CN112714056B - Real-time property communication method and real-time property communication system - Google Patents
Real-time property communication method and real-time property communication system Download PDFInfo
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Abstract
The embodiment of the application is suitable for the technical field of property management, and provides a property real-time communication method and a property real-time communication system, wherein the method comprises the following steps: receiving a report image uploaded by a user on a property report page; acquiring a property template text matched with the incident image, wherein the property template text comprises characters to be modified, and the property template text is used for being displayed on a property incident page and generating property events based on the modification of the characters to be modified by the user; determining an item level of the property item; determining a related user of the property item according to the item grade, wherein the user and the related user respectively have corresponding information feedback channels; and feeding back the processing progress of the property item to the user and the associated user through the information feedback channel. By the method, the reporting efficiency of the property item can be improved, and the user can know the processing progress of the property item in time.
Description
Technical Field
The application belongs to the technical field of property management, and particularly relates to a property real-time communication method and a property real-time communication system.
Background
The property management means that a property owner selects and hires a property service enterprise, and the property owner and the property service enterprise maintain, maintain and manage a house, matched facility equipment and a related site according to the agreement of a property service contract, so as to maintain the environmental sanitation and the related order in a property management area. When the property service enterprise encounters a problem that needs to be assisted by the property service enterprise, such as a request for the property service enterprise to replace a damaged bench in a garden of a community and repair an indicator light in a corridor, the property service enterprise may need to be actively contacted by the owner to inform the owner of the requirement.
Typically, the owner may make the report by telephone or by directly going to the property service center to fill out the report. However, since the telephone of the property service center is usually busy, when the owner calls for an incident and encounters a busy condition, the owner may need to make multiple calls to report that the incident is successful. In addition, there are cases where the event log is erroneous or missing due to the difference in accents. The problem can be avoided by directly going to the property service center by the owner to fill in the report, but the problem is not convenient for the owner. In addition, no matter whether the business reports by telephone or directly fills in the report form, the business owner cannot know the processing progress of the event in time after the report.
Disclosure of Invention
In view of this, the embodiment of the present application provides a property real-time communication method and a property real-time communication system, so as to improve the reporting efficiency of property items and improve the convenience of knowing the property item processing progress of a user.
A first aspect of an embodiment of the present application provides a property real-time communication method, including:
receiving a report image uploaded by a user on a property report page;
acquiring a property template text matched with the incident image, wherein the property template text comprises characters to be modified, and the property template text is used for being displayed on a property incident page and generating property events based on the modification of the characters to be modified by the user;
determining an item level for the property item, the item level comprising a public item, a semi-public item, or a private item;
determining a related user of the property item according to the item grade, wherein the user and the related user respectively have corresponding information feedback channels;
and feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
A second aspect of an embodiment of the present application provides a property real-time communication apparatus, including:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the event grade determining module is used for determining the event grade of the property event, wherein the event grade comprises public events, semi-public events or private events;
the associated user determining module is used for determining the associated users of the property items according to the item grades, and the users and the associated users respectively have corresponding information feedback channels;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
A third aspect of the embodiments of the present application provides a real-time property communication system, where the system includes a property server and a plurality of terminal devices in communication connection with the property server, and an information feedback channel is formed between each terminal device and the property server; wherein the property server comprises:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the event grade determining module is used for determining the event grade of the property event, wherein the event grade comprises public events, semi-public events or private events;
the associated user determining module is used for determining the associated users of the property items according to the item grades, and the users and the associated users respectively have corresponding information feedback channels;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
A fourth aspect of embodiments of the present application provides a server, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor, when executing the computer program, implements the property real-time communication method according to the first aspect.
A fifth aspect of embodiments of the present application provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the real-time property communication method according to the first aspect is implemented.
A sixth aspect of embodiments of the present application provides a computer program product, which when run on a server, causes the server to execute the property real-time communication method of the first aspect.
