CN112309534A - Patient-oriented medical service system - Google Patents

Patient-oriented medical service system Download PDF

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Publication number
CN112309534A
CN112309534A CN202011068193.6A CN202011068193A CN112309534A CN 112309534 A CN112309534 A CN 112309534A CN 202011068193 A CN202011068193 A CN 202011068193A CN 112309534 A CN112309534 A CN 112309534A
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medicine
module
information
consultation
score
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CN202011068193.6A
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Inventor
陈青华
陈赛贞
蒋淑莹
尤君芬
潘金鸽
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Taizhou Central Hospital Taizhou University Hospital
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Taizhou Central Hospital Taizhou University Hospital
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    • GPHYSICS
    • G16INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16HHEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H20/00ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
    • G16H20/10ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance relating to drugs or medications, e.g. for ensuring correct administration to patients

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  • Health & Medical Sciences (AREA)
  • Engineering & Computer Science (AREA)
  • Chemical & Material Sciences (AREA)
  • Bioinformatics & Cheminformatics (AREA)
  • Medicinal Chemistry (AREA)
  • Epidemiology (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Primary Health Care (AREA)
  • Public Health (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

The invention discloses a patient-oriented medical service system, which comprises a card swiping and medicine taking module, a medicine information acquisition module, a medicine information pushing module, a timing reminding module, a consultation module, an evaluation module and a data export module, wherein the card swiping and medicine taking module is used for acquiring medicine information; the card swiping and medicine taking module is used for swiping a card to take medicine, the medicine information acquisition module is used for acquiring medicine information of a user when the user uses the card swiping and medicine taking module to swipe the card to take medicine, and the medicine information comprises name information of medicine, a medicine using method, medicine using times, interaction of the medicine with food, alcohol and the like, how to handle the medicine after missed administration and the like; the drug information is sent to a drug information pushing module, the drug information pushing module is used for pushing the drug information to a patient through a timing reminding module, meanwhile, the drug information is sent to a consultation module, and the consultation module is used for a user to take medicine for consultation. The invention can better provide medication service for patients and is more worthy of popularization and application.

