CN112152913B

CN112152913B - Service control method, device and system

Info

Publication number: CN112152913B
Application number: CN202011051703.9A
Authority: CN
Inventors: 赵可可; 陆强
Original assignee: Alipay Hangzhou Information Technology Co Ltd
Current assignee: Alipay Hangzhou Information Technology Co Ltd
Priority date: 2020-09-29
Filing date: 2020-09-29
Publication date: 2022-07-08
Anticipated expiration: 2040-09-29
Also published as: CN112152913A; CN115242742B; CN115242742A

Abstract

One or more embodiments of the present specification provide a service control method, apparatus, and system, where the method includes: a first service end corresponding to the instant messaging application receives a first instant messaging message aiming at a designated virtual group member, which is sent by a group member client; wherein, the appointed virtual group member and the target service have a preset incidence relation; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; generating a business operation request aiming at the target service according to the received first instant messaging message; and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request.

Description

Service control method, device and system

Technical Field

The present disclosure relates to the field of computer technologies, and in particular, to a method, an apparatus, and a system for controlling services.

Background

At present, with the coming of the internet era, the internet technology has penetrated the aspects of daily life of people, and more living services can be handled online in an internet mode, such as consumption services of online shopping, taxi taking, life payment and the like, and government affair services of social security inquiry, accumulation fund extraction, traffic violation inquiry and the like.

In the method, for a scene in which system fault maintenance or service function upgrade needs to be performed on the online service, during the maintenance or upgrade of the online service, corresponding online service cannot be provided externally, and at this time, once a service access request of a user is detected, corresponding service suspension prompt information needs to be displayed on a user access page of a client. However, currently, an administrator needs to log in a service management system through an account to manage and control a target service, for example, to set state information of the target service, so that during maintenance on the target service, maintenance-on prompt information and the like are displayed on a client, and there are problems that a business operation process for the target service is complicated, and multi-user interoperability is poor.

Therefore, a technical solution for providing a service control method that is faster and simplifies the business operation process is needed.

Disclosure of Invention

An object of one or more embodiments of the present specification is to provide a service control method. The service control method is applied to a first server corresponding to the instant messaging application and comprises the following steps:

receiving a first instant communication message aiming at a designated virtual group member sent by a group member client; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

generating a business operation request aiming at the target service according to the first instant communication message;

and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request.

An object of one or more embodiments of the present specification is to provide a service control method. The service control method is applied to a second server corresponding to the target service, and comprises the following steps:

receiving a business operation request aiming at the target service, which is sent by a first server corresponding to the instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

and executing corresponding business operation on the target service based on the business operation request.

An object of one or more embodiments of the present specification is to provide a service control apparatus. Set up in the first server that the instant messaging applied and corresponded, this service control device includes:

the system comprises an instant message receiving module, a virtual group member setting module and a virtual group member setting module, wherein the instant message receiving module is used for receiving a first instant communication message aiming at a designated virtual group member sent by a group member client; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

the service request generating module generates a service operation request aiming at the target service according to the first instant communication message;

and the service request sending module is used for sending the service operation request to a second server corresponding to the target service so that the second server executes corresponding service operation on the target service based on the service operation request.

An object of one or more embodiments of the present specification is to provide a service control apparatus. Set up in the second server that the target service corresponds, this service control device includes:

the service request receiving module is used for receiving a service operation request aiming at the target service, which is sent by a first server corresponding to the instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

and the target service control module executes corresponding business operation on the target service based on the business operation request.

It is an object of one or more embodiments of the present specification to provide a service control system including: the method comprises the following steps that a group member client, a first server corresponding to instant messaging application and a second server corresponding to target service are connected;

the group member client sends a first instant communication message aiming at the appointed virtual group member to the first server; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

the first service end receives the first instant communication message, generates a business operation request aiming at the target service according to the first instant communication message, and sends the business operation request to the second service end;

and the second server receives the business operation request and executes corresponding business operation on the target service based on the business operation request.

An object of one or more embodiments of the present specification is to provide a service control apparatus including: a processor; and a memory arranged to store computer executable instructions.