Compared with the prior art, the embodiment of the application has the following advantages:
according to the embodiment of the application, the property server can output the corresponding property template text according to the report image uploaded by the user on the property report page, and the property item finally submitted to the property server can be obtained after the user modifies the character to be modified in the property template text. According to the embodiment of the application, the report image uploaded by the user is identified and processed, and the corresponding report text is automatically output, so that the character input of the user can be reduced, and the report efficiency is improved. After receiving the property item submitted by the user, the property server can determine the item level of the property item, different item levels correspond to different associated users, and the property server can feed back the processing progress of the property item to the user submitting the property item and other associated users through corresponding information feedback channels. According to the embodiment of the application, the processing progress of the property item is fed back to the associated user, so that the probability of repeated reporting aiming at the same problem or the same item can be reduced; meanwhile, the processing progress of the property item is not fed back to one user submitting the item, but a plurality of associated users can also know the processing progress of the item, so that the other associated users can inform the user of the processing progress even if the user omits information fed back by the property server, and the possibility that the user omits the processing progress of the property item is reduced; in addition, the information feedback channels corresponding to the users and the associated users comprise a plurality of channels, and the property item processing progress is fed back to the users through the channels, so that the possibility that the users miss information is further reduced.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings used in the embodiments or the description of the prior art will be briefly described below. It is obvious that the drawings in the following description are only some embodiments of the application, and that for a person skilled in the art, other drawings can be derived from them without inventive effort.
FIG. 1 is a flow chart illustrating steps of a real-time property communication method according to an embodiment of the present application;
FIG. 2 is a flow chart illustrating steps of another real-time property communication method according to an embodiment of the present application;
FIG. 3 is a schematic diagram of a property real-time communicator of one embodiment of the present application;
FIG. 4 is a schematic diagram of a server according to one embodiment of the present application;
fig. 5 is a schematic diagram of a property real-time communication system according to an embodiment of the present application.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. However, it will be apparent to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.
The technical solution of the present application will be described below by way of specific examples.
Referring to fig. 1, a schematic flowchart illustrating steps of a real-time property communication method according to an embodiment of the present application is shown, which may specifically include the following steps:
s101, receiving a report image uploaded by a user on a property report page.
It should be noted that the method can be applied to a property real-time communication system, which can be a property service platform composed of a property server and a plurality of terminal devices capable of communicating with the property server. The terminal devices can be mobile terminals used by users, such as mobile phones and tablet computers, and the users can establish connection with the property server by installing property service Applications (APPs) provided by the property service platform on the mobile terminals. In addition, the terminal devices can also be other devices installed in the property management area, such as property self-service devices, community electronic bulletin boards, electronic access control devices installed in the user's home, and the like. The present embodiment does not limit the type of the terminal device accessing the property real-time communication system.
In the embodiment of the application, the user may refer to an owner in a service area of a certain property service enterprise, and the owners may install a service APP which can access a property real-time communication system on a terminal device and register in the APP, thereby implementing online transaction of various property items.
Therefore, the property event page may refer to a page in the property service APP, and the user may input corresponding characters and pictures in the event page to perform an event and request the property service enterprise to perform processing.
In the embodiment of the application, in order to improve the reporting efficiency, a user can upload a reporting image in a reporting page, and a server automatically identifies the image and outputs corresponding property items.
For example, if a street lamp at a certain position in a cell is damaged and cannot be normally illuminated, a user can shoot the street lamp, then the shot street lamp image is uploaded to a property report page, a property server directly identifies the image and outputs corresponding property events so as to reduce characters input by the user.
S102, acquiring a property template text matched with the incident image, wherein the property template text comprises characters to be modified, and the property template text is used for being displayed on the property incident page and generating property events based on the modification of the characters to be modified by the user.
In the embodiment of the application, the newspaper image uploaded by the user in the property newspaper page can be transmitted to the property server in real time, and the property server identifies the image. After the property server completes the identification, the property template file matched with the incident image can be obtained.
For example, in the above example, the event image taken by the user is an image containing damaged street lamps, and after identifying the street lamps in the image, the property server may extract the property template file matching the event object of "street lamps" from the database, such as that the street lamps at "XXX are damaged and need to be repaired. "
It should be noted that the property template file may include a character to be modified, such as the character "XXX" in the template file, where the character to be modified may be modified by a user.
In the embodiment of the application, after acquiring the property template files matched with the report images, the property server can send the property template files to the property service APP and display the property template files in the report page. The user can modify the characters to be modified in the property template file so as to perfect the specific content of the property items needing to be reported. For example, the user may modify the character "XXX" in the property template file to "eastern garden pavilion", thereby generating a specific event, that is, "the street lamp at eastern garden pavilion is damaged and needs to be repaired. "
It should be noted that, since the user may modify a part of the characters in the property template, the report image uploaded by the user may not be the image of the object to be reported. For example, for a street lamp at a certain place needing maintenance, the post-event image taken by the user may not be the street lamp at the place needing maintenance but an image of another street lamp, as long as the property server can identify the corresponding post-event object through the uploaded post-event image.
