CN112907392A - House card management system - Google Patents
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- CN112907392A CN112907392A CN202110309154.9A CN202110309154A CN112907392A CN 112907392 A CN112907392 A CN 112907392A CN 202110309154 A CN202110309154 A CN 202110309154A CN 112907392 A CN112907392 A CN 112907392A
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Abstract
The invention discloses a house card management system, which is characterized in that: the system comprises a hotel background management module, wherein the hotel background management module is correspondingly connected with a check-in card writing module, a continuous check-in card reading and writing module, a check-out room card recovering module and a check-out room card loss management module through a network; the check-in and card writing module is used for checking in and card making of the guest, the check-in and card reading and writing module is used for reading and writing the card of the guest, the check-out and room-returning card recovering module is used for returning the check-in card of the guest, and the check-out card loss management module is used for managing the lost check-in card of the guest. The house card management system of this application is satisfying under convenient to use's the prerequisite, has improved house card management system's security and reliability, is favorable to promoting the intelligent management in hotel, reduces the potential safety hazard that hotel management exists, has better security performance, satisfies the in-service use requirement.
Description
Technical Field
The invention relates to the field of hotel equipment, in particular to a room card management system.
Background
In modern life, people increase in trips, and frequent business trips and travels occur, so that the hotel industry is developed vigorously, with the continuous development of information technology, the hotel is qualitatively changed from internal management to external sales, and with the rapid and strong expansion of the industrial scale of the hotel, the market competition of the industry is fierce. This strong urge, whether from the pressure of outside competition or the need for internal management of the hotel itself, requires the hotel to introduce more novel, practical, information-based, intelligent technologies.
At present, the hotel check-in procedure is performed by adopting a mode of manual registration confirmation at a foreground, and when a guest leaves the hotel to check out, the guest needs to go to the foreground to perform the check-in procedure, and the staff checks the room and then performs the check-in procedure. With the continuous progress of scientific technology, hotels are also more and more technologized, and with the home competition of the hotel industry, the compared brands, the customer sources, the services and the prices among the hotels need to improve the management level and the marketing capacity by means of a high-technology informatization means of evolution and intellectualization. Some hotels adopt self-service machines to issue house cards, and how to manage the whole issuing process of the house cards is very important. Therefore, it is necessary to design a house card management system.
Disclosure of Invention
In order to overcome the defects in the prior art, a house card management system is provided.
The invention is realized by the following scheme:
a house card management system comprises a hotel background management module, wherein the hotel background management module is correspondingly connected with a check-in card writing module, a continuous check-in card reading and writing module, a check-out room card recovery module and a check-out room card loss management module through a network;
the check-in card writing module is used for checking in and card making of the guest, the continuous card reading and writing module is used for reading and writing the card of the guest, the check-out room recovery card module is used for checking out the check-in card of the guest, and the check-out room card loss management module is used for managing the lost check-in card of the guest;
the working process of the room card returning and recovering module is as follows:
1. clicking to withdraw, popping up a room card inserting window, and inserting a guest into a room card to judge whether the room can be withdrawn;
2. judging whether the card slot has a card or not for 1 time every 1S on the interface;
3. the card slot has no card, and if the card slot does not exceed 100S, the card slot stays on the page; jumping to the home page in the interface exceeding 100S;
4. the card slot is provided with a card, and after the card stays on the page for 100S, the user jumps to the home page and spits out the house card;
5. the card slot opening has the card, and the card sender inhales the room card and carries out as follows to the room card and judges:
A. judging whether the inserted card is a house card of a hotel, if not, prompting that the card is an invalid card (a hardware error), please re-insert your house card, closing a prompting frame after 2 seconds, and spitting out the house card and staying on a current page; if the card is a hotel room card, judging B;
B. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' definite ' in the foreground, clicking ' definite ', closing a prompting frame, and spitting out the house card to return to the home page; if the reading is successful, judging C;
C. judging the receipt state of the check-in list in the hotel background management module, if the check-in list is delayed, prompting that the check-in list is returned, please returning the house card to the foreground (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting out the house card to return to the home page; if the house is 'in' or 'house continuation', judging D;
D. judging a 'terminal room returning' switch of a booking type in a hotel background management module, and if the switch is on, judging F; if the order is closed or the booking type is not matched in the hotel background management module, prompting that 'your order temporarily does not support self-service machine handling, please consult in the foreground' [ affirmation ], clicking 'affirmation' and then closing a prompt box and spitting out a house card to return to the home page;
E. judging a public security interface manufacturer, and judging G if the public security interface manufacturer is universal; if not, judging F;
F. judging whether the number of the checked-in people has the certificate photo, and if the number of the checked-in people has the certificate photo, judging G; if one or more guests do not have the certificate photo, prompting that ' your order temporarily does not support self-service machine handling, please consult in the foreground, ' OK ', clicking ' OK ', closing a prompting frame and spitting out a house card to return to the home page;
G. judging the departure date, and if the system returns to the house in advance and the current date of the system is less than the departure date of the check-in list, judging H; if the current date of the system is the departure date of the check-in list after the house is returned on the same day, judging I; if the system is overtime returned, and the current date of the system is larger than the departure date of the check-in list, judging I;
H. judging whether the user is allowed to leave the house in advance, if the user type is the full-day house and the booking type is closed, prompting that the order does not support the advance leave of the house, please go to the foreground for consultation and handling (definite), clicking 'definite' and then closing a prompt box and spitting out a house card to return to the home page; if the used house type is the clock house or the early-time leaving house of the booking type is opened, judging K;
I. judging whether the time is overtime or not, and if the current time is more than the store leaving time and the no-adding time, judging J if the time is overtime; if not, judging K, namely the current time is less than the departure time plus the no-adding time length;
J. judging the house type, if the house type is a clock house, judging a clock house overtime check-out switch of system parameters, and if the house type is a full-day house, judging a full-day house overtime check-out switch of a booking type; if the order is closed, prompting that the order is overtime, asking the front desk to consult and transact (confirm), clicking 'confirm' and then closing a prompt box and spitting out a house card to return to the home page; if yes, judging K;
K. judging whether the person who lives in is a member or not, and if the person who lives in is a member, judging L; if not, judging M;
l, judging a member returning switch, and if the member returning switch is opened, judging M; if the member returns to the home, prompting that the member temporarily does not support the self-service machine to handle the return, asking the foreground to consult (confirm), clicking 'confirm' and then closing a prompting frame and spitting a home card to return to the home page;
m, judging whether balance of cash payment needs to be returned, if so, prompting that 'your order is cash payment, please transact refund in the front desk' [ confirm ], clicking 'confirm', closing a prompting box and spitting out a house card to return to a home page; if not, judging N;
n, judging whether a rental article is not returned, and if the rental article is not returned, judging O; if no unreturned article exists, judging P;
o. judging that the rental article is not returned to the room returning switch, if closing, prompting that 'you have the rental article not returned, please return to the foreground and then return to the room' [ confirm ], clicking 'confirm' and closing a prompting frame and spitting out a room card to return to the home page; if the manual checkout is delayed, judging P;
p, judging whether the house is a secret room or not, and if the house is the secret room, judging Q; if not, judging R;
judging a confidential house refund switch, if the confidential house refund switch is closed, prompting ' sorry, no order can be handled on the self-service machine for refund, please go to the foreground for consultation and handle ' [ OK ], clicking ' OK ', closing a prompting frame and spitting out a house card to return to the first page '; if the manual checkout is delayed, judging R;
r, judging whether the pre-authorization information of the check-in order is correct or not, wherein the payment code is a payment code set for payment, the card number is larger than 11 digits, the pre-authorization is 6 digits, and if the payment information is incorrect, judging S; if the payment information is correct, judging T;
s, judging a pre-authorization information incomplete room returning switch, if the pre-authorization information incomplete room returning switch is closed, prompting that your order payment information is incomplete, processing the order payment information to a foreground to be processed (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting a room card to return to a home page; if the manual checkout is delayed, T is judged;
t, judging whether residual house cards exist or not, if the residual house cards are larger than 0, judging a house card recovery mode and skipping to a 'residual house card recovery' interface; if the residual house cards are equal to 0, judging U;
u, judging whether the check-in order is stored in a secret room or not, or the pre-authorization information is incomplete or the rental goods are not returned, if so, reporting the check-in order, setting the state of the order as 'hanging account' to submit the check-in order and judging AE; if not, judging V;
v, judging a check-out mode of a booking type, and if the check-out mode is zero, taking the check-out mode of the system parameters and judging X; if the check-out mode of the booking type is no, judging W;
w, judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging X; if the checkout mode is foreground flat account, reporting the ward and setting the single data state as 'hanging account' to submit the incoming account and judge AE;
if the house returning mode is the direct house returning mode, the delayed manual settlement or the delayed automatic settlement mode, judging AA; if the check-in mode is the check-in check-out mode, Y is judged;
judging 'the ward-round state' of the admission list, if the ward-round state is equal to the no-ward-round state, reporting the ward-round and judging z; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, remembering to take your house card again later, and judging Y after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging AA;
z, judging whether the ward check is successful or not, if the ward check is failed, prompting a network fault, asking for a later retry or consulting to the foreground for (definite), clicking 'definite', closing a prompting frame, and spitting a house card to return to a home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging Y after 3 minutes;
AA, judging whether a mini-bar exists or not, and jumping to an interface of 'indoor article consumption details' if the mini-bar is started; if the mini bar is out of service', the AB is judged;
judging whether the payment is unified or not, and if so, judging AC; if not, jumping to a 'single bill payment' interface; if the AD is unknown, judging AD;
AC, judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging AD;
AD. judging special house-joining room-returning switch, if closed, prompting ' special house-joining order, temporary supporting self-service machine handling, consulting ' ok ' in foreground, clicking ' ok ', closing prompt box and telling house card to return to home page; if the manual checkout is delayed, submitting a check-in order and judging AE;
AE., judging whether the check-in list is successfully submitted, if so, jumping to the room returning prompt; if the submission fails, prompting that 'the submission of the returning information fails, whether to continue trying to submit' [ continue submitting ] and [ cancel handling ], and if clicking to continue submitting, continuing submitting the check-in list and judging AE; clicking to cancel the transaction prompts ' failure of returning house ' (definite) ', clicking to confirm that the last house card is delivered out and returning to the first page.
