CN112164159A - Smart hotel-based remote card issuing method and device - Google Patents
Smart hotel-based remote card issuing method and device Download PDFInfo
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- CN112164159A CN112164159A CN202011029379.0A CN202011029379A CN112164159A CN 112164159 A CN112164159 A CN 112164159A CN 202011029379 A CN202011029379 A CN 202011029379A CN 112164159 A CN112164159 A CN 112164159A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00571—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys operated by interacting with a central unit
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00182—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys operated with unidirectional data transmission between data carrier and locks
Abstract
The invention discloses a remote card issuing method and device based on a smart hotel, the method comprises the steps that a cloud platform obtains card making information sent by a foreground client, the card making information comprises identification information of a card, check-in time and room information, a gateway corresponding to the room information is determined according to the room information, the identification information and the check-in time of the card are sent to the gateway corresponding to the room information, the gateway sends the identification information and the check-in time of the card to an intelligent door lock of a room corresponding to the room information for storage, the card making state sent by the gateway corresponding to the room information is obtained, and prompt information is sent to the foreground client according to the card making state so that the prompt information is displayed by the foreground client. The gateway is bound with hotel rooms, and the cloud platform sends prompt information from a previous client side according to whether the card making state fed back by the gateway corresponding to the room information succeeds or not, so that automatic card making is realized, card making efficiency is improved, and time of front desk workers and customers is saved.
Description
Technical Field
The invention relates to the technical field of smart hotels, in particular to a remote card issuing method and device based on the smart hotels.
Background
In the present social environment, along with the application of technologies such as internet, artificial intelligence, big data analysis and the like in various industries, the concept of "wisdom" is gradually formed and accepted by people, and the following smart homes, smart cities, smart hotels and the like are gradually raised. Many industries have begun to gradually transform their own industries toward the intelligent category in order to meet the pace of the era. Then the traditional hotel is also faced with upgrade transformation. One of the development trends of smart hotels is the comprehensive and intelligent hotel service. According to the existing data statistics, the intelligent hotel in the domestic market has an absolute dominant position, so that the existing hotel can perform information-based service improvement through digitization and networking, the personalized requirements of customers are fully considered, and the operation cost of the hotel is reduced.
The intelligent hotel solution integration is specially manufactured for the intelligent hotel and surrounds a PMS (Property Management System), a guest room control System, a self-service all-in-one machine Management System and the like. In order to realize that a guest can freely control any equipment and scene in a room through a WeChat public number, a gateway device needs to be added in the system. In order to meet certain scenes, if a user opens a door, background music in a room plays welcome words, or the user unlocks the door by using a WeChat one-key mode, a zigbee intelligent door lock needs to be added in the system. Therefore, the technical scheme of using the gateway and the zigbee intelligent door lock in the guest room control system is common.
The zigbee intelligent door lock is widely applied in families and can be unlocked in modes of cards, fingerprints, passwords and the like. The card can be used for a long time after being manufactured once without repeated card manufacturing. For hotels, the guests are mobile and the same room is used by different people at different time periods. The hotel reception desk needs to operate the room card making/selling action frequently. Which has technical disadvantages. Because the mode of writing the lock needs to pass through pms client, high in clouds, gateway, four ends of lock, the link is longer. The conditions of card issuing failure and card selling failure can occur. Once this occurs, the user experience to the customer is also very poor.
Disclosure of Invention
The embodiment of the invention provides a remote card issuing method and device based on a smart hotel, which are used for improving card issuing and selling efficiency of the hotel, realizing automatic card issuing and automatic card continuing, saving the operation of front desk workers, saving time for customers and improving the experience of the customers.
In a first aspect, an embodiment of the present invention provides a remote card issuing method based on a smart hotel, including:
the cloud platform acquires card making information sent by a foreground client, wherein the card making information comprises identification information of a card, check-in time and room information;
the cloud platform determines a gateway corresponding to the room information according to the room information;
the cloud platform sends the identification information of the card and the check-in time to a gateway corresponding to the room information, so that the gateway sends the identification information of the card and the check-in time to an intelligent door lock of a room corresponding to the room information for storage;
the cloud platform acquires a card making state sent by a gateway corresponding to the room information, wherein the card making state is a feedback state of whether the intelligent door lock stores the identification information of the card and the check-in time is successful or not;
and the cloud platform sends prompt information to the foreground client according to the card making state so that the foreground client displays the prompt information.
