CN112200559A - Automatic processing method and system for empty issue card rechargeable customer service - Google Patents
Automatic processing method and system for empty issue card rechargeable customer service Download PDFInfo
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- CN112200559A CN112200559A CN202011070009.1A CN202011070009A CN112200559A CN 112200559 A CN112200559 A CN 112200559A CN 202011070009 A CN202011070009 A CN 202011070009A CN 112200559 A CN112200559 A CN 112200559A
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- customer service
- card data
- card
- recharging
- service problem
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/22—Payment schemes or models
- G06Q20/28—Pre-payment schemes, e.g. "pay before"
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
- G06Q20/349—Rechargeable cards
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
An automatic processing method for a prepaid customer service of an air card is characterized by comprising the following steps: obtaining recharging customer service problem information of a user, and judging whether an order state corresponding to the customer service problem is finished or not; if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data; if the recharging transaction count is successful, the current customer service problem state is set to be a finished state, and a recharging abnormal-free state is returned in the reply customer opinion of the user. The invention can automatically process different customer service problems of the empty issue card recharging, and solves the problems of high labor cost, easy occurrence of improper processing and the like caused by manual customer service processing in the prior art.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to an automatic processing method and system for an air card recharging customer service.
Background
With the development of science and technology and the progress of technology, online payment brings more and more convenience to the life of people. The method can be used for carrying out online payment between the customer and the merchant by adopting various electronic payment methods such as credit cards, electronic wallets, electronic checks, electronic cash and the like, and the cost of transactions is saved by adopting an online electronic payment method.
The problem that the charging is not successful, card information cannot be obtained, the charging transaction count is incorrect and the like is easily caused by using the existing empty charging, and for the customer service problem that the user is unsuccessful in charging, the prior art mainly solves the problem by means of artificial customer service, adopts artificial customer service treatment, easily causes the problems of overhigh labor cost, easy occurrence of improper treatment and the like, so that the problem is urgently solved by an automatic processing method and a system for the empty card charging customer service.
Disclosure of Invention
In view of the above, the present invention has been made to provide an automatic processing method and system for an empty issue card recharge customer service that overcomes or at least partially solves the above-mentioned problems.
An automatic processing method for a top-up customer service of an air card, comprising the following steps:
s100, obtaining recharging customer service problem information of a user, and judging whether an order state corresponding to the customer service problem is finished or not;
s200, if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data;
s300, if the recharging transaction count is successful, setting the current customer service problem state as a finished state, and returning a recharging abnormal-free state in the reply customer opinion of the user.
Further, in S200, if the order status corresponding to the current customer service problem is completed, the current customer service problem status is set to be a completed status, and a recharge no-exception status is returned in reply to the customer opinion of the user.
Further, in S200, if the card data is not successfully acquired through the background, the card data is continuously acquired within a preset time period, and whether the card data is successfully acquired is determined.
Further, within a preset time, if the card data is successfully acquired, continuously checking whether the recharging transaction count is successful; otherwise, the customer service problem is set to be manually processed, and the customer service personnel process according to the clearing data.
Further, in S300, if the recharge transaction count is not successful, the user is actively refunded, the current customer service problem state is set to the completed state, and the card refunded state is returned in the reply customer opinion of the user.
Further, the card data continues to be acquired for a preset period of time, which is 31 days.
The invention also discloses an automatic processing system for the problem of the empty issue card recharging customer service, which is characterized by comprising the following steps: the system comprises an order state query unit, a card data acquisition unit, a recharge transaction verification unit and a card problem processing unit; wherein:
the order state query unit judges whether the order state corresponding to the customer service problem is finished or not according to the recharging customer service problem information of the user;
the card data acquisition unit acquires the card data through a background and sends the card data to the recharge transaction verification unit when the order state corresponding to the current customer service problem is found to be unfinished by the order state query unit;
the recharging transaction checking unit is used for receiving the card data, analyzing the card data and checking whether the recharging transaction count is successful or not;
and the card problem processing unit sets the current customer service problem state as a finished state when the recharging transaction count is successful, and returns a recharging abnormal-free state in the reply customer opinion of the user.