The working process of the card registering and writing module is as follows:
step 1, judging whether a check-in order is submitted to a hotel background management module before card making, if so, making a house card or printing a check-in receipt and judging to enter step 3; if not, submitting the check-in list and judging to enter the step 2;
step 2, calculating the number of breakfast, wherein if the number of breakfast is the room price code or the package price of the pre-order, the number of breakfast is equal to the room price code or the package price number of the pre-order; if the number of the breakfast copies is the maximum number of copies or the house price is taken, the number of people is determined, and the step 3 is entered;
step 3, if the number of the checked-in people is less than or equal to the maximum number of the copies or the package price number, the breakfast number is equal to the number of the checked-in people submitting check-in lists and the step 4 is judged; if the number of the checked-in people is larger than the maximum number of the copies or the number of the package price, submitting the check-in list to a hotel background management module when the number of the breakfast is equal to the maximum number of the copies or the number of the package price, and judging to enter the step 4;
step 4, judging whether the check-in order is submitted to the hotel background management module successfully, and if the check-in order is submitted successfully, judging to enter the step 3;
if the submission fails, prompting that whether to continue to attempt submission or not is determined; the user can choose to click on 'continue submission' and 'cancel transaction';
if the 'continue submitting' is clicked, continuing submitting the check-in form and judging to enter the step 2; if 'cancel transaction' is clicked, judging whether the member stored value card pays, if so, judging the next one; if not, executing pre-authorization withdrawal, setting the document state in the hotel background management module as 'draft', successfully executing a prompt that 'the order is withdrawn for you and the payment is withdrawn, re-transacting or consulting to the foreground', and clicking to determine to return to the home page; the execution fails, prompting that 'XX room payment revocation fails, please transact payment revocation in the foreground', clicking to determine and then closing the prompt box and returning to the home page;
step 5, judging the card making progress, and jumping to a 'successful check-in' interface if the card making is successful; if the card making fails, judging to enter the step 4;
step 6, if the card making fails, a popup window prompts (a hardware error); if you have successfully checked in, the card making fails; [ recalling cards ], [ foreground cards ]; if the card making failure times is larger than the limit value, prompting that the user successfully enters the house and asks the foreground to retrieve N house cards, wherein N is the number of the cards to be issued-the number of the issued cards in the step.
The working process of the continuous card reading and writing module is as follows:
step one, clicking a room-renewing window for popping up a room-card-inserting window, and after a guest inserts a room card, judging whether the room can be renewed or not and the room charge for the renewal by a hotel background management module;
step two, judging whether the card slot has the card for 1 time every 1S on the interface;
step three, if the card slot has no card and does not exceed 100S, staying on the page; if the interface exceeds 100S, jumping to the home page;
step four, the ejected house card is automatically recovered after 100S if the house card is not taken away in 100S;
step five, a card is arranged at the opening of the card slot, and the card sender sucks the house card and judges the house card as follows:
a. judging whether the inserted card is a hotel room card or not, if not, prompting that the card is an invalid card (a hardware error), please re-insert your room card, closing a prompting frame after 2 seconds, and staying at the interface; if the card is a hotel room card, judging b;
b. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' in the foreground (confirm '), clicking ' confirm ' and then closing a prompt box and spitting out the house card to return to the home page; if the reading is successful, judging c;
c. judging whether the check-in order is connected in a hotel background management module, if so, prompting that the order is a connected room order, temporarily not supporting the self-service machine to handle continuous room, asking a foreground to consult for [ OK ], clicking 'OK', closing a prompting frame, and spitting out a room card to return to a home page; if not, judging d;
d. judging the receipt state of the check-in receipt in the background of the hotel management module, if the receipt state is delayed, prompting that the room is returned, returning the house card to the foreground (confirmed), clicking the confirmed state, closing a prompting frame, and spitting out the house card to return to the home page; if the house is 'checked in' or 'continued house', judging e;
e. judging the house type of the order in a hotel background management module, if the order is a clock house, prompting that the clock house does not support a self-service machine for handling continuous houses temporarily, asking a foreground to consult (confirm), clicking 'confirm' and then closing a prompt box and telling out a house card to return to a home page; if the order is a full-day house, f is judged;
f. judging whether the checked-in person is a member or not in the hotel background management module, and if the checked-in person is a member, judging g; if not, judging h;
g. judging a member house-continuing switch, and if the member house-continuing switch is opened, judging h; if the member leaves the house, prompting that the member temporarily does not support the self-service machine to handle the house, asking the front desk to consult (confirm), clicking 'confirm' and then closing a prompting frame and telling out a house card to return to the home page;
h. judging whether the entering and leaving dates of the house card are consistent with the entering and holding list in the hotel background management module, and if so, judging i; if not, updating the departure date and judging i;
i. judging whether the rewriting is successful or not, if so, prompting that the house card is updated successfully, your room XXX continues to XXXXX.XX.XX, and whether the house continues to be continued? If the points continue, the point k is judged, if the points exit, the prompt box is closed, and the page returns to the first page; if the updating fails, j is judged;
j. judging that the rewriting of the house card fails, and prompting a popup window (a hardware error) if the house card is not updated; the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; clicking 'rewrite the card' to continuously update the house card; clicking 'foreground card writing' to prompt 'you have succeeded in room renewal, please go to foreground to update the remaining N room cards';
k. judging a 'terminal continuous stay' switch of a reservation type in a hotel background management module, and if the switch is on, judging to enter a step I; if the order type is off or the order type is not matched in the background, prompting that the order type of your order temporarily does not support self-help machine handling, asking the front desk to consult the 'confirm', clicking the 'confirm' and then closing a prompt box and spitting out a house card to return to the home page;
judging whether a room leaving date is reserved in a hotel background management module, if not, jumping to a 'selecting house-continuing date' interface and judging a possible date; if the room is reserved, prompting that the room is reserved, asking the foreground to consult and transact the 'definite', clicking 'definite', closing the prompting box, and spitting out the room card to return to the home page.
The house card renewal and reading module further comprises a house card renewal unit, after house payment succeeds, house card data are renewed in the house card renewal unit, and the working process of the house card renewal unit is as follows:
if the rewriting of the house card fails, the house card is not updated, and a popup window prompts (a hardware error); the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; if 'rewrite card' is clicked, the house card is continuously updated; if 'foreground card writing' is clicked, prompting that 'you have succeeded in room renewal, please go to the foreground to update the remaining N room cards';
if the house card is successfully rewritten, only one house card is used for prompting information; and the plurality of house cards are the prompt messages of the plurality of house cards.
The judgment process of the hotel backstage management module for the house-joining payment is as follows:
a. judging the pre-authorized home house number of the connected house, and if the pre-authorized home house numbers belong to the same house number, performing unified payment; if the pre-authorization records of the same number are not recorded, judging b;
b. judging the pre-authorization quantity of each room, and if the pre-authorization quantity is not equal to the number of the rooms, judging that the number is unknown; if the pre-authorization quantity is equal to the room quantity, judging c;
c. judging whether all rooms of the connected house have pre-authorization information, and if so, determining that the payment is single; if not, it is unknown.
