CN112712807A - Voice reminding method and device, cloud server and storage medium - Google Patents
Voice reminding method and device, cloud server and storage medium Download PDFInfo
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- 238000000034 method Methods 0.000 title claims abstract description 53
- 238000004891 communication Methods 0.000 claims abstract description 19
- 238000010438 heat treatment Methods 0.000 claims description 22
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- 238000004590 computer program Methods 0.000 claims description 4
- 230000006870 function Effects 0.000 description 29
- 238000010257 thawing Methods 0.000 description 15
- 238000004140 cleaning Methods 0.000 description 12
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- 238000010586 diagram Methods 0.000 description 6
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- 230000002159 abnormal effect Effects 0.000 description 2
- 239000000428 dust Substances 0.000 description 2
- 230000008439 repair process Effects 0.000 description 2
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/28—Constructional details of speech recognition systems
- G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
- G08B21/18—Status alarms
- G08B21/24—Reminder alarms, e.g. anti-loss alarms
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B3/00—Audible signalling systems; Audible personal calling systems
- G08B3/10—Audible signalling systems; Audible personal calling systems using electric transmission; using electromagnetic transmission
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
- G10L25/54—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for retrieval
Abstract
The invention relates to the technical field of air conditioners, and provides a voice reminding method, a voice reminding device, a cloud server and a storage medium, wherein the method is applied to the cloud server, the cloud server is in communication connection with the air conditioner, and the method comprises the following steps: receiving voice audio sent by an air conditioner, wherein the voice audio is user voice collected by the air conditioner; judging whether the voice audio is a query audio; and if the voice audio is the query audio, indicating the air conditioner to carry out voice reminding aiming at the voice audio. Compared with the prior art, the method and the device avoid the false alarm of the fault caused by the condition that the user cannot distinguish the fault or normal operation stage of the air conditioner, thereby influencing the user experience.
Description
Technical Field
The invention relates to the technical field of air conditioners, in particular to a voice reminding method and device, a cloud server and a storage medium.
Background
At present, the functions of the air conditioner are more and more perfect, and besides the most basic functions of refrigeration, heating and the like, the air conditioner also has additional functions of defrosting, cleaning and the like.
However, when the air conditioner is not in a normal cooling or heating state, a user cannot distinguish whether the air conditioner belongs to a fault or normal operation stage, and often mistakenly regards a non-fault state as air conditioner damage, so that the air conditioner is mistakenly repaired, or mistakenly regards a slight fault as a normal state, so that the experience is poor.
Disclosure of Invention
The invention solves the problems of false alarm and poor experience caused by the doubtful state of the current air conditioner.
In order to solve the above problems, the present invention provides a voice reminding method, which is applied to a cloud server, wherein the cloud server is in communication connection with an air conditioner, and the method includes: receiving voice audio sent by the air conditioner, wherein the voice audio is user voice collected by the air conditioner; judging whether the voice audio is a query audio; and if the voice audio is the query audio, indicating the air conditioner to carry out voice reminding aiming at the voice audio.
Compared with the prior art, the voice reminding method has the following advantages: when a user sends out voice which is doubtful about the current operation of the air conditioner, the air conditioner collects the voice of the user and sends the collected voice audio to the cloud server, the cloud server judges whether the voice audio is query audio, and if yes, the air conditioner is indicated to carry out voice reminding on the voice audio. Therefore, the false fault report caused by the condition that a user cannot distinguish whether the air conditioner is in a fault or normal operation stage is avoided, and further the user experience is influenced.
Further, the cloud server communicates with a voice recognition server, and the step of determining whether the voice audio is a query audio includes:
sending the voice audio to the voice recognition server so that the voice recognition server performs voice recognition on the voice audio and returns the category of the voice audio, wherein the category of the voice audio comprises a query category and a non-query category;
and if the type of the voice audio is the query type, judging that the voice audio is the query type audio.
