CN112289397A - Comprehensive management system for hearing examination and hearing aid fitting effect evaluation - Google Patents
Comprehensive management system for hearing examination and hearing aid fitting effect evaluation Download PDFInfo
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- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
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Abstract
The invention relates to a comprehensive management system for hearing examination and hearing aid fitting effect evaluation, which comprises a server and a fitting unit, wherein the server is connected with a data storage module and a database and is used for acquiring and processing the requirements of a user side and the retrieval and access of resources in the database; the matching unit is used for a matching operator to create a case file and check the hearing loss condition of a patient; the fitting unit is used for a fitting physician to create a case file, check the hearing loss condition of a patient, make a prescription, generate a doctor report, select hearing-aid equipment according to the prescription and perform a fitting test so as to meet the hearing requirement of the patient; the invention adopts the portable checking and matching hearing aid equipment of the checking and matching operator, provides convenient and professional checking and matching service for the patient, forms a professional diagnosis report through three times of quality control of the prescription issued by the checking and matching operator, improves the checking and matching quality, intelligently follows the system to remind the patient to carry out the re-diagnosis and the adjustment, forms a perfect customer management system, better improves the service quality and improves the satisfaction degree.
Description
Technical Field
The invention relates to the technical field of hearing aids, in particular to a comprehensive management system for hearing examination and hearing aid fitting effect evaluation.
Background
With the increasing of the aging of society and the popularization of electronic products, more and more people have the problem of hearing loss, and the number of people with hearing loss is close to 2.4 billion according to statistics, wherein 90% of people can become beneficial people by wearing hearing aids, but the satisfaction degree is less than 30% after wearing the hearing aids.
At present, the matching and debugging of the hearing aid requires a patient to go to a hospital or a hearing checking and matching center, a checking and matching operator performs hearing test, hearing aid programming and debugging, and the whole checking and matching process is that if the old or children still need to accompany with a family person to come and go to a hearing service mechanism for a plurality of times. However, many old people have inconvenient actions, parents need to work, and under the conditions of road congestion, rainy and snowy weather, registration and queuing and the like, the formula checking mode of back and forth movement wastes time and labor, is painful and inconvenient, seriously reduces the matching willingness and satisfaction of patients, and reduces the coverage of hearing aid services.
The satisfaction degree of the wearing effect of the hearing aid and the experience and match staff for debugging the hearing aid are in direct relation, preliminary statistics is carried out, 6 thousands of people need to be experienced by the experience and match staff in China, but the number of the implemented staff is less than 20%, most of the implemented staff are new hands and are not trained by system specialties, and the requirements of the implemented staff cannot be met at all, so the satisfaction degree of the use of the hearing aid is reduced.
Disclosure of Invention
The invention aims to provide a comprehensive management system for hearing examination and hearing aid fitting effect evaluation, which aims to solve the problems of low fitting satisfaction caused by low hearing aid wearing satisfaction, insufficient fitting teachers and specialized personnel, poor speciality and difficult fitting caused by medical and environmental factor influence, and finally low fitting satisfaction caused by limited service in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: a comprehensive management system for hearing examination and hearing aid fitting effect evaluation comprises a server, a user side, an ID identification module, detection equipment, a resource unit, a fitting unit, a medical record unit, an expert inquiry unit, a consulting room unit, a data storage module and a database;
the server is connected with the data storage module and the database and is used for acquiring and processing the requirements of the user side and the retrieval and access of resources in the database;
the user side comprises a checking and matching end device, a patient end device and an expert end device, the user side is a portable mobile device, and the checking and matching end device, the patient end device and the expert end device are respectively used for a checking and matching operator, a patient and an expert to log in the system;
the ID identification module is used for identity verification of user side login and checking login identities of an inspector, a patient and an expert;
the detection equipment is connected with the fitting end equipment and is used for outputting audio signals and inputting video signals processed by the fitting end equipment, and performing hearing examination and in-ear damage condition observation on the ears of the patient;
the resource unit is used for the checking and allocating operators to obtain industry related knowledge;
the fitting unit is used for a fitting physician to create a case file and check the hearing loss condition of a patient, establish a case file of a first-visit patient and update a case history of a second-visit patient, make a prescription and generate a visit report, and meanwhile, the patient selects and fits hearing-aid equipment according to the prescription and carries out a fitting test so as to meet the hearing requirement of the patient;
the medical record unit is used for managing the prescribed treatment report and the patient case file by the checking and matching engineer, the medical record unit comprises a case module and a quality control module, the case module is used for managing the case file by the checking and matching engineer and the expert, and the quality control module is used for performing three-time quality control on the prescription prescribed by the checking and matching engineer by the expert;
the expert inquiry unit is used for on-line remote consultation of a testing and matching teacher and an expert, the expert inquiry unit comprises a consultation management module, the consultation management module is used for on-line remote consultation of the testing and matching teacher and the expert, the testing and matching teacher makes an on-line appointment for the expert to perform inquiry, and the expert provides medical rehabilitation guidance for a patient on line and provides service support for the testing and matching teacher;
the consulting room unit is used for the checking and matching teacher to acquire the reservation of the patient and the expert to acquire the reservation of the checking and matching teacher, supports the online chatting of the patient, the checking and matching teacher and the expert, provides technical guidance for the checking and matching teacher and the checking and matching teacher to the patient, and sets intelligent reminding and common question answering.
