CN112288226A - Service processing method, device and system - Google Patents
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Abstract
The invention provides a service processing method, a service processing device and a service processing system, which are applied to the technical field of computer application. The method comprises the steps of receiving a service request sent by a user; determining a target manager matched with the service request from a plurality of managers; acquiring a first service personnel set managed by the target management personnel; determining a target service person from the first set of service persons that matches the service request. The technical scheme of the invention realizes the management of service personnel.
Description
Technical Field
The embodiment of the invention relates to the technical field of computer application, in particular to a service processing method, device and system.
Background
With the development of internet technology, many businesses have developed online modes, such as online services. In general, in order to meet the service requirement of a user, a manager selects a proper service person from service persons managed by the manager to provide service for the user.
In the traditional scheme, a manager usually manages service personnel through an offline mode, the efficiency is low, and the manager is influenced to select proper service personnel to match with a user.
Disclosure of Invention
The embodiment of the invention provides a service processing method, a service processing device and a service processing system, which are used for realizing management of service personnel.
A first aspect of the present invention provides a service processing method, including:
receiving a service request sent by a user;
determining a target manager matched with the service request from a plurality of managers;
acquiring a first service personnel set managed by the target management personnel;
determining a target service person from the first set of service persons that matches the service request.
A second aspect of the present invention provides a service processing apparatus including:
the receiving module is used for receiving a service request sent by a user;
the first determination module is used for determining a target manager matched with the service request from a plurality of managers;
a first obtaining module, configured to obtain a first service staff set managed by the target manager;
and the second determination module is used for determining a target service person matched with the service request from the first service person set.
A third aspect of the present invention provides a service processing system, comprising a storage component and a processing component;
the storage component is used for storing one or more computer instructions, wherein the one or more computer instructions are used for the processing component to call and execute;
the processing component is to:
receiving a service request sent by a user;
determining a target manager matched with the service request from a plurality of managers;
acquiring a first service personnel set managed by the target management personnel;
determining a target service person from the first set of service persons that matches the service request.
In the invention, after receiving a service request sent by a user, a target manager matched with the service request is determined from a plurality of managers, a first service personnel set managed by the target manager is obtained, and then the target manager matched with the service request is determined from the first service personnel set to provide service for the user, so that the management of the service personnel is realized, the service personnel does not need to be managed in an offline mode, and the management efficiency is improved.
These and other aspects of the invention are apparent from and will be elucidated with reference to the embodiments described hereinafter.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments or the conventional solutions of the present invention, the drawings used in the description of the embodiments or the conventional solutions will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow diagram illustrating one embodiment of a method for service processing provided by the present invention;
FIG. 2 is a schematic structural diagram of an embodiment of a service processing apparatus provided in the present invention;
fig. 3 is a schematic structural diagram of an embodiment of a service processing system provided in the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention.
In some of the flows described in the present specification and claims and in the above figures, a number of operations are included that occur in a particular order, but it should be clearly understood that these operations may be performed out of order or in parallel as they occur herein, with the order of the operations being indicated as 101, 102, etc. merely to distinguish between the various operations, and the order of the operations by themselves does not represent any order of performance. Additionally, the flows may include more or fewer operations, and the operations may be performed sequentially or in parallel. It should be noted that, the descriptions of "first", "second", etc. in this document are used for distinguishing different messages, devices, modules, etc., and do not represent a sequential order, nor limit the types of "first" and "second" to be different.
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As shown in fig. 1, which is a flowchart of an embodiment of a service processing method provided in the present invention, the method may include the following steps:
101: and receiving a service request sent by a user.
The technical scheme of the embodiment can be applied to the server. The user may refer to a demander having a service acquisition requirement, and the service request refers to a service acquisition request. Taking the home service as an example, the service request may refer to a request for obtaining service personnel, such as requesting the home service platform to provide service personnel such as nurse or month-old to complete corresponding services. Specifically, the service request sent by the receiving user may be a service request sent by a terminal device where the receiving user is located, such as a demand client.
102: a target manager matching the service request is determined from the plurality of managers.
After receiving the service request sent by the user, the service request can be distributed to a manager for processing. The manager can manage the service personnel, such as distributing service tasks of the service personnel, communicating with the service personnel and demand personnel, and the like. In practical applications, for example, the service platform includes a plurality of managers, and for a service request, a target manager matching the service request may be determined from the plurality of managers.
Alternatively, determining a target manager matching the service request from the plurality of managers may include:
determining a target manager matching the service request from the plurality of managers based on at least one of:
the region managed by the manager, the service type managed by the manager, the idle ratio of the service personnel managed by the manager, and the service evaluation information corresponding to the manager.