The computer-executable instructions, when executed, cause the processor to receive a first instant messaging message sent by a group member client for a designated virtual group member; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

The computer executable instructions cause the processor to receive a business operation request aiming at a target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

It is an object of one or more embodiments of the present specification to provide a storage medium for storing computer-executable instructions. The executable instructions, when executed by the processor, receive a first instant messaging message sent by a group member client for a designated virtual group member; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

It is an object of one or more embodiments of the present specification to provide a storage medium for storing computer-executable instructions. The executable instruction receives a business operation request aiming at a target service, which is sent by a first server corresponding to the instant messaging application when being executed by the processor; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relationship with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

Drawings

In order to more clearly illustrate one or more embodiments or prior art solutions of the present specification, the drawings that are needed in the description of the embodiments or prior art will be briefly described below, it is obvious that the drawings in the following description are only some of the embodiments described in one or more of the specification, and that other drawings can be obtained by those skilled in the art without inventive exercise.

Fig. 1 is a schematic application scenario diagram of a service control system provided in one or more embodiments of the present disclosure;

fig. 2 is a first flowchart of a service control method applied to a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 3 is a second flowchart of a service control method applied to a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 4 is a schematic diagram of a first presentation page of a group member client in a service control method according to one or more embodiments of the present disclosure;

fig. 5 is a third flowchart illustrating a service control method applied to a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 6 is a schematic diagram of a second presentation page of group member clients in a service control method according to one or more embodiments of the present disclosure;

fig. 7 is a fourth flowchart illustrating a service control method applied to a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 8 is a schematic diagram of a third presentation page of group member clients in a service control method according to one or more embodiments of the present disclosure;

fig. 9 is a fifth flowchart of a service control method applied to a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 10 is a schematic view of a service access page of a service request client in a service control method provided in one or more embodiments of the present specification;

fig. 11 is a schematic diagram of a multi-end interaction process involved in a service control method provided in one or more embodiments of the present specification;

fig. 12 is a flowchart illustrating a service control method applied to a second server corresponding to a target service according to one or more embodiments of the present disclosure;

fig. 13 is a schematic block diagram illustrating a service control device disposed at a first server corresponding to an instant messaging application according to one or more embodiments of the present disclosure;

fig. 14 is a schematic block diagram illustrating a service control device disposed at a second server corresponding to a target service according to one or more embodiments of the present disclosure;

fig. 15 is a schematic structural component diagram of a service control system provided in one or more embodiments of the present disclosure;

fig. 16 is a schematic structural diagram of a service control device according to one or more embodiments of the present disclosure.

Detailed Description

In order to make the technical solutions in one or more embodiments of the present specification better understood, the technical solutions in one or more embodiments of the present specification will be clearly and completely described below with reference to the accompanying drawings in one or more embodiments of the present specification, and it is obvious that the described embodiments are only some embodiments but not all embodiments of one or more portions of the present specification. All other embodiments that can be derived by a person skilled in the art from the embodiments given in one or more of the present specification without inventive step shall fall within the scope of protection of this document.

It should be noted that one or more embodiments and features of the embodiments in the present description may be combined with each other without conflict. Reference will now be made in detail to one or more embodiments of the disclosure, examples of which are illustrated in the accompanying drawings.

One or more embodiments of the present specification provide a service control method, apparatus, and system, which can trigger and complete a service operation for a target service by directly sending an instant messaging message for a designated virtual group member in an instant messaging group, so as to implement automatic completion of management and control on the target service based on the instant messaging message, thereby simplifying a service operation process for the target service, and improving management and control efficiency of the target service without management and control of the target service by means of account login; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

Fig. 1 is a schematic application scenario diagram of a service control system according to one or more embodiments of the present disclosure, as shown in fig. 1, the system includes: the system comprises a group member client, a first server corresponding to instant messaging application, a second server corresponding to target service and a service request client, wherein the group member client and the service request client can be mobile terminals such as smart phones and tablet computers, and can also be terminal equipment such as personal computers, and the first server and the second server can be independent servers, and can also be a server cluster consisting of a plurality of servers; the second server may be a server corresponding to an independent application, the target service may be an online service provided by a hosted application of the application, and the hosted application may be an applet or an html5 web page.