S103, determining the item level of the property item, wherein the item level comprises public items, semi-public items or private items.
In an embodiment of the present application, the event rating of the property event may be selected by the user when submitting the event, and the property server may determine the event rating of each property event according to the event rating selected by the user.
In particular implementations, the item level of the property item may include a public item, a semi-public item, or a private item. The public matters may refer to matters related to all residents living and working in the property management area. Such as damage to the lights in the cell, failure of the access control system to enter the cell, etc. Semi-public matters may refer to matters related to the subscriber within a cell. If a plurality of residences are in a community, the corridor lamp of one residence is damaged, and the corridor lamp only affects residents living in the residence and does not affect other residents, so that the residence can be divided into semi-public matters. Or the wash basin of the men's toilet in the public washroom of the community garden is damaged, and since the damaged wash basin of the men's toilet only affects the male residents in the community, the items can also be divided into semi-public items. Private items may refer to items related to the reporting user himself or herself or to the family. If the reporting user needs to install the broadband, the item is only related to the user's own family, and the items can be classified as private items.
S104, determining the associated users of the property events according to the event grades, wherein the users and the associated users respectively have corresponding information feedback channels.
Property items of different item levels are associated with different users. For example, a public matter may be all users in a property management area due to the benefits of all users involved; since the semi-public matter is only relevant to a portion of the users, the portion of the users that are relevant may be the associated users of the semi-public matter.
The user submitting the property item and the associated user of the property item can have corresponding information feedback channels, and the information feedback channels can be channels for acquiring various types of information from the property server through the terminal equipment. For example, a user submitting a property item and a related user of the property item can obtain a processing progress of the property item through a property service APP installed on a mobile phone, so that communication between the property service APP and a property server forms an information feedback channel, and the property server feeds back information to the user or the related user through the information feedback channel can mean that information needing to be fed back is pushed to the mobile phone of the user.
Of course, there may be more than one information feedback channel for different users. For example, for a public event, the property server may display information related to the public event on an electronic bulletin board in a cell, and a user may know information of various events through the electronic bulletin board, so that the electronic bulletin board may also be regarded as an information feedback channel. In addition, display device, user's home entrance guard display device etc. in corridor or the elevator also can regard as corresponding information feedback channel, and this application embodiment does not limit to this.
And S105, feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
In the embodiment of the application, for the user and other associated users, the property processing progress can be fed back to the user and other associated users through corresponding information feedback channels, so that the user and other associated users can conveniently know the processing condition and progress of the property item.
In a specific implementation, after the user submits the property handling item, the property server can feed back the property item submission information to the user and the related user of the property item through the corresponding information feedback channel. The property item submission information is fed back to the user, so that the user can be helped to know that the property item is successfully submitted, and corresponding property staff can process and follow the property item subsequently; and the associated user can be helped to know that the event is submitted without repeated submission by feeding back the property event submission information to the associated user. For example, when a plurality of users find that a street lamp at a certain position is damaged, if one of the users submits a property item which needs to be repaired and replaced for the street lamp, the property server feeds back the submitted information to the user and other related users, so that other users can know that the property worker is processing and following the item, and the repeated submission of the item is not needed.
Certainly, in the subsequent processing process of the property item, the property server also actively pushes the processing progress of each stage to the user, so that the user can know the latest progress of the property item in time.
In the embodiment of the application, the property server can output the corresponding property template text according to the report image uploaded by the user on the property report page, and the property item finally submitted to the property server can be obtained after the user modifies the character to be modified in the property template text. According to the embodiment of the application, the report image uploaded by the user is identified and processed, and the corresponding report text is automatically output, so that the character input of the user can be reduced, and the report efficiency is improved. After receiving the property item submitted by the user, the property server can determine the item level of the property item, different item levels correspond to different associated users, and the property server can feed back the processing progress of the property item to the user submitting the property item and other associated users through corresponding information feedback channels. According to the embodiment of the application, the processing progress of the property item is fed back to the associated user, so that the probability of repeated reporting aiming at the same problem or the same item can be reduced; meanwhile, the processing progress of the property item is not fed back to one user submitting the item, but a plurality of associated users can also know the processing progress of the item, so that the other associated users can inform the user of the processing progress even if the user omits information fed back by the property server, and the possibility that the user omits the processing progress of the property item is reduced; in addition, the information feedback channels corresponding to the users and the associated users comprise a plurality of channels, and the property item processing progress is fed back to the users through the channels, so that the possibility that the users miss information is further reduced.