According to the technical scheme, the gateway and the hotel room are bound, and the cloud platform sends prompt information through the previous client side according to whether the card making state fed back by the gateway corresponding to the room information succeeds or not so as to achieve automatic card making, improve card making efficiency and save time of front desk workers and customers.
Optionally, the sending, by the cloud platform, a prompt message to the foreground client according to the card making state includes:
if the cloud platform receives the card making state within the preset time and the card making state is a successful state, sending a prompt message of successful card making to the foreground client;
if the cloud platform receives the card making state within the preset time and the card making state is a failure state, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state received by the continuous preset times is determined to be the failure state;
if the cloud platform does not receive the card making state within the preset time, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when determining that the card making state is not received for the continuous preset times;
if the cloud platform receives the card making state after the preset time and the card making state is a successful state, the cloud platform sends a card deleting instruction to a gateway corresponding to the room information so that the intelligent door lock deletes the identification information of the card and the check-in time;
if the cloud platform does not receive the card making state within a first time period after the preset time is exceeded, locking the identification information of the card, and unlocking the card until the preset leaving time is reached or inquiring the card making state once at preset time intervals until the card making state is inquired and the card making state is a successful state, and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway.
Optionally, the method further includes:
the cloud platform receives room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room information of a room to be changed;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room changing card;
and after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, the cloud platform sends the identification information of the room changing card and the check-in time to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client, locks the identification information of the room changing card until unlocking is carried out after reaching preset leaving time or sends a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is successful.
Optionally, the method further includes:
the cloud platform receives the continuous living information sent by the foreground client, wherein the continuous living information comprises identification information of a continuous living card, continuous living time and room information of a continuous living room;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the surviving room;
and after receiving that the card deleting state sent by the gateway corresponding to the room information of the surviving room is successful, the cloud platform sends the identification information of the surviving card and the check-in time to the gateway corresponding to the room information of the surviving room or after receiving that the card deleting state sent by the gateway corresponding to the room information of the surviving room is failed to delete the card, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client, locks the identification information of the surviving card until unlocking is achieved after the preset leaving time is reached or a card deleting instruction is sent to the gateway corresponding to the room information of the surviving room at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the surviving room is successful.
Optionally, the method further includes:
the cloud platform receives the room returning information sent by the foreground client, wherein the room returning information comprises identification information of a room returning card and room information of a room returning room;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the room to be returned;
when receiving a card deletion state sent by a gateway corresponding to the room information of the room returning room and the card deletion state is successful, the cloud platform sends prompt information of successful card deletion to the foreground client;
and when the card deleting state sent by the gateway corresponding to the room information of the room returning room is determined not to be received within a first time period or the card deleting state sent by the gateway corresponding to the room information of the room returning room is received and the card deleting state is the card deleting failure, the cloud platform locks the identification information of the card continuing until the card is unlocked after the preset leaving time is reached or a card deleting instruction is sent to the gateway corresponding to the room information of the room returning room at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the room returning room is received and is the card deleting success.
In a second aspect, an embodiment of the present invention provides an apparatus for remotely issuing a card based on a smart hotel, including:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring card making information sent by a foreground client, and the card making information comprises identification information, check-in time and room information of a card;
the processing unit is used for determining a gateway corresponding to the room information according to the room information;
the sending unit is used for sending the identification information of the card and the check-in time to a gateway corresponding to the room information so that the gateway sends the identification information of the card and the check-in time to an intelligent door lock of a room corresponding to the room information for storage;
the acquisition unit is further configured to acquire a card making state sent by the gateway corresponding to the room information, where the card making state is a feedback state of whether the smart door lock stores the identification information of the card and the check-in time is successful;
and the processing unit is also used for controlling to send prompt information to the foreground client according to the card making state so as to enable the foreground client to display the prompt information.
