CN112287092A - Intelligent elevator service query method and related products - Google Patents
Intelligent elevator service query method and related products Download PDFInfo
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- CN112287092A CN112287092A CN202011375632.8A CN202011375632A CN112287092A CN 112287092 A CN112287092 A CN 112287092A CN 202011375632 A CN202011375632 A CN 202011375632A CN 112287092 A CN112287092 A CN 112287092A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/205—Parsing
- G06F40/211—Syntactic parsing, e.g. based on context-free grammar [CFG] or unification grammars
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
- G06F40/35—Discourse or dialogue representation
Abstract
The embodiment of the application discloses an elevator service intelligent query method and a related product, which are applied to electronic equipment, wherein the method comprises the following steps: acquiring target query information of a user for elevator service; determining target associated information corresponding to the target query information; and displaying the target associated information. By adopting the method and the device, the corresponding associated information is displayed according to the query requirement for the elevator service, so that the intelligent robot customer service can query the elevator industry, and the intelligence of the intelligent robot customer service is improved.
Description
Technical Field
The application relates to the technical field of artificial intelligence, in particular to an intelligent elevator service query method and a related product.
Background
In the European and American countries with highly developed client service mechanisms, a great number of enterprises implement or are implementing intelligent robot client service systems, and the artificial intelligence technology is adopted to provide convenient, accurate and high-quality services for clients of the enterprises, improve the working efficiency of staff, enhance the efficiency of the enterprises and improve the satisfaction degree of the clients. The intelligent robot customer service is used as a brand-new customer service tool, has good application effect, and replies a user question in real time in 7-24 hours on line. In China, China Mobile, China telecom, transportation Bank, and Inquiry Bank are the first users to adopt the new technology, and the ability of serving the interior and the public is obviously improved.
The intelligent robot customer service can completely transmit text and voice information through a certain carrier, such as WEB, voice interaction and the like, and the most complete reply is given to the user by combining with media such as pictures, texts and even audios and videos, so that the problem of the user is solved in pleasant and easy communication with the customer service robot. However, due to the limitation of application scene setting, the response function of the intelligent robot is single, and more application scenes cannot be covered, and taking the elevator industry as an example, the intelligent robot cannot inquire the industry, so that the problem of how to realize the intelligent robot to inquire the elevator industry by customer service is urgently needed to be solved.
Disclosure of Invention
The embodiment of the application provides an elevator service intelligent query method and a related product, which can realize the query of an intelligent robot customer service to the elevator industry and improve the intelligence of the intelligent robot customer service.
In a first aspect, an embodiment of the present application provides an elevator service intelligent query method, which is applied to an electronic device, and the method includes:
acquiring target query information of a user for elevator service;
determining target associated information corresponding to the target query information;
and displaying the target associated information.
In a second aspect, an embodiment of the present application provides an elevator service intelligent query device, which is applied to an electronic device, and the device includes: an acquisition unit, a determination unit and a presentation unit, wherein,
the acquisition unit is used for acquiring target query information of a user for elevator service;
the determining unit is used for determining target associated information corresponding to the target query information;
the display unit is used for displaying the target associated information.
In a third aspect, an embodiment of the present application provides an electronic device, including a processor, a memory, a communication interface, and one or more programs, where the one or more programs are stored in the memory and configured to be executed by the processor, and the program includes instructions for executing the steps in the first aspect of the embodiment of the present application.
In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, where the computer-readable storage medium stores a computer program for electronic data exchange, where the computer program enables a computer to perform some or all of the steps described in the first aspect of the embodiment of the present application.
In a fifth aspect, embodiments of the present application provide a computer program product, where the computer program product includes a non-transitory computer-readable storage medium storing a computer program, where the computer program is operable to cause a computer to perform some or all of the steps as described in the first aspect of the embodiments of the present application. The computer program product may be a software installation package.
