CN107786430B - Robot chatting method and system - Google Patents
Robot chatting method and system Download PDFInfo
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- CN107786430B CN107786430B CN201710954018.9A CN201710954018A CN107786430B CN 107786430 B CN107786430 B CN 107786430B CN 201710954018 A CN201710954018 A CN 201710954018A CN 107786430 B CN107786430 B CN 107786430B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
Abstract
The embodiment of the invention provides a robot chatting method and system, and belongs to the field of intelligent chatting robots. The robot chatting method includes: storing historical chat messages regarding the automated conversation; assigning an identification code to the historical chat message; judging whether a modification dialogue command is detected; and when the dialog modification command is detected, triggering the identification code to call the historical chat message so as to cover the current automatic dialog box. By the robot chatting method and the system provided by the embodiment of the invention, the previous input state can be quickly and effectively recovered when the user inputs an error, and the chatting robot does not need to repeatedly execute the corresponding data processing operation before the input state, so that the question and answer experience of the user is optimized.
Description
Technical Field
The invention relates to the field of intelligent chatting robots, in particular to a robot chatting method and a robot chatting system.
Background
With the increasing popularity of computers and computer networks, the internet has penetrated into various fields of work, study and life of people, and the appearance of Instant Messaging (IM) application programs greatly enriches the way people communicate with each other.
The chat robot is a robot which can be on-line at any time by means of communication and communicate with people through natural language. Chat robots have been widely used in various fields, such as: weather inquiry, map inquiry, life message inquiry and the like, which bring convenience to the life of people. However, with the continuous improvement of the user requirements, people find that the information input by the user at a single time is too little to obtain the result meeting the user expectations; therefore, a novel multi-interactive chat robot is produced; for example: when the user inputs weather in the automatic dialog box, the multi-interactive chat robot can continuously inquire weather of what place, and after the user feeds back the weather, the final result is fed back to the user; therefore, the multi-interactive robot can provide services for the user more accurately through more user information collection.
However, the inventor of the present application finds that the multi-interactive chat robot in the prior art has at least the following defects in the process of implementing the present invention: in the process of automatic chat of users, when users find that the input of the users is wrong, the users can only restart the input in many cases, but cannot return to the previous input, thereby greatly influencing the user experience of automatic conversation; and aiming at the re-input of the user, the chat robot is required to re-implement the corresponding data processing process, and additional workload is added for the chat robot.
Disclosure of Invention
The embodiment of the invention aims to provide a robot chatting method and system, which are used for at least solving the technical problems that in the automatic chatting process of a user, when the user finds that the user inputs the wrong input, the user cannot return to the previous input, so that the user experience of automatic conversation is poor and the additional burden of a robot is large in the prior art.
In order to achieve the above object, an aspect of the embodiments of the present invention provides a robot chat method, including: storing historical chat messages regarding the automated conversation; assigning an identification code to the historical chat message; judging whether a modification dialogue command is detected; and when the conversation modifying command is detected, triggering the identification code to call the historical chat message so as to cover the current chat message and an automatic dialog box of the terminal.
Optionally, the allocating an identification code to the historical chat message includes: and correspondingly and respectively allocating a plurality of identification codes to a plurality of historical chat messages generated by a plurality of user input processes.
Optionally, the triggering the identification code to invoke the historical chat message when the dialog modification command is detected includes: when the modification dialogue command is detected, analyzing a target identification code contained in the modification dialogue command; traversing a history chat list based on the target identification code to determine history chat messages matched with the target identification code, wherein multiple groups of history chat messages and identification codes which correspond to each other one by one are recorded in the history chat list.
Optionally, the plurality of history chat lists are provided, and the plurality of history chat lists respectively correspond to a plurality of user IDs.
Optionally, the determining whether the modification dialog command is detected includes: generating a corresponding modification control in the automatic dialog box aiming at the historical chat messages generated by the user input process; and judging whether a modification dialogue command is detected or not by detecting whether the modification control receives user interaction operation or not.