Optionally, the processing unit is specifically configured to:
if the card making state is received within the preset time and is a successful state, sending a prompt message of successful card making to the foreground client;
if the card making state is received within the preset time and is a failure state, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state received by the continuous preset times is determined to be the failure state;
if the card making state is not received within the preset time, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state is not received for the continuous preset times;
if the card making state is received after the preset time and is a successful state, the cloud platform sends a card deleting instruction to a gateway corresponding to the room information, so that the intelligent door lock deletes the identification information of the card and the check-in time;
and if the card making state is not received in the first time period after the preset time is exceeded, locking the identification information of the card, unlocking the card until the preset leaving time is reached, or inquiring the card making state once at preset time intervals until the card making state is inquired, and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway when the card making state is a successful state.
Optionally, the processing unit is further configured to:
receiving room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room information of a room to be changed;
sending a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room replacement card;
and after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, sending the identification information of the room changing card and the check-in time to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed to delete the card, sending a prompt message for withdrawing the card and using a new card to make the card to the foreground client, locking the identification information of the room changing card until a preset leaving time is reached, unlocking or sending a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is successful.
Optionally, the processing unit is further configured to:
receiving continuous living information sent by the foreground client, wherein the continuous living information comprises identification information of a continuous living card, continuous living time and room information of a continuous living room;
sending a card deleting instruction to a gateway corresponding to the room information of the surviving room;
and after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful, sending the identification information of the card to be continued and the check-in time to the gateway corresponding to the room information of the room to be continued or after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is failed, sending a prompt message for withdrawing the card and using a new card to make the card to the foreground client, locking the identification information of the card to be continued until preset leaving time is reached, unlocking or sending a card deleting instruction to the gateway corresponding to the room information of the room to be continued at preset time intervals until receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful.
Optionally, the processing unit is further configured to:
receiving the room returning information sent by the foreground client, wherein the room returning information comprises identification information of a room returning card and room information of a room returning room;
sending a card deleting instruction to a gateway corresponding to the room information of the room to be returned;
when a card deleting state sent by a gateway corresponding to the room information of the room returning room is received and the card deleting state is successful, sending prompt information of successful card deleting to the foreground client;
and locking the identification information of the card continuing until the card is unlocked after reaching preset leaving time or sending a card deleting instruction to the gateway corresponding to the room information of the room retreating at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the room retreating is received and is successful in card deleting.
In a third aspect, an embodiment of the present invention further provides a computing device, including:
a memory for storing program instructions;
and the processor is used for calling the program instructions stored in the memory and executing the remote card issuing method based on the intelligent hotel according to the obtained program.
In a fourth aspect, an embodiment of the present invention further provides a computer-readable non-volatile storage medium, which includes computer-readable instructions, and when the computer-readable instructions are read and executed by a computer, the computer is caused to execute the above method for remote card issuance based on a smart hotel.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a schematic diagram of a system architecture according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a remote card issuing method based on a smart hotel according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a remote card issuing device based on a smart hotel according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a system architecture provided in an embodiment of the present invention. As shown in fig. 1, the system architecture may be comprised of a front desk client 100, a cloud platform 200, a plurality of gateways 300, and a plurality of smart door locks 400. The gateway 300 and the intelligent door lock 400 correspond to each other one by one.
As shown in fig. 1, the front desk client 100 is located on a device at the front desk of the hotel, and may be a client of the PMS, and is used for the front desk staff to handle operations such as card making, card selling, check-in, room changing and the like for the customer.
The cloud platform 200 is configured to manage the gateways 300 and the smart door locks 400 in the respective rooms, communicate with the gateways 300, and transmit and receive instructions.
The gateway 300 and the intelligent door lock 400 are located in the same room, the intelligent door lock 400 is added to the network of the gateway 300, and the gateway 300 can communicate with the intelligent door lock 400 to send and receive instructions or states.