Further, the step of instructing the air conditioner to perform voice reminding for the voice audio comprises:
acquiring the running state of the air conditioner;
determining a reply audio aiming at the voice audio according to the running state;
and sending the reply audio to the air conditioner so that the air conditioner broadcasts the reply audio.
Further, the step of determining a reply audio for the voice audio according to the operating state comprises:
and if the running state is the fault state, determining a pre-stored fault reminding audio corresponding to the fault state as the reply audio.
Further, the step of determining a reply audio for the voice audio according to the operating state further includes:
if the running state is a first state, generating a first reminding audio representing that the air conditioner is in the first state, wherein the first state is a non-fault state that the air conditioner is not in cooling or heating;
determining the first alert audio as the reply audio.
Further, the step of determining a reply audio for the voice audio according to the operating state further includes:
acquiring operation information of the air conditioner in a first state, wherein the operation information comprises interpretation information and/or remaining duration in the first state;
generating a second reminding audio representing the operation information of the air conditioner in the first state according to the first state and the operation information;
determining the second reminder audio as the reply audio.
Further, the first state includes one of a defrost state, a clean state, and a high temperature shutdown prevention state.
Further, the step of determining a reply audio for the voice audio according to the operating state further includes:
if the running state is a second state, a third reminding audio which is stored in advance and corresponds to the second state is obtained, wherein the second state is that the air conditioner is in a refrigerating or heating state;
determining the third reminder audio as the reply audio.
Further, the step of instructing the air conditioner to perform voice reminding for the voice audio comprises:
and sending a response broadcast message to the air conditioner to indicate the air conditioner to determine a reply audio aiming at the voice audio according to the running state and broadcast the reply audio.
The invention also provides a voice reminding device, which is applied to a cloud server, wherein the cloud server is in communication connection with the air conditioner, and the voice reminding device comprises:
the receiving module is used for receiving voice audio sent by the air conditioner, wherein the voice audio is user voice collected by the air conditioner;
the judging module is used for judging whether the voice audio is the query audio;
and the reminding module is used for indicating the air conditioner to carry out voice reminding aiming at the voice audio if the voice audio is the query audio.
The present invention also provides a cloud server, comprising:
one or more processors;
memory for storing one or more programs that, when executed by the one or more processors, cause the one or more processors to implement a voice alert method as described above.
The invention also provides a computer readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the voice alert method as described above.
Drawings
Fig. 1 is a schematic view of an application scenario of the voice reminding method provided by the present invention.
Fig. 2 is a schematic block diagram of a cloud server provided in the present invention.
Fig. 3 is a schematic flow chart of a voice reminding method according to the present invention.
Fig. 4 is a schematic flow chart of another voice reminding method provided by the present invention.
Fig. 5 is a schematic flow chart of another voice reminding method provided by the present invention.
Fig. 6 is a schematic flow chart of another voice reminding method provided by the present invention.
Fig. 7 is a block diagram of a voice reminding apparatus according to the present invention.
Description of reference numerals:
10-a cloud server; 11-a processor; 12-a memory; 13-a bus; 14-a communication interface; 20-an air conditioner; 30-a speech recognition server; 100-voice reminding device; 110-a receiving module; 120-a judgment module; 130-reminder module.
Detailed Description
The functions of the existing air conditioner are more and more abundant, not only the normal heating and refrigerating functions are provided, but also the additional functions of defrosting, cleaning and the like are provided, and more convenience is provided for users.
However, in some cases, although the air conditioner is normally operated, a user cannot directly feel the cooling or heating effect, for example, the air conditioner often needs to perform a defrosting operation during heating in winter, the air conditioner does not blow hot air during defrosting, and the user cannot sense the state of the air conditioner at this time to consider that the air conditioner is abnormal, so that a false repair is caused.
The existing method is that the current state is displayed by flashing icons of preset functions on a display lamp panel, for example, heating icons are displayed on the flashing display lamp panel, but the actual reminding effect is poor, and because of no corresponding progress prompt, a user cannot perceive the information such as duration and the like of the current state, and the use convenience of the user is greatly influenced by the imperfection of the reminding function.
