging whether a first target organizational structure object matched with the service requirement item exists in organizational structure objects in a preset area range or not by adopting the area mechanism information;
if so, pushing the first target organizational structure object to the preset organizational structure object;
and if the preset organization object does not exist, acquiring a pre-established service organization database, screening the service organization database according to the service requirement items of the preset organization object to obtain a second target organization object, and pushing the second target organization object to the preset organization object.
Optionally, the service requirement model is generated by:
acquiring organization type sample information and corresponding service demand sample information of organization objects in a preset area range;
and training the mechanism type sample information and the corresponding service demand sample information by using a neural network algorithm to obtain a service demand model for providing mechanism services.
Optionally, the acquiring mechanism type sample information of the organizational mechanism object within the preset area range includes:
acquiring regional mechanism information of an organization mechanism object in a preset regional range; the regional agency information includes at least one or more of: organization basic information, an operation name list and demand service;
classifying the regional mechanism information to obtain a classification result, and dividing the organizational structure objects in the preset regional range according to the classification result to obtain different types of divided organizational structure objects and corresponding mechanism type information;
and taking the organization type information as organization type sample information for training a service demand model.
Optionally, the organization management platform includes an organization management server and an organization management client, and the method further includes:
acquiring service feedback information of a preset organization object aiming at the organization service provision information through the organization management client;
and receiving service feedback information sent by the organization management client through the organization management server, and updating the service demand model according to the service feedback information.
The embodiment of the invention also discloses a service processing device, which is applied to the organizational structure management platform, and the device comprises:
the organization information acquisition module is used for acquiring organization information of a preset organization object;
the service demand model acquisition module is used for acquiring a service demand model; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information;
and the mechanism service providing information generating module is used for obtaining mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model.
Optionally, the organization service providing information generating module includes:
the service requirement item output submodule is used for inputting the mechanism information into the service requirement model and outputting the service requirement item aiming at the preset organization object;
the regional mechanism information acquisition submodule is used for acquiring regional mechanism information of the organizational mechanism object in a preset regional range;
and the mechanism service providing information determining submodule is used for determining mechanism service providing information aiming at the preset organization object according to the regional mechanism information and the service requirement items of the preset organization object.
Optionally, the organization service providing information includes a first type organization object information and a second type organization object information, and the organization service providing information determining sub-module includes:
the first type organization object information determining unit is used for obtaining whether the preset organization object has first type organization object information with service complementation or upstream and downstream relations in a preset area range by adopting the area organization information and the service requirement items of the preset organization object;
a second type organization object information determining unit for determining second type organization object information for providing service requirement items of the preset organization object in the preset area range by adopting the area organization information; the second type organization object information includes information for a plurality of organization objects having the same or similar service as the service requirement item.
Optionally, the organization service provision information determining sub-module further includes:
the organization mechanism object judging unit is used for judging whether a first target organization mechanism object matched with the service requirement item exists in organization mechanism objects in a preset area range by adopting the area mechanism information;
the first target organizational structure object pushing unit is used for pushing the first target organizational structure object to the preset organizational structure object if the first target organizational structure object pushing unit exists;
and the second target organization object pushing unit is used for acquiring a pre-established service organization database if the second target organization object pushing unit does not exist, screening the service organization database according to the service requirement items of the preset organization object to obtain a second target organization object, and pushing the second target organization object to the preset organization object.
Optionally, the apparatus further comprises:
and the service demand model generation module is used for generating a service demand model for providing the organization service.
Optionally, the service requirement model generating module includes:
the sample information acquisition submodule is used for acquiring mechanism type sample information and corresponding service demand sample information of the organization mechanism object in a preset area range;
and the service demand model generation submodule is used for training the mechanism type sample information and the corresponding service demand sample information by utilizing a neural network algorithm to obtain a service demand model for providing mechanism services.
