CN112837773A - Intelligent supervision system and method for home-based care service - Google Patents
Intelligent supervision system and method for home-based care service Download PDFInfo
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Abstract
The invention discloses an intelligent supervision system and an intelligent supervision method for home-based care service, and relates to the technical field of home-based care service. The system comprises a management system controlled by a manager, a nursing end App installed on a mobile terminal of a service person and a nursing service audio collector; the management system sends orders to the service personnel, the service personnel record the service through the nursing end App, and the nursing process is supervised by the nursing end App and the nursing service audio collector device together. According to the invention, double guarantees of voice intelligent audit and manual intervention audit in the whole process of home care service are realized, the whole process of service can be supervised and data stored, cloud inquiry can be carried out at any time, high intellectualization of service supervision in a home care service system is realized, the traditional offline spot check supervision mode is replaced, the full coverage of service supervision is realized, and the effectiveness and the accuracy of service supervision are effectively improved.
Description
Technical Field
The invention belongs to the technical field of home care services, and particularly relates to an intelligent supervision system and method for home care nursing services.
Background
With the reduction of birth rate, the proportion of the elderly population in the whole population is higher, the corresponding nursing problems in unit families and the elderly needing to be taken care are more and more, and the corresponding nursing problems do not reach the same height with the development of the society; under the vigorous promotion of the Chinese government, the combination of community old-age mode innovation, intelligent old-age promotion and medical care becomes an industry hotspot, and the market scale of the medical care combined industry in 2021 year is expected to break through 1 trillion yuan. In the future, a new endowment service system combining household basis, community dependence, institution supplement and medical care is gradually formed, and the development of an endowment financial market is more perfect. For the existing endowment mode, the service coverage of an offline endowment hospital or an offline entity endowment service mechanism in a small-range service coverage is mostly adopted, and for the mode of integrating resources on line and dispatching orders for service, the existing technical scheme is not mature due to the problems of the whole service flow and the supervision difficulty. Therefore, based on the above problems, it is of great significance to provide an intelligent supervision system and method for home care and care services.
Disclosure of Invention
The invention provides an intelligent supervision system and an intelligent supervision method for home care service, which solve the problems.
In order to solve the technical problems, the invention is realized by the following technical scheme:
the invention discloses an intelligent supervision system for home-based care service for nursing the aged, which comprises a management system controlled by a manager, a care end App installed on a mobile terminal of a service person and a care service audio collector, wherein the care end App is connected with the service person mobile terminal; the system dispatches the service personnel through the management system, the service personnel record the service through the nursing end App, and the nursing process is supervised by the nursing end App and the nursing service audio collector equipment together;
the management system comprises an order module, an equipment management and control module, a work order management module, a voice module and a return visit module; the order module is used for appointing a care plan and a work order schedule; the equipment management and control module is used for binding or unbinding the service personnel mobile terminal equipment, the service personnel and the corresponding work order information; the work order management module is used for carrying out addition, modification or deletion of work orders, work order query and work order detail storage; the service storage module is used for storing a nursing log of nursing services performed by service personnel, a service process audio file recorded by a nursing service audio collector device and visual service content displayed by digital expression forms such as data, charts and the like; the return visit module is used for returning visits to the abnormal work orders identified by the work order supervision module;
the nursing side App comprises a work order supervision module, a nursing log module and an equipment binding and unbinding module; the work order supervision module is used for supervising order sign-in, voiceprint recognition, service items, service item duration and sign-out of service personnel; the nursing log module is used for storing a work order nursing log; the equipment binding and unbinding module is used for binding a nursing end App of a service staff with the work order management system equipment control module and the service staff information;
the nursing service audio collector equipment is connected with a nursing end App of a service worker through Bluetooth and performs data interaction, and recorded audio data are uploaded to a cloud voice analysis system trained through voice big data through a network.
An intelligent supervision method for home care service comprises the following steps:
s01, binding nursing service audio collector equipment to a service staff through a work order management system or a nursing side App on a service staff mobile terminal by a manager;
s02, before home care and nursing service starts, a service person needs to start nursing service audio collector equipment, and the nursing side App is connected with the nursing service audio collector equipment through Bluetooth searching;
s03, when the service staff signs the work order, the nursing end App matches the nursing service audio collector equipment bound by the system, and starts data collection;
s04, during the home care and nursing service, collecting data during the whole service period through a nursing service audio collector device;
s05, for data collected by the nursing service audio collector equipment, the nursing service audio collector equipment is sent to a nursing side App in a Bluetooth transmission mode, the nursing side App generates a corresponding audio file for each service worksheet, the collected audio data are stored in the audio files and uploaded to a cloud voice analysis system trained by big voice data;
s06, performing semantic analysis and voice transcription on the collected audio data by the cloud voice analysis system trained by the voice big data, and sending the voice transcription result to an application server corresponding to the nursing side App in real time;
and S07, the application server receives the voice transcription data returned by the cloud, intelligently matches the work order service item content and the service item duration through big data algorithm analysis, checks the work order, and automatically generates a nursing log for the completed work order.