The region managed by the manager may refer to a region where the service person managed by the manager provides a service, and the region may be divided into provinces, cities, or regions. For example, the area managed by the manager a may be a province, a1 city of a province, or a2 region of a1 city of a province, and the area range may be set according to actual conditions, but is not particularly limited. In practical applications, a target manager matching the service request may be determined from a plurality of managers according to a region managed by the manager. The service request may include a service area. For example, if the region managed by manager a is a-province a1 city, the region managed by manager B is B1 city, and the service region corresponding to the service request is a-province a1 city, manager a may be selected as the target manager matching the service request.
The service type managed by the manager may refer to a service type provided by the service person managed by the manager, and the service type may include nurse, clean, month-to-month-stop, and the like. In order to facilitate efficient management of service personnel, in practical applications, service types managed by a certain manager may be the same service type, and a target manager matched with a service request may be determined from a plurality of managers according to the service types managed by the manager. The service request may include a service type. For example, if the service type managed by the manager C is nurse, the service type managed by the manager D is month-to-month, and the service type corresponding to the service request is nurse, the manager C may be selected as the target manager matching the service request.
The free proportion of the service staff managed by the manager may refer to a proportion between the service staff managed by the manager who has no service task in progress and all the service staff, and for example, if there are 10 service staff managed by a certain manager and 5 service staff having no service task in progress, the free proportion of the service staff managed by the manager may be 50%. In practical application, if the idle ratio is high, it may be indicated that the administrator allocates a new service task to the service administrator more easily, and a target administrator matching the service request may be determined from a plurality of administrators according to the idle ratio of the service administrator managed by the administrator, specifically, the administrator with the highest idle ratio may be selected as the target administrator.
The service evaluation information corresponding to the manager may include service evaluation information corresponding to the manager when the manager allocates the service task, and may further include service evaluation information corresponding to the manager when the manager completes the service task. In practical application, the service evaluation information is higher, which may indicate that the manager handles the service business better, and then a target manager matching the service request may be determined from the plurality of managers according to the service evaluation information corresponding to the manager, specifically, the manager with the highest service evaluation information may be selected as the target manager.
In practical application, the implementation manner of determining the target administrator may be various, and may be set according to actual conditions, which is not specifically limited. When the target manager is determined according to the parameters, the target manager can be determined according to any parameters, such as the region managed by the manager and the service type managed by the manager. This will not be illustrated.
103: a first set of service people managed by a target administrator is obtained.
After the target administrator is determined, a first set of service personnel managed by the target administrator may be determined. The first service person set may include all the service persons managed by the target management person, and the service person managed by the target management person may be referred to as a first service person. Specifically, the first service person having a corresponding relationship with the target management person may be acquired. The corresponding relationship may be generated based on an interaction process between the target administrator and the first service person, and the corresponding relationship between the target administrator and the first service person may be generated, for example, when the target administrator allocates a service task to the first service person, or when the target administrator communicates with the first service person. In practical applications, a manager may have a corresponding relationship with a plurality of service personnel, and a service personnel may have a corresponding relationship with a unique manager.
The corresponding relationship between the target administrator and the first service person may be stored in the server, and the server may obtain the first service person set managed by the target administrator according to the corresponding relationship. Optionally, the corresponding relationship may also be displayed in a management client where the target administrator is located, for example, in a page form, where the page may include information of each service person in the first service person set, and the page may be generated by the service side.
104: a target service person matching the service request is determined from the first set of service persons.
After the first service person set managed by the target management person is obtained, the target service person matched with the service request can be determined from the first service person set. If the service request includes a service requirement, the first service person meeting the service requirement may be selected as a target service person. If the service request includes the service time and the service duration requirement, the first service person meeting the service time and the service duration requirement can be selected as a target service person, and the like. In practical applications, the target service person may be determined in a variety of ways, for example, the first service person in an idle service state may be selected as the target service person, or the first service person with higher evaluation information may be selected as the target service person, and the like, which is not limited in detail.
In this embodiment, after receiving a service request sent by a user, a target administrator matched with the service request is determined from a plurality of administrators, a first service employee set managed by the target administrator is obtained, and then the target administrator matched with the service request is determined from the first service employee set to provide a service for the user, so that management of the service employees is achieved, management of the service employees through an offline mode is not needed, and management efficiency is improved.
