CN112686681A - Enterprise management consultation customer service system based on artificial intelligence - Google Patents
Enterprise management consultation customer service system based on artificial intelligence Download PDFInfo
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- CN112686681A CN112686681A CN202110032107.4A CN202110032107A CN112686681A CN 112686681 A CN112686681 A CN 112686681A CN 202110032107 A CN202110032107 A CN 202110032107A CN 112686681 A CN112686681 A CN 112686681A
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Abstract
The invention belongs to the technical field of communication, and particularly relates to an enterprise management consultation customer service system based on artificial intelligence, which comprises a system login module, a consultation module, an information receiving module, a file management module, a navigation module, an online tax payment module and a user setting module, wherein the system login module is used for realizing login of the system; the consultation module is used for realizing consultation; the information receiving module is used for receiving information; the file management module is used for managing files; the navigation module is used for realizing a navigation function; the online tax payment module is used for realizing online tax payment; the user setting module is used for realizing setting of user information. The invention improves the consultation efficiency of the user through various real-time effective communication modes, thereby improving the consultation experience of the user.
Description
Technical Field
The invention belongs to the technical field of communication, and particularly relates to an enterprise management consultation customer service system based on artificial intelligence.
Background
Enterprise management consultation is an independent and professional consultation service which helps enterprises and entrepreneurs to realize enterprise targets by solving management and operation problems, identifying and catching new opportunities, and strengthening learning and implementing changes. The method is characterized in that experts with abundant management knowledge and experience are deeply inserted into the enterprise site, are closely matched with enterprise managers, find out main problems in management by using various scientific methods, carry out quantitative and qualitative analysis, find out the reasons of the problems, provide a feasible improvement scheme and guide implementation, and seek for firm development of enterprises.
At present, when enterprise management is carried out by a user in consultation, different consulting enterprises are generally searched to obtain professional answers to be obtained, but often, the user needs to consult a plurality of problems which are in different fields, the user needs to consult different objects, time is wasted, meanwhile, one enterprise often has a plurality of departments, one department has a plurality of persons, the user can find wrong objects when searching the consulting objects, and the enterprise management consultation is a time-consuming and labor-consuming process. Customer service needs customer session, message record, etc., knows with each communication of customer, promotes work efficiency. Therefore, an enterprise management consultation customer service system is urgently needed at present to improve the consultation efficiency of the user and improve the consultation experience of the user.
Disclosure of Invention
Aiming at the problems, the invention provides an enterprise management consultation customer service system based on artificial intelligence, which comprises a system login module, a consultation module, an information receiving module, a file management module, a navigation module, an online tax payment module and a user setting module, wherein the system login module is used for realizing login of the system; the consultation module is used for realizing consultation; the information receiving module is used for receiving information; the file management module is used for managing files; the navigation module is used for realizing a navigation function; the online tax payment module is used for realizing online tax payment; the user setting module is used for realizing setting of user information.
As a preferred technical solution, the system login module includes an authentication unit, a login unit, and a system update unit.
As a preferred technical solution, the consulting module includes a dialogue unit, a file sending unit, and a search unit.
As a preferred technical solution, the consultation module further includes a message recording unit and a material checking unit.
As a preferred technical solution, the information receiving module includes a notification receiving unit and a message receiving unit.
As a preferred technical solution, the file management module includes a file downloading unit.
As a preferred technical solution, the user setting module includes a personal information setting unit and a password setting unit.
The invention has the following beneficial effects:
1. the enterprise management consultation customer service system based on artificial intelligence can ensure the safety of the consultation account of the user through the system login module.
2. The enterprise management consultation customer service system based on artificial intelligence can search and add different customer service personnel through the consultation providing module to form different groups, has multiple communication modes, improves consultation efficiency and improves consultation experience of users.
3. The enterprise management consultation customer service system based on artificial intelligence provided by the invention can enable a user to receive information about consultation at the first time through the information receiving module, so that the communication efficiency between customer service personnel and the user is improved.
4. The invention provides an enterprise management consultation customer service system based on artificial intelligence, which is convenient for a block user to download related files through a file management module.
5. The enterprise management consultation customer service system based on artificial intelligence can help a user to quickly master software through the navigation module.
6. In conclusion, the invention has complete functions, meets various requirements of users, and can improve the efficiency and experience of user consultation.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a system architecture diagram of an enterprise management consultant customer service system based on artificial intelligence provided by the present invention;
fig. 2 is a system architecture diagram of the system login module.
