CN112749815A - Environment comprehensive service system and application thereof - Google Patents
Environment comprehensive service system and application thereof Download PDFInfo
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- CN112749815A CN112749815A CN202110071079.7A CN202110071079A CN112749815A CN 112749815 A CN112749815 A CN 112749815A CN 202110071079 A CN202110071079 A CN 202110071079A CN 112749815 A CN112749815 A CN 112749815A
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- 238000012423 maintenance Methods 0.000 claims description 10
- 238000012545 processing Methods 0.000 claims description 6
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 claims description 6
- 238000009434 installation Methods 0.000 claims description 4
- 238000005406 washing Methods 0.000 claims description 4
- 238000011156 evaluation Methods 0.000 claims description 3
- 239000000463 material Substances 0.000 claims description 3
- 230000008439 repair process Effects 0.000 claims description 2
- 230000007613 environmental effect Effects 0.000 claims 9
- 230000007774 longterm Effects 0.000 abstract description 2
- 238000000034 method Methods 0.000 description 6
- 238000012795 verification Methods 0.000 description 4
- 238000007689 inspection Methods 0.000 description 3
- 230000008569 process Effects 0.000 description 3
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- 239000000203 mixture Substances 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000001174 ascending effect Effects 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 230000009194 climbing Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000003745 diagnosis Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
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- 230000006872 improvement Effects 0.000 description 1
- 238000011835 investigation Methods 0.000 description 1
- 238000005507 spraying Methods 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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Abstract
The invention provides an environment comprehensive service system and application thereof, comprising: the user access terminal is used for the user to log in and issue the service requirement information; the engineer entering terminal is used for the engineer to log in and receive the service requirement order; the engineer stay types include long-term stay and short-term part-time, and the system dispatches the stay engineers according to the service area. The system provides the door-to-door service for engineers, and users can flexibly arrange the door-to-door of the engineers according to the self time; the charging standard of the service is transparent, and the phenomenon of charge disorderly does not exist; the system provides an order management function, so that a user can master the service progress by inquiring the order, can evaluate the order and feed back the service quality of an engineer; the system provides corresponding warranty policies for different service types, and provides good after-sale guarantees for users; the system has wide application range and product service types and good social value.
Description
Technical Field
The invention relates to the field of internet service, in particular to an environment comprehensive service system and application thereof.
Background
With the development of society and the improvement of economic level, household appliances such as air conditioners, washing machines, refrigerators, water heaters and the like enter thousands of households, and problems in the use process occur, for example, new household appliances purchased by people cannot be installed correctly; in the use process of the household appliance, some abnormal operation is inevitably generated, so that the household appliance cannot be normally used; people moving faces the difficulty of air conditioner transfer; in the maintenance of daily home appliances, there is a need for a service technology that can effectively help people to solve these problems, thereby facilitating their lives.
Disclosure of Invention
In order to achieve the purpose, the invention provides an environment comprehensive service system and application thereof, wherein the system can provide integrated services of design, sale, installation, maintenance and maintenance of electromechanical equipment for various users such as markets, hotels, schools, factories and the like, and aims to provide convenient life for people.
The technical scheme adopted by the invention is as follows:
one aspect of the present invention provides an environment integrated service system, including:
the user access terminal is used for the user to log in and issue the service requirement information;
the engineer entering terminal is used for the engineer to log in and receive the service requirement order;
the user resident terminal comprises: the system comprises a user registration module for registering a login account by a user, a user login module for logging in the user account, an order generation module for issuing service demand information by the user, an order management module for inquiring an order by the user and an evaluation module for evaluating the service of an engineer;
the engineer presence terminal includes: the system comprises a user registration module used for an engineer to register a login account, an engineer login module used for logging in the engineer account, and an order processing module used for acquiring all service orders, receiving orders according to order information and feeding back the order information to the order generating module.