The judgment process of the hotel background management module for adding the house charge is as follows:
a. judging whether house charge needs to be added or not, and if the house returning time is longer than the store leaving time and longer than the charging-free time, directly jumping to a bill interface without adding the house charge; if the 'check-out time' > 'the store leaving time' + 'the time-free duration', judging b;
b. judging the house type, if the house type is a full day house, judging c; if the clock house is the clock house, multiplying the clock overtime cost by the number of overtime hours, wherein the number of overtime hours is 1 hour when the overtime cost is less than 1 hour, and then judging e;
c. judging an overtime room returning and receiving mode, and if the overtime room returning and receiving mode is 'a wine taking pipe system', writing a bill according to the cost returned by the interface; if 'parameter configuration is taken', judging d;
d. judging the refuge time, if the refuge time is less than the total refuge time, multiplying the total refuge cost by the overtime hour number by the hour price, wherein the total time less than 1 hour is calculated according to 1 hour, and then judging e; if the returning time > is the time of additionally receiving the whole day house, writing a bill according to the whole day house cost;
e. judging that the charging cost can not exceed the total daily house cost, and writing a bill according to the overtime cost if the overtime cost is less than the total daily house cost; if the overtime cost > is the total daily house cost, writing a bill according to the total daily house cost; and (3) early-time refuge and charging: if the leaving date is the check-in date, the whole day house fee of the check-in day is collected.
The room card recovering module for returning a room further comprises a residual room card recovering unit, the residual room card recovering unit is used for recovering the room card, the room card is recovered and then information is submitted to a hotel background management module, and the working process of the residual room card recovering unit comprises the following steps:
1. if the residual house cards are greater than 0, staying in the interface to continue recovering the house cards; if the house card is successfully read and is the house card of the check-in order, the house card is recovered, and the number of the remaining house cards is-1; otherwise, if the inserted house card is not in the room, prompting that the house card is not in the room and the correct house card is inserted, closing the prompt box after 2 seconds, spitting out the house card to stay on the current page, and keeping the number of the remaining house cards unchanged; if the residual house cards are equal to 0, judging 2;
2. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order and setting the state of the order as 'hanging account' to submit the check-in order; if not, judging 3;
3. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of system parameters and judging 5; if the check-out mode of the booking type is not equal to none, judging 4;
4. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 5; if the checkout mode is foreground flat account, the ward is reported and the state of the single data is set as 'hanging account' and the check-in order is submitted;
5. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 8; if the check-in mode is the check-in mode, judging 6;
6. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 7; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 6 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 8;
7. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 6 after 3 minutes;
8. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 9;
9. judging whether unified payment is carried out or not, if so, judging 10; if not, jumping to a 'single bill payment' interface; if unknown, judging 11;
10. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 11;
11. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, the ward is reported and the state of the single data is set as 'hanging account' and the check-in list is submitted;
12. if the interface stays on the page for 100 seconds, the interface jumps to the first page and judges whether a card is in a card slot or not, and the card needs to be ejected.
The work process of the refuge room card loss management module is as follows:
1. the number of the remaining house cards is the total number of issued cards-the number of the returned cards-the number of lost house cards;
2. if the number of the remaining house cards is greater than 0, inserting a compensation record into the bill and jumping to a 'recycling remaining house cards' interface; if the number of the remaining house cards is equal to 0, inserting a compensation record into the bill and judging 3;
3. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order, setting the check-in order state as 'hanging account' to submit the check-in order and jumping to 'check-out prompt'; if not, judging 4;
4. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of the system parameters and judging 6; if the reserved type of the room returning mode < > does not exist, 5 is judged;
5. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 6; if the checkout mode is foreground flat account, the ward is reported, the state of the single data is set as 'hanging account' and the check-in order is submitted, and the 'refund prompt' is skipped;
6. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 9; if the check-in mode is the check-in check-out mode, judging 7;
7. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 8; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round when the ward round state is in the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 7 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 9;
8. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 7 after 3 minutes;
9. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 10;
10. judging whether unified payment is carried out or not, and if so, judging 11; if not, jumping to a 'single bill payment' interface; if not, judging 12;
11. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 12;
12. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, submitting the check-in list and jumping to a room returning prompt.
The hotel background management module comprises a residual house card list unit, and the residual house card list unit is used for hotel foreground personnel to inquire the room information of unrecycled house cards;
the query conditions include:
room number: inquiring the house number in the living state;
date of departure from store: an off-store date interval;
the query result comprises:
number of check-in sheet: the self-help machine generates a single number when entering the residence;
room number: house number in live state;
time from store: pre-departure time of rooms in the check-in list;
total house card number: the total number of the room cards issued in the room is the number of self-service machine room cards plus the number of foreground cards issued;
number of remaining house cards: the number of house cards in the room is not recovered;
and (3) recovering the card number: the room card number is recovered;
the house card recovery time is as follows: the recovery time of the recovery house card.
The invention has the beneficial effects that:
1. the house card management system of this application is satisfying under convenient to use's the prerequisite, has improved house card management system's security and reliability, is favorable to promoting the intelligent management in hotel, reduces the potential safety hazard that hotel management exists, has better security performance, satisfies the in-service use requirement.
2. The self-service terminal of the hotel effectively utilizes information and network resources, is novel in service form, can be directly operated on the self-service terminal of the hotel in a modularized operation mode, is efficient, quick and safe in operation process, and can reduce the operation cost of the hotel.
Detailed Description
The following further illustrates preferred embodiments of the invention:
description of various symbols in this application: the term "not equal to" - "," minus "plus" > "minus" not equal to "< >", "less than or equal to" > "," greater than or equal to ">", "and" [ jjj "operating buttons.
A house card management system comprises a hotel background management module, wherein the hotel background management module is correspondingly connected with a check-in card writing module, a continuous check-in card reading and writing module, a check-out room card recovery module and a check-out room card loss management module through a network;
the check-in card writing module is used for checking in and card making of the guest, the continuous card reading and writing module is used for reading and writing the card of the guest, the check-out room recovery card module is used for checking out the check-in card of the guest, and the check-out room card loss management module is used for managing the lost check-in card of the guest;
the working process of the room card returning and recovering module is as follows:
1. clicking to withdraw, popping up a room card inserting window, and inserting a guest into a room card to judge whether the room can be withdrawn;
2. judging whether the card slot has a card or not for 1 time every 1S on the interface;
3. the card slot has no card, and if the card slot does not exceed 100S, the card slot stays on the page; jumping to the home page in the interface exceeding 100S;
4. the card slot is provided with a card, and after the card stays on the page for 100S, the user jumps to the home page and spits out the house card;
5. the card slot opening has the card, and the card sender inhales the room card and carries out as follows to the room card and judges:
A. judging whether the inserted card is a house card of a hotel, if not, prompting that the card is an invalid card (a hardware error), please re-insert your house card, closing a prompting frame after 2 seconds, and spitting out the house card and staying on a current page; if the card is a hotel room card, judging B;
B. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' definite ' in the foreground, clicking ' definite ', closing a prompting frame, and spitting out the house card to return to the home page; if the reading is successful, judging C;
C. judging the receipt state of the check-in list in the hotel background management module, if the check-in list is delayed, prompting that the check-in list is returned, please returning the house card to the foreground (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting out the house card to return to the home page; if the house is 'in' or 'house continuation', judging D;
D. judging a 'terminal room returning' switch of a booking type in a hotel background management module, and if the switch is on, judging F; if the order is closed or the booking type is not matched in the hotel background management module, prompting that 'your order temporarily does not support self-service machine handling, please consult in the foreground' [ affirmation ], clicking 'affirmation' and then closing a prompt box and spitting out a house card to return to the home page;