Preferably, the detection device comprises an otoscope, a test earphone and a sound device, the otoscope is in wired connection with the fitting end device and is used for video acquisition and transmission of auditory canal image detection, the test earphone is in wired connection with the fitting end device and is used for inputting audio signals processed by the fitting end device into ears of a patient, and the sound device is in Bluetooth connection with the fitting end device and is used for playing around a sound field and providing support for sound field test in hearing examination.
Preferably, the resource unit includes an industry dynamic module, a media link module, a related knowledge module and a personal resource module, the industry dynamic module is used for the user side to acquire the latest technology information, related technology information and related enterprise dynamic information of the industry in the database, the media link module is used for the user side to acquire the real-time dynamically updated text, audio and video resources in the database, the related knowledge module is used for the user side to acquire the use description, professional medical knowledge and health care knowledge of each type of hearing aid, and the personal resource module is used for the user side to manage, read, cache resources and inquiry information.
Preferably, the fitting unit comprises a profiling module and an inquiry module, the profiling module is used for recording information input by a user, including personal information and accompanying person information of a patient, performing health questionnaire on the patient, preliminarily judging the hearing status of the patient, and the inquiry module is used for recording inquiry records of experts and the patient and forming a case report of the patient.
Preferably, the fitting unit further comprises a test module and a prescription module, wherein the test module is used for hearing test of patients, testing the hearing conditions of the patients in detail and professionally, including in-ear endoscopy, pure tone audiometry, speech audiometry and questionnaire consultation, the prescription module is used for making prescriptions of the patients, and the prescriptions include diagnosis reports, requirement assessment and rehabilitation schemes.
Preferably, the fitting unit further comprises a fitting module and an assistant module, the fitting module is used for acquiring the hearing condition of the patient prescribed by the prescription module, supporting the patient to select the hearing aid device on line and correct the parameters of the hearing aid device so as to meet the hearing condition of the patient, and the assistant module is used for providing the optimal scheme in the fitting module and providing a one-stop solution and a private customization scheme.
Preferably, the fitting unit further comprises a review module, and the review module is used for determining the review and adjustment period of the patient, uploading the review and adjustment period to the database, and feeding back the patient and the fitting engineer.
Preferably, the case history unit still includes file management module, statistical analysis module and reminds the module, file management module is arranged in patient, examination and preparation person, the expert and calls the case archives in the database, statistical analysis module is used for patient's statistics and examination and preparation person's operation condition to analyze, it is used for all kinds of information and the message that wait to do to remind the module to remind.
Preferably, the expert consulting unit further comprises a file retrieving module and a case diagnosis module, the file retrieving module is used for enabling experts to download patient cases and prescriptions made by the examination and matching operators from the database, and the case diagnosis module is used for enabling the experts to judge and control the prescriptions made by the examination and matching operators and providing professional medical diagnosis for the patients.
Preferably, the consulting room unit comprises a customer service module, an ask-answer module and a chat module, wherein the customer service module is used for intelligent reminding of appointment information, review notice and service information, the ask-answer module is used for solving common questions progressive at the level of patients, testing and matching operators and experts, and the chat module is used for online chatting among the patients, the testing and matching operators and the experts.