As a preferred solution, the order generating module includes: the system comprises a user service requirement type unit, a service product type unit, a service time unit, a service position and detailed address unit, a user contact information unit and a user informing unit.
As a preferred solution, the order processing module includes: the order to be used for receiving the order by the engineer, the order to be paid for paying the service fee by the user, the order to be evaluated after the service of the engineer is finished, the after-sales order with unsatisfactory service and the refund order.
Preferably, the user can pay the order to be paid through a bank card, a payment treasure or a WeChat.
Preferably, the system provides a standard unit of service charge, which includes traffic charge, material charge, labor charge and other charges.
Preferably, the other fees include an emergency fee, a climbing operation fee, and a high ladder rental transportation fee.
Preferably, the system provides a service warranty unit, the service warranty unit provides different warranty periods for different service types and products, and the warranty period is 3-12 months.
The invention provides an application of the environment integrated service system on the other hand.
As a preferred scheme, the objects of the application include a mall, a hotel, a school, a factory and a home.
As a preferable scheme, products of the application include air conditioners, washing machines, refrigerators, televisions, water heaters and other household appliances.
Preferably, the product service category of the application comprises installation, maintenance, moving and maintenance.
Has the advantages that: the invention provides an environment comprehensive service system and application thereof, which can provide various service requirements for various customers; the system provides the engineer visiting service, and a user can flexibly arrange the engineer visiting according to the self time; the service charging standard of the system is transparent, and the phenomenon of charge disorderly does not exist; the system provides an order management function, and a user can master the service progress by inquiring the order, evaluate the order and feed back the service quality of an engineer; the system provides corresponding warranty policies for different service types, and provides good after-sale guarantees for users.
Detailed Description
The invention will be further understood by reference to the following detailed description of preferred embodiments of the invention and the examples included therein. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. To the extent that a definition of a particular term disclosed in the prior art is inconsistent with any definition provided in the present disclosure, the definition of the term provided in the present disclosure controls.
As used herein, a feature that does not define a singular or plural form is also intended to include a plural form of the feature unless the context clearly indicates otherwise. It will be further understood that the term "prepared from …," as used herein, is synonymous with "comprising," including, "comprising," "having," "including," and/or "containing," when used in this specification means that the recited composition, step, method, article, or device is present, but does not preclude the presence or addition of one or more other compositions, steps, methods, articles, or devices. Furthermore, the use of "preferred," "preferably," "more preferred," etc., when describing embodiments of the present invention, is meant to refer to embodiments of the invention that may provide certain benefits, under certain circumstances. However, other embodiments may be preferred, under the same or other circumstances. In addition, the recitation of one or more preferred embodiments does not imply that other embodiments are not useful, nor is it intended to exclude other embodiments from the scope of the invention.
In order to achieve the above object, an aspect of the present invention provides an environment integrated service system, including:
the user access terminal is used for the user to log in and issue the service requirement information;
the engineer entering terminal is used for the engineer to log in and receive the service requirement order;
the user resident terminal comprises: the system comprises a user registration module for registering a login account by a user, a user login module for logging in the user account, an order generation module for issuing service demand information by the user, an order management module for inquiring an order by the user and an evaluation module for evaluating the service of an engineer;
the engineer presence terminal includes: the system comprises a user registration module used for an engineer to register a login account, an engineer login module used for logging in the engineer account, and an order processing module used for acquiring all service orders, receiving orders according to order information and feeding back the order information to an order generating module;
the engineer entrance type comprises long-term entrance and short-term part-time, after the engineer enters, the system sends an order to the engineer according to the service area, and after the order is received by the staff, the staff contacts the user according to the relevant standard to arrange the home service.
The engineer needs to provide identity information verification and bank card verification when parking, the identity information verification needs to upload the front and back sides of an identity document, and the bank card verification needs to provide a bank card number for real name authentication of the engineer so as to ensure the reliability and safety of the parking engineer resource; the system carries out standardized management on the resident engineers so as to ensure the professional service of each engineer.
