CN112767097A - Electronic commerce management system - Google Patents
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- CN112767097A CN112767097A CN202110269648.9A CN202110269648A CN112767097A CN 112767097 A CN112767097 A CN 112767097A CN 202110269648 A CN202110269648 A CN 202110269648A CN 112767097 A CN112767097 A CN 112767097A
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- G06Q30/06—Buying, selling or leasing transactions
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
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Abstract
The invention relates to the technical field of electronic commerce, and discloses an electronic commerce management system, which comprises a client management module, a client management module and a client management module, wherein the client management module is used for managing clients; the order management module is used for managing real-time orders of the customers; the logistics management module is used for shipping the commodities ordered by the customer after the customer orders; the client feedback module is used for feeding back various problems of the client; the order analysis module is used for analyzing the whole order; and the customer analysis module is used for analyzing the overall customer condition. The system can provide higher-quality service for the consumer and improve the shopping experience of the consumer. Meanwhile, the merchant can be guided to improve the quality of goods and the quality of service. The method provides guidance for design departments and production departments, and provides reference for site selection of the logistics warehouse.
Description
Technical Field
The invention relates to the technical field of electronic commerce, in particular to an electronic commerce management system.
Background
The electronic commerce is the morning activity carried out by utilizing a microcomputer technology and a network communication technology, and students and enterprise people give different definitions according to the positions of the students and the enterprise people and different angles and degrees of participation in the electronic commerce; the key point of electronic commerce is business model by means of electronic equipment and network technology, and with the development of electronic commerce, the electronic commerce already comprises not only the main connotation of shopping but also logistics distribution and accompanying services.
In recent years, with the rapid development of computer network technology, the development of electronic commerce is not developed before, and various online transactions and electronic payment modes appear, so that the method not only brings huge impact to shopping, consumption and life concepts of people, but also brings convenience to daily life of people, and truly realizes the shopping consumption concept of being out of home and being delivered to home.
Electronic commerce is a direct product of internet explosion-type development and is a brand new development direction of network technology application. The characteristics of openness, globality, low cost and high efficiency of the internet itself also become the intrinsic characteristics of electronic commerce, and make the electronic commerce greatly surpass the value of a new trade form, which not only changes the production, operation and management activities of enterprises, but also influences the whole social and economic operation and structure.
However, due to the prosperous development of electronic commerce, the electronic commerce management system in the prior art has a single function, and in practical use, the service is not in place, the user experience is not as good as that of an off-line store, and further improvement is still needed.
Disclosure of Invention
The technical problem to be solved by the invention is to overcome the technical problems in the prior art, thereby providing an e-commerce management system which can provide higher-quality service for consumers and improve the shopping experience of the consumers.
To this end, the present invention provides an electronic commerce management system, comprising:
a client management module: for managing the customers;
an order management module: the system is used for managing real-time orders of the customers;
the logistics management module: the system is used for shipping the commodities ordered by the customer after the order is placed by the customer;
a client feedback module: for feeding back various questions of the client;
an order analysis module: the order analysis module is used for analyzing the whole order;
a customer analysis module: for analyzing the overall customer situation.
Optionally, in the electronic commerce management system, the order management module includes:
a charging management unit: the system is used for charging the commodities ordered by the client;
a settlement management unit: for settling the settlement of the goods ordered by the customer;
a client confirmation unit: the system is used for confirming the name, the quantity, the amount, the address of the receiver and the contact telephone of the commodity after the payment of the order form of the customer is finished.
Optionally, in the electronic commerce management system, the logistics management module includes:
the logistics order management unit: for receiving a customer order and determining the name, quantity, customer name, consignee address and contact number of the goods;
a cargo management unit: the system is used for generating a goods delivery list and determining the inventory condition of each goods according to the name, the quantity and the customer name of the goods, and managing the goods in the warehouse;
a delivery management unit: the system is used for packing and delivering the commodities according to the address of the receiver and the contact telephone.
Optionally, in the electronic commerce management system, the customer feedback module includes:
a problem feedback unit: the system is used for the customer to feed back the problems in the shopping or the shopping process;
a shopping experience unit: the method is used for feeding back the experience and feeling of the customer on the shopping.
Optionally, the e-commerce management system may further comprise a customer order issue, an activity price issue, an inventory issue, a delivery issue and a shipping address issue during the shopping process.
