CN112200325A - AR technology-based fault positioning method and system - Google Patents

AR technology-based fault positioning method and system Download PDF

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CN112200325A
CN112200325A CN202011053270.0A CN202011053270A CN112200325A CN 112200325 A CN112200325 A CN 112200325A CN 202011053270 A CN202011053270 A CN 202011053270A CN 112200325 A CN112200325 A CN 112200325A
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household appliance
information
fault
user terminal
appliance
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贺茂宏
张帆
裴志刚
陈伟雄
袁圆
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Guangdong Yiye Energy Saving Technology Co ltd
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Abstract

The invention relates to the technical field of household appliance fault detection, and aims to provide a fault positioning method and system based on an AR technology. The fault positioning method based on the AR technology comprises the following steps: acquiring and storing household appliance fault information in real time; acquiring standard model information of the household appliance according to the fault query request; obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information, and then sending the position information of the household appliance fault point to a user terminal; receiving the position information of the home appliance fault point through a user terminal, and acquiring the actual scene of the home appliance at the position information of the home appliance fault point through the user terminal; based on the AR technology, the user terminal fuses the position information of the fault point of the household appliance with the actual scene of the household appliance and synchronously displays the position information and the actual scene of the household appliance. The invention can realize the complete storage of the failure information of the household appliance and is convenient for a user to maintain the household appliance.

Description

AR technology-based fault positioning method and system
Technical Field
The invention relates to the technical field of household appliance fault detection, in particular to a fault positioning method and system based on an AR technology.
Background
At present, household appliances such as air conditioners, refrigerators, washing machines and the like have gone into thousands of households, and the household appliances bring comfort experience to users and can not avoid faults. In the process of detecting the faults, a user cannot visually see the positions of the faults, and the faults generally cause no small trouble to the user.
For the fault detection of household appliances, taking a photovoltaic air conditioner as an example, the prior art mainly provides the following solutions:
1) by utilizing a log recording function in the photovoltaic air conditioner, when the photovoltaic air conditioner breaks down, the key information of the fault is recorded in a fixed position in a storage area of the photovoltaic air conditioner. When a user takes the photovoltaic air conditioner to a maintenance point, maintenance personnel can read out the fault information through special software and hardware and then analyze and locate the fault problem. However, this solution has the following drawbacks: a. the storage area space of the photovoltaic air conditioner is limited, the system can only record the latest fault information, and when the storage space is insufficient, the new fault information covers the old fault information, so that the fault information is recorded incompletely; b. the photovoltaic air conditioner needs to be sent to a maintenance point, fault information is read through special software and hardware, and the collection of the fault information is not timely and popular.
2) By collecting fault information on line, specifically reporting fault parameters generated by faults of the photovoltaic air conditioner to a server, when a user takes the photovoltaic air conditioner to a maintenance point, a maintenance worker searches fault parameters corresponding to the photovoltaic air conditioner from the server, and then locates fault problems through a fault parameter analysis system. However, this solution has the following drawbacks: the fault location method comprises the steps that a parameter is presented to a user when a fault occurs each time, the user cannot directly locate the position of the fault, analysis is conducted by a professional or a professional fault parameter analysis system, if the fault is located by the professional, the fault point cannot be accurately located due to the fact that the professional is not professional enough, if the fault location is needed by the professional and the professional fault parameter analysis system, equipment needs to be taken to a professional maintenance center, and maintenance efficiency is low.
The Augmented Reality (AR) technology is a technology that skillfully fuses virtual information and the real world, and a plurality of technical means such as multimedia, three-dimensional modeling, real-time tracking and registration, intelligent interaction, sensing and the like are widely applied, and virtual information such as characters, images, three-dimensional models, music, videos and the like generated by a computer is applied to the real world after being simulated, and the two kinds of information complement each other, so that the real world is enhanced. Since AR technology has an enhanced simulation property for a real environment, it has been widely applied to many fields.
Therefore, it is necessary to research a method for locating a failure of a home appliance based on the AR technology.
Disclosure of Invention
The present invention is directed to solve the above technical problems to at least some extent, and the present invention provides a fault location method and system based on AR technology.
