CN112422748A - Dispatching telephone system and intelligent response method thereof - Google Patents
Dispatching telephone system and intelligent response method thereof Download PDFInfo
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Abstract
The invention provides a dispatching telephone system and an intelligent response method thereof, comprising the steps of obtaining an incoming call number; detecting whether the incoming call number is in a black list or a white list in a preset black and white list library; if yes, determining the incoming call as a crank call or an emergency call according to the list of the incoming call numbers; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call. By implementing the invention, the problems that the existing dispatching telephone system can not meet the complicated and highly customized call requirements and the intelligent scene application under the digital dispatching telephone can be solved, and the dispatching work efficiency and the intelligent level are improved.
Description
Technical Field
The invention relates to the technical field of telephone dispatching, in particular to a dispatching telephone system and an intelligent response method thereof.
Background
With the continuous advance of digital scheduling, a scheduling telephone system establishes a complete account system to realize information interaction with other production systems, and the development direction of structured data management is generally known.
However, the existing dispatch telephone system only has traditional telephone traffic functions of ringing, calling, switching, callback, call recording and the like, cannot meet the complicated and highly customized call requirements, lacks an intelligent telephone traffic distribution function, and cannot meet the intelligent scene application under the digital dispatch telephone.
Disclosure of Invention
The technical problem to be solved by the embodiments of the present invention is to provide a dispatching telephone system and an intelligent response method thereof, which can solve the problem that the existing dispatching telephone system cannot meet the complicated and highly customized call requirements and the intelligent scene application under the digital dispatching telephone, and improve the dispatching work efficiency and the intelligent level.
In order to solve the above technical problem, an embodiment of the present invention provides an intelligent response method for a dispatch telephone system, where the method includes the following steps:
s1, acquiring the incoming call number;
s2, detecting whether the incoming call number is in a black list or a white list in a preset black and white list library;
s3, if yes, determining that the incoming call is a crank call or an emergency call according to the list where the incoming call number is located; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
Wherein, the step S3 specifically includes:
and if the incoming call number is in the blacklist, determining that the incoming call is a crank call, enabling all the agents not to respond, and shielding the incoming call number.
Wherein the step S3 further includes:
and if the incoming call number is in the white list, determining that the incoming call is an emergency call, ringing all the seats, and setting the incoming call number to a to-be-answered head position.
Wherein the step S3 further includes:
if the incoming call number is not in the blacklist and the white list, detecting whether the incoming call answering condition of the incoming call number meets any one condition of a preset condition combination;
if yes, determining the incoming call as a common call or an unfamiliar call according to the incoming call number input condition; if not, determining the incoming call as an emergency call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
The specific steps of determining whether the incoming call is a common call or an unfamiliar call according to the incoming call number entry condition and enabling a corresponding seat to respond to the incoming call number according to the incoming call include:
if the incoming call number is judged to be recorded into a preset address list, determining that the incoming call is a common call, inquiring an agent corresponding to the incoming call number in a preset agent intelligent partition table according to the number attribute of the incoming call number, further ringing the inquired agent, and placing the incoming call number under the corresponding ringing agent to queue up for answering;
and if the incoming call number is not recorded in the preset address list, determining that the incoming call is an unfamiliar call, detecting whether an effective call exists in the incoming call number before dialing in this time, further inquiring a corresponding responding seat in the preset intelligent seat partition table according to a detection result, ringing the inquired seat, and placing the incoming call number under the corresponding ringing seat to queue for answering.
The specific steps of detecting whether an effective call exists before the incoming call number is dialed, further inquiring the corresponding seat in the preset intelligent seat partition table according to the detection result, ringing the inquired seat, and placing the incoming call number under the corresponding ringing seat to queue for answering include:
if the fact that the calling number has an effective call before the dialing is detected, taking the seat which has the last call with the calling number as the inquired seat and ringing, and placing the calling number in the corresponding ringing seat to queue for answering;
and if the fact that no effective call exists before the incoming call number is dialed is detected, taking the seat which does not have response currently or has the least number of people queuing currently as the inquired seat and ringing, and placing the incoming call number under the corresponding ringing seat to queue for answering.
