CN112883155B

CN112883155B - Event processing method, device, equipment and storage medium

Info

Publication number: CN112883155B
Application number: CN202110129850.1A
Authority: CN
Inventors: 田俊
Original assignee: Suzhou Dajiaying Information Technology Co Ltd
Current assignee: Suzhou Dajiaying Information Technology Co Ltd
Priority date: 2021-01-29
Filing date: 2021-01-29
Publication date: 2022-10-11
Anticipated expiration: 2041-01-29
Also published as: CN112883155A

Abstract

The invention discloses an event processing method, an event processing device, event processing equipment and a storage medium. The method comprises the following steps: acquiring an event processing request carrying event information; writing the event information into an event processing list; when the number of the event types in the event information is detected to be more than one, splitting the event information into sub-event information corresponding to each event type; acquiring target sub-event handlers matched with the sub-event information from the event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information; and acquiring the processing information associated with each sub-event information, and updating the processing progress information associated with the event information. The embodiment of the invention can split the complex event information into the sub-event information, rapidly distribute event processing personnel for the sub-event information, acquire the processing information associated with each sub-event information and monitor the event processing progress.

Description

Event processing method, device, equipment and storage medium

Technical Field

The embodiment of the invention relates to the technical field of computers, in particular to an event processing method, an event processing device, event processing equipment and a storage medium.

Background

At present, large and medium-sized enterprises have complicated affairs and various types and need to process a plurality of events. In the related art, most of the events are processed manually: and the event initiator sends the event information to the manual processing platform, and the event is processed by the staff. Because the source of the event is many and there is no specific state identification, the progress of event processing can not be guaranteed, and the problems of event omission and forgetting to process often occur. The related art has no effective measures to ensure that each event can be processed efficiently.

Disclosure of Invention

Embodiments of the present invention provide an event processing method, an event processing apparatus, an event processing device, and a storage medium, which can monitor an event processing progress and improve event processing efficiency.

In a first aspect, an embodiment of the present invention provides an event processing method, including:

acquiring an event processing request, wherein the event processing request carries event information;

writing the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information associated with each event information;

detecting the number of event types in the event information;

when the number of the event types in the event information is detected to be more than one, splitting the event information into sub-event information corresponding to each event type;

acquiring target sub-event handlers matched with the sub-event information in an event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information;

and acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

In a second aspect, an embodiment of the present invention further provides an event processing apparatus, including:

the request acquisition module is used for acquiring an event processing request, and the event processing request carries event information;

the information writing module is used for writing the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information related to each event information;

the quantity detection module is used for detecting the quantity of the event types in the event information;

the information splitting module is used for splitting the event information into sub-event information corresponding to each event type when the number of the event types in the event information is detected to be more than one;

the information matching module is used for acquiring target sub-event handlers matched with the sub-event information in the event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers can process the corresponding sub-event information;

and the information updating module is used for acquiring the processing information associated with each sub-event information through an event monitoring interface and updating the processing progress information associated with the event information in the event processing list according to the processing information.

In a third aspect, an embodiment of the present invention further provides a computer device, where the computer device includes:

one or more processors;

a memory for storing one or more programs;

when the one or more programs are executed by the one or more processors, the one or more processors implement the event processing method according to the embodiment of the present invention.

In a fourth aspect, the embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the computer program implements the event processing method according to the embodiment of the present invention.

According to the technical scheme of the embodiment of the invention, the event information is written into an event processing list by acquiring an event processing request carrying the event information, when the event type number in the event information is detected to be more than one, the event information is divided into sub-event information corresponding to each event type, then a target sub-event handler matched with each sub-event information is acquired in the event handler list, the corresponding relation between the target sub-event handler and the sub-event information is established, so that each target sub-event handler processes the corresponding sub-event information, the processing information associated with each sub-event information is acquired through an event monitoring interface, the processing schedule information associated with the event information in the event processing list is updated according to the processing information, the event information to be processed currently is determined to be complex event information or simple event information according to the event type number in the event information, the event information can be divided into sub-event information rapidly under the condition that the event information to be processed is the complex event information with each event type number more than one, the event information to be processed currently is allocated to one event information, the event information can be processed rapidly, and the event information can be acquired through the event interface, and the event information can be associated with the event handling schedule information in the event handling interface, and the event handling schedule information can be updated rapidly, the event processing progress is monitored, the processing progress information related to the event information in the event processing list is updated, and therefore the event information and the processing progress of each event are clearly displayed through the event processing list, a user browsing the event processing list can determine whether the event is processed in time according to the processing state of each event, the problems that the event is missed and the event is forgotten to be processed are avoided, each event can be effectively processed, and the event processing efficiency is improved.

Drawings

Fig. 1 is a flowchart of an event processing method according to an embodiment of the present invention.

Fig. 2 is a flowchart of an event processing method according to a second embodiment of the present invention.

Fig. 3 is a flowchart of an event processing method according to a third embodiment of the present invention.

Fig. 4 is a schematic structural diagram of an event processing apparatus according to a fourth embodiment of the present invention.

Fig. 5 is a schematic structural diagram of a computer device according to a fifth embodiment of the present invention.

Detailed Description

The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention.

It should be further noted that, for the convenience of description, only some but not all of the relevant aspects of the present invention are shown in the drawings. Before discussing exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although a flowchart may describe the operations (or steps) as a sequential process, many of the operations can be performed in parallel, concurrently or simultaneously. In addition, the order of the operations may be re-arranged. The process may be terminated when its operations are completed, but may have additional steps not included in the figure. The processes may correspond to methods, functions, procedures, subroutines, subprograms, and the like.

Example one

Fig. 1 is a flowchart of an event processing method according to an embodiment of the present invention. The present embodiment may be applicable to the case of performing event processing, and the method may be performed by an event processing apparatus, which is executed by software and/or hardware, and may be generally integrated in a computer device. Such as a server. As shown in fig. 1, the method of the embodiment of the present invention specifically includes:

step 101, an event processing request is obtained, and the event processing request carries event information.

Optionally, the event may be a problem provided by the user, may also be a work task to be completed, and the like, without limitation. An event initiating user is a user that initiates an event. The event initiating user sends an event processing request to the server through the terminal equipment to request for processing the event.

Event information is information related to an event. For example, in the case where the event presents a question to the user, the event information may include question information input by the user; in the case where the event is a job task to be completed, the event information may include job task information input by the user.

And 102, writing the event information into an event processing list.

The event processing list comprises a plurality of event information and processing progress information associated with each event information.

Optionally, the event processing list is a list for storing each piece of event information and processing progress information associated with each piece of event information. The processing progress information is information indicating the progress of processing of the event. The processing progress information may include: event status information. The event state information is information indicating a processing state of an event. The event state information may be a process pending state, a process starting state, a process suspended state, a process completed state, or a process flow end state.

And the event state information in the processing progress information associated with the event information is a processing to-be-started state, which indicates that the event is not processed yet. After the event information is written into the event processing list, the initial event state information in the processing progress information associated with the event information is a processing to-be-started state.

Event state information in the processing progress information associated with the event information is a processing start state indicating that the event has been assigned to a matching event handler, and the event handler starts processing the event.

The event state information in the processing progress information associated with the event information is a processing suspension state, which indicates that the event is already distributed to the matched event handler, but the event handler finds that the event cannot be immediately processed, prompts an event initiating user through the processing suspension state, and provides a mark bit for the event handler, so that the event can be processed at a time node capable of processing the event in the following process.

The event state information in the processing progress information associated with the event information is a processing completion state indicating that the event has been assigned to the matched event handler and the event handler has completed the processing procedure of the event.

And event state information in the processing progress information associated with the event information is a processing flow end state, which indicates that the event is distributed to the matched event handler, the event handler has completed the processing process of the event, and confirms that the processing flow of the event is ended.

Therefore, the event information and the processing progress of each event can be clearly determined according to the event processing list, and whether the event is processed in time can be determined according to the processing state of each event.

Optionally, the writing the event information into an event processing list includes: acquiring historical event information matched with the event initiating user from the event processing list according to the identification information of the event initiating user in the event information; and when the historical event information is detected not to contain the event information, writing the event information into an event processing list.

Optionally, the event information includes identification information of the event initiating user. The identification information of the event initiating user is information for identifying the event initiating user. The identification information of the event initiating user may be a name, a mobile phone number or an identity card number of the event initiating user, and is not limited.

The historical event information matched with the event initiating user is event information of an event which has been initiated by the event initiating user. And if the identification information of the event initiating user in the event information in the event processing list is consistent with the identification information of the event initiating user, indicating that the event information is historical event information matched with the event initiating user.

According to the identification information of the event initiating user in the event information, historical event information matched with the event initiating user is obtained in the event processing list, and then whether the historical event information contains the event information is detected. When the historical event information is detected to contain the event information, the current event initiated by the event initiating user is indicated to be initiated by the event initiating user, event state prompt information corresponding to the event information is generated, and the event state prompt information is fed back to the event initiating user. The event state prompting information is used for prompting that the event initiated by the event initiating user is initiated, the event is not required to be initiated repeatedly, and the event initiating is failed. When the historical event information is detected not to contain the event information, the current event initiated by the event initiating user is indicated not to be initiated by the event initiating user, and the event information is written into an event processing list.

Therefore, before the event information is written into the event processing list, whether the event currently initiated by the event initiating user is detected according to the historical event information matched with the event initiating user, the event is prevented from being initiated repeatedly, and the resource waste is reduced.