Optionally, the sample information obtaining sub-module includes:
the system comprises a region mechanism information acquisition unit, a region mechanism information acquisition unit and a region mechanism information acquisition unit, wherein the region mechanism information acquisition unit is used for acquiring region mechanism information of an organization mechanism object in a preset region range; the regional agency information includes at least one or more of: organization basic information, an operation name list and demand service;
the organization mechanism object dividing unit is used for classifying the region mechanism information to obtain a classification result, and dividing the organization mechanism objects in the preset region range according to the classification result to obtain different types of organization mechanism objects and corresponding mechanism type information after division;
and the mechanism type sample information acquisition unit is used for taking the mechanism type information as mechanism type sample information for training a service demand model.
Optionally, the organization management platform includes an organization management server and an organization management client, and the apparatus further includes:
the service feedback information acquisition module is used for acquiring service feedback information of a preset organization object aiming at the organization service provision information through the organization management client;
and the service demand model updating module is used for receiving service feedback information sent by the organization management client through the organization management server and updating the service demand model according to the service feedback information.
The embodiment of the invention also discloses an electronic device, which comprises: a processor, a memory and a computer program stored on the memory and capable of running on the processor, the computer program, when executed by the processor, implementing the steps of any of the service processing methods.
The embodiment of the invention also discloses a computer readable storage medium, wherein a computer program is stored on the computer readable storage medium, and the computer program is used for realizing the steps of any service processing method when being executed by a processor.
The embodiment of the invention has the following advantages:
in the embodiment of the invention, the method is applied to an organization management platform, and the organization management platform acquires the organization information and the service demand model of the organization object so as to obtain the organization service providing information aiming at the preset organization object; the obtained service demand model can be obtained by training according to the mechanism type sample information and the corresponding service demand sample information. The enterprise service demand model is obtained through training of service enterprises in the park and according to the attributes of the enterprises and required service items, the enterprises can be subjected to demand classification according to the enterprise service demand model, and optimized service suggestions are provided.
Drawings
FIG. 1 is a flow chart of the steps of one embodiment of a service processing method of the present invention;
FIG. 2 is a flowchart of the steps for generating a service requirement model in an embodiment of the present invention;
fig. 3 is a block diagram of a service processing apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in further detail below.
One of the core ideas of the embodiment of the invention is that organization service items are preset through an organization service demand model, various types of service items are provided for enterprises in a park, integration and association are preferentially carried out among organization mechanisms in the park, and the organization mechanisms in the park are preferentially selected to provide service support; simultaneously, the organizational structure user can pass through PC APP according to self authority and acquire service item, look over the service progress, issue service demand etc. make a garden operation intelligent platform, for the park income stay enterprise, park operator and provide the service at the park talent of working life, so that promote the intelligent level in park, realize park intelligent management, operation and service, make sustainable healthy development, possess the intelligent park of powerful regional competitiveness.
Wherein, general wisdom garden platform mainly can contain following three big modules: intelligent application system, green energy-saving management and office service platform. The intelligent park information service platform is oriented to objects including park managers, operators, departments, enterprises and owners. The diversification of users has different requirements on the platform, so the analysis of the requirements of different users and the research of the object-oriented and field of various applications are carried out, and the realization of the customization of the applications through the unified service management platform is the key that can be finally oriented to various service objects.
Referring to FIG. 1, a flow chart of steps of an embodiment of a service processing method of the present invention is shown, applied to an organization management platform.
In the embodiment of the invention, the organization management platform is based on an all-round park operation service platform architecture, wherein the system firstly comprises an operation service management system arranged on the operation service platform and an APP at a user side. The operation service management system is a management platform at the system side, uniformly manages and dispatches various operation service related facilities in the park, provides various services, can also form information interaction with the APP of the user side through a network, and provides data support for the APP of the user side; and user side APP is the inside general information display in the garden that the operation service platform provided, interactive, exchange the platform, download by the user and install on user's cell-phone or PAD, after the user registers the authority, according to self authority use corresponding function, it can look over various information displays in the garden, can carry out interactive amusement, can also feed back various problems, namely user side APP is the window that the system communicated with the user.
The method specifically comprises the following steps:
in an embodiment of the present invention, in order to preset organization service items through an organization service demand model and provide multiple types of service items to enterprises in a campus, an organization management platform may obtain organization information and a service demand model of a preset organization object, so that corresponding service provision information can be obtained by using the organization information and the service demand model. An organization in the embodiments of the present invention may refer to an enterprise, and an organization management platform may refer to an enterprise management platform.