In practical applications, there may be a case where a target administrator performs management for the first time, where the target administrator does not manage a service person and cannot acquire a first service person managed by the target administrator, or the target administrator may acquire the first service person managed by the target administrator without performing management for the first time, and there may be a case where there is no target service person matching a service request in the first service person. At this time, in order to ensure that the target service person matching the service request can be determined, thereby realizing that the corresponding service is provided for the user, in some embodiments, the method may further include:
and if the first service personnel set is empty or the target service personnel cannot be determined from the first service personnel set, determining the target service personnel matched with the service request from a second service personnel set in the server.
The second service staff set may refer to all service staff who do not have a corresponding relationship with the administrator, that is, all service staff who are not managed by the administrator, may include newly-working service staff or service staff who do not communicate with the administrator or are not assigned with a service task, and may be referred to as a second service staff.
Since the second service person does not have a manager having a corresponding relationship and is not assigned with a service task, the service task to be assigned corresponding to the service request may be received. When the target service person matching the service request cannot be determined from the first service person set managed by the target management person, the target service person matching the service request may be determined from the second service person set in the server.
Specifically, the target service person may be determined from the second service person set according to a matching degree of each service person in the second service person set with the service request. For example, the second service person with the highest matching degree can be selected as the target service person. The matching degree may be calculated and obtained according to the service condition of each service person in the second service person set and the service requirement included in the service request, and if the service time and the service duration included in the service condition of the second service person M are consistent with the service time and the service duration included in the service request, the matching degree of the second service person M may be 80%, and if the service time included in the service condition of the second service person N is consistent with the service time requirement included in the service request and the service duration is inconsistent with the requirement, the matching degree of the second service person N may be 60%, and the like. The matching degree can be set according to the actual situation, which is not specifically limited.
In this embodiment, by determining the target service person matched with the service request from the second service person set of the server, when the target service person cannot be determined from the first service person set managed by the target management person, the target service person matched with the service request can be ensured to be obtained, so that the corresponding service is provided for the user.
In practical applications, because the number of people in the second service staff set is large, when the target service staff is determined from the second service staff set, there may be a plurality of second service staff determined to have a high matching degree with the service request and a similar matching degree, and therefore, in some embodiments, the method may further include:
determining a plurality of service personnel matched with the service request from the second service personnel set, wherein the target service personnel is contained in the plurality of service personnel;
and pushing the plurality of service personnel to the target management personnel so that the target management personnel selects the service personnel added to the first service personnel set from the plurality of service personnel.
The matching degree between the plurality of second service persons determined from the second service person set and the service request is high and similar, and at this time, it may be determined that the target service person is included in the plurality of second service persons. In order to determine the target service person, the plurality of second service persons may be pushed to the target manager, so that the target manager selects the service person added to the first service person set from the plurality of second service persons, and the service person added to the first service person set is used as the target manager. The implementation manner of the service person selected and added to the first service person set by the target manager may be processed according to an actual situation, which is not specifically limited.
In this embodiment, by pushing the plurality of second service staff in the second service staff set matched with the service request to the target manager, the target manager selects the service staff added to the first service staff set from the second service staff set, so that the management of the selected service staff by the target manager is realized, and the update of the first service staff set is realized, so that when the service request is received, the target service staff can be determined from the updated first service staff set, the matching range is increased, and the matching and management efficiency is improved.
In practical applications, in order to facilitate the target management person to manage the first service person set to determine the target service person therefrom, in some embodiments, determining the target service person matching the service request from the first service person set may include:
responding to the login behavior of the target management personnel, and generating a management interface containing profile information corresponding to the service personnel in the first service personnel set;
and sending the management interface to a target manager so that the target manager selects a target service person through the management interface.
The target manager may manage a first service person of the first set of service persons based on the management client. Specifically, in response to an operation of a target manager logging in a management client, a management interface including profile information corresponding to each service person in a first service person set is generated by a server, and the management interface is sent to the target manager, that is, the management interface is sent to the management client by the server, so that the management client displays the management interface for the target manager, and the target manager views the profile information corresponding to each service person in the first service person set included in the management interface through the management client and selects the target manager from the profile information.
The profile information corresponding to each service person in the first service person set included in the management interface may include basic information such as name and age, service requirement information, service status information, and the like. Taking the example that the service person in the home service is a nurse, the service requirement information may include white class, home or clockwork, etc. The basic information and the service requirement information corresponding to the service personnel can be extracted and obtained from resume data corresponding to the service personnel by the service end. Taking the service personnel in the home services as an example, the service status information may include status information of no service being provided, and the service being provided. The service state information can be set by the server in response to the operation of the service staff, specifically, the client where the service staff is located can generate a state information updating request in response to the operation of the client and the operation of the client, such as the user end and the like, triggered by the service staff, and send the state information updating request to the server, and the server receives the state information updating request sent by the client where the service staff is located, can acquire the operation of the service staff, so that the corresponding service state information is set. The profile information may be presented in a layout within the management interface.
