CN112471832A - Internet-based client experience monitoring device and system - Google Patents
Internet-based client experience monitoring device and system Download PDFInfo
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- CN112471832A CN112471832A CN202011341012.2A CN202011341012A CN112471832A CN 112471832 A CN112471832 A CN 112471832A CN 202011341012 A CN202011341012 A CN 202011341012A CN 112471832 A CN112471832 A CN 112471832A
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- 238000012806 monitoring device Methods 0.000 title claims abstract description 11
- 230000005484 gravity Effects 0.000 claims abstract description 26
- 238000012544 monitoring process Methods 0.000 claims description 32
- 238000004891 communication Methods 0.000 claims description 8
- 230000001681 protective effect Effects 0.000 claims description 7
- 230000005611 electricity Effects 0.000 claims description 3
- 238000013461 design Methods 0.000 abstract description 5
- 238000006243 chemical reaction Methods 0.000 abstract description 4
- 238000005457 optimization Methods 0.000 abstract description 4
- 230000001815 facial effect Effects 0.000 abstract description 3
- 230000000694 effects Effects 0.000 description 7
- 238000010586 diagram Methods 0.000 description 4
- 230000005236 sound signal Effects 0.000 description 2
- 238000013480 data collection Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000000034 method Methods 0.000 description 1
- 239000000126 substance Substances 0.000 description 1
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 description 1
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Classifications
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
- A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
- A47F11/00—Arrangements in shop windows, shop floors or show cases
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
- A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
- A47F5/02—Rotary display stands
- A47F5/025—Rotary display stands having mechanical drive, e.g. turntables
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- A—HUMAN NECESSITIES
- A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
- A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
- A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
- A47F5/10—Adjustable or foldable or dismountable display stands
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N23/00—Cameras or camera modules comprising electronic image sensors; Control thereof
- H04N23/90—Arrangement of cameras or camera modules, e.g. multiple cameras in TV studios or sports stadiums
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R1/00—Details of transducers, loudspeakers or microphones
- H04R1/02—Casings; Cabinets ; Supports therefor; Mountings therein
- H04R1/025—Arrangements for fixing loudspeaker transducers, e.g. in a box, furniture
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R1/00—Details of transducers, loudspeakers or microphones
- H04R1/10—Earpieces; Attachments therefor ; Earphones; Monophonic headphones
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Mechanical Engineering (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses an internet-based customer experience monitoring device and system. Can fully demonstrate the show article through display screen, earphone and speaker, the camera can acquire the facial image when using to and use parameters such as length of time of using, and revise people's duration through gravity data, combine the use information of the show article that the data line was collected, can monitor and judge the user condition and the relevant reaction of customer to electronic product, and summarize all customers' experience, thereby can propose the direction of guidance to the design optimization of product.
Description
Technical Field
The invention relates to the field of monitoring devices, in particular to a client experience monitoring device and system based on the Internet.
Background
Electronic products are often displayed on-line through display counters and the flow of people can be simply counted by a monitoring device.
The existing device is poor in experience effect, and cannot monitor the use condition of people and the feedback during use, so that sufficient information cannot be collected to provide a guidance direction for the design of next-generation products.
Disclosure of Invention
The invention aims to provide a client experience monitoring device and a client experience monitoring system based on the Internet, and aims to solve the problems that the existing device is poor in experience effect and cannot acquire effective information through monitoring to guide product improvement.
In order to achieve the above object, in a first aspect, the present invention provides an internet-based customer experience monitoring apparatus, including a supporting component, a display component and a monitoring component, where the supporting component includes a display stand, a supporting plate and a supporting rod, the supporting plate is fixedly connected to the supporting rod and is located at one side of the supporting rod, the display stand is fixedly connected to the supporting rod and is located at one side of the supporting plate, the display component includes a display screen, an earphone and a speaker, the display screen is fixedly connected to the display stand and is located at one side of the display stand, the earphone is detachably connected to the display stand and is located at one side of the display stand, the speaker is fixedly connected to the display stand and is located at one side of the display stand, the monitoring component includes a plurality of cameras, a gravity sensor, a controller and a data line, and the number of the cameras is multiple, a plurality of the camera with display screen fixed connection, and be located the display screen is kept away from one side of show stand, gravity sensor with backup pad fixed connection, and be located one side of backup pad, the controller with show stand fixed connection, and be located the show stand is kept away from one side of display screen, the data line with controller fixed connection, and pass the show stand.