Referring to fig. 2, a schematic flow chart illustrating steps of another real-time property communication method according to an embodiment of the present application is shown, which may specifically include the following steps:
s201, receiving a report image uploaded by a user on a property report page.
It should be noted that the execution subject of the method may be a property server, and the property server may be a server in a property real-time communication system, and the property real-time communication system may be configured in a corresponding area for providing property services to users or owners in the area. Electronic bulletin boards, property self-service equipment, display equipment in corridors and elevators in the area, mobile terminals used by users, such as mobile phones and tablet computers, and the like can be accessed to the property real-time communication system.
In a possible implementation manner of the embodiment of the application, a user may establish a communication connection with a property server through a property service APP installed in a terminal device such as a mobile phone, and the user may upload a report image in a property report page of the property service APP, where the report image may be an image including an object to be processed. For example, for a street lamp that needs to be repaired or replaced, the incident image may include an object, such as a street lamp.
For the event image uploaded by the user in the property event page of the property service APP, the property server can receive the event image in real time and process the image.
S202, performing image processing on the report image, and identifying at least one report object contained in the report image.
In the embodiment of the present application, the property server may perform image recognition and other processing on the event image, and determine an event object included in the image.
It should be noted that, for one report image, the report object identified by the property server may include a plurality of report objects. That is, the property server can recognize all objects included in the event image.
S203, receiving a target report object selected by the user in the at least one report object.
When a user identifies a plurality of event objects from one event image, the property server may feed all the identified event objects back to the property service APP. At this time, the user may select one of the report objects fed back from the property report page as a target report object, which is an object that the user currently desires to perform processing by the property staff.
For example, if the image taken by the user includes a pavilion, a street lamp is arranged near the pavilion, and a bench is installed in the pavilion. After the images are uploaded to the property server, the property server can identify objects such as the pavilion, the bench, the street lamp and the like in the images. Then, the reporting objects fed back to the property service APP by the property server may include "kiosk", "stool", and "street lamp", and the user may select one of them as a target reporting object. For example, the user selects "street lamp" as the target incident object.
It should be noted that the report image uploaded by the user may include a plurality of report images. For a plurality of event images, the property server may automatically set the object included in each event image as the target event object after recognizing the event image in each image.
For example, on the basis of the report image in the above example, the user can also upload a report image taken from another angle. After processing the image, the property server can identify objects such as "street lamps", "flower beds", and "billboards" included in the image. Then, the property server can automatically recognize an object of "street lamp" included in both of the two incident images as a target incident object.
S204, acquiring a property template text matched with the target reporting object, wherein the property template text is obtained by machine learning of a plurality of sample property matters, the property template text comprises characters to be modified, and the property template text is used for being displayed on a property reporting page and generating the property matters based on the modification of the characters to be modified by the user.
For a target incident object, the property server may obtain a property template text that matches the target incident object.
In the embodiment of the application, the property server can collect a plurality of property items as sample items, and the property template text matched with each reporting object is obtained by performing machine learning on the sample property items. For example, for different event objects such as "street lamp", "pavilion", and "stool", property template texts matching each event object may be generated respectively.
In the above example, after identifying that the target incident object is a street lamp, the property server may extract a property template file matching the incident object of "street lamp" from the database, such as that the street lamp at "XXX is damaged and needs to be repaired. "wherein" XXX "is the character to be modified, which can be modified by the user.
The property template file can be sent to the property service APP and displayed in the event page. The user can modify the characters to be modified in the property template file so as to perfect the specific content of the property items needing to be reported. For example, the user may modify the character "XXX" in the property template file to "eastern garden pavilion", thereby generating a specific event, that is, "the street lamp at eastern garden pavilion is damaged and needs to be repaired. "
S205, determining the item level of the property item, and determining the associated area of the property item, wherein the associated area is the area associated with the target reporting object in the property item.
In embodiments of the present application, the item level of the property item may include public, semi-public, or private items. The public matters may refer to matters related to all residents living and working in the property management area. Such as damage to the lights in the cell, failure of the access control system to enter the cell, etc. Semi-public matters may refer to matters related to the subscriber within a cell. If a plurality of residences are in a community, the corridor lamp of one residence is damaged, and the corridor lamp only affects residents living in the residence and does not affect other residents, so that the residence can be divided into semi-public matters. Or the wash basin of the men's toilet in the public washroom of the community garden is damaged, and since the damaged wash basin of the men's toilet only affects the male residents in the community, the items can also be divided into semi-public items. Private items may refer to items related to the reporting user himself or herself or to the family. If the reporting user needs to install the broadband, the item is only related to the user's own family, and the items can be classified as private items.
