CN112947468B - Robot for telephone sales - Google Patents
Robot for telephone sales Download PDFInfo
- Publication number
- CN112947468B CN112947468B CN202110263873.1A CN202110263873A CN112947468B CN 112947468 B CN112947468 B CN 112947468B CN 202110263873 A CN202110263873 A CN 202110263873A CN 112947468 B CN112947468 B CN 112947468B
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- chassis
- robot
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- driving mechanism
- travelling wheel
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Classifications
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course or altitude of land, water, air, or space vehicles, e.g. automatic pilot
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0231—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means
- G05D1/0246—Control of position or course in two dimensions specially adapted to land vehicles using optical position detecting means using a video camera in combination with image processing means
-
- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05D—SYSTEMS FOR CONTROLLING OR REGULATING NON-ELECTRIC VARIABLES
- G05D1/00—Control of position, course or altitude of land, water, air, or space vehicles, e.g. automatic pilot
- G05D1/02—Control of position or course in two dimensions
- G05D1/021—Control of position or course in two dimensions specially adapted to land vehicles
- G05D1/0276—Control of position or course in two dimensions specially adapted to land vehicles using signals provided by a source external to the vehicle
- G05D1/0285—Control of position or course in two dimensions specially adapted to land vehicles using signals provided by a source external to the vehicle using signals transmitted via a public communication network, e.g. GSM network
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
- G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
- G06F3/0489—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using dedicated keyboard keys or combinations thereof
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
Abstract
The invention belongs to the technical field of robots, and provides a robot for telephone sales, which comprises a chassis, wherein a travelling wheel and a first driving mechanism for driving the travelling wheel to rotate are arranged on the chassis, the travelling wheel is in rotary connection with the chassis, the first driving mechanism is fixedly connected with the chassis, a distance sensor is hinged on the chassis, a human body proximity sensor is fixedly installed on the chassis, a supporting table is obliquely arranged on the chassis, an input keyboard is placed on the supporting table, a touch screen is hinged on the input keyboard, a rotary shaft and a second driving mechanism for driving the rotary shaft to rotate are arranged on the chassis, the rotary shaft is in rotary connection with the chassis, the second driving mechanism is fixedly connected with the chassis, and a camera is fixedly installed on the rotary shaft. The robot for telephone sales improves the use experience of customers; bringing convenience to sales personnel.
Description
Technical Field
The invention relates to the technical field of robots, in particular to a robot for telephone sales.
Background
Telephone sales is a mode in which telephone is used as a main communication means, and telephone sales is usually active sales by making telephone calls. The business of main marketing processes such as promotion, consultation, quotation, confirmation of product delivery conditions and the like of company products is completed by means of auxiliary modes such as network, fax, short message, mailing and the like, directly contacting with clients on behalf of companies through special telephone marketing numbers and applying company automation information management technology and specialized operation platforms.
The telemarketing robot is a further evolution of telemarketing, and replaces the traditional manual answer and other functions by adopting the robot, so that the telemarketing robot often has a difference with an answer expected by a client in the automatic answer process, and poor use experience is brought to the client. In addition, when the sales personnel is busy, other work except answering the call of the customer can be responsible, and the sales personnel walks and moves nearby the desk, and in this process, in order to avoid missing the call of the customer, the call needs to be continuously moved, and inconvenience is brought to the work of the sales personnel.
Disclosure of Invention
Aiming at the defects in the prior art, the robot for telephone sales provided by the invention improves the use experience of customers; bringing convenience to sales personnel.