Wherein, the camera includes camera body, supporting seat and rotation motor, rotate the motor with display screen fixed connection, and be located one side of display screen, the supporting seat with the pivot fixed connection who rotates the motor, and be located one side of rotating the motor, the camera body with supporting seat fixed connection, and be located one side of supporting seat.
The camera further comprises a protective cover, wherein the protective cover is fixedly connected with the display screen and covers the camera body.
The controller comprises a storage unit, a wireless communication unit and a power supply unit, wherein the storage unit, the wireless communication unit and the power supply unit are electrically connected in sequence.
The monitoring assembly further comprises a waterproof cover, and the waterproof cover is fixedly connected with the gravity sensor and covers the gravity sensor.
In a second aspect, the present invention further provides an internet-based customer experience monitoring system, including: customer experience monitoring device and feedback subassembly based on internet, the feedback subassembly includes feedback button, feedback screen and microphone, the feedback button with show stand fixed connection, and be located one side of show stand, the feedback screen with show stand fixed connection, and be located and be close to one side of feedback button, the microphone with the controller electricity is connected, and is located one side of show stand.
The microphone comprises a microphone body and an extension line, wherein the extension line is electrically connected with the microphone body and the controller and is positioned between the microphone body and the controller.
According to the internet-based customer experience monitoring device and system, the supporting plate is fixedly connected with the supporting rod, the display stand is fixedly connected with the supporting rod, and the supporting rod is used for supporting the display stand, so that a displayed object can be placed on the display stand; the display screen is fixedly connected with the display platform and used for dynamically displaying various characteristics of a displayed object, so that a user can know more deeply, the earphone can play audio generated by the display screen, the user can receive a use signal independently and avoid influencing other people, and the loudspeaker is used for playing the audio signal of the display screen, so that more people can receive explanation of the displayed object; the plurality of cameras are fixedly connected with the display screen, the cameras can acquire facial images during use and service parameters such as use duration, the gravity sensor is fixedly connected with the supporting plate and used for collecting the total weight information of people on the supporting plate so as to assist in judging the service time of a user, the controller is fixedly connected with the display stand, the data line is used for being connected with a display object and collecting the service information of the display object, then the controller can transmit all the collected information to the cloud end through the Internet, so that the service state of people is recorded through video data, the duration of people is corrected through the gravity data, and the service information of the display object is combined, so that the service condition and the related reaction of a client on an electronic product can be monitored and judged, the experience of all the clients is summarized, so that the guidance direction can be provided for the design optimization of the product, the interactivity of enterprises and the clients can be enhanced, the experience effect is better, and the problems that the existing device is poor in experience effect and cannot acquire effective information through monitoring to guide the improvement of the product are solved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a top block diagram of an Internet-based customer experience monitoring apparatus of the present invention;
FIG. 2 is a bottom block diagram of an Internet-based customer experience monitoring apparatus of the present invention;
FIG. 3 is a schematic cross-sectional view of FIG. 2;
FIG. 4 is a block diagram of an Internet-based customer experience monitoring system of the present invention;
fig. 5 is a block diagram of the controller of the present invention.
1-support component, 2-display component, 3-monitoring component, 4-feedback component, 11-display platform, 12-support plate, 13-support rod, 21-display screen, 22-earphone, 23-loudspeaker, 31-camera, 32-gravity sensor, 33-controller, 34-data line, 35-waterproof cover, 41-feedback button, 42-feedback screen, 43-microphone, 211-display screen body, 212-lifting screw, 213-lifting motor, 214-support column, 311-camera body, 312-support seat, 313-rotating motor, 314-protective cover, 331-storage unit, 332-wireless communication unit, 333-power supply unit, 431-microphone body, 431-data line, etc, 432-extension line.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are illustrative and intended to be illustrative of the invention and are not to be construed as limiting the invention.