E. judging a public security interface manufacturer, and judging G if the public security interface manufacturer is universal; if not, judging F;
F. judging whether the number of the checked-in people has the certificate photo, and if the number of the checked-in people has the certificate photo, judging G; if one or more guests do not have the certificate photo, prompting that ' your order temporarily does not support self-service machine handling, please consult in the foreground, ' OK ', clicking ' OK ', closing a prompting frame and spitting out a house card to return to the home page;
G. judging the departure date, and if the system returns to the house in advance and the current date of the system is less than the departure date of the check-in list, judging H; if the current date of the system is the departure date of the check-in list after the house is returned on the same day, judging I; if the system is overtime returned, and the current date of the system is larger than the departure date of the check-in list, judging I;
H. judging whether the user is allowed to leave the house in advance, if the user type is the full-day house and the booking type is closed, prompting that the order does not support the advance leave of the house, please go to the foreground for consultation and handling (definite), clicking 'definite' and then closing a prompt box and spitting out a house card to return to the home page; if the used house type is the clock house or the early-time leaving house of the booking type is opened, judging K;
I. judging whether the time is overtime or not, and if the current time is more than the store leaving time and the no-adding time, judging J if the time is overtime; if not, judging K, namely the current time is less than the departure time plus the no-adding time length;
J. judging the house type, if the house type is a clock house, judging a clock house overtime check-out switch of system parameters, and if the house type is a full-day house, judging a full-day house overtime check-out switch of a booking type; if the order is closed, prompting that the order is overtime, asking the front desk to consult and transact (confirm), clicking 'confirm' and then closing a prompt box and spitting out a house card to return to the home page; if yes, judging K;
K. judging whether the person who lives in is a member or not, and if the person who lives in is a member, judging L; if not, judging M;
l, judging a member returning switch, and if the member returning switch is opened, judging M; if the member returns to the home, prompting that the member temporarily does not support the self-service machine to handle the return, asking the foreground to consult (confirm), clicking 'confirm' and then closing a prompting frame and spitting a home card to return to the home page;
m, judging whether balance of cash payment needs to be returned, if so, prompting that 'your order is cash payment, please transact refund in the front desk' [ confirm ], clicking 'confirm', closing a prompting box and spitting out a house card to return to a home page; if not, judging N;
n, judging whether a rental article is not returned, and if the rental article is not returned, judging O; if no unreturned article exists, judging P;
o. judging that the rental article is not returned to the room returning switch, if closing, prompting that 'you have the rental article not returned, please return to the foreground and then return to the room' [ confirm ], clicking 'confirm' and closing a prompting frame and spitting out a room card to return to the home page; if the manual checkout is delayed, judging P;
p, judging whether the house is a secret room or not, and if the house is the secret room, judging Q; if not, judging R;
judging a confidential house refund switch, if the confidential house refund switch is closed, prompting ' sorry, no order can be handled on the self-service machine for refund, please go to the foreground for consultation and handle ' [ OK ], clicking ' OK ', closing a prompting frame and spitting out a house card to return to the first page '; if the manual checkout is delayed, judging R;
r, judging whether the pre-authorization information of the check-in order is correct or not, wherein the payment code is a payment code set for payment, the card number is larger than 11 digits, the pre-authorization is 6 digits, and if the payment information is incorrect, judging S; if the payment information is correct, judging T;
s, judging a pre-authorization information incomplete room returning switch, if the pre-authorization information incomplete room returning switch is closed, prompting that your order payment information is incomplete, processing the order payment information to a foreground to be processed (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting a room card to return to a home page; if the manual checkout is delayed, T is judged;
t, judging whether residual house cards exist or not, if the residual house cards are larger than 0, judging a house card recovery mode and skipping to a 'residual house card recovery' interface; if the residual house cards are equal to 0, judging U;
u, judging whether the check-in order is stored in a secret room or not, or the pre-authorization information is incomplete or the rental goods are not returned, if so, reporting the check-in order, setting the state of the order as 'hanging account' to submit the check-in order and judging AE; if not, judging V;
v, judging a check-out mode of a booking type, and if the check-out mode is zero, taking the check-out mode of the system parameters and judging X; if the check-out mode of the booking type is no, judging W;
w, judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging X; if the checkout mode is foreground flat account, reporting the ward and setting the single data state as 'hanging account' to submit the incoming account and judge AE;
if the house returning mode is the direct house returning mode, the delayed manual settlement or the delayed automatic settlement mode, judging AA; if the check-in mode is the check-in check-out mode, Y is judged;
judging 'the ward-round state' of the admission list, if the ward-round state is equal to the no-ward-round state, reporting the ward-round and judging z; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, remembering to take your house card again later, and judging Y after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging AA;
z, judging whether the ward check is successful or not, if the ward check is failed, prompting a network fault, asking for a later retry or consulting to the foreground for (definite), clicking 'definite', closing a prompting frame, and spitting a house card to return to a home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging Y after 3 minutes;
AA, judging whether a mini-bar exists or not, and jumping to an interface of 'indoor article consumption details' if the mini-bar is started; if the mini bar is out of service', the AB is judged;
judging whether the payment is unified or not, and if so, judging AC; if not, jumping to a 'single bill payment' interface; if the AD is unknown, judging AD;
AC, judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging AD;
AD. judging special house-joining room-returning switch, if closed, prompting ' special house-joining order, temporary supporting self-service machine handling, consulting ' ok ' in foreground, clicking ' ok ', closing prompt box and telling house card to return to home page; if the manual checkout is delayed, submitting a check-in order and judging AE;
AE., judging whether the check-in list is successfully submitted, if so, jumping to the room returning prompt; if the submission fails, prompting that 'the submission of the returning information fails, whether to continue trying to submit' [ continue submitting ] and [ cancel handling ], and if clicking to continue submitting, continuing submitting the check-in list and judging AE; clicking to cancel the transaction prompts ' failure of returning house ' (definite) ', clicking to confirm that the last house card is delivered out and returning to the first page.
The working process of the card registering and writing module is as follows:
step 1, judging whether a check-in order is submitted to a hotel background management module before card making, if so, making a house card or printing a check-in receipt and judging to enter step 3; if not, submitting the check-in list and judging to enter the step 2;
step 2, calculating the number of breakfast, wherein if the number of breakfast is the room price code or the package price of the pre-order, the number of breakfast is equal to the room price code or the package price number of the pre-order; if the number of the breakfast copies is the maximum number of copies or the house price is taken, the number of people is determined, and the step 3 is entered;
step 3, if the number of the checked-in people is less than or equal to the maximum number of the copies or the package price number, the breakfast number is equal to the number of the checked-in people submitting check-in lists and the step 4 is judged; if the number of the checked-in people is larger than the maximum number of the copies or the number of the package price, submitting the check-in list to a hotel background management module when the number of the breakfast is equal to the maximum number of the copies or the number of the package price, and judging to enter the step 4;
step 4, judging whether the check-in order is submitted to the hotel background management module successfully, and if the check-in order is submitted successfully, judging to enter the step 3;
if the submission fails, prompting that whether to continue to attempt submission or not is determined; the user can choose to click on 'continue submission' and 'cancel transaction';
if the 'continue submitting' is clicked, continuing submitting the check-in form and judging to enter the step 2; if 'cancel transaction' is clicked, judging whether the member stored value card pays, if so, judging the next one; if not, executing pre-authorization withdrawal, setting the document state in the hotel background management module as 'draft', successfully executing a prompt that 'the order is withdrawn for you and the payment is withdrawn, re-transacting or consulting to the foreground', and clicking to determine to return to the home page; the execution fails, prompting that 'XX room payment revocation fails, please transact payment revocation in the foreground', clicking to determine and then closing the prompt box and returning to the home page;
step 5, judging the card making progress, and jumping to a 'successful check-in' interface if the card making is successful; if the card making fails, judging to enter the step 4;
step 6, if the card making fails, a popup window prompts (a hardware error); if you have successfully checked in, the card making fails; [ recalling cards ], [ foreground cards ]; if the card making failure times is larger than the limit value, prompting that the user successfully enters the house and asks the foreground to retrieve N house cards, wherein N is the number of the cards to be issued-the number of the issued cards in the step.
The end time of the house card is the departure time of the check-in list plus the added time minutes of the hotel parameter configuration.