Similarly, when the air conditioner fails, only the fault code is displayed on the lamp panel, and the user cannot understand the specific information of the fault, so that the reminding effect is poor.
In view of the above problems, embodiments of the present invention provide a voice reminding method, a voice reminding device, a cloud server and a storage medium, so that when a user doubts about the operation of an air conditioner, the doubtful about the user can be responded in time through voice, thereby avoiding false alarm of a fault, enriching a reminding function, improving a reminding effect and improving user experience.
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in detail below.
Referring to fig. 1, fig. 1 is a schematic view of an application scenario of the voice reminding method provided by the present invention, in fig. 1, a cloud server 10 is in communication connection with an air conditioner 20 and a voice recognition server 30, and a voice component exists in the air conditioner 20, through which a user voice can be collected or a reminding audio can be played. A communication module is also present in the air conditioner 20, and a communication connection with the cloud server 10 is realized through the communication module.
The cloud server 10 sends the voice audio of the user voice collected by the air conditioner to the voice recognition server 30, and the voice audio is recognized by the voice recognition server 30 to obtain the category of the voice audio, so that the cloud server can judge whether the voice audio is the query audio, so as to instruct the air conditioner 20 to perform voice prompt for the voice audio when the voice audio is the query audio.
The cloud server 10 may be formed by networking a plurality of servers, and may be externally presented to the user in the form of one server.
The air conditioner 20 is provided with a voice component, the voice component is connected with a display panel of the air conditioner 20 through a serial port, and the display panel of the air conditioner 20 is connected with a main control panel of the air conditioner. The voice chip is arranged inside the voice component, and a user of the voice chip collects voice of the user or plays audio reminding information. The air conditioner 20 further includes a wireless communication module, such as a WIFI module, through which the air conditioner 20 communicates with the cloud server 10. The surface of the air conditioner is also provided with icons corresponding to the display panel, the display panel is electrically connected with the main control panel, and the display panel lights the corresponding icons under the control of the main control panel.
The speech recognition server 30 is used for speech recognition, and may be one server, two servers, or the cloud server 10 itself, that is, the cloud server 10 itself integrates a software function module capable of performing voice recognition, as an embodiment, the voice recognition server 30 may include a first server on which an automatic voice recognition function module operates, and a second server on which a natural language understanding function module operates, the cloud server 10 sends voice audio to the first server for voice recognition, the voice audio is converted into characters and returned to the cloud server 10, the cloud server 10 sends the recognized characters to the second server, the second server performs semantic recognition on the characters, and finally the categories of the voice audio are obtained, wherein the categories comprise a query category and a non-query category. The cloud server 10 may determine whether the voice audio is a query audio according to the category, and instruct the air conditioner 20 to perform voice prompt for the voice audio when the voice audio is the query audio.
On the basis of fig. 1, an embodiment of the present invention provides a block schematic diagram of the cloud server in fig. 1, please refer to fig. 2, and fig. 2 is a block schematic diagram of the cloud server provided in the present invention, in which a cloud server 10 includes a processor 11, a memory 12, a bus 13 and a communication interface 14, and the processor 11, the memory 12 and the communication interface 14 are connected through the bus 13.
The processor 11 may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the voice reminding method may be implemented by integrated logic circuits of hardware in the processor 11 or instructions in the form of software. The Processor 11 may be a general-purpose Processor, and includes a Central Processing Unit (CPU), a Network Processor (NP), and the like; but may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf programmable gate array (FPGA) or other programmable logic device, discrete gate or transistor logic, discrete hardware components.
The memory 12 is used to store a program, such as the voice alert device described above. The voice reminding device comprises at least one software functional module which can be stored in a memory 12 in a form of software or firmware (firmware) or solidified in the cloud server 10. After receiving the execution instruction, the processor 11 executes the program to implement the voice reminding method disclosed in the following embodiments.