In order to solve the technical problems, the invention provides the following technical scheme:
the utility model provides a robot for telemarketing, which comprises a base, be equipped with the walking wheel on the chassis and be used for driving walking wheel pivoted first actuating mechanism, walking wheel and chassis rotate to be connected, first actuating mechanism and chassis fixed connection, articulated on the chassis have distance sensor, fixed mounting has human proximity sensor on the chassis, be provided with the brace table on the chassis with inclining, input keyboard has been placed on the brace table, articulated on the input keyboard have the touch-sensitive screen, be equipped with the axis of rotation on the chassis and be used for driving axis of rotation pivoted second actuating mechanism, the axis of rotation is rotated with the chassis and is connected, second actuating mechanism and chassis fixed connection, fixed mounting has the camera in the axis of rotation, first actuating mechanism, distance sensor, input keyboard, the touch-sensitive screen, human proximity sensor, second actuating mechanism and camera all are connected with microcontroller electricity, still be provided with audio processing module on the microcontroller, be connected with voice input module and voice output module on the audio processing module, microcontroller passes through wireless communication module and connects the server, the server passes through wireless communication module and connects the base station, the base station passes through wireless communication module and connects the customer end.
Further, the first driving mechanism comprises a first driving motor, a planetary reducer and a corner reducer, wherein the first driving motor is fixedly connected with the chassis, the first driving motor is in driving connection with the planetary reducer, the planetary reducer is in driving connection with the corner reducer, the corner reducer is in driving connection with the travelling wheel, and the first driving motor is electrically connected with the microcontroller.
Further, the second driving mechanism comprises a second driving motor and a driven gear, the second driving motor is electrically connected with the microcontroller, the driving gear is coaxially connected to the output shaft of the second driving motor, the driven gear is coaxially connected with the rotating shaft, and the driving gear is meshed with the driven gear.
Further, a first connecting hole matched with the voice input module and a second connecting hole matched with the voice output module are formed in the chassis.
Further, a stop block is fixedly arranged at the front end of the supporting table.
Further, the rotating shaft is connected with a fixing plate through a hinge shaft, a torsion spring is sleeved on the hinge shaft, one end of the torsion spring is fixedly connected with the rotating shaft, and the other end of the torsion spring is fixedly connected with the fixing plate.
According to the technical scheme, the beneficial effects of the invention are as follows: the voice information of the client reaches the microcontroller through the base station and the server, is processed through the audio processing module and then is sent to the voice output module, meanwhile, the microcontroller obtains feedback information of the voice information of the client from the server, the microcontroller controls the touch screen to display after obtaining the feedback information, a salesperson judges whether the feedback information on the touch screen is correct or not according to the heard voice information, if the feedback information is correct, the salesperson directly inputs the determined information on the touch screen through an input key, sends the feedback information to the client through the microcontroller, if the feedback information is incorrect, the salesperson can reply manually through the voice input module or inquire the correct feedback information in the server through the input key, and then feeds back the feedback information to the client in a mode of combining manual operation and machine reply, so that the accuracy of reply information is improved, and the use experience of the client is improved; when the human body proximity sensor detects that a salesperson is not near the robot, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, so that the robot automatically searches for the salesperson, in the moving process of the robot, the distance between the chassis and the tabletop is detected by the distance sensor, when the distance between the chassis and the tabletop is detected by the distance sensor to exceed a set threshold range, the chassis is indicated to be close to the edge of the tabletop, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, the travelling direction of the travelling wheel is changed, when the distance between the chassis and the tabletop is detected by the distance sensor to be smaller than the set threshold range, the travelling direction of the travelling wheel is indicated to be in the tabletop, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, and the travelling direction of the travelling wheel is changed until the distance between the chassis and the tabletop is detected by the distance sensor to be within the set threshold range; when the human body proximity sensor detects that a person exists near the robot, the microcontroller controls the second driving mechanism to drive the camera to rotate, acquires face images of sales personnel, sends the face images of the sales personnel to the microcontroller for face recognition, and if the identification is successful, the robot stops walking; if the identification is unsuccessful, the microcontroller controls the first driving mechanism to control the travelling wheel to continue to walk for searching the specific salesperson, so that the robot can move along with the salesperson, and convenience is brought to the salesperson in work.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below. Like elements or portions are generally identified by like reference numerals throughout the several figures. In the drawings, elements or portions thereof are not necessarily drawn to scale.
FIG. 1 is a schematic diagram of the structure of the present invention;
FIG. 2 is an enlarged view of the invention at A;
FIG. 3 is a block diagram of a system according to the present invention.
