CN110232081A - A kind of business data consultative service system based on big data - Google Patents
A kind of business data consultative service system based on big data Download PDFInfo
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Abstract
The invention discloses a kind of business data consultative service system based on big data, including user's registration login module, information searching module, payment module, manual service module, data acquisition module, data processing module, database, data analysis module, manual service grading module, information feedback module and reimbursement module；The user's registration login module is for user's registration account information and logs in the system, it needs to fill in personal contact method, corporate scope, for bank's card number of payment in register interface when the user's registration system, personal contact method includes mailbox and cell-phone number etc.；The information searching module retrieves the content for needing to seek advice from for user within the system, and the payment module carries out operation for paying the fee for user；The present invention preferably can provide service for user, and can preferably user and ISP reasonable equity.
Description
Technical field
The present invention relates to big data utilization technology, specifically a kind of business data consultative service system based on big data.
Background technique
Business data consulting is what the people for having managerial knowledge and experience abundant, and having grasped consulting skill and technique was engaged in
The service business of high intelligence, is that consultant gos deep into enterprise, and and enterprise administrator on the basis of enterprise claims
It being intimately associated, the method for applied science finds out main problem existing for enterprise, qualitative analysis that is quantitative and truly having argument is carried out,
Reason of problems is found, practicable improvement plan, and then conduct scheme is proposed, obtains the operating mechanism of enterprise
To improvement, the management level and economic benefit of enterprise are improved, business advice service system is to carry out the official communication of Xian Shang enterprise for user
A kind of system ask, the Chinese invention of Publication No. CN102722849A disclose a kind of security consulting system, and the present invention helps
The trend of projects in investor's forecast analysis securities industry market, provides good suggestion for investor, multiple functional, reliably
Property it is high, it is easy to operate.
Existing business data consultative service system, in use, the quality of service is not good enough, is easy to cause user
Dispute is generated because of the business advice content that could not have been got after payment, only has the function of suggesting providing, to understand
Certainly these defects, it is proposed that a solution.
Summary of the invention
The purpose of the present invention is to provide a kind of business data consultative service system based on big data, passes through commenting for setting
Point calculating reimbursement scheme preferably provides service for user, and can preferably user and ISP reasonable equity.
The technical problems to be solved by the invention are as follows:
(1) the reasonable equity of user and service side how preferably to be ensured；
(2) how to provide and preferably provide better service for user；
The purpose of the present invention can be achieved through the following technical solutions:
A kind of business data consultative service system based on big data, including user's registration login module, information retrieval mould
Block, payment module, manual service module, data acquisition module, data processing module, database, data analysis module, artificial clothes
Business grading module, information feedback module and reimbursement module；
The user's registration login module for user's registration account information and log in the system, the user's registration this be
It needs to fill in personal contact method, corporate scope, for bank's card number of payment, personal correspondent party in register interface when system
Formula includes mailbox and cell-phone number etc.；
The information searching module retrieves the content for needing to seek advice from for user within the system, and the payment module is used for
User carries out operation for paying the fee, withholds in the bank card filled in when the payment module being deducted fees from user's registration；
The manual service module is used to provide manual service after user-pay for user, the data acquisition module is used for
It acquires the retrieval record of manual service information and information searching module and is recorded from retrieval, the information specifically acquired includes user
Time that the content information of retrieval, customer payment time, the time of manual service access, manual service terminate, manual service
The turnaround time interval of content and every message of manual service；
Consulting case and all kinds of enterprise's related datas are stored in the database, the data processing module is used for inspection
Suo Jilu, which is handled, therefrom extracts keyword, and extracting keyword, detailed process is as follows: the retrieval of user is recorded
By the consulting case and all kinds of enterprise's related datas progress keyword extraction in TF-IDF algorithm and database and to keyword
It is matched, the consulting case for matching keyword and enterprise's related data is extracted, match the consulting case of keyword
Manual service module is sent to enterprise related data；
