CN112995648A - Internet television full-flow fault diagnosis method and device and computing equipment - Google Patents
Internet television full-flow fault diagnosis method and device and computing equipment Download PDFInfo
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- CN112995648A CN112995648A CN201911284025.8A CN201911284025A CN112995648A CN 112995648 A CN112995648 A CN 112995648A CN 201911284025 A CN201911284025 A CN 201911284025A CN 112995648 A CN112995648 A CN 112995648A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/004—Diagnosis, testing or measuring for television systems or their details for digital television systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/04—Diagnosis, testing or measuring for television systems or their details for receivers
Abstract
The embodiment of the invention relates to the technical field of Internet, and discloses a method, a device and a computing device for diagnosing faults of an Internet television full flow, wherein the method comprises the following steps: passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; and acquiring a fault user and recording the positioned fault point. Through the mode, the embodiment of the invention can realize accurate fault positioning of the whole process of the Internet television, and has better application prospect.
Description
Technical Field
The embodiment of the invention relates to the technical field of Internet, in particular to a method and a device for diagnosing a fault of an Internet television full flow and computing equipment.
Background
At present, the vigorous development of the internet provides a large number of development platforms for internet television services, and at present, all large operators develop the services to different degrees. Internet tv based on Over The Top (OTT) means that internet companies cross operators to develop various video and data service services based on The open internet. The OTT-based internet tv plays an important role in improving the stickiness of broadband users, and how to improve the quality of the internet tv becomes more important.
For the quality monitoring of the internet television based on the OTT, two modes of soft probe passive acquisition and hard probe active test are mainly provided. The soft probe is installed in the Internet television set-top box in a software mode, passively collects data streams related to a user to be split and extracted, and transmits corresponding indexes back to a background server through the Internet to perform data analysis, processing and presentation. The hard probe is hung under the network equipment in a hardware form, actively initiates the test of the related program, and also returns the test index to the server for storage and presentation through the Internet. At present, the causes of internet television faults in the industry are classified according to four major links affecting internet televisions and by referring to collected indexes such as related networks, performance and hardware, and the causes are divided into a Content Delivery Network (CDN) platform problem, an operator network problem, a set top box problem and a home network problem, and the problems are four aspects.
The existing diagnosis method of the OTT internet television to the faults mainly counts four major problems (namely CDN platform problem, operator network problem, set-top box problem and home network problem) related index sets and threshold values which affect the quality of the internet television, and classifies the problems by a method of judging whether the indexes exceed the threshold values or not. Therefore, the conventional diagnosis method of the OTT internet television for the faults is relatively rough, mainly depends on the passive acquisition of the soft probe, has less application to the active test of the combined hard probe, cannot be used for the linkage diagnosis of the cutoff faults of the license plate and the network layer faults, and cannot accurately and comprehensively cover the links of the whole process.
Disclosure of Invention
In view of the above problems, embodiments of the present invention provide an internet television full-flow fault diagnosis method, apparatus and computing device, which overcome or at least partially solve the above problems.
According to an aspect of an embodiment of the present invention, there is provided an internet television full-flow fault diagnosis method, including: passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; and acquiring a fault user and recording the positioned fault point.
In an optional manner, the passively collecting, by using the soft probe, the return code and the index data of the server in the full end-to-end process of the internet television includes: collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box; and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In an optional mode, the performing fault location by using an internet television end-to-end full-process fault diagnosis algorithm according to the return code, the index data and a hard probe active dial test includes: judging whether a current breaking fault exists at the license plate side through a hard probe test; if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe; if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In an optional manner, the determining, according to the return code and the index data of each server and in combination with active hard probe dialing test, whether each server or a network connected to each server has a fault includes: judging whether the server fails according to the return code of the server; if the return code is incorrect, determining that the server fails; and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
In an optional manner, the determining whether the server fails according to the return code of the server includes: if the return code is 200, determining that the return code is correct; and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails.