In the description of the present invention, it is to be understood that the terms "length", "width", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on the orientations or positional relationships illustrated in the drawings, and are used merely for convenience in describing the present invention and for simplicity in description, and do not indicate or imply that the devices or elements referred to must have a particular orientation, be constructed in a particular orientation, and be operated, and thus, are not to be construed as limiting the present invention. Further, in the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.
Referring to fig. 1 to 5, the present invention provides an internet-based client experience monitoring apparatus, including:
supporting component 1, show subassembly 2 and monitoring component 3, supporting component 1 includes show stand 11, backup pad 12 and branch 13, backup pad 12 with branch 13 fixed connection to be located one side of branch 13, show stand 11 with branch 13 fixed connection to be located one side of backup pad 12, show subassembly 2 includes display screen 21, earphone 22 and speaker 23, display screen 21 with show stand 11 fixed connection to be located one side of show stand 11, earphone 22 with show stand 11 can dismantle the connection to be located one side of show stand 11, speaker 23 with show stand 11 fixed connection to be located one side of show stand 11, monitoring component 3 includes camera 31, gravity sensor 32, controller 33 and data line 34, the quantity of camera 31 has a plurality ofly, it is a plurality of camera 31 with display screen 21 fixed connection, and be located display screen 21 keeps away from one side of show stand 11, gravity sensor 32 with backup pad 12 fixed connection, and be located one side of backup pad 12, controller 33 with show stand 11 fixed connection, and be located show stand 11 keeps away from one side of display screen 21, data line 34 with controller 33 fixed connection, and pass show stand 11.
In this embodiment, the supporting assembly 1 includes a display platform 11, a supporting plate 12 and a supporting rod 13, the supporting plate 12 is fixedly connected with the supporting rod 13 and is located at one side of the supporting rod 13, the display platform 11 is fixedly connected with the supporting rod 13 and is located at one side of the supporting plate 12, the supporting rod 13 is used for supporting the display platform 11, so that a display object can be placed on the display platform 11, and the supporting plate 12 is placed at one side of the supporting rod 13 and is used for supporting a customer; the display assembly 2 comprises a display screen 21, an earphone 22 and a loudspeaker 23, the display screen 21 is fixedly connected with the display platform 11 and is positioned on one side of the display platform 11, the display screen 21 is used for dynamically displaying various characteristics of a displayed object, so that a user can conveniently and deeply understand the displayed object, the earphone 22 is detachably connected with the display platform 11 and is positioned on one side of the display platform 11, the earphone 22 can play audio generated by the display screen 21, so that the user can independently receive a use signal and avoid influencing other people, the loudspeaker 23 is fixedly connected with the display platform 11 and is positioned on one side of the display platform 11, and the loudspeaker 23 is used for playing an audio signal of the display screen 21, so that more people can receive the explanation of the displayed object; the monitoring component 3 comprises a plurality of cameras 31, a gravity sensor 32, a controller 33 and a data line 34, the number of the cameras 31 is multiple, the cameras 31 are fixedly connected with the display screen 21 and are positioned at one side of the display screen 21 far away from the display stand 11, the cameras 31 can acquire facial images during use and use parameters such as use duration, the gravity sensor 32 is fixedly connected with the support plate 12 and is positioned at one side of the support plate 12, the gravity sensor 32 is used for collecting the total weight information of people on the support plate 12 so as to assist in judging the use time of a user, the controller 33 is fixedly connected with the display stand 11 and is positioned at one side of the display stand 11 far away from the display screen 21, the data line 34 is fixedly connected with the controller 33 and passes through the display stand 11, data line 34 is used for connecting with the show article to the service information to the show article is collected, then controller 33 can pass through all information that obtain of collecting on the internet to the high in the clouds, thereby record the user state to people through video data, revise people's duration through gravity data, and combine the service information of show article, thereby can monitor and judge the user to the in service behavior and the relevant reaction of electronic product, and summarize all customers' experience, thereby can propose the direction of guidance to the design optimization of product, can strengthen enterprise and customer's interactivity, make experience better, thereby it is not good to solve current device experience, can't obtain effective information through the control and guide the problem of product improvement.