Optionally, in the electronic commerce management system, the order analysis module includes:
a commodity analysis unit: the system is used for analyzing the specific commodity conditions, determining the sales conditions of various commodities and feeding the results back to the design department and the production department so as to guide the design department to design and guide the production department to produce corresponding products;
unpaid analysis unit: the system is used for analyzing the condition that the client finishes placing the order but does not pay, feeding the result back to the after-sales service department, contacting the client through the after-sales service department, determining the specific condition and guiding the improvement of design and service.
Optionally, in the electronic commerce management system, the customer analysis module includes:
a customer group analysis unit: for analyzing gender and age distribution of a customer purchasing a commodity;
customer regional analysis unit: the system comprises a database, a database and a server, wherein the database is used for analyzing the geographic position condition of a client purchasing a certain commodity;
customer preference analysis unit: the system is used for analyzing the preference degree of a customer for a certain type of goods and determining the preference characteristics of the customer according to the relevant characteristics.
Optionally, in the electronic commerce management system, the relevant characteristics include style and color of the commodity.
Optionally, in the electronic commerce management system, the customer region analysis unit constructs a logistics warehouse, performs advertisement delivery, and establishes an off-line after-sale service department according to a specific customer region location.
The technical scheme of the invention has the following advantages:
1. the electronic commerce management system manages the customers through the customer management module. And managing the real-time order through an order management module. And (4) incoming line goods delivery through the logistics management module. And feeding back the problems in the customer shopping through a customer feedback module. The whole order is analyzed through the order analysis module, and the customer condition is analyzed through the customer analysis module. The system can provide higher-quality service for the consumer and improve the shopping experience of the consumer. The whole system has perfect functions and can guide merchants to improve the quality of goods and the quality of service. The method provides guidance for design departments and production departments, and provides reference for site selection of the logistics warehouse.
2. According to the electronic commerce management system, the problem feedback unit is used for feeding back the ordering problem, the activity price problem, the inventory problem, the distribution problem and the delivery address problem which are encountered by the customer in the shopping process, so that corresponding guidance is provided for a merchant, guidance is provided for the site selection of the storage warehouse, the commodity can be delivered to the customer more quickly, and the shopping experience of the customer is improved.
3. The electronic commerce management system analyzes the commodity sales condition through the commodity analysis unit so as to facilitate the redesign or improved design of a design department and guide a production department to carry out corresponding production, and avoids the over-high inventory pressure of commodities with good sales volume and commodities with poor sales volume.
4. According to the electronic commerce management system, through analysis of the client region, an enterprise is guided to select a site according to the region condition to build a logistics warehouse, the distribution efficiency is improved, the logistics distribution cost is reduced, and better shopping experience is provided for the client. In addition, according to the analysis of customer regions, advertisement putting can be selected in the regions to enlarge sales volume, and meanwhile, an off-line after-sales service department is established, so that local customers can conveniently return goods, and the shopping experience of users is improved.
5. The electronic commerce management system of the invention provides more design references for design departments according to relevant characteristics such as style, color and the like through the analysis of the preference of customers, thereby improving the sales volume of commodities.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a schematic structural diagram of an e-commerce management system according to an embodiment of the present invention.
Description of reference numerals:
1-a customer management module;
2-order management module; 21-a charging management unit; 22-settlement management unit; 23-a client confirmation unit;
3-logistics management module; 31-logistics order management unit; 32-a cargo management unit; 33-a delivery management unit;
4-a client feedback module; 41-problem feedback unit; 42-a shopping experience unit;
5-order analysis module; 51-a commodity analysis unit; 52-unpaid analysis Unit;
6-customer analysis module; 61-customer group analysis unit; 62-customer regional analysis unit; 63-customer preference analysis unit.
Detailed Description
The technical solutions of the present invention will be described clearly and completely with reference to the accompanying drawings, and it should be understood that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1
Referring to fig. 1, an electronic commerce management system provided in this embodiment includes a customer management module, an order management module, a logistics management module, a customer feedback module, an order analysis module, and a customer analysis module. The client management module is used for managing clients. The order management module is used for managing the real-time orders of the customers. The logistics management module is used for shipping the commodities ordered by the customer after the order is placed by the customer. The client feedback module is used for feeding back various problems of the client. The order analysis module is used for analyzing the whole order. And the customer analysis module is used for analyzing the overall customer condition.