It should be noted that the structure shown in fig. 1 is only an example, and the embodiment of the present invention is not limited thereto.
Based on the above description, fig. 2 shows in detail a flow of a remote card issuing method based on a smart hotel according to an embodiment of the present invention, where the flow may be performed by an apparatus of the method for identity authentication, and the apparatus may be the server or be located in the server.
As shown in fig. 2, the process specifically includes:
The card manufacturing information may include identification information, check-in time, and room information of the card. When a customer checks in at the foreground, the foreground staff can read any card at the client of the foreground to obtain the identification information of the card and then input the check-in time and the room information of the checked-in room. The identification information may be an SN number of the card and the room information may be a room number.
And after the foreground client obtains the card making information, the foreground client sends the card making information to the cloud platform. The foreground staff can automatically send the information to the cloud platform by the foreground client through the operation keys of the one-key card.
Because the hotel room and the gateway are bound, the corresponding gateway can be found through the room information. And then, the identification information and the check-in time of the card in the card making information can be sent to a gateway corresponding to the room information. The gateway has already established communication with intelligent lock, just can send the identification information and the time of living in of this card for intelligent lock, and intelligent lock just can save the identification information and the time of living in of card, is about to write into in the lock with the identification information and the time of living in of card.
The card making state is a feedback state of whether the identification information and the check-in time of the smart door lock storage card are successful or not. Namely, the state of whether card making is successful or not is fed back, and the state is divided into card making success and card making failure.
And 204, the cloud platform sends prompt information to the foreground client according to the card making state so that the foreground client displays the prompt information.
Specifically, the following cases can be classified:
and when the cloud platform receives the card making state within the preset time and the card making state is a successful state, sending prompt information of successful card making to the foreground client.
When the cloud platform receives the card making state within the preset time and the card making state is the failure state, the prompt message of card changing retry is sent to the foreground client, and when the card making state received by the continuous preset times is determined to be the failure state, the prompt message of house changing is sent to the foreground client.
When the cloud platform does not receive the card making state within the preset time, sending prompt information of card changing retry to the foreground client, and when the cloud platform determines that the card making state is not received for the continuous preset times, sending prompt information of house changing to the foreground client.
When the cloud platform receives the card making state after the preset time and the card making state is a successful state, the cloud platform sends a card deleting instruction to the gateway corresponding to the room information, so that the intelligent door lock deletes the identification information and the check-in time of the card.
And when the cloud platform does not receive the card making state in a first time period after the preset time is exceeded, locking the identification information of the card, unlocking the card until the preset leaving time is reached, or inquiring the card making state once every preset time interval until the card making state is inquired and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway when the card making state is a successful state.
It should be noted that the preset time, the first time period, the preset leaving time, and the preset time interval may be set according to experience.
For example, after the door lock status report is successful, the PMS foreground client will prompt "card making is successful". Otherwise, the PMS foreground client prompts 'card making failure'. The specific scheme is as follows:
and 5s (preset time), the door lock is adjusted back.
If the callback returns success, the foreground client prompts 'card making success';
the callback returns failure, and the foreground client prompts 'system exception, and request for card replacement retry'. The foreground client can continuously make the cards for 3 times, and if the callbacks all return failure, the foreground client prompts 'system exception, please change house for the guest'.
Secondly, no call back is carried out within 5s, the foreground client side can prompt that the system is abnormal and the card is required to be changed again.
The foreground client can continuously make the cards for 3 times, and if the call back fails within 5s or the call back does not occur within 5s, the foreground client prompts 'system abnormity, and please change the house for the guest'.
And if the cloud platform receives the door lock call-back for more than 5 s. And if the callback is successful, the cloud platform issues a card deleting instruction and deletes the card. If the callback returns a failure, no processing is performed.
Thirdly, if no callback exists, the card is locked, and a) the card can be automatically unlocked when the card leaves for a preset time; b) and starting a timing task, inquiring once every half hour, and executing card deleting and unlocking actions if the ID of the card is found.