In the embodiment of the present application, after determining the item level of the property item, the association area of the property item may be further determined. In general, the area of association for a public matter may be the entire area covered by the property real-time communication system. For example, a breakdown of street lamps in a cell may affect all residents living in the cell, and the associated area for a property event where street lamps are broken may be the entire cell. Whereas semi-public matters only affect the occupants within a cell, their associated areas may be areas where affected occupants are frequently present. For example, for a property whose trash can is damaged, since the property affects only the residents of the building but not the residents of other buildings, the relevant area of the property may be the building only.
And for the property items of different item grades and different associated areas, the corresponding associated users are different.
S206, if the item grade is a public item, identifying the registered user in the associated area as the associated user of the property item.
In the embodiment of the application, for a public matter, since the associated area can be the whole area covered by the real-time property communication system, all users in the area can be regarded as the associated users of the property matter.
S207, if the item grade is a semi-public item, determining the associated attribute of the property item, and identifying the registered user with the associated attribute in the associated area as the associated user of the property item, wherein the associated attribute comprises at least one of user gender, user age, user family member condition and family address.
For semi-public matters, since the semi-public matters only affect the residents in the cell, the associated users of the matters can be determined according to the associated attributes of the property matters.
For example, if a public restroom men's toilet wash basin is not available in the cell and needs to be repaired, the associated user for this property item may be determined to be all male users in the cell based on the user's gender.
For another example, if a trash can in a certain building is broken and needs to be maintained, the associated users of the property item can be determined as all users in the building according to whether the home address of each user is in the middle building.
For another example, after the amusement facility used by only children in the community is damaged, the property server can determine users with children in the family as the related users of the event according to the family member conditions of the users in all the communities.
S208, if the item grade is a private item, determining family members of the user, and identifying registered users in the family members of the user as associated users of the property item.
For private events, since the private event is only associated with the user himself or only affects the user's home, other registered users among the family members of the user who submitted the property event may be determined as associated users.
For example, if a gas of a certain family fails, a professional maintenance person is required to perform maintenance, and after a property item is submitted by one family member, the property server may also determine other registered users in the family as related users.
Of course, the associated users determined for the public matters, the semi-public matters and the private matters are only examples of the embodiments of the present application, and specific associated users may be determined according to actual requirements for different property matters, which is not limited in the embodiments of the present application.
The user submitting the property item and the associated user of the property item can have corresponding information feedback channels, and the information feedback channels can be channels for acquiring various types of information from the property server through the terminal equipment. For example, a user submitting a property item and a related user of the property item can obtain a processing progress of the property item through a property service APP installed on a mobile phone, so that communication between the property service APP and a property server forms an information feedback channel, and the property server feeds back information to the user or the related user through the information feedback channel can mean that information needing to be fed back is pushed to the mobile phone of the user.
S209, when the property item is submitted, feeding back property item submitting information to the user and the associated user through the information feedback channel, wherein the property item submitting information comprises property progress query information, and the property progress query information is used for the user and the associated user to actively query the processing progress of the property item.
In the embodiment of the application, for the user and other associated users, the property processing progress can be fed back to the user and other associated users through corresponding information feedback channels, so that the user and other associated users can conveniently know the processing condition and progress of the property item.
In a specific implementation, after the user submits the property handling item, the property server can feed back the property item submission information to the user and the related user of the property item through the corresponding information feedback channel. The property item submission information is fed back to the user, so that the user can be helped to know that the property item is successfully submitted, and corresponding property staff can process and follow the property item subsequently; and the associated user can be helped to know that the event is submitted without repeated submission by feeding back the property event submission information to the associated user. For example, when a plurality of users find that a street lamp at a certain position is damaged, if one of the users submits a property item which needs to be repaired and replaced for the street lamp, the property server feeds back the submitted information to the user and other related users, so that other users can know that the property worker is processing and following the item, and the repeated submission of the item is not needed.
In the embodiment of the application, the property server can include property progress query information in the property item submission information fed back to the user and the associated user. The query information may be specific information indicating how to query the operation mode of the processing progress, or may be a web address link for querying the progress of the property transaction processing. The user and the associated user can actively inquire the processing progress of the property item in the subsequent item processing process through the inquiry information.