Specifically, the order management module comprises a charging management unit, a settlement management unit and a client confirmation unit. The charging management unit is used for charging the commodity ordered by the client, displaying the price of the commodity on an ordering interface after the client orders the commodity, and obtaining the cost of the commodity purchased at this time after determining the quantity. The settlement management unit is used for settling the commodities ordered by the client, and the client can settle the accounts by obtaining the settlement information of the commodities after selecting the commodities and determining the quantity of the commodities. The customer confirmation unit is used for confirming the name, the quantity, the amount, the address of the receiver and the contact telephone of the commodity after the customer completes the ordering and payment. After payment is completed, the customer confirms the name, the quantity, the amount, the address of the receiver and the contact telephone of the commodity, so that the problem of customer orders can be reduced, the logistics efficiency is improved, the logistics cost is reduced, and the probability of customer goods return is reduced.
The logistics management module comprises a logistics order management unit, a goods management unit and a distribution management unit. The logistics order management unit is used for receiving a customer order, determining the name, the quantity, the customer name, the receiver address and the contact telephone of the commodity, and after receiving the customer order, arranging delivery according to the name, the quantity, the customer name, the receiver address and the contact telephone of the commodity. The goods management unit is used for generating goods delivery lists according to the names, the quantity and the customer names of the goods, determining the inventory condition of each goods, managing the goods in the warehouse, picking the goods from the warehouse according to the goods delivery lists, packaging the goods after the goods picking is completed, and waiting for delivery together with the goods delivery lists. The delivery management unit is used for packaging and delivering the commodities according to the address of the receiver and the contact telephone, generating a waybill number according to the packaged goods, and taking the goods by a corresponding express company to deliver the goods.
The customer feedback includes a question feedback unit and a shopping experience unit. The problem feedback unit is used for feeding back the problems occurring in the shopping or the shopping process by the customer, feeding back the ordering problem, the activity price problem, the inventory problem, the distribution problem and the delivery address problem encountered by the customer in the shopping process, providing corresponding guidance for the merchant, guiding the address selection of the storage warehouse, improving the shopping experience of the customer, improving the use efficiency of the warehouse and enabling the commodity to be delivered to the hands of the customer better and faster. The shopping experience unit is used for feeding back the experience and feeling of the customer to the shopping, the customer evaluates the services of all links in the shopping, including the service evaluation of online shopping consultation, the evaluation of logistics speed and the evaluation of integral services, or the specific feedback details, and the merchant can correspondingly improve various services according to the corresponding feedback conditions, so that the service quality of the customer is improved, more orders can be obtained, and the goods return condition is reduced.
The order analysis module comprises a commodity analysis unit and an unpaid analysis unit. The commodity analysis unit is used for analyzing specific commodity conditions, determining the sales conditions of various commodities, feeding the results back to the design department and the production department so as to guide the design department to design and guide the production department to produce corresponding products, analyzing the sales volume of the commodities, determining the commodities with the best sales volume and the bad sales volume of the same commodity, arranging production according to the sales volume conditions by the production department, carrying out multi-stock on the commodities with good sales volume, avoiding the condition of selling broken goods on spot, providing better shopping experience for customers, simultaneously carrying out less-stock on the commodities with poor sales volume, avoiding the occurrence of overlarge inventory pressure on the commodities, providing guidance for the design department, redesigning the design department according to the characteristics of the commodities with good sales volume, or improving the designed commodities to release corresponding new money to manufacture more commodities with good sales volume, the sales volume is improved. The unpaid analysis unit is used for analyzing the condition that the client completes the order placement and does not pay, feeding the result back to the after-sales service department, contacting the client through the after-sales service department, determining the specific condition, guiding the improvement of design and service, the client may not pay after placing the order sometimes, the after-sales service department can ask the client to know the specific condition, on one hand, the increase of sales volume can be promoted, on the other hand, some places which can be improved can be collected for the convenience of providing better service for the client, and on the other hand, the sales volume of the e-commerce can be improved.