The service time of the manual service module is 8 points to 8 points at night of morning, and the consultation information beyond the period is transferred to
It is replied within second day, the data processing module processing customer payment time, the time of manual service access, manual service knot
T1 is handled out when the time of beam and the turnaround time interval of every message of manual serviceDifference、T2Difference、TWithWith Tt?, detailed process is such as
Under:
Step 1: being labeled as Ct for the collected customer payment time, and the time of manual service access is labeled as Kt, will
The time that manual service terminates is labeled as Dt, and the turnaround time interval duration of every message of manual service is labeled as Tti, i=
1……n；
Step 2: pass through formula Kt-Ct=T1Difference, calculate the difference of the time and customer payment time out of manual service access
Value T1Difference；
Step 3: pass through formula Dt-Kt=T2Difference, calculate the time that manual service accesses and the time that manual service terminates
Difference T2Difference, i.e. service duration T2Difference；
Step 4: pass through formula T1Difference+T2Difference=TWith, calculate difference T1DifferenceWith service duration T2DifferenceThe sum of TWith；
Step 5: pass through formula (Tt1+Tt2+Tt3 ...+Ttn)/n=Tt?, calculate every message of manual service
Turnaround time interval duration mean value Tt?；
The data analysis module is for analyzing T1Difference、T2DifferenceWith TWith, and primary score information is analyzed, primary score information
It scores including the first scoring, second and scores with third, the < third that the first small < second of scoring scores scores, and makes a concrete analysis of process
It is as follows:
S1: work as T1DifferenceGreater than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the first scoring；
S2: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the second scoring；
S3: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen less than preset value, that is, analyze the second scoring；
S4: work as T1DifferenceLess than preset value, T2DifferenceLess than preset value, TWithWhen less than preset value, that is, analyze third scoring；
The data analysis module is to Tt?It is analyzed, handles out secondary score information, secondary scoring includes A scoring letter
Breath, B score information and C score information, C score information > B score information > A score information
The manual service grading module carries out time advanced score information, secondary advanced scoring letter to manual service for user
Breath include I grade scoring, II grade scoring with III grade scoring, while the manual service grading module also to service content carry out it is advanced
Scoring, advanced scoring include a grades and score and b grades of scorings, and a grades of b grades of > of scoring scorings, the information feedback module is used for reception
To primary score information, secondary score information, secondary advanced score information and advanced score information be processed into reimbursement information, it is described
Reimbursement module carries out reimbursement after receiving reimbursement information；
The consulting case and enterprise's related data of keyword are matched after the artificial success of manual service module switching
It can be shown in manual service module, the manual service module can shield default wording in service process.
Further, the data analysis module analyzes Tt?Detailed process under:
SS1: work as Tt?When greater than preset value, A score information is analyzed；
SS2: work as Tt?When within a preset range, B grades of score informations are analyzed；
SS3: work as Tt?When less than preset value, C grades of score informations are analyzed.
Further, the information feedback module to primary score information, secondary score information, secondary advanced score information with
The concrete processing procedure of advanced score information is as follows:
SSS1: being labeled as Qz for primary score information, and secondary score information is labeled as Cz, incites somebody to action time advanced score information mark
It is denoted as Pz, advanced score information is labeled as Kz；
SSS2: assigning mono- correction value c1 of Qz, assigns mono- correction value c2 of Cz, assigns mono- correction value c3 of Pz, assigns Kz
One correction value c4, c1+c2+c3+c4=1, c4 > c3 > c2 > c1；
SSS3: pass through formula Qz*c1+Cz*c2+Pz*c3+Kz*c4=PAlways, calculate the sum of all scorings PAlways；
SSS4: work as PAlwaysWhen greater than preset value, i.e., reimbursement information is not handled out；
SSS5: work as PAlwaysWhen in values, that is, handle out partial refund information；
SSS6: work as PAlwaysWhen less than preset value, that is, handle out reimbursement information in full.
Further, when user is replied using more than two hour prosthetics after payment module payment, the reimbursement
Module is that user-pay is directly returned to the account of deducting fees of user, and user is using the payment module payment time in inoperative
When the time, user can carry out reimbursement operation on one's own time at any time.
Further, the information feedback module is also used to analyze the content of manual service, when in the content of manual service
When there is wrongly written character more than preset value, i.e., switching manual service personnel, the client that the manual service module receives the previous day consult
When asking information, the cell-phone number or mailbox filled in when prompt information arrives user's registration are sent, notifies that logging in system by user is seeked advice from.