The embodiment of the application has the following beneficial effects:
the elevator service intelligent query method and the related products described in the embodiment of the application are applied to electronic equipment, the target query information of a user for the elevator service is obtained, the target associated information corresponding to the target query information is determined, and the target associated information is displayed.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic flow chart of an intelligent elevator service query method provided in an embodiment of the present application;
fig. 2 is a schematic flow chart of another intelligent elevator service query method provided by an embodiment of the application;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application;
fig. 4A is a block diagram of functional units of an elevator service intelligent query device provided in an embodiment of the present application;
fig. 4B is a block diagram of functional units of another elevator service intelligent query device provided in the embodiment of the present application;
fig. 4C is a block diagram of functional units of another elevator service intelligent query device provided in the embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "first," "second," "third," and "fourth," etc. in the description and claims of the invention and in the accompanying drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the invention. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
The electronic device described in the embodiment of the present invention may include a smart Phone (such as an Android Phone, an iOS Phone, a Windows Phone, etc.), a tablet computer, a palm computer, a notebook computer, a Mobile Internet device (MID, Mobile Internet Devices), a wearable device, and the like, and the electronic device may also be a server. The electronic device may be not only an intelligent robot in form, but also a device installed with an intelligent question and answer program.
In concrete implementation, the electronic device can be provided with an intelligent robot customer service system, and the intelligent robot customer service system can realize the following 7 functions:
1. text processing: the method comprises Chinese word segmentation, part of speech tagging and named entity recognition, wherein text processing is the basis of subsequent processing;
2. and (3) syntactic analysis: automatically deriving the syntactic structure of the sentence, namely the syntactic units contained in the sentence and the relationship between the syntactic units according to the given grammar;
3. semantic analysis: determining relatively universal semantic information in the sentence through technologies such as text classification, feature extraction, automatic reasoning, fusion of various analysis results and the like;
4. and (3) session management: managing a conversation process tree and an action tree in a conversation process;
5. sentence matching: determining one or more alternative knowledge items in a target knowledge base by utilizing a semantic analysis result and combining semantic template matching and similarity calculation of a vector space;
6. and (3) answer rendering: the answer content is organized into more humanized answers through an answer filtering module and intelligent answer organization, so that the user experience is improved;
7. knowledge management: knowledge management is the storage, organization, management and use of interrelated sets of knowledge items in computer memory for the needs of an intelligent robotic application. The knowledge items mainly comprise knowledge bases related to all fields, personalized information of users, dialogue management manual intervention templates, common knowledge and the like;
in addition, on the algorithm level, the intelligent robot customer service system can realize the following algorithm functions: natural language processing, voice synthesis, emotion recognition and intelligent semantic recognition.
The following describes embodiments of the present application in detail.
Referring to fig. 1, fig. 1 is a schematic flowchart of an elevator service intelligent query method provided in an embodiment of the present application, and is applied to an electronic device, as shown in the figure, the elevator service intelligent query method includes:
101. and acquiring target query information of the user aiming at the elevator service.
In the embodiment of the present application, the elevator service may be at least one of the following: sale, after-sale, before-sale, technical support, etc., without limitation. The target query information may include at least one keyword, and the target query information is used for querying the specific situation of the elevator service concerned by the user. In a specific implementation, the target query information may include a query condition, and the query condition may be at least one of: time range, location range, type of service, etc., without limitation.
102. And determining target associated information corresponding to the target query information.
In a specific implementation, the electronic device may pre-store a mapping relationship between the query information and the association information, and further determine target association information corresponding to the target query information according to the mapping relationship.
Optionally, in the step 102, determining the target associated information corresponding to the target query information may include the following steps:
21. extracting keywords from the target query information to obtain at least one keyword;
22. determining a target information storage identifier corresponding to the at least one keyword according to a preset mapping relation between the keyword and the information storage identifier;
23. and searching a preset database of the elevator service according to the target information storage identifier to obtain the target associated information.
In a specific implementation, the preset database may store relevant information of various elevator services in advance, where the relevant information may be at least one of the following information: elevator sales information, elevator planning service information, elevator price information, elevator market research information, etc., without limitation. The electronic device may pre-store a mapping relationship between a preset keyword and an information storage identifier, where the information storage identifier may be at least one of the following: storage location, storage mode, storage format, etc., without limitation.
In the specific implementation, the electronic device may extract keywords from the target query information to obtain at least one keyword, and further determine a target information storage identifier corresponding to the at least one keyword according to a mapping relationship between preset keywords and the information storage identifier, and may search a preset database of the elevator service according to the target information storage identifier to obtain the target association information, and further may obtain corresponding association information according to the keywords.