There may be a plurality of communication interfaces 14, and the cloud server 10 may communicate with the air conditioner 20 and the voice recognition server 30 through different communication interfaces 14.
On the basis of fig. 1 and fig. 2, an embodiment of the present invention further provides a voice reminding method, please refer to fig. 3, and fig. 3 is a schematic flow diagram of the voice reminding method provided by the present invention, and the method includes the following steps:
and S100, receiving voice audio sent by the air conditioner, wherein the voice audio is user voice collected by the air conditioner.
In the present embodiment, the user utters a voice of inquiry when finding that the air conditioner 20 is not normally heating or cooling, for example, "why is the air conditioner not heating? "," why does the air conditioner not blow hot air? "," how long the air conditioner is still clean? "," what is the English language displayed by the air conditioner? "," is the air conditioner broken? "and the like.
The air conditioner 20 collects the user voice and transmits the voice audio of the user voice to the cloud server 10.
Step S110, determine whether the voice audio is the query audio.
In this embodiment, the voice uttered by the user may be a question voice, or a question sentence corresponding to the voice, or an instruction voice, or a statement sentence or a prosecution sentence corresponding to the voice. The voice corresponding to the query class audio is the voice of the query class. Therefore, the cloud server 10 needs to determine whether the voice audio is the query audio, and if so, performs corresponding voice prompt for the voice audio to achieve the most natural question and answer effect, so that on one hand, the voice prompt is more targeted, the prompt effect is improved, and on the other hand, the user also has better experience.
And step S120, if the voice audio is the query audio, the air conditioner is indicated to carry out voice reminding aiming at the voice audio.
In this embodiment, the cloud server 10 instructs the air conditioner 20 to perform voice prompt for the voice audio in at least two ways: (1) the cloud server 10 determines a reply audio for the voice audio, and sends the reply audio to the air conditioner 20, and the air conditioner 20 is responsible for playing the reply audio; (2) the cloud server 10 sends a response broadcast message to the air conditioner 20, and the air conditioner 20 determines a reply audio for the voice audio based on the response broadcast message and broadcasts the reply audio.
In the voice reminding method provided by the embodiment of the present invention, the cloud server 10 determines whether the voice audio of the user voice collected by the air conditioner is the query audio, and if so, instructs the air conditioner to perform voice reminding for the voice audio. Therefore, the false fault report caused by the condition that a user cannot distinguish whether the air conditioner is in a fault or normal operation stage is avoided, and further the user experience is influenced.
On the basis of fig. 3, an embodiment of the present invention further provides a specific implementation manner for determining whether the audio is a query-type audio, please refer to fig. 4, fig. 4 is a flowchart illustrating another voice reminding method provided by the present invention, and step S110 includes the following sub-steps:
and a substep S1101 of sending the voice audio to a voice recognition server so that the voice recognition server performs voice recognition on the voice audio and returns the category of the voice audio, wherein the category of the voice audio comprises a query category and a non-query category.
In this embodiment, as a specific implementation manner, only one voice recognition server 30 may be provided, on which an automatic voice recognition function module and a natural language understanding function module are operated, the automatic voice recognition function module converts a voice audio into a text, and the natural language understanding function module performs semantic parsing on the text corresponding to the voice audio, so as to finally obtain the category of the voice audio. As another specific implementation manner, the speech recognition server 30 may have two, one runs the automatic speech recognition function module, and the other runs the natural language understanding function module, and the categories of the speech audio are obtained through cooperation of the two.
In the substep S1102, if the type of the voice audio is the query type, it is determined that the voice audio is the query type audio.
According to the voice reminding method provided by the embodiment of the invention, the voice recognition is carried out on the voice audio by adopting the special voice recognition server 30, so that the decoupling of the voice recognition function and the reminding function can be realized, on one hand, the efficiency of the voice recognition can be improved, on the other hand, the voice recognition function can be conveniently upgraded and perfected on the premise of not influencing the reminding function, and the better voice reminding can be realized.