The technical scheme adopted by the invention is as follows:
a fault positioning method based on AR technology comprises the following steps:
acquiring and storing household appliance fault information in real time;
acquiring standard model information of the household appliance according to the fault query request;
obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information, and then sending the position information of the household appliance fault point to a user terminal;
receiving the position information of the home appliance fault point through a user terminal, and acquiring the actual scene of the home appliance at the position information of the home appliance fault point through the user terminal;
based on the AR technology, the user terminal fuses the position information of the fault point of the household appliance with the actual scene of the household appliance and synchronously displays the position information and the actual scene of the household appliance.
Preferably, the content synchronously displayed by the user terminal further includes home appliance detachment and installation guide information.
Further preferably, the user terminal obtains the actual scene of the household appliance at the position of the household appliance fault point according to the standard model information of the household appliance.
Preferably, the household appliance is correspondingly provided with an identification code; before acquiring the standard model information of the household appliance according to the fault query request, the method further comprises the following steps:
receiving an equipment binding request sent by a user terminal, wherein the equipment binding request comprises basic property information of the household appliance, current user information and identity authentication information;
judging whether the identity authentication information passes, if so, inquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, and updating the current user information into the identification code information corresponding to the current household appliance; if not, the operation is not carried out.
Further preferably, when the standard model information of the home appliance is acquired according to the fault query request, the specific steps are as follows:
receiving a fault query request sent by a user terminal, wherein the fault query request comprises basic attribute information of the household appliance and current user information;
acquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, verifying whether user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if so, entering the next step, and if not, sending verification failure information to a user terminal;
and acquiring standard model information of the household appliance in the identification code information corresponding to the current household appliance.
Preferably, the fault location method further comprises the steps of:
and establishing a household appliance database, wherein the household appliance database stores the basic attribute information of the household appliance, the standard model information of the household appliance, the attribute information of the failure point of the household appliance and the position information of the failure point of the household appliance.
Further preferably, after acquiring the failure information of the home appliance, the method further includes the following steps:
and acquiring the attribute information of the household appliance fault point according to the household appliance fault information, and sending the attribute information of the household appliance fault point to the user terminal when receiving the fault query request.
Preferably, the fault location method further comprises the steps of:
receiving a maintenance request sent by a user terminal, wherein the maintenance request comprises basic attribute information of the household appliance, current user information and user address information;
acquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, verifying whether user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if so, entering the next step, and if not, sending verification failure information to a user terminal;
and inquiring the maintenance center information closest to the user address information according to the user address information, and then sending the maintenance center information to the user terminal.
A fault positioning system based on AR technology comprises a server, a household appliance and a user terminal, wherein the household appliance and the user terminal are in communication connection with the server;
the server is used for acquiring and storing the household appliance fault information in real time; the system comprises a fault query request module, a home appliance standard model module and a fault analysis module, wherein the fault query request module is used for acquiring home appliance standard model information according to the fault query request; and the system is also used for obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information and then sending the position information of the household appliance fault point to the user terminal.
The user terminal is used for sending a fault query request to the server; the system comprises a server, a server and a display, wherein the server is used for acquiring the position information of a home appliance fault point sent by the server and acquiring the actual scene of the home appliance at the position of the home appliance fault point; and the system is also used for fusing the position information of the household appliance fault point with the actual scene of the household appliance and synchronously displaying the position information and the actual scene of the household appliance.
Preferably, the fault location system further comprises a maintenance terminal, and the maintenance terminal is in communication connection with the server.
The invention has the beneficial effects that: the complete storage of the failure information of the household appliances can be realized, and meanwhile, the maintenance of the household appliances by a user is facilitated. Specifically, in the implementation process of the invention, the household appliance product can send the household appliance fault information to the server for storage in real time, when the household appliance has a fault, the user can send a fault query request to the server through the user terminal, the server can obtain the household appliance standard model information according to the fault query request, then obtain the household appliance fault point position information according to the household appliance standard model information and the household appliance fault information, and send the household appliance fault point position information to the user terminal, then, the user terminal obtains the actual scene of the household appliance, then fuses the household appliance fault point position information and the actual scene of the household appliance based on the AR technology, and synchronously displays the fused household appliance fault point position information and the actual scene of the household appliance so as to obtain the household appliance fault point position information, the household appliance fault point attribute information and the like. The invention can realize the visualization of the household appliance fault by combining the AR technology, is convenient for a user to carry out household appliance maintenance by oneself, and is beneficial to improving the maintenance efficiency.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a flowchart of a fault location method based on AR technology in the present invention.