Wherein the predetermined combination of conditions comprises a first condition, a second condition, and a third condition; wherein the content of the first and second substances,
the first condition is that the last incoming call of the incoming call number or the last incoming call is answered;
the second condition is that the last incoming call and the last incoming call of the incoming call number are not answered, and the interval duration between the last incoming call and the current incoming call is not within a preset time period;
and the third condition is that on the basis that the last incoming call and the last incoming call of the incoming call number are not answered and the interval duration between the last incoming call and the current incoming call is within the preset time period, an existing seat is called back and answered by the other party within the time period between the last incoming call and the current incoming call of the incoming call number.
Wherein, before the step S1, the method further comprises the following steps:
according to the geographical area, the operation and maintenance unit or the work content which are responsible for the agents, the intelligent agent partition table and the telephone numbers which are responsible for the agents are predefined.
The embodiment of the invention also provides a dispatching telephone system, which comprises:
the system comprises an incoming call number acquisition unit, a call number acquisition unit and a call number acquisition unit, wherein the incoming call number acquisition unit is used for acquiring an incoming call number;
the system comprises a calling number matching detection unit, a calling number matching detection unit and a calling number matching detection unit, wherein the calling number matching detection unit is used for detecting whether the calling number is in a blacklist or a white list in a preset black-and-white list library;
the intelligent telephone traffic distribution and dispatching unit is used for determining the incoming call as a crank call or an emergency call according to the list of the incoming call number if the incoming call number exists; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
Wherein, still include:
and the seat pre-partitioning unit is used for pre-defining the intelligent seat partition table and the telephone number responsible by each seat according to the geographical area, the operation and maintenance unit or the work content responsible by the seat.
The embodiment of the invention has the following beneficial effects:
the invention distinguishes the incoming call based on the name list (black list or white list) of the incoming call number, the incoming call answering condition, the incoming call number recording condition and the like, improves the call completing rate of the dispatching call, reduces the average waiting time, improves the intellectualization level of the dispatching work, reduces the interference and the telephone cross among different jobs of different seats by accurately correlating the call according to the incoming call, and can flexibly adapt to different dispatching scenes (such as the special time different working scenes of handing over the duty, the grid accident treatment, the extreme weather of typhoon, the protection of power supply and the like), thereby solving the problem that the existing dispatching telephone system can not meet the complicated and highly customized call requirements and the application of the intelligent scenes under the digital dispatching call, and improving the dispatching work efficiency and the intellectualization level.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is within the scope of the present invention for those skilled in the art to obtain other drawings based on the drawings without inventive exercise.
Fig. 1 is a flowchart of an intelligent response method for a dispatch telephone system according to an embodiment of the present invention;
fig. 2 is a flowchart in an application scenario of a method for scheduling an intelligent response of a telephone system according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an intelligent resource adjustment system based on network big data according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings.
As shown in fig. 1, an embodiment of the present invention provides a method for dispatching a smart response of a telephone system, where the method includes the following steps:
step S1, acquiring an incoming call number;
step S2, detecting whether the incoming call number is in a black list or a white list in a preset black and white list library;
step S3, if yes, determining the incoming call as a crank call or an emergency call according to the list of the incoming call number; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
Specifically, in step S1, the incoming call number is intelligently identified by the dispatch telephone system. Meanwhile, before step S1, the dispatch telephone system needs to predefine a black-and-white list library and a black list or a white list therein, and predefine a dispatcher account system, an address book, and the like, and also needs to predefine an intelligent agent partition table to implement an intelligent partition agent answering function. The intelligent agent partition table and the telephone numbers of all agents are predefined according to the geographical area, the operation and maintenance unit or the work content which are responsible for the agents.
