CN112637433A - Method and device for processing network call data - Google Patents
Method and device for processing network call data Download PDFInfo
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- CN112637433A CN112637433A CN202011360611.9A CN202011360611A CN112637433A CN 112637433 A CN112637433 A CN 112637433A CN 202011360611 A CN202011360611 A CN 202011360611A CN 112637433 A CN112637433 A CN 112637433A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
Abstract
The invention discloses a method and a device for processing network call data. Wherein, the method comprises the following steps: calling a target object in response to the received calling operation so as to carry out network conversation with the target object; displaying a query operation interface corresponding to a query event in the process of carrying out network call with the target object, wherein the query operation interface comprises a control allowing selection; and receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control. The invention solves the technical problem of low service efficiency of the traditional customer telephone in the prior art.
Description
Technical Field
The invention relates to the field of data processing, in particular to a method and a device for processing network call data.
Background
In traditional customer service, the channels provided by enterprises are traditional customer service telephones and online customer service. To dial an enterprise customer service telephone, the user does not need to pay the telephone charge generated by the call, and generally needs to find the artificial customer service through a series of IVR (Interactive Voice Response) Voice broadcasts; for an enterprise, the traditional customer service telephone is limited, the self-help rate is difficult to improve, the service cost of the enterprise is improved, for a user, the user consumes longer time, and the problem is difficult to say clearly due to the limitation of communication with voice.
Aiming at the problem of low service efficiency of the traditional customer telephone in the prior art, an effective solution is not provided at present.
Disclosure of Invention
The embodiment of the invention provides a method and a device for processing network call data, which are used for at least solving the technical problem of low service efficiency of the traditional customer telephone in the prior art.
According to an aspect of the embodiments of the present invention, a method for processing network call data is provided, including: calling the target object in response to the received calling operation so as to carry out network conversation with the target object; displaying a query operation interface corresponding to a query event in the process of carrying out network communication with a target object, wherein the query operation interface comprises a control allowing selection; and receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control.
Further, in the process of carrying out network communication with the target object, before a query operation interface corresponding to a query event is displayed, an application interface for calling the target object is acquired; determining the order as a query event under the condition that the application interface contains the order, and entering a step of displaying a query operation interface corresponding to the query event; and under the condition that the application interface does not contain orders, displaying an event selection interface, receiving a second selection operation, and after determining a query event according to the second selection operation, entering a step of displaying a query operation interface corresponding to the query event, wherein the event selection interface comprises a plurality of pieces of order information allowed to be selected.
Further, the inquiry operation interface includes: the order information of the order indicated by the inquiry event and a first operation control used for operating the order are inquired.
Further, receiving a first selection operation generated on the query operation interface and displaying a processing result, including: receiving a first selection operation, wherein the first selection operation is used for selecting at least one first operation control from the operation controls; displaying the processing result and displaying a second operation control, wherein the second operation control comprises: a query mode conversion control and a query mode maintaining control.
Further, in the process of network communication with the target object, before a query operation interface corresponding to a query event is displayed, first voice prompt information is played, wherein the first voice prompt information is used for prompting a query main body to switch the network communication mode of the terminal to the hands-free mode.
Further, in the process of network communication with the target object, after a query operation interface corresponding to the query event is displayed, second voice prompt information is played, wherein the second voice prompt information is used for prompting the query main body to operate on the query operation interface.
Further, in the process of displaying the processing result and displaying the second operation control, third voice prompt information is played, wherein the third voice prompt information is used for prompting the query main body to end the network call with the target object under the condition of completing the query.
Further, the terminal and the target object carry out network conversation based on the network telephone.
According to an aspect of an embodiment of the present invention, there is provided a data processing apparatus including: the response module is used for responding to the received calling operation to call the target object so as to communicate with the target object; the first display module is used for displaying an inquiry operation interface corresponding to an inquiry event in the process of carrying out network call with a target object, wherein the inquiry operation interface comprises a control allowing selection; and the second display module is used for receiving the first selection operation generated on the query operation interface and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control.
According to an aspect of the embodiments of the present invention, there is provided a storage medium, the storage medium includes a stored program, and when the program runs, the storage medium controls a device to execute the above-mentioned method for processing network call data.