Further, when the order state corresponding to the customer service problem is found to be completed by the order state query unit, the card problem processing unit sets the current customer service problem state to be a completed state, and returns a recharge abnormal-free state in reply to customer comments of the user.
Further, when the card data acquisition unit cannot acquire the card data, the card data acquisition unit continues to acquire the card data within a preset time period, and determines whether the card data is successfully acquired.
Further, the card data acquisition unit continues to acquire the card data after a preset period of time, and if the card data acquisition is successful, the card data acquisition unit continues to check whether the recharge transaction count is successful; otherwise, the customer service problem is set to be manually processed, and the customer service personnel process according to the clearing data.
The technical scheme provided by the embodiment of the invention has the beneficial effects that at least:
the method comprises the steps of judging whether the order state corresponding to the customer service problem is finished or not by acquiring the recharging customer service problem information of the user; if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data; if the recharging transaction count is successful, the current customer service problem state is set to be a finished state, and a recharging abnormal-free state is returned in the reply customer opinion of the user. The corresponding automatic processing mode solves the problems that manual customer service processing in the prior art is easy to cause overhigh labor cost, improper processing and the like.
The technical solution of the present invention is further described in detail by the accompanying drawings and embodiments.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
fig. 1 is a first flowchart of an automatic processing method for a prepaid empty card service in embodiment 1 of the present invention;
fig. 2 is a second flowchart of an automatic processing method for a card-empty-issue-recharge customer service in embodiment 1 of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
In order to solve the problems of high labor cost and improper handling easily caused by manual customer service handling of rechargeable customer service in the prior art, the embodiment of the invention provides an automatic processing method and system for empty card-issuing rechargeable customer service.
Example 1
The embodiment discloses an automatic processing method for an empty issue card rechargeable customer service, as shown in fig. 1, comprising the following steps:
s100, recharging customer service problem information of the user is obtained, and whether the order state corresponding to the customer service problem is finished or not is judged.
Specifically, the user can submit the recharge customer service problem from the APP to the customer service system, or register the recharge customer service problem in the customer service system through a telephone, and after receiving the recharge customer service problem of the user, the customer service problem enters a state to be automatically processed, and since the system has a retry mechanism for 3 times for an order within 1 hour, and in addition, some network delay situations are also considered, the system starts to automatically process the order after the order time corresponding to the customer service problem exceeds 1 hour.
S200, if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data;
preferably, as shown in fig. 2 and S200, if the order status corresponding to the current customer service problem is completed, the current customer service problem status is set to be a completed status, and a recharge no-exception status is returned in the reply customer opinion to the user.
Preferably, in S200, if the card data is not successfully acquired through the background, the card data is continuously acquired within a preset time period, and whether the card data is successfully acquired is determined. In this embodiment, it is preferable that the background continues to acquire the card data every hour within 31 days, and whether the card data is successfully acquired is determined, and if the card data is successfully acquired after a preset time period, whether the recharging transaction is successful or not is continuously checked; otherwise, the customer service problem is set to be manually processed, and related personnel are contacted to solve the problem.
S300, if the recharging transaction count is successful, setting the current customer service problem state as a finished state, and returning a recharging abnormal-free state in the reply customer opinion of the user.
Preferably, in S300, if the recharge transaction count is unsuccessful, the user is actively refunded, the current customer service problem state is set to the completed state, and the card refunded state is returned in the reply customer opinion of the user.
The invention discloses an automatic processing method for an empty issue card recharging customer service, which judges whether the order state corresponding to the customer service problem is finished or not by acquiring the recharging customer service problem information of a user; if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data; if the recharging transaction count is successful, the current customer service problem state is set to be a finished state, and a recharging abnormal-free state is returned in the reply customer opinion of the user. The corresponding automatic processing mode solves the problems that manual customer service processing in the prior art is easy to cause overhigh labor cost, improper processing and the like.