It should be noted that unlike all incoming call undifferentiated responses in the traditional dispatch phone common screen mode, the intelligent zone agent only responds to phones within its own responsibility. The intelligent partition can be realized by automatic assignment of a system, value length assignment, automatic selection by a dispatcher and the like, and simultaneously, in order to prevent area selection omission, the claimed and unclaimed areas are displayed by different colors or brightness in cooperation with a geographical diagram during partition selection.
In step S2, whether the incoming call number is in the black list or the white list in the preset black and white list library is detected to distinguish the type of the incoming call.
In step S3, there are three cases of detection corresponding to the incoming call number, including in the black list, in the white list, and none, and the incoming call is distinguished according to the three detection cases, and the corresponding agent responds to the incoming call number. The specific analysis process is as follows:
(1) and if the incoming call number is in the blacklist, namely the list of the incoming call number is the blacklist, determining that the incoming call is a crank call, enabling all the agents not to respond, and shielding the incoming call number.
(2) If the incoming call number is in the white list, namely the list of the incoming call number is the white list, the incoming call is determined to be an emergency call, all the seats ring, and the incoming call number is set to the head position to be answered. Of course, the dispatch telephone system can note that the number history list (including time, status, and call-receiving agent) is displayed, and the dial-in voice prompts "emergency call has been made".
(3) If the incoming call number is not in the black list or the white list, it is required to detect whether the incoming call answering condition of the incoming call number meets any one of the conditions of the predetermined condition combination;
if yes, determining the incoming call as a common call or an unfamiliar call according to the incoming call number input condition; if not, determining the incoming call as an emergency call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
It should be noted that the predetermined condition combination includes a first condition, a second condition, and a third condition; the first condition is that the last call of the incoming call number or the last call is answered; the second condition is that the last incoming call and the last incoming call of the incoming call number are not answered, and the interval duration between the last incoming call and the current incoming call is not within a preset time period (such as 5-60 min); the third condition is that on the basis that the last incoming call and the last incoming call of the incoming call number are not answered and the interval duration between the last incoming call and the current incoming call is within the preset time range, an agent is called back and answered by the other party in the time period between the last incoming call and the current incoming call of the incoming call number.
Considering that the predetermined condition in the above (3) case is combined with a plurality of conditions, and whether the predetermined condition is met or not needs to be compared one by one to specifically refine the incoming call processing process. Therefore, the specific analysis is as follows:
(a) if the last incoming call meeting the incoming call number is answered, namely the former one meeting the first condition, the incoming call number recording condition needs to be continuously detected to determine that the incoming call is a common call or a strange call.
If the incoming call number is judged to be recorded into the preset address list, the incoming call is determined to be a common call, the corresponding responding seat is inquired in the preset intelligent seat partition table according to the number attribute of the incoming call number, the inquired seat rings, and the incoming call number is placed under the corresponding ringing seat to queue for answering. At this time, the call dispatching system will remark and display other information (if any) of the dialing person, such as the qualification condition of the order, the corresponding work order number of the production system, etc., and the voice prompt of the dialing-in end is 'shifted to XX dispatcher to wait for answering, please wait a little';
if the incoming call number is judged not to be recorded in the preset address list, the incoming call is determined to be a strange call, whether an effective call exists before the incoming call number is dialed in this time (namely whether the incoming call is answered or whether the outgoing call is answered) is detected, the corresponding responding seat is inquired in a preset seat intelligent partition table according to the detection result, the inquired seat rings, and the incoming call number is placed under the corresponding ringing seat to queue for answering.
Specifically, if it is detected that an effective call exists before the incoming call number is dialed (i.e., the incoming call is answered or the outgoing call is answered), the seat which has the last call with the incoming call number (i.e., the most recent incoming call answering seat or the most recent outgoing call seat) is used as the inquired seat and rings, and the incoming call number is placed in the corresponding ring seat to be queued for answering. At this time, the call dispatching system notes and displays the incoming call number history list.
And if the fact that the effective call does not exist before the incoming call number is dialed is detected, taking the seat which does not have response currently or has the least number of people queuing currently as the inquired seat and ringing, and placing the incoming call number in the corresponding ringing seat to queue for answering. At this time, the call dispatching system notes and displays the incoming call number history list.