Detailed Description
The invention is further described with reference to the following figures and specific embodiments. It should be noted that the description of the embodiments is provided to help understanding of the present invention, but the present invention is not limited thereto. Specific structural and functional details disclosed herein are merely illustrative of example embodiments of the invention. This invention may, however, be embodied in many alternate forms and should not be construed as limited to the embodiments set forth herein.
It should also be noted that, in some alternative implementations, the functions/acts noted may occur out of the order noted in the figures. For example, two figures shown in succession may, in fact, be executed substantially concurrently, or the figures may sometimes be executed in the reverse order, depending upon the functionality/acts involved.
It should be understood that specific details are provided in the following description to facilitate a thorough understanding of example embodiments. However, it will be understood by those of ordinary skill in the art that the example embodiments may be practiced without these specific details. For example, systems may be shown in block diagrams in order not to obscure the examples in unnecessary detail. In other instances, well-known processes, structures and techniques may be shown without unnecessary detail in order to avoid obscuring example embodiments.
Example 1:
the present embodiment provides a fault location method based on AR technology, as shown in fig. 1, including the following steps:
the server acquires and stores the household appliance fault information in real time;
the server acquires standard model information of the household appliance according to the fault query request;
the server obtains the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information, and then sends the position information of the household appliance fault point to the user terminal;
receiving the position information of the home appliance fault point through a user terminal, and acquiring the actual scene of the home appliance at the position information of the home appliance fault point through the user terminal;
based on the AR technology, the user terminal fuses the position information of the fault point of the household appliance with the actual scene of the household appliance and synchronously displays the position information and the actual scene of the household appliance.
The embodiment can realize the complete storage of the failure information of the household appliances, and is convenient for a user to maintain the household appliances. Specifically, in the implementation process of the embodiment, the home appliance product can send home appliance fault information to the server for storage in real time, when a home appliance has a fault, a user can send a fault query request to the server through the user terminal, the server can obtain home appliance standard model information according to the fault query request, then obtain home appliance fault point position information according to the home appliance standard model information and the home appliance fault information, and send the home appliance fault point position information to the user terminal, then, the user terminal obtains a home appliance actual scene, then fuses the home appliance fault point position information and the home appliance actual scene based on the AR technology, and synchronously displays the home appliance fault point position information, the home appliance fault point attribute information and the like corresponding to the home appliance fault information, so that the user can maintain the home appliance in a targeted manner. The embodiment can combine AR technique to realize the visualization of household electrical appliances trouble, and the user of being convenient for carries out the household electrical appliances maintenance by oneself, does benefit to and promotes maintenance efficiency.
In this embodiment, the content synchronously displayed by the user terminal further includes home appliance disassembly and assembly guidance information. It should be understood that the home appliance detachment and installation guide information may be, but is not limited to, text, images and/or videos, and in this embodiment, the home appliance detachment and installation guide information is set as a video, which is convenient for a user to understand.
Further, the user terminal obtains the actual scene of the household appliance at the position of the household appliance fault point according to the standard model information of the household appliance. Specifically, the user terminal can display the household appliance standard model information in the form of a contour image, and the user can display the actual household appliance scene corresponding to the household appliance standard model according to the household appliance standard model information, so that the user operation is facilitated.
Preferably, the household appliance is correspondingly provided with an identification code; before acquiring the standard model information of the household appliance according to the fault query request, the method further comprises the following steps:
receiving an equipment binding request sent by a user terminal, wherein the equipment binding request comprises basic property information of the household appliance, current user information and identity authentication information;
judging whether the identity authentication information passes, if so, inquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, and updating the current user information into the identification code information corresponding to the current household appliance; if not, the operation is not carried out.