In practical application, the park enterprise can be acquired aiming at the enterprises in the park, so that the park enterprise is input into an enterprise service demand model, and required service items of the enterprise are output. In order to provide service items for the requirements of the enterprise in the park by the enterprise management platform, a service requirement model for providing enterprise services can be obtained by training a neural network in advance.
In a specific implementation, the service demand model can be obtained by training according to the organization type sample information and the corresponding service demand sample information.
And 102, obtaining mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model.
After acquiring the organization information (i.e., the enterprise information) and the service demand model for providing the enterprise services, various types of service items may be provided to the enterprises on the campus via the service demand model.
In one embodiment of the present invention, step 102 may include the following sub-steps:
substep S11, inputting the organization information into the service requirement model, and outputting service requirement items for the preset organization object;
specifically, after a service demand model for providing enterprise services is trained and generated in advance, the service demand model can be called through the enterprise management platform, so that the service demand model can automatically provide various types of service projects for enterprises in the park.
The mode of calling the service demand model can be realized by inputting the organization information into the service demand model, and at the moment, the service demand model can output service demand items aiming at preset organization objects, namely specifically, the business demand model can be expressed by inputting the park enterprises into the enterprise service demand model, outputting the enterprise service demand items, and after the enterprise service demand items are accurately judged, the recommendation and the providing of services can be pertinently carried out. The service items required by the enterprise are related to not only the type of enterprise operation but also the scale of the enterprise, the current state of enterprise operation, and the like.
And a substep S12, acquiring regional organization information of the organization structure object within a preset regional range, and determining the organization service providing information for the preset organization structure object according to the regional organization information and the service requirement items of the preset organization structure object.
In an embodiment of the invention, when the enterprise management platform performs matching on enterprise services in the park, that is, when enterprise service provision information is pushed to the enterprise services in the park, a communication platform can be established based on the same type of enterprises, upstream and downstream enterprises and the like, and corresponding enterprise information is pushed.
The enterprise service requirements can be firstly screened in enterprises in the garden and are preferentially pushed; and pushing the enterprise service outside the park according to the established service enterprise database.
Specifically, the method may be embodied as determining whether a first target organizational object matching the service requirement item exists among organizational objects in a preset area range by using the area organization information, that is, determining whether a target enterprise matching the output service requirement item exists in the campus by using campus enterprise information of the enterprises in the campus.
In one case, if the service requirement item exists, the first target organizational object can be pushed to the preset organizational object, that is, the target enterprise located in the campus and matched with the output service requirement item is pushed to the enterprise; in another case, if the service requirement item does not exist, a pre-established service organization database may be obtained, a second target organization object is obtained by screening in the service organization database according to the service requirement item of the preset organization object, and the second target organization object is pushed to the preset organization object, that is, a target enterprise which does not belong to the campus and is matched with the output service requirement item is pushed to the enterprise.
In a preferred embodiment, the integrated association between the campus-internal organizations is also preferred, so that the campus-internal organizations are preferably selected to provide service support.
The preferential integration and association among organization mechanisms in the campus can be represented as the following three integration conditions: 1) if the enterprises in the garden can form service complementation or upstream-downstream relationship, the enterprises in the garden can be preferentially and automatically paired; 2) integrating enterprises with the same service or similar services in the park, and providing services in an integrated form for the enterprises; 3) for the service items of the policy support class, the enterprise management platform integrates the enterprises which have intention and meet the conditions in the park according to the characteristics of the enterprises in the park.
Specifically, the organization service providing information may include first type organization object information and second type organization object information, where the first type organization object information may refer to enterprise information that is complementary to or in an upstream-downstream relationship with a preset organization object, that is, an enterprise provided by a desired service; the second type organization object may refer to business information having the same business or a business proximity to a preset organization object, i.e., a business requirement item required by a business for which a service is required.
In an embodiment of the present invention, it may be obtained whether the first type of organization object information having service complementation or upstream-downstream relationship exists in the preset area range of the preset organization object by using the area organization information and the service requirement item of the preset organization object, where the organization object having service complementation or upstream-downstream relationship refers to an organization having a service requirement item in the area organization information.