Furthermore, the house changing operation can be carried out for the customers. The method specifically comprises the following steps: the cloud platform receives room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room changing information of a room. And then the cloud platform sends a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room changing card. And finally, after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, the cloud platform sends the identification information and the check-in time of the card changing card to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client, locks the identification information of the card changing card until the preset leaving time is reached, and unlocks or sends a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is received and is successful.
For example, a hotel reception desk transacts room changing, and reception desk personnel need to change a card to a new room at a reception desk client. The specific implementation scheme is as follows:
when dealing with room-changing business, the cloud platform can delete the card from the intelligent door lock end automatically, and the cloud platform is divided into the following two conditions:
the card is successfully deleted, the house card can be manufactured to a new house, and the business logic of the card manufacturing is the same as the flow of the new card manufacturing.
If the deletion fails, the foreground client prompts that the card is required to be withdrawn and made by using a new card, the original card is locked, and the card is automatically unlocked after a) the pre-departure time is reached; b) and starting a timing task, and executing card deleting action every half hour. Meanwhile, the new card is used for card making, and the business logic is the same as the flow of the new card making.
Further, the method can also be used for carrying out holding operation for customers, and specifically comprises the following steps: the cloud platform receives the stay continuing information sent by the foreground client, wherein the stay continuing information comprises identification information of the stay continuing card, the stay continuing time and room information of the stay continuing room. And then the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the surviving room. And finally, after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful, the cloud platform sends the identification information of the card to be continued and the check-in time to the gateway corresponding to the room information of the room to be continued or after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is failed, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client side, locks the identification information of the card to be continued until preset leaving time is reached, and unlocks or sends a card deleting instruction to the gateway corresponding to the room information of the room to be continued at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful.
For example, the foreground handles the card for renewal, and foreground personnel do not need to manually renew the house card, and the cloud platform executes the actions of card deletion/card making, and the specific scheme is as follows: the cards are deleted from the intelligent door lock end and then added again, and the following two conditions can be divided:
firstly, if the card is deleted successfully, the cloud platform automatically makes the card;
and secondly, if the card deletion fails, the cloud platform can not make the card again, the card is locked and returned to the foreground by the guest, the foreground personnel make the card for the guest again, and the business logic of making the card again is the same as the flow of making the card newly.
Furthermore, the method can also be used for transacting card selling operation for the customer, and specifically comprises the following steps: the cloud platform receives the room returning information sent by the foreground client, wherein the room returning information comprises identification information of a room returning card and room information of a room returning room. Then the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the room to be returned; and sending prompt information of successful card deletion to the foreground client when the card deletion state sent by the gateway corresponding to the room information of the room returning is received and is successful. And finally, when the card deleting state sent by the gateway corresponding to the room information of the room is determined not to be received in the first time period or the card deleting state sent by the gateway corresponding to the room information of the room is received and the card deleting state is the card deleting failure, the cloud platform locks the identification information of the card continuing until the card is unlocked after the preset leaving time is reached or a card deleting instruction is sent to the gateway corresponding to the room information of the room at intervals of preset time until the card deleting state sent by the gateway corresponding to the room information of the room is received and the card deleting is successful.
For example, the front desk transacts the check-out, and the front desk personnel need not manually sell the card for the house card, are deleted the card action by cloud platform execution, and the concrete scheme is:
the cloud platform initiates a request for deleting the card to the intelligent door lock, and the intelligent door lock feeds back the state of deleting the card, so that two conditions exist:
firstly, if the state returns to success, the card deletion is successful;
state return fails, or state has not been returned all the time. The card is locked, and a, after the preset time is reached, the card is automatically unlocked. b. And starting a timing task, and executing card deletion action every half hour.
Through the embodiment, the problem of complex business operation flows when hotel foreground business operations such as loss report, check-in, check-out and the like are handled can be solved. The method comprises the following specific steps: 1. the room continues to live, and the operation is automatically finished by the cloud without the client running to the foreground for card continuation; 2. the card is lost, the hotel foreground can report the card by only one-key operation, and the card does not need to go to the door lock to report the card; 3. and when the hotel leaves the room, the hotel front desk personnel do not need to sell all the cards and give the cards to the cloud for processing. The write-lock mode improves the user experience of normal hotel business flow operation. Time is saved for hotel front desk personnel and customers.