Beneficial effects of the present invention:
(1) data analysis module and artificial grading module of the present invention by setting, artificial module of grading allow user to clothes
Business is scored, while can also system be allowed to score service, and data analysis module can be simultaneously to T1Difference、T2Difference、TWithWith Tt?,
Information feedback module can be with passing through formula formula Qz*c1+Cz*c2+Pz*c3+Kz*c4=P according to informationAlways, calculate all
The sum of scoring PAlways, and according to PAlwaysSize analyze different reimbursement modes, a series of provided in counseling services by this
While the interests of person, the interests of user are also maintained, ensure that the high quality of user's reference content, make user better
Business data consulting is carried out, while matched corresponding data information in database in cooperating, user can preferably seek advice from
Content relevant to oneself type of business, improves the service quality of system, allows the system to provide better service, allow
The system is with being worth of widely use；
(2) analysis is carried out by the content to manual service to like analyzing, can be masked by the default wording of setting
What the advertising information and bad user that bad user sends were sent abuses text etc., ensure that the equity of manual service personnel, also
Manual service personnel can be replaced when manual service frequently occurs wrongly written character, while ensure that the equity of manual service personnel,
Also the consumption equity of user is protected, so that the available better consulting of user be allowed to experience, which is more worthy to be popularized and makes
With.
Detailed description of the invention
In order to facilitate the understanding of those skilled in the art, the present invention will be further described below with reference to the drawings.
Fig. 1 is system block diagram of the invention.
Specific embodiment
As shown in Figure 1, a kind of business data consultative service system based on big data, including user's registration login module,
Information searching module, payment module, manual service module, data acquisition module, data processing module, database, data analysis
Module, manual service grading module, information feedback module and reimbursement module；
The user's registration login module for user's registration account information and log in the system, the user's registration this be
It needs to fill in personal contact method, corporate scope, for bank's card number of payment, personal correspondent party in register interface when system
Formula includes mailbox and cell-phone number etc.；
The information searching module retrieves the content for needing to seek advice from for user within the system, and the payment module is used for
User carries out operation for paying the fee, withholds in the bank card filled in when the payment module being deducted fees from user's registration；
The manual service module is used to provide manual service after user-pay for user, the data acquisition module is used for
It acquires the retrieval record of manual service information and information searching module and is recorded from retrieval, the information specifically acquired includes user
Time that the content information of retrieval, customer payment time, the time of manual service access, manual service terminate, manual service
The turnaround time interval of content and every message of manual service；
Consulting case and all kinds of enterprise's related datas are stored in the database, the data processing module is used for inspection
Suo Jilu, which is handled, therefrom extracts keyword, and extracting keyword, detailed process is as follows: the retrieval of user is recorded
By the consulting case and all kinds of enterprise's related datas progress keyword extraction in TF-IDF algorithm and database and to keyword
It is matched, the consulting case for matching keyword and enterprise's related data is extracted, match the consulting case of keyword
Manual service module is sent to enterprise related data；
The service time of the manual service module is 8 points to 8 points at night of morning, and the consultation information beyond the period is transferred to
It is replied within second day, the data processing module processing customer payment time, the time of manual service access, manual service knot
T1 is handled out when the time of beam and the turnaround time interval of every message of manual serviceDifference、T2Difference、TWithWith Tt?, detailed process is such as
Under:
Step 1: being labeled as Ct for the collected customer payment time, and the time of manual service access is labeled as Kt, will
The time that manual service terminates is labeled as Dt, and the turnaround time interval duration of every message of manual service is labeled as Tti, i=
1……n；
Step 2: pass through formula Kt-Ct=T1Difference, calculate the difference of the time and customer payment time out of manual service access
Value T1Difference；
Step 3: pass through formula Dt-Kt=T2Difference, calculate the time that manual service accesses and the time that manual service terminates
Difference T2Difference, i.e. service duration T2Difference；
Step 4: pass through formula T1Difference+T2Difference=TWith, calculate difference T1DifferenceWith service duration T2DifferenceThe sum of TWith；
Step 5: pass through formula (Tt1+Tt2+Tt3 ...+Ttn)/n=Tt?, calculate every message of manual service
Turnaround time interval duration mean value Tt?；
The data analysis module is for analyzing T1Difference、T2DifferenceWith TWith, and primary score information is analyzed, primary score information
It scores including the first scoring, second and scores with third, the < third that the first small < second of scoring scores scores, and makes a concrete analysis of process
It is as follows:
S1: work as T1DifferenceGreater than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the first scoring；
S2: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the second scoring；
S3: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen less than preset value, that is, analyze the second scoring；
S4: work as T1DifferenceLess than preset value, T2DifferenceLess than preset value, TWithWhen less than preset value, that is, analyze third scoring；
The data analysis module is to Tt?It is analyzed, handles out secondary score information, secondary scoring includes A scoring letter
Breath, B score information and C score information, C score information > B score information > A score information
The manual service grading module carries out time advanced score information, secondary advanced scoring letter to manual service for user
Breath include I grade scoring, II grade scoring with III grade scoring, while the manual service grading module also to service content carry out it is advanced
Scoring, advanced scoring include a grades and score and b grades of scorings, and a grades of b grades of > of scoring scorings, the information feedback module is used for reception
To primary score information, secondary score information, secondary advanced score information and advanced score information be processed into reimbursement information, it is described
Reimbursement module carries out reimbursement after receiving reimbursement information；
The consulting case and enterprise's related data of keyword are matched after the artificial success of manual service module switching
It can be shown in manual service module, the manual service module can shield default wording in service process.