(b) If the last incoming call corresponding to the incoming call number is answered (i.e. based on the last incoming call not being answered), that is, the last incoming call corresponds to the latter in the first condition, the content that the incoming call is a normal call or a strange call can be determined by detecting the incoming call number entry condition in the step (a), and the incoming call and the corresponding seat thereof are determined to perform response processing on the incoming call number, which is not described herein again.
(c) If the last incoming call and the last incoming call of the incoming call number are not answered, and the interval duration between the last incoming call and the current incoming call is not within a preset time period (such as 5-60 min), namely the second condition is met, the content that the incoming call is a common call or a strange call can be determined by detecting the relevant incoming call number entry condition in the step (a), and the incoming call and the corresponding seat thereof are determined to perform response processing on the incoming call number, which is not described herein again.
(d) If the condition that the existing seat dials back and is answered by the other party in the time period between the last incoming call and the current incoming call of the incoming call number (namely, the existing seat is effectively dialed out) on the basis that the last incoming call and the last incoming call of the incoming call number are not answered and the interval duration between the last incoming call and the current incoming call is within the preset time range is met, namely, the condition is met, the content of the ordinary call or the strange call is determined by detecting the relevant incoming call number input condition in the step (a), and the incoming call and the corresponding seat thereof are determined to respond to the incoming call number, so that the repeated description is omitted.
(e) If the answer is satisfied that the last incoming call and the last incoming call of the incoming call number are not answered, and the interval duration between the last incoming call and the current incoming call is within the preset time range, no seat is dialed back in the time period between the last incoming call and the current incoming call of the incoming call number and the incoming call is answered by the opposite party (namely, the incoming call is not dialed out or the outgoing call is not answered), namely, the (a) to (d) are not met, the incoming call is determined to be an emergency call, the incoming call is processed according to the condition of the (2), and the details are not repeated.
As shown in fig. 2, an application scenario of the intelligent response method for a dispatch telephone system in the embodiment of the present invention is further described:
a certain incoming call dials a dispatching desk phone;
the dispatching telephone system searches whether the incoming call number is in a black and white list or not;
if the number is in the white list, the emergency call is determined. The emergency call response mode is that all seats ring and are set to the head position to be answered, meanwhile, a system remark column displays a historical call list (comprising time, state and answering seats) of the number, and a dialing end voice prompts that the call is converted into an emergency call;
if the answer is in the blacklist, judging that the answer is a crank call, shielding the incoming call, and enabling all the seats not to respond;
and if the calling number is not in the white list or the black list, the next step of searching the last calling condition of the calling number is carried out.
(I) If the last incoming call is answered, entering the next step, and judging whether the number of the incoming call is recorded into an address list; if yes, the telephone is judged to be a normal telephone. The ordinary telephone response mode is as follows: according to the number attribute of the address book mark, distributing the number to a corresponding seat to respond and ring according to the intelligent partition condition, queuing and waiting for answering in the corresponding seat to-be-answered area in sequence, simultaneously displaying other information (if any) of a dialing person in a system remark column, and prompting a dialing-in end voice that ' the number is shifted to an XX dispatcher to wait for answering, please wait a little ' and the like '; if not, judging that the telephone is an unfamiliar telephone, wherein the response mode of the unfamiliar telephone is as follows: whether the number has effective call (the incoming call is answered or the outgoing call is answered) since the number is on duty in the current period is judged. If the effective call exists, when the effective call is determined to be an effective outgoing call, the incoming call is distributed to a corresponding seat corresponding to the latest outgoing call for response and ringing, the corresponding seat is sequentially queued in a waiting-to-answer area for waiting to answer, and meanwhile, a system remark column displays a historical call list of the number; or when the effective call is determined to be an effective call, the call is distributed to the last answering seat to respond and ring, the corresponding seat areas to be answered are sequentially queued to be answered, and meanwhile, a system remark column displays a historical call list of the number; if no effective call exists, the call is distributed to the current no-response (or the number of people waiting for answering in line is minimum) agent to respond and ring, the call is sequentially queued for answering in the corresponding agent area to be answered, and meanwhile, a system remark column displays the historical call list of the number.