Description

Patient-oriented medical service system
Technical Field
The invention relates to the field of medical service, in particular to a patient-oriented medical service system.
Background
The existing medication guiding mode is not more than 1, and the medication label is small, so that more medication information cannot be provided. 2. The medication guide list can provide more information for the medication guide list. Both the two medication modes only play a role in informing, whether the patient really follows the medical advice to take the medicine or not can not be known, a considerable part of the patient consults clinically whether the curative effect is influenced if the patient is missed to take the medicine or not, and a medical service system can be used when the patient is subjected to medication.
The existing medical service system cannot well know the medication condition of a patient, namely cannot provide better medication reminding for a user, and brings certain influence to the use of the medical service system, so that the patient-oriented medical service system is provided.
Disclosure of Invention
The technical problem to be solved by the invention is as follows: how to solve current medical service system, can't be fine to know the condition of using medicine of disease, can't provide the better warning of using medicine for the user promptly, brought the problem of certain influence for medical service system's use, provided a patient-oriented medical service system.
The invention solves the technical problems through the following technical scheme that the system comprises a card swiping medicine taking module, a medicine information acquisition module, a medicine information pushing module, a timing reminding module, a consultation module, an evaluation module and a data export module;
the card swiping and medicine taking module is used for swiping a card to take medicine, the medicine information acquisition module is used for acquiring medicine information of a user when the user swipes the card to take medicine when using the card swiping and medicine taking module to take medicine, and the medicine information comprises name information of the medicine, a medicine using method, medicine using times, interaction of the medicine with food, alcohol and the like, how to handle the medicine after missed administration and the like;
the drug information is sent to a drug information pushing module, the drug information pushing module is used for pushing drug information to a patient through a timing reminding module, meanwhile, the drug information is sent to a consultation module, and the consultation module is used for a user to consult for medication;
the evaluation module is used for scoring the consultation condition by the user and simultaneously carrying out system scoring on the medical staff in the consultation process;
the data export module is used for sorting the consultation contents of the user and displaying the consultation contents.
The time point of the medicine information pushing module for pushing the medicine information is preset time, and the time point is adjusted according to the feedback of the patient.
The adjustment process of the medicine information pushing module for pushing the medicine information is as follows:
the method comprises the following steps: when medicine information is pushed, medicine taking time information of the medicine is extracted, and a medicine taking time point is marked as K;
step two: after the medicine taking time information K of the medicine is extracted, the medicine taking time information K is converted into Km through a formula K-mDifference (D)Get the push time KmDifference (D),m≤15min;
Step three: when the time point reaches KmDifference (D)The intelligent terminal propelling movement that is to patient promptly when the time point reminds information to show the option on intelligent terminal's display screen, the option includes: i takes medicine, and reminds or does not remind any more after x time;
step four: when the user selects the option that the user has taken the medicine, the medicine taking information is not pushed any more before the next medicine taking time;
step five: when the user selects the reminding option after x duration, the medication reminding information is sent again after x duration;
step six: when the user selects the no-more-reminding option, the medication reminding information is not sent within a single treatment course.
The consultation module of the consultation module comprises paid consultation and free consultation, medical staff need to answer within a preset time length A in the paid consultation mode, and can perform fee refunding processing when overtime happens, the medical staff need to answer within a preset time length B in the free consultation mode, and the preset time length B is larger than the preset time length A.
The specific evaluation process of the evaluation module is as follows:
the method comprises the following steps: in the payment mode, the system scores the medical staff as follows:
s1: after the information sent by the user is extracted, the time interval for the medical staff to reply the message is marked as Ti, i is 1 … … n;
s2: by the formula T1+ T2+ T3 … … Ti ═ TAndcalculating the total time length T of the reply intervalAnd