The invention has at least the following beneficial effects:
1. according to the invention, through on-line reservation of patients, off-line fitting of the fitting operators and carrying of portable mobile equipment, the fitting operators can serve on the home, so that the problem of difficulty in fitting of elderly people and young patients is solved, the problem that the medical service coverage range of the hearing aid is small, the diagnosis of most patients is difficult to cover is solved, and the fitting efficiency and the customer satisfaction are improved;
2. the on-line appointment checking and matching teacher of the patient is adopted, the on-line appointment expert of the checking and matching teacher carries out remote consultation, professional technical support is provided for the checking and matching teacher, more professional medical service is provided for the patient, more convenient real-time communication is realized, the problem processing efficiency is improved, the problems of low hearing aid use satisfaction caused by the checking and matching teacher with insufficient experience and poor specialty are solved, and the patient can obtain more professional medical service;
3. the invention adopts the portable checking and matching hearing aid equipment of the checking and matching operator, provides convenient and professional checking and matching service for the patient, forms a professional diagnosis report through three times of quality control of the prescription issued by the checking and matching operator, improves the checking and matching quality, intelligently follows the system to remind the patient to carry out the re-diagnosis and the adjustment, forms a perfect customer management system, better improves the service quality and improves the satisfaction degree.
Drawings
FIG. 1 is a schematic diagram of the system of the present invention;
FIG. 2 is a schematic diagram of a response system of the patient-side device of the present invention;
fig. 3 is a schematic structural diagram of a response system of the expert device in the present invention.
In the reference symbols: 1. a server; 2. a user side; 21. testing and matching end equipment; 22. a patient-side device; 23. expert-side equipment; 3. an ID identification module; 4. a detection device; 41. an otoscope; 42. testing the earphone; 43. an acoustic device; 5. a resource unit; 51. an industry dynamic module; 52. a media linking module; 53. a relevant knowledge module; 54. a personal resource module; 6. a fitting unit; 61. a filing module; 62. an interrogation module; 63. a checking module; 64. a prescription module; 65. a matching module; 66. an accessory module; 67. a re-diagnosis module; 7. a medical record unit; 71. a case module; 72. a file management module; 73. a statistical analysis module; 74. a quality control module; 75. a reminding module; 8. an expert inquiry unit; 81. a consultation management module; 82. a file retrieval module; 83. a case diagnosis module; 9. a consulting room unit; 91. a customer service module; 92. a question-answering module; 93. a chat module; 10. a data storage module; 11. a database.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Examples
Referring to fig. 1 to 3, the present invention provides a technical solution: a comprehensive management system for hearing examination and hearing aid fitting effect evaluation comprises a server 1; 2. a user side; 3. an ID identification module; 4. a detection device; 5. a resource unit; 6. a fitting unit; 7. a medical record unit; 8. an expert inquiry unit; 9. a consulting room unit; 10. a data storage module; 11. a database;
the server 1 is connected with the data storage module 10 and the database 11 and is used for acquiring and processing the requirements of the user terminal 2 and the retrieval and access of resources in the database;
the user end 2 comprises a checking and matching end device 21, a patient end device 22 and an expert end device 23, the user end 21 is a portable mobile device, and the checking and matching end device 21, the patient end device 22 and the expert end device 23 are respectively used for a checking and matching engineer, a patient and an expert to log in a system;
the ID recognition module 3 is used for identity verification of login of the user side 2 and checking login identities of an authentication officer, a patient and an expert, specifically, the authentication officer, the patient and the expert input personal login IDs through the authentication end equipment 21, the patient end equipment 22 and the expert end equipment 33 respectively, the ID recognition module 3 carries out identity recognition verification, and the ID recognition module enters a system after the identity verification is successful, so that the risk of information leakage is reduced;
the detection device 4 is connected with the fitting end device 21 and is used for outputting audio signals and inputting video signals processed by the fitting end device 21, and performing hearing examination and in-ear damage condition observation on the ears of a patient;
the resource unit 5 is used for the checking and allocating staff to obtain the relevant industry knowledge;