S210, in the property item processing process, feeding back the processing progress of the property item to the user according to preset frequency, wherein the preset frequency comprises time frequency and property item processing stage frequency.
In the embodiment of the application, in the property transaction process, the property server can feed back the transaction progress to the user according to the property transaction stage. For example, when any schedule update occurs in the processing process, the property server can send the update information to the user submitting the event, so that the user can know the event processing schedule in time.
Of course, the property server may also feed back the item processing progress to the user every other day according to a preset time frequency, which is not limited in the embodiment of the present application.
And S211, when the property item processing is finished, feeding back property item processing finishing information to the user and the associated user.
In this embodiment of the application, when the property transaction is completed, the property server may send the information that the processing is completed to the user and the associated user.
In the embodiment of the application, for different property matters, the property server can further determine the associated users related to the matters according to the determined matter grades and the associated areas. After the property item is submitted, the property server can feed back the property item submission information to the user and the associated user, so that the associated user is prevented from repeatedly submitting the item. In the property item processing process, the property server can actively feed back the processing progress to the user submitting the item according to the time frequency or the property item processing stage frequency, so that the user can know the item processing progress in time. According to the embodiment of the application, the related information is not actively sent to the associated user any more in the property item processing process, but the associated user is actively inquired when needed in a mode of pushing the inquiry information to the associated user, so that not only can the disturbance on the associated user be reduced, but also a specific mode for the associated user to know the item processing progress is provided. After the whole item is processed, the processing completion information is sent to the user and the associated user, so that all users can know the final processing result conveniently.
It should be noted that, the sequence numbers of the steps in the foregoing embodiments do not mean the execution sequence, and the execution sequence of each process should be determined by the function and the inherent logic of the process, and should not constitute any limitation on the implementation process of the embodiments of the present application.
Referring to fig. 3, a schematic diagram of a property real-time communication device according to an embodiment of the present application is shown, and may specifically include an incident image receiving module 301, a property template text obtaining module 302, an item level determining module 303, an associated user determining module 304, and a processing progress feedback module 305, where:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the event grade determining module is used for determining the event grade of the property event, wherein the event grade comprises public events, semi-public events or private events;
the associated user determining module is used for determining the associated users of the property items according to the item grades, and the users and the associated users respectively have corresponding information feedback channels;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
In this embodiment of the present application, the property template text acquiring module may specifically include the following sub-modules:
the image processing submodule is used for carrying out image processing on the newspaper image and identifying at least one newspaper object contained in the newspaper image;
a target event object determination submodule, configured to receive a target event object selected by the user in the at least one event object;
and the property template text acquisition sub-module is used for acquiring the property template text matched with the target reporting object, and the property template text is obtained by performing machine learning on a plurality of sample property items.
In this embodiment, the apparatus may further include the following modules:
and the association area determining module is used for determining an association area of the property item, wherein the association area is an area associated with a target report object in the property item.
In this embodiment of the present application, the associated user determining module may specifically include the following sub-modules:
and the public affair associated user determining submodule is used for identifying the registered user in the associated area as the associated user of the property affair if the affair grade is the public affair.
In this embodiment of the present application, the associated user determining module may further include the following sub-modules:
the association attribute determining submodule is used for determining the association attribute of the property item if the item grade is a semi-public item, wherein the association attribute comprises at least one item of user gender, user age, user family member condition and family address;
and the semi-public affair associated user determining submodule is used for identifying the registered user with the associated attribute in the associated area as the associated user of the property affair.
In this embodiment of the present application, the associated user determining module may further include the following sub-modules:
the family member determining submodule is used for determining the family members of the user if the item grade is a private item;
and the private matter associated user determining submodule is used for identifying a registered user in family members of the user as an associated user of the property matter.
In this embodiment of the present application, the processing progress feedback module may specifically include the following sub-modules:
the property item submission information feedback sub-module is used for feeding back property item submission information to the user and the associated user through the information feedback channel when the property item is submitted, wherein the property item submission information comprises property progress inquiry information, and the property progress inquiry information is used for the user and the associated user to actively inquire the processing progress of the property item;
the property item processing progress feedback sub-module is used for feeding back the processing progress of the property item to the user according to preset frequency in the property item processing process, wherein the preset frequency comprises time frequency and property item processing stage frequency;
and the property item processing completion information feedback submodule is used for feeding back property item processing completion information to the user and the associated user when the property item processing is completed.
For the apparatus embodiment, since it is substantially similar to the method embodiment, it is described relatively simply, and reference may be made to the description of the method embodiment section for relevant points.