In an optional manner, the continuously determining whether the server and the network connected to the server have a failure according to the return time of the server and the active hard probe dialing test includes: if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not; if the active dial testing of the hard probe is normal, determining that the server fails; and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
In an optional manner, the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
According to another aspect of the embodiments of the present invention, there is provided an internet television full-flow fault diagnosis apparatus, including: the data acquisition unit is used for passively acquiring the return code and index data of the server in the end-to-end full process of the Internet television by applying a soft probe; the fault positioning unit is used for positioning the fault by combining a hard probe active dial test application internet television end-to-end fault full-flow diagnosis algorithm according to the return code and the index data when the fault occurs; and the fault recording unit is used for acquiring the fault user and recording the positioned fault point.
According to another aspect of embodiments of the present invention, there is provided a computing device including: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;
the memory is used for storing at least one executable instruction, and the executable instruction enables the processor to execute the steps of the internet television full-flow fault diagnosis method.
According to another aspect of the embodiment of the present invention, a computer storage medium is provided, in which at least one executable instruction is stored, and the executable instruction causes the processor to execute the steps of the internet television full-flow fault diagnosis method.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
The foregoing description is only an overview of the technical solutions of the embodiments of the present invention, and the embodiments of the present invention can be implemented according to the content of the description in order to make the technical means of the embodiments of the present invention more clearly understood, and the detailed description of the present invention is provided below in order to make the foregoing and other objects, features, and advantages of the embodiments of the present invention more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
fig. 1 is a schematic flow chart illustrating a method for diagnosing a fault of an internet television in a full flow process according to an embodiment of the present invention;
fig. 2 is a schematic end-to-end internet tv flow diagram illustrating a method for diagnosing a fault in the internet tv flow provided by an embodiment of the present invention;
fig. 3 is a complete fault diagnosis schematic diagram of the internet television full-flow fault diagnosis method provided by the embodiment of the invention;
fig. 4 is a schematic diagram illustrating a fault diagnosis algorithm of the internet television full-flow fault diagnosis method according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram illustrating an internet television full-flow fault diagnosis apparatus provided in an embodiment of the present invention;
fig. 6 shows a schematic structural diagram of a computing device provided by an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
Fig. 1 shows a flow diagram of a method for diagnosing a fault of an internet television in a full flow manner according to an embodiment of the present invention. As shown in fig. 1, the internet television full-flow fault diagnosis method includes:
step S11: and passively acquiring the return code and index data of the server in the end-to-end full flow of the Internet television by using the soft probe.
In the embodiment of the present invention, as shown in fig. 2, the whole end-to-end process of internet tv is that the license plate side first injects resources into the service management platform. A set-top box of a user initiates an authentication request to the service management platform through a launcher, and an Electronic Program Guide (EPG) server pushes an EPG page to the set-top box after authentication is performed through an authentication server. The method comprises the steps that a user requests video Content on an EPG page, a scheduling server schedules according to the video Content on the EPG page requested by the user, and a Content Delivery Network (CDN) server sinks the CDN to various cities. And requesting the video content to the CDN sinking to each city through the set top box. And the CDN server gives the requested video content to the user, and the user watches the video content, namely, the whole end-to-end whole flow of the Internet television is completed.
The whole process relates to five processes of resource injection, authentication, EPG page pushing, scheduling and stream spitting, and relates to corresponding IP addresses and return codes of a relevant launcher, an EPG server, a service management platform and a local city sinking CDN server. In step S11, collecting http messages of a server in the internet television full flow by using a soft probe in the set-top box; and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In the embodiment of the invention, because the Internet television video adopts an http protocol, the software function of the soft probe can be modified, so that the HTTP interaction processes of the set-top box and all server equipment in the starting time can be identified, each process and related equipment are split, the IP (Internet protocol) and http return codes and start-stop time of the equipment are extracted, and the extracted IP and http return codes and start-stop time are transmitted back to the background server.