Further, the step S07 further includes: during service, when the content of the speech recognition service item is not consistent with the content of the plan service item or the duration of the service item is not consistent through the returned result of big data analysis, the work order automatically enters a work order to be checked; and logging in the work order system by the manager to audit the work order, entering the finished work order after the audit is successful, and determining the work order as an invalid work order if the audit is not passed.
Compared with the prior art, the invention has the following beneficial effects:
the system comprises a work order management system, a nursing side App and a nursing service audio collector device interacted through Bluetooth, wherein the management system is used for managing home care orders, managing and controlling access binding and unbinding of the nursing side App of service personnel, managing and controlling the work order, storing service information and revising abnormal orders, and the management system is used for managing and controlling real-time progress and management information of the work order, so that the on-line home care orders can be efficiently managed, assigned and supervised; the nursing service audio collector device acquires audio data in the home care and old care service process in real time and stores the audio data by cloud service, and the cloud voice analysis system trained by voice big data analyzes the audio data through a big data algorithm and intelligently matches the content of a work order service item and the service duration, so that the work order operated by a server is audited and supervised; the system and the method realize double guarantee of voice intelligent audit and manual intervention audit in the whole process of home care service, can supervise and store data in the whole process of service, can perform cloud inquiry at any time, realize high intelligence of service supervision in a home care service system, replace a traditional offline spot check supervision mode, realize full coverage of service supervision, and effectively improve effectiveness and accuracy of service supervision.
Of course, it is not necessary for any product in which the invention is practiced to achieve all of the above-described advantages at the same time.
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In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic structural diagram of an intelligent monitoring system for home care and care services according to the present invention;
fig. 2 is a flowchart illustrating steps of an intelligent supervision method for home care services according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, the intelligent supervision system for home care and nursing services of the present invention includes a management system managed by a manager, a nursing side App installed on a mobile terminal of a service person, and a nursing service audio collector; the system dispatches the service personnel through the work order management system, the service personnel record the service through the nursing end App, and the nursing process is supervised by the nursing end App and the nursing service audio collector equipment together;
the management system comprises an order module, an equipment management and control module, a work order management module, a voice module and a return visit module; the order module is used for appointing a care plan and a work order schedule; the equipment management and control module is used for binding or unbinding the service personnel mobile terminal equipment, the service personnel and the corresponding work order information; the work order management module is used for carrying out addition, modification or deletion of work orders, work order query and work order detail storage; the service storage module is used for storing a nursing log of nursing services performed by service personnel, a service process audio file recorded by the nursing service audio collector equipment and visual service content displayed by digital expression forms such as data, charts and the like; the return visit module is used for returning visits to the abnormal work orders identified by the work order supervision module;
the nursing side App comprises a work order supervision module, a nursing log module and an equipment binding and unbinding module; the work order supervision module is used for supervising order sign-in, voiceprint recognition, service items, service item duration and sign-out of service personnel; the nursing log module is used for storing a work order nursing log; the equipment binding and unbinding module is used for binding a nursing end App of a service staff with the work order management system equipment control module and the service staff information;
the nursing service audio collector equipment is connected with a nursing end App of a service staff through Bluetooth and performs data interaction, and recorded audio data are uploaded to a cloud voice analysis system trained through voice big data through a network.
As shown in fig. 2, an intelligent supervision method for home care services includes the following steps:
s01, binding nursing service audio collector equipment to a service staff through a work order management system or a nursing side App on a service staff mobile terminal by a manager;
s02, before home care and nursing service starts, a service person needs to start nursing service audio collector equipment, and the nursing side App is connected with the nursing service audio collector equipment through Bluetooth searching;
s03, when the service staff signs the work order, the nursing end App matches the nursing service audio collector equipment bound by the system, and starts data collection;
s04, during the home care and nursing service, acquiring the audio of the whole service period through a nursing service audio collector device;
s05, sending the sound collected by the nursing service audio collector equipment to a nursing side App in a Bluetooth transmission mode, wherein the nursing side App generates a corresponding audio file for each service worksheet, stores the collected audio data into the audio file, and uploads the audio data to a cloud voice analysis system trained by voice big data;
s06, the intelligent voice recognition cloud end carries out voice transcription on the collected audio data, and the voice transcription result is sent to an application server corresponding to the nursing end App in real time;
and S07, the application server receives the voice transcription data returned by the cloud, intelligently matches the work order service item content and the service duration through big data algorithm analysis, checks the work order, and automatically generates a nursing log for the completed work order.
Wherein, step S07 further includes: during service, when the content of the speech recognition service item is not consistent with the content of the plan service item or the service duration is not consistent through the returned result of big data analysis, the work order automatically enters the work order to be checked; and logging in the work order system by the manager to audit the work order, entering the finished work order after the audit is successful, and determining the work order as an invalid work order if the audit is not passed.