In a preferred embodiment, the order generation module comprises: the system comprises a user service requirement type unit, a service product type unit, a service time unit, a service position and detailed address unit, a user contact information unit and a user informing unit.
The user selects the corresponding service type and product category according to the self requirement, expects the time of the engineer to go to the gate, fills in the detailed address and the contact way of the service to carry out on-line ordering, the system dispatches the engineer according to the service area, and after the corresponding engineer receives the order, the user can obtain the information of the engineer in the order and simultaneously receive the order receiving short message of the engineer to master the order progress in real time.
The user must know the unit and include the inspection fee of going to the door, the inspection fee of going to the door is the artifical fee of carrying on the investigation of air conditioner operation condition and trouble, trouble diagnosis operation, if the user agrees to the maintenance, no longer collect the inspection fee after collecting the maintenance labour fee, the fee of going to the door is collected according to the type of customer service.
In a preferred embodiment, the order processing module comprises: the order to be used for receiving the order by the engineer, the order to be paid for paying the service fee by the user, the order to be evaluated after the service of the engineer is finished, the after-sales order with unsatisfactory service and the refund order.
The system provides an after-sales service unit, the after-sales service unit comprises a contact telephone and an online customer service, and a user can conveniently and timely feed back problems generated in the service process, so that the satisfaction degree of the user is improved.
In addition, the system provides a user recharging unit, so that a user with a demand can conveniently recharge the money, and is also provided with a point mall, so that the user can obtain points through activities and can exchange commodities with different values through the points.
In a preferred embodiment, the user can complete payment for the order to be paid by bank card, payment instrument or WeChat.
In a preferred embodiment, the system comprises a service charge standard unit, wherein the service charge standard unit comprises traffic fees, material fees, labor fees and other fees, and the other fees comprise emergency fees, ascending operation fees and high-ladder rental transportation fees.
In a preferred embodiment, the system comprises a service warranty unit, wherein the service warranty unit provides different warranty periods for different service types and products, and the warranty period is 3-12 months.
The system also comprises popular science units with common problems, such as daily cleaning and maintenance of a household air conditioner, water leakage of the air conditioner, outward water spraying of an air outlet of an indoor unit, automatic tripping of the air conditioner, failure of a remote controller and the like, and comprises a generation reason and a corresponding method.
In addition, the service flow provided by the system is as follows: the user successfully places the order, the engineer makes an appointment for the time to enter the door, the engineer performs the service to enter the door, and the service is completed to obtain the approved sales order.
The invention provides an application of the environment integrated service system on the other hand.
In a preferred embodiment, the objects of the application include shopping malls, hotels, schools, factories and households.
In a preferred embodiment, the products of the application include air conditioners, washing machines, refrigerators, televisions, water heaters.
In a preferred embodiment, the product service category of the application includes installation, repair, removal, and maintenance.
It will be understood that modifications and variations can be made by persons skilled in the art in light of the above teachings and all such modifications and variations are intended to be included within the scope of the invention as defined in the appended claims.
Claims (10)
1. An environmental integrated service system, comprising:
the user access terminal is used for the user to log in and issue the service requirement information;
the engineer entering terminal is used for the engineer to log in and receive the service requirement order;
the user resident terminal comprises: the system comprises a user registration module used for registering a login account by a user, a user login module used for logging in the user account, an order generation module used for issuing service demand information by the user, an order management module used for inquiring an order by the user and an evaluation module used for evaluating the service of an engineer;
the engineer presence terminal includes: the system comprises a user registration module used for an engineer to register a login account, an engineer login module used for logging in the engineer account, and an order processing module used for acquiring all service orders, receiving orders according to order information and feeding back the order receiving information.
2. The environmental integrated service system according to claim 1, wherein the order generation module comprises:
the system comprises a user service requirement type unit, a service product type unit, a service time unit, a service position and detailed address unit, a user contact information unit and a user informing unit.