Reference numerals:
1-a chassis; 2-rotating shaft;
11-a distance sensor; 12-human body proximity sensor; 13-travelling wheels; 14-a support table; 15-an input keyboard; 16-a touch screen; 17-a second drive motor; 18-a first connection hole; 19-a second connection hole; 21-a driven gear; 22-a hinge shaft; 23-fixing plates; 24-torsion springs; 25-camera;
141-a stop; 171-a drive gear.
Detailed Description
Embodiments of the technical scheme of the present invention will be described in detail below with reference to the accompanying drawings. The following examples are only for more clearly illustrating the technical aspects of the present invention, and thus are merely examples, and are not intended to limit the scope of the present invention.
Referring to fig. 1-3, the robot for selling telephone provided in this embodiment includes a chassis 1, a travelling wheel 13 and a first driving mechanism for driving the travelling wheel 13 to rotate are provided on the chassis 1, the travelling wheel 13 is rotationally connected with the chassis 1, the first driving mechanism is fixedly connected with the chassis 1, a distance sensor 11 is hinged on the chassis 1, a human proximity sensor 12 is fixedly installed on the chassis 1, a supporting table 14 is obliquely provided on the chassis 1, an input keyboard 15 is placed on the supporting table 14, a touch screen 16 is hinged on the input keyboard 15, a rotating shaft 2 and a second driving mechanism for driving the rotating shaft 2 to rotate are provided on the chassis 1, the rotating shaft 2 is rotationally connected with the chassis 1, the second driving mechanism is fixedly connected with the chassis 1, a camera 25 is fixedly installed on the rotating shaft 2, the first driving mechanism, the distance sensor 11, the input keyboard 15, the touch screen 16, the human proximity sensor 12, the second driving mechanism and the camera 25 are all electrically connected with a microcontroller, an audio processing module is further provided on the microcontroller, a voice input module and a voice output module are connected on the audio processing module, and the microcontroller is connected with the microcontroller through a wireless communication server, and the wireless communication module is connected with a client through a wireless communication base station. The microcontroller is an STM32 singlechip. The wireless communication module is one or more of a GSM communication module, a 4G communication module and a 5G communication module.
In actual use, the voice information of the client reaches the microcontroller through the base station and the server, after being processed by the audio processing module, the voice information is sent to the voice output module, meanwhile, the microcontroller acquires the feedback information of the voice information of the client from the server, the microcontroller acquires the feedback information and then controls the touch screen 16 to display, a salesperson judges whether the feedback information on the touch screen 16 is correct according to the heard voice information, if the feedback information is correct, the salesperson sends the feedback information to the client through an input key or directly inputs the determined information on the touch screen 16 through the microcontroller, if the feedback information is incorrect, the salesperson can reply manually through the voice input module or inquire the correct feedback information in the server through the input key and then feeds the feedback information back to the client, and the accuracy of the reply information is improved in a mode of combining manual operation and machine reply, so that the use experience of the client is improved; when the human body proximity sensor 12 detects that a salesperson is not near the robot, the microcontroller controls the first driving mechanism to drive the travelling wheel 13 to rotate, so that the robot automatically searches for the salesperson, in the moving process of the robot, the distance between the chassis 1 and the tabletop is detected by the distance sensor 11, when the distance between the chassis 1 and the tabletop is detected by the distance sensor 11 to exceed a set threshold range, the situation that the chassis 1 is close to the edge of the tabletop is described, the microcontroller controls the first driving mechanism to drive the travelling wheel 13 to rotate, the travelling direction of the travelling wheel 13 is changed, when the distance between the chassis 1 and the tabletop is detected by the distance sensor 11 to be less than the set threshold range, the situation that an obstacle is arranged on the tabletop is described, the microcontroller controls the first driving mechanism to drive the travelling wheel 13 to rotate, and the travelling direction of the travelling wheel 13 is changed until the distance between the chassis 1 and the tabletop is detected by the distance sensor 11 to be within the set threshold range; when the human body proximity sensor 12 detects that a person exists near the robot, the microcontroller controls the second driving mechanism to drive the camera 25 to rotate, acquires the face image of the salesperson, and sends the face image of the salesperson to the microcontroller for face recognition, and if the recognition is successful, the robot stops walking; if the identification is unsuccessful, the microcontroller controls the first driving mechanism to control the travelling wheel 13 to continue to walk for searching for a specific salesperson, so that the robot can move along with the salesperson, and convenience is brought to the salesperson in work.