Has the advantages that:
the system comprises a work order management system, a nursing side App and a nursing service audio collector device interacted through Bluetooth, wherein the management system is used for managing home care orders, managing and controlling access binding and unbinding of the nursing side App of service personnel, managing and controlling the work order, storing service information and revising abnormal orders, and the management system is used for managing and controlling real-time progress and management information of the work order, so that the on-line home care orders can be efficiently managed, assigned and supervised; the nursing service audio collector device acquires service data in the home care and old care service process in real time and stores the service data by cloud service, and the cloud voice analysis system trained by voice big data analyzes the audio data through a big data algorithm and intelligently matches the content of a work order service item and the service duration, so that the work order operated by a server is audited and supervised; the system and the method realize double guarantee of voice intelligent audit and manual intervention audit in the whole process of home care service, can supervise and store data in the whole process of service, can perform cloud inquiry at any time, realize high intelligence of service supervision in a home care service system, replace a traditional offline spot check supervision mode, realize full coverage of service supervision, and effectively improve effectiveness and accuracy of service supervision.
The preferred embodiments of the invention disclosed above are intended to be illustrative only. The preferred embodiments are not intended to be exhaustive or to limit the invention to the precise embodiments disclosed. Obviously, many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the invention and the practical application, to thereby enable others skilled in the art to best utilize the invention. The invention is limited only by the claims and their full scope and equivalents.
Claims (3)
1. An intelligent supervision system for home care nursing services is characterized by comprising a management system controlled by a manager, a nursing end App installed on a mobile terminal of a service person and a nursing service audio collector; the system dispatches the service personnel through the management system, the service personnel record the service through the nursing end App, and the nursing end App, the nursing service audio collector equipment and the cloud voice analysis system trained through voice big data jointly supervise the whole nursing service process;
the management system comprises an order module, an equipment management and control module, a work order management module, a voice module and an abnormal work order return visit module; the order module is used for appointing a care plan and a work order schedule; the equipment management and control module is used for binding or unbinding the service personnel mobile terminal equipment with the service personnel and the corresponding service customers; the work order management module is used for carrying out addition, modification or deletion of work orders, work order query and work order detail storage; the service storage module is used for storing a nursing log of nursing services performed by service personnel, a service process audio file acquired by a nursing service audio acquisition device and visual service content displayed by digital expression forms such as data, charts and the like; the return visit module is used for returning visits to the abnormal work orders identified by the work order supervision module;
the nursing side App comprises a work order supervision module, a nursing log module and an equipment binding and unbinding module; the work order supervision module is used for supervising order sign-in, voiceprint recognition, service items, service duration and sign-out of service personnel; the nursing log module is used for storing a work order nursing log; the equipment binding and unbinding module is used for binding a nursing end App of a service staff with the work order management system equipment control module and the service staff information;
the nursing service audio collector equipment is connected with a nursing end App of a service worker through Bluetooth, performs data interaction, and uploads collected audio data to a cloud voice analysis system trained by voice big data through a network.
2. The intelligent supervision method for home care and care services corresponding to the intelligent supervision system according to claim 1, comprising the following steps:
s01, binding nursing service audio collector equipment to a service staff through a nursing terminal App on a management system or a service staff mobile terminal by a manager;
s02, a service person needs to start a nursing service audio collector device before home care service starts, and the nursing side App is automatically searched and connected with the nursing service audio collector device through Bluetooth;
s03, when the service staff signs the work order, the nursing end App matches the nursing service audio collector equipment bound by the system, and starts data collection;
s04, during the home care and nursing service, acquiring the audio in the whole service process through a nursing service audio collector device;
s05, for data collected by the nursing service audio collector equipment, the nursing service audio collector equipment is sent to a nursing side App in a Bluetooth transmission mode, the nursing side App generates a corresponding audio file for each service worksheet, the collected audio data are stored in the audio files and uploaded to a cloud voice analysis system trained by big voice data;
s06, performing semantic analysis and voice transcription on the collected audio data by the cloud voice analysis system trained by the voice big data, and sending the voice transcription result to an application server corresponding to the nursing side App in real time;
and S07, the application server receives the voice transcription data returned by the cloud, intelligently matches the work order service item content and the service item duration through big data algorithm analysis, checks the work order, and automatically generates a nursing log for the completed work order.
3. The intelligent supervision method for home care and care services according to claim 2, wherein the step S07 further comprises: during service, when the content of the speech recognition service item is not consistent with the content of the plan service item or the duration of the service item is not consistent through the returned result of big data analysis, the work order automatically enters a work order to be checked; and the work order to be audited logs in the management system through the manager to audit the work order, the work order is entered into the completed work order after the audit is successful, and if the audit is not passed, the work order is determined to be an invalid work order.
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Application publication date: 20210525 |