the fitting unit 6 is used for a fitting physician to create a case file and check the hearing loss condition of a patient, establishing the case file for a first-visit patient and updating a case history for a second-visit patient, making a prescription and generating a visit report, and meanwhile, the patient selects and fits hearing-aid equipment according to the prescription and performs a fitting test to meet the hearing requirement of the patient;
the medical record unit 7 is used for managing the prescription report and the patient case file which are provided by the dispenser, the medical record unit 7 comprises a case module 71 and a quality control module 74, the case module 71 is used for managing the case file by the dispenser and the expert, the quality control module 74 is used for uploading the prescription which is provided by the dispenser and feeding back the prescription to the expert through the server 1, the expert performs three times of quality control judgment on the prescription which is provided by the dispenser and generates a qualified prescription after the prescription is approved, and particularly, after the dispenser provides the prescription, the three experts perform quality control, and the expert performs judgment and quality control on the prescription which is provided by the dispenser and provides professional medical diagnosis for the patient;
the expert inquiry unit 8 is used for on-line remote consultation of the testing and matching teacher and the expert, the expert inquiry unit 8 comprises a consultation management module 81, the consultation management module 81 is used for on-line remote consultation of the testing and matching teacher and the expert management, the testing and matching teacher makes an on-line appointment for inquiry, and the expert provides medical rehabilitation guidance for the patient on line and provides service support for the testing and matching teacher;
the consulting room unit 9 is used for the checking and matching teacher to acquire the reservation of the patient and the expert to acquire the reservation of the checking and matching teacher, supports the online chatting of the patient and the checking and matching teacher as well as the checking and matching teacher and the expert, provides technical guidance for the checking and matching teacher and the checking and matching teacher to the patient, and sets intelligent reminding and common question answering.
Further, the detecting device 4 comprises an otoscope 41, a testing earphone 42 and an audio device 43, the otoscope 41 is connected with the testing end device 21 by wire for video acquisition and transmission of ear canal image detection, the testing earphone 42 is connected with the testing end device 21 by wire for inputting audio signals processed by the testing end device 21 to the ears of the patient, specifically, the testing earphone 42 adopts a high-frequency multi-unit in-ear professional detecting earphone for supporting 250Hz-8KHz frequency response to test the hearing damage condition of the patient, the audio device 43 is connected with the testing end device 21 by Bluetooth for playing around the sound field, and provides support for the sound field test in the hearing examination, specifically, the audio device 43 adopts a multi-channel Bluetooth sound field sound box and supports double-channel Bluetooth communication and 5.1 wired sound field connection, the testing engineer is wirelessly connected with the otoscope 41 through the testing end device 21, the testing earphone 42 is connected with a wire, the sound box device 43 is connected with the Bluetooth, namely, the damage conditions of the ears of the patient can be detected through the real-time image of the otoscope 41, the hearing damage information of the ears and the corresponding image screenshots are recorded, the output signal frequency is set through the testing earphone 42 and the sound box device 43, the hearing damage test is carried out, and the audiogram of the hearing loss of the patient is formed.
Further, the resource unit 5 includes an industry dynamic module 51, a media link module 52, a related knowledge module 53 and a personal resource module 54, where the industry dynamic module 51 is used by the user terminal 2 to obtain the latest technology information, related technology information and related enterprise dynamic information of the industry in the database 11, the media link module 52 is used by the user terminal 2 to obtain the real-time dynamically updated text, audio and video resources in the database 11, the related knowledge module 53 is used by the user terminal 2 to obtain the usage description, professional medical knowledge and health care knowledge of each type of hearing aid, and the personal resource module 54 is used by the user terminal 2 to manage, read, cache resources and inquiry information.
Further, the fitting unit 6 includes a filing module 61 and an inquiry module 62, the filing module 61 is used for recording information input by a user, including personal information and accompanying person information of a patient, performing a health questionnaire on the patient, preliminarily judging the hearing status of the patient, and the inquiry module 62 is used for recording inquiry records of an expert and the patient, and forming a case report of the patient.