According to an aspect of the embodiments of the present invention, there is provided a processor, where the processor is configured to execute a program, where the program executes the method for processing the network call data.
In the embodiment of the invention, the target object is called in response to the received calling operation so as to carry out network conversation with the target object; displaying a query operation interface corresponding to a query event in the process of carrying out network communication with a target object, wherein the query operation interface comprises a control allowing selection; and receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control. According to the scheme, the visual operation interface is provided for the user in the network call process of the customer service, the self-service rate in the network call process is increased, the user experience is improved, the user fee is reduced, the enterprise service cost is reduced, the operation of the user in the customer service consultation process is not limited to the dialing key of the mobile phone, the relevant information can be displayed for the user more completely and effectively, the inquiry flow can be simplified, the inquiry progress is improved, and the technical problem that the service efficiency of the traditional customer telephone is low in the prior art is solved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
fig. 1 is a flowchart of a method for processing network call data according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a customer service mode selection interface according to an embodiment of the present invention;
FIG. 3 is a query event selection interface according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of a flow of incoming free internet calls in accordance with an embodiment of the present invention;
FIG. 5 is a schematic diagram of a query operator interface in accordance with an embodiment of the present invention;
FIG. 6 is a schematic illustration of the results of a process according to an embodiment of the invention;
FIG. 7 is a schematic illustration of the results of another process according to an embodiment of the invention;
FIG. 8 is a schematic illustration of the results of yet another process according to an embodiment of the invention;
FIG. 9 is a diagram illustrating a network session between a terminal and a target object based on a VoIP according to an embodiment of the invention;
fig. 10 is a schematic diagram of a device for processing network call data according to an embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Example 1
In accordance with an embodiment of the present invention, there is provided an embodiment of a method for processing network call data, it should be noted that the steps shown in the flowchart of the drawings may be executed in a computer system such as a set of computer executable instructions, and that although a logical order is shown in the flowchart, in some cases, the steps shown or described may be executed in an order different from that shown.
Fig. 1 is a flowchart of a method for processing network call data according to an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:
and step S102, responding to the received calling operation to call the target object so as to carry out network conversation with the target object.
Specifically, the target object may be a service server of an application, where the service server refers to a processor capable of processing service. The target object may be a virtual customer service technician for the user. The network call with the target object can be a network-based network call, such as a network telephone.
In an alternative embodiment, fig. 2 is a schematic diagram of a customer service mode selection interface according to an embodiment of the present invention, and with reference to fig. 2, an application interface provides a customer service entrance for a user, where the entrance may be a control in the shape of a telephone as an icon, after the user selects the entrance to enter a customer service process, the customer service mode selection interface shown in fig. 2 may be displayed, the customer service mode selection interface may be displayed in a floating manner on a current application interface (shown in the current application interface), and a plurality of available customer service modes are displayed in the interface, the user selects according to actual needs, and when the user selects "free network telephone", step S102 is entered to start calling a network-based customer service.
And step S104, displaying a query operation interface corresponding to the query event in the process of carrying out network communication with the target object, wherein the query operation interface comprises a control allowing selection.
Specifically, after the terminal device of the user successfully performs the network call with the target object, in the process of performing the network call between the terminal device and the target object, a query operation interface corresponding to the query event is displayed, so that the user can perform operation on the interface of the terminal device in the process of performing the network call with the virtual client service. The query event may be an event corresponding to an interface where the application program is currently located, for example, when the current interface of the application program is in an order query interface, the query event may be cancellation, comment, complaint, and the like for the order.
In an alternative embodiment, after the user selects the free internet phone, the target object returns a query operation interface to the terminal device, and the query operation interface includes a selection control for a certain order: a cancel control, a comment control, and a complaint control. Meanwhile, the terminal equipment can also play prompt information returned by the target object: please select a question to be consulted to prompt the user to select on the inquiry operation interface.
Step S106, receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control.
Specifically, the processing result is a processing result based on the first selection operation, that is, a response to the first selection operation.
The first selection operation is an operation performed by the user to select a control on the inquiry operation interface. The target object can determine the inquiry purpose of the user after receiving the first selection operation, so that the processing result can be returned to the terminal equipment.