Fig. 3 is a system architecture diagram of the advisory module.
Fig. 4 is a system architecture diagram of an information receiving module.
Fig. 5 is a system architecture diagram of a user setup module.
Detailed Description
The technical features of the technical solutions provided by the present invention will be further clearly and completely described below with reference to the specific embodiments, and it should be apparent that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The words "preferred", "preferably", "further" and the like in the present disclosure mean embodiments of the invention that may provide certain benefits, under certain circumstances. However, other embodiments may be preferred, under the same or other circumstances. Furthermore, the recitation of one or more preferred embodiments does not imply that other embodiments are not useful, nor is it intended to exclude other embodiments from the scope of the invention.
The invention provides an enterprise management consultation customer service system based on artificial intelligence, which comprises a system login module, a consultation module, an information receiving module, a file management module, a navigation module, an online tax payment module and a user setting module, wherein the system login module is used for realizing login of a system; the consultation module is used for realizing consultation; the information receiving module is used for receiving information; the file management module is used for managing files; the navigation module is used for realizing a navigation function; the online tax payment module is used for realizing online tax payment; the user setting module is used for realizing setting of user information.
In some preferred embodiments, the system login module comprises an authentication unit, a login unit and a system updating unit. The application scenes of the system login module comprise an APP, an applet, a webpage and the like.
The verification unit is used for verifying and distinguishing the operation of normal people and machines and intercepting malicious behaviors.
The login unit is used for inputting a user name and a password.
The username and password cannot be null and must be valid.
The system updating unit is used for updating and upgrading the system.
In some preferred embodiments, the consulting module comprises a dialogue unit, a file sending unit and a searching unit.
The search unit is used for searching friends on the internet, and the search conditions comprise enterprise names, user names and user names; the search results are distinguished by user name, gender, position and affiliated enterprises. Adding needed persons according to the search result; the user can also classify and set friend categories, and the user can finish the operation by clicking the newly-created category and inputting the name.
In some preferred embodiments, the user can establish an enterprise group consultation in the consultation module as required, and the user clicks the function of newly-built enterprise group consultation, and the system automatically pops up a newly-built setting interface, which includes a creator, a group name, and a group remark.
The conversation unit is used for completing communication between customer service personnel and the user, and the communication modes include but are not limited to manual input chat, video chat and voice chat.
The file sending unit is used for realizing file sending between the user and the customer service staff, and the file format comprises but is not limited to ASCII, MIME and TXT.
In some preferred embodiments, the consulting module further comprises a message recording unit and a quality material checking unit.
The message recording unit is used for recording communication between the customer service and the user and facilitating future searching.
The quality material checking unit is used for checking files sent by the customer service and the user.
In some preferred embodiments, the information receiving module further comprises a notification receiving unit and a message receiving unit.
The notification receiving unit is used for realizing the receiving of the notification by the user. The user needs to select the time period for receiving the notification, and then the information which meets the conditions is automatically screened out by the system after the information is read, unread and completely set, and the user can directly click the title to check the information in detail.
The message receiving unit is used for receiving the message in time. The messages comprise fiscal information, notification information, friend application information and group information.
In some preferred embodiments, the file management module comprises a file download unit.
The file downloading unit is used for downloading the file received by the user.
In some preferred embodiments, the user setting module includes a personal information setting unit and a password setting unit.
The personal information setting unit is used for setting personal information. The personal information includes but is not limited to business name, position, gender, contact phone number, and mobile phone number.
The password setting unit is used for realizing the password setting, and a user needs to input an original password and input a new password which is the same twice or more so as to confirm the accuracy of the new password.
Examples
The technical solution of the present invention is described in detail by the following examples, but the scope of the present invention is not limited to the examples.
The enterprise management consultation customer service system based on artificial intelligence shown in figure 1 comprises a system login module, a consultation module, an information receiving module, a file management module, a navigation module, an online tax payment module and a user setting module, wherein the system login module is used for realizing login of the system; the consultation module is used for realizing consultation; the information receiving module is used for receiving information; the file management module is used for managing files; the navigation module is used for realizing a navigation function; the online tax payment module is used for realizing online tax payment; the user setting module is used for realizing setting of user information.