According to the http protocol, the return code generated by each http interaction can be interpreted and counted, so that whether the relevant interaction is successful or not is determined through the return code information in subsequent applications, and meanwhile, the service state of the relevant server can be judged according to the return code. The return time is the time difference of the start time and the end time:
thttp＝tr-ta
wherein, thttpFor return code return time, trTime of request for set-top box, taThe time when the return code was received. And the server return code and the return time are acquired, analyzed and transmitted back to the background server by using a soft probe in the internet television set top box. And storing the return codes and the return time corresponding to each server for evaluating the performance of the server and troubleshooting related faults.
Step S12: and when a fault occurs, performing fault positioning by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data.
In step S12, it is determined whether there is a cutoff failure on the license plate side by a hard probe test. And if the current is interrupted, a hard probe is adopted to initiate an active video stream pulling test for acquisition, and the network connectivity is acquired by adopting the hard probe hung at different network levels to initiate an active ping test.
And if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe. Specifically, whether the server fails or not is judged according to the return code of the server; if the return code is incorrect, determining that the server fails; and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time. If the return time is overtime, judging whether the active dial testing of the hard probe is normal or not; if the active dial testing of the hard probe is normal, determining that the server fails; and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault. The server is at least one of an authentication server, an EPG server, a scheduling server and a CDN server.
If there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In the embodiment of the present invention, in a normal service state of the server, the return code is 200, and when the return codes are 4XX, 5XX, and 6XX (custom), the return code is in an error state. Thus, if the return code is 200, the return code is determined to be correct; and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails. The information corresponding to the error status of the return code is shown in table 1.
TABLE 1 information corresponding to error status of return code
Whether the return code is correct or not can reflect the service state of a server, and the return time of the return code can reflect the service performance and the network connectivity of the server. Typically, the return time of the return code of the server is in the order of milliseconds. Therefore, it is necessary to calculate the return time of each return code corresponding to the set-top box interaction server from the raw data. When t ishttp>tmaxWhere t ismaxAnd if the network has no problem, judging that the server performance causes a fault.
Step S13: and acquiring a fault user and recording the positioned fault point.
Therefore, end-to-end full-flow fault location of the internet television is completed, a set top box soft probe is modified to enable the set top box soft probe to collect and report an http return code, meanwhile, an end-to-end full-flow fault diagnosis algorithm of the internet television is operated to perform full-flow fault diagnosis, fault judgment is performed by utilizing the http return code, return time delay and a probe active dial test result of each server in the end-to-end full-flow of the internet television, and accurate fault location of the full-flow of the internet television is achieved.
In the embodiment of the present invention, a complete internet television full-flow fault diagnosis is shown in fig. 3, and includes:
step S21: and starting.
Step S22: and judging whether the set-top box is started or not. If so, step S23 is performed. If not, the process goes to step S29 and ends directly.
The set-top box is in a power-off state, which indicates that the user does not need to watch the internet television, the whole flow of the internet television is not executed, the fault diagnosis of the whole flow of the internet television is not needed, and the flow is directly ended.
Step S23: and collecting http messages by the soft probe.
And (3) passively collecting http messages generated by each server when a user watches the Internet television by using soft probe software in the set top box.
Step S24: and splitting the http message, and acquiring and returning the IP address of the server, the return code and the start-stop time.
And the soft probe software in the set top box splits the http message, acquires the IP address of the server, the return code and the start-stop time, and transmits the data back to the background server so as to facilitate the subsequent fault diagnosis.
Step S25: and judging whether the stuck fault exists or not. If so, step S27 is performed. If not, step S26 is performed.
And judging whether the stuck fault exists according to the returned data, if not, indicating that the fault does not exist, and ending the process without carrying out fault diagnosis. If yes, the fault exists, and fault location is needed subsequently.
Step S26: and determining the fault-free user.
And judging that no fault exists according to the returned data, determining that the user is a fault-free user, recording the user as a fault-free user, and ending the process.
Step S27: and performing fault positioning by using an end-to-end full-flow fault diagnosis algorithm of the Internet television.
A specific internet television end-to-end full-flow fault diagnosis algorithm is shown in fig. 4, and includes:
step S300: and starting.