In an optional embodiment, a user selects a cancel control in an inquiry operation interface, and based on the cancel control, it can be determined that the inquiry purpose of the user is a cancel order, so that the target object returns a processing result corresponding to the cancel operation to the terminal device according to the cancel operation, where the processing result includes prompt information and a selectable control, and the prompt information is: your order can be cancelled at present for free, refund for the full amount, if the order needs to be cancelled, please click the 'cancel determination' operation in the screen, and the selectable controls include: the control of accessing manual customer service, the control of continuously consulting other problems and the control of determining to cancel. When the user selects to determine to cancel, a processing result of "determining to cancel" may be returned to the terminal device, where the processing result still includes the prompt information and the selectable control, and the prompt information is: the free cancel is realized, if the 'confirmation' is required to be cancelled, the selectable controls comprise a cancel control and a confirmation control. And when the user selects the confirmation control, returning a processing result corresponding to the confirmation control to the user, wherein the processing result comprises prompt information of 'your order is cancelled successfully', a control for accessing artificial customer service and a control for continuing consultation. Therefore, the process of providing the customer service for the user by the cooperation of the network call and the interface display is completed, and the user can hang up the phone.
Therefore, in the embodiment of the present application, a call is made to a target object in response to a received call operation, so as to perform a network call with the target object; displaying a query operation interface corresponding to a query event in the process of carrying out network communication with a target object, wherein the query operation interface comprises a control allowing selection; and receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control. According to the scheme, the visual operation interface is provided for the user in the network call process of the customer service, the self-service rate in the network call process is increased, the user experience is improved, the user fee is reduced, the enterprise service cost is reduced, the operation of the user in the customer service consultation process is not limited to the dialing key of the mobile phone, the relevant information can be displayed for the user more completely and effectively, the inquiry flow can be simplified, the inquiry progress is improved, and the technical problem that the service efficiency of the traditional customer telephone is low in the prior art is solved.
As an alternative embodiment, in the process of maintaining the network call with the target object, before displaying the query operation interface corresponding to the query event, the method further includes: acquiring an application interface of a calling target object; determining the order as a query event under the condition that the application interface contains the order, and entering a step of displaying a query operation interface corresponding to the query event; and under the condition that the application interface does not contain the order, displaying an event selection interface, receiving a second selection operation, and after determining a query event according to the second selection operation, entering a step of displaying the query operation interface corresponding to the query event, wherein the event selection interface comprises a plurality of pieces of order information allowed to be selected.
Specifically, the application interface representation of the call target object is used for triggering an application interface where the call control is located. The application program provides a calling control under various interfaces, and the interface for the user to select the calling control to call the target object is the application interface for calling the target object.
After the application interface of the call target object is obtained, if the application interface contains an order, it is determined that the user needs to inquire the order in the application interface, and therefore the order in the application interface is determined to be an inquiry event, and a step of displaying an inquiry operation interface corresponding to the inquiry event is performed. If the application interface does not contain the order, the target object cannot determine the query event of the user, so an event selection interface can be displayed to obtain the query event selected by the user, and then the step of displaying the query operation interface corresponding to the query event is carried out based on the query event selected by the user.
In an alternative embodiment, fig. 3 is a query event selection interface according to an embodiment of the present invention, which is shown in conjunction with fig. 3, and displays order information of a user, where the order information may include: the order information display sequence may be a sequence generated from the order to the order, or a sequence in which the user has recently browsed the order, and the user may continue to search the order information to be consulted by sliding up the interface when the query event selection interface is not enough to display all the order information. At this time, the voice prompt information can be played simultaneously: please click on the screen and select the order you need to consult. And after the user selects one order by performing the second selection operation, determining that the selected order is the query event of the user, and entering a step of displaying a query operation interface corresponding to the query event.
Fig. 4 is a schematic diagram of a flow of entering a toll-free internet phone according to an embodiment of the present invention, which is combined with fig. 4, after a user selects a telephone consultation and in a case that a current interface is on a hotel detail page, if the consultation mode is a consultation point/telephone service, a hotel number or a general client pop-up window is displayed, if the consultation mode is an internet phone, a consultation flow of the toll-free internet phone is entered, and when the consultation flow is entered, an order of the hotel detail page is locked as a consultation event.