103. And displaying the target associated information.
The electronic device can display the target associated information on the display screen. For example, the electronic device may display the target related information according to the time sequence, where the different information corresponds to different times; for another example, the electronic device may present the target-related information in a chronological order.
For example, the electronic device may obtain sales information of the elevator according to elevator order information, where the sales information includes different types of information including sales quantity, sales region, sales brand, and sales model, store the different types of information in different tables, establish a direct association relationship for each type of information, store the association relationship in a single table, obtain user query information, retrieve specific content and corresponding association relationship corresponding to the type of information from each table according to the query information, and output the content and association relationship in the form of a table.
Further, the electronic equipment can acquire project information and planning information of each region, obtain building construction conditions in a preset time period of the region, and analyze and predict future elevator sales condition information of the region. And taking the elevator brand as a unit, and acquiring the sales conditions of the brand in a preset time period, including the total sales quantity, the sales quantity of elevators of various types, the sales addresses and the like. The development process of the brand can be obtained according to the order information related to the elevator brand and the sale condition of the brand in different time periods, the future development of the brand is predicted, and the development suggestion of the brand is provided according to the overall elevator industry condition and the sale condition of the brand. Therefore, the electronic equipment can be convenient for users to quickly and clearly know the current situation of the elevator industry.
Optionally, in the step 103, the displaying the target related information may include the following steps:
a31, acquiring target project information and target planning information of a target area;
a32, determining reference associated information corresponding to the target area in the target associated information;
a33, displaying the reference associated information on an electronic map corresponding to the target area according to a first display parameter;
a34, displaying the target project information and the target planning information on the electronic map with a second display parameter;
a35, determining target radiation parameters according to the target project information and the target planning information, wherein the target radiation parameters comprise radiation direction and radiation rate;
and A36, updating the radiation area corresponding to the reference correlation information on the electronic map according to the target radiation parameters.
The electronic device may obtain target project information and target planning information of the target area, where the target project information may be at least one of the following: the project name, project number, project size, project manager, project leader, project expense, project content, project location, project material, etc., are not limited thereto. The target planning information may be at least one of: government planning information, contracted contract information, plan contract information, business planning target information, etc., and are not limited herein.
Furthermore, the electronic device may determine reference associated information corresponding to the target area in the target associated information, and then display the reference associated information on the electronic map corresponding to the target area according to a first display parameter, where the first display parameter may be at least one of the following: brightness, color, display style, font size, remark style, etc., without limitation. In addition, the electronic equipment can also display the target project information and the target planning information on the electronic map according to the second display parameters, and the target project information and the target planning information correspond to corresponding elevator layout information and can be marked on the electronic map.
Further, the electronic device may determine a target radiation parameter based on the target project information and the target planning information, the target radiation parameter may include at least one of a radiation direction, which may be a planning direction, or a radiation rate, which may be a development rate or a planning rate, because the target project information and the target planning information comprise project progress and project development direction, the project progress and the project development direction can realize quantitative processing, furthermore, the corresponding radiation parameters can be determined, and finally, the radiation area corresponding to the reference correlation information can be updated on the electronic map according to the target radiation parameters, so that, dynamic effect display can be realized, for example, city development can be displayed, later targets and plans of elevator service can be displayed, and the elevator service prospect is visually displayed.
Optionally, in the step 103, displaying the target related information may include the following steps:
b31, acquiring user habit display parameters;
b32, acquiring current display parameters;
b33, acquiring target environment parameters;
b34, determining the relative display parameters between the current display parameters and the user habit display parameters;
b35, determining a target adjustment factor corresponding to the target environmental parameter according to a mapping relation between preset environmental parameters and adjustment factors;
b36, adjusting the relative display parameters according to the target adjustment factors to obtain reference display parameters;
b37, adjusting the current display parameters according to the reference display parameters to obtain target display parameters;
and B38, displaying the target associated information according to the target display parameters.
The electronic equipment can acquire a user portrait of a user, and the mapping relation between the user portrait and the habit display parameters can be stored in the electronic equipment in advance to determine the user habit display parameters corresponding to the user portrait of the user. In the embodiment of the present application, the display parameter may be at least one of: display brightness, font size, display color, background color, display area size, display special effect mode, display duration, and the like, which are not limited herein. The environmental parameter may be at least one of: ambient brightness, ambient temperature, ambient humidity, weather, atmospheric pressure, oxygen concentration, air cleanliness, and the like, without limitation. The electronic device may pre-store a mapping relationship between a preset environmental parameter and an adjustment factor, where a value range of the adjustment factor may be-0.134 to 0.134, or-0.2 to 0.2, and the like, and is not limited herein.