The working process of the continuous card reading and writing module is as follows:
step one, clicking a room-renewing window for popping up a room-card-inserting window, and after a guest inserts a room card, judging whether the room can be renewed or not and the room charge for the renewal by a hotel background management module;
step two, judging whether the card slot has the card for 1 time every 1S on the interface;
step three, if the card slot has no card and does not exceed 100S, staying on the page; if the interface exceeds 100S, jumping to the home page;
step four, the ejected house card is automatically recovered after 100S if the house card is not taken away in 100S;
step five, a card is arranged at the opening of the card slot, and the card sender sucks the house card and judges the house card as follows:
a. judging whether the inserted card is a hotel room card or not, if not, prompting that the card is an invalid card (a hardware error), please re-insert your room card, closing a prompting frame after 2 seconds, and staying at the interface; if the card is a hotel room card, judging b;
b. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' in the foreground (confirm '), clicking ' confirm ' and then closing a prompt box and spitting out the house card to return to the home page; if the reading is successful, judging c;
c. judging whether the check-in order is connected in a hotel background management module, if so, prompting that the order is a connected room order, temporarily not supporting the self-service machine to handle continuous room, asking a foreground to consult for [ OK ], clicking 'OK', closing a prompting frame, and spitting out a room card to return to a home page; if not, judging d;
d. judging the receipt state of the check-in receipt in the background of the hotel management module, if the receipt state is delayed, prompting that the room is returned, returning the house card to the foreground (confirmed), clicking the confirmed state, closing a prompting frame, and spitting out the house card to return to the home page; if the house is 'checked in' or 'continued house', judging e;
e. judging the house type of the order in a hotel background management module, if the order is a clock house, prompting that the clock house does not support a self-service machine for handling continuous houses temporarily, asking a foreground to consult (confirm), clicking 'confirm' and then closing a prompt box and telling out a house card to return to a home page; if the order is a full-day house, f is judged;
f. judging whether the checked-in person is a member or not in the hotel background management module, and if the checked-in person is a member, judging g; if not, judging h;
g. judging a member house-continuing switch, and if the member house-continuing switch is opened, judging h; if the member leaves the house, prompting that the member temporarily does not support the self-service machine to handle the house, asking the front desk to consult (confirm), clicking 'confirm' and then closing a prompting frame and telling out a house card to return to the home page;
h. judging whether the entering and leaving dates of the house card are consistent with the entering and holding list in the hotel background management module, and if so, judging i; if not, updating the departure date and judging i;
i. judging whether the rewriting is successful or not, if so, prompting that the house card is updated successfully, your room XXX continues to XXXXX.XX.XX, and whether the house continues to be continued? If the points continue, the point k is judged, if the points exit, the prompt box is closed, and the page returns to the first page; if the updating fails, j is judged;
j. judging that the rewriting of the house card fails, and prompting a popup window (a hardware error) if the house card is not updated; the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; clicking 'rewrite the card' to continuously update the house card; clicking 'foreground card writing' to prompt 'you have succeeded in room renewal, please go to foreground to update the remaining N room cards';
k. judging a 'terminal continuous stay' switch of a reservation type in a hotel background management module, and if the switch is on, judging to enter a step I; if the order type is off or the order type is not matched in the background, prompting that the order type of your order temporarily does not support self-help machine handling, asking the front desk to consult the 'confirm', clicking the 'confirm' and then closing a prompt box and spitting out a house card to return to the home page;
judging whether a room leaving date is reserved in a hotel background management module, if not, jumping to a 'selecting house-continuing date' interface and judging a possible date; if the room is reserved, prompting that the room is reserved, asking the foreground to consult and transact the 'definite', clicking 'definite', closing the prompting box, and spitting out the room card to return to the home page.
The card replying and reading and writing module further comprises a member replying unit, and the working process of the member replying unit is as follows:
a. judging whether the person who lives in is a member or not, and if the person who lives in is a member, judging b; if not, according to the product flow;
b. judging a member house-continuing switch, and if the member house-continuing switch is opened, judging c; if the member leaves the house, prompting that the member temporarily does not support the self-service machine to handle the house, asking the front desk to consult (confirm), clicking 'confirm' and then closing a prompting frame and telling out a house card to return to the home page;
c. judging whether the entering and leaving dates of the house card are consistent with the entering and holding list or not, and if so, judging d; if the current house card is inconsistent with the current house card, updating the departure date, popping up the 'update house card success', jumping to the 'selection house continuation date' if the point continues, quitting, closing the prompt box, and returning to the home page.
d. Judging whether the check-in ticket has a 'reservation ticket number', if the reservation ticket number is not empty, judging e; if the reservation number is empty, f is judged;
e. judging a 'terminal continuous on' switch of a preset type, and if the switch is on, judging f; if the order type is off or the order type is not matched in the background, prompting that the order type of your order temporarily does not support self-help machine handling, asking the front desk to consult the 'confirm', clicking the 'confirm' and then closing a prompt box and spitting out a house card to return to the home page;
f. judging whether the room leaving date is reserved, if not, taking the house price code of the member level and jumping to a 'selection house-continuing date' interface and judging the available date; if the room is reserved, prompting that the room is reserved, asking the foreground to consult and transact the 'definite', clicking 'definite', closing the prompting box, and spitting out the room card to return to the home page.
In this embodiment, when the house type returns a plurality of house price codes during house renewal, the first house price code returned by the interface is taken for house renewal.
The continuous card reading and writing module can be further arranged as follows: subtracting the finish time minutes of the entrance card configured by hotel parameters from the acquired exit time of the house card; when the card is successfully written in the house, the leaving time of the house card is the leaving time of the check-in list plus the door end time-adding minutes.
The house card renewal and reading module further comprises a house card renewal unit, after house payment succeeds, house card data are renewed in the house card renewal unit, and the working process of the house card renewal unit is as follows:
if the rewriting of the house card fails, the house card is not updated, and a popup window prompts (a hardware error); the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; if 'rewrite card' is clicked, the house card is continuously updated; if 'foreground card writing' is clicked, prompting that 'you have succeeded in room renewal, please go to the foreground to update the remaining N room cards';
if the house card is successfully rewritten, only one house card is used for prompting information; and the plurality of house cards are the prompt messages of the plurality of house cards.
The judgment process of the hotel backstage management module for the house-joining payment is as follows:
a. judging the pre-authorized home house number of the connected house, and if the pre-authorized home house numbers belong to the same house number, performing unified payment; if the pre-authorization records of the same number are not recorded, judging b;
b. judging the pre-authorization quantity of each room, and if the pre-authorization quantity is not equal to the number of the rooms, judging that the number is unknown; if the pre-authorization quantity is equal to the room quantity, judging c;
c. judging whether all rooms of the connected house have pre-authorization information, and if so, determining that the payment is single; if not, it is unknown.
The judgment process of the hotel background management module for adding the house charge is as follows:
a. judging whether house charge needs to be added or not, and if the house returning time is longer than the store leaving time and longer than the charging-free time, directly jumping to a bill interface without adding the house charge; if the 'check-out time' > 'the store leaving time' + 'the time-free duration', judging b;
b. judging the house type, if the house type is a full day house, judging c; if the clock house is the clock house, multiplying the clock overtime cost by the number of overtime hours, wherein the number of overtime hours is 1 hour when the overtime cost is less than 1 hour, and then judging e;
c. judging an overtime room returning and receiving mode, and if the overtime room returning and receiving mode is 'a wine taking pipe system', writing a bill according to the cost returned by the interface; if 'parameter configuration is taken', judging d;
d. judging the refuge time, if the refuge time is less than the total refuge time, multiplying the total refuge cost by the overtime hour number by the hour price, wherein the total time less than 1 hour is calculated according to 1 hour, and then judging e; if the returning time > is the time of additionally receiving the whole day house, writing a bill according to the whole day house cost;
e. judging that the charging cost can not exceed the total daily house cost, and writing a bill according to the overtime cost if the overtime cost is less than the total daily house cost; if the overtime cost > is the total daily house cost, writing a bill according to the total daily house cost; and (3) early-time refuge and charging: if the leaving date is the check-in date, the whole day house fee of the check-in day is collected.
The room card recovering module for returning a room further comprises a residual room card recovering unit, the residual room card recovering unit is used for recovering the room card, the room card is recovered and then information is submitted to a hotel background management module, and the working process of the residual room card recovering unit comprises the following steps:
1. if the residual house cards are greater than 0, staying in the interface to continue recovering the house cards; if the house card is successfully read and is the house card of the check-in order, the house card is recovered, and the number of the remaining house cards is-1; otherwise, if the inserted house card is not in the room, prompting that the house card is not in the room and the correct house card is inserted, closing the prompt box after 2 seconds, spitting out the house card to stay on the current page, and keeping the number of the remaining house cards unchanged; if the residual house cards are equal to 0, judging 2;
2. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order and setting the state of the order as 'hanging account' to submit the check-in order; if not, judging 3;
3. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of system parameters and judging 5; if the check-out mode of the booking type is not equal to none, judging 4;
4. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 5; if the checkout mode is foreground flat account, the ward is reported and the state of the single data is set as 'hanging account' and the check-in order is submitted;
5. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 8; if the check-in mode is the check-in mode, judging 6;
6. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 7; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 6 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 8;
7. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 6 after 3 minutes;
8. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 9;
9. judging whether unified payment is carried out or not, if so, judging 10; if not, jumping to a 'single bill payment' interface; if unknown, judging 11;
10. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 11;
11. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, the ward is reported and the state of the single data is set as 'hanging account' and the check-in list is submitted;
12. if the interface stays on the page for 100 seconds, the interface jumps to the first page and judges whether a card is in a card slot or not, and the card needs to be ejected.