If the current interface is not the client page telephone, the service line selected by the user is judged, if the current interface is the hotel service and the selected consultation mode is the network telephone, a query event selection page is provided to allow the user to select the order, and after the order is selected, a consultation flow of the free network telephone is entered.
If the line of service selected by the user is not a hotel service or the consultation mode selected by the user is not a network phone, other on-line logic is executed.
After the inquiry flow of the free network telephone is entered, the user selects the question to carry out self-service operation, after the inquiry is finished, the telephone can be hung up to finish the inquiry flow, and the manual customer service can also be selected to be switched, and the current order is locked and displayed to the manual customer service at the moment, so that the manual customer service can know the inquiry event of the user and finish the inquiry after the inquiry is finished.
As an alternative embodiment, the query operation interface includes: the order information of the order indicated by the inquiry event and a first operation control used for operating the order are inquired.
FIG. 5 is a schematic diagram of an inquiry operator interface according to an embodiment of the present invention, and in an alternative embodiment, in conjunction with the diagram of FIG. 5, after an inquiry event is determined, order information of the order is displayed: the order name and the order amount, and simultaneously displaying a first operation control, wherein the first operation control comprises: cancellation of orders, hotel facilities, rules for cashback, progress of chargeback, how invoices are issued, and other issues.
As an alternative embodiment, receiving a first selection operation generated in the query operation interface and displaying a processing result includes: receiving a first selection operation, wherein the first selection operation is used for selecting at least one first operation control from the operation controls; displaying the processing result and displaying a second operation control, wherein the second operation control comprises: a query mode conversion control and a query mode maintaining control.
Specifically, the second operation control may be a control for determining a consultation mode. The query mode conversion control can be a control provided for the user and capable of converting to other customer service modes, such as: and finding the manual work, and the user can transfer to the manual customer through the control. The query mode maintaining control can be a control provided for the user to continue consulting by using the current query mode, such as: and continuing consultation.
In an alternative embodiment, as shown in fig. 5, after the user selects "cancel order" through the first selection operation, the first selection operation is processed to obtain a processing result as shown in fig. 6, and the processing result displays: your order can be cancelled free at present, and the whole amount of money is refunded, if the operation of please cancel the order is clicked below (cancel the order) is needed to be cancelled. When the user selects [ cancel order ], the processing result as shown in fig. 7 is displayed.
In another alternative embodiment, as shown in fig. 5, after the user selects "cancel order" through the first selection operation, the first selection operation is processed to obtain a processing result as shown in fig. 8, and the processing result displays: and if the order state is a preset cancel order, the user can enter account information for inquiry. Meanwhile, the processing result also comprises a second operation control: find people and continue consulting. When the user selects to find the manual work, the target object can access the user to the manual customer service, and when the user selects to continue the resource, the inquiry operation interface or the return event selection interface can be returned.
As an alternative embodiment, before displaying the query operation interface corresponding to the query event during the network call with the target object, the method further includes: and playing first voice prompt information, wherein the first voice prompt information is used for prompting the inquiry main body to switch the network call mode of the terminal into the hands-free mode.
Specifically, the first voice prompt message may be: "to facilitate your operation, suggest you turn on hands-free", so that the user can be prompted to turn on hands-free, listen while watching the application interface for operation.
As an alternative embodiment, after displaying the query operation interface corresponding to the query event during the network call with the target object, the method further includes: and playing second voice prompt information, wherein the second voice prompt information is used for prompting the inquiry main body to operate on the inquiry operation interface.
In the above scenario, still referring to fig. 5, after the query operation interface shown in fig. 5 is displayed, a second voice prompt message "please select a question you want to consult" is played at the same time to prompt the user to make a selection on the query operation interface.
As an optional embodiment, in the process of displaying the processing result and displaying the second operation control, the method further includes: and playing third voice prompt information, wherein the third voice prompt information is used for prompting the inquiry main body to end the network conversation with the target object under the condition of finishing the inquiry.
While the second operation control is displayed, the current query event has been processed, so a third voice prompt message can be played to prompt the user to hang up, and in an alternative embodiment, the third voice prompt message can be "if your question is resolved, please hang up, if you have other questions, please continue to operate according to the page prompt".