In specific implementation, the electronic device may obtain the user habit display parameter, may also obtain a current display parameter, and obtain a target environment parameter, and determine a relative display parameter between the current display parameter and the user habit display parameter, that is, may perform a difference or a quotient-seeking process on the two parameters. Further, the electronic device may determine a target adjustment factor corresponding to the target environment parameter according to a mapping relationship between preset environment parameters and adjustment factors, and may adjust the relative display parameters according to the target adjustment factor to obtain reference display parameters, specifically, the reference display parameters are the relative display parameters (1+ target adjustment factor), adjust the current display parameters according to the reference display parameters to obtain the target display parameters, and finally, display the target associated information according to the target display parameters, so that matching appropriate display parameters according to the user habit display parameters and the current environment may be implemented to present information focused by the user, which is helpful for improving user experience.
Optionally, in step 103, after the target related information is displayed, the method may further include the following steps:
a1, determining elevator sales condition information according to the target associated information;
a2, obtaining an elevator sales chart by the elevator sales condition information in a chart form, wherein the horizontal axis of the elevator sales chart is time, and the vertical axis of the elevator sales chart is sales;
a3, fitting the elevator sales chart to obtain a fitting curve;
a4, target attribute parameters according to the fitting curve;
a5, determining a reference prediction result corresponding to the target attribute parameter according to a mapping relation between preset attribute parameters and the prediction result;
and A6, pushing the reference prediction result.
In a specific implementation, a mapping relationship between preset attribute parameters and prediction results may be pre-stored in the electronic device, different attribute parameters may correspond to different prediction results, and the mapping relationship may be obtained by analyzing a large amount of data, where the attribute parameters may be understood as some attributes of a function or some attribute information of a fitting curve, and the attribute parameters may be at least one of the following: slope, type of fitting function, convergence of fitting function, number of clusters, etc., without limitation.
Specifically, when the target query information relates to query of elevator sales conditions, the target associated information includes elevator sales condition information, the electronic device can determine the elevator sales condition information according to the target associated information, obtain an elevator sales chart in a chart form with a horizontal axis as time and a vertical axis as sales, fit the elevator sales chart to obtain a fit curve, determine a reference prediction result corresponding to a target attribute parameter according to a target attribute parameter of the fit curve and a mapping relation between a preset attribute parameter and the prediction result, and push the reference prediction result.
Optionally, after acquiring target query information of a user for an elevator service in step 101, and before determining target associated information corresponding to the target query information in step 102; the method can also comprise the following steps:
b1, acquiring target identity information of the user;
b2, determining a target query authority corresponding to the target identity information according to a preset mapping relation between the identity information and the query authority;
b3, determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information;
b4, when the target query information exists in the target query information set, executing the step of determining the target associated information corresponding to the target query information.
In this embodiment, the identity information may be at least one of the following: user name, face image, iris image, fingerprint image, vein image, voice print information, job position, level, position, etc., without limitation. The electronic device may pre-store a mapping relationship between the preset identity information and the query permission, and a mapping relationship between the preset query permission and the query information.
In a specific implementation, the electronic device may obtain target identity information of a user, determine a target query permission corresponding to the target identity information according to a mapping relationship between preset identity information and query permission, and determine a target query information set corresponding to the target query permission according to a mapping relationship between preset query permission and query information, and further, when the target query information exists in the target query information set, step 102, otherwise, step 102 may not be performed, and further, the user is prompted to perform authentication again.
The method for intelligently querying the elevator service is applied to electronic equipment, the target query information of a user for the elevator service is obtained, the target associated information corresponding to the target query information is determined, and the target associated information is displayed.
Referring to fig. 2 in accordance with the embodiment shown in fig. 1, fig. 2 is a schematic flow chart of an elevator service intelligent query method provided in an embodiment of the present application, and is applied to an electronic device, as shown in the figure, the elevator service intelligent query method includes:
201. and acquiring target query information of the user aiming at the elevator service.