And (II) if the last call is not answered, entering the next step to search the last incoming call condition.
(II1) if the last incoming call is answered, then the step is switched to judge whether the incoming call number is recorded in the address list, and subsequently, the step (I) can be referred to determine that the incoming call and the corresponding seat thereof respond to the incoming call number.
(II2) if the last call is not answered, determining whether the interval duration (the duration from the last call to the current call) is more than 5 minutes and within 1 hour (the time can be adjusted).
If not, then the user switches to the judgment of whether the number is recorded into the address list, and then the user can refer to the step (I) to determine the incoming call and the corresponding seat thereof to respond to the incoming call number;
if yes, continuing to judge whether an agent dials the number and is connected between the last incoming call and the current incoming call. If yes, then the step of judging whether the number is recorded into the address list or not is carried out, and subsequently, the step (I) can be referred to determine the incoming call and the corresponding seat thereof to carry out response processing on the incoming call number; if not, the emergency call is determined.
As shown in fig. 3, in an embodiment of the present invention, a dispatch telephone system is provided, which includes:
an incoming call number obtaining unit 110, configured to obtain an incoming call number;
the incoming call number matching detection unit 120 is configured to detect whether the incoming call number is in a black list or a white list in a preset black and white list library;
the intelligent telephone traffic distribution and dispatching unit 130 is used for determining that the incoming call is a harassing call or an emergency call according to the list of the incoming call number if the incoming call number is in the list; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
Wherein, still include:
the agent pre-partitioning unit 140 is configured to pre-define an agent intelligent partition table and a telephone number in which each agent is responsible according to a geographical area, an operation and maintenance unit, or work content in which the agent is responsible.
The embodiment of the invention has the following beneficial effects:
the invention distinguishes the incoming call based on the name list (black list or white list) of the incoming call number, the incoming call answering condition, the incoming call number recording condition and the like, improves the call completing rate of the dispatching call, reduces the average waiting time, improves the intellectualization level of the dispatching work, reduces the interference and the telephone cross among different jobs of different seats by accurately correlating the call according to the incoming call, and can flexibly adapt to different dispatching scenes (such as the special time different working scenes of handing over the duty, the grid accident treatment, the extreme weather of typhoon, the protection of power supply and the like), thereby solving the problem that the existing dispatching telephone system can not meet the complicated and highly customized call requirements and the application of the intelligent scenes under the digital dispatching call, and improving the dispatching work efficiency and the intellectualization level.
It should be noted that, in the above system embodiment, each included unit is only divided according to functional logic, but is not limited to the above division as long as the corresponding function can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
It will be understood by those skilled in the art that all or part of the steps in the method for implementing the above embodiments may be implemented by relevant hardware instructed by a program, and the program may be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc.
The above disclosure is only for the purpose of illustrating the preferred embodiments of the present invention, and it is therefore to be understood that the invention is not limited by the scope of the appended claims.
Claims (10)
1. A method for scheduling intelligent responses in a telephone system, the method comprising the steps of:
s1, acquiring the incoming call number;
s2, detecting whether the incoming call number is in a black list or a white list in a preset black and white list library;
s3, if yes, determining that the incoming call is a crank call or an emergency call according to the list where the incoming call number is located; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
2. The intelligent response method for the dispatch telephone system of claim 1, wherein the step S3 specifically comprises:
and if the incoming call number is in the blacklist, determining that the incoming call is a crank call, enabling all the agents not to respond, and shielding the incoming call number.
3. The smart response method for dispatch telephone system of claim 1, wherein said step S3 further comprises:
and if the incoming call number is in the white list, determining that the incoming call is an emergency call, ringing all the seats, and setting the incoming call number to a to-be-answered head position.