It should be understood that, the identification code is pasted on the household electrical appliance product, and the current user information is updated into the identification code information corresponding to the current household electrical appliance, so that the user information is bound with the current household electrical appliance, thereby avoiding others from handling the current household electrical appliance without permission, and simultaneously improving the relevance between the household electrical appliance and the user.
Further, when the server acquires the standard model information of the household appliance according to the fault query request, the specific steps are as follows:
the server receives a fault query request sent by a user terminal, wherein the fault query request comprises basic attribute information of the household appliance and current user information;
the server acquires identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, then verifies whether the user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if yes, the next step is carried out, and if not, verification failure information is sent to the user terminal;
and the server acquires the standard model information of the household appliances in the identification code information corresponding to the current household appliances.
In this embodiment, the fault location method further includes the following steps:
the server establishes a household appliance database, and the household appliance database stores the basic attribute information of the household appliance, the standard model information of the household appliance, the attribute information of the failure point of the household appliance and the position information of the failure point of the household appliance.
Further, after acquiring the failure information of the household appliance, the method further comprises the following steps:
the server acquires the attribute information of the household appliance fault point according to the household appliance fault information, and sends the attribute information of the household appliance fault point to the user terminal when receiving the fault query request.
In this embodiment, the fault location method further includes the following steps:
receiving a maintenance request sent by a user terminal, wherein the maintenance request comprises basic attribute information of the household appliance, current user information and user address information;
acquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, verifying whether user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if so, entering the next step, and if not, sending verification failure information to a user terminal;
and inquiring the maintenance center information closest to the user address information according to the user address information, and then sending the maintenance center information to the user terminal.
It should be understood that the user may also choose to perform the maintenance on the household electrical appliance through a maintenance center, and the maintenance may be determined according to the user's needs.
Example 2:
the embodiment provides a fault positioning system based on an AR technology, which comprises a server, a household appliance and a user terminal, wherein the household appliance and the user terminal are in communication connection with the server;
the server is used for acquiring and storing the household appliance fault information in real time; the system comprises a fault query request module, a home appliance standard model module and a fault analysis module, wherein the fault query request module is used for acquiring home appliance standard model information according to the fault query request; and the system is also used for obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information and then sending the position information of the household appliance fault point to the user terminal.
The user terminal is used for sending a fault query request to the server; the system comprises a server, a server and a display, wherein the server is used for acquiring the position information of a home appliance fault point sent by the server and acquiring the actual scene of the home appliance at the position of the home appliance fault point; and the system is also used for fusing the position information of the household appliance fault point with the actual scene of the household appliance and synchronously displaying the position information and the actual scene of the household appliance.
Furthermore, the fault positioning system further comprises a maintenance terminal, and the maintenance terminal is in communication connection with the server. It should be noted that, the maintenance center personnel can communicate with the server through the maintenance terminal to obtain the relevant information of the home appliance to be maintained.
It will be apparent to those skilled in the art that the modules or steps of the present invention described above may be implemented by a general purpose computing device, they may be centralized on a single computing device or distributed across a network of multiple computing devices, and they may alternatively be implemented by program code executable by a computing device, such that they may be stored in a storage device and executed by a computing device, or fabricated separately as individual integrated circuit modules, or fabricated as a single integrated circuit module from multiple modules or steps. Thus, the present invention is not limited to any specific combination of hardware and software.
The various embodiments described above are merely illustrative, and may or may not be physically separate, as they relate to elements illustrated as separate components; if reference is made to a component displayed as a unit, it may or may not be a physical unit, and may be located in one place or distributed over a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
The above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: modifications of the technical solutions described in the embodiments or equivalent replacements of some technical features may still be made. And such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Finally, it should be noted that the present invention is not limited to the above alternative embodiments, and that various other forms of products can be obtained by anyone in light of the present invention. The above detailed description should not be taken as limiting the scope of the invention, which is defined in the claims, and which the description is intended to be interpreted accordingly.