Optionally, the writing the event information into an event processing list includes: acquiring historical event information matched with the event initiating user from the event processing list according to the identification information of the event initiating user in the event information; when the historical event information is detected not to contain the event information, acquiring the event information in a processing flow in the historical event information; and writing the event information into an event processing list when detecting that the number of the event information in the processing flow is smaller than a preset information number threshold.

When the historical event information is detected not to contain the event information, the current event initiated by the event initiating user is indicated not to be initiated by the event initiating user, and the event information in the processing flow in the historical event information is obtained. Optionally, the event information in the processing flow in the historical event information refers to event information in which the event state information in the historical event information is a processing to-be-started state, a processing start state, a processing suspended state, or a processing completed state. The preset information quantity threshold value can be set according to business requirements. Illustratively, the preset information amount threshold is 5.

After the event information in the processing flow in the historical event information is obtained, whether the number of the event information in the processing flow is smaller than a preset information number threshold value or not is detected. And writing the event information into an event processing list when detecting that the number of the event information in the processing flow is smaller than a preset information number threshold. When the number of the event information in the processing flow is detected to be larger than or equal to a preset information number threshold value, the multiple events initiated by the event initiating user are not processed, the number of the initiating events is excessive, event number prompt information corresponding to the event initiating user is generated, and the event number prompt information is fed back to the event initiating user. The event quantity prompting information is used for prompting that a plurality of events initiated by an event initiating user are not processed and completed, the number of the initiated events is too large, the initiated events fail to be processed, and a new event is initiated after the initiated events are processed and completed.

Therefore, before the event information is written into the event processing list, whether the event initiated by the event initiating user currently is initiated by the event initiating user is detected according to the historical event information matched with the event initiating user, repeated initiation of the event is avoided, resource waste is reduced, and then when the event initiated by the event initiating user currently is determined not to be initiated by the event initiating user, whether a plurality of events are not processed yet exist in the event initiated by the event initiating user is detected according to the historical event information matched with the event initiating user, whether the number of the initiated events is excessive is detected, the number of the events initiated by the same event initiating user is limited, and resource balance is achieved.

Step 103, detecting the number of event types in the event information: when detecting that the number of the event types in the event information is more than one, executing step 104; when detecting that the number of event types in the event information is equal to one, step 107 is executed.

Optionally, the event information includes question information; the detecting the number of event types in the event information includes: detecting whether the question information contains a plurality of questions; when a plurality of problems are detected to be contained in the problem information, determining the event type of each problem, and determining the problem number in the problem information as the event type number in the event information; when only one problem is detected to be contained in the problem information, determining the event type of the problem, and determining the number of the event types in the event information to be one.

Optionally, when it is detected that the problem information includes a plurality of problems, determining an event type of each problem includes: extracting keywords in each question contained in the question information; and acquiring the event type matched with each question contained in the question information according to the corresponding relation between the preset event type and the keyword. Each question corresponds to an event type.

In one specific example, when three questions are detected to be included in the question information, keywords in each question are extracted. And acquiring the event type matched with each question according to the corresponding relation between the preset event type and the keyword, thereby determining the event type of each question in the three questions. And then determining the number of questions in the question information as the number of event types in the event information, namely determining the number of event types in the event information as three.

Optionally, when it is detected that only one question is included in the question information, determining an event type of the question includes: extracting keywords in the question; and acquiring the event type matched with the problem according to the corresponding relation between the preset event type and the keyword. Each question corresponds to an event type.

In one embodiment, upon detecting that a question is included in the question information, a keyword in the question is extracted. And acquiring the event type matched with the problem according to the corresponding relation between the preset event type and the keyword, thereby determining the event type of the problem. And then determining the number of the event types in the event information to be one.

Optionally, the event information includes work task information; the detecting the number of event types in the event information includes: detecting whether the work task information contains a plurality of tasks; when detecting that the work task information comprises a plurality of tasks, determining the event type of each task, and determining the task number in the work task information as the event type number in the event information; when detecting that the work task information contains one task, determining the event type of the task, and determining the number of the event types in the event information to be one.

Optionally, when it is detected that the work task information includes a plurality of tasks, determining an event type of each task, including: extracting keywords in each task contained in the work task information; and acquiring the event type matched with each task contained in the work task information according to the corresponding relation between the preset event type and the keyword. Each task corresponds to an event type.

In a specific example, when five tasks are detected to be contained in the work task information, keywords in each task are extracted. And acquiring the event type matched with each task according to the corresponding relation between the preset event type and the keywords, thereby determining the event type of each of the five tasks. And then determining the number of tasks in the work task information as the number of event types in the event information, namely determining the number of event types in the event information as five.

Optionally, when it is detected that only one task is included in the job task information, determining an event type of the task includes: extracting keywords in the task; and acquiring the event type matched with the task according to the corresponding relation between the preset event type and the keyword. Each task corresponds to an event type.

In a specific example, when the task is detected to be included in the work task information, keywords in the task are extracted. And acquiring the event type matched with the task according to the corresponding relation between the preset event type and the keyword, thereby determining the event type of the task. And then determining the number of the event types in the event information to be one.

And 104, splitting the event information into sub-event information corresponding to each event type.

Optionally, splitting the event information into sub-event information corresponding to each event type, including: and splitting the event information into sub-event information corresponding to each problem.

When the event information includes problem information and the problem information includes a plurality of problems, the event information is divided into sub-event information corresponding to the problems. Each sub-event information corresponds to a question. The sub-event information may include: a question in the question information, and an event type that matches the question.

Optionally, splitting the event information into sub-event information corresponding to each event type, including: and splitting the event information into sub-event information corresponding to each task.

And when the event information comprises work task information and the work task information comprises a plurality of tasks, splitting the event information into sub-event information corresponding to each task. Each sub-event information corresponds to a task. The sub-event information may include: a task in the work task information, and an event type that matches the task.

And 105, acquiring target sub-event handlers matched with the sub-event information from the event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information.

Alternatively, the event handler list is a list for storing information about each event handler. Event handlers are persons who can handle an event. The information about the event handler may include: event handler type, event handler area, event handling information, and the like.

The event handler type of the event handler is a person type set for the event handler according to the event type that the event handler can handle. Optionally, a plurality of event handler types are preset, and each event handler type corresponds to at least one event type. An event handler type is set for each event handler based on the types of events that each event handler can handle. Event handlers of different event handler types handle different types of events.

The event handler area for the event handler is the location area for the event handler. Optionally, the event handler area of each event handler is set according to the positioning information of each event handler.

Optionally, the event processing information of the event handler includes a person status, a current number of events to be processed, an event processing speed, and/or processing feedback information. The personnel state is a working state or a non-working state. The personnel status of the event handler is a working status, indicating that the event handler can handle the event. The personnel status of the event handler is a non-operational status indicating that the event handler may not handle the event. The current number of events processed by an event handler is the number of events that the event handler needs to process. The event processing speed of the event handler is calculated based on the number of events handled by the event handler and the length of time it takes to handle the event. The event handler's processing feedback information may be a score calculated from a feedback evaluation of the event that the event handler has processed.

Optionally, the obtaining, in the event handler list, a target sub-event handler matched with each piece of sub-event information includes: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; and acquiring one event handler from at least one event handler in the event handler list, wherein the event handler is matched with the target event handler type, and the event handler is used as a target sub-event handler matched with the sub-event information.

Optionally, event handlers corresponding to the event types are preset, and a corresponding relationship between the preset event types and the event handlers is obtained. And acquiring an event handler type corresponding to the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type, and taking the event handler type as a target event handler type matched with the event type in the sub-event information.

The at least one event handler in the list of event handlers that matches the target event handler type is the at least one event handler in the list of event handlers that has an event handler type that is consistent with the target event handler type.

Therefore, the target sub-event handlers matched with the sub-event information are acquired from the event handler list according to the event type, so that one event handler capable of handling the event of the type is quickly allocated to each sub-event information, and the event handling efficiency is improved.

Optionally, the obtaining, in the event handler list, a target sub-event handler matched with each piece of sub-event information includes: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; acquiring a positioning area of an event initiating user corresponding to the sub-event information as a target personnel area; and acquiring one event handler from at least one event handler matched with the target event handler type and the target person region in the event handler list as a target sub-event handler matched with the sub-event information.

Optionally, the location area of the event initiating user is a geographical area where the event initiating user is located, which is determined according to the real-time location of the event initiating user.

In a specific example, the event information carried by the event processing request includes a location area of an event initiating user. And the server directly acquires the positioning area of the event initiating user contained in the event information as the target personnel area after acquiring the target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type.

In another specific example, after the server obtains a target event handler type matched with an event type in the sub-event information according to a preset correspondence between the event type and the event handler type, a location area of an event initiating user corresponding to the event information is detected in real time, and the location area of the event initiating user obtained through detection is used as the target person area.

The at least one event handler matching the target event handler type and the target person area is the at least one event handler in the event handler list having an event handler type consistent with the target event handler type and an event handler area consistent with the target person area.

Because the events in each region have region specificity, according to the event type and the positioning region of the event initiating user, the target sub-event handler matched with each sub-event information is acquired in the event handler list according to the principle that the local mode of the local event is solved preferentially, and the event handler which can handle the event of the type in the same region is preferentially allocated to each sub-event information, so that the event handling efficiency is improved.

Optionally, when at least one event handler matching the target event handler type and the target person region does not exist in the event handler list, acquiring one event handler as a target sub-event handler matching the sub-event information from the at least one event handler matching the target event handler type in the event handler list.