The customer analysis module comprises: the system comprises a client group analysis unit, a client region analysis unit and a client preference analysis unit. The customer group analysis unit is used for analyzing the gender and age distribution of a customer purchasing a certain commodity, obtaining the purchasing population condition of certain products, and then designing products except the ages and the genders according to the ages and the genders so as to design the population covering more age levels. Customer region analysis unit is used for the analysis to purchase a certain commodity customer's geographical position condition, according to the region condition, the commodity circulation warehouse is built in the address selection, the efficiency of logistics distribution is improved, the cost of logistics distribution is reduced, simultaneously the customer can be faster take the product of purchase, for the customer provides better shopping experience, according to specific region, can select to carry out the advertisement in these regions and put in and propagate, the sales volume can be enlarged, the off-the-shelf service portion of line can be established simultaneously, make things convenient for local customer to move back and trade goods, improve user shopping experience. The customer preference analyzing unit is used for analyzing the preference degree of a customer to certain type of commodities, determining the preference characteristics of the customer, such as style and color, according to the relevant characteristics, and providing more design references for design departments so that the commodities produced by design can obtain better sales volume.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (9)
1. An electronic commerce management system, comprising:
a client management module: for managing the customers;
an order management module: the system is used for managing real-time orders of the customers;
the logistics management module: the system is used for shipping the commodities ordered by the customer after the order is placed by the customer;
a client feedback module: for feeding back various questions of the client;
an order analysis module: the order analysis module is used for analyzing the whole order;
a customer analysis module: for analyzing the overall customer situation.
2. The electronic commerce management system of claim 1, wherein the order management module comprises:
a charging management unit: the system is used for charging the commodities ordered by the client;
a settlement management unit: for settling the settlement of the goods ordered by the customer;
a client confirmation unit: the system is used for confirming the name, the quantity, the amount, the address of the receiver and the contact telephone of the commodity after the payment of the order form of the customer is finished.
3. The electronic commerce management system of claim 1, wherein the logistics management module comprises:
the logistics order management unit: for receiving a customer order and determining the name, quantity, customer name, consignee address and contact number of the goods;
a cargo management unit: the system is used for generating a goods delivery list and determining the inventory condition of each goods according to the name, the quantity and the customer name of the goods, and managing the goods in the warehouse;
a delivery management unit: the system is used for packing and delivering the commodities according to the address of the receiver and the contact telephone.
4. The electronic commerce management system of claim 1, wherein the customer feedback module comprises:
a problem feedback unit: the system is used for the customer to feed back the problems in the shopping or the shopping process;
a shopping experience unit: the method is used for feeding back the experience and feeling of the customer on the shopping.
5. The system of claim 4, wherein the problems include ordering issues, activity price issues, inventory issues, shipping issues, and shipping address issues encountered by the customer during the shopping process.
6. The electronic commerce management system of claim 1, wherein the order analysis module comprises:
a commodity analysis unit: the system is used for analyzing the specific commodity conditions, determining the sales conditions of various commodities and feeding the results back to the design department and the production department so as to guide the design department to design and guide the production department to produce corresponding products;
unpaid analysis unit: the system is used for analyzing the condition that the client finishes placing the order but does not pay, feeding the result back to the after-sales service department, contacting the client through the after-sales service department, determining the specific condition and guiding the improvement of design and service.
7. The electronic commerce management system of claim 1, wherein the customer analysis module comprises:
a customer group analysis unit: for analyzing gender and age distribution of a customer purchasing a commodity;
customer regional analysis unit: the system comprises a database, a database and a server, wherein the database is used for analyzing the geographic position condition of a client purchasing a certain commodity;
customer preference analysis unit: the system is used for analyzing the preference degree of a customer for a certain type of goods and determining the preference characteristics of the customer according to the relevant characteristics.
8. The electronic commerce management system of claim 7, wherein the related characteristics include style and color of the merchandise.
9. The system as claimed in claim 7, wherein the customer region analysis unit is configured to select a location of a logistics warehouse, place an advertisement, and establish an offline after-sales service according to a specific customer region.
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| CN202110269648.9A CN112767097A (en) | 2021-03-12 | 2021-03-12 | Electronic commerce management system |
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| CN202110269648.9A CN112767097A (en) | 2021-03-12 | 2021-03-12 | Electronic commerce management system |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107346510A (en) * | 2017-07-04 | 2017-11-14 | 深圳齐心集团股份有限公司 | A kind of ecommerce information management system |
| CN111260439A (en) * | 2020-01-15 | 2020-06-09 | 山东劳动职业技术学院（山东劳动技师学院） | Electronic commerce system that intelligent degree is high |
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- 2021-03-12 CN CN202110269648.9A patent/CN112767097A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107346510A (en) * | 2017-07-04 | 2017-11-14 | 深圳齐心集团股份有限公司 | A kind of ecommerce information management system |
| CN111260439A (en) * | 2020-01-15 | 2020-06-09 | 山东劳动职业技术学院（山东劳动技师学院） | Electronic commerce system that intelligent degree is high |
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