In this embodiment, the first driving mechanism includes a first driving motor, a planetary reducer and a corner reducer, the first driving motor is fixedly connected with the chassis 1, the first driving motor is in driving connection with the planetary reducer, the planetary reducer is in driving connection with the corner reducer, the corner reducer is in driving connection with the travelling wheel 13, and the first driving motor is electrically connected with the microcontroller.
In actual use, the number of the traveling wheels 13 is 4, the two traveling wheels 13 positioned at the front side of the chassis 1 are driven wheels, the driven wheels are universal wheels, the two traveling wheels 13 positioned at the rear side of the chassis 1 are driving wheels, a corner speed reducer is in driving connection with the driving wheels, and the two driving wheels are respectively controlled to perform differential traveling through a microcontroller to control two first driving motors and corresponding planetary speed reducers and corner speed reducers, so that the traveling and steering of the robot are realized; when the human body proximity sensor 12 detects that no sales personnel exist nearby, the microcontroller controls the two first driving motors to work and respectively controls the two driving wheels to drive the chassis 1, so that the robot walks and turns.
In this embodiment, the second driving mechanism includes a second driving motor 17 and a driven gear 21, the second driving motor 17 is electrically connected with the microcontroller, a driving gear 171 is coaxially connected to an output shaft of the second driving motor 17, the driven gear 21 is coaxially connected with the rotating shaft 2, and the driving gear 171 is meshed with the driven gear 21.
In actual use, when the human body proximity sensor 12 detects that a person is nearby, the microcontroller controls the second driving motor 17 to work to drive the driving gear 171 to rotate, the driving gear 171 rotates to drive the driven gear 21 to rotate, the driven gear 21 rotates to drive the rotating shaft 2 to rotate, the rotation of the rotating shaft 2 drives the detection surface of the camera 25 to rotate, face recognition is performed on sales personnel nearby the robot, and if the recognition is successful, the robot stops walking; if the identification is unsuccessful, the microcontroller controls the first driving motor to control the driving wheel to continue walking for searching a specific salesperson.
In this embodiment, the chassis 1 is provided with a first connection hole 18 adapted to the voice input module and a second connection hole 19 adapted to the voice output module.
In actual use, the connection of the voice input module and the voice output module with external devices is facilitated by the arrangement of the first connection hole 18 and the second connection hole 19.
In this embodiment, the stopper 141 is fixedly mounted at the front end of the supporting table 14, and when the input keyboard 15 is placed on the supporting table 14, the stopper 141 has a shielding effect to limit the position of the input keyboard 15 and prevent the input keyboard 15 from sliding down from the supporting table 14.
In this embodiment, the rotating shaft 2 is connected with a fixing plate 23 through a hinge shaft 22, a torsion spring 24 is sleeved on the hinge shaft 22, one end of the torsion spring 24 is fixedly connected with the rotating shaft 2, and the other end of the torsion spring 24 is fixedly connected with the fixing plate 23.
In actual use, the position of the touch screen 16 is adjusted so that the rear side of the touch screen 16 is close to the rotating shaft 2, and the fixing plate 23 is rotated to press the touch screen 16, thereby fixing the position of the touch screen 16.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some or all of the technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit of the invention, and are intended to be included within the scope of the appended claims and description.