As an optional embodiment, the terminal and the target object carry out network conversation based on a network telephone.
Fig. 9 is a schematic diagram of a network call between a terminal and a target object based on a network phone according to an embodiment of the present invention, and a manner of the network call between the terminal and the target object based on the network phone is described below with reference to fig. 9, where the target object is a customer service.
Firstly, a user clicks a control of a free internet phone on an application interface of a terminal, a client of an application program initiates an acquisition request of account information of the user to an application program server, where the account information may include: account number, password, appid (application identification), and TCP connection information. And the application program server receives the request of the network telephone and sends the account number, the password, the api and the TCP connection information interface A to the client of the application program.
The application client obtains account information provided by the application server, and calls a login interface of an SDK (Software Development Kit). And after receiving the account information, the SDK terminal sends a login signaling to the application program server terminal. The RTC2SIP program receives the account and the password sent by the application program client side SDK and sends the account and the password to the application program server side for authentication, the application program server side authenticates the authentication based on the account and the password (the application program server side provides an authentication interface B of the account and the password), the RTC2SIP program is informed when the authentication is passed, and the RTC2SIP program informs the SDK side that the authentication is passed. And at the moment, the application program client receives the SDK callback, successfully logs in, and calls the application program server to acquire the customer service account.
The application program server side obtains available seat information including an SIP account, an IP and a port (the application program server side provides a client account information obtaining interface C), and returns client account information to the application program client side. And calling the SDK outbound interface (sipcall) outbound client account number by the application program client. After the call is successfully made, the user carries out network communication with the customer service through the terminal, and the network communication is ended after the inquiry event is completed.
Example 2
According to an embodiment of the present invention, an embodiment of a device for processing network call data is provided, and fig. 10 is a schematic diagram of a device for processing network call data according to an embodiment of the present invention, as shown in fig. 10, the device includes:
a response module 102, configured to make a call to a target object in response to the received call operation, so as to communicate with the target object;
the first display module 104 is configured to display a query operation interface corresponding to a query event during a network call with a target object, where the query operation interface includes a control that is allowed to be selected;
the second display module 106 is configured to receive the first selection operation generated in the query operation interface, and display a processing result, where the processing result is a result of processing the query event according to the selected control.
As an alternative embodiment, the apparatus further comprises: the acquisition module is used for acquiring an application interface calling the target object before displaying an inquiry operation interface corresponding to an inquiry event in the process of carrying out network communication with the target object; the determining module is used for determining the order as a query event under the condition that the application interface contains the order, and entering the step of displaying a query operation interface corresponding to the query event; and the third display module is used for displaying an event selection interface under the condition that the application interface does not contain the order, receiving a second selection operation, and entering the step of displaying an inquiry operation interface corresponding to the inquiry event after the inquiry event is determined according to the second selection operation, wherein the event selection interface comprises a plurality of pieces of order information allowed to be selected.
As an alternative embodiment, the query operation interface includes: the order information of the order indicated by the inquiry event and a first operation control used for operating the order are inquired.
As an alternative embodiment, the second display module includes: the receiving submodule is used for receiving a first selection operation, wherein the first selection operation is used for selecting at least one first operation control from the operation controls; and the display sub-module is used for displaying the processing result and displaying a second operation control, wherein the second operation control comprises: a query mode conversion control and a query mode maintaining control.
As an alternative embodiment, the apparatus further comprises: the first playing module is used for playing first voice prompt information before a query operation interface corresponding to a query event is displayed in the process of carrying out network call with a target object, wherein the first voice prompt information is used for prompting a query main body to switch a network call mode of the terminal into a hands-free mode.
As an alternative embodiment, the apparatus further comprises: and the second playing module is used for playing second voice prompt information after displaying the query operation interface corresponding to the query event in the process of carrying out network call with the target object, wherein the second voice prompt information is used for prompting the query main body to operate on the query operation interface.
As an alternative embodiment, the apparatus further comprises: and the third playing module is used for playing third voice prompt information in the process of displaying the processing result and displaying the second operation control, wherein the third voice prompt information is used for prompting the inquiry main body to end the network communication with the target object under the condition of finishing the inquiry.