The work process of the refuge room card loss management module is as follows:
1. the number of the remaining house cards is the total number of issued cards-the number of the returned cards-the number of lost house cards;
2. if the number of the remaining house cards is greater than 0, inserting a compensation record into the bill and jumping to a 'recycling remaining house cards' interface; if the number of the remaining house cards is equal to 0, inserting a compensation record into the bill and judging 3;
3. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order, setting the check-in order state as 'hanging account' to submit the check-in order and jumping to 'check-out prompt'; if not, judging 4;
4. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of the system parameters and judging 6; if the reserved type of the room returning mode < > does not exist, 5 is judged;
5. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 6; if the checkout mode is foreground flat account, the ward is reported, the state of the single data is set as 'hanging account' and the check-in order is submitted, and the 'refund prompt' is skipped;
6. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 9; if the check-in mode is the check-in check-out mode, judging 7;
7. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 8; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round when the ward round state is in the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 7 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 9;
8. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 7 after 3 minutes;
9. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 10;
10. judging whether unified payment is carried out or not, and if so, judging 11; if not, jumping to a 'single bill payment' interface; if not, judging 12;
11. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 12;
12. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, submitting the check-in list and jumping to a room returning prompt.
The hotel background management module comprises a residual house card list unit, and the residual house card list unit is used for hotel foreground personnel to inquire the room information of unrecycled house cards;
the query conditions include:
room number: inquiring the house number in the living state;
date of departure from store: an off-store date interval;
the query result comprises:
number of check-in sheet: the self-help machine generates a single number when entering the residence;
room number: house number in live state;
time from store: pre-departure time of rooms in the check-in list;
total house card number: the total number of the room cards issued in the room is the number of self-service machine room cards plus the number of foreground cards issued;
number of remaining house cards: the number of house cards in the room is not recovered;
and (3) recovering the card number: the room card number is recovered;
the house card recovery time is as follows: the recovery time of the recovery house card.
Although the invention has been described and illustrated in some detail, it should be understood that various modifications may be made to the described embodiments or equivalents may be substituted, as will be apparent to those skilled in the art, without departing from the spirit of the invention.
Claims (9)
1. A house card management system is characterized in that: the system comprises a hotel background management module, wherein the hotel background management module is correspondingly connected with a check-in card writing module, a continuous check-in card reading and writing module, a check-out room card recovering module and a check-out room card loss management module through a network;
the check-in card writing module is used for checking in and card making of the guest, the continuous card reading and writing module is used for reading and writing the card of the guest, the check-out room recovery card module is used for checking out the check-in card of the guest, and the check-out room card loss management module is used for managing the lost check-in card of the guest;
the working process of the room card returning and recovering module is as follows:
1. clicking to withdraw, popping up a room card inserting window, and inserting a guest into a room card to judge whether the room can be withdrawn;
2. judging whether the card slot has a card or not for 1 time every 1S on the interface;
3. the card slot has no card, and if the card slot does not exceed 100S, the card slot stays on the page; jumping to the home page in the interface exceeding 100S;
4. the card slot is provided with a card, and after the card stays on the page for 100S, the user jumps to the home page and spits out the house card;
5. the card slot opening has the card, and the card sender inhales the room card and carries out as follows to the room card and judges:
A. judging whether the inserted card is a house card of a hotel, if not, prompting that the card is an invalid card (a hardware error), please re-insert your house card, closing a prompting frame after 2 seconds, and spitting out the house card and staying on a current page; if the card is a hotel room card, judging B;
B. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' definite ' in the foreground, clicking ' definite ', closing a prompting frame, and spitting out the house card to return to the home page; if the reading is successful, judging C;
C. judging the receipt state of the check-in list in the hotel background management module, if the check-in list is delayed, prompting that the check-in list is returned, please returning the house card to the foreground (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting out the house card to return to the home page; if the house is 'in' or 'house continuation', judging D;
D. judging a 'terminal room returning' switch of a booking type in a hotel background management module, and if the switch is on, judging F; if the order is closed or the booking type is not matched in the hotel background management module, prompting that 'your order temporarily does not support self-service machine handling, please consult in the foreground' [ affirmation ], clicking 'affirmation' and then closing a prompt box and spitting out a house card to return to the home page;
E. judging a public security interface manufacturer, and judging G if the public security interface manufacturer is universal; if not, judging F;
F. judging whether the number of the checked-in people has the certificate photo, and if the number of the checked-in people has the certificate photo, judging G; if one or more guests do not have the certificate photo, prompting that ' your order temporarily does not support self-service machine handling, please consult in the foreground, ' OK ', clicking ' OK ', closing a prompting frame and spitting out a house card to return to the home page;
G. judging the departure date, and if the system returns to the house in advance and the current date of the system is less than the departure date of the check-in list, judging H; if the current date of the system is the departure date of the check-in list after the house is returned on the same day, judging I; if the system is overtime returned, and the current date of the system is larger than the departure date of the check-in list, judging I;
H. judging whether the user is allowed to leave the house in advance, if the user type is the full-day house and the booking type is closed, prompting that the order does not support the advance leave of the house, please go to the foreground for consultation and handling (definite), clicking 'definite' and then closing a prompt box and spitting out a house card to return to the home page; if the used house type is the clock house or the early-time leaving house of the booking type is opened, judging K;
I. judging whether the time is overtime or not, and if the current time is more than the store leaving time and the no-adding time, judging J if the time is overtime; if not, judging K, namely the current time is less than the departure time plus the no-adding time length;
J. judging the house type, if the house type is a clock house, judging a clock house overtime check-out switch of system parameters, and if the house type is a full-day house, judging a full-day house overtime check-out switch of a booking type; if the order is closed, prompting that the order is overtime, asking the front desk to consult and transact (confirm), clicking 'confirm' and then closing a prompt box and spitting out a house card to return to the home page; if yes, judging K;
K. judging whether the person who lives in is a member or not, and if the person who lives in is a member, judging L; if not, judging M;
l, judging a member returning switch, and if the member returning switch is opened, judging M; if the member returns to the home, prompting that the member temporarily does not support the self-service machine to handle the return, asking the foreground to consult (confirm), clicking 'confirm' and then closing a prompting frame and spitting a home card to return to the home page;
m, judging whether balance of cash payment needs to be returned, if so, prompting that 'your order is cash payment, please transact refund in the front desk' [ confirm ], clicking 'confirm', closing a prompting box and spitting out a house card to return to a home page; if not, judging N;
n, judging whether a rental article is not returned, and if the rental article is not returned, judging O; if no unreturned article exists, judging P;
o. judging that the rental article is not returned to the room returning switch, if closing, prompting that 'you have the rental article not returned, please return to the foreground and then return to the room' [ confirm ], clicking 'confirm' and closing a prompting frame and spitting out a room card to return to the home page; if the manual checkout is delayed, judging P;
p, judging whether the house is a secret room or not, and if the house is the secret room, judging Q; if not, judging R;
judging a confidential house refund switch, if the confidential house refund switch is closed, prompting ' sorry, no order can be handled on the self-service machine for refund, please go to the foreground for consultation and handle ' [ OK ], clicking ' OK ', closing a prompting frame and spitting out a house card to return to the first page '; if the manual checkout is delayed, judging R;
r, judging whether the pre-authorization information of the check-in order is correct or not, wherein the payment code is a payment code set for payment, the card number is larger than 11 digits, the pre-authorization is 6 digits, and if the payment information is incorrect, judging S; if the payment information is correct, judging T;
s, judging a pre-authorization information incomplete room returning switch, if the pre-authorization information incomplete room returning switch is closed, prompting that your order payment information is incomplete, processing the order payment information to a foreground to be processed (confirmed), clicking 'confirmed' and then closing a prompting frame and spitting a room card to return to a home page; if the manual checkout is delayed, T is judged;
t, judging whether residual house cards exist or not, if the residual house cards are larger than 0, judging a house card recovery mode and skipping to a 'residual house card recovery' interface; if the residual house cards are equal to 0, judging U;
u, judging whether the check-in order is stored in a secret room or not, or the pre-authorization information is incomplete or the rental goods are not returned, if so, reporting the check-in order, setting the state of the order as 'hanging account' to submit the check-in order and judging AE; if not, judging V;
v, judging a check-out mode of a booking type, and if the check-out mode is zero, taking the check-out mode of the system parameters and judging X; if the check-out mode of the booking type is no, judging W;
w, judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging X; if the checkout mode is foreground flat account, reporting the ward and setting the single data state as 'hanging account' to submit the incoming account and judge AE;
if the house returning mode is the direct house returning mode, the delayed manual settlement or the delayed automatic settlement mode, judging AA; if the check-in mode is the check-in check-out mode, Y is judged;
judging 'the ward-round state' of the admission list, if the ward-round state is equal to the no-ward-round state, reporting the ward-round and judging z; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, remembering to take your house card again later, and judging Y after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging AA;
z, judging whether the ward check is successful or not, if the ward check is failed, prompting a network fault, asking for a later retry or consulting to the foreground for (definite), clicking 'definite', closing a prompting frame, and spitting a house card to return to a home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging Y after 3 minutes;
AA, judging whether a mini-bar exists or not, and jumping to an interface of 'indoor article consumption details' if the mini-bar is started; if the mini bar is out of service', the AB is judged;
judging whether the payment is unified or not, and if so, judging AC; if not, jumping to a 'single bill payment' interface; if the AD is unknown, judging AD;
AC, judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging AD;
AD. judging special house-joining room-returning switch, if closed, prompting ' special house-joining order, temporary supporting self-service machine handling, consulting ' ok ' in foreground, clicking ' ok ', closing prompt box and telling house card to return to home page; if the manual checkout is delayed, submitting a check-in order and judging AE;
AE., judging whether the check-in list is successfully submitted, if so, jumping to the room returning prompt; if the submission fails, prompting that 'the submission of the returning information fails, whether to continue trying to submit' [ continue submitting ] and [ cancel handling ], and if clicking to continue submitting, continuing submitting the check-in list and judging AE; clicking to cancel the transaction prompts ' failure of returning house ' (definite) ', clicking to confirm that the last house card is delivered out and returning to the first page.