Referring to fig. 4, a schematic diagram of a server of one embodiment of the present application is shown. As shown in fig. 4, the server 400 of the present embodiment includes: a processor 410, a memory 420, and a computer program 421 stored in the memory 420 and executable on the processor 410. The processor 410, when executing the computer program 421, implements the steps in the embodiments of the real-time property communication method, such as the steps S101 to S105 shown in fig. 1. Alternatively, the processor 410, when executing the computer program 421, implements the functions of each module/unit in the above-mentioned device embodiments, for example, the functions of the modules 301 to 305 shown in fig. 3.
Illustratively, the computer program 421 may be partitioned into one or more modules/units, which are stored in the memory 420 and executed by the processor 410 to accomplish the present application. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which may be used to describe the execution of the computer program 421 in the server 400. For example, the computer program 421 may be divided into an event image receiving module, a property template text obtaining module, an item level determining module, an associated user determining module, and a processing progress feedback module, where the specific functions of the modules are as follows:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the event grade determining module is used for determining the event grade of the property event, wherein the event grade comprises public events, semi-public events or private events;
the associated user determining module is used for determining the associated users of the property items according to the item grades, and the users and the associated users respectively have corresponding information feedback channels;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
The server 400 may be a property server in the foregoing embodiments, and the property server may be a desktop computer, a cloud server, or other computing devices. The server 400 may include, but is not limited to, a processor 410, a memory 420. Those skilled in the art will appreciate that fig. 4 is merely an example of a server 400 and is not intended to limit server 400 and may include more or fewer components than those shown, or some components may be combined, or different components, e.g., server 400 may also include input output devices, network access devices, buses, etc.
The Processor 410 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The storage 420 may be an internal storage unit of the server 400, such as a hard disk or a memory of the server 400. The memory 420 may also be an external storage device of the server 400, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, provided on the server 400. Further, the memory 420 may also include both an internal storage unit and an external storage device of the server 400. The memory 420 is used for storing the computer program 421 and other programs and data required by the server 400. The memory 420 may also be used to temporarily store data that has been output or is to be output.
The embodiment of the application also discloses a server, which comprises a memory, a processor and a computer program stored in the memory and capable of running on the processor, wherein the processor executes the computer program to realize the real-time property communication method according to the foregoing embodiments.
The embodiment of the application also discloses a computer readable storage medium, which stores a computer program, and the computer program is executed by a processor to realize the real-time property communication method according to the foregoing embodiments.
The embodiment of the application also discloses a computer program product, and when the computer program product runs on a server, the server is enabled to execute the real-time property communication method in each embodiment.
As shown in fig. 5, a schematic diagram of a property real-time communication system according to an embodiment of the present application is shown. The property real-time communication system shown in fig. 5 includes a property server and a plurality of terminal devices, i.e., terminal device 1, terminal device 2, … … terminal device N in fig. 5, communicatively connected to the property server. An information feedback channel is formed between each terminal device and the property server; wherein the property server comprises:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the event grade determining module is used for determining the event grade of the property event, wherein the event grade comprises public events, semi-public events or private events;
the associated user determining module is used for determining the associated users of the property items according to the item grades, and the users and the associated users respectively have corresponding information feedback channels;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same. Although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present application and are intended to be included within the scope of the present application.
Claims (10)
1. A property real-time communication method, comprising:
receiving a report image uploaded by a user on a property report page;
acquiring a property template text matched with the incident image, wherein the property template text comprises characters to be modified, and the property template text is used for being displayed on a property incident page and generating property events based on the modification of the characters to be modified by the user;
determining an item level of the property item, wherein the item level comprises public items, semi-public items or private items, the public items are items related to all residents living and working in a property management area, the semi-public items are items related to partial residents in a cell, and the private items are items related to the user reporting himself or herself or a family;
determining the associated users of the property event according to the event grades, wherein the users and the associated users respectively have corresponding information feedback channels, and the corresponding associated users are different according to different event grades;
and feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
2. The method of claim 1, wherein obtaining property template text that matches the incident image comprises:
performing image processing on the incident image, and identifying at least one incident object contained in the incident image;
receiving a target report object selected by the user in the at least one report object;
and acquiring a property template text matched with the target reporting object, wherein the property template text is obtained by performing machine learning on a plurality of sample property matters.
3. The method of claim 1 or 2, further comprising, prior to determining the associated user of the property event based on the event rating:
and determining an association area of the property item, wherein the association area is an area associated with a target report object in the property item.