Optionally, the historical chat messages regarding the automatic conversation are stored based on a snapshot technique.
Another aspect of an embodiment of the present invention provides a robot chat system, including: a storage unit for storing a history chatting message about an automatic conversation; the identification unit is used for distributing identification codes to the historical chat messages; a judging unit for judging whether a modification dialogue command is detected; and the restoring unit is used for triggering the identification code to call the historical chat message when the conversation modifying command is detected so as to cover the current chat message and an automatic dialog box of the terminal.
Optionally, the identification unit is configured to correspondingly assign a plurality of identification codes to a plurality of historical chat messages generated by a plurality of user input processes.
Optionally, the reduction unit comprises: the analysis module is used for analyzing the target identification code contained in the modification dialogue command when the modification dialogue command is detected; and the traversing module is used for traversing a historical chat list based on the target identification code to determine the historical chat messages matched with the target identification code, wherein a plurality of groups of historical chat messages and identification codes which correspond one to one are recorded in the historical chat list.
Optionally, the determining unit includes: the control generating module is used for generating a corresponding modification control in the automatic dialog box aiming at the historical chat messages generated by the user input process; and the operation detection module is used for judging whether a modification conversation command is detected by detecting whether the modification control receives user interaction operation.
Through the technical scheme, the historical chat messages related to automatic conversation between the user and the robot are stored, the corresponding identification codes are distributed to the historical chat messages, and when a conversation modification command is detected, the historical chat messages can be called by means of the identification codes, so that the current chat messages and the automatic dialog box are covered. Therefore, when the user inputs an error, the user can quickly and effectively reply to the previous input state, and the chat robot is not required to repeatedly execute the corresponding previous data processing operation, so that the user experience is optimized; in addition, the extra workload of the chat robot is eliminated, the system processing efficiency is improved, and the user experience can be improved.
Additional features and advantages of embodiments of the invention will be set forth in the detailed description which follows.
Drawings
The accompanying drawings, which are included to provide a further understanding of the embodiments of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the embodiments of the invention without limiting the embodiments of the invention. In the drawings:
FIG. 1 is an exemplary system architecture diagram in which the present invention may be applied;
FIG. 2 is a flow chart of a robotic chat method in accordance with an embodiment of the invention;
FIG. 3 is a flow chart of a robotic chat method in accordance with another embodiment of the invention;
FIG. 4 is an example of an application screenshot of a user interface with respect to a terminal applying the robotic chat method shown in FIG. 3;
fig. 5 is a schematic structural diagram of a robotic chat system according to an embodiment of the invention.
Detailed Description
The following detailed description of embodiments of the invention refers to the accompanying drawings. It should be understood that the detailed description and specific examples, while indicating embodiments of the invention, are given by way of illustration and explanation only, not limitation.
Referring to fig. 1, an exemplary system architecture 100 for a robotic chat method to which embodiments of the present invention may be applied is shown.
As shown in fig. 1, the system architecture 100 may include terminals 101, 102, 103, a network 104, and a server 105. The network 104 serves as a medium for providing communication links between the terminals 101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
The terminals 101, 102, 103 may be various electronic devices having a display screen and supporting information browsing, including but not limited to computers, smart phones, tablets, e-book readers, wearable smart devices, and the like.
The user may use the terminals 101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The terminals 101, 102, 103 may have various client applications installed thereon, such as an application marketplace type application, a map type application, a web browser application, a shopping type application, a search type application, an instant messaging tool, a mailbox client, social platform software, and the like. More specifically, the user can send a message such as a question through the network 104 using the terminals 101, 102, 103, and the server 105 can feed back a message such as a chat result for the question to the terminals 101, 102, 103 through the network 104.