On the basis of fig. 3, an embodiment of the present invention further provides a specific implementation manner of performing voice reminding, please refer to fig. 5, fig. 5 is a flowchart illustrating another voice reminding method provided by the present invention, and step S120 includes the following sub-steps:
and a substep S120-10 of obtaining the running state of the air conditioner.
In the present embodiment, the operation state of the air conditioner 20 includes, but is not limited to, an operation mode and an operation schedule of the air conditioner 20, the operation mode may be a heating mode, a cooling mode, a defrosting mode, a cleaning mode, and the like, and the operation schedule may be a time period of having been operated in the operation mode, or a remaining operation time period of the operation mode, and the like.
And a substep S120-12 of determining a reply audio for the speech audio according to the running state.
In this embodiment, in order to make the voice prompt for the voice audio more targeted, different voice prompts may be performed for different operating states.
In this embodiment, the reply audio is a prompt voice for the voice audio, and the corresponding reply audio is different in different running states. In the present embodiment, the operation state includes at least the following three types: the method for determining the reply audio comprises a fault state, a first state and a second state, wherein the first state is a non-fault state except for non-cooling and non-heating, and the second state is a cooling or heating state.
(1) The processing method when the operation state is the fault state may be:
and if the running state is the fault state, determining the pre-stored fault reminding audio corresponding to the fault state as the reply audio.
In this embodiment, the faults may include multiple types, each type of fault corresponds to one fault identifier, for example, the fault identifier may use a fault name, the cloud server 10 may store fault information of each type of fault in advance, and the fault information may include the fault name and a fault reminding audio corresponding to the fault.
In this embodiment, when the operating state is the fault state, the fault name corresponding to the fault may be obtained, and the fault reminding audio corresponding to the fault name may be obtained according to the fault name. The fault reminding audio can comprise a fault name, explanation information of the fault, a function of reminding a user to report a repair through a mobile phone APP or a telephone, and the like. For example, the fault alert audio may be: "when indoor and outdoor communication failure occurs in the current Xiao' ao and the outdoor unit is lost in tandem, you are advised to find a doctor with APP or 4008-xxx-xxx by dialing".
(2) The processing method when the running state is the first state may be:
in this embodiment, when the operation state is the first state, the amount of information included in the reply audio may be determined according to actual needs, for example, the reply audio may include information of the current operation mode of the air conditioner, the reply audio may include information of the remaining operation time of the current operation mode, or may include both of the above information.
(2.1) one processing method for the case where the operation state is the first state may be:
firstly, if the operation state is a first state, a first reminding audio representing that the air conditioner is in the first state is generated, wherein the first state is a non-fault state of the air conditioner except for non-refrigeration and non-heating.
In the present embodiment, the first state is a non-failure state, and a non-cooling and non-heating state, and the first state may include different states according to different functions specifically provided by the air conditioner 20, for example, for the air conditioner 20 providing a defrosting function and a cleaning function, the first state may be one of a defrosting state and a cleaning state, and for the air conditioner 20 providing a defrosting function, a cleaning function, and a high temperature prevention function, the first state may be one of a defrosting state, a cleaning state, and a high temperature prevention shutdown state. The defrosting mode is that the air conditioner 20 is defrosting, which is to perform reverse refrigeration (at this time, no air is blown into the room), and the temperature of the outdoor unit coil is increased for a period of time, so as to achieve the purpose of defrosting. The cleaning state is that the air conditioner 20 is being cleaned, mainly by utilizing the condensation in the cooling mode to combine the condensed water with the dust on the evaporator, further reducing the temperature on the evaporator to form a frost layer, then quickly converting the frost layer into the heating mode, flushing the frost layer and the dust to the water receiving tray, and finally drying in the ventilation mode to achieve the purpose of cleaning.
Second, the first alert audio is determined to be a reply audio.
(2.2) another processing method for the case where the operation state is the first state may be:
firstly, the operation information of the air conditioner in the first state is obtained, wherein the operation information comprises the explanation information and/or the remaining time length in the first state.