In this embodiment, by generating a management interface including profile information corresponding to service staff in the first service staff set and sending the management interface to the target management staff, the target management staff can manage the first service staff set based on the management client, and the target management staff can check the profile information of the managed first service staff based on the management interface, so that the service requirements, the service states and other information of the first service staff can be conveniently known, offline management is not required, and the management efficiency is improved.
Optionally, the method may further include:
and determining the arrangement sequence of the service personnel in the management interface according to the matching degree of the service personnel in the first service personnel set and the service request.
When the first service staff set contains more first service staff, in order to avoid that the target manager needs to check all the profile information of the first service staff in sequence to determine the target service staff, the arrangement sequence of each service staff in the management interface can be determined according to the matching degree of each service staff in the first service staff set and the service request. Specifically, the profile information corresponding to each service person may be arranged and displayed in the management interface according to the sequence from high matching degree to low matching degree, so that the target management person does not need to check all the profile information of the first service person, and only needs to check the profile information of the first service person with high matching degree.
In this embodiment, the profile information corresponding to each service person in the first service person set is displayed in the management interface in an arrangement manner according to the sequence from high to low matching degree with the service request, so that the process and time for the target management person to determine the target service person can be shortened, the management of the target management person is facilitated, and the management efficiency of the target management person and the matching efficiency of the target service person are improved.
In some embodiments, the method may further comprise:
responding to the checking operation of a target manager on a target service staff, and acquiring resume data of the target service staff;
and sending the resume data to a target manager.
Resume data of the service personnel can be stored at the service end and can be sent to the management personnel for viewing. In practical applications, the stored resume data of the target service person may be obtained in response to a viewing operation of the target service person by the target management person, for example, in response to an operation that the target management person clicks the profile information of the target service person in the management interface of the management client. Specifically, the management client responds to the operation that the target administrator clicks the brief introduction information of the target service administrator in the management interface, a viewing request can be generated and sent to the server, the server receives the viewing request sent by the management client, the viewing operation of the target administrator on the target service administrator can be known, stored resume data of the target service administrator is obtained, and the resume data is sent to the target administrator, so that the target administrator can view complete resume data conveniently.
In this embodiment, by obtaining the resume data of the target service person and sending the resume data to the target manager, the target manager can check the resume data of the target service person, and then the resume data can be sent to the user, so that the target service person provides a service corresponding to the service request sent by the user.
As shown in fig. 2, a schematic structural diagram of an embodiment of a service processing apparatus provided in the present invention may include the following modules:
a receiving module 201, configured to receive a service request sent by a user;
a first determining module 202, configured to determine a target administrator matching the service request from a plurality of administrators;
a first obtaining module 203, configured to obtain a first service staff set managed by a target manager;
a second determining module 204, configured to determine a target service person matching the service request from the first service person set.
In this embodiment, after receiving a service request sent by a user, a target administrator matched with the service request is determined from a plurality of administrators, a first service employee set managed by the target administrator is obtained, and then the target administrator matched with the service request is determined from the first service employee set to provide a service for the user, so that management of the service employees is achieved, management of the service employees through an offline mode is not needed, and management efficiency is improved.
In some embodiments, the apparatus may further comprise:
and if the first service personnel set is empty or the target service personnel cannot be determined from the first service personnel set, determining the target service personnel matched with the service request from a second service personnel set in the server.
In this embodiment, by determining the target service person matched with the service request from the second service person set of the server, when the target service person cannot be determined from the first service person set managed by the target management person, the target service person matched with the service request can be ensured to be obtained, so that the corresponding service is provided for the user.
In some embodiments, the apparatus may further comprise:
determining a plurality of service personnel matched with the service request from the second service personnel set, wherein the target service personnel is contained in the plurality of service personnel;
and pushing the plurality of service personnel to the target management personnel so that the target management personnel selects the service personnel added to the first service personnel set from the plurality of service personnel.
In this embodiment, by pushing the plurality of second service staff in the second service staff set matched with the service request to the target manager, the target manager selects the service staff added to the first service staff set from the second service staff set, so that the management of the selected service staff by the target manager is realized, and the update of the first service staff set is realized, so that when the service request is received, the target service staff can be determined from the updated first service staff set, the matching range is increased, and the matching and management efficiency is improved.