The server 105 may be a device for providing a chat robot service for a user, that is, may perform the robot chat method described in the embodiment of the present invention, and may refer to only one server as shown in fig. 1, or may be a server cluster formed by multiple servers, which is not limited herein. In addition, the server 105 may be implemented locally for responding to the questions sent by the terminal, or based on the assistance of the network 104, and all fall within the scope of the present invention, as will be specifically described in other embodiments below.
It will be appreciated that the number of terminals, networks and servers in fig. 1 is merely illustrative. There may be any number of terminals, networks, and servers, as desired for an implementation.
Referring to fig. 2, a flow chart of a robot chat method according to an embodiment of the present invention is shown, where the method specifically includes the following steps:
step 201: storing historical chat messages regarding the automated conversation;
step 202: allocating an identification code to the historical chat message;
it is understood that, in the present embodiment, the number of the history chat messages matching the identification code is not limited, and may be one or more history chat messages, the history chat messages may include history user input information and history robot feedback information, and then an identification code is assigned to the history chat messages, and all of them belong to the scope of the present embodiment, and more specific implementation will be developed in the following by way of example.
Step 203: judging whether a modification dialogue command is detected;
and when the judgment result in the step 203 is that the modified dialogue command is detected, jumping to a step 204, and when the judgment result in the step 203 is no, jumping to a step 203 to be executed again, so as to realize monitoring the modified dialogue command.
Step 204: the trigger identification code invokes the historical chat message to override the current chat message and the automatic dialog box of the terminal.
In the embodiment of the invention, because the unique identification code is distributed to the historical chat message, the calling of the historical chat message can be completed based on the identification code; moreover, it should be emphasized that, through the implementation of the embodiment of the present invention, not only the user can be restored to the state of the last input, but also the user can be restored to the state of any previous input. In an application scenario of the embodiment of the present invention, a user has already input some information at 1 o' clock, and accordingly, a chat message recorded by an automatic conversation between the user and the robot at this time is a, and then the chat robot stores a and correspondingly assigns an identification code m; and when the user is at 1 o 'clock and 30 min, based on that the chat message recorded by the automatic chat box is b, it can be understood that b can be any number greater than a, at this time, if the user wants to restore the input state at 1 o' clock, the user can directly call a by transmitting an identification code m to the server (for example, the user directly inputs the identification code and the like), and cover or replace b with a, and send a to the terminal to cover the automatic dialog box of the terminal, thereby realizing the automatic dialog between the chat robot and the user to restore the previous state.
It should be noted that, the term "automatic dialog box" described in the embodiments of the present invention refers to an instant messaging tool used for interactive communication between the user terminal and the server, and the server can automatically answer the question posed by the user terminal based on the function or configuration of the chat robot. The covered current automatic dialog box described in the embodiment of the present invention may refer to all the historical chat messages input by the user during the interaction process between the user and the robot system, or may refer to a part of the historical chat messages input by the user, for example, the historical chat messages may be displayed on the user interface of the terminal at a certain time, and all of the historical chat messages are within the scope of the embodiment of the present invention.
As an example, regarding the execution of step 201, it may be to store the historical chat messages locally at the server by means of a snapshot. Accordingly, in the process executed in step 204, the history dialog box of the current terminal and the chat message of the server side may be covered by the communication interaction of the snapshot of the history chat message, so that the embodiment of the present invention can be implemented simply and effectively.
Referring to fig. 3, a flow chart of a robotic chat method according to another embodiment of the invention is shown, the method including the following steps:
step 301: storing historical chat messages regarding the automated conversation;
step 302: and correspondingly and respectively allocating a plurality of identification codes to a plurality of historical chat messages generated by a plurality of user input processes.
Step 303: generating a corresponding modification control in the automatic dialog box aiming at each input flow of the user;
step 304: judging whether a modification dialogue command is detected or not by detecting whether the modification control receives user interaction operation or not;
therefore, the corresponding historical chat messages can be backed up according to each input of the user, and the identification codes are distributed to the historical chat messages, so that the user can freely reply to the automatic chat state of any previous input step, and the user experience is optimized.