4. The method of claim 3, wherein said determining the associated user of the property item based on the item rating comprises:
and if the item grade is a public item, identifying the registered user in the associated area as the associated user of the property item.
5. The method of claim 3, wherein said determining the associated user of the property item based on the item rating comprises:
if the item grade is a semi-public item, determining the associated attribute of the property item, wherein the associated attribute comprises at least one of user gender, user age, user family member condition and family address;
and identifying the registered user with the association attribute in the association area as the associated user of the property item.
6. The method of claim 3, wherein said determining the associated user of the property item based on the item rating comprises:
if the item grade is a private item, determining family members of the user;
and identifying a registered user in the family members of the user as a related user of the property item.
7. The method of any one of claims 1-2 or 4-6, wherein the feeding back the processing progress of the property item to the user and the associated user through the information feedback channel comprises:
when the property item is submitted, feeding back property item submission information to the user and the associated user through the information feedback channel, wherein the property item submission information comprises property progress query information, and the property progress query information is used for the user and the associated user to actively query the processing progress of the property item;
in the property item processing process, feeding back the processing progress of the property item to the user according to preset frequency, wherein the preset frequency comprises time frequency and property item processing stage frequency;
and when the property item processing is finished, feeding back property item processing finishing information to the user and the associated user.
8. A real-time property communication system is characterized by comprising a property server and a plurality of terminal devices in communication connection with the property server, wherein an information feedback channel is formed between each terminal device and the property server; wherein the property server comprises:
the system comprises a property report page, a report image receiving module, a property report image processing module and a report image processing module, wherein the property report page is used for storing property report images;
a property template text acquisition module, configured to acquire a property template text matched with the incident image, where the property template text includes characters to be modified, and the property template text is used to be displayed on the property incident page and generate a property event based on the modification of the characters to be modified by the user;
the system comprises an event grade determining module, a business grade determining module and a business grade determining module, wherein the event grade comprises public events, semi-public events or private events, the public events refer to events related to all residents living and working in a property management area, the semi-public events refer to events related to partial residents in a cell, and the private events refer to events related to the reporting user or the family;
the associated user determining module is used for determining associated users of the property items according to the item grades, the users and the associated users respectively have corresponding information feedback channels, and the corresponding associated users are different according to different item grades;
and the processing progress feedback module is used for feeding back the processing progress of the property item to the user and the associated user through the information feedback channel.
9. A server comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the property real-time communication method of any one of claims 1-7 when executing the computer program.
10. A computer-readable storage medium, in which a computer program is stored, which, when being executed by a processor, carries out the property real-time communication method according to any one of claims 1 to 7.
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| US8180661B2 (en) * | 2000-08-23 | 2012-05-15 | Landport Systems, Inc. | System and method for managing property |
| US20170031952A1 (en) * | 2015-07-28 | 2017-02-02 | The Toronto-Dominion Bank | Method and system for identifying a property for purchase using image processing |
| CN108269417A (en) * | 2017-01-03 | 2018-07-10 | 北京嘀嘀无限科技发展有限公司 | Trip reminding method and device |
| CN106844780A (en) * | 2017-03-10 | 2017-06-13 | 珠海市魅族科技有限公司 | Picture sending method and picture send system |
| CN110363553A (en) * | 2018-04-02 | 2019-10-22 | 阿里巴巴集团控股有限公司 | Information collecting method, device, equipment, medium and system |
| CN108989999B (en) * | 2018-08-09 | 2019-09-13 | 速度时空信息科技股份有限公司 | A kind of community service information issuing system and method based on mobile base station |
| US11158004B2 (en) * | 2018-11-05 | 2021-10-26 | EIG Technology, Inc. | Property assessment using a virtual assistant |
| CN109492782A (en) * | 2018-11-12 | 2019-03-19 | 海南金容家网络科技有限公司 | Property Management of residence reports processing method and processing device for repairment based on user terminal |
| CN110880209A (en) * | 2019-08-19 | 2020-03-13 | 恒大智慧科技有限公司 | Method for pushing backlog of cell and computer storage medium |
| CN112070243A (en) * | 2020-07-08 | 2020-12-11 | 国网浙江杭州市富阳区供电有限公司 | Multi-channel automatic pushing method for power grid fault information |
| CN112069347A (en) * | 2020-09-04 | 2020-12-11 | 中国平安人寿保险股份有限公司 | Travel note generation method and device, computer equipment and readable storage medium |
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