In the embodiment of the invention, a platform acquires card making information sent by a foreground client, wherein the card making information comprises identification information of a card, check-in time and room information, a gateway corresponding to the room information is determined according to the room information, the identification information and the check-in time of the card are sent to the gateway corresponding to the room information, so that the gateway sends the identification information and the check-in time of the card to an intelligent door lock of a room corresponding to the room information for storage, the card making state sent by the gateway corresponding to the room information is acquired, and prompt information is sent to the foreground client according to the card making state, so that the foreground client displays the prompt information. The gateway is bound with hotel rooms, and the cloud platform sends prompt information from a previous client side according to whether the card making state fed back by the gateway corresponding to the room information succeeds or not, so that automatic card making is realized, card making efficiency is improved, and time of front desk workers and customers is saved.
Based on the same technical concept, fig. 3 exemplarily shows a structure of a remote card issuing device based on a smart hotel, which can perform a remote card issuing process based on a smart hotel, according to an embodiment of the present invention.
As shown in fig. 3, the apparatus specifically includes:
an obtaining unit 301, configured to obtain card making information sent by a foreground client, where the card making information includes identification information of a card, check-in time, and room information;
the processing unit 302 is configured to determine, according to the room information, a gateway corresponding to the room information;
a sending unit 303, configured to send the identification information of the card and the check-in time to a gateway corresponding to the room information, so that the gateway sends the identification information of the card and the check-in time to an intelligent door lock of a room corresponding to the room information for storage;
the obtaining unit 301 is further configured to obtain a card making state sent by the gateway corresponding to the room information, where the card making state is a feedback state of whether the smart door lock stores the identification information of the card and the check-in time is successful;
the processing unit 302 is further configured to control sending of a prompt message to the foreground client according to the card making status, so that the foreground client displays the prompt message.
Optionally, the processing unit 302 is specifically configured to:
if the card making state is received within the preset time and is a successful state, sending a prompt message of successful card making to the foreground client;
if the card making state is received within the preset time and is a failure state, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state received by the continuous preset times is determined to be the failure state;
if the card making state is not received within the preset time, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state is not received for the continuous preset times;
if the card making state is received after the preset time and is a successful state, the cloud platform sends a card deleting instruction to a gateway corresponding to the room information, so that the intelligent door lock deletes the identification information of the card and the check-in time;
and if the card making state is not received in the first time period after the preset time is exceeded, locking the identification information of the card, unlocking the card until the preset leaving time is reached, or inquiring the card making state once at preset time intervals until the card making state is inquired, and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway when the card making state is a successful state.
Optionally, the processing unit 302 is further configured to:
receiving room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room information of a room to be changed;
sending a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room replacement card;
and after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, sending the identification information of the room changing card and the check-in time to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed to delete the card, sending a prompt message for withdrawing the card and using a new card to make the card to the foreground client, locking the identification information of the room changing card until a preset leaving time is reached, unlocking or sending a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is successful.
Optionally, the processing unit 302 is further configured to:
receiving continuous living information sent by the foreground client, wherein the continuous living information comprises identification information of a continuous living card, continuous living time and room information of a continuous living room;
sending a card deleting instruction to a gateway corresponding to the room information of the surviving room;
and after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful, sending the identification information of the card to be continued and the check-in time to the gateway corresponding to the room information of the room to be continued or after receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is failed, sending a prompt message for withdrawing the card and using a new card to make the card to the foreground client, locking the identification information of the card to be continued until preset leaving time is reached, unlocking or sending a card deleting instruction to the gateway corresponding to the room information of the room to be continued at preset time intervals until receiving that the card deleting state sent by the gateway corresponding to the room information of the room to be continued is successful.