Claims (10)

1. A fault positioning method based on AR technology is characterized in that: the method comprises the following steps:
acquiring and storing household appliance fault information in real time;
acquiring standard model information of the household appliance according to the fault query request;
obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information, and then sending the position information of the household appliance fault point to a user terminal;
receiving the position information of the home appliance fault point through a user terminal, and acquiring the actual scene of the home appliance at the position information of the home appliance fault point through the user terminal;
based on the AR technology, the user terminal fuses the position information of the fault point of the household appliance with the actual scene of the household appliance and synchronously displays the position information and the actual scene of the household appliance.
2. The method of claim 1, wherein the fault location method based on AR technology comprises: the content synchronously displayed by the user terminal also comprises household appliance dismounting guide information.
3. The method of claim 2, wherein the fault location method based on AR technology comprises: and the user terminal acquires the actual scene of the household appliance at the position of the household appliance fault point according to the standard model information of the household appliance.
4. The method of claim 1, wherein the fault location method based on AR technology comprises: the household appliance is correspondingly provided with an identification code; before acquiring the standard model information of the household appliance according to the fault query request, the method further comprises the following steps:
receiving an equipment binding request sent by a user terminal, wherein the equipment binding request comprises basic property information of the household appliance, current user information and identity authentication information;
judging whether the identity authentication information passes, if so, inquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, and updating the current user information into the identification code information corresponding to the current household appliance; if not, the operation is not carried out.
5. The method of claim 4, wherein the fault location method based on AR technology comprises: when the standard model information of the household appliance is acquired according to the fault query request, the specific steps are as follows:
receiving a fault query request sent by a user terminal, wherein the fault query request comprises basic attribute information of the household appliance and current user information;
acquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, verifying whether user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if so, entering the next step, and if not, sending verification failure information to a user terminal;
and acquiring standard model information of the household appliance in the identification code information corresponding to the current household appliance.
6. The method of claim 1, wherein the fault location method based on AR technology comprises: the fault location method further comprises the following steps:
and establishing a household appliance database, wherein the household appliance database stores the basic attribute information of the household appliance, the standard model information of the household appliance, the attribute information of the failure point of the household appliance and the position information of the failure point of the household appliance.
7. The method of claim 6, wherein the fault location method based on AR technology comprises: after the failure information of the household appliance is obtained, the method further comprises the following steps:
and acquiring the attribute information of the household appliance fault point according to the household appliance fault information, and sending the attribute information of the household appliance fault point to the user terminal when receiving the fault query request.
8. The method of claim 1, wherein the fault location method based on AR technology comprises: the fault location method further comprises the following steps:
receiving a maintenance request sent by a user terminal, wherein the maintenance request comprises basic attribute information of the household appliance, current user information and user address information;
acquiring identification code information corresponding to the current household appliance according to the basic attribute information of the household appliance, verifying whether user information in the identification code information corresponding to the previous household appliance is the same as the current user information, if so, entering the next step, and if not, sending verification failure information to a user terminal;
and inquiring the maintenance center information closest to the user address information according to the user address information, and then sending the maintenance center information to the user terminal.
9. A fault positioning system based on AR technology is characterized in that: the system comprises a server, a household appliance and a user terminal, wherein the household appliance and the user terminal are in communication connection with the server;
the server is used for acquiring and storing the household appliance fault information in real time; the system comprises a fault query request module, a home appliance standard model module and a fault analysis module, wherein the fault query request module is used for acquiring home appliance standard model information according to the fault query request; the system is also used for obtaining the position information of the household appliance fault point according to the household appliance standard model information and the household appliance fault information and then sending the position information of the household appliance fault point to the user terminal;
the user terminal is used for sending a fault query request to the server; the system comprises a server, a server and a display, wherein the server is used for acquiring the position information of a home appliance fault point sent by the server and acquiring the actual scene of the home appliance at the position of the home appliance fault point; and the system is also used for fusing the position information of the household appliance fault point with the actual scene of the household appliance and synchronously displaying the position information and the actual scene of the household appliance.
10. The AR technology-based fault location system of claim 9, wherein: the fault positioning system further comprises a maintenance terminal, and the maintenance terminal is in communication connection with the server.
CN202011053270.0A 2020-09-29 2020-09-29 AR technology-based fault positioning method and system Pending CN112200325A (en)

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