In this embodiment, the interpretation information may be an explanation of a reason for being currently in the first state, for example, if the first state is the cleaning state, the interpretation information may be: "the air conditioner is not cleaned for a long time, and the xiao is cleaning the dirty objects in the air conditioner", for example, if the first state is the defrosting state, the interpretation information may be: "to better warm you, xiao is trying to help you remove frost from the outdoor unit".
In this embodiment, the remaining time is a time that the first state needs to last, so that the user can know the operation condition and progress of the air conditioner 20 in time. For example, if the first state is a clean state, the operation information may be: "10 minutes are left to be good", for example, if the first state is the defrost state, the operation information may be: "expect 5 minutes".
It should be noted that, only the explanation information may be reminded, or only the remaining duration may be reminded, or the explanation information and the remaining duration may be reminded at the same time, for example, the reply audio is: "to better warm you, xiao is struggling to help you remove frost from the outdoor unit, and expect 5 minutes more".
And secondly, generating a second reminding audio representing the operation information of the air conditioner in the first state according to the first state and the operation information.
And finally, determining the second reminding audio as the reply audio.
(3) The processing method when the operating state is the second state may be:
firstly, if the running state is a second state, a third reminding audio which is stored in advance and corresponds to the second state is obtained, wherein the second state is a state that the air conditioner is in cooling or heating.
In this embodiment, the second state provides the normal state of refrigerating or heating for air conditioner 20, and at this moment, air conditioner 20 neither breaks down nor is in the state of defrosting, cleanness and preventing high temperature and shutting down, in order to give the more effective warning of user, promotes user experience, and cloud server 10 prestores the third warning audio frequency that corresponds with the second state for respond to current pronunciation audio frequency, for example, the third warning audio frequency can be: "Xiao ao does not find any abnormal worries for a while, consult the customer service bar before I learn more knowledge. ".
Second, the third reminder audio is determined to be the reply audio.
And a substep S120-14 of sending the reply audio to the air conditioner so that the air conditioner broadcasts the reply audio.
On one hand, the voice reminding method provided by the embodiment of the invention provides corresponding reply audios for different running states, and includes as much reminding information as required in the reply audios, so that a user can know the current running condition of the air conditioner 20 in time and can respond to doubts of the user well, the voice reminding is more pertinent, the reminding effect is improved, and the user experience is improved, and on the other hand, the logic for determining the reply audios is placed on the cloud server 10 for processing, so that the operation load of the air conditioner is greatly reduced.
In this embodiment, the above-mentioned methods for instructing the air conditioner 20 to perform voice reminding for the voice audio are all executed on the cloud server 10, and in fact, as another specific implementation manner, the above-mentioned manner may also be executed on the air conditioner 20, please refer to fig. 6, where fig. 6 is a flowchart of another voice reminding method provided by the present invention, and the step S120 further includes the following sub-steps:
and step S120-20, sending a response broadcast message to the air conditioner so as to instruct the air conditioner to broadcast the reply audio aiming at the voice audio after determining the reply audio according to the running state.
In this embodiment, the specific implementation manner of determining the reply audio by the air conditioner 20 is similar to the specific implementation manner of determining the reply audio by the cloud server 10, which has been described in detail in the foregoing substeps S120-10-S120-12, and is not described herein again.
According to the voice reminding method provided by the embodiment of the invention, the logic for determining the reply audio is processed by the air conditioner 20, so that the dependence of the air conditioner 20 on the cloud server 10 and a communication network is reduced, the data transmission quantity among the rest cloud servers 10 of the air conditioner 20 is reduced, and the voice reminding time delay is smaller and more timely.
It should be noted that sub-steps S1101-S1102 in fig. 4 may also replace step S110 in fig. 5 and fig. 6 to achieve the corresponding technical effect. Sub-steps S120-10, S120-12 and S120-14 in fig. 5 may also replace step S120 in fig. 4 to achieve a corresponding technical effect, and sub-step S120-20 in fig. 6 may also replace step S120 in fig. 4 to achieve a corresponding technical effect.