Optionally, the processing unit 302 is further configured to:
receiving the room returning information sent by the foreground client, wherein the room returning information comprises identification information of a room returning card and room information of a room returning room;
sending a card deleting instruction to a gateway corresponding to the room information of the room to be returned;
when a card deleting state sent by a gateway corresponding to the room information of the room returning room is received and the card deleting state is successful, sending prompt information of successful card deleting to the foreground client;
and locking the identification information of the card continuing until the card is unlocked after reaching preset leaving time or sending a card deleting instruction to the gateway corresponding to the room information of the room retreating at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the room retreating is received and is successful in card deleting.
Based on the same technical concept, an embodiment of the present invention further provides a computing device, including:
a memory for storing program instructions;
and the processor is used for calling the program instructions stored in the memory and executing the remote card issuing method based on the intelligent hotel according to the obtained program.
Based on the same technical concept, the embodiment of the invention also provides a computer-readable non-volatile storage medium, which comprises computer-readable instructions, and when the computer reads and executes the computer-readable instructions, the computer is enabled to execute the method for remote card issuing based on the intelligent hotel.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (10)
1. A remote card issuing method based on a smart hotel is characterized by comprising the following steps:
the cloud platform acquires card making information sent by a foreground client, wherein the card making information comprises identification information of a card, check-in time and room information;
the cloud platform determines a gateway corresponding to the room information according to the room information; sending the identification information of the card and the check-in time to a gateway corresponding to the room information, so that the gateway sends the identification information of the card and the check-in time to an intelligent door lock of a room corresponding to the room information for storage;
the cloud platform acquires a card making state sent by a gateway corresponding to the room information, wherein the card making state is a feedback state of whether the intelligent door lock stores the identification information of the card and the check-in time is successful or not;
and the cloud platform sends prompt information to the foreground client according to the card making state so that the foreground client displays the prompt information.
2. The method of claim 1, wherein the cloud platform sending a prompt message to the foreground client according to the card-making status comprises:
if the cloud platform receives the card making state within the preset time and the card making state is a successful state, sending a prompt message of successful card making to the foreground client;
if the cloud platform receives the card making state within the preset time and the card making state is a failure state, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state received by the continuous preset times is determined to be the failure state;
if the cloud platform does not receive the card making state within the preset time, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when determining that the card making state is not received for the continuous preset times;
if the cloud platform receives the card making state after the preset time and the card making state is a successful state, the cloud platform sends a card deleting instruction to a gateway corresponding to the room information so that the intelligent door lock deletes the identification information of the card and the check-in time;
if the cloud platform does not receive the card making state within a first time period after the preset time is exceeded, locking the identification information of the card, and unlocking the card until the preset leaving time is reached or inquiring the card making state once at preset time intervals until the card making state is inquired and the card making state is a successful state, and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway.
3. The method of claim 1, wherein the method further comprises:
the cloud platform receives room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room information of a room to be changed;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room changing card;
and after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, the cloud platform sends the identification information of the room changing card and the check-in time to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client, locks the identification information of the room changing card until unlocking is carried out after reaching preset leaving time or sends a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is successful.
4. The method of claim 1, wherein the method further comprises:
the cloud platform receives the continuous living information sent by the foreground client, wherein the continuous living information comprises identification information of a continuous living card, continuous living time and room information of a continuous living room;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the surviving room;
and after receiving that the card deleting state sent by the gateway corresponding to the room information of the surviving room is successful, the cloud platform sends the identification information of the surviving card and the check-in time to the gateway corresponding to the room information of the surviving room or after receiving that the card deleting state sent by the gateway corresponding to the room information of the surviving room is failed to delete the card, sends prompt information for withdrawing the card and using a new card to make the card to the foreground client, locks the identification information of the surviving card until unlocking is achieved after the preset leaving time is reached or a card deleting instruction is sent to the gateway corresponding to the room information of the surviving room at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the surviving room is successful.