3. The environmental integrated service system according to claim 1, wherein the order processing module comprises: the order to be used for receiving the order by the engineer, the order to be paid for paying the service fee by the user, the order to be evaluated after the service of the engineer is finished, the after-sales order with unsatisfactory service and the refund order.
4. The environmental integrated service system according to claim 3, wherein the user can pay for the order to be paid by bank card, payment treasure or WeChat.
5. The environmental integrated service system according to claim 1, wherein the system provides service charge standard units including transportation fee, material fee, labor fee, and other fee.
6. The environmental integrated service system according to claim 5, wherein the other fees include an emergency fee, a high-rise operating fee, and a high-rise rental transportation fee.
7. The environmental integrated service system according to claim 1, wherein the system provides a service warranty unit providing different warranty periods for different service categories and products, the warranty period being 3-12 months.
8. The application of the environment integrated service system according to any one of claims 1 to 7, wherein the objects of the application include shopping malls, hotels, schools, factories and families.
9. The use of the environmental integrated service system according to any one of claims 1 to 7, wherein the products of the use include air conditioners, washing machines, refrigerators, televisions, and water heaters.
10. The use of the environmental integrated service system according to any one of claims 1 to 7, wherein the product service categories of the use include installation, repair, relocation, and maintenance.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110071079.7A CN112749815A (en) | 2021-01-19 | 2021-01-19 | Environment comprehensive service system and application thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110071079.7A CN112749815A (en) | 2021-01-19 | 2021-01-19 | Environment comprehensive service system and application thereof |
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| Publication Number | Publication Date |
|---|---|
| CN112749815A true CN112749815A (en) | 2021-05-04 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110071079.7A Pending CN112749815A (en) | 2021-01-19 | 2021-01-19 | Environment comprehensive service system and application thereof |
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| Country | Link |
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| CN (1) | CN112749815A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116245536A (en) * | 2023-05-09 | 2023-06-09 | 深圳市小亿网络有限公司 | Self-service after-sale service method, device, equipment and medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108197720A (en) * | 2018-03-15 | 2018-06-22 | 东莞市索康自动化设备有限公司 | A kind of mobile maintenance service system of automation equipment |
| CN108205710A (en) * | 2018-01-22 | 2018-06-26 | 深圳市维修巴巴网络技术有限公司 | A kind of high Maintenance Management System of security performance |
| CN109508896A (en) * | 2018-11-29 | 2019-03-22 | 深圳市中企工联保家电服务有限公司 | A kind of after-sale service trustship method and system based on household electrical appliances shared platform |
| CN110414815A (en) * | 2019-07-18 | 2019-11-05 | 广东智修互联大数据有限公司 | A kind of maintenance of equipment worksheet processing automated processing system and its processing method |
-
2021
- 2021-01-19 CN CN202110071079.7A patent/CN112749815A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108205710A (en) * | 2018-01-22 | 2018-06-26 | 深圳市维修巴巴网络技术有限公司 | A kind of high Maintenance Management System of security performance |
| CN108197720A (en) * | 2018-03-15 | 2018-06-22 | 东莞市索康自动化设备有限公司 | A kind of mobile maintenance service system of automation equipment |
| CN109508896A (en) * | 2018-11-29 | 2019-03-22 | 深圳市中企工联保家电服务有限公司 | A kind of after-sale service trustship method and system based on household electrical appliances shared platform |
| CN110414815A (en) * | 2019-07-18 | 2019-11-05 | 广东智修互联大数据有限公司 | A kind of maintenance of equipment worksheet processing automated processing system and its processing method |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116245536A (en) * | 2023-05-09 | 2023-06-09 | 深圳市小亿网络有限公司 | Self-service after-sale service method, device, equipment and medium |
| CN116245536B (en) * | 2023-05-09 | 2023-08-08 | 深圳市小亿网络有限公司 | Self-service after-sale service method, device, equipment and medium |
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Application publication date: 20210504 |