Optionally, the obtaining, in the event handler list, a target sub-event handler matched with each piece of sub-event information includes: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; acquiring at least one event handler in the event handler list, which is matched with the type of the target event handler, as an alternative event handler matched with the sub-event information; acquiring target sub-event handlers matched with the sub-event information from the alternative event handlers according to the event processing information matched with the alternative event handlers; wherein the event processing information comprises personnel state, current processing event number, event processing speed and/or processing feedback information.

In a specific example, according to the person state matched with the candidate event handler, an event handler with a person state as a working state is obtained from the candidate event handlers and is used as a target sub-event handler matched with the sub-event information.

In another specific example, according to the number of current processing events matched with the candidate event handlers, the candidate event handlers are ranked from small to large according to the number of current processing events, and one event handler with the smallest number of current processing events in the candidate event handlers is obtained as a target sub-event handler matched with the sub-event information.

In another specific example, according to the event processing speed matched with the alternative event handlers, the alternative event handlers are ranked from high to low according to the event processing speed, and one of the alternative event handlers with the highest event processing speed is obtained as a target sub-event handler matched with the sub-event information.

In another embodiment, the processing feedback information is a score calculated from a feedback evaluation of the event processed by the event handler. And sequencing the alternative event handlers from high to low according to the processing feedback information matched with the alternative event handlers, and acquiring one event handler with the highest score in the alternative event handlers as a target sub-event handler matched with the sub-event information.

In another embodiment, at least one event handler in the event handler list that matches the target event handler type and the target person area is obtained and a person status of each event handler is detected. And when a plurality of event handlers which are matched with the target event handler type and the target person region and have working states in personnel states exist in the event handler list, sequencing the plurality of event handlers according to the number of current handling events from small to large, and acquiring one event handler with the minimum number of current handling events in the plurality of event handlers as a target sub-event handler matched with the sub-event information. And if the number of the event handlers with the minimum number of current processing events in the event handlers is greater than or equal to 2, counting and summing all the currently processed events of the event handlers with the minimum number of current processing events, sequencing the event handlers with the minimum number of current processing events from small to large based on the summation result, and acquiring the event handler with the minimum summation result in the event handlers with the minimum number of current processing events as a target sub-event handler matched with the sub-event information. And if the number of the event handlers with the minimum summation result in the event handlers with the minimum number of the current processed events is greater than or equal to 2, performing random number distribution on the event handlers with the minimum summation result in the event handlers with the minimum number of the current processed events, and acquiring the event handlers distributed with the minimum random numbers as target sub-event handlers matched with the sub-event information.

Therefore, a plurality of event handlers in the same area capable of processing the event of the type can exist in the event handler list, and the sub-event information is preferentially distributed to the event handler with the fastest processing; if a plurality of persons exist, the event processing personnel with the least processing amount are given priority to prevent the accumulation caused by the excessive supplement of the events on the day; if there are still multiple event handlers, they are randomly assigned.

And acquiring target sub-event handlers matched with the sub-event information in the event handler list, and then establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information.

And establishing a corresponding relation between the target sub-event handlers and the sub-event information, and distributing each piece of sub-event information to the corresponding target sub-event handlers. The server can send the sub-event information to the terminal device of the target sub-event handler, so that the target sub-event handler can process the sub-event information. Illustratively, in the case where the sub-event information includes a question input by the event initiating user, the target sub-event handler responds to the question input by the event initiating user; in the event that the sub-event information includes a task entered by the event initiating user, the target sub-event handler completes the task entered by the event initiating user.

Optionally, the server sorts each sub-event information according to a dependency relationship between the sub-event information. After the previous sub-event information is processed, the next sub-event information can be processed. The first sub-event information is the sub-event information that needs the first processing. The last sub-event information is the sub-event information that needs to be processed last. And the server sequentially sends the sub-event information to the terminal equipment of the corresponding target sub-event handler so that the target sub-event handler processes the sub-event information according to the sequence. And after the server determines that the previous sub-event information is processed, the server sends the next sub-event information to the terminal equipment of the corresponding target sub-event handler.

And 106, acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

Optionally, the event monitoring interface is an interface for collecting processing information associated with the event information. When the event information is divided into a plurality of sub-event information, the process information associated with the event information is process information associated with each sub-event information. The processing information associated with each sub-event information may be information related to the event processing progress fed back by each target sub-event handler through the terminal device in the process of processing the sub-event information.

Optionally, the event monitoring interface periodically detects whether the terminal device of the target sub-event handler feeds back processing information associated with the sub-event information; and when the terminal equipment of the target sub-event handler is detected to feed back the processing information associated with the sub-event information, updating the processing progress information associated with the event information in the event processing list according to the processing information.

Optionally, when it is detected that the terminal device of the target sub-event handler has not fed back the processing information associated with the sub-event information within the preset time period, sending a processing prompt message to the terminal device of the target sub-event handler. The processing prompt message is a message for prompting the target sub-event handler to begin processing the sub-event message as soon as possible.

Optionally, the processing information associated with each sub-event information may include: the system comprises processing starting information, processing suspension information, event transfer information, processing completion information and processing flow end information.

Alternatively, the processing start information is information for instructing the event handler to immediately start processing the event information. When the target sub-event handler receives the sub-event information through the terminal equipment and can immediately start to process the sub-event information, the processing start information related to the sub-event information is fed back to the server through the terminal equipment. And the server acquires the processing starting information associated with the sub-event information through the event monitoring interface.

Alternatively, the processing suspension information is information for indicating that the event handler cannot immediately process the event information. And after receiving the sub-event information through the terminal equipment, the target sub-event handler feeds back processing suspension information related to the event information to the server through the terminal equipment when finding that the sub-event information cannot be immediately processed. And the server acquires the processing suspension information associated with the sub-event information through the event monitoring interface.

Optionally, the event forwarding information is information for indicating that the initially assigned event handler cannot process the event information and assigning the event information to another event handler. After receiving the sub-event information through the terminal device, the target sub-event handler finds that the sub-event information cannot be processed, but knows that a certain event handler can solve the problem, so that when the sub-event information is forwarded to the corresponding event handler, the event transfer information related to the sub-event information is fed back to the server through the terminal device. And the server acquires event switching information associated with the sub-event information through the event monitoring interface.

Alternatively, the process completion information is information for indicating that the event handler has completed the process of the event information. And after the target sub-event handler finishes the processing process of the sub-event information, feeding back processing completion information related to the sub-event information to the server through the terminal equipment. And the server acquires processing completion information associated with the sub-event information through the event monitoring interface. When the server acquires the processing completion information associated with the sub-event information, the server determines that the sub-event information is processed, and can send the latter sub-event information to the terminal device of the corresponding target sub-event handler.

Alternatively, the process flow end information is information for instructing the event handler to confirm the end of the process flow of the event information. In the case where the event information is divided into a plurality of sub-event information, only the target sub-event handler who handles the last sub-event information may transmit the processing flow end information. After the target sub-event handler who handles the last sub-event information completes the processing process of the last sub-event information, if the supplementary information or the problem information associated with the event information is not received all the time, the terminal device can feed back the processing flow ending information associated with the last sub-event information to the server, so that the server ends the processing flow of the event information. And the server acquires the processing flow end information associated with the last sub-event information through the event monitoring interface.

Optionally, the obtaining, by an event monitoring interface, processing information associated with each piece of sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list includes: when processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, and updating identification information of target event processing personnel in the processing progress information into identification information of the target sub-event processing personnel matched with the first sub-event information.

When processing starting information related to first sub-event information in the event information is detected by the server through the event monitoring interface, updating event state information in processing progress information related to the event information to be in a processing starting state according to the processing starting information, and updating identification information of target event handlers in the processing progress information to be identification information of target sub-event handlers matched with the first sub-event information, so that a user browsing an event processing list can determine that the first sub-event information in the event information is distributed to the matched target sub-event handlers according to the processing starting state and the identification information of the target sub-event handlers matched with the first sub-event information, and the target sub-event handlers start to process the first sub-event information in the event information.

Optionally, the processing progress information may further include: identification information of the target event handler that matches the event information. Under the condition that the event information is divided into a plurality of pieces of sub-event information, before processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, identification information of target event processing personnel matched with the event information in the processing progress information is empty; when processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, updating identification information of target event handlers in the processing progress information into identification information of the target sub-event handlers matched with the first sub-event information; when processing starting information associated with second sub-event information in the event information is detected through an event monitoring interface, updating identification information of target event handlers in the processing progress information into identification information of the target sub-event handlers matched with the second sub-event information; and analogizing in turn, when processing start information associated with the last sub-event information in the event information is detected through the event monitoring interface, updating the identification information of the target event handler in the processing progress information to the identification information of the target sub-event handler matched with the last sub-event information, so that a user browsing the event processing list can determine the target sub-event handler matched with the sub-event information currently in the processing process according to the identification information of the target event handler matched with the event information.

Optionally, the obtaining, by the event monitoring interface, processing information associated with each piece of sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further includes: when processing suspension information associated with any sub-event information in the event information is detected through an event monitoring interface, updating event state information in processing progress information associated with the event information into a processing suspension state according to the processing suspension information, and updating identification information of a target event handler in the processing progress information into identification information of a target sub-event handler matched with the sub-event information; and when the processing starting information associated with the sub-event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information.