Example 2
The embodiment discloses an automatic processing system for an empty issue card recharge customer service problem, which comprises: the system comprises an order state query unit, a card data acquisition unit, a recharge transaction verification unit and a card problem processing unit; wherein:
the order state query unit judges whether the order state corresponding to the customer service problem is finished or not according to the recharging customer service problem information of the user;
the card data acquisition unit acquires the card data through a background and sends the card data to the recharge transaction verification unit when the order state corresponding to the current customer service problem is found to be unfinished by the order state query unit;
the recharging transaction checking unit is used for receiving the card data, analyzing the card data and checking whether the recharging transaction count is successful or not;
and the card problem processing unit sets the current customer service problem state as a finished state when the recharging transaction count is successful, and returns a recharging abnormal-free state in the reply customer opinion of the user.
Preferably, when the order state corresponding to the customer service problem is found to be completed by the order state query unit, the card problem processing unit sets the current customer service problem state to be a completed state, and returns a recharge abnormal-free state in reply to customer comments of the user.
Preferably, when the card data acquisition unit cannot acquire the card data, the card data acquisition unit continues to acquire the card data after a preset time period, and determines whether the card data is successfully acquired.
Preferably, the card data acquisition unit continues to acquire the card data after a preset period of time, and if the card data acquisition is successful, whether the recharging transaction is successful or not is continuously checked; otherwise, the customer service problem is set to be manually processed, and related personnel are contacted to solve the problem.
The system for automatically processing the problem of the customer service of the empty issue card with the value added, disclosed by the embodiment, judges whether the order state corresponding to the problem of the customer service is finished or not by acquiring the information of the problem of the customer service of the value added of a user; if the order state corresponding to the current customer service problem is not finished, card data is obtained through a background, and whether the current verification recharging transaction is successful or not is judged to be normal or not through the card data; if the recharging transaction is successfully checked to be normal at present, the current customer service problem state is set to be a finished state, and a recharging abnormal-free state is returned in the reply customer opinion of the user. And the corresponding automatic processing mode solves the problems that the manual customer service processing in the prior art is easy to cause overhigh labor cost, is easy to cause improper processing and the like.
It should be understood that the specific order or hierarchy of steps in the processes disclosed is an example of exemplary approaches. Based upon design preferences, it is understood that the specific order or hierarchy of steps in the processes may be rearranged without departing from the scope of the present disclosure. The accompanying method claims present elements of the various steps in a sample order, and are not intended to be limited to the specific order or hierarchy presented.
In the foregoing detailed description, various features are grouped together in a single embodiment for the purpose of streamlining the disclosure. This method of disclosure is not to be interpreted as reflecting an intention that the claimed embodiments of the subject matter require more features than are expressly recited in each claim. Rather, as the following claims reflect, invention lies in less than all features of a single disclosed embodiment. Thus, the following claims are hereby expressly incorporated into the detailed description, with each claim standing on its own as a separate preferred embodiment of the invention.
Those of skill would further appreciate that the various illustrative logical blocks, units, circuits, and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both. To clearly illustrate this interchangeability of hardware and software, various illustrative components, blocks, units, circuits, and steps have been described above generally in terms of their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the overall system. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software unit executed by a processor, or in a combination of the two. The software cells may be located in RAM memory, flash memory, ROM memory, EPROM memory, EEPROM memory, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. Of course, the storage medium may also be integral to the processor. The processor and the storage medium may reside in an ASIC. The ASIC may reside in a user terminal. Of course, the processor and the storage medium may reside as discrete components in a user terminal.
For a software implementation, the techniques described herein may be implemented with units (e.g., procedures, functions, and so on) that perform the functions described herein. The software codes may be stored in memory units and executed by processors. The memory unit may be implemented within the processor or external to the processor, in which case it can be communicatively coupled to the processor via various means as is known in the art.