In an embodiment of the present invention, the area organization information may be further used to determine second type organization object information for providing a service requirement item of a preset organization object within a preset area range, and specifically, the area organization information may be used to determine a plurality of organization objects capable of providing a service related to or the same as the service requirement item within the preset area range, and integrate the determined plurality of organization objects, so as to provide the integrated enterprise information to the preset organization object, that is, the second type organization object information may include information for a plurality of organization objects having the same or similar service as the service requirement item.
In practical applications, the enterprise service content may include various enterprise service contents that can be provided by a campus, for example, various service items that can facilitate an enterprise, such as an enterprise basic service, a policy support service, a government and enterprise cooperation service, and an item support service. Various projects can all apply for through user side APP and handle, provide professional service team by the garden and carry out the service support, ensure to provide high-quality service.
And acquiring an enterprise operation directory according to the enterprise information summary table, and determining whether the enterprise is a provider of service items required by other enterprises in the park according to the enterprise operation directory. If the enterprises in the garden can form service complementation or upstream-downstream relationship, the enterprises in the garden can be automatically paired preferentially, and the enterprise mutual support business in the garden is set up; and for enterprises with similar services in the park, the grouping service can be uniformly carried out, the enterprises with the same services or similar services in the park are integrated, the services are provided in an overall mode, and the competitiveness of the enterprises in the park is enhanced.
In a preferred embodiment, the enterprise management platform builds a platform for mutual communication of enterprises in the park, and the enterprises in the park can release self service information, provide service requirements and the like on the platform. If other enterprises in the park have business relationships or service types, the contact information of the other enterprises can be acquired through the enterprise management platform, and the enterprises can communicate directly, so that the enterprises in the park can communicate with each other conveniently. For the service items of the policy support class, the enterprise management platform can integrate the enterprises with intention and meeting conditions in the park according to the characteristics of the enterprises in the park so as to form an enterprise whole after integration, and the enterprise whole can bear the related items of the policy support.
In the embodiment of the invention, the method is applied to an organization management platform, and the organization management platform acquires the organization information and the service demand model of the organization object so as to obtain the organization service providing information aiming at the preset organization object; the obtained service demand model can be obtained by training according to the mechanism type sample information and the corresponding service demand sample information. The enterprise service demand model is obtained through training of service enterprises in the park and according to the attributes of the enterprises and required service items, the enterprises can be subjected to demand classification according to the enterprise service demand model, and optimized service suggestions are provided.
Referring to fig. 2, a flowchart illustrating steps of generating a service requirement model in the embodiment of the present invention is shown, which may specifically include the following steps:
in an embodiment of the invention, for each service enterprise in the campus, an enterprise service demand model can be obtained through training according to the attributes of the enterprise and the required service items. In order to generate a service demand model for providing enterprise services, sample data for training the service demand model needs to be acquired first, and the adopted sample data can be organization type sample information and corresponding service demand sample information for organization objects within a preset area range, so that enterprises can be subjected to demand classification according to the enterprise service demand model to provide optimized service suggestions.
In practical application, a campus enterprise information summary table can be established in advance, and model training is carried out according to different service requirements of various types of enterprises and service items provided by a campus so as to establish an enterprise service requirement model. The basic principle can be that according to clustering and grouping models, enterprise classification information and corresponding service requirements are used for training (for example, enterprises of the same type generally have similar service requirements), an enterprise service requirement model is obtained, and then a relatively accurate enterprise service requirement model can be obtained through massive data training and optimization, so that park enterprises can be input into the enterprise service requirement model, and service items required by the enterprises are output.
In practical application, in the process of acquiring the mechanism type sample information of the organization mechanism object in the preset area range, firstly, the area mechanism information of the organization mechanism object in the preset area range can be acquired, then the area mechanism information is classified to obtain a classification result, the organization mechanism object in the preset area range is divided according to the classification result to obtain different types of the organization mechanism objects and corresponding mechanism type information after division, and the mechanism type information is used as the mechanism type sample information for training the service demand model. Wherein the regional organization information may include at least one or more of: the system comprises basic information of an organization, an operation directory and a demand service.