Step S301: and judging whether the hard probe test has cutoff. If yes, go to step S302; if not, step S303 is performed.
And judging whether the pull video test of the pull hard probe has a current break phenomenon.
Step S302: and determining the current interruption fault at the license plate side.
And if the disconnection phenomenon exists in the pull video test of the pull hard probe, determining that the disconnection fault exists on the license plate side, and jumping to the step S324 to finish the process.
Step S303: and judging whether the return code of the authentication server is correct or not. If yes, go to step S305; if not, step S304 is performed.
And if the return code of the authentication server is correct, subsequently, fault diagnosis is further carried out according to the return time.
Step S304: a failure of the authentication server is determined.
If the return code of the authentication server is wrong, the authentication server is determined to have a fault, the step S324 is skipped to, and the process ends.
Step S305: and judging whether the return code of the authentication server is overtime. If yes, executing step S306; if not, the process jumps to step S308.
Specifically, it is determined whether the return time of the authentication server return code exceeds a threshold. If the return code of the authentication server is correct and the return time of the return code does not exceed the threshold, it indicates that there is no failure in both the authentication server and the network connected to the authentication server.
Step S306: and judging whether the hard probe dialing test is normal or not. If not, go to step S307; if so, the process returns to step S304.
And if the return time of the authentication server return code exceeds a threshold value, dialing and testing the network connectivity to the authentication server by using a hard probe. If the network connectivity dial test to the authentication server by the hard probe is normal, which indicates that no fault exists in the network connected to the authentication server, the step S304 is executed to determine that a fault exists in the authentication server.
Step S307: a network failure.
If the hard probe is not normal for the network connectivity dial test to the authentication server, it indicates that there is a failure in the network connected to the authentication server, and the process goes to step S324, where the process ends.
Step S308: and judging whether the return code of the EPG server is correct or not. If yes, go to step S310; if not, step S309 is performed.
And if the EPG server returns correct codes, subsequently, fault diagnosis is further carried out according to the return time.
Step S309: an EPG server failure is determined.
If the EPG server returns a code error, the EPG server is determined to have a fault, the step S324 is skipped to, and the process is ended.
Step S310: and judging whether the return code of the EPG server is overtime. If yes, go to step S311; if not, it jumps to execute step S313.
Specifically, it is determined whether the return time of the EPG server return code exceeds a threshold. If the return code of the EPG server is correct and the return time of the return code does not exceed the threshold, it indicates that there is no failure in both the EPG server and the network connected to the EPG server.
Step S311: and judging whether the hard probe dialing test is normal or not. If not, go to step S312; if not, the process returns to step S309.
And if the return time of the EPG server return code exceeds a threshold value, dialing and testing the network connectivity to the EPG server by using a hard probe. If the network connectivity to the EPG server is detected to be normal by the hard probe, it indicates that there is no failure in the network connected to the EPG server, and the process returns to step S309 to determine that there is a failure in the EPG server.
Step S312: a network failure.
If the hard probe is not normal for the network connectivity dial test to the EPG server, it indicates that there is a failure in the network connected to the EPG server, and the process goes to step S324, where the process ends.
Step S313: and judging whether the return code of the dispatching server is correct or not. If yes, go to step S315; if not, step S314 is performed.
And if the return code of the scheduling server is correct, subsequently, fault diagnosis is further carried out according to the return time.
Step S314: a dispatch server failure is determined.
If the dispatch server returns a wrong code, it is determined that the dispatch server has a fault, the process skips to step S324, and the process ends.
Step S315: and judging whether the return code of the dispatching server is overtime. If yes, go to step S316; if not, the process jumps to step S318.
Specifically, it is determined whether the return time of the dispatch server return code exceeds a threshold. If the return code of the scheduling server is correct and the return time of the return code does not exceed the threshold, the scheduling server and the network connected to the scheduling server do not have faults.
Step S316: and judging whether the hard probe dialing test is normal or not. If not, go to step S317; if so, the process returns to step S314.