In order to execute the corresponding steps in the above embodiments and various possible embodiments, an implementation manner of the voice reminding apparatus is given below. Referring to fig. 7, fig. 7 is a functional module schematic diagram of the voice prompt apparatus 100 provided in the present invention. It should be noted that the basic principle and the generated technical effect of the voice reminding apparatus 100 according to the embodiment of the present invention are the same as those of the foregoing method embodiment, and for a brief description, reference may be made to the corresponding contents of the foregoing method embodiment for a part not mentioned in the embodiment. The following describes the voice prompt apparatus 100 with reference to fig. 3 to 6, where the voice prompt apparatus 100 includes: a receiving module 110, a judging module 120 and a reminding module 130.
The receiving module 110 is configured to receive a voice audio sent by the air conditioner, where the voice audio is a user voice collected by the air conditioner.
The determining module 120 is configured to determine whether the voice audio is a query audio.
As a specific implementation manner, the determining module 120 is specifically configured to: sending the voice audio to a voice recognition server so that the voice recognition server performs voice recognition on the voice audio and returns the type of the voice audio, wherein the type of the voice audio comprises a query type and a non-query type; and if the type of the voice audio is the query type, judging that the voice audio is the query type audio.
And the reminding module 130 is configured to instruct the air conditioner to perform voice reminding for the voice audio if the voice audio is the query audio.
As a specific implementation manner, the reminding module 130 is specifically configured to: acquiring the running state of the air conditioner; determining a reply audio aiming at the voice audio according to the running state; and sending the reply audio to the air conditioner so that the air conditioner broadcasts the reply audio.
As a specific implementation manner, when the reminding module 130 is configured to determine the reply audio for the voice audio according to the running state, it is specifically configured to: and if the running state is the fault state, determining the pre-stored fault reminding audio corresponding to the fault state as the reply audio.
As a specific implementation manner, when the reminding module 130 is configured to determine the reply audio for the voice audio according to the running state, it is further specifically configured to: if the running state is a first state, generating a first reminding audio representing that the air conditioner is in the first state, wherein the first state is a non-fault state of the air conditioner except for non-refrigeration and non-heating; the first alert audio is determined to be a reply audio.
As a specific implementation manner, when the reminding module 130 is configured to determine the reply audio for the voice audio according to the running state, it is further specifically configured to: acquiring operation information of the air conditioner in a first state, wherein the operation information comprises interpretation information and/or remaining duration in the first state; generating a second reminding audio representing the operation information of the air conditioner in the first state according to the first state and the operation information; and determining the second reminding audio as the reply audio.
As a specific embodiment, the first state includes one of a defrosting state, a cleaning state, and a high temperature shutdown prevention state.
As a specific implementation manner, the reminding module 130 is configured to determine a reply audio for the voice audio according to the running state, and specifically further configured to: if the running state is a second state, acquiring a prestored third reminding audio corresponding to the second state, wherein the second state is a state that the air conditioner is in cooling or heating; and determining the third reminding audio as the reply audio.
As a specific implementation manner, the reminding module 130 is further specifically configured to: and sending a response broadcast message to the air conditioner to indicate the air conditioner to determine a reply audio aiming at the voice audio according to the running state and broadcast the reply audio.
The embodiment of the invention also provides a computer readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the voice reminding method is implemented.
In summary, the present invention provides a voice reminding method, a voice reminding device, a cloud server and a storage medium, wherein the method is applied to the cloud server, the cloud server is in communication connection with an air conditioner, and the method includes: receiving voice audio sent by an air conditioner, wherein the voice audio is user voice collected by the air conditioner; judging whether the voice audio is a query audio; and if the voice audio is the query audio, indicating the air conditioner to carry out voice reminding aiming at the voice audio. Compared with the prior art, the method and the device avoid the false alarm of the fault caused by the condition that the user cannot distinguish the fault or normal operation stage of the air conditioner, thereby influencing the user experience.