202. And acquiring the target identity information of the user.
203. And determining the target query authority corresponding to the target identity information according to a preset mapping relation between the identity information and the query authority.
204. And determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information.
205. And when the target query information exists in the target query information set, determining target associated information corresponding to the target query information.
206. And displaying the target associated information.
The detailed description of the steps 201 to 206 may refer to the corresponding steps of the elevator service intelligent query method described in fig. 1, and will not be described herein again.
It can be seen that the elevator service intelligent query method described in the embodiments of the present application is applied to electronic devices, obtains target query information of a user for elevator service, obtains target identity information of the user, determining target inquiry authority corresponding to the target identity information according to a preset mapping relation between the identity information and the inquiry authority, determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information, when the target query information exists in the target query information set, determining target associated information corresponding to the target query information, and displaying the target associated information, so that, the corresponding associated information can be displayed according to the query requirement for the elevator service, so that the intelligent robot customer service can query the elevator industry, and the intelligence of the intelligent robot customer service is improved.
In accordance with the foregoing embodiments, please refer to fig. 3, fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application, and as shown in the drawing, the electronic device includes a processor, a memory, a communication interface, and one or more programs, the one or more programs are stored in the memory and configured to be executed by the processor, and in an embodiment of the present application, the programs include instructions for performing the following steps:
acquiring target query information of a user for elevator service;
determining target associated information corresponding to the target query information;
and displaying the target associated information.
Therefore, the electronic device described in the embodiment of the application acquires the target query information of the user for the elevator service, determines the target associated information corresponding to the target query information, and displays the target associated information, so that the corresponding associated information can be displayed according to the query requirement for the elevator service, the intelligent robot service can query the elevator industry, and the intelligence of the intelligent robot service is improved.
Optionally, in the aspect of determining the target related information corresponding to the target query information, the program includes instructions for performing the following steps:
extracting keywords from the target query information to obtain at least one keyword;
determining a target information storage identifier corresponding to the at least one keyword according to a preset mapping relation between the keyword and the information storage identifier;
and searching a preset database of the elevator service according to the target information storage identifier to obtain the target associated information.
Optionally, in the aspect of displaying the target related information, the program includes instructions for performing the following steps:
acquiring target project information and target planning information of a target area;
determining reference associated information corresponding to the target area in the target associated information;
displaying the reference associated information on an electronic map corresponding to the target area according to a first display parameter;
displaying the target project information and the target planning information on the electronic map by using a second display parameter;
determining target radiation parameters according to the target project information and the target planning information, wherein the target radiation parameters comprise radiation direction and radiation rate;
and updating the radiation area corresponding to the reference associated information on the electronic map according to the target radiation parameter.
Optionally, the program further comprises instructions for performing the steps of:
determining elevator sales condition information according to the target associated information;
obtaining an elevator sales chart by using the elevator sales condition information in a chart form, wherein the horizontal axis of the elevator sales chart is time, and the vertical axis of the elevator sales chart is sales;
fitting the elevator sales chart to obtain a fitting curve;
according to the target attribute parameters of the fitting curve;
determining a reference prediction result corresponding to the target attribute parameter according to a mapping relation between a preset attribute parameter and a prediction result;
and pushing the reference prediction result.
Optionally, after the target query information of the user for the elevator service is obtained and before the target associated information corresponding to the target query information is determined; the program further includes instructions for performing the steps of:
acquiring target identity information of the user;
determining target query authority corresponding to the target identity information according to a preset mapping relation between the identity information and the query authority;
determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information;
and when the target query information exists in the target query information set, executing the step of determining the target associated information corresponding to the target query information.
The above description has introduced the solution of the embodiment of the present application mainly from the perspective of the method-side implementation process. It is understood that the electronic device comprises corresponding hardware structures and/or software modules for performing the respective functions in order to realize the above-mentioned functions. Those of skill in the art will readily appreciate that the present application is capable of hardware or a combination of hardware and computer software implementing the various illustrative elements and algorithm steps described in connection with the embodiments provided herein. Whether a function is performed as hardware or computer software drives hardware depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
In the embodiment of the present application, the electronic device may be divided into the functional units according to the method example, for example, each functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit. It should be noted that the division of the unit in the embodiment of the present application is schematic, and is only a logic function division, and there may be another division manner in actual implementation.