The data analysis module analyzes Tt?Detailed process under:
SS1: work as Tt?When greater than preset value, A score information is analyzed；
SS2: work as Tt?When within a preset range, B grades of score informations are analyzed；
SS3: work as Tt?When less than preset value, C grades of score informations are analyzed.
The information feedback module is to primary score information, secondary score information, secondary advanced score information and advanced scoring
The concrete processing procedure of information is as follows:
SSS1: being labeled as Qz for primary score information, and secondary score information is labeled as Cz, incites somebody to action time advanced score information mark
It is denoted as Pz, advanced score information is labeled as Kz；
SSS2: assigning mono- correction value c1 of Qz, assigns mono- correction value c2 of Cz, assigns mono- correction value c3 of Pz, assigns Kz
One correction value c4, c1+c2+c3+c4=1, c4 > c3 > c2 > c1；
SSS3: pass through formula Qz*c1+Cz*c2+Pz*c3+Kz*c4=PAlways, calculate the sum of all scorings PAlways；
SSS4: work as PAlwaysWhen greater than preset value, i.e., reimbursement information is not handled out；
SSS5: work as PAlwaysWhen in values, that is, handle out partial refund information；
SSS6: work as PAlwaysWhen less than preset value, that is, handle out reimbursement information in full.
When user is replied using more than two hour prosthetics after payment module payment, the reimbursement module, that is, direct
User-pay returns to the account of deducting fees of user, user using the payment module payment time on one's own time when, use
Family can carry out reimbursement operation on one's own time at any time.
The information feedback module is also used to analyze the content of manual service, super when occurring wrongly written character in the content of manual service
When crossing preset value, that is, switch manual service personnel, when the manual service module receives client's consultation information of the previous day, hair
The cell-phone number or mailbox filled in when sending prompt information to user's registration, notice logging in system by user are seeked advice from.
A kind of business data consultative service system based on big data, at work, user is stepped on by user's registration first
Record module register account number information simultaneously logs in the system, and when user's registration system needs to fill in personal correspondent party in register interface
Formula, corporate scope, bank's card number for payment, personal contact method includes mailbox and cell-phone number etc., and user passes through again
Information searching module user retrieves the content for needing to seek advice within the system, and user can carry out payment behaviour by payment module
Make, withholds in the bank card filled in when payment module being deducted fees from user's registration, manual service module can be in user-pay
Manual service is provided for user afterwards, the service time of manual service module is 8 points to 8 points at night of morning, the official communication beyond the period
Inquiry information, which is transferred to second day, is replied, and data acquisition module can acquire manual service information and the retrieval of information searching module is remembered
It records and is simultaneously recorded from retrieval, the information specifically acquired includes that the content information of user search, customer payment time, manual service connect
Time for entering, the time that manual service terminates, the content of manual service and every message of manual service turnaround time interval, number
According to consulting case and all kinds of enterprise's related datas is stored in library, data processing module is used to handle therefrom retrieval record
Keyword is extracted, extracting keyword, detailed process is as follows: the retrieval record of user is passed through into TF-IDF algorithm and number
According to the consulting case and all kinds of enterprise's related datas progress keyword extraction in library and keyword is matched, pass will be matched
The consulting case and enterprise's related data of keyword extract, and the consulting case and enterprise's related data for matching keyword are sent
To manual service module, artificial module of grading allows user to score service, while can also system be allowed to score service, protects
Card system to the initiative of scoring, data analysis module can it is poor to T1 simultaneously, T2 is poor, T and, information feedback module energy equal with Tt
Enough with passing through formula Qz*c1+Cz*c2+Pz*c3+Kz*c4=according to informationP is total, calculate the sum of all scoringsP is total, and it is total according to P
Size analyze different reimbursement modes, it is by this series of while the interests of counseling services supplier, also tie up
The interests for having protected user ensure that the high quality of user's reference content, information feedback module send corresponding reimbursement information to and move back
Reimbursement module is that the expense for paying user is retracted after in money module.