Further, the fitting unit 6 further comprises a checking module 63 and a prescription module 64, the checking module 63 is used for hearing detection of a patient, and specifically and professionally detecting the hearing status of the patient, including ear endoscopy, pure tone audiometry, speech audiometry and questionnaire consultation, specifically, the checking module 63 is connected to an image signal fed back by the ear speculum 41, and the ear speculum 41 is used for image detection of the damage status of the ears of the patient, including the eardrum of the ears, the second bend and the external auditory canal, and timely inputting the observed and diagnostic information; the inspection module 63 may further set audio signals output by the test earphone 42 and the sound equipment 43, perform pure-tone audiometry and speech audiometry through the test earphone 42, integrate audiograms of various common hearing losses, and rapidly determine the hearing loss type of the patient, wherein the pure-tone audiometry performs pure-tone testing on the ears of the patient by a method of subtracting ten and adding five, and generates an audiogram; the speech audiometry is internally provided with a plurality of speech signals, such as various music, initials, finals, tones and sentences, and comprises a plurality of test environments, such as a traffic environment, a meeting place environment, a theater environment, an outdoor environment and the like, after hearing the speech signals, a patient reacts, then the reaction of the patient under various speech signals is tested according to the reaction condition represented by speech level, hearing level or sound pressure level, and the hearing and language conditions of the patient are evaluated and judged; the prescription module 64 is used for making a prescription of a patient, wherein the prescription comprises a diagnosis report, a demand evaluation and a rehabilitation scheme, wherein the diagnosis report information comprises the hearing damage degree, the reason, the property, the disease and the speech recognition condition of the ears; the requirement evaluation information comprises a soundscape selection, a noise level, a listening distance, a challenge and a target, and summarizes confirmation, and the rehabilitation report information comprises the type, performance, power, appearance and eardrum condition of the binaural hearing aid; selecting accessories of hearing aid, planning hearing reconstruction modes, such as performing three surveys twice for 100 days (three-tone two-evaluation), hearing training, speech correction, outpatient guidance, rehabilitation education and making a clinical treatment scheme on the patient.
Further, the fitting unit 6 further includes an optional module 65 and an auxiliary module 66, the optional module 65 is configured to obtain the hearing status of the patient prescribed by the prescription module 64, and support the patient to select the hearing aid device online and correct the parameters of the hearing aid device to meet the hearing status of the patient, specifically, match the parameters of the hearing aid device selected by the patient to meet the tested hearing status of the patient, and set the audiometric parameter, correct the binaural balance, compare the history records, and form a hearing aid scheme, and further perform verification and evaluation on the hearing aid scheme to determine whether the hearing aid scheme is the optimized hearing aid scheme to meet the wearing requirements of the patient, the auxiliary module 66 is configured to provide the optimal scheme in the optional module 65, and provide a one-stop solution and a private customization scheme, specifically, the auxiliary module 66 supports detailed preview and customization options of the hearing aid scheme.
Further, the fitting unit 6 further includes a review module 67, the review module 67 is used for determining a review and adjustment cycle of the patient, uploading the review and adjustment cycle to the database 11, feeding back the patient and the fitting engineer, and regularly reminding the patient and the fitting engineer by the reminding module 75, specifically, the reminding information includes debugging, calibration, improvement, related use and rehabilitation guidance of the hearing aid, and finally forms a detailed diagnosis report and a medical order.
Further, the medical record unit 7 further includes a file management module 72, a statistical analysis module 73 and a reminding module 75, the file management module 72 is used for the patient, the testing and matching engineer, and the expert to review the case files in the database 11, wherein the patient can only look up his/her case, the testing and matching engineer and the expert can look up all the case files in the database 11, the statistical analysis module 73 is used for counting the number of the patients, the testing and matching situation, and the operation status analysis of the testing and matching engineer, specifically, the operation status analysis includes the number of the served patients, the backlog of the after-sale service of the patients, and the satisfaction evaluation, the reminding module 75 is used for reserving, returning, prescription quality control, birthday, warranty, consultation, and review, and the reminding of various backlog information and messages, specifically, the testing and matching engineer is reminded to reserve, return visit, prescription quality control, birthday, warranty, consultation, review and chat messages, and remind the patient to reserve, feed back, make a reservation, and review, The double-consultation information and the chat information remind the experts of appointment making, prescription quality control, consultation and chat information.
Further, the expert consulting unit 8 further includes a file retrieving module 82 and a case diagnosis module 83, the file retrieving module 82 is used for the expert to download the patient cases and the prescriptions prescribed by the testing and matching engineer from the database 11, the case diagnosis module 83 is used for the expert to judge and control the prescriptions prescribed by the testing and matching engineer to provide professional medical diagnosis for the patient, the expert obtains the patient cases and the prescriptions prescribed by the testing and matching engineer through the expert-side device 23, judges and controls the quality, and makes a remote consultation with the testing and matching engineer through the consultation management module 81, and makes a consultation with the patient himself, so that the testing and matching quality is improved.