What has been described above includes examples of one or more embodiments. It is, of course, not possible to describe every conceivable combination of components or methodologies for purposes of describing the aforementioned embodiments, but one of ordinary skill in the art may recognize that many further combinations and permutations of various embodiments are possible. Accordingly, the embodiments described herein are intended to embrace all such alterations, modifications and variations that fall within the scope of the appended claims. Furthermore, to the extent that the term "includes" is used in either the detailed description or the claims, such term is intended to be inclusive in a manner similar to the term "comprising" as "comprising" is interpreted when employed as a transitional word in a claim. Furthermore, any use of the term "or" in the specification of the claims is intended to mean a "non-exclusive or".
Claims (10)
1. An automatic processing method for a prepaid customer service of an air card is characterized by comprising the following steps:
s100, obtaining recharging customer service problem information of a user, and judging whether an order state corresponding to the customer service problem is finished or not;
s200, if the order state corresponding to the current customer service problem is not finished, card data are obtained through a background, and whether the recharging transaction count is successful or not is verified through the card data;
s300, if the recharging transaction count is successful, setting the current customer service problem state as a finished state, and returning a recharging abnormal-free state in the reply customer opinion of the user.
2. The method as claimed in claim 1, wherein in S200, if the order status corresponding to the current customer service problem is completed, the current customer service problem status is set to be a completed status, and in the reply customer opinion to the user, a no-abnormal status of charge is returned.
3. The method as claimed in claim 1, wherein in S200, if the card data acquisition through the background is unsuccessful, the card data acquisition is continued for a predetermined time period to determine whether the card data acquisition is successful.
4. The automatic processing method of an empty issue card recharge customer service of claim 3, wherein if the card data is successfully obtained within a preset time, the verification of the recharge transaction count is continued; otherwise, the customer service problem is set to be manually processed, and the customer service personnel process according to the clearing data.
5. The method as claimed in claim 1, wherein in S300, if the recharge transaction count is unsuccessful, the user is actively refunded, the current customer service problem status is set to the completed status, and the card refunded status is returned in the reply customer opinion of the user.
6. An automatic processing method for an empty issue card recharge customer service as claimed in claim 3, wherein the card data is continuously acquired for a preset period of time, the preset period of time being 31 days.
7. An automatic processing system for the problem of customer service problem of empty issue card recharge is characterized by comprising: the system comprises an order state query unit, a card data acquisition unit, a recharge transaction verification unit and a card problem processing unit; wherein:
the order state query unit judges whether the order state corresponding to the customer service problem is finished or not according to the recharging customer service problem information of the user;
the card data acquisition unit acquires the card data through a background and sends the card data to the recharge transaction verification unit when the order state corresponding to the current customer service problem is found to be unfinished by the order state query unit;
the recharging transaction checking unit is used for receiving the card data, analyzing the card data and checking whether the recharging transaction count is successful or not;
and the card problem processing unit sets the current customer service problem state as a finished state when the recharging transaction count is successful, and returns a recharging abnormal-free state in the reply customer opinion of the user.
8. The system of claim 7, wherein when the order status query unit queries that the order status corresponding to the customer service question is completed, the card question processing unit sets the current customer service question status to be completed status, and returns a no-exception status of recharging in the reply customer comments to the user.
9. The system of claim 7, wherein when the card data obtaining unit fails to obtain the card data, the card data obtaining unit continues to obtain the card data for a predetermined period of time to determine whether the card data was successfully obtained.
10. The system for automatically handling an empty issue card recharge customer service problem according to claim 9, wherein the card data acquisition unit continues to acquire the card data after a predetermined period of time, and if the card data acquisition is successful, continues to check whether the recharge transaction count is successful; otherwise, the customer service problem is set to be manually processed, and the customer service personnel process according to the clearing data.
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| CN202011070009.1A CN112200559A (en) | 2020-09-30 | 2020-09-30 | Automatic processing method and system for empty issue card rechargeable customer service |
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| CN202011070009.1A CN112200559A (en) | 2020-09-30 | 2020-09-30 | Automatic processing method and system for empty issue card rechargeable customer service |
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