The specific process of the service control is as follows:

the group member client monitors a first instant messaging message which is sent by a user in a preset instant messaging group and aims at a designated virtual group member; the designated virtual group member can be a group member which is configured in advance and has a preset association relationship with the target service;

the group member client sends the first instant messaging message to a first server corresponding to the instant messaging application;

the first server receives the first instant messaging message and generates a business operation request aiming at the target service according to the first instant messaging message;

the first server side sends the business operation request to a second server side corresponding to the target service;

the second server executes corresponding business operation on the target service based on the received business operation request, generates business operation result information and updates the service state information of the target service;

the second service end sends the business operation result information to the first service end; receiving a service access request sent by a service request client, and responding to a service page access request of the service request client based on the updated service state information;

the first service end receives the service operation result information and sends the service operation result information to each group member client in a preset instant messaging group so that the group member clients display the service operation result information in the preset instant messaging group by using an appointed virtual group member as a message sender;

and the service request client receives service access page data which is returned by the second server and generated based on the updated service state information, and renders a front-end display page based on the service access page data.

In the application scenario, the business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group, so that the management and control of the target service are automatically completed based on the instant communication message, the business operation process aiming at the target service is simplified, the target service is not required to be managed and controlled in an account login mode, and the management and control efficiency of the target service is improved; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

Fig. 2 is a first flowchart of a service control method provided in one or more embodiments of the present disclosure, where the method in fig. 2 can be executed by a first server corresponding to the instant messaging application in fig. 1, and as shown in fig. 2, the method at least includes the following steps:

s202, receiving a first instant messaging message aiming at a designated virtual group member sent by a group member client; wherein, the appointed virtual group member and the target service have a preset incidence relation; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

the target service can be government affairs services such as social security inquiry, public accumulation fund extraction, traffic violation inquiry and the like; the first instant communication message may include: the service operation type information and the service operation parameter information aiming at the target service; for example, the service operation type information may be maintenance on hook or maintenance off hook, and the service operation parameter information may be service identification information; the preset instant messaging group may include service management and control personnel related to the target service, for example, technical support members, software development participating members, business responsible members, and the like related to the target business service.

Specifically, an appointed virtual group member may be constructed in a preset instant messaging group based on the existing robot capability of the instant messaging group, and the appointed virtual group member is associated with at least one target service provided by a first service end, so that an information interaction channel is established between the first service end and a second service end, and any group member will trigger the second service end to execute corresponding business operation processing on the target service which requests management and control of a group member client through @ the appointed virtual group member in the preset instant messaging group and inputting a corresponding business operation instruction.

Specifically, any group member takes the designated virtual group member as the group member for selection reminding in the preset instant messaging group, and sends the service operation instruction input in the group message input box as the first instant messaging message to the preset instant messaging group, and then sends the service operation instruction to the first service end through the group member client.

S204, generating a service operation request aiming at the target service according to the first instant communication message; the service operation request may be an http or https URL carrying a key message field in the first instant messaging message, where the key message field may include service operation type information, service operation parameter information, and identification information of a message sender for a target service;

the first server is a background server providing an instant messaging message receiving and sending function for the client using the instant messaging application, so that the instant messaging message received by the first server can be a daily chat message between the clients or a business operation instruction which is requested by a client of a certain group member to send to a designated virtual group member; in a specific implementation, a corresponding relationship between the unique identifier and the service operation type may be preset, for example, a "-q exhibition booth code" is input in a preset instant messaging group to represent query exhibition booth information, a "-w exhibition booth code | start time | end time" is input to hang maintenance operation for a specific exhibition booth, a "-r exhibition booth code" is input to achieve hang maintenance removal for the exhibition booth, and then the service operation type may be determined based on the corresponding relationship.