And if the return time of the scheduling server return code exceeds a threshold value, dialing and testing the network connectivity to the scheduling server by using a hard probe. If the network connectivity dial test to the dispatch server by the hard probe is normal, which indicates that there is no fault in the network connected to the dispatch server, the process returns to step S314, and it is determined that there is a fault in the dispatch server.
Step S317: a network failure.
If the hard probe is not normal for the network connectivity dial test to the dispatch server, it indicates that there is a failure in the network connected to the dispatch server, and the process goes to step S324, where the process ends.
Step S318: and judging whether the CDN server return code is correct or not. If yes, go to step S320; if not, step S319 is performed.
And if the CDN server return code is correct, subsequently, further performing fault diagnosis according to the return time.
Step S319: a CDN server failure is determined.
If the CDN server returns a code error, it is determined that the CDN server has a fault, and the process skips to step S324, where the process ends.
Step S320: and judging whether the CDN server return code is overtime. If so, go to step S321; if not, it jumps to execute step S323.
Specifically, it is determined whether the time for returning the code by the CDN server exceeds a threshold. If the return code of the CDN server is correct and the return time of the return code does not exceed the threshold value, the CDN server and the network connected with the CDN server do not have faults.
Step S321: and judging whether the hard probe dialing test is normal or not. If not, go to step S322; if not, the process returns to step S319.
And if the return time of the CDN server return code exceeds a threshold value, dialing and testing the network connectivity to the CDN server by applying a hard probe. If the network connectivity dial test to the CDN server by the hard probe is normal, indicating that there is no fault in the network connected to the CDN server, returning to step S319, and determining that there is a fault in the CDN server.
Step S322: a network failure.
If the network connectivity dial test to the CDN server by the hard probe is not normal, indicating that there is a failure in the network connected to the CDN server, the process skips to step S324, and the process ends.
Step S323: a set top box or home network failure is determined.
If the license plate side has no current failure, the authentication server, the EPG server, the scheduling server, the CDN server and the corresponding network have no failure, the set top box or the home network is determined to have a failure.
Step S324: and (6) ending.
Thus, the end-to-end full-flow fault location of the Internet television is completed. It should be noted that the internet television end-to-end full-flow fault diagnosis algorithm of the embodiment of the present invention sequentially performs fault location on each device related to the internet television end-to-end full-flow and the corresponding network connectivity according to the internet television end-to-end full-flow sequence.
Step S28: and acquiring a fault user and recording the positioned fault point.
And recording the corresponding user as a fault user, recording the positioned fault point, and ending the process.
Step S29: and (6) ending.
According to the embodiment of the invention, the accurate fault location of the end-to-end whole flow of the internet television is realized through the research on the end-to-end fault diagnosis of the internet television. At present, an end-to-end full flow of the internet television in the industry is not related to an accurate positioning method of equipment service quality and faults.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
Fig. 5 shows a schematic structural diagram of an internet television full-flow fault diagnosis device according to an embodiment of the present invention. As shown in fig. 5, the internet television full-flow fault diagnosis apparatus includes: data acquisition unit 501, fault location unit 502 and fault recording unit 503. Wherein:
the data acquisition unit 501 is used for passively acquiring the return code and index data of the server in the end-to-end full flow of the internet television by using a soft probe; the fault positioning unit 502 is used for positioning a fault by combining a hard probe active dial test application internet television end-to-end fault full-flow diagnosis algorithm according to the return code and the index data when the fault occurs; the fault recording unit 503 is used for acquiring a fault user and recording a located fault point.
In an alternative approach, the data acquisition unit 501 is configured to: collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box; and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In an alternative manner, the fault location unit 502 is configured to: judging whether a current breaking fault exists at the license plate side through a hard probe test; if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe; if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In an alternative manner, the fault location unit 502 is configured to: judging whether the server fails according to the return code of the server; if the return code is incorrect, determining that the server fails; and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
In an alternative manner, the fault location unit 502 is configured to: if the return code is 200, determining that the return code is correct; and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails.