2. The house card management system of claim 1, wherein the card registering and writing module operates as follows:
step 1, judging whether a check-in order is submitted to a hotel background management module before card making, if so, making a house card or printing a check-in receipt and judging to enter step 3; if not, submitting the check-in list and judging to enter the step 2;
step 2, calculating the number of breakfast, wherein if the number of breakfast is the room price code or the package price of the pre-order, the number of breakfast is equal to the room price code or the package price number of the pre-order; if the number of the breakfast copies is the maximum number of copies or the house price is taken, the number of people is determined, and the step 3 is entered;
step 3, if the number of the checked-in people is less than or equal to the maximum number of the copies or the package price number, the breakfast number is equal to the number of the checked-in people submitting check-in lists and the step 4 is judged; if the number of the checked-in people is larger than the maximum number of the copies or the number of the package price, submitting the check-in list to a hotel background management module when the number of the breakfast is equal to the maximum number of the copies or the number of the package price, and judging to enter the step 4;
step 4, judging whether the check-in order is submitted to the hotel background management module successfully, and if the check-in order is submitted successfully, judging to enter the step 3;
if the submission fails, prompting that whether to continue to attempt submission or not is determined; the user can choose to click on 'continue submission' and 'cancel transaction';
if the 'continue submitting' is clicked, continuing submitting the check-in form and judging to enter the step 2; if 'cancel transaction' is clicked, judging whether the member stored value card pays, if so, judging the next one; if not, executing pre-authorization withdrawal, setting the document state in the hotel background management module as 'draft', successfully executing a prompt that 'the order is withdrawn for you and the payment is withdrawn, re-transacting or consulting to the foreground', and clicking to determine to return to the home page; the execution fails, prompting that 'XX room payment revocation fails, please transact payment revocation in the foreground', clicking to determine and then closing the prompt box and returning to the home page;
step 5, judging the card making progress, and jumping to a 'successful check-in' interface if the card making is successful; if the card making fails, judging to enter the step 4;
step 6, if the card making fails, a popup window prompts (a hardware error); if you have successfully checked in, the card making fails; [ recalling cards ], [ foreground cards ]; if the card making failure times is larger than the limit value, prompting that the user successfully enters the house and asks the foreground to retrieve N house cards, wherein N is the number of the cards to be issued-the number of the issued cards in the step.
3. The house card management system of claim 1, wherein the card registering and reading module operates as follows:
step one, clicking a room-renewing window for popping up a room-card-inserting window, and after a guest inserts a room card, judging whether the room can be renewed or not and the room charge for the renewal by a hotel background management module;
step two, judging whether the card slot has the card for 1 time every 1S on the interface;
step three, if the card slot has no card and does not exceed 100S, staying on the page; if the interface exceeds 100S, jumping to the home page;
step four, the ejected house card is automatically recovered after 100S if the house card is not taken away in 100S;
step five, a card is arranged at the opening of the card slot, and the card sender sucks the house card and judges the house card as follows:
a. judging whether the inserted card is a hotel room card or not, if not, prompting that the card is an invalid card (a hardware error), please re-insert your room card, closing a prompting frame after 2 seconds, and staying at the interface; if the card is a hotel room card, judging b;
b. reading the check-in information of the house card in the hotel background management module, if the reading fails, prompting that ' no order can be inquired, please consult and handle ' in the foreground (confirm '), clicking ' confirm ' and then closing a prompt box and spitting out the house card to return to the home page; if the reading is successful, judging c;
c. judging whether the check-in order is connected in a hotel background management module, if so, prompting that the order is a connected room order, temporarily not supporting the self-service machine to handle continuous room, asking a foreground to consult for [ OK ], clicking 'OK', closing a prompting frame, and spitting out a room card to return to a home page; if not, judging d;
d. judging the receipt state of the check-in receipt in the background of the hotel management module, if the receipt state is delayed, prompting that the room is returned, returning the house card to the foreground (confirmed), clicking the confirmed state, closing a prompting frame, and spitting out the house card to return to the home page; if the house is 'checked in' or 'continued house', judging e;
e. judging the house type of the order in a hotel background management module, if the order is a clock house, prompting that the clock house does not support a self-service machine for handling continuous houses temporarily, asking a foreground to consult (confirm), clicking 'confirm' and then closing a prompt box and telling out a house card to return to a home page; if the order is a full-day house, f is judged;
f. judging whether the checked-in person is a member or not in the hotel background management module, and if the checked-in person is a member, judging g; if not, judging h;
g. judging a member house-continuing switch, and if the member house-continuing switch is opened, judging h; if the member leaves the house, prompting that the member temporarily does not support the self-service machine to handle the house, asking the front desk to consult (confirm), clicking 'confirm' and then closing a prompting frame and telling out a house card to return to the home page;
h. judging whether the entering and leaving dates of the house card are consistent with the entering and holding list in the hotel background management module, and if so, judging i; if not, updating the departure date and judging i;
i. judging whether the rewriting is successful or not, if so, prompting that the house card is updated successfully, your room XXX continues to XXXXX.XX.XX, and whether the house continues to be continued? If the points continue, the point k is judged, if the points exit, the prompt box is closed, and the page returns to the first page; if the updating fails, j is judged;
j. judging that the rewriting of the house card fails, and prompting a popup window (a hardware error) if the house card is not updated; the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; clicking 'rewrite the card' to continuously update the house card; clicking 'foreground card writing' to prompt 'you have succeeded in room renewal, please go to foreground to update the remaining N room cards';
k. judging a 'terminal continuous stay' switch of a reservation type in a hotel background management module, and if the switch is on, judging to enter a step I; if the order type is off or the order type is not matched in the background, prompting that the order type of your order temporarily does not support self-help machine handling, asking the front desk to consult the 'confirm', clicking the 'confirm' and then closing a prompt box and spitting out a house card to return to the home page;
judging whether a room leaving date is reserved in a hotel background management module, if not, jumping to a 'selecting house-continuing date' interface and judging a possible date; if the room is reserved, prompting that the room is reserved, asking the foreground to consult and transact the 'definite', clicking 'definite', closing the prompting box, and spitting out the room card to return to the home page.
4. The house card management system of claim 3, wherein the card replying and reading module further comprises a house card updating unit, and after successful house card replying payment, house card data is updated in the house card updating unit, and the house card updating unit works as follows:
if the rewriting of the house card fails, the house card is not updated, and a popup window prompts (a hardware error); the house is continued successfully, and the house card is not updated; [ rewrite card ] and [ foreground card ] respectively; if the house card updating fails, prompting that 'you have succeeded in house, please go to the foreground to update the remaining N house cards'; wherein N is the number of sent cards-the number of updated house cards; if 'rewrite card' is clicked, the house card is continuously updated; if 'foreground card writing' is clicked, prompting that 'you have succeeded in room renewal, please go to the foreground to update the remaining N room cards';
if the house card is successfully rewritten, only one house card is used for prompting information; and the plurality of house cards are the prompt messages of the plurality of house cards.