Claims (6)
1. A robot for telemarketing comprising a chassis (1), characterized in that: the wireless voice communication system is characterized in that a travelling wheel (13) and a first driving mechanism for driving the travelling wheel (13) to rotate are arranged on the chassis (1), the travelling wheel (13) is rotationally connected with the chassis (1), the first driving mechanism is fixedly connected with the chassis (1), a distance sensor (11) is hinged on the chassis (1), a human body proximity sensor (12) is fixedly arranged on the chassis (1), a supporting table (14) is obliquely arranged on the chassis (1), an input keyboard (15) is arranged on the supporting table (14), a touch screen (16) is hinged on the input keyboard (15), a rotating shaft (2) and a second driving mechanism for driving the rotating shaft (2) to rotate are arranged on the chassis (1), the rotating shaft (2) is rotationally connected with the chassis (1), the second driving mechanism is fixedly connected with the chassis (1), a camera (25) is fixedly arranged on the rotating shaft (2), the first driving mechanism, the distance sensor (11), the input keyboard (15), the touch screen (16), the human body proximity sensor (12), the second driving mechanism and the camera (25) are electrically connected with a microcontroller, and the microcontroller is further provided with an audio processing module, and is connected with a voice processing module through a wireless voice communication service module, and is connected with a wireless voice communication service module through a wireless communication base station, the base station is connected with the client through the wireless communication module;
when the human body proximity sensor detects that a salesperson is not near the robot, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, so that the robot automatically searches for the salesperson, in the moving process of the robot, the distance between the chassis and the tabletop is detected by the distance sensor, when the distance between the chassis and the tabletop is detected by the distance sensor to exceed a set threshold range, the chassis is indicated to be close to the edge of the tabletop, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, the travelling direction of the travelling wheel is changed, when the distance between the chassis and the tabletop is detected by the distance sensor to be smaller than the set threshold range, the travelling direction of the travelling wheel is indicated to be in the tabletop, the microcontroller controls the first driving mechanism to drive the travelling wheel to rotate, and the travelling direction of the travelling wheel is changed until the distance between the chassis and the tabletop is detected by the distance sensor to be within the set threshold range; when the human body proximity sensor detects that a person exists near the robot, the microcontroller controls the second driving mechanism to drive the camera to rotate, acquires face images of sales personnel, sends the face images of the sales personnel to the microcontroller for face recognition, and if the identification is successful, the robot stops walking; if the identification is unsuccessful, the microcontroller controls the first driving mechanism to control the travelling wheel to continue to walk for searching the specific salesperson, so that the robot can move along with the salesperson.
2. A robot for telemarketing as claimed in claim 1, wherein: the first driving mechanism comprises a first driving motor, a planetary reducer and a corner reducer, wherein the first driving motor is fixedly connected with the chassis (1), the first driving motor is in driving connection with the planetary reducer, the planetary reducer is in driving connection with the corner reducer, the corner reducer is in driving connection with the travelling wheel (13), and the first driving motor is electrically connected with the microcontroller.
3. A robot for telemarketing as claimed in claim 1, wherein: the second driving mechanism comprises a second driving motor (17) and a driven gear (21), the second driving motor (17) is electrically connected with the microcontroller, a driving gear (171) is coaxially connected to an output shaft of the second driving motor (17), the driven gear (21) is coaxially connected with the rotating shaft (2), and the driving gear (171) is meshed with the driven gear (21).
4. A robot for telemarketing as claimed in claim 1, wherein: the chassis (1) is provided with a first connecting hole (18) matched with the voice input module and a second connecting hole (19) matched with the voice output module.
5. A robot for telemarketing as claimed in claim 1, wherein: a stop block (141) is fixedly arranged at the front end of the supporting table (14).
6. A robot for telemarketing as claimed in claim 1, wherein: the rotating shaft (2) is connected with a fixed plate (23) through a hinge shaft (22), a torsion spring (24) is sleeved on the hinge shaft (22), one end of the torsion spring (24) is fixedly connected with the rotating shaft (2), and the other end of the torsion spring (24) is fixedly connected with the fixed plate (23).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110263873.1A CN112947468B (en) | 2021-03-11 | 2021-03-11 | Robot for telephone sales |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110263873.1A CN112947468B (en) | 2021-03-11 | 2021-03-11 | Robot for telephone sales |
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| CN112947468A CN112947468A (en) | 2021-06-11 |
| CN112947468B true CN112947468B (en) | 2023-08-22 |
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| CN202110263873.1A Active CN112947468B (en) | 2021-03-11 | 2021-03-11 | Robot for telephone sales |
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| CN112947468A (en) | 2021-06-11 |
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