In some embodiments, the second determination module 204 may include:
responding to the login behavior of the target management personnel, and generating a management interface containing profile information corresponding to the service personnel in the first service personnel set;
and sending the management interface to a target manager so that the target manager selects a target service person through the management interface.
In this embodiment, by generating a management interface including profile information corresponding to service staff in the first service staff set and sending the management interface to the target management staff, the target management staff can manage the first service staff set based on the management client, and the target management staff can check the profile information of the managed first service staff based on the management interface, so that the service requirements, the service states and other information of the first service staff can be conveniently known, offline management is not required, and the management efficiency is improved.
In some embodiments, the apparatus may further comprise:
and determining the arrangement sequence of the service personnel in the management interface according to the matching degree of the service personnel in the first service personnel set and the service request.
In some embodiments, the apparatus may further comprise:
responding to the checking operation of a target manager on a target service staff, and acquiring resume data of the target service staff;
and sending the resume data to a target manager.
As shown in fig. 3, a schematic structural diagram of an embodiment of a service processing system provided in the present invention includes a storage component 301 and a processing component 302;
the storage component 301 is configured to store one or more computer instructions, wherein the one or more computer instructions are invoked for execution by the processing component 302;
the processing component 302 is configured to:
receiving a service request sent by a user;
determining a target manager matched with the service request from a plurality of managers;
acquiring a first service personnel set managed by the target management personnel;
determining a target service person from the first set of service persons that matches the service request.
In this embodiment, after receiving a service request sent by a user, a target administrator matched with the service request is determined from a plurality of administrators, a first service employee set managed by the target administrator is obtained, and then the target administrator matched with the service request is determined from the first service employee set to provide a service for the user, so that management of the service employees is achieved, management of the service employees through an offline mode is not needed, and management efficiency is improved.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that the embodiments may be implemented by software plus a necessary general hardware platform, and may also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A service processing method, comprising:
receiving a service request sent by a user;
determining a target manager matched with the service request from a plurality of managers;
acquiring a first service personnel set managed by the target management personnel;
determining a target service person from the first set of service persons that matches the service request.
2. The method of claim 1, wherein determining a target manager from the plurality of managers that matches the service request comprises:
determining a target manager matching the service request from a plurality of managers according to at least one of the following parameters:
the region managed by the manager, the service type managed by the manager, the idle ratio of the service personnel managed by the manager, and the service evaluation information corresponding to the manager.
3. The method of claim 1, further comprising:
and if the first service personnel set is empty or the target service personnel cannot be determined from the first service personnel set, determining the target service personnel matched with the service request from a second service personnel set in the server.
4. The method of claim 3, further comprising:
determining a plurality of service personnel matched with the service request from the second service personnel set, wherein the target service personnel is contained in the plurality of service personnel;
pushing the plurality of service people to the target manager to select a service person from the plurality of service people to add to the first set of service people by the target manager.
5. The method of claim 1, wherein the determining a target service person from the first set of service persons that matches the service request comprises:
responding to the login behavior of the target management personnel, and generating a management interface containing profile information corresponding to the service personnel in the first service personnel set;
and sending the management interface to the target management personnel so that the target management personnel can select the target service personnel through the management interface.
6. The method of claim 5, further comprising:
and determining the arrangement sequence of each service person in the management interface according to the matching degree of each service person in the first service person set and the service request.
7. The method of claim 5, further comprising:
responding to the viewing operation of the target service personnel by the target management personnel, and acquiring resume data of the target service personnel;
and sending the resume data to the target manager.
8. A service processing apparatus, comprising:
the receiving module is used for receiving a service request sent by a user;
the first determination module is used for determining a target manager matched with the service request from a plurality of managers;
a first obtaining module, configured to obtain a first service staff set managed by the target manager;
and the second determination module is used for determining a target service person matched with the service request from the first service person set.
9. The apparatus of claim 8, further comprising:
a third determining module, configured to determine, if the first service staff set is empty or the target service staff cannot be determined from the first service staff set, a target service staff matched with the service request from a second service staff set in the server.
10. A service processing system is characterized by comprising a storage component and a processing component;
the storage component is used for storing one or more computer instructions, wherein the one or more computer instructions are used for the processing component to call and execute;
the processing component is to:
receiving a service request sent by a user;
determining a target manager matched with the service request from a plurality of managers;
acquiring a first service personnel set managed by the target management personnel;
determining a target service person from the first set of service persons that matches the service request.
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