Further, the camera 31 includes a camera body 311, a supporting seat 312 and a rotating motor 313, the rotating motor 313 is fixedly connected with the display screen 21 and is located on one side of the display screen 21, the supporting seat 312 is fixedly connected with a rotating shaft of the rotating motor 313 and is located on one side of the rotating motor 313, the camera body 311 is fixedly connected with the supporting seat 312 and is located on one side of the supporting seat 312.
In this embodiment, the shell of the display screen 21 is used for supporting the rotating motor 313, the rotating motor 313 can drive the supporting seat 312 to rotate, so that the camera body 311 on the supporting seat 312 can be driven to rotate, more accurate monitoring can be performed on a client by rotation, and the data collection efficiency is improved.
Further, the camera 31 further includes a protective cover 314, and the protective cover 314 is fixedly connected to the display screen 21 and covers the camera body 311.
In this embodiment, the protective cover 314 is made of a dark color material, so that the influence on the product experience of the customer is avoided while the camera 31 is prevented from being damaged externally, and the monitoring effect is better.
Further, the controller 33 includes a storage unit 331, a wireless communication unit 332, and a power supply unit 333, and the storage unit 331, the wireless communication unit 332, and the power supply unit 333 are electrically connected in sequence.
In this embodiment, the storage unit 331 is configured to temporarily store the record of usage trace of the mobile phone collected by the data line 34, the record of the gravity information collected by the gravity sensor 32, and the record of the video signal collected by the camera 31, and then upload the records to the cloud end through the wireless communication unit 332 via the network for centralized analysis, and supply power to all units through the power supply unit 333.
Further, display screen 21 includes display screen body 211, lifting screw 212 and elevator motor 213, elevator motor 213 with show stand 11 fixed connection, and be located one side of show stand 11, elevator screw 212 with elevator motor 213's pivot fixed connection, and be located one side of elevator motor 213, display screen body 211 with lifting screw 212 threaded connection, elevator screw 212 passes display screen 21.
In this embodiment, the display platform 11 supports the lifting motor 213, the lifting motor 213 can drive the lifting screw 212 to rotate, thereby driving the display screen body 211 to rotate and rise, thereby can be according to the height of different users to the display screen body 211 carries out accurate adjustment, and when making things convenient for the customer to watch, it is also right the height of the camera 31 is adjusted, so that the monitoring is more convenient.
Further, the display screen 21 further includes a supporting column 214, the supporting column 214 is fixedly connected to the display stand 11, and the display screen body 211 is slidably connected to the supporting column 214.
In this embodiment, the supporting column 214 is used to support the display screen body 211, so that the display screen body 211 can not rotate when being lifted, thereby improving the stability when moving.
Further, the monitoring assembly 3 further comprises a waterproof cover 35, and the waterproof cover 35 is fixedly connected with the gravity sensor 32 and covers the gravity sensor 32.
In the present embodiment, since the gravity sensor 32 is installed on the ground, foreign substances and water are likely to enter and damage the gravity sensor, and the waterproof cover 35 is installed to protect the gravity sensor 32 from being damaged.
In a second aspect, referring to fig. 4, the present invention further provides an internet-based customer experience monitoring system, including: customer experience monitoring device and feedback component 4 based on internet, feedback component 4 includes feedback button 41, feedback screen 42 and microphone 43, feedback button 41 with show stand 11 fixed connection, and be located one side of show stand 11, feedback screen 42 with show stand 11 fixed connection, and be located and be close to one side of feedback button 41, microphone 43 with controller 33 electricity is connected, and is located one side of show stand 11.
In this embodiment, the feedback screen 42 can scroll and display the questions that need the user to answer, so that the user can select through the feedback button 41, and is more interesting for the virtual button, so that the user tends to operate actively, and the experience information of the user can be further collected, and the microphone 43 can collect the opinion of the user in a recording manner, and upload the opinion to the cloud for voice recognition through the controller 33, so that the experience information collection can be performed.