When processing suspension information associated with any sub-event information in the event information is detected by the server through the event monitoring interface, updating event state information in the processing progress information associated with the event information to be in a processing suspension state according to the processing suspension information, and updating identification information of target event handlers in the processing progress information to be identification information of target sub-event handlers matched with the sub-event information, so that a user browsing the event processing list can determine that certain sub-event information is allocated to the matched target sub-event handlers according to the processing suspension state and the identification information of the target sub-event handlers matched with the sub-event information, but the target sub-event handlers cannot immediately process the sub-event information. And when the target sub-event handler finds that the sub-event information can be processed, feeding back processing starting information related to the sub-event information to the server through the terminal equipment. And when the server detects the processing starting information associated with the sub-event information through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, so that a user browsing the event processing list can determine that the target sub-event handler can start to process the sub-event information according to the processing starting state.

Optionally, the obtaining, by the event monitoring interface, processing information associated with each piece of sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further includes: when event switching information associated with any sub-event information in the event information is detected through an event monitoring interface, switching event handlers matched with the sub-event information are obtained according to the event switching information, and the corresponding relation between the switching event handlers and the sub-event information is established so that the switching event handlers can process the sub-event information; and when the processing starting information associated with the sub-event information is detected through the event monitoring interface, updating the identification information of the target event processing personnel in the processing progress information into the identification information of the transfer event processing personnel.

Optionally, the transfer event handler is an event handler that is determined by the target sub-event handler to be able to process the sub-event information when the target sub-event handler finds that the sub-event information cannot be processed. The event forwarding information may carry identification information of the forwarding event handler. When the server detects event switching information associated with any sub-event information in the event information through an event monitoring interface, switching event processing personnel matched with the sub-event information are obtained according to the event switching information, and the corresponding relation between the switching event processing personnel and the sub-event information is established, so that the switching event processing personnel can process the sub-event information. And the server sends the sub-event information to the terminal equipment of the transfer event handler. And when the transfer event processing personnel receives the sub-event information through the terminal equipment and can immediately start processing the sub-event information, the transfer event processing personnel feeds back processing starting information related to the sub-event information to the server through the terminal equipment. And when the server detects the processing starting information associated with the sub-event information through the event monitoring interface, updating the identification information of the target event processing personnel in the processing progress information into the identification information of the transfer event processing personnel. Optionally, if the sub-event information is the first sub-event information in the event information, when the server detects, through the event monitoring interface, the processing start information associated with the sub-event information, the server further needs to update the event state information in the processing progress information associated with the event information to the processing start state according to the processing start information.

Therefore, when the target sub-event handler cannot handle the sub-event information, the sub-event information can be timely transferred to other event handlers who can handle the sub-event information, so that the sub-event information cannot be timely handled, and the event handling efficiency is improved.

Optionally, the obtaining, by the event monitoring interface, processing information associated with each piece of sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further includes: when processing completion information associated with first sub-event information in the event information is detected through an event monitoring interface, determining that the first sub-event information in the event information is processed, and sending second sub-event information in the event information to terminal equipment of a corresponding target sub-event handler. And by analogy, when the server acquires the processing completion information associated with the sub-event information, determining that the sub-event information is processed, and sending the latter sub-event information to the terminal equipment of the corresponding target sub-event handler.

Optionally, the obtaining, by the event monitoring interface, processing information associated with each piece of sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further includes: and when processing completion information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing completion state according to the processing completion information.

When the server detects processing completion information associated with the last sub-event information in the event information through the event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing completion state according to the processing completion information, so that a user browsing an event processing list can determine that each sub-event information in the event information is allocated to a matched target sub-event handler according to the processing completion state, and each target sub-event handler completes the processing process of the sub-event information.

Optionally, after updating the event state information in the processing progress information associated with the event information to the processing completion state according to the processing completion information, the method further includes: and when the processing flow end information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information.

When the server detects the processing flow end information associated with the last sub-event information in the event information through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information, so that a user browsing the event processing list can determine that the processing flow of the event information is ended according to the processing flow end state.

Optionally, the event processing method according to the embodiment of the present invention further includes: establishing an event flow list matched with the event information; and writing the processing information associated with each sub-event information in the event information into the event flow list.

And the event flow list matched with the event information is a list used for storing the processing information related to the event information according to the sequence of the receiving time. When event information is divided into a plurality of pieces of sub-event information, processing information associated with each piece of sub-event information in the event information is written into the event flow list as processing information associated with the event information.

And the event flow list matched with the event information comprises processing information related to each sub-event information, receiving time of the processing information and related personnel identification information. According to the event flow list matched with the event information, each time node in the processing process of each sub-event information and the processing progress of each sub-event information can be clearly determined.

Optionally, when writing the event information into the event processing list, the server creates an event flow list matched with the event information, and writes the writing information, the writing time, and the identification information of the event initiating user of the event information into the event flow list. The writing information, the writing time and the identification information of the event initiating user of the event information are the first item of event flow information stored in the event flow list.

Optionally, when the server detects, through the event monitoring interface, processing start information associated with first sub-event information in the event information, according to the processing start information, update event state information in processing progress information associated with the event information to a processing start state, update identification information of a target event handler in the processing progress information to identification information of a target sub-event handler matched with the first sub-event information, and write the processing start information associated with the first sub-event information in the event information, receiving time of the processing start information, and identification information of the target sub-event handler into the event flow list.

Optionally, when the server detects processing suspension information associated with any one piece of sub-event information in the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing suspension state according to the processing suspension information, updates identification information of a target event handler in the processing progress information to identification information of a target sub-event handler matched with the sub-event information, and writes the processing suspension information associated with the sub-event information, receiving time of the processing suspension information, and the identification information of the target sub-event handler into the event flow list.

Optionally, after the event state information in the processing progress information associated with the event information is updated to the processing suspended state according to the processing suspended information, when the target sub-event handler finds that processing of the sub-event information can be started in a subsequent process, the processing start information associated with the sub-event information is fed back to the server through the terminal device. And when the server detects the processing starting information associated with the sub-event information through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, and writing the processing starting information associated with the sub-event information, the receiving time of the processing starting information and the identification information of the target sub-event handler into an event flow list.

Optionally, when the server detects event forwarding information associated with any sub-event information in the event information through the event monitoring interface, a forwarding event handler matched with the sub-event information is obtained according to the event forwarding information, a corresponding relationship between the forwarding event handler and the sub-event information is established, so that the forwarding event handler processes the sub-event information, and the event forwarding information, the receiving time of the event forwarding information, and identification information of the forwarding event handler are written into the event flow list. And the server sends the sub-event information to the terminal equipment of the transfer event handler. And when the transfer event processing personnel receives the sub-event information through the terminal equipment and can immediately start processing the sub-event information, the transfer event processing personnel feeds back processing starting information related to the sub-event information to the server through the terminal equipment. And when the server detects processing starting information associated with the sub-event information through an event monitoring interface, updating the identification information of the target event processing personnel in the processing progress information into the identification information of the transfer event processing personnel, and writing the processing starting information, the receiving time of the processing starting information and the identification information of the transfer event processing personnel into an event flow list.

Optionally, when the server detects, through the event monitoring interface, processing completion information associated with the first sub-event information in the event information, it determines that the processing of the first sub-event information in the event information is completed, sends the second sub-event information in the event information to the terminal device of the corresponding target sub-event handler, and writes the processing completion information, the receiving time of the processing completion information, and the identification information of the target sub-event handler matched with the second sub-event information into the event flow list.

Optionally, when the server detects, through the event monitoring interface, processing completion information associated with the last sub-event information in the event information, the server updates, according to the processing completion information, event state information in the processing progress information associated with the event information to a processing completion state, and writes the processing completion information, the receiving time of the processing completion information, and identification information of a target sub-event handler matched with the last sub-event information into the event flow list.

Optionally, when the server detects processing flow end information associated with the last sub-event information in the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing flow end state according to the processing flow end information, and writes the processing flow end information, the receiving time of the processing flow end information, and the identification information of the target sub-event handler matched with the last sub-event information into the event flow list.

And 107, acquiring a target event handler matched with the event information from an event handler list, and establishing a corresponding relation between the target event handler and the event information so that the target event handler processes the event information.

Optionally, the obtaining, in the event handler list, a target event handler matched with the event information includes: acquiring a target event handler type matched with the event type in the event information according to a corresponding relation between a preset event type and an event handler type; and acquiring one event handler from at least one event handler in the event handler list, wherein the event handler is matched with the target event handler type, and the event handler is used as a target event handler matched with the event information.

Optionally, event handlers corresponding to the event types are preset, and a corresponding relationship between the preset event type and the event handler type is obtained. And acquiring an event handler type corresponding to the event type in the event information according to a corresponding relation between a preset event type and the event handler type, and using the event handler type as a target event handler type matched with the event type in the event information.

Therefore, the target event handler matched with the event information is acquired from the event handler list according to the event type, so that an event handler capable of handling the event of the type is quickly allocated to the event, and the event handling efficiency is improved.

Optionally, the obtaining, in the event handler list, a target event handler matched with the event information includes: acquiring a target event handler type matched with the event type in the event information according to the corresponding relation between a preset event type and an event handler type; acquiring a positioning area of an event initiating user corresponding to the event information as a target personnel area; and acquiring one event handler from at least one event handler matched with the target event handler type and the target person region in the event handler list as a target event handler matched with the event information.

Optionally, the location area of the event initiating user is a geographical area where the event initiating user is located, which is determined according to the real-time location of the event initiating user. The at least one event handler matching the target event handler type and the target person area is the at least one event handler in the event handler list having an event handler type consistent with the target event handler type and an event handler area consistent with the target person area.

Because the events in each region have region specificity, according to the event type and the positioning region of the event initiating user, the target event handler matched with the event information is acquired in the event handler list according to the principle that the local event local mode is solved preferentially, and an event handler which can handle the event of the type in the same region is preferentially allocated to the event, so that the event handling efficiency is improved.