5. The method of any of claims 1 to 4, further comprising:
the cloud platform receives the room returning information sent by the foreground client, wherein the room returning information comprises identification information of a room returning card and room information of a room returning room;
the cloud platform sends a card deleting instruction to a gateway corresponding to the room information of the room to be returned;
when receiving a card deletion state sent by a gateway corresponding to the room information of the room returning room and the card deletion state is successful, the cloud platform sends prompt information of successful card deletion to the foreground client;
and when the card deleting state sent by the gateway corresponding to the room information of the room returning room is determined not to be received within a first time period or the card deleting state sent by the gateway corresponding to the room information of the room returning room is received and the card deleting state is the card deleting failure, the cloud platform locks the identification information of the card continuing until the card is unlocked after the preset leaving time is reached or a card deleting instruction is sent to the gateway corresponding to the room information of the room returning room at preset time intervals until the card deleting state sent by the gateway corresponding to the room information of the room returning room is received and is the card deleting success.
6. The utility model provides a device of long-range hairpin based on wisdom hotel which characterized in that includes:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring card making information sent by a foreground client, and the card making information comprises identification information, check-in time and room information of a card;
the processing unit is used for determining a gateway corresponding to the room information according to the room information;
the sending unit is used for sending the identification information of the card and the check-in time to a gateway corresponding to the room information so that the gateway sends the identification information of the card and the check-in time to an intelligent door lock of a room corresponding to the room information for storage;
the acquisition unit is further configured to acquire a card making state sent by the gateway corresponding to the room information, where the card making state is a feedback state of whether the smart door lock stores the identification information of the card and the check-in time is successful;
and the processing unit is also used for controlling to send prompt information to the foreground client according to the card making state so as to enable the foreground client to display the prompt information.
7. The apparatus as claimed in claim 6, wherein said processing unit is specifically configured to:
if the card making state is received within the preset time and is a successful state, sending a prompt message of successful card making to the foreground client;
if the card making state is received within the preset time and is a failure state, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state received by the continuous preset times is determined to be the failure state;
if the card making state is not received within the preset time, sending a prompt message of card changing retry to the foreground client, and sending a prompt message of house changing to the foreground client when the card making state is not received for the continuous preset times;
if the card making state is received after the preset time and is a successful state, the cloud platform sends a card deleting instruction to a gateway corresponding to the room information, so that the intelligent door lock deletes the identification information of the card and the check-in time;
and if the card making state is not received in the first time period after the preset time is exceeded, locking the identification information of the card, unlocking the card until the preset leaving time is reached, or inquiring the card making state once at preset time intervals until the card making state is inquired, and sending a card deleting instruction to a gateway corresponding to the room information and unlocking the gateway when the card making state is a successful state.
8. The apparatus as recited in claim 6, said processing unit to further:
receiving room changing information sent by the foreground client, wherein the room changing information comprises identification information of a room changing card, check-in time and room information of a room to be changed;
sending a card deleting instruction to a gateway corresponding to the room information before replacement according to the identification information of the room replacement card;
and after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is successful, sending the identification information of the room changing card and the check-in time to the gateway corresponding to the room information before replacement or after receiving that the card deleting state sent by the gateway corresponding to the room information before replacement is failed to delete the card, sending a prompt message for withdrawing the card and using a new card to make the card to the foreground client, locking the identification information of the room changing card until a preset leaving time is reached, unlocking or sending a card deleting instruction to the gateway corresponding to the room information before replacement at preset time intervals until the card deleting state sent by the gateway corresponding to the room information before replacement is successful.
9. A computing device, comprising:
a memory for storing program instructions;
a processor for calling program instructions stored in said memory to execute the method of any one of claims 1 to 5 in accordance with the obtained program.
10. A computer-readable non-transitory storage medium including computer-readable instructions which, when read and executed by a computer, cause the computer to perform the method of any one of claims 1 to 5.
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Address after: 266100 Songling Road, Laoshan District, Qingdao, Shandong Province, No. 399 Applicant after: Qingdao Hisense Smart Life Technology Co.,Ltd. Address before: 266100 Songling Road, Laoshan District, Qingdao, Shandong Province, No. 399 Applicant before: QINGDAO HISENSE SMART HOME SYSTEMS Co.,Ltd. |
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