The system login module shown in fig. 2 includes an authentication unit, a login unit, and a system update unit; the system login module is applied in APP, and the verification unit is used for verifying and distinguishing the operation of normal people and machines and intercepting malicious behaviors. The login unit is used for inputting a user name and a password; the username and password cannot be null, and must be valid;
the system updating unit is used for updating and upgrading the system.
The consultation module according to fig. 3 comprises a dialogue unit, a file sending unit and a search unit.
The user can search online friends in the search unit, and the search conditions comprise an enterprise name, a user name and a user name; the search results are distinguished by user name, gender, position and affiliated enterprises. Adding needed persons according to the search result; the user can also classify and set friend categories, and the user clicks the new category. The user establishes enterprise group consultation in the consultation module, clicks the function of newly-built enterprise group consultation, and the system automatically pops up a newly-built setting interface which comprises a creator, a group name and a group remark.
The conversation unit is used for finishing the communication between the customer service personnel and the user, and the communication mode is manual input chat; the file sending unit is used for sending files between a user and customer service staff, and the file format TXT is adopted.
The consultation module also comprises a message recording unit and a quality material checking unit,
the message recording unit is used for recording the communication between the customer service and the user, so that the future search is facilitated; the quality material checking unit is used for checking files sent by the customer service and the user.
The information receiving module according to fig. 4 further includes a notification receiving unit and a message receiving unit.
The notification receiving unit is used for realizing the receiving of the notification by the user. The user needs to select the time period for receiving the notification, and then the information which meets the conditions is automatically screened out by the system after the information is read, unread and completely set, and the user can directly click the title to check the information in detail; the message receiving unit is used for receiving the message in time. The messages comprise fiscal information, notification information, friend application information and group information.
The file management module comprises a file downloading unit.
The file downloading unit is used for downloading the file received by the user.
The user setting module according to fig. 5 includes a personal information setting unit and a password setting unit.
The personal information setting unit is used for setting personal information. The personal information includes but is not limited to enterprise name, position, gender, contact phone number and mobile phone number; the password setting unit is used for realizing the password setting, and a user needs to input an original password and input a new password which is the same twice or more so as to confirm the accuracy of the new password.
Finally, it should be noted that the above-mentioned contents are only used for illustrating the technical solutions of the present invention, and not for limiting the protection scope of the present invention, and that the simple modifications or equivalent substitutions of the technical solutions of the present invention by those of ordinary skill in the art can be made without departing from the spirit and scope of the technical solutions of the present invention.
Claims (7)
1. The utility model provides an enterprise management consultation customer service system based on artificial intelligence which characterized in that: the system comprises a system login module, a consultation module, an information receiving module, a file management module, a navigation module, an online tax payment module and a user setting module, wherein the system login module is used for realizing login of the system; the consultation module is used for realizing consultation; the information receiving module is used for receiving information; the file management module is used for managing files; the navigation module is used for realizing a navigation function; the online tax payment module is used for realizing online tax payment; the user setting module is used for realizing setting of user information.
2. The system of claim 1, wherein the system comprises: the system login module comprises a verification unit, a login unit and a system updating unit.
3. The system of claim 1, wherein the system comprises: the consultation module comprises a dialogue unit, a file sending unit and a searching unit.
4. The system of claim 3, wherein the system comprises: the consultation module also comprises a message recording unit and a quality material checking unit.
5. The system of claim 1, wherein the system comprises: the information receiving module comprises a notification receiving unit and a message receiving unit.
6. The system of claim 1, wherein the system comprises: the file management module comprises a file downloading unit.
7. The system of claim 1, wherein the system comprises: the user setting module comprises a personal information setting unit and a password setting unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110032107.4A CN112686681A (en) | 2021-01-11 | 2021-01-11 | Enterprise management consultation customer service system based on artificial intelligence |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110032107.4A CN112686681A (en) | 2021-01-11 | 2021-01-11 | Enterprise management consultation customer service system based on artificial intelligence |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112686681A true CN112686681A (en) | 2021-04-20 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110032107.4A Pending CN112686681A (en) | 2021-01-11 | 2021-01-11 | Enterprise management consultation customer service system based on artificial intelligence |
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| Country | Link |
|---|---|
| CN (1) | CN112686681A (en) |
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2021
- 2021-01-11 CN CN202110032107.4A patent/CN112686681A/en active Pending
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