4. The smart response method for dispatch telephone system of claim 1, wherein said step S3 further comprises:
if the incoming call number is not in the blacklist and the white list, detecting whether the incoming call answering condition of the incoming call number meets any one condition of a preset condition combination;
if yes, determining the incoming call as a common call or an unfamiliar call according to the incoming call number input condition; if not, determining the incoming call as an emergency call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
5. The intelligent response method of the dispatching telephone system according to claim 4, wherein the specific steps of determining that the incoming call is a normal call or a strange call according to the incoming call number entry condition and enabling the corresponding agent to respond to the incoming call number according to the incoming call comprise:
if the incoming call number is judged to be recorded into a preset address list, determining that the incoming call is a common call, inquiring an agent corresponding to the incoming call number in a preset agent intelligent partition table according to the number attribute of the incoming call number, further ringing the inquired agent, and placing the incoming call number under the corresponding ringing agent to queue up for answering;
and if the incoming call number is not recorded in the preset address list, determining that the incoming call is an unfamiliar call, detecting whether an effective call exists in the incoming call number before dialing in this time, further inquiring a corresponding responding seat in the preset intelligent seat partition table according to a detection result, ringing the inquired seat, and placing the incoming call number under the corresponding ringing seat to queue for answering.
6. The intelligent response method of claim 5, wherein the specific steps of detecting whether the incoming call number has an effective call before the call is dialed this time, further querying a corresponding responding agent in the preset agent intelligent partition table according to a detection result, ringing the queried agent, and placing the incoming call number under the corresponding ringing agent for queuing to wait for answering comprise:
if the fact that the calling number has an effective call before the dialing is detected, taking the seat which has the last call with the calling number as the inquired seat and ringing, and placing the calling number in the corresponding ringing seat to queue for answering;
and if the fact that no effective call exists before the incoming call number is dialed is detected, taking the seat which does not have response currently or has the least number of people queuing currently as the inquired seat and ringing, and placing the incoming call number under the corresponding ringing seat to queue for answering.
7. The method for smart response of a dispatch telephone system as claimed in claim 4, wherein the predetermined combination of conditions comprises a first condition, a second condition and a third condition; wherein the content of the first and second substances,
the first condition is that the last incoming call of the incoming call number or the last incoming call is answered;
the second condition is that the last incoming call and the last incoming call of the incoming call number are not answered, and the interval duration between the last incoming call and the current incoming call is not within a preset time period;
and the third condition is that on the basis that the last incoming call and the last incoming call of the incoming call number are not answered and the interval duration between the last incoming call and the current incoming call is within the preset time period, an existing seat is called back and answered by the other party within the time period between the last incoming call and the current incoming call of the incoming call number.
8. The method for smart response of a dispatch telephone system of claim, further comprising, prior to said step S1, the steps of:
according to the geographical area, the operation and maintenance unit or the work content which are responsible for the agents, the intelligent agent partition table and the telephone numbers which are responsible for the agents are predefined.
9. A dispatch telephone system, comprising:
the system comprises an incoming call number acquisition unit, a call number acquisition unit and a call number acquisition unit, wherein the incoming call number acquisition unit is used for acquiring an incoming call number;
the system comprises a calling number matching detection unit, a calling number matching detection unit and a calling number matching detection unit, wherein the calling number matching detection unit is used for detecting whether the calling number is in a blacklist or a white list in a preset black-and-white list library;
the intelligent telephone traffic distribution and dispatching unit is used for determining the incoming call as a crank call or an emergency call according to the list of the incoming call number if the incoming call number exists; if not, combining the incoming call answering condition and the incoming call number input condition, determining that the incoming call is one of an emergency call, a common call and a strange call, and enabling the corresponding seat to respond to the incoming call number according to the incoming call.
10. The dispatch telephone system of claim 9, further comprising:
and the seat pre-partitioning unit is used for pre-defining the intelligent seat partition table and the telephone number responsible by each seat according to the geographical area, the operation and maintenance unit or the work content responsible by the seat.
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