Optionally, when at least one event handler matching the target event handler type and the target person region does not exist in the event handler list, one event handler is obtained as the target event handler matching the event information from the at least one event handler matching the target event handler type in the event handler list.

Optionally, the obtaining, in the event handler list, a target event handler matched with the event information includes: acquiring a target event handler type matched with the event type in the event information according to a corresponding relation between a preset event type and an event handler type; acquiring at least one event handler in the event handler list, which is matched with the type of the target event handler, as an alternative event handler matched with the event information; according to the event processing information matched with the alternative event processing personnel, acquiring target event processing personnel matched with the event information from the alternative event processing personnel; wherein the event processing information comprises personnel state, current processing event number, event processing speed and/or processing feedback information.

In a specific example, according to the person state matched with the candidate event handler, an event handler with a person state as a working state is obtained from the candidate event handlers and serves as a target event handler matched with the event information.

In another specific example, according to the number of current events to be processed matched with the candidate event handlers, the candidate event handlers are sorted from small to large according to the number of current events to be processed, and one event handler with the smallest number of current events to be processed among the candidate event handlers is obtained as a target event handler matched with the event information.

In another specific example, according to the event processing speed matched with the alternative event handlers, the alternative event handlers are ranked from high to low according to the event processing speed, and one of the alternative event handlers with the highest event processing speed is obtained as the target event handler matched with the event information.

In another embodiment, the processing feedback information is a score calculated from a feedback evaluation of the event processed by the event handler. And sequencing the alternative event handlers from high to low according to the processing feedback information matched with the alternative event handlers, and acquiring one event handler with the highest score in the alternative event handlers as a target event handler matched with the event information.

In another embodiment, at least one event handler in the event handler list that matches the target event handler type and the target person area is obtained and a person status of each event handler is detected. And when a plurality of event handlers which are matched with the target event handler type and the target person region and have working states in personnel states exist in the event handler list, sequencing the plurality of event handlers according to the number of current handling events from small to large, and acquiring one event handler with the minimum number of current handling events in the plurality of event handlers as a target event handler matched with the event information. And if the number of the event handlers with the minimum number of current processing events in the event handlers is greater than or equal to 2, counting and summing all the currently processed events of the event handlers with the minimum number of current processing events, sequencing the event handlers with the minimum number of current processing events from small to large based on the summation result, and acquiring the event handler with the minimum summation result in the event handlers with the minimum number of current processing events as the target event handler matched with the event information. And if the number of the event handlers with the minimum summation result in the event handlers with the minimum number of the current processed events is greater than or equal to 2, distributing random numbers to the event handlers with the minimum summation result in the event handlers with the minimum number of the current processed events, and acquiring the event handlers distributed with the minimum random numbers as target event handlers matched with the event information.

Therefore, a plurality of event handlers which can process the event of the type in the same area can exist in the event handler list, and the event is preferentially distributed to the event handler with the fastest processing; if a plurality of persons exist, the event processing personnel with the least processing amount are given priority to prevent the accumulation caused by the excessive supplement of the events on the day; if there are still multiple event handlers, they are randomly assigned.

And acquiring a target event handler matched with the event information in an event handler list, and then establishing a corresponding relation between the target event handler and the event information so that the target event handler processes the event information.

Optionally, the processing progress information may further include: identification information of the target event handler that matches the event information. Before the corresponding relation between the target event processing personnel and the event information is established, the identification information of the target event processing personnel, which is matched with the event information, in the processing progress information is empty, and after the corresponding relation between the target event processing personnel and the event information is established, the identification information of the target event processing personnel is written into the processing progress information related to the event information.

And establishing a corresponding relation between the target event handlers and the event information, and distributing the event to the target event handlers. And the target event processing personnel can acquire the event information through the terminal equipment and process the event information. For example, in the case where the event is a question posed by the event initiating user, the event information may include question information input by the event initiating user, and the target event handler replies to the question information input by the event initiating user; and when the event is a work task to be completed, the event information can comprise work task information input by an event initiating user, and the target event handler completes the work task according to the work task information input by the event initiating user.

And 108, acquiring processing information associated with the event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

Optionally, the event monitoring interface is an interface for collecting processing information associated with the event information. The processing information related to the event information is information related to the event processing progress, which is fed back by the event processing personnel through the terminal equipment in the process of processing the event information.

Optionally, the event monitoring interface periodically detects whether the terminal device of the target event handler feeds back processing information associated with the event information; and when it is detected that the terminal equipment of the target event handler feeds back the processing information associated with the event information, updating the processing progress information associated with the event information in the event processing list according to the processing information.

Optionally, when it is detected that the terminal device of the target event handler has not fed back the processing information associated with the event information within a preset time period, sending a processing prompt message to the terminal device of the target event handler. The processing prompt information is information for prompting the target event handler to start processing the event information as soon as possible.

The processing information associated with the event information may include: the system comprises processing starting information, processing suspension information, event transfer information, processing completion information and processing flow ending information.

Alternatively, the processing start information is information for instructing the event handler to immediately start processing the event information. When the event information is acquired by the event processing personnel through the terminal equipment and the event information can be immediately processed, the processing starting information related to the event information is fed back to the server through the terminal equipment. And the server acquires the processing starting information related to the event information through the event monitoring interface.

Alternatively, the processing suspension information is information for indicating that the event handler cannot immediately process the event information. After event processing personnel acquire event information through the terminal equipment, when the event information is found to be incapable of being processed immediately, processing suspension information related to the event information is fed back to the server through the terminal equipment. And the server acquires the processing suspension information associated with the event information through the event monitoring interface.

Optionally, the event forwarding information is information for indicating that the initially assigned event handler cannot process the event information and assigning the event information to another event handler. After the event processing personnel acquire the event information through the terminal equipment, the event processing personnel find that the event information cannot be processed, but know that a certain event processing personnel can solve the problem, so that when the event information is forwarded to the corresponding event processing personnel, the event transfer information related to the event information is fed back to the server through the terminal equipment. And the server acquires event switching information associated with the event information through the event monitoring interface.

Alternatively, the process completion information is information for indicating that the event handler has completed the process of the event information. And after the event processing personnel completes the processing process of the event information, the processing completion information related to the event information is fed back to the server through the terminal equipment. And the server acquires processing completion information associated with the event information through the event monitoring interface.

Alternatively, the process flow end information is information for instructing the event handler to confirm the end of the process flow of the event information. After the event processing personnel completes the processing process of the event information, if the supplementary information or the problem information related to the event information is not received all the time, the terminal equipment can feed back the processing flow ending information related to the event information to the server, so that the server ends the processing flow of the event information. And the server acquires the processing flow ending information associated with the event information through the event monitoring interface.

Optionally, the event initiating user may send the supplementary information or the question information associated with the event information to the server before the processing flow of the event information is finished. The supplementary information associated with the event information is supplementary information for the event information, and may be supplementary question information for question information or supplementary task information for work task information. The question information associated with the event information is question information of a process procedure of the event initiating user for the event information. And the server sends the supplementary information or the question information associated with the event information to the corresponding event processing personnel so that the corresponding event processing personnel processes or replies the supplementary information or the question information associated with the event information.

Optionally, the obtaining, by the event monitoring interface, the processing information associated with the event information, and updating, according to the processing information, the processing progress information associated with the event information in the event processing list includes: and when the processing starting information associated with the event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information.

When the server detects the processing starting information associated with the event information through the event monitoring interface, the server updates the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, so that a user browsing the event processing list can determine that the event is distributed to a matched target event handler according to the processing starting state, and the target event handler starts to process the event.

Optionally, after updating the event state information in the processing progress information associated with the event information to the processing start state according to the processing start information, the method further includes: when processing suspension information associated with the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing suspension state according to the processing suspension information; and when the processing starting information associated with the event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information.

When the server detects processing suspension information associated with the event information through the event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing suspension state according to the processing suspension information, so that a user browsing an event processing list can determine that an event is allocated to a matched target event handler according to the processing suspension state, but the target event handler cannot immediately process the event.

Specifically, in the subsequent process, when the event processing staff finds that the event information can be processed, the processing start information related to the event information is fed back to the server through the terminal device. When the server detects the processing starting information associated with the event information through the event monitoring interface, the server updates the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, so that a user browsing an event processing list can determine that a target event handler can start processing the event according to the processing starting state.

Optionally, after updating the event state information in the processing progress information associated with the event information to the processing start state according to the processing start information, the method further includes: when event transfer information associated with the event information is detected through an event monitoring interface, transfer event handlers matched with the event information are obtained according to the event transfer information, and the corresponding relation between the transfer event handlers and the event information is established, so that the transfer event handlers can process the event information.

Optionally, the transfer event handler is an event handler that is determined by the target event handler to be able to handle the event information when the target event handler finds that the event information cannot be handled. The event forwarding information may carry identification information of the forwarding event handler. When the server detects the event switching information associated with the event information through the event monitoring interface, switching event processing personnel matched with the event information are obtained according to the event switching information, and the corresponding relation between the switching event processing personnel and the event information is established, so that the switching event processing personnel can process the event information.

Therefore, when the event processing personnel can not process the event, the event can be transferred to other event processing personnel capable of processing the event in time, the event can not be processed in time, and the event processing efficiency is improved.

Optionally, after updating the event state information in the processing progress information associated with the event information to the processing start state according to the processing start information, the method further includes: and when the processing completion information associated with the event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing completion state according to the processing completion information.