In addition, regarding the position setting of the modification control, for example, fig. 4 can be referred to, which shows a process of an intelligent inquiry robot performing an automatic chat with a user, where the "modification" control may be directly set near each input flow message in an automatic dialog box to facilitate a user click, and after the user clicks the "modification" control, the user can directly return to a previous input state, thereby improving user experience. In the size relation of the button, since the size of the finger click is also considered, according to the research result of the MIT Touch Lab, the finger contact area is 10-14mm on average, and the fingertip is 8-10mm on average, so the optimal hot zone size of the modification control is set to 10mm x 10mm, and the user operation is smoother. It will be appreciated that the above description of the specific embodiment of the control is for clarity of description only and should not be taken as limiting the scope of the invention.
When the determination result in the step 304 is yes, jumping to a step 305; and when the judgment result in the step 304 is negative, re-executing the step 304.
Step 305: analyzing and modifying the target identification code contained in the conversation command;
step 306: traversing a history chat list based on the target identification code to determine history chat messages matched with the target identification code, wherein a plurality of groups of history chat messages and identification codes which correspond one to one are recorded in the history chat list;
more preferably, the number of the history chat lists is multiple, and the multiple history chat lists respectively correspond to multiple user IDs, thereby implementing the management of the embodiment of the present invention for multiple users.
Step 307: overlaying the current chat message and the automatic dialog box of the terminal based on the determined historical chat message.
In order to achieve the purpose of modifying the user input at any position in the automatic conversation process, more specifically, a sid is allocated to each user's conversation process, and a data structure user _ info for recording the current user information is maintained at the server side during the conversation process. An id is set for each input submitted by a user, and a snapshot of the current data structure user _ info or an index of the snapshot is recorded. When the user modifies the input of a certain previous step, the corresponding id and the stored user _ info snapshot are found and directly restored, so that the purpose of modifying the input of any step can be realized.
The embodiment of the invention also has the advantages of simple implementation, convenience and reliability, can greatly reduce the input cost of the user, and can be modified at any time when the user inputs errors carelessly.
Referring to fig. 5, a schematic structural diagram of a robot chat system 500 according to an embodiment of the present invention is shown, where the system 500 includes a storage unit 501, an identification unit 502, a judgment unit 503, and a restoration unit 504. Wherein the storage unit 501 may store history chat messages regarding automatic conversation; the identification unit 502 may assign an identification code to the historical chat message; the judgment unit 503 may judge whether a modification dialogue command is detected; restoring element 504 may trigger the identification code to invoke the historical chat message to override the current automatic dialog box when a modify dialog command is detected.
For more specific details and technical effects of the robot chat system provided by the embodiment of the present invention, reference may be made to the above description of the robot chat method, and the same contents are not described herein again.
Although the embodiments of the present invention have been described in detail with reference to the accompanying drawings, the embodiments of the present invention are not limited to the details of the above embodiments, and various simple modifications can be made to the technical solutions of the embodiments of the present invention within the technical idea of the embodiments of the present invention, and the simple modifications all belong to the protection scope of the embodiments of the present invention.
It should be noted that the various features described in the above embodiments may be combined in any suitable manner without departing from the scope of the invention. In order to avoid unnecessary repetition, the embodiments of the present invention do not describe every possible combination.
Those skilled in the art will understand that all or part of the steps in the method according to the above embodiments may be implemented by a program, which is stored in a storage medium and includes several instructions to enable a single chip, a chip, or a processor (processor) to execute all or part of the steps in the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In addition, any combination of various different implementation manners of the embodiments of the present invention is also possible, and the embodiments of the present invention should be considered as disclosed in the embodiments of the present invention as long as the combination does not depart from the spirit of the embodiments of the present invention.