Fig. 4A is a block diagram of functional units of an elevator service intelligent inquiry apparatus 400 according to an embodiment of the present application. This elevator business intelligence inquiry unit 400 is applied to electronic equipment, the device includes: an obtaining unit 401, a determining unit 402 and a presenting unit 403, wherein,
the obtaining unit 401 is configured to obtain target query information of a user for an elevator service;
the determining unit 402 is configured to determine target association information corresponding to the target query information;
the display unit 403 is configured to display the target association information.
The elevator service intelligent query device described in the embodiment of the application is applied to electronic equipment, acquires target query information of a user for elevator service, determines target associated information corresponding to the target query information, and displays the target associated information.
Optionally, in the aspect of determining the target associated information corresponding to the target query information, the determining unit 402 is specifically configured to:
extracting keywords from the target query information to obtain at least one keyword;
determining a target information storage identifier corresponding to the at least one keyword according to a preset mapping relation between the keyword and the information storage identifier;
and searching a preset database of the elevator service according to the target information storage identifier to obtain the target associated information.
Optionally, in the aspect of displaying the target related information, the displaying unit 403 is specifically configured to:
acquiring target project information and target planning information of a target area;
determining reference associated information corresponding to the target area in the target associated information;
displaying the reference associated information on an electronic map corresponding to the target area according to a first display parameter;
displaying the target project information and the target planning information on the electronic map by using a second display parameter;
determining target radiation parameters according to the target project information and the target planning information, wherein the target radiation parameters comprise radiation direction and radiation rate;
and updating the radiation area corresponding to the reference associated information on the electronic map according to the target radiation parameter.
Alternatively, as shown in fig. 4B, fig. 4B is a further modified structure of the elevator service intelligent inquiry apparatus shown in fig. 4A, which may further include, compared with fig. 4A: a pushing unit 404 for pushing, among others,
the pushing unit 404 is specifically as follows:
determining elevator sales condition information according to the target associated information;
obtaining an elevator sales chart by using the elevator sales condition information in a chart form, wherein the horizontal axis of the elevator sales chart is time, and the vertical axis of the elevator sales chart is sales;
fitting the elevator sales chart to obtain a fitting curve;
according to the target attribute parameters of the fitting curve;
determining a reference prediction result corresponding to the target attribute parameter according to a mapping relation between a preset attribute parameter and a prediction result;
and pushing the reference prediction result.
Alternatively, as shown in fig. 4C, fig. 4C is a further modified structure of the elevator service intelligent inquiry apparatus shown in fig. 4A, which may further include, compared with fig. 4A: an authentication unit 405, in which,
the verification unit 405 is specifically configured to:
acquiring target identity information of the user;
determining target query authority corresponding to the target identity information according to a preset mapping relation between the identity information and the query authority;
determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information;
the determining unit 402 performs the step of determining the target associated information corresponding to the target query information when the target query information exists in the target query information set.
It can be understood that the functions of each program module of the elevator service intelligent query device of this embodiment can be specifically implemented according to the method in the above method embodiment, and the specific implementation process thereof can refer to the related description of the above method embodiment, which is not described herein again.
Embodiments of the present application also provide a computer storage medium, where the computer storage medium stores a computer program for electronic data exchange, the computer program enabling a computer to execute part or all of the steps of any one of the methods described in the above method embodiments, and the computer includes an electronic device.
Embodiments of the present application also provide a computer program product comprising a non-transitory computer readable storage medium storing a computer program operable to cause a computer to perform some or all of the steps of any of the methods as described in the above method embodiments. The computer program product may be a software installation package, the computer comprising an electronic device.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present application is not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the application. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required in this application.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus may be implemented in other manners. For example, the above-described embodiments of the apparatus are merely illustrative, and for example, the above-described division of the units is only one type of division of logical functions, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of some interfaces, devices or units, and may be an electric or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit may be stored in a computer readable memory if it is implemented in the form of a software functional unit and sold or used as a stand-alone product. Based on such understanding, the technical solution of the present application may be substantially implemented or a part of or all or part of the technical solution contributing to the prior art may be embodied in the form of a software product stored in a memory, and including several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the above-mentioned method of the embodiments of the present application. And the aforementioned memory comprises: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
Those skilled in the art will appreciate that all or part of the steps in the methods of the above embodiments may be implemented by associated hardware instructed by a program, which may be stored in a computer-readable memory, which may include: flash Memory disks, Read-Only memories (ROMs), Random Access Memories (RAMs), magnetic or optical disks, and the like.