In an embodiment of the present invention, a unified operation management platform for organizing, managing and coordinating architecture, business management and external services can be established in combination with the business development needs of the campus, and information registration, business combing, service requirements and other business items of each enterprise in the campus are managed in a unified manner, and the business management platform needs to obtain specific information of each enterprise to be served first, and then performs service support in a targeted manner.
Because the enterprise management platform has the established unified organization management coordination framework, the operation management platform for business management and external services, business supports required by enterprises such as business service items and service requirement items of each enterprise in the park can be acquired through the enterprise management platform, and a park enterprise information summary table is established.
After various specific information of the enterprise is obtained, the basic information, the operation directory, the required service and other items of the enterprise can be classified. And classifying and sorting specific enterprises according to the classification result so as to train and obtain an enterprise service demand model according to the attributes of the enterprises and the required service items. It should be noted that the classification of the park enterprises may be performed according to the property of the park enterprises, such as the business name list, the scale of the enterprise, and the industry to which the enterprise belongs, or may be performed according to the service requirement of the enterprise.
In practical applications, the enterprise information summary table may further include service contents that the enterprise has acquired and service requirements provided by the enterprise for sorting. For enterprise services with the same or similar requirements, processes can be combined to select service items needing to be provided preferentially and enterprise types needing important services.
In an embodiment of the present invention, an enterprise service demand model may be obtained by performing training according to a clustering and grouping model by using enterprise classification information and corresponding service demands (for example, enterprises of the same type generally have similar service demands).
In a preferred embodiment, when the enterprise service demand model is trained, the scale of the enterprise, the current business situation of the enterprise and the business category need to be comprehensively considered for comprehensive judgment, and then after the enterprise service demand model is obtained, a large amount of data needs to be trained and optimized.
In practical application, the enterprise service demand model can be adjusted by combining with actual feedback of an enterprise, feedback information of enterprise service is collected, and the enterprise service demand model is adjusted according to the feedback information, so that the enterprise service demand model is continuously optimized.
Specifically, the organization management platform includes an organization management server and an organization management client, that is, the enterprise management platform may include an enterprise management server and an enterprise management client, and may obtain service feedback information of an enterprise, which needs to provide service information, for the enterprise service provision information through the enterprise management client, and receive the service feedback information sent by the enterprise management client through the enterprise management server, so that the enterprise management server may update the generated service demand model according to the service feedback information.
In the embodiment of the invention, enterprise service items are predicted through an enterprise service demand model, various types of service items are provided for enterprises in the garden, integration and association among the enterprises in the garden are preferentially carried out, and the enterprises in the garden are preferentially selected to provide service support.
In order to further understand the service processing method applied to the enterprise management platform, which is mentioned in the present invention, the following description is made for the aspect that the enterprise uses the enterprise management platform:
it should be noted that, the system is developed by using a standard Web technology, all operations of the user are completed by a browser, and various mainstream browsers are supported, including but not limited to: mainstream browsers such as Chrome browser and Firefox browser.
And, the system platform may be made up of multiple sub-items, each of which is relatively independent, connected together in a loosely coupled manner. The system can be conveniently upgraded and maintained, and is easy to develop and expand secondarily. The user side APP comprises an IOS version and an Android version, and the APP mainly comprises four modules of service, discovery, information and my.
The enterprises in the park can realize business functions such as online consultation, service inquiry, business statistics and the like through the platform. All information is carried out through the communication and the release platform that the platform provided, and the enterprise can log in through user side APP and look over. That is, the enterprise can obtain various functions such as online consultation, service inquiry, business statistics and the like through the platform. Specific operation is carried out through a PC side login platform, or a user side APP is used for logging in related enterprise service projects, and operations such as application, operation and checking are carried out.
In particular, a campus is generally responsible for business projects for an enterprise according to the types of services that the campus can provide. The enterprise can feed back the service types, service requirements and the like which are not provided by the park to the enterprise management platform according to the self requirements. The enterprise management platform collects related requirements regularly, improves self service quality, improves service level, and learns enterprise service requirements, so that more service types are developed.