s3: then by the formula TAnd/n=Tare all made ofTo obtain an average time length TAre all made ofFor average time length TAre all made ofAnalyzing to obtain an automatic score P;
s4: when T isAre all made ofWhen the score is less than the preset value, the automatic score P is M1, and when T is less than the preset valueAre all made ofWhen the score is within a preset range, the automatic score P is M2, and when T is within the preset rangeAre all made ofThe automatic score P larger than the preset value is M2 points, M1 points are larger than M2 points are larger than M3 points;
step two: in the pay mode, the user rating process is as follows:
SS 1: after the user finishes consulting, a consulting window pops up a scoring button, and the scoring button comprises the steps of solving the problem satisfactorily, solving part of the problem satisfactorily and not solving the problem satisfactorily;
SS 2: when the user selects a button which is very satisfactory for solving the problem, the manual score D is Q1, when the user selects a button which is satisfactory for solving part of the problem, the manual score D is Q2, when the user selects the button which is not satisfactory for solving the problem, the manual score D is Q3, when the user does not select the button which is more than the preset time length, the button which is very satisfactory for solving the problem is defaulted, and the score Q1 is more than Q2 and more than 0 and more than Q3;
step three: the grading processing is not carried out in the free consultation mode;
step four: the pay mode final scoring process is as follows: extracting an automatic score P and a manual score D, giving a corrected value W1 to the manual score D, giving a corrected value W2 to the automatic score P, giving W1+ W2 to 1, and obtaining a final score Dp by a formula D W1+ P W2 to Dp in order to highlight the importance of the manual score D;
a higher final score Dp indicates better doctor service.
And the data export module is used for searching the query keywords of the consultation contents and extracting the information related to the first m keywords with the maximum search times as the final export push information.
Compared with the prior art, the invention has the following advantages: this medicine service system towards patient, can be more humanized provide for patient and use medicine and remind, not only guaranteed that patient can be timely receive and use medicine reminding information, can also effectual reduction use medicine information to patient's disturbance, patient is grading the processing to the doctor after carrying out the state of an illness consultation simultaneously, can effectually know doctor's quality of service information through the processing of grading, thereby carry out medical staff's relevant consultation content adjustment and handle, let this system be worth using widely more.
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Fig. 1 is an overall structural view of the present invention.
Detailed Description
The following examples are given for the detailed implementation and specific operation of the present invention, but the scope of the present invention is not limited to the following examples.
As shown in fig. 1, the present embodiment provides a technical solution: a patient-oriented medical service system comprises a card swiping medicine taking module, a medicine information acquisition module, a medicine information pushing module, a timing reminding module, a consultation module, an evaluation module and a data export module;
the card swiping and medicine taking module is used for swiping a card to take medicine, the medicine information acquisition module is used for acquiring medicine information of a user when the user swipes the card to take medicine when using the card swiping and medicine taking module to take medicine, and the medicine information comprises name information of the medicine, a medicine using method, medicine using times, interaction of the medicine with food, alcohol and the like, how to handle the medicine after missed administration and the like;
the drug information is sent to a drug information pushing module, the drug information pushing module is used for pushing drug information to a patient through a timing reminding module, meanwhile, the drug information is sent to a consultation module, and the consultation module is used for a user to consult for medication;
the evaluation module is used for scoring the consultation condition by the user and simultaneously carrying out system scoring on the medical staff in the consultation process;
the data export module is used for sorting the consultation contents of the user and displaying the consultation contents.
The time point of the medicine information pushing module for pushing the medicine information is preset time, and the time point is adjusted according to the feedback of the patient.
The adjustment process of the medicine information pushing module for pushing the medicine information is as follows:
the method comprises the following steps: when medicine information is pushed, medicine taking time information of the medicine is extracted, and a medicine taking time point is marked as K;
step two: after the medicine taking time information K of the medicine is extracted, the medicine taking time information K is converted into Km through a formula K-mDifference (D)Get the push time KmDifference (D),m≤15min;