Further, the consulting room unit 9 includes a customer service module 91, an ask-answer module 92 and a chat module 93, the customer service module 91 is used for booking information, a review notice, and intelligent reminding of service information, and is specific, a patient books a number through the customer service module 91, an inspector books an expert number through the customer service module 91, the customer service module 91 sends related system reminding to the inspection and matching terminal device 21, the patient terminal device 22 and the expert terminal device 23, the ask-answer module 92 is used for the patient, the common problem solution of the inspection and matching technician and the expert, and is specific, the patient refers to the common problem provided by the inspection and matching technician, the inspection and matching technician refers to the technical problem provided by the expert, and the chat module 93 is used for online chatting between the patient and the inspection and matching technician and the expert, so that real-time communication is more convenient, and the problem processing efficiency is improved.
The working principle is as follows:
when the system is used, a patient, an inspection and matching technician and an expert use a portable mobile equipment login system, referring to fig. 2-3, the patient end equipment 21 enters the server 1 after identification, registers through the chat module 93, and reserves the inspection and matching technician, and simultaneously, related knowledge and personal cases can be known for the resource unit 5 in the browsing database 11, the inspection and matching technician 21 enters the server 1 after identification to reserve the patient and the expert, and the inspection and matching technician performs offline inspection and matching service on the patient through the inspection and matching unit 6, referring to fig. 1, and the flow is as follows:
step one, filing, wherein a patient submits personal information through a filing module 61, preliminarily screens the hearing impairment type of the patient according to a system standardized health questionnaire, and completes filing work;
and step two, inquiry, namely generating a first diagnosis report of the patient through the professional inquiry prompt of the inquiry module 62, inputting and uploading a report of related examination before the patient, taking the report as a basis for later diagnosis, starting to determine the items to be examined according to the needs of the patient, and finishing the inquiry work.
Step three, inspection, the part is composed of three audiological detections and a professional questionnaire survey, and is a data source basis for the whole hearing aid debugging, wherein:
ear endoscopy: after the system enters the function check, the system automatically activates a connection signal, an inspector opens the wireless connection type otoscope 41 to automatically connect and send back a video picture in real time, and the inspector can take pictures at will according to needs and input observation and diagnosis prompts to obtain a conclusion report;
pure tone audiometry: the system prompts an inspector to configure setting options to be detected firstly, the system prompts to connect a corresponding testing earphone 42 according to the setting requirements after the setting is finished, such as a high-frequency multi-unit in-ear professional detection earphone, the system formally enters an audiometry process after the connection, a patient can click a reaction button according to heard signal information (signals of pure tones with different frequencies sent by equipment, the patient can finally obtain accurate data by using a 'minus ten plus five' method according to standard pure tone audiometry, specifically, after the patient reacts, the sound intensity is reduced by taking 10dB as a level until the patient does not react any more, then the testing sound is gradually increased by taking 5dB as a level until the patient just tries to hear, the operation is repeated until three reactions are obtained on the same intensity (minimum intensity), relevant thresholds are obtained, audiometry is generated, and the left ear and the right ear are separated and the ears are displayed together, and respectively calculating the PTA (average hearing aid threshold) of the left ear and the right ear, supporting the visualization of natural sound, conversation spectrum and language spectrum in the audiogram and the playing of reference sound, comparing the audiogram with common loss, quickly judging the type of the hearing loss of the patient, supporting the comparison of a plurality of audiometric results, and more intuitively knowing the symptom condition of the hearing loss of the patient.
Speech audiometry: the speech audiometry supports the detection functions of different requirements of speech recognition threshold, speech recognition rate and PI curve, can perform single-ear and double-ear tests, supports the tests of different types of masking sound environments, integrates special test word lists in the database 11, calibrates the audio frequency in each word list, further enhances the accuracy of the result and the detection specialty, finally can generate a detection report according to the detection result, supports historical result comparison, and improves quantitative observation of the hearing loss of a patient.
Consulting with questionnaires: the database 11 integrates some questionnaires which are mainly at home and abroad, and surveys and calculates in the questionnaire report, so that the hearing loss condition of the patient can be further understood.