The method has the advantages that service can be provided for enterprises outside the park, park enterprise service permissions can be opened, user side APP logs in a park internal enterprise management platform, relevant information is checked and maintained, self service items are issued, enterprise requirements in the park are responded, and a benign interaction cycle inside and outside the park is formed.
In the embodiment of the invention, enterprise service items can be predicted through the enterprise service demand model, various types of service items are provided for enterprises in the park, integration and association among the enterprises in the park are preferentially carried out, the enterprises in the park are preferentially selected to provide service support, and meanwhile, enterprise users can acquire the service items, check service progress, release service demands and the like through a PC/APP according to self authority.
It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the illustrated order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments of the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.
Referring to fig. 3, a block diagram of a service processing apparatus according to an embodiment of the present invention is shown, and is applied to an organization management platform, and specifically includes the following modules:
a mechanism information acquiring module 301, configured to acquire mechanism information of a preset organization object;
a service requirement model obtaining module 302, configured to obtain a service requirement model; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information;
and the mechanism service providing information generating module 303 is configured to obtain mechanism service providing information for the preset organization object according to the mechanism information and the service demand model.
In an embodiment of the present invention, the organization service providing information generating module 303 may include the following sub-modules:
the service requirement item output submodule is used for inputting the mechanism information into the service requirement model and outputting the service requirement item aiming at the preset organization object;
the regional mechanism information acquisition submodule is used for acquiring regional mechanism information of the organizational mechanism object in a preset regional range;
and the mechanism service providing information determining submodule is used for determining mechanism service providing information aiming at the preset organization object according to the regional mechanism information and the service requirement items of the preset organization object.
In an embodiment of the present invention, the organization service providing information includes a first type organization object information and a second type organization object information, and the organization service providing information determining sub-module may include the following units:
the first type organization object information determining unit is used for obtaining whether the preset organization object has first type organization object information with service complementation or upstream and downstream relations in a preset area range by adopting the area organization information and the service requirement items of the preset organization object;
a second type organization object information determining unit for determining second type organization object information for providing service requirement items of the preset organization object in the preset area range by adopting the area organization information; the second type organization object information includes information for a plurality of organization objects having the same or similar service as the service requirement item.
In an embodiment of the present invention, the organization service providing information determining submodule may further include the following:
the organization mechanism object judging unit is used for judging whether a first target organization mechanism object matched with the service requirement item exists in organization mechanism objects in a preset area range by adopting the area mechanism information;
the first target organizational structure object pushing unit is used for pushing the first target organizational structure object to the preset organizational structure object if the first target organizational structure object pushing unit exists;
and the second target organization object pushing unit is used for acquiring a pre-established service organization database if the second target organization object pushing unit does not exist, screening the service organization database according to the service requirement items of the preset organization object to obtain a second target organization object, and pushing the second target organization object to the preset organization object.
In an embodiment of the present invention, the apparatus may further include the following modules:
and the service demand model generation module is used for generating a service demand model for providing the organization service.
In one embodiment of the present invention, the service requirement model generation module may include the following sub-modules:
the sample information acquisition submodule is used for acquiring mechanism type sample information and corresponding service demand sample information of the organization mechanism object in a preset area range;
and the service demand model generation submodule is used for training the mechanism type sample information and the corresponding service demand sample information by utilizing a neural network algorithm to obtain a service demand model for providing mechanism services.
In an embodiment of the present invention, the sample information obtaining sub-module may include the following units:
the system comprises a region mechanism information acquisition unit, a region mechanism information acquisition unit and a region mechanism information acquisition unit, wherein the region mechanism information acquisition unit is used for acquiring region mechanism information of an organization mechanism object in a preset region range; the regional agency information includes at least one or more of: organization basic information, an operation name list and demand service;
the organization mechanism object dividing unit is used for classifying the region mechanism information to obtain a classification result, and dividing the organization mechanism objects in the preset region range according to the classification result to obtain different types of organization mechanism objects and corresponding mechanism type information after division;
and the mechanism type sample information acquisition unit is used for taking the mechanism type information as mechanism type sample information for training a service demand model.