Data analysis module and artificial grading module of the present invention by setting, artificial module of grading allow user to clothes first
Business is scored, while can also system be allowed to score service, guarantees system to the initiative of scoring, data analysis module can
It is poor to T1 simultaneously, T2 is poor, T and equal with Tt, information feedback module can be with passing through formula Qz*c1+Cz*c2+Pz*c3 according to information
+ Kz*c4=P is total, calculate the sum of all scoringsP is total, and different reimbursement modes is analyzed according to P total size, pass through this
Series while the interests of counseling services supplier, also maintain the interests of user, ensure that the height of user's reference content
Quality allows user that can preferably carry out business data consulting, while matched corresponding data information in database in cooperating, and allows
User can preferably seek advice from content relevant to oneself type of business, improve the service quality of system, so that the system
It is capable of providing better service, allows the system with being worth of widely use；
Analysis is carried out secondly by the content to manual service to like analyzing, and can be masked by the default wording of setting
What the advertising information and bad user that bad user sends were sent abuses text etc., ensure that the equity of manual service personnel, also
Manual service personnel can be replaced when manual service frequently occurs wrongly written character, while ensure that the equity of manual service personnel,
Also the consumption equity of user is protected, so that the available better consulting of user be allowed to experience, which is more worthy to be popularized and makes
With.
Above content is only to structure of the invention example and explanation, affiliated those skilled in the art couple
Described specific embodiment does various modifications or additions or is substituted in a similar manner, without departing from invention
Structure or beyond the scope defined by this claim, is within the scope of protection of the invention.
Claims (5)
1. a kind of business data consultative service system based on big data, which is characterized in that including user's registration login module, letter
It ceases retrieval module, payment module, manual service module, data acquisition module, data processing module, database, data and analyzes mould
Block, manual service grading module, information feedback module and reimbursement module；
The user's registration login module is for user's registration account information and logs in the system, when the user's registration system
It needs to fill in personal contact method, corporate scope, for bank's card number of payment, personal contact method packet in register interface
Include mailbox and cell-phone number etc.；
The information searching module retrieves the content for needing to seek advice from for user within the system, and the payment module is used for user
Operation for paying the fee is carried out, is withholdd in the bank card filled in when the payment module being deducted fees from user's registration；
The manual service module is used to after user-pay provide manual service, the data acquisition module for user for acquiring
The retrieval of manual service information and information searching module is recorded and is recorded from retrieval, and the information specifically acquired includes user search
Content information, the customer payment time, manual service access time, the time that manual service terminates, manual service content
With the turnaround time interval of every message of manual service；
Consulting case and all kinds of enterprise's related datas are stored in the database, the data processing module is used to remember retrieval
Record, which is handled, therefrom extracts keyword, and extracting keyword, detailed process is as follows: the retrieval record of user is passed through
Consulting case and all kinds of enterprise's related datas in TF-IDF algorithm and database carry out keyword extraction and carry out to keyword
Matching, the consulting case for matching keyword and enterprise's related data are extracted, consulting case and the enterprise of keyword are matched
Industry related data is sent to manual service module；
The service time of the manual service module is 8 points to 8 points at night of morning, and the consultation information beyond the period is transferred to second
It is replied, and the data processing module processing customer payment time, the time of manual service access, manual service terminate
T1 is handled out when the turnaround time interval of time and every message of manual serviceDifference、T2Difference、TWithWith Tt?, detailed process is as follows:
Step 1: being labeled as Ct for the collected customer payment time, and the time of manual service access is labeled as Kt, will be artificial
The time that service terminates is labeled as Dt, and the turnaround time interval duration of every message of manual service is labeled as Tti, i=1 ...