When the server detects the processing completion information associated with the event information through the event monitoring interface, the event state information in the processing progress information associated with the event information is updated to be the processing completion state according to the processing completion information, so that a user browsing the event processing list can determine that the event is distributed to a matched target event handler according to the processing completion state, and the target event handler completes the processing process of the event.

Optionally, after updating the event state information in the processing progress information associated with the event information to the processing completion state according to the processing completion information, the method further includes: and when the processing flow end information associated with the event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information.

And when the server detects the processing flow end information associated with the event information through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information, so that a user browsing the event processing list can determine that the processing flow of the event is ended according to the processing flow end state.

Optionally, the event processing method according to the embodiment of the present invention further includes: establishing an event flow list matched with the event information; and writing the processing information associated with the event information into the event flow list.

And the event flow list matched with the event information is a list used for storing the processing information associated with the event information according to the sequence of receiving time. And the event flow list matched with the event information comprises processing information related to the event information, the receiving time of the processing information and related personnel identification information. According to the event flow list matched with the event information, the processing progress of each time node and the event information in the event information processing process can be clearly determined.

Optionally, when the server detects processing start information associated with the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing start state according to the processing start information, and writes the processing start information, the receiving time of the processing start information, and the identification information of the target event handler into the event flow list.

Optionally, when the server detects processing suspension information associated with the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing suspension state according to the processing suspension information, and writes the processing suspension information, the receiving time of the processing suspension information, and the identification information of the target event handler into the event flow list.

Optionally, after the event state information in the processing progress information associated with the event information is updated to the processing suspension state according to the processing suspension information, when an event handler finds that the event information can be processed in a subsequent process, processing start information associated with the event information is fed back to the server through the terminal device. When the server detects the processing starting information associated with the event information through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, and writing the processing starting information, the receiving time of the processing starting information and the identification information of the target event processing personnel into an event flow list.

Optionally, when the server detects event forwarding information associated with the event information through the event monitoring interface, the server obtains forwarding event handlers matched with the event information according to the event forwarding information, establishes a corresponding relationship between the forwarding event handlers and the event information, so that the forwarding event handlers process the event information, and writes the event forwarding information, the receiving time of the event forwarding information, and the identification information of the forwarding event handlers into the event flow list.

Optionally, when the server detects processing completion information associated with the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing completion state according to the processing completion information, and writes the processing completion information, the receiving time of the processing completion information, and the identification information of the target event handler into the event flow list.

Optionally, when the server detects processing flow end information associated with the event information through the event monitoring interface, the server updates event state information in the processing progress information associated with the event information to a processing flow end state according to the processing flow end information, and writes the processing flow end information, the receiving time of the processing flow end information, and the identification information of the target event handler into the event flow list.

The embodiment of the invention provides an event processing method, which comprises the steps of writing event information into an event processing list by acquiring an event processing request carrying the event information, splitting the event information into sub-event information corresponding to each event type when the number of the event types in the event information is detected to be more than one, then acquiring target sub-event handlers matched with each sub-event information in the event handler list, establishing the corresponding relation between the target sub-event handlers and the sub-event information so that each target sub-event handler processes the corresponding sub-event information, acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information, the event information to be processed currently can be determined to be complex event information or simple event information according to the number of event types in the event information, the event information can be split into sub-event information under the condition that the event information to be processed currently is the complex event information with the number of event types larger than one, an event handler capable of processing the event can be rapidly allocated to each sub-event information, the processing information related to each sub-event information is acquired through an event monitoring interface, the event processing progress is monitored, the processing progress information related to the event information in an event processing list is updated, the event handler capable of processing the event can be rapidly allocated to the event information under the condition that the event information to be processed currently is the simple event information with the number of event types equal to one, the processing information related to the event information is acquired through the event monitoring interface, the event processing progress is monitored, the processing progress information related to the event information in the event processing list is updated, and therefore the event information and the processing progress of each event are clearly displayed through the event processing list, a user browsing the event processing list can determine whether the events are processed in time according to the processing state of each event, the problems that the events are omitted and forgotten to be processed are avoided, each event can be guaranteed to be processed efficiently, and the event processing efficiency is improved.

Example two

Fig. 2 is a flowchart of an event processing method according to a second embodiment of the present invention. This embodiment may be combined with various alternatives in one or more of the above embodiments, and in the embodiment of the present invention, the event information includes question information; the detecting the number of event types in the event information includes: detecting whether the question information contains a plurality of questions; when a plurality of problems are detected to be contained in the problem information, determining the event type of each problem, and determining the problem number in the problem information as the event type number in the event information; when only one problem is detected to be contained in the problem information, determining the event type of the problem, and determining the number of the event types in the event information to be one.

And splitting the event information into sub-event information corresponding to each event type, including: and splitting the event information into sub-event information corresponding to each problem.

As shown in fig. 2, the method of the embodiment of the present invention specifically includes:

step 201, an event processing request is obtained, where the event processing request carries event information, and the event information includes problem information.

And step 202, writing the event information into an event processing list.

Step 203, detecting whether the question information contains a plurality of questions: if yes, go to step 204; if not, go to step 208.

Optionally, the semantic analysis is performed on the question information to detect whether the question information includes multiple questions.

And 204, determining the event type of each question, and determining the number of the questions in the question information as the number of the event types in the event information.

Step 205, splitting the event information into sub-event information corresponding to each of the problems.

Optionally, when the event information includes problem information and the problem information includes a plurality of problems, the event information is split into sub-event information corresponding to each problem. Each sub-event information corresponds to a question. The sub-event information may include: a question in the question information, and an event type that matches the question.

Step 206, obtaining target sub-event handlers matched with the sub-event information from the event handler list, and establishing a corresponding relationship between the target sub-event handlers and the sub-event information, so that the target sub-event handlers process the corresponding sub-event information.

Step 207, acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

And step 208, determining the event type of the problem, and determining that the number of the event types in the event information is one.

Step 209, obtaining a target event handler matched with the event information from the event handler list, and establishing a corresponding relationship between the target event handler and the event information, so that the target event handler processes the event information.

Step 210, obtaining processing information associated with the event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

The embodiment of the invention provides an event processing method, which comprises the steps of determining the event type of each problem by detecting whether problem information contains a plurality of problems or not, determining the number of the problems in the problem information as the number of the event types in the event information when the problem information contains the plurality of problems, splitting the event information into sub-event information corresponding to the problems, splitting complex event information containing the plurality of problems into the sub-event information, rapidly distributing an event handler capable of handling the type of event to each sub-event information, acquiring processing information related to each sub-event information through an event monitoring interface, and monitoring the event processing progress.

EXAMPLE III

Fig. 3 is a flowchart of an event processing method according to a third embodiment of the present invention. This embodiment may be combined with each alternative in one or more of the above embodiments, and in this embodiment, the event information includes work task information; the detecting the number of event types in the event information includes: detecting whether the work task information contains a plurality of tasks; when detecting that the work task information comprises a plurality of tasks, determining the event type of each task, and determining the task number in the work task information as the event type number in the event information; when detecting that the work task information contains one task, determining the event type of the task, and determining the number of the event types in the event information to be one.

And splitting the event information into sub-event information corresponding to each event type, including: and splitting the event information into sub-event information corresponding to each task.

As shown in fig. 3, the method of the embodiment of the present invention specifically includes:

step 301, an event processing request is obtained, wherein the event processing request carries event information, and the event information comprises work task information.

Step 302, writing the event information into an event processing list.

Step 303, detecting whether the work task information contains a plurality of tasks: if yes, go to step 304; if not, go to step 308.

Optionally, semantic analysis is performed on the work task information to detect whether the work task information includes multiple tasks.

And step 304, determining the event type of each task, and determining the number of tasks in the work task information as the number of event types in the event information.

Step 305, splitting the event information into sub-event information corresponding to each task.

Optionally, when the event information includes job task information and the job task information includes a plurality of tasks, the event information is split into sub-event information corresponding to each of the tasks. Each sub-event information corresponds to a task. The sub-event information may include: a task in the work task information, and an event type that matches the task.

Step 306, obtaining target sub-event handlers matched with the sub-event information from the event handler list, and establishing a corresponding relationship between the target sub-event handlers and the sub-event information, so that each target sub-event handler processes the corresponding sub-event information.

Step 307, acquiring processing information associated with each piece of sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

And 308, determining the event type of the task, and determining that the number of the event types in the event information is one.

Step 309, in the event handler list, acquiring a target event handler matched with the event information, and establishing a corresponding relationship between the target event handler and the event information, so that the target event handler processes the event information.

And 310, acquiring processing information associated with the event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

The embodiment of the invention provides an event processing method, which comprises the steps of detecting whether work task information contains a plurality of tasks or not, determining the event type of each task when the work task information contains the plurality of tasks, determining the number of the tasks in the work task information as the number of the event types in the event information, splitting the event information into sub-event information corresponding to each task, splitting complex event information containing the plurality of tasks into the sub-event information, rapidly distributing an event handler capable of handling the event of the type to each sub-event information, acquiring processing information related to each sub-event information through an event monitoring interface, and monitoring the event processing progress.

Example four

Fig. 4 is a schematic structural diagram of an event processing apparatus according to a fourth embodiment of the present invention. As shown in fig. 4, the apparatus includes: the system comprises a request acquisition module 401, an information writing module 402, a number detection module 403, an information splitting module 404, an information matching module 405 and an information updating module 406.