In an embodiment of the present invention, the organization management platform includes an organization management server and an organization management client, and the apparatus may further include the following modules:
the service feedback information acquisition module is used for acquiring service feedback information of a preset organization object aiming at the organization service provision information through the organization management client;
and the service demand model updating module is used for receiving service feedback information sent by the organization management client through the organization management server and updating the service demand model according to the service feedback information.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
An embodiment of the present invention further provides an electronic device, including:
the service processing method comprises a processor, a memory and a computer program which is stored in the memory and can run on the processor, wherein when the computer program is executed by the processor, each process of the service processing method embodiment is realized, the same technical effect can be achieved, and the details are not repeated here to avoid repetition.
The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when being executed by a processor, the computer program implements each process of the service processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the embodiments of the invention.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The service processing method and the service processing apparatus provided by the present invention are described in detail above, and the principle and the implementation of the present invention are explained in this document by applying specific examples, and the description of the above examples is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (10)
1. A service processing method applied to an organization management platform, the method comprising:
acquiring mechanism information and a service demand model of a preset organization object; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information;
and obtaining the mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model.
2. The method according to claim 1, wherein obtaining the organization service providing information for the preset organization object according to the organization information and the service demand model comprises:
inputting the organization information into the service demand model, and outputting service demand items aiming at the preset organization objects;
acquiring regional mechanism information of an organization mechanism object in a preset regional range;
and determining mechanism service providing information aiming at the preset organization object according to the regional mechanism information and the service requirement items of the preset organization object.
3. The method according to claim 2, wherein the organization service providing information includes a first type organization object information and a second type organization object information, and the determining the organization service providing information for the preset organization object according to the regional organization information and the service requirement item of the preset organization object comprises:
acquiring whether the first type of organization mechanism object information with service complementation or upstream and downstream relations exists in a preset area range of the preset organization mechanism object by adopting the area mechanism information and the service requirement items of the preset organization mechanism object;
and/or determining second type organization object information for providing service requirement items of the preset organization object in a preset area range by adopting the area organization information; the second type organization object information includes information for a plurality of organization objects having the same or similar service as the service requirement item.
4. The method of claim 3, further comprising:
judging whether a first target organizational structure object matched with the service requirement item exists in organizational structure objects in a preset area range or not by adopting the area mechanism information;
if so, pushing the first target organizational structure object to the preset organizational structure object;
and if the preset organization object does not exist, acquiring a pre-established service organization database, screening the service organization database according to the service requirement items of the preset organization object to obtain a second target organization object, and pushing the second target organization object to the preset organization object.
5. The method of claim 1, wherein the service demand model is generated by:
acquiring organization type sample information and corresponding service demand sample information of organization objects in a preset area range;
and training the mechanism type sample information and the corresponding service demand sample information by using a neural network algorithm to obtain a service demand model for providing mechanism services.
6. The method according to claim 5, wherein the acquiring of the organization type sample information for the organization and organization objects within the preset area comprises:
acquiring regional mechanism information of an organization mechanism object in a preset regional range; the regional agency information includes at least one or more of: organization basic information, an operation name list and demand service;
classifying the regional mechanism information to obtain a classification result, and dividing the organizational structure objects in the preset regional range according to the classification result to obtain different types of divided organizational structure objects and corresponding mechanism type information;
and taking the organization type information as organization type sample information for training a service demand model.
7. The method of claim 5, wherein the organization management platform comprises an organization management server and an organization management client, the method further comprising:
acquiring service feedback information of a preset organization object aiming at the organization service provision information through the organization management client;
and receiving service feedback information sent by the organization management client through the organization management server, and updating the service demand model according to the service feedback information.
8. A service processing apparatus applied to an organization management platform, the apparatus comprising:
the organization information acquisition module is used for acquiring organization information of a preset organization object;
the service demand model acquisition module is used for acquiring a service demand model; the service demand model is obtained by training according to the mechanism type sample information and the corresponding service demand sample information;
and the mechanism service providing information generating module is used for obtaining mechanism service providing information aiming at the preset organization object according to the mechanism information and the service demand model.
9. An electronic device, comprising: processor, memory and computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the service processing method according to any of claims 1-7.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the service processing method according to any one of claims 1 to 7.
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