Although the present invention is disclosed above, the present invention is not limited thereto. Various changes and modifications may be effected therein by one skilled in the art without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (12)
1. A voice reminding method is applied to a cloud server (10), wherein the cloud server (10) is in communication connection with an air conditioner (20), and the method comprises the following steps:
receiving voice audio sent by the air conditioner (20), wherein the voice audio is user voice collected by the air conditioner (20);
judging whether the voice audio is a query audio;
and if the voice audio is the query audio, indicating the air conditioner (20) to carry out voice reminding aiming at the voice audio.
2. The voice alert method according to claim 1, wherein the cloud server (10) is in communication with a voice recognition server (30), and the step of determining whether the voice audio is a query-type audio comprises:
sending the voice audio to the voice recognition server (30) so that the voice recognition server (30) performs voice recognition on the voice audio and returns the category of the voice audio, wherein the category of the voice audio comprises a query category and a non-query category;
and if the type of the voice audio is the query type, judging that the voice audio is the query type audio.
3. The voice alert method according to claim 1, wherein the step of instructing the air conditioner (20) to make a voice alert for the voice audio comprises:
acquiring the running state of the air conditioner (20);
determining a reply audio aiming at the voice audio according to the running state;
and sending the reply audio to the air conditioner (20) so that the air conditioner (20) broadcasts the reply audio.
4. The voice alert method according to claim 3, wherein the step of determining a reply audio for the voice audio according to the operating status comprises:
and if the running state is the fault state, determining a pre-stored fault reminding audio corresponding to the fault state as the reply audio.
5. The method of claim 3, wherein the step of determining a reply audio for the voice audio according to the operating status further comprises:
if the operation state is a first state, generating a first reminding audio representing that the air conditioner (20) is in the first state, wherein the first state is a non-fault state that the air conditioner (20) is not in cooling or heating;
determining the first alert audio as the reply audio.
6. The method of claim 5, wherein the step of determining a reply audio for the voice audio according to the operating status further comprises:
acquiring operation information of the air conditioner (20) in a first state, wherein the operation information comprises interpretation information and/or remaining time length in the first state;
generating a second reminding audio representing the operation information of the air conditioner (20) in the first state according to the first state and the operation information;
determining the second reminder audio as the reply audio.
7. The voice alert method according to claim 5 or 6, wherein the first state includes one of a defrost state, a clean state and a high temperature shutdown prevention state.
8. The method of claim 3, wherein the step of determining a reply audio for the voice audio according to the operating status further comprises:
if the running state is a second state, a pre-stored third reminding audio corresponding to the second state is acquired, wherein the second state is that the air conditioner (20) is in a refrigerating or heating state;
determining the third reminder audio as the reply audio.
9. The voice alert method according to claim 1, wherein the step of instructing the air conditioner (20) to make a voice alert for the voice audio comprises:
and sending a response broadcast message to the air conditioner (20) to indicate that the air conditioner (20) determines the reply audio aiming at the voice audio according to the running state and broadcasts the reply audio.
10. The voice reminding device is applied to a cloud server (10), wherein the cloud server (10) is in communication connection with an air conditioner (20), and the device comprises:
the receiving module (110) is used for receiving voice audio sent by the air conditioner (20), wherein the voice audio is user voice collected by the air conditioner (20);
the judging module (120) is used for judging whether the voice audio is the query audio;
and the reminding module (130) is used for indicating the air conditioner (20) to carry out voice reminding aiming at the voice audio if the voice audio is the query audio.
11. Cloud server (10), characterized in that the cloud server (10) comprises:
one or more processors (11);
memory (12) for storing one or more programs that, when executed by the one or more processors, cause the one or more processors (11) to implement the voice alert method of any of claims 1-9.
12. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the method of voice alert as claimed in any one of claims 1 to 9.
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