As an optional embodiment, the terminal and the target object carry out network conversation based on a network telephone.
Example 3
According to an embodiment of the present invention, a storage medium is provided, and the storage medium includes a stored program, wherein when the program runs, a device in which the storage medium is located is controlled to execute the method for processing network call data in embodiment 1.
Example 4
According to an embodiment of the present invention, a processor is provided, and the processor is configured to execute a program, where the program executes the method for processing network call data in embodiment 1.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
Claims (10)
1. A method for processing network call data is characterized by comprising the following steps:
calling a target object in response to the received calling operation so as to carry out network conversation with the target object;
displaying a query operation interface corresponding to a query event in the process of carrying out network call with the target object, wherein the query operation interface comprises a control allowing selection;
and receiving a first selection operation generated on the query operation interface, and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control.
2. The method of claim 1, wherein during the network call with the target object, before displaying a query operation interface corresponding to a query event, the method further comprises:
acquiring an application interface for calling the target object;
determining the order as the query event under the condition that the application interface contains the order, and entering a step of displaying a query operation interface corresponding to the query event;
and under the condition that the application interface does not contain orders, displaying an event selection interface, receiving a second selection operation, and after the query event is determined according to the second selection operation, entering a step of displaying a query operation interface corresponding to the query event, wherein the event selection interface comprises a plurality of pieces of order information allowed to be selected.
3. The method of claim 2, wherein the query operator interface comprises: the order information of the order indicated by the inquiry event and a first operation control used for operating the order.
4. The method of claim 3, wherein receiving a first selection operation generated in the query operation interface and displaying a processing result comprises:
receiving the first selection operation, wherein the first selection operation is used for selecting at least one first operation control from the operation controls;
displaying the processing result and displaying a second operation control, wherein the second operation control comprises: a query mode conversion control and a query mode maintaining control.
5. The method of claim 1, wherein during the network call with the target object, before displaying a query operation interface corresponding to a query event, the method further comprises:
and playing first voice prompt information, wherein the first voice prompt information is used for prompting the inquiry main body to switch the network call mode of the terminal into the hands-free mode.
6. The method of claim 1, wherein after displaying a query operation interface corresponding to a query event during the network call with the target object, the method further comprises:
and playing second voice prompt information, wherein the second voice prompt information is used for prompting the inquiry main body to operate on the inquiry operation interface.
7. The method of claim 4, wherein in displaying the processing result and displaying the second operation control, the method further comprises:
and playing third voice prompt information, wherein the third voice prompt information is used for prompting the inquiry main body to end the network conversation with the target object under the condition of finishing the inquiry.
8. An apparatus for processing network call data, comprising:
the response module is used for responding to the received calling operation to call a target object so as to communicate with the target object;
the first display module is used for displaying a query operation interface corresponding to a query event in the process of carrying out network call with the target object, wherein the query operation interface comprises a control allowing selection;
and the second display module is used for receiving the first selection operation generated on the query operation interface and displaying a processing result, wherein the processing result is a result of processing the query event according to the selected control.
9. A storage medium, characterized in that the storage medium includes a stored program, and when the program runs, the storage medium is controlled by a device to execute the method for processing network call data according to any one of claims 1 to 7.
10. A processor, characterized in that the processor is configured to execute a program, wherein the program executes the method for processing the network call data according to any one of claims 1 to 7.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011360611.9A CN112637433A (en) | 2020-11-27 | 2020-11-27 | Method and device for processing network call data |
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| CN202011360611.9A CN112637433A (en) | 2020-11-27 | 2020-11-27 | Method and device for processing network call data |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105718152A (en) * | 2016-03-07 | 2016-06-29 | 腾讯科技（深圳）有限公司 | Application event interaction method and device |
| CN111277714A (en) * | 2020-01-17 | 2020-06-12 | Oppo广东移动通信有限公司 | Connection calling method, device, storage medium and terminal |
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2020
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105718152A (en) * | 2016-03-07 | 2016-06-29 | 腾讯科技（深圳）有限公司 | Application event interaction method and device |
| CN111277714A (en) * | 2020-01-17 | 2020-06-12 | Oppo广东移动通信有限公司 | Connection calling method, device, storage medium and terminal |
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Application publication date: 20210409 |