Step three: when the time point reaches KmDifference (D)The intelligent terminal propelling movement that is to patient promptly when the time point reminds information to show the option on intelligent terminal's display screen, the option includes: i takes medicine, and reminds or does not remind any more after x time;
step four: when the user selects the option that the user has taken the medicine, the medicine taking information is not pushed any more before the next medicine taking time;
step five: when the user selects the reminding option after x duration, the medication reminding information is sent again after x duration;
step six: when the user selects the no-more-reminding option, the medication reminding information is not sent within a single treatment course.
The consultation module of the consultation module comprises paid consultation and free consultation, medical staff need to answer within a preset time length A in the paid consultation mode, and can perform fee refunding processing when overtime happens, the medical staff need to answer within a preset time length B in the free consultation mode, and the preset time length B is larger than the preset time length A.
The specific evaluation process of the evaluation module is as follows:
the method comprises the following steps: in the payment mode, the system scores the medical staff as follows:
s1: after the information sent by the user is extracted, the time interval for the medical staff to reply the message is marked as Ti, i is 1 … … n;
s2: by the formula T1+ T2+ T3 … … Ti ═ TAndcalculating the total time length T of the reply intervalAnd
s3: then by the formula TAnd/n=Tare all made ofTo obtain an average time length TAre all made ofFor average time length TAre all made ofAnalyzing to obtain an automatic score P;
s4: when T isAre all made ofWhen the score is less than the preset value, the automatic score P is M1, and when T is less than the preset valueAre all made ofWhen the score is within a preset range, the automatic score P is M2, and when T is within the preset rangeAre all made ofThe automatic score P larger than the preset value is M2 points, M1 points are larger than M2 points are larger than M3 points;
step two: in the pay mode, the user rating process is as follows:
SS 1: after the user finishes consulting, a consulting window pops up a scoring button, and the scoring button comprises the steps of solving the problem satisfactorily, solving part of the problem satisfactorily and not solving the problem satisfactorily;
SS 2: when the user selects a button which is very satisfactory for solving the problem, the manual score D is Q1, when the user selects a button which is satisfactory for solving part of the problem, the manual score D is Q2, when the user selects the button which is not satisfactory for solving the problem, the manual score D is Q3, when the user does not select the button which is more than the preset time length, the button which is very satisfactory for solving the problem is defaulted, and the score Q1 is more than Q2 and more than 0 and more than Q3;
step three: the grading processing is not carried out in the free consultation mode;
step four: the pay mode final scoring process is as follows: extracting an automatic score P and a manual score D, giving a corrected value W1 to the manual score D, giving a corrected value W2 to the automatic score P, giving W1+ W2 to 1, and obtaining a final score Dp by a formula D W1+ P W2 to Dp in order to highlight the importance of the manual score D;
a higher final score Dp indicates better doctor service.
And the data export module is used for searching the query keywords of the consultation contents and extracting the information related to the first m keywords with the maximum search times as the final export push information.
In summary, when the system is used, the card swiping and medicine taking module is used for swiping a card to take medicine, the medicine information acquisition module can acquire medicine information of medicine taken by a user when the user swipes the card to take medicine by using the card swiping and medicine taking module, the medicine information comprises name information of the medicine, medicine using method, medicine using times, interaction of the medicine with food, alcohol and the like, how to handle the medicine after missed taking and the like, the medicine information is sent to the medicine information pushing module, the medicine information pushing module can push medicine information to patients at regular time, the medicine information is sent to the consultation module, the consultation module can carry out medicine taking consultation by the user, the evaluation module can grade consultation conditions by the user, the evaluation module can carry out systematic grading on medical staff in the consultation process at the same time, the data export module can arrange consultation contents and display the consultation contents, and the time point of the medicine information pushing module is preset time, and adjusted based on patient feedback.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present invention, "a plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made to the above embodiments by those of ordinary skill in the art within the scope of the present invention.