Claims (10)
1. A robotic chat method, the method comprising:
storing a history chat message about the automatic conversation, the history chat message including history user input information and history robot feedback information;
assigning an identification code to the historical chat message;
judging whether a modification dialogue command is detected; and
and when the conversation modifying command is detected, triggering the identification code to call the historical chat message so as to cover the current chat message and the automatic dialog box of the terminal, and returning to the previous input state.
2. The method of claim 1, wherein said assigning an identification code to said historical chat message comprises:
and correspondingly and respectively allocating a plurality of identification codes to a plurality of historical chat messages generated by a plurality of user input processes.
3. The method of claim 2, wherein triggering the identification code to invoke the historical chat message when the modify conversation command is detected comprises:
when the modification dialogue command is detected, analyzing a target identification code contained in the modification dialogue command;
traversing a history chat list based on the target identification code to determine history chat messages matched with the target identification code, wherein multiple groups of history chat messages and identification codes which correspond to each other one by one are recorded in the history chat list.
4. The method of claim 3, wherein the historical chat list is plural, and the plural historical chat lists correspond to plural user IDs respectively.
5. The method of claim 1, wherein determining whether a modify dialog command is detected comprises:
generating a corresponding modification control in the automatic dialog box aiming at the historical chat messages generated by the user input process;
and judging whether a modification dialogue command is detected or not by detecting whether the modification control receives user interaction operation or not.
6. The method of any of claims 1-5, wherein the historical chat messages regarding automatic conversations are stored based on snapshot techniques.
7. A robotic chat system, the system comprising:
a storage unit for storing a history chat message about an automatic conversation, the history chat message including history user input information and history robot feedback information;
the identification unit is used for distributing identification codes to the historical chat messages;
a judging unit for judging whether a modification dialogue command is detected;
and the restoring unit is used for triggering the identification code to call the historical chat message when the dialog modification command is detected so as to cover the current chat message and the automatic dialog box of the terminal and reply to the previous input state.
8. The system of claim 7, wherein the identification unit is configured to correspondingly assign a plurality of identification codes to the plurality of historical chat messages generated by the plurality of user input processes.
9. The system of claim 8, wherein the reduction unit comprises:
the analysis module is used for analyzing the target identification code contained in the modification dialogue command when the modification dialogue command is detected;
and the traversing module is used for traversing a historical chat list based on the target identification code to determine the historical chat messages matched with the target identification code, wherein a plurality of groups of historical chat messages and identification codes which correspond one to one are recorded in the historical chat list.
10. The system according to claim 7, wherein the judging unit includes:
the control generating module is used for generating a corresponding modification control in the automatic dialog box aiming at the historical chat messages generated by the user input process;
and the operation detection module is used for judging whether a modification conversation command is detected by detecting whether the modification control receives user interaction operation.
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| US11862165B1 (en) * | 2022-08-30 | 2024-01-02 | Truist Bank | Optimized virtual assistant for connecting a user to a live agent |
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| CN108789452A (en) * | 2018-04-12 | 2018-11-13 | 广东水利电力职业技术学院（广东省水利电力技工学校） | A kind of intelligent nursing machine people's control system |
| CN109120509B (en) * | 2018-07-26 | 2021-12-28 | 创新先进技术有限公司 | Information collection method and device |
| CN109754806A (en) * | 2019-03-21 | 2019-05-14 | 问众智能信息科技（北京）有限公司 | A kind of processing method, device and the terminal of more wheel dialogues |
| CN110209788B (en) * | 2019-05-29 | 2021-08-03 | 杭州朗和科技有限公司 | Input information processing method, device, system, storage medium and electronic equipment |
| CN110609683B (en) * | 2019-08-13 | 2022-01-28 | 平安国际智慧城市科技股份有限公司 | Conversation robot configuration method and device, computer equipment and storage medium |
| CN113347075B (en) * | 2021-05-11 | 2022-09-09 | 广州市申迪计算机系统有限公司 | WeChat group message response method and device |
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