Further, the microphone 43 includes a microphone body 431 and an extension line 432, and the extension line 432 is electrically connected to the microphone body 431 and the controller 33 and is located between the microphone body 431 and the controller 33.
In this embodiment, the extension line 432 facilitates extending the microphone body 431, so that the microphone body 431 is more convenient to take out and is convenient for a user to use.
The working principle and the using process of the invention are as follows: referring to fig. 1 and 2, after the present invention is installed, a display object is connected to the data line 34 and placed on the display platform 11, a user knows the display object through the display screen body 211, the speaker 23 and the earphone 22, so as to perform a better experience, the display screen body 211 can automatically adjust the height through the information acquired by the camera 31, so that the user can watch more conveniently, then the change of the gravity on the support plate 12 is recorded through the gravity sensor 32, so as to assist in correcting the judgment of the video signal about the use time of the user, so as to improve the accuracy, and in combination with the use information of the display object, the use condition and the related reactions of the user on the electronic product can be monitored and judged, and then the feedback component 4 collects the information inconvenient to acquire through the video signal, the experience of all the clients is summarized, so that the guidance direction can be provided for the design optimization of the product, the interactivity of enterprises and the clients can be enhanced, the experience effect is better, and the problems that the existing device is poor in experience effect and cannot acquire effective information through monitoring to guide the improvement of the product are solved.
While the invention has been described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes in form and detail may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (7)
1. An Internet-based customer experience monitoring device, characterized in that,
the device comprises a supporting component, a display component and a monitoring component, wherein the supporting component comprises a display stand, a supporting plate and a supporting rod, the supporting plate is fixedly connected with the supporting rod and is positioned on one side of the supporting rod, the display stand is fixedly connected with the supporting rod and is positioned on one side of the supporting plate, the display component comprises a display screen, an earphone and a loudspeaker, the display screen is fixedly connected with the display stand and is positioned on one side of the display stand, the earphone is detachably connected with the display stand and is positioned on one side of the display stand, the loudspeaker is fixedly connected with the display stand and is positioned on one side of the display stand, the monitoring component comprises a plurality of cameras, a plurality of gravity sensors, a controller and a data line, the number of the cameras is multiple, the cameras are fixedly connected with the display screen and are positioned on one side of the display stand far away from the display screen, the gravity sensor with backup pad fixed connection to be located one side of backup pad, the controller with show stand fixed connection, and be located the show stand is kept away from one side of display screen, the data line with controller fixed connection, and pass the show stand.
2. An Internet-based customer experience monitoring apparatus according to claim 1,
the camera comprises a camera body, a supporting seat and a rotating motor, wherein the rotating motor is fixedly connected with the display screen and is positioned on one side of the display screen, the supporting seat is fixedly connected with a rotating shaft of the rotating motor and is positioned on one side of the rotating motor, and the camera body is fixedly connected with the supporting seat and is positioned on one side of the supporting seat.
3. An Internet-based customer experience monitoring apparatus according to claim 2,
the camera further comprises a protective cover, and the protective cover is fixedly connected with the display screen and covers the camera body.
4. An Internet-based customer experience monitoring apparatus according to claim 1,
the controller comprises a storage unit, a wireless communication unit and a power supply unit, wherein the storage unit, the wireless communication unit and the power supply unit are electrically connected in sequence.
5. An Internet-based customer experience monitoring apparatus according to claim 1,
the monitoring assembly further comprises a waterproof cover, and the waterproof cover is fixedly connected with the gravity sensor and covers the gravity sensor.
6. An internet-based customer experience monitoring system comprising an internet-based customer experience monitoring apparatus according to any one of claims 1 to 5,
still include the feedback subassembly, the feedback subassembly includes feedback button, feedback screen and microphone, the feedback button with show stand fixed connection, and be located one side of show stand, the feedback screen with show stand fixed connection, and be located and be close to one side of feedback button, the microphone with the controller electricity is connected, and is located one side of show stand.
7. The Internet-based customer experience monitoring system of claim 6,
the microphone comprises a microphone body and an extension line, wherein the extension line is electrically connected with the microphone body and the controller and is positioned between the microphone body and the controller.
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