Claims (6)

1. A patient-oriented medical service system is characterized by comprising a card swiping and medicine taking module, a medicine information acquisition module, a medicine information pushing module, a timing reminding module, a consultation module, an evaluation module and a data export module;
the card swiping and medicine taking module is used for swiping a card to take medicine, the medicine information acquisition module is used for acquiring medicine information of a user when the user swipes the card to take medicine when using the card swiping and medicine taking module to take medicine, and the medicine information comprises name information of the medicine, a medicine using method, medicine using times, interaction of the medicine with food, alcohol and the like, how to handle the medicine after missed administration and the like;
the drug information is sent to a drug information pushing module, the drug information pushing module is used for pushing drug information to a patient through a timing reminding module, meanwhile, the drug information is sent to a consultation module, and the consultation module is used for a user to consult for medication;
the evaluation module is used for scoring the consultation condition by the user and simultaneously carrying out system scoring on the medical staff in the consultation process;
the data export module is used for sorting the consultation contents of the user and displaying the consultation contents.
2. A patient-oriented medical services system as claimed in claim 1, wherein: the time point of the medicine information pushing module for pushing the medicine information is preset time, and the time point is adjusted according to the feedback of the patient.
3. A patient-oriented medical services system as claimed in claim 2, wherein: the adjustment process of the medicine information pushing module for pushing the medicine information is as follows:
the method comprises the following steps: when medicine information is pushed, medicine taking time information of the medicine is extracted, and a medicine taking time point is marked as K;
step two: after the medicine taking time information K of the medicine is extracted, the medicine taking time information K is converted into Km through a formula K-mDifference (D)Get the push time KmDifference (D),m≤15min;
Step three: when the time point reaches KmDifference (D)The intelligent terminal propelling movement that is to patient promptly when the time point reminds information to show the option on intelligent terminal's display screen, the option includes: i takes medicine, and reminds or does not remind any more after x time;
step four: when the user selects the option that the user has taken the medicine, the medicine taking information is not pushed any more before the next medicine taking time;
step five: when the user selects the reminding option after x duration, the medication reminding information is sent again after x duration;
step six: when the user selects the no-more-reminding option, the medication reminding information is not sent within a single treatment course.
4. A patient-oriented medical services system as claimed in claim 1, wherein: the consultation module of the consultation module comprises paid consultation and free consultation, medical staff need to answer within a preset time length A in the paid consultation mode, and can perform fee refunding processing when overtime happens, the medical staff need to answer within a preset time length B in the free consultation mode, and the preset time length B is larger than the preset time length A.
5. A patient-oriented medical services system as claimed in claim 1, wherein: the specific evaluation process of the evaluation module is as follows:
the method comprises the following steps: in the payment mode, the system scores the medical staff as follows:
s1: after the information sent by the user is extracted, the time interval for the medical staff to reply the message is marked as Ti, i is 1 … … n;
s2: by the formula T1+ T2+ T3 … … Ti ═ TAndcalculating the total time length T of the reply intervalAnd
s3: then by the formula TAnd/n=Tare all made ofTo obtain an average time length TAre all made ofFor average time length TAre all made ofAnalyzing to obtain an automatic score P;
s4: when T isAre all made ofWhen the score is less than the preset value, the automatic score P is M1, and when T is less than the preset valueAre all made ofWhen the score is within a preset range, the automatic score P is M2, and when T is within the preset rangeAre all made ofThe automatic score P larger than the preset value is M2 points, M1 points are larger than M2 points are larger than M3 points;
step two: in the pay mode, the user rating process is as follows:
SS 1: after the user finishes consulting, a consulting window pops up a scoring button, and the scoring button comprises the steps of solving the problem satisfactorily, solving part of the problem satisfactorily and not solving the problem satisfactorily;
SS 2: when the user selects a button which is very satisfactory for solving the problem, the manual score D is Q1, when the user selects a button which is satisfactory for solving part of the problem, the manual score D is Q2, when the user selects the button which is not satisfactory for solving the problem, the manual score D is Q3, when the user does not select the button which is more than the preset time length, the button which is very satisfactory for solving the problem is defaulted, and the score Q1 is more than Q2 and more than 0 and more than Q3;
step three: the grading processing is not carried out in the free consultation mode;
step four: the pay mode final scoring process is as follows: extracting an automatic score P and a manual score D, giving a corrected value W1 to the manual score D, giving a corrected value W2 to the automatic score P, giving W1+ W2 to 1, and obtaining a final score Dp by a formula D W1+ P W2 to Dp in order to highlight the importance of the manual score D;
a higher final score Dp indicates better doctor service.
6. A patient-oriented medical services system as claimed in claim 1, wherein: the data export module searches the query keywords of the consultation contents, extracts the information related to the first m keywords with the most searching times as the final export push information, and the steps are circulated and continuously completed.
CN202011068193.6A 2020-10-08 2020-10-08 Patient-oriented medical service system Pending CN112309534A (en)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106913466A (en) * 2017-04-20 2017-07-04 苏州智合健医疗科技有限公司 Medication and medical based reminding method and device and the terminal with medication with medical prompting function
CN109166610A (en) * 2018-08-30 2019-01-08 成都宇亨智能设备科技有限公司 A kind of intelligent medical order management system and method based on prescription information
CN209343782U (en) * 2019-03-07 2019-09-03 杭州市第一人民医院 A kind of self-service inquiry case
CN110232081A (en) * 2019-05-28 2019-09-13 浙江华坤道威数据科技有限公司 A kind of business data consultative service system based on big data
CN210627920U (en) * 2019-08-20 2020-05-26 易智联股份有限公司 Intelligent medicine taking interactive system

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106913466A (en) * 2017-04-20 2017-07-04 苏州智合健医疗科技有限公司 Medication and medical based reminding method and device and the terminal with medication with medical prompting function
CN109166610A (en) * 2018-08-30 2019-01-08 成都宇亨智能设备科技有限公司 A kind of intelligent medical order management system and method based on prescription information
CN209343782U (en) * 2019-03-07 2019-09-03 杭州市第一人民医院 A kind of self-service inquiry case
CN110232081A (en) * 2019-05-28 2019-09-13 浙江华坤道威数据科技有限公司 A kind of business data consultative service system based on big data
CN210627920U (en) * 2019-08-20 2020-05-26 易智联股份有限公司 Intelligent medicine taking interactive system

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Application publication date: 20210202