In an alternative manner, the fault location unit 502 is configured to: if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not; if the active dial testing of the hard probe is normal, determining that the server fails; and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
In an optional manner, the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
The embodiment of the invention provides a nonvolatile computer storage medium, wherein at least one executable instruction is stored in the computer storage medium, and the computer executable instruction can execute the internet television full-flow fault diagnosis method in any method embodiment.
The executable instructions may be specifically configured to cause the processor to:
passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe;
when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data;
and acquiring a fault user and recording the positioned fault point.
In an alternative, the executable instructions cause the processor to:
collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box;
and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In an alternative, the executable instructions cause the processor to:
judging whether a current breaking fault exists at the license plate side through a hard probe test;
if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe;
if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In an alternative, the executable instructions cause the processor to:
judging whether the server fails according to the return code of the server;
if the return code is incorrect, determining that the server fails;
and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
In an alternative, the executable instructions cause the processor to:
if the return code is 200, determining that the return code is correct;
and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails.
In an alternative, the executable instructions cause the processor to:
if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not;
if the active dial testing of the hard probe is normal, determining that the server fails;
and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
In an optional manner, the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
An embodiment of the present invention provides a computer program product, where the computer program product includes a computer program stored on a computer storage medium, where the computer program includes program instructions, and when the program instructions are executed by a computer, the computer is caused to execute the internet television full-flow fault diagnosis method in any of the above method embodiments.
The executable instructions may be specifically configured to cause the processor to:
passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe;
when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data;
and acquiring a fault user and recording the positioned fault point.
In an alternative, the executable instructions cause the processor to:
collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box;
and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In an alternative, the executable instructions cause the processor to:
judging whether a current breaking fault exists at the license plate side through a hard probe test;
if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe;
if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In an alternative, the executable instructions cause the processor to:
judging whether the server fails according to the return code of the server;
if the return code is incorrect, determining that the server fails;
and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
In an alternative, the executable instructions cause the processor to:
if the return code is 200, determining that the return code is correct;
and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails.
In an alternative, the executable instructions cause the processor to:
if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not;
if the active dial testing of the hard probe is normal, determining that the server fails;
and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
In an optional manner, the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
Fig. 6 is a schematic structural diagram of a computing device according to an embodiment of the present invention, and a specific embodiment of the present invention does not limit a specific implementation of the device.
As shown in fig. 6, the computing device may include: a processor (processor)602, a communication Interface 604, a memory 606, and a communication bus 608.
Wherein: the processor 602, communication interface 604, and memory 606 communicate with one another via a communication bus 608. A communication interface 604 for communicating with network elements of other devices, such as clients or other servers. The processor 602 is configured to execute the program 610, and may specifically execute relevant steps in the above-described internet television full-flow fault diagnosis method embodiment.
In particular, program 610 may include program code comprising computer operating instructions.
The processor 602 may be a central processing unit CPU or an application Specific Integrated circuit asic or an Integrated circuit or Integrated circuits configured to implement embodiments of the present invention. The one or each processor included in the device may be the same type of processor, such as one or each CPU; or may be different types of processors such as one or each CPU and one or each ASIC.
And a memory 606 for storing a program 610. Memory 606 may comprise high-speed RAM memory, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.
The program 610 may specifically be configured to cause the processor 602 to perform the following operations:
passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe;
when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data;
and acquiring a fault user and recording the positioned fault point.
In an alternative, the program 610 causes the processor to:
collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box;
and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
In an alternative, the program 610 causes the processor to:
judging whether a current breaking fault exists at the license plate side through a hard probe test;
if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe;
if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
In an alternative, the program 610 causes the processor to:
judging whether the server fails according to the return code of the server;
if the return code is incorrect, determining that the server fails;
and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
In an alternative, the program 610 causes the processor to:
if the return code is 200, determining that the return code is correct;
and if the return code is one of 4XX, 6XX and 6XX, determining that the return code is wrong and the server fails.