n；
Step 2: pass through formula Kt-Ct=T1Difference, calculate the difference of the time and customer payment time out of manual service access
T1Difference；
Step 3: pass through formula Dt-Kt=T2Difference, the difference for the time that the time and manual service for calculating manual service access terminate
Value T2Difference, i.e. service duration T2Difference；
Step 4: pass through formula T1Difference+T2Difference=TWith, calculate difference T1DifferenceWith service duration T2DifferenceThe sum of TWith；
Step 5: pass through formula (Tt1+Tt2+Tt3 ...+Ttn)/n=Tt?, calculate the reply of every message of manual service
Time interval duration mean value Tt?；
The data analysis module is for analyzing T1Difference、T2DifferenceWith TWith, and primary score information is analyzed, primary score information includes
First scoring, second score to score with third, and the < third that the first small < second of scoring scores scores, and concrete analysis process is such as
Under:
S1: work as T1DifferenceGreater than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the first scoring；
S2: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen greater than preset value, that is, analyze the second scoring；
S3: work as T1DifferenceLess than preset value, T2DifferenceGreater than preset value, TWithWhen less than preset value, that is, analyze the second scoring；
S4: work as T1DifferenceLess than preset value, T2DifferenceLess than preset value, TWithWhen less than preset value, that is, analyze third scoring；
The data analysis module is to Tt?It is analyzed, handles out secondary score information, secondary scoring includes A score information, B
Score information and C score information, C score information > B score information > A score information
The manual service grading module carries out time advanced score information, secondary advanced score information packet to manual service for user
I grade of scoring, II grade of scoring and III grade of scoring are included, while manual service grading module also carries out advanced comment to service content
Point, advanced scoring includes a grade scorings and b grade scorings, and a grades b grades of > of scoring are scored, and the information feedback module is for receiving
Primary score information, secondary score information, secondary advanced score information and advanced score information be processed into reimbursement information, it is described to move back
Money module carries out reimbursement after receiving reimbursement information；
The consulting case and enterprise's related data that keyword is matched after the artificial success of manual service module switching also can be
It is shown in manual service module, the manual service module can shield default wording in service process.
2. a kind of business data consultative service system based on big data according to claim 1, which is characterized in that described
Data analysis module analyzes Tt?Detailed process under:
SS1: work as Tt?When greater than preset value, A score information is analyzed；
SS2: work as Tt?When within a preset range, B grades of score informations are analyzed；
SS3: work as Tt?When less than preset value, C grades of score informations are analyzed.
3. a kind of business data consultative service system based on big data according to claim 1, which is characterized in that described
Specific place of the information feedback module to primary score information, secondary score information, secondary advanced score information and advanced score information
Reason process is as follows:
SSS1: being labeled as Qz for primary score information, and secondary score information is labeled as labeled as Cz, by secondary advanced score information
Advanced score information is labeled as Kz by Pz；
SSS2: assigning mono- correction value c1 of Qz, assigns mono- correction value c2 of Cz, assigns mono- correction value c3 of Pz, assigns Kz mono-
Correction value c4, c1+c2+c3+c4=1, c4 > c3 > c2 > c1；
SSS3: pass through formula Qz*c1+Cz*c2+Pz*c3+Kz*c4=PAlways, calculate the sum of all scorings PAlways；
SSS4: work as PAlwaysWhen greater than preset value, i.e., reimbursement information is not handled out；
SSS5: work as PAlwaysWhen in values, that is, handle out partial refund information；
SSS6: work as PAlwaysWhen less than preset value, that is, handle out reimbursement information in full.
4. a kind of business data consultative service system based on big data according to claim 1, which is characterized in that user
When being replied using more than two hour prosthetics after payment module payment, the reimbursement module directly moves back user-pay
Return to the account of deducting fees of user, user using the payment module payment time on one's own time when, user can exist at any time
Non-working time carries out reimbursement operation.
5. a kind of business data consultative service system based on big data according to claim 1, which is characterized in that described
Information feedback module is also used to analyze the content of manual service, when occurring wrongly written character in the content of manual service more than preset value,
Switch manual service personnel, when the manual service module receives client's consultation information of the previous day, sends prompt information
The cell-phone number or mailbox filled in when to user's registration, notice logging in system by user are seeked advice from.
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Address after: 310000 1-206, 206M, 5g Innovation Park, 1818-1 Wenyi West Road, Yuhang District, Hangzhou City, Zhejiang Province Applicant after: ZHEJIANG HUAKUN DAOWEI DATA TECHNOLOGY Co.,Ltd. Address before: 310016 Room 2404, Building A, Hualian Times Building, Jianggan District, Hangzhou City, Zhejiang Province Applicant before: ZHEJIANG HUAKUN DAOWEI DATA TECHNOLOGY Co.,Ltd. |
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