And step four, prescription, according to the detection result, the system automatically generates a detection report, the checking and matching technician communicates with the patient again according to the detection report, the use scene and various requirements desired to be realized, the checking and matching technician agrees with the patient, the satisfaction degree of customer requirements is increased, the hearing aid program is edited by combining the inspection data after the requirements are clear, and the preliminary debugging work is completed.
And step five, matching, namely, wearing the debugged hearing aid by the patient to perform program verification, wherein the step is the same as the step three, the obtained result is the worn effect, different application programs are determined according to different use scenes and requirements in the process, and the program is fixed after the tested and matched audiometric result is consistent with the value of a normal person.
And step six, auxiliary tools, namely, automatically matching the hearing aid meeting the requirements of the system according to the function requirements and scene requirements to complete the model selection service.
And seventhly, a re-diagnosis, wherein in order to better improve the satisfaction degree of the client, the system finally requires the examination and allocation technician to give out medical advice, communicates with the client to find out follow-up time of five stages of three-tone two-evaluation, submits the follow-up time to qualified experts for examination, and pushes the examination to the patient after no problem exists, and when the date is reached, the system automatically reminds the patient and the examination and allocation technician to follow up, so that the service is better improved, and the satisfaction degree is improved.
The comprehensive management system for hearing examination and hearing aid fitting effect evaluation provided by the invention realizes a more complete crm client management system and technical services of portability, accuracy, integration and sharing, wherein all electronic medical records detected by the system at different periods are stored through the database 11, the statistical analysis of operational data, quality control of the submitting process during each diagnosis and the like are stored, the satisfaction of clients is improved from three dimensions of profession, service and products, and a reminding module is arranged to remind information of appointment, return visit, prescription audit, birthday, warranty period, consultation and the like in time.
In addition, by the comprehensive management system for hearing examination and hearing aid fitting effect evaluation, provided by the invention, experts can remotely consult, one-to-one and one-to-many online inquiry service can be realized, and patient examination reports and medical record information can be shared online by the chat module 93, so that the trouble that common fitters cannot solve difficult problems is solved.
While there have been shown and described what are at present considered the fundamental principles and essential features of the invention and its advantages, it will be apparent to those skilled in the art that the invention is not limited to the details of the foregoing exemplary embodiments, but is capable of other specific forms without departing from the spirit or essential characteristics thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. A comprehensive management system for hearing examination and hearing aid fitting effect evaluation is characterized by comprising a server (1), a user terminal (2), an ID identification module (3), a detection device (4), a resource unit (5), a fitting unit (6), a medical record unit (7), an expert inquiry unit (8), a consulting room unit (9), a data storage module (10) and a database (11);
the server (1) is connected with the data storage module (10) and the database (11) and is used for acquiring and processing the requirements of the user side (2) and the retrieval and access of resources in the database;
the user side (2) comprises a fitting end device (21), a patient end device (22) and an expert end device (23), the user side (2) is a portable mobile device, and the fitting end device (21), the patient end device (22) and the expert end device (23) are respectively used for a patient, a fitting engineer and an expert login system;
the ID recognition module (3) is used for verifying the login identity of the user side (2) and checking the login identities of a dispenser, a patient and an expert;
the detection equipment (4) is connected with the fitting end equipment (21) and is used for outputting audio signals and inputting video signals processed by the fitting end equipment (21) and carrying out hearing examination and in-ear damage condition observation on the ears of a patient;
the resource unit (5) is used for a checking and allocating engineer to obtain industry related knowledge;
the fitting unit (6) is used for a fitting physician to create a case file and check the hearing loss condition of a patient, establish a first-aid case file of the patient and update a medical record of a patient in a follow-up visit, make a prescription and generate a visit report, and meanwhile, the patient selects and fits hearing-aid equipment according to the prescription and performs a fitting test to meet the hearing requirement of the patient;
the medical record unit (7) is used for a dispenser to manage the prescribed medical report and the case file of the patient, the medical record unit (7) comprises a case module (71) and a quality control module (74), the case module (71) is used for the dispenser and an expert to manage the case file, and the quality control module (74) is used for the expert to perform three-time quality control on the prescription prescribed by the dispenser;
the expert inquiry unit (8) is used for on-line remote consultation of a dispenser and an expert, the expert inquiry unit (8) comprises a consultation management module (81), the consultation management module (81) is used for on-line remote consultation of the dispenser and the expert, the dispenser makes an appointment with the expert on line to perform inquiry, and the expert can provide medical rehabilitation guidance for a patient on line and provide service support for the dispenser;
the consulting room unit (9) is used for the checking and matching teacher to acquire the reservation of the patient and the expert to acquire the reservation of the checking and matching teacher, supports the online chatting of the patient and the checking and matching teacher as well as the checking and matching teacher and the expert, provides technical guidance for the checking and matching teacher and the checking and matching teacher to the patient, and sets intelligent reminding and common question answering.
2. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the detecting device (4) comprises an otoscope (41), a testing earphone (42) and a sound device (43), the otoscope (41) is in wired connection with the matching end device (21) and used for image acquisition and transmission of ear canal image detection, the testing earphone (42) is in wired connection with the matching end device (21) and used for inputting audio signals processed by the matching end device (21) into ears of a patient, the sound device (43) is in Bluetooth connection with the matching end device (21) and used for playing around a sound field and providing support for sound field testing in hearing examination.
3. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the resource unit (5) comprises an industry dynamic module (51), a media link module (52), a related knowledge module (53) and a personal resource module (54), wherein the industry dynamic module (51) is used for the user terminal (2) to acquire the latest industry science and technology information, the related technology information and the related enterprise dynamic information in the database (11), the media link module (52) is used for the user terminal (2) to acquire the text, audio and video resources which are dynamically updated in the database (11) in real time, the related knowledge module (53) is used for the user terminal (2) to acquire the use description, professional medical knowledge and health care knowledge of various types of hearing aids, and the personal resource module (54) is used for the user terminal (2) to manage and read records, cache resources and ask for consultation information.
4. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the fitting unit (6) comprises a filing module (61) and an inquiry module (62), wherein the filing module (61) is used for recording information input by a user, including personal information and accompanying person information of a patient, performing a health questionnaire on the patient and preliminarily judging the hearing condition of the patient, and the inquiry module (62) is used for recording inquiry records of experts and the patient and forming a case report of the patient.
5. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 4, wherein: the fitting unit (6) further comprises a checking module (63) and a prescription module (64), wherein the checking module (63) is used for hearing detection of patients, detecting the hearing conditions of the patients in detail and professionally, including ear endoscopy, pure tone audiometry, speech audiometry and questionnaire consultation, the prescription module (64) is used for making prescriptions of the patients, and the prescriptions comprise diagnosis reports, requirement assessment and rehabilitation schemes.
6. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 5, wherein: the fitting unit (6) further comprises an optional module (65) and an auxiliary module (66), wherein the optional module (65) is used for acquiring the hearing condition of the patient prescribed by the prescription module (64), supporting the patient to select the hearing-aid device on line and checking the parameters of the hearing-aid device so as to meet the hearing condition of the patient, and the auxiliary module (66) is used for providing the optimal scheme in the optional module (65) and providing a one-stop solution and a private customization scheme.
7. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 4, wherein: the fitting unit (6) further comprises a review module (67), wherein the review module (67) is used for determining the review and adjustment period of the patient, uploading the review and adjustment period to the database (11), and feeding back the patient and the fitting operator.
8. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the medical record unit (7) further comprises a file management module (72), a statistical analysis module (73) and a reminding module (75), wherein the file management module (72) is used for patient, checking and matching personnel and experts to call and read the case files in the database (11), the statistical analysis module (73) is used for analyzing the operation condition of the patient, the patient is counted and the checking and matching personnel, and the reminding module (75) is used for reminding various types of information to be handled and messages.
9. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the expert inquiry unit (8) further comprises a file retrieval module (82) and a case diagnosis module (83), wherein the file retrieval module (82) is used for enabling experts to download patient cases and prescriptions made by the examination and preparation staff from the database (11), and the case diagnosis module (83) is used for enabling the experts to judge and control the prescriptions made by the examination and preparation staff and providing professional medical diagnosis for patients.
10. The comprehensive management system for hearing examination and hearing aid fitting effect evaluation according to claim 1, wherein: the consulting room unit (9) comprises a customer service module (91), a question and answer module (92) and a chat module (93), wherein the customer service module (91) is used for intelligent reminding of appointment information, follow-up diagnosis notification and service information, the question and answer module (92) is used for solving common questions progressive at the levels of patients, testing and matching operators and experts, and the chat module (93) is used for online chatting among the patients, the testing and matching operators and the experts.
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