In an alternative, the program 610 causes the processor to:
if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not;
if the active dial testing of the hard probe is normal, determining that the server fails;
and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
In an optional manner, the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
The embodiment of the invention passively collects the return code and index data of the server in the end-to-end whole process of the Internet television by applying the soft probe; when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data; the method has the advantages that fault users are obtained, the fault points of the positioning are recorded, accurate fault positioning of the whole process of the internet television can be achieved, and the method has better application prospects.
The algorithms or displays presented herein are not inherently related to any particular computer, virtual system, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. In addition, embodiments of the present invention are not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the invention and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
Furthermore, those skilled in the art will appreciate that while some embodiments herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names. The steps in the above embodiments should not be construed as limiting the order of execution unless specified otherwise.
Claims (10)
1. An internet television full-process fault diagnosis method is characterized by comprising the following steps:
passively collecting a return code and index data of a server in an end-to-end full flow of the Internet television by using a soft probe;
when a fault occurs, performing fault location by combining a hard probe active dial test application internet television end-to-end full-flow fault diagnosis algorithm according to the return code and the index data;
and acquiring a fault user and recording the positioned fault point.
2. The method of claim 1, wherein the passively collecting the return code and index data of the server in the end-to-end whole process of the internet television by using the soft probe comprises:
collecting http messages of a server in an end-to-end full flow of the Internet television by using a soft probe in the set top box;
and receiving the IP address, the return code and the start-stop time of the server acquired and returned by splitting the http message by the soft probe.
3. The method of claim 2, wherein the fault location using an internet television end-to-end full-flow fault diagnosis algorithm based on the return code, the index data and a hard probe active dial test comprises:
judging whether a current breaking fault exists at the license plate side through a hard probe test;
if the license plate side has no cutoff fault, judging whether each server or a network connected to each server has a fault or not according to the return codes and the index data of each server and combining with the active dial test of a hard probe;
if there is no failure in each server and the network connected to each server, it is determined that there is a failure in the set-top box or the home network.
4. The method of claim 3, wherein the determining whether each server or a network connected to each server has a fault according to the return code of each server, the index data, and active dial-up test of the hard probe comprises:
judging whether the server fails according to the return code of the server;
if the return code is incorrect, determining that the server fails;
and if the return code is correct, continuously judging whether the server and a network connected to the server have faults or not according to the return time of the server and the active dial test of the hard probe, wherein the return time is the time difference of the start-stop time.
5. The method of claim 4, wherein said determining whether the server fails according to the return code of the server comprises:
if the return code is 200, determining that the return code is correct;
and if the return code is one of 4XX, 5XX and 6XX, determining that the return code is wrong and the server fails.
6. The method of claim 4, wherein the determining whether the server and the network connected to the server have failed according to the return time of the server and the hard probe active dial test comprises:
if the return time is overtime, judging whether the active dial testing of the hard probe is normal or not;
if the active dial testing of the hard probe is normal, determining that the server fails;
and if the active dial test of the hard probe is abnormal, determining that the network connected to the server has a fault.
7. The method of any of claims 4-6, wherein the server is at least one of an authentication server, an EPG server, a scheduling server, and a CDN server.
8. An internet television full-flow fault diagnosis device, characterized in that the device comprises:
the data acquisition unit is used for passively acquiring the return code and index data of the server in the end-to-end full process of the Internet television by applying a soft probe;
the fault positioning unit is used for positioning the fault by combining a hard probe active dial test application internet television end-to-end fault full-flow diagnosis algorithm according to the return code and the index data when the fault occurs;
and the fault recording unit is used for acquiring the fault user and recording the positioned fault point.
9. A computing device, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;
the memory is used for storing at least one executable instruction, and the executable instruction causes the processor to execute the steps of the internet television full-flow fault diagnosis method according to any one of claims 1-7.
10. A computer storage medium having stored therein at least one executable instruction for causing a processor to perform the steps of the internet television full flow fault diagnosis method according to any one of claims 1-7.
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