The foregoing detailed description of the embodiments of the present application has been presented to illustrate the principles and implementations of the present application, and the above description of the embodiments is only provided to help understand the method and the core concept of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Claims (10)
1. An intelligent query method for elevator service, which is applied to electronic equipment, the method comprises:
acquiring target query information of a user for elevator service;
determining target associated information corresponding to the target query information;
and displaying the target associated information.
2. The method of claim 1, wherein the determining target association information corresponding to the target query information comprises:
extracting keywords from the target query information to obtain at least one keyword;
determining a target information storage identifier corresponding to the at least one keyword according to a preset mapping relation between the keyword and the information storage identifier;
and searching a preset database of the elevator service according to the target information storage identifier to obtain the target associated information.
3. The method according to claim 1 or 2, wherein the presenting the target-related information comprises:
acquiring target project information and target planning information of a target area;
determining reference associated information corresponding to the target area in the target associated information;
displaying the reference associated information on an electronic map corresponding to the target area according to a first display parameter;
displaying the target project information and the target planning information on the electronic map by using a second display parameter;
determining target radiation parameters according to the target project information and the target planning information, wherein the target radiation parameters comprise radiation direction and radiation rate;
and updating the radiation area corresponding to the reference associated information on the electronic map according to the target radiation parameter.
4. The method according to any one of claims 1-3, further comprising:
determining elevator sales condition information according to the target associated information;
obtaining an elevator sales chart by using the elevator sales condition information in a chart form, wherein the horizontal axis of the elevator sales chart is time, and the vertical axis of the elevator sales chart is sales;
fitting the elevator sales chart to obtain a fitting curve;
according to the target attribute parameters of the fitting curve;
determining a reference prediction result corresponding to the target attribute parameter according to a mapping relation between a preset attribute parameter and a prediction result;
and pushing the reference prediction result.
5. The method according to any one of claims 1-4, characterized in that after the target query information of the user for the elevator service is obtained and before the target associated information corresponding to the target query information is determined; the method further comprises the following steps:
acquiring target identity information of the user;
determining target query authority corresponding to the target identity information according to a preset mapping relation between the identity information and the query authority;
determining a target query information set corresponding to the target query authority according to a preset mapping relation between the query authority and the query information;
and when the target query information exists in the target query information set, executing the step of determining the target associated information corresponding to the target query information.
6. An intelligent inquiry device for elevator service, which is applied to electronic equipment, and comprises: an acquisition unit, a determination unit and a presentation unit, wherein,
the acquisition unit is used for acquiring target query information of a user for elevator service;
the determining unit is used for determining target associated information corresponding to the target query information;
the display unit is used for displaying the target associated information.
7. The apparatus according to claim 6, wherein, in the determining target association information corresponding to the target query information, the determining unit is specifically configured to:
extracting keywords from the target query information to obtain at least one keyword;
determining a target information storage identifier corresponding to the at least one keyword according to a preset mapping relation between the keyword and the information storage identifier;
and searching a preset database of the elevator service according to the target information storage identifier to obtain the target associated information.
8. The apparatus according to claim 6 or 7, wherein, in the aspect of displaying the object association information, the displaying unit is specifically configured to:
acquiring target project information and target planning information of a target area;
determining reference associated information corresponding to the target area in the target associated information;
displaying the reference associated information on an electronic map corresponding to the target area according to a first display parameter;
displaying the target project information and the target planning information on the electronic map by using a second display parameter;
determining target radiation parameters according to the target project information and the target planning information, wherein the target radiation parameters comprise radiation direction and radiation rate;
and updating the radiation area corresponding to the reference associated information on the electronic map according to the target radiation parameter.
9. An electronic device comprising a processor, a memory for storing one or more programs and configured for execution by the processor, the programs comprising instructions for performing the steps in the method of any of claims 1-5.
10. A computer-readable storage medium, characterized in that a computer program for electronic data exchange is stored, wherein the computer program causes a computer to perform the method according to any one of claims 1-5.
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