The request obtaining module 401 is configured to obtain an event processing request, where the event processing request carries event information; an information writing module 402, configured to write the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information related to each event information; a quantity detection module 403, configured to detect a quantity of event types in the event information; an information splitting module 404, configured to split the event information into sub-event information corresponding to each event type when it is detected that the number of event types in the event information is greater than one; an information matching module 405, configured to obtain, in an event handler list, target sub-event handlers matched with the sub-event information, and establish a corresponding relationship between the target sub-event handlers and the sub-event information, so that each target sub-event handler processes the corresponding sub-event information; an information updating module 406, configured to obtain, through an event monitoring interface, processing information associated with each piece of sub-event information, and update, according to the processing information, processing progress information associated with the event information in the event processing list.

The embodiment of the invention provides an event processing device, which writes event information into an event processing list by acquiring an event processing request carrying the event information, splits the event information into sub-event information corresponding to each event type when detecting that the number of the event types in the event information is more than one, then acquires a target sub-event handler matched with each sub-event information from the event handler list, establishes a corresponding relationship between the target sub-event handler and the sub-event information, so that each target sub-event handler processes the corresponding sub-event information, acquires processing information associated with each sub-event information through an event monitoring interface, updates processing schedule information associated with the event information in the event processing list according to the processing information, determines that the currently processed event information is complex event information or simple event information according to the number of the event types in the event information, can quickly split the event information into sub-event information under the condition that the currently processed event information is complex event information with the event information, can quickly allocate the event information to each event processing type, and can acquire the event information in the event processing schedule information and the event processing schedule information through the event monitoring interface, and can quickly allocate the event processing schedule information to one event processing schedule information in the event processing list, and the event processing schedule information can be allocated to the event processing schedule information under the condition that the event processing schedule information is associated with the event processing schedule information, and the event processing schedule information can be allocated in the event processing schedule information, and the event processing schedule information of the event processing list, the event processing progress is monitored, the processing progress information related to the event information in the event processing list is updated, and therefore the event information and the processing progress of each event are clearly displayed through the event processing list, a user browsing the event processing list can determine whether the events are processed in time according to the processing state of each event, the problems that the events are omitted and forgotten to be processed are avoided, each event can be guaranteed to be processed efficiently, and the event processing efficiency is improved.

In an optional implementation manner of the embodiment of the present invention, optionally, the information writing module 402 writes the event information into an event processing list, which is specifically configured to: acquiring historical event information matched with the event initiating user from the event processing list according to the identification information of the event initiating user in the event information; and when the historical event information is detected not to contain the event information, writing the event information into an event processing list.

In an optional implementation manner of the embodiment of the present invention, optionally, the information writing module 402 writes the event information into an event processing list, which is specifically configured to: acquiring historical event information matched with the event initiating user from the event processing list according to the identification information of the event initiating user in the event information; when the historical event information is detected not to contain the event information, acquiring the event information in a processing flow in the historical event information; and writing the event information into an event processing list when detecting that the number of the event information in the processing flow is smaller than a preset information number threshold.

In an optional implementation manner of the embodiment of the present invention, optionally, the event information includes question information; the quantity detection module 403, when detecting the quantity of the event types in the event information, is specifically configured to: detecting whether the question information contains a plurality of questions; when a plurality of problems are detected to be contained in the problem information, determining the event type of each problem, and determining the problem number in the problem information as the event type number in the event information; when only one problem is detected to be contained in the problem information, determining the event type of the problem, and determining the number of the event types in the event information to be one.

In an optional implementation manner of the embodiment of the present invention, optionally, when the information splitting module 404 splits the event information into sub-event information corresponding to each event type, specifically, the information splitting module is configured to: and splitting the event information into sub-event information corresponding to each problem.

In an optional implementation manner of the embodiment of the present invention, optionally, the event information includes work task information; the quantity detection module 403, when detecting the quantity of the event types in the event information, is specifically configured to: detecting whether the work task information contains a plurality of tasks; when detecting that the work task information comprises a plurality of tasks, determining the event type of each task, and determining the task number in the work task information as the event type number in the event information; when detecting that the work task information contains one task, determining the event type of the task, and determining the number of the event types in the event information to be one.

In an optional implementation manner of the embodiment of the present invention, optionally, when the information splitting module 404 splits the event information into sub-event information corresponding to each event type, specifically, the information splitting module is configured to: and splitting the event information into sub-event information corresponding to each task.

In an optional implementation manner of the embodiment of the present invention, optionally, when the information matching module 405 acquires, in the event handler list, a target sub-event handler matched with each piece of sub-event information, specifically: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; and acquiring one event handler from at least one event handler in the event handler list, wherein the event handler is matched with the target event handler type, and the event handler is used as a target sub-event handler matched with the sub-event information.

In an optional implementation manner of the embodiment of the present invention, optionally, when the information matching module 405 acquires, in the event handler list, a target sub-event handler matched with each piece of sub-event information, specifically: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; acquiring a positioning area of an event initiating user corresponding to the sub-event information as a target personnel area; and acquiring one event handler from at least one event handler matched with the target event handler type and the target person region in the event handler list as a target sub-event handler matched with the sub-event information.

In an optional implementation manner of the embodiment of the present invention, optionally, when the information matching module 405 acquires, in the event handler list, a target sub-event handler matched with each piece of sub-event information, specifically: performing the following for each sub-event information: acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type; acquiring at least one event handler in the event handler list, which is matched with the type of the target event handler, as an alternative event handler matched with the sub-event information; acquiring target sub-event handlers matched with the sub-event information from the alternative event handlers according to the event processing information matched with the alternative event handlers; wherein the event processing information comprises personnel state, current processing event number, event processing speed and/or processing feedback information.

In an optional implementation manner of the embodiment of the present invention, optionally, the information updating module 406 is configured to acquire, through an event monitoring interface, processing information associated with each piece of sub-event information, and update, according to the processing information, processing progress information associated with the event information in the event processing list, specifically: when processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, and updating identification information of target event processing personnel in the processing progress information into identification information of the target sub-event processing personnel matched with the first sub-event information.

In an optional implementation manner of the embodiment of the present invention, optionally, the information updating module 406 is further configured to acquire, through an event monitoring interface, processing information associated with each piece of sub-event information, and update, according to the processing information, processing progress information associated with the event information in the event processing list, and specifically: when processing suspension information associated with any sub-event information in the event information is detected through an event monitoring interface, updating event state information in processing progress information associated with the event information into a processing suspension state according to the processing suspension information, and updating identification information of a target event handler in the processing progress information into identification information of a target sub-event handler matched with the sub-event information; and when the processing starting information associated with the sub-event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information.

In an optional implementation manner of the embodiment of the present invention, optionally, the information updating module 406 is further configured to acquire, through an event monitoring interface, processing information associated with each piece of sub-event information, and update, according to the processing information, processing progress information associated with the event information in the event processing list, and specifically: when event switching information associated with any sub-event information in the event information is detected through an event monitoring interface, switching event handlers matched with the sub-event information are obtained according to the event switching information, and the corresponding relation between the switching event handlers and the sub-event information is established so that the switching event handlers can process the sub-event information; and when processing starting information associated with the sub-event information is detected through an event monitoring interface, updating the identification information of the target event handler in the processing progress information into the identification information of the transfer event handler.

In an optional implementation manner of the embodiment of the present invention, optionally, the information updating module 406 is further configured to acquire, through an event monitoring interface, processing information associated with each piece of sub-event information, and update, according to the processing information, processing progress information associated with the event information in the event processing list, and specifically: and when processing completion information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing completion state according to the processing completion information.

In an optional implementation manner of the embodiment of the present invention, optionally, after the information updating module 406 updates the event state information in the processing progress information associated with the event information to the processing completion state according to the processing completion information, the information updating module is further specifically configured to: and when processing flow end information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information.

In an optional implementation manner of the embodiment of the present invention, optionally, the event processing apparatus further includes: the flow list establishing module is used for establishing an event flow list matched with the event information; and the processing information writing module is used for writing the processing information associated with each sub-event information in the event information into the event flow list.

In an optional implementation manner of the embodiment of the present invention, optionally, the event processing apparatus further includes: the event information matching module is used for acquiring target event handlers matched with the event information in an event handler list when the number of the event types in the event information is detected to be equal to one, and establishing a corresponding relation between the target event handlers and the event information so that the target event handlers can process the event information; and the event information updating module is used for acquiring the processing information related to the event information through an event monitoring interface and updating the processing progress information related to the event information in the event processing list according to the processing information.

With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.

The event processing device can execute the event processing method provided by any embodiment of the invention, and has the corresponding functional modules and beneficial effects of executing the event processing method.

EXAMPLE five

Fig. 5 is a schematic structural diagram of a computer device according to a fifth embodiment of the present invention. FIG. 5 illustrates a block diagram of an exemplary computer device 12 suitable for use in implementing embodiments of the present invention. The computer device 12 shown in FIG. 5 is only an example and should not bring any limitations to the functionality or scope of use of embodiments of the present invention.

As shown in FIG. 5, computer device 12 is in the form of a general purpose computing device. The components of computer device 12 may include, but are not limited to: one or more processors 16, a memory 28, and a bus 18 that connects the various system components (including the memory 28 and the processors 16).

Bus 18 represents one or more of any of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, and a processor or local bus using any of a variety of bus architectures. By way of example, such architectures include, but are not limited to, industry Standard Architecture (ISA) bus, micro-channel architecture (MAC) bus, enhanced ISA bus, video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus.

Computer device 12 typically includes a variety of computer system readable media. Such media may be any available media that is accessible by computer device 12 and includes both volatile and nonvolatile media, removable and non-removable media.