5. The room card management system according to claim 1, wherein: the judgment process of the hotel backstage management module for the house-joining payment is as follows:
a. judging the pre-authorized home house number of the connected house, and if the pre-authorized home house numbers belong to the same house number, performing unified payment; if the pre-authorization records of the same number are not recorded, judging b;
b. judging the pre-authorization quantity of each room, and if the pre-authorization quantity is not equal to the number of the rooms, judging that the number is unknown; if the pre-authorization quantity is equal to the room quantity, judging c;
c. judging whether all rooms of the connected house have pre-authorization information, and if so, determining that the payment is single; if not, it is unknown.
6. The room card management system according to claim 1, wherein: the judgment process of the hotel background management module for adding the house charge is as follows:
a. judging whether house charge needs to be added or not, and if the house returning time is longer than the store leaving time and longer than the charging-free time, directly jumping to a bill interface without adding the house charge; if the 'check-out time' > 'the store leaving time' + 'the time-free duration', judging b;
b. judging the house type, if the house type is a full day house, judging c; if the clock house is the clock house, multiplying the clock overtime cost by the number of overtime hours, wherein the number of overtime hours is 1 hour when the overtime cost is less than 1 hour, and then judging e;
c. judging an overtime room returning and receiving mode, and if the overtime room returning and receiving mode is 'a wine taking pipe system', writing a bill according to the cost returned by the interface; if 'parameter configuration is taken', judging d;
d. judging the refuge time, if the refuge time is less than the total refuge time, multiplying the total refuge cost by the overtime hour number by the hour price, wherein the total time less than 1 hour is calculated according to 1 hour, and then judging e; if the returning time > is the time of additionally receiving the whole day house, writing a bill according to the whole day house cost;
e. judging that the charging cost can not exceed the total daily house cost, and writing a bill according to the overtime cost if the overtime cost is less than the total daily house cost; if the overtime cost > is the total daily house cost, writing a bill according to the total daily house cost; and (3) early-time refuge and charging: if the leaving date is the check-in date, the whole day house fee of the check-in day is collected.
7. The room card management system according to claim 1, wherein: the room card recovering module for returning a room further comprises a residual room card recovering unit, the residual room card recovering unit is used for recovering the room card, the room card is recovered and then information is submitted to a hotel background management module, and the working process of the residual room card recovering unit comprises the following steps:
1. if the residual house cards are greater than 0, staying in the interface to continue recovering the house cards; if the house card is successfully read and is the house card of the check-in order, the house card is recovered, and the number of the remaining house cards is-1; otherwise, if the inserted house card is not in the room, prompting that the house card is not in the room and the correct house card is inserted, closing the prompt box after 2 seconds, spitting out the house card to stay on the current page, and keeping the number of the remaining house cards unchanged; if the residual house cards are equal to 0, judging 2;
2. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order and setting the state of the order as 'hanging account' to submit the check-in order; if not, judging 3;
3. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of system parameters and judging 5; if the check-out mode of the booking type is not equal to none, judging 4;
4. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 5; if the checkout mode is foreground flat account, the ward is reported and the state of the single data is set as 'hanging account' and the check-in order is submitted;
5. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 8; if the check-in mode is the check-in mode, judging 6;
6. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 7; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 6 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 8;
7. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 6 after 3 minutes;
8. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 9;
9. judging whether unified payment is carried out or not, if so, judging 10; if not, jumping to a 'single bill payment' interface; if unknown, judging 11;
10. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 11;
11. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, the ward is reported and the state of the single data is set as 'hanging account' and the check-in list is submitted;
12. if the interface stays on the page for 100 seconds, the interface jumps to the first page and judges whether a card is in a card slot or not, and the card needs to be ejected.
8. The room card management system according to claim 1, wherein: the work process of the refuge room card loss management module is as follows:
1. the number of the remaining house cards is the total number of issued cards-the number of the returned cards-the number of lost house cards;
2. if the number of the remaining house cards is greater than 0, inserting a compensation record into the bill and jumping to a 'recycling remaining house cards' interface; if the number of the remaining house cards is equal to 0, inserting a compensation record into the bill and judging 3;
3. judging whether the check-in order of the secret rooms or the rental goods is not returned or the pre-authorization information is incomplete, if so, reporting the check-in order, setting the check-in order state as 'hanging account' to submit the check-in order and jumping to 'check-out prompt'; if not, judging 4;
4. judging a check-out mode of a booking type, if the check-out mode is no, taking the check-out mode of the system parameters and judging 6; if the reserved type of the room returning mode < > does not exist, 5 is judged;
5. judging a checkout mode, and if the checkout mode is a self-service machine tie account, judging 6; if the checkout mode is foreground flat account, the ward is reported, the state of the single data is set as 'hanging account' and the check-in order is submitted, and the 'refund prompt' is skipped;
6. if the returning mode is the direct returning mode, the delayed manual settlement or the delayed automatic settlement, judging 9; if the check-in mode is the check-in check-out mode, judging 7;
7. judging 'the ward-round state' of the check-in order, if the ward-round state is not the ward-round, reporting the ward-round and judging 8; if the ward round state is in the ward round, prompting that the ward round needs several minutes and needs patience waiting for the ward round when the ward round state is in the ward round, if the ward round does not need waiting, the user can remember to take your house card again at a later time, and judging 7 after 3 minutes; if the 'coming later' button of the prompt box is clicked, the prompt message is closed, and the house card is spitted to return to the home page; if the ward-round state is equal to the ward-round state, judging 9;
8. judging whether the ward check is successful or not, if the ward check is failed, prompting ' network failure, asking for a later retry or consulting to the foreground ' [ OK ], ' clicking ' OK ', closing a prompting frame and telling a house card to return to the home page; if the ward check is successful, changing the ward check state of the check-in list into 'ward check-in' and judging 7 after 3 minutes;
9. judging whether a mini bar exists, and if the mini bar is started, jumping to an indoor article consumption detail interface; if the mini bar is out of service, judging 10;
10. judging whether unified payment is carried out or not, and if so, judging 11; if not, jumping to a 'single bill payment' interface; if not, judging 12;
11. judging whether the member is a member or not, and if not, jumping to a 'unified payment' interface; if yes, judging 12;
12. judging a special house-joining returning switch, if the special house-joining returning switch is closed, prompting that a special house-joining order is available, temporarily not supporting self-service machine handling, asking a foreground to consult the special house-joining order (definite), clicking the definite, closing a prompting frame and spitting out a house card to return to a home page; if the manual checkout is delayed, submitting the check-in list and jumping to a room returning prompt.
9. The room card management system according to claim 1, wherein: the hotel background management module comprises a residual house card list unit, and the residual house card list unit is used for hotel foreground personnel to inquire the room information of unrecycled house cards;
the query conditions include:
room number: inquiring the house number in the living state;
date of departure from store: an off-store date interval;
the query result comprises:
number of check-in sheet: the self-help machine generates a single number when entering the residence;
room number: house number in live state;
time from store: pre-departure time of rooms in the check-in list;
total house card number: the total number of the room cards issued in the room is the number of self-service machine room cards plus the number of foreground cards issued;
number of remaining house cards: the number of house cards in the room is not recovered;
and (3) recovering the card number: the room card number is recovered;
the house card recovery time is as follows: the recovery time of the recovery house card.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110309154.9A CN112907392B (en) | 2021-03-23 | 2021-03-23 | House card management system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110309154.9A CN112907392B (en) | 2021-03-23 | 2021-03-23 | House card management system |
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| CN112907392A true CN112907392A (en) | 2021-06-04 |
| CN112907392B CN112907392B (en) | 2022-06-24 |
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| CN202110309154.9A Active CN112907392B (en) | 2021-03-23 | 2021-03-23 | House card management system |
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| WO2007030981A1 (en) * | 2005-09-16 | 2007-03-22 | Jun Cai | Network self-help service system and its order delivering method |
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| CN104637197A (en) * | 2015-03-06 | 2015-05-20 | 聂采霞 | Hotel self-help check-in terminal system |
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2021
- 2021-03-23 CN CN202110309154.9A patent/CN112907392B/en active Active
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|---|---|---|---|---|
| WO2007030981A1 (en) * | 2005-09-16 | 2007-03-22 | Jun Cai | Network self-help service system and its order delivering method |
| CN101059889A (en) * | 2007-06-01 | 2007-10-24 | 成都合力邦诚科技有限公司 | Hotel self-service booking system |
| CN104637197A (en) * | 2015-03-06 | 2015-05-20 | 聂采霞 | Hotel self-help check-in terminal system |
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