The memory 28 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM) 30 and/or cache memory 32. Computer device 12 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 34 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 5, and commonly referred to as a "hard drive"). Although not shown in FIG. 5, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to bus 18 by one or more data media interfaces. Memory 28 may include at least one program product having a set (e.g., at least one) of program modules that are configured to carry out the functions of embodiments of the invention.

A program/utility 40 having a set (at least one) of program modules 42 may be stored, for example, in memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which examples or some combination thereof may comprise an implementation of a network environment. Program modules 42 generally carry out the functions and/or methodologies of embodiments of the invention as described.

Computer device 12 may also communicate with one or more external devices 14 (e.g., keyboard, pointing device, display 24, etc.), with one or more devices that enable a user to interact with computer device 12, and/or with any devices (e.g., network card, modem, etc.) that enable computer device 12 to communicate with one or more other computing devices. Such communication may be through an input/output (I/O) interface 22. Also, computer device 12 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via network adapter 20. As shown, network adapter 20 communicates with the other modules of computer device 12 via bus 18. It should be understood that although not shown in FIG. 5, other hardware and/or software modules may be used in conjunction with computer device 12, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

The processor 16 executes various functional applications and data processing by executing programs stored in the memory 28, for example, implementing an event processing method provided by an embodiment of the present invention. The method specifically comprises the following steps: acquiring an event processing request, wherein the event processing request carries event information; writing the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information related to each event information; detecting the number of event types in the event information; when the number of the event types in the event information is detected to be more than one, splitting the event information into sub-event information corresponding to each event type; acquiring target sub-event handlers matched with the sub-event information in an event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information; and acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

Example six

A sixth embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements an event processing method provided in the sixth embodiment of the present invention, for example. The method specifically comprises the following steps: acquiring an event processing request, wherein the event processing request carries event information; writing the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information associated with each event information; detecting the number of event types in the event information; when the number of the event types in the event information is detected to be more than one, splitting the event information into sub-event information corresponding to each event type; acquiring target sub-event handlers matched with the sub-event information in an event handler list, and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers process the corresponding sub-event information; and acquiring processing information associated with each sub-event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

Any combination of one or more computer-readable media may be employed. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

Computer program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or computer device. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in some detail by the above embodiments, the invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the invention, and the scope of the invention is determined by the scope of the appended claims.

Claims

1. An event processing method, comprising:

writing the event information into an event processing list; the event processing list comprises a plurality of event information and processing progress information related to each event information;

detecting the number of event types in the event information;

acquiring processing information associated with each sub-event information through an event monitoring interface, and updating processing progress information associated with the event information in the event processing list according to the processing information;

the processing progress information associated with the event information includes: identification information of a target event handler matched with the event information;

wherein, the updating, according to the processing information, the processing progress information associated with the event information in the event processing list specifically includes:

before processing starting information related to first sub-event information in the event information is detected through an event monitoring interface, identification information of a target event handler matched with the event information in the processing progress information is null;

when processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, updating identification information of target event handlers in the processing progress information into identification information of the target sub-event handlers matched with the first sub-event information;

when processing starting information associated with second sub-event information in the event information is detected through an event monitoring interface, updating identification information of target event handlers in the processing progress information into identification information of the target sub-event handlers matched with the second sub-event information; and the like, so that the user browsing the event processing list determines the target sub-event handler matched with the sub-event information currently in the processing process according to the identification information of the target event handler matched with the event information.

2. The method of claim 1, wherein writing the event information to an event handling list comprises:

acquiring historical event information matched with the event initiating user from the event processing list according to the identification information of the event initiating user in the event information;

and when the historical event information is detected not to contain the event information, writing the event information into an event processing list.

3. The method of claim 1, wherein writing the event information to an event handling list comprises:

when the historical event information is detected not to contain the event information, acquiring the event information in a processing flow in the historical event information;

and writing the event information into an event processing list when detecting that the number of the event information in the processing flow is smaller than a preset information number threshold.

4. The method of claim 1, wherein the event information comprises issue information;

the detecting the number of event types in the event information includes:

detecting whether the question information contains a plurality of questions;

when a plurality of problems are detected to be contained in the problem information, determining the event type of each problem, and determining the problem number in the problem information as the event type number in the event information;

when only one problem is detected to be contained in the problem information, determining the event type of the problem, and determining the number of the event types in the event information to be one.

5. The method of claim 4, wherein splitting the event information into sub-event information corresponding to each event type comprises:

and splitting the event information into sub-event information corresponding to each problem.

6. The method of claim 1, wherein the event information comprises work task information;

the detecting the number of event types in the event information includes:

detecting whether the work task information contains a plurality of tasks;

when detecting that the work task information comprises a plurality of tasks, determining the event type of each task, and determining the task number in the work task information as the event type number in the event information;

when detecting that the work task information contains one task, determining the event type of the task, and determining the number of the event types in the event information to be one.

7. The method of claim 6, wherein splitting the event information into sub-event information corresponding to each event type comprises:

and splitting the event information into sub-event information corresponding to each task.

8. The method of claim 1, wherein obtaining a target sub-event handler in the event handler list that matches each of the sub-event information comprises:

performing the following for each sub-event information:

acquiring a target event handler type matched with the event type in the sub-event information according to the corresponding relation between the preset event type and the event handler type;

and acquiring one event handler from at least one event handler in the event handler list, wherein the event handler is matched with the target event handler type, and the event handler is used as a target sub-event handler matched with the sub-event information.

9. The method of claim 1, wherein obtaining a target sub-event handler in the event handler list that matches each of the sub-event information comprises:

performing the following for each sub-event information:

acquiring a positioning area of an event initiating user corresponding to the sub-event information as a target personnel area;

and acquiring one event handler from at least one event handler matched with the target event handler type and the target person region in the event handler list as a target sub-event handler matched with the sub-event information.

10. The method of claim 1, wherein obtaining a target sub-event handler in the event handler list that matches each of the sub-event information comprises:

performing the following for each sub-event information:

acquiring at least one event handler in the event handler list, which is matched with the type of the target event handler, as an alternative event handler matched with the sub-event information;

acquiring target sub-event handlers matched with the sub-event information from the alternative event handlers according to the event processing information matched with the alternative event handlers;

wherein the event processing information comprises personnel state, current processing event number, event processing speed and/or processing feedback information.

11. The method according to claim 1, wherein the obtaining, by an event monitoring interface, processing information associated with each of the sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, includes:

when processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information, and updating identification information of target event processing personnel in the processing progress information into identification information of the target sub-event processing personnel matched with the first sub-event information.

12. The method according to claim 11, wherein the obtaining, by an event monitoring interface, processing information associated with each of the sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further comprises:

when processing suspension information associated with any sub-event information in the event information is detected through an event monitoring interface, updating event state information in processing progress information associated with the event information into a processing suspension state according to the processing suspension information, and updating identification information of a target event handler in the processing progress information into identification information of a target sub-event handler matched with the sub-event information;

and when the processing starting information associated with the sub-event information is detected through the event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing starting state according to the processing starting information.

13. The method according to claim 11, wherein the obtaining, by an event monitoring interface, processing information associated with each of the sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further comprises:

when event switching information associated with any sub-event information in the event information is detected through an event monitoring interface, switching event handlers matched with the sub-event information are obtained according to the event switching information, and the corresponding relation between the switching event handlers and the sub-event information is established so that the switching event handlers can process the sub-event information;

and when processing starting information associated with the sub-event information is detected through an event monitoring interface, updating the identification information of the target event handler in the processing progress information into the identification information of the transfer event handler.

14. The method according to claim 11, wherein the obtaining, by an event monitoring interface, processing information associated with each of the sub-event information, and updating, according to the processing information, processing progress information associated with the event information in the event processing list, further comprises:

and when processing completion information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating event state information in the processing progress information associated with the event information into a processing completion state according to the processing completion information.

15. The method according to claim 14, further comprising, after updating event status information in the processing progress information associated with the event information to a processing completion status according to the processing completion information:

and when the processing flow end information associated with the last sub-event information in the event information is detected through an event monitoring interface, updating the event state information in the processing progress information associated with the event information into a processing flow end state according to the processing flow end information.

16. The method of claim 1, further comprising:

establishing an event flow list matched with the event information;

and writing the processing information associated with each sub-event information in the event information into the event flow list.

17. The method of claim 1, after detecting the number of event types in the event information, further comprising:

when the number of the event types in the event information is detected to be equal to one, acquiring a target event handler matched with the event information in an event handler list, and establishing a corresponding relation between the target event handler and the event information so that the target event handler can process the event information;

and acquiring processing information associated with the event information through an event monitoring interface, and updating the processing progress information associated with the event information in the event processing list according to the processing information.

18. An event processing apparatus, comprising:

the information matching module is used for acquiring target sub-event handlers matched with the sub-event information in an event handler list and establishing a corresponding relation between the target sub-event handlers and the sub-event information so that the target sub-event handlers can process the corresponding sub-event information;

the information updating module is used for acquiring processing information associated with each sub-event information through an event monitoring interface and updating the processing progress information associated with the event information in the event processing list according to the processing information;

wherein, when the processing progress information associated with the event information includes identification information of a target event handler matched with the event information, the information updating module is specifically configured to:

before processing starting information associated with first sub-event information in the event information is detected through an event monitoring interface, identification information of target event processing personnel matched with the event information in the processing progress information is null;

19. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the event processing method according to any of claims 1-17 when executing the computer program.

20. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the event processing method according to any one of claims 1 to 17.