Specifically, after receiving an instant messaging message uploaded by a certain group member client, a first service end generates a service operation request aiming at a target service according to the first instant messaging message if the group member selected to be reminded by the instant messaging message is determined to be a designated virtual group member; specifically, the first instant messaging message is converted into an http or https URL, and a service request carrying the http or https URL is generated; wherein the uniform resource locator URL includes: the service operation type information, the service operation parameter information and the identification information of the message sender aiming at the target service.

S206, the business operation request is sent to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request;

specifically, after generating a service operation request, a first service end sends the service operation request to a second service end corresponding to a target service, the second service end analyzes the service operation request to obtain service operation type information and service operation parameter information for the target service, and a preset service management and control interface is called to execute corresponding service operation on the target service based on the service operation type information and the service operation parameter information; for example, the service operation type information includes a hang maintenance operation, the service operation parameter information includes a start time and an end time of the hang maintenance, and correspondingly, after receiving the service operation request, the second server executes the service operation of the hang maintenance for the target service, and sets the start time and the end time of the hang maintenance; for another example, the service operation type information includes a hang-up removal maintenance operation, the service operation parameter information includes a start time of the hang-up removal maintenance, and correspondingly, after receiving the service operation request, the second server sets the start time of the hang-up removal maintenance for the target service, and executes the service operation of the hang-up removal maintenance when the current time reaches the start time.

In one or more embodiments of the present description, directly sending an instant messaging message for a designated virtual group member in an instant messaging group may trigger completion of a business operation for a target service, so as to implement automatic completion of management and control of the target service based on the instant messaging message, thereby simplifying a business operation process for the target service, and improving management and control efficiency of the target service without management and control of the target service by means of account login; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

In order to ensure that the second server can accurately execute the corresponding service operation based on the service operation request, as shown in fig. 3, in a process of generating the service operation request based on the received first instant messaging message by the first server, considering that there may be a case where a service operation instruction input by a group member is incomplete, the step S204 of generating the service operation request for the target service according to the first instant messaging message specifically includes:

s2042, carrying out integrity check on the message field contained in the received first instant messaging message to obtain a field integrity check result;

and S2044, generating a service operation request aiming at the target service according to the first instant messaging message and the obtained field integrity check result.

Specifically, message fields corresponding to different service operation types may be preset, for example, if the service operation type is a maintenance operation, the corresponding message fields include: service identification information to be maintained, starting time of hanging maintenance and ending time of hanging maintenance;

specifically, if the field integrity check result indicates that the message field is not missing, a service operation request for the target service is generated based on the first instant messaging message;

and if the field integrity check result indicates that the message field is missing, reminding the message sender to supplement the message field so as to finally generate a service operation request containing the characteristic values corresponding to all the required fields.

Specifically, the first server converts the instant messaging message meeting the requirement of the integrity of the preset field into an http or https URL, and sends the URL as a service operation request to the second server.

Further, the first service end automatically performs integrity check on the first instant messaging message, and after determining which message fields are missing, the first service end reminds the message sender to perform message field supplementation so as to finally generate a service operation request including feature values corresponding to all required fields, based on which, the S2044 generates the service operation request for the target service according to the first instant messaging message and the obtained field integrity check result, and specifically includes:

step one, if the field integrity check result indicates that the message field is missing, generating field supplementary prompt information aiming at the first instant messaging message;

step two, sending the generated field supplementary prompt information to a group member client so that the group member client displays the field supplementary prompt information in a preset instant messaging group by taking an appointed virtual group member as a message sender; specifically, the field supplement prompt information can be sent to each group member client in a preset instant messaging group, so that each group member client displays the field supplement prompt information in a group window;

receiving a second instant messaging message aiming at the appointed virtual group member sent by the group member client; wherein the second instant messaging message comprises: the characteristic value corresponding to the field to be supplemented indicated by the field supplement prompt information;

and step four, generating a business operation request aiming at the target service according to the first instant messaging message and the second instant messaging message.

Specifically, as shown in fig. 4, taking the service operation type as maintenance suspension as an example, a group member aaa @ specifies a virtual group member in a message input box of a preset instant messaging group and inputs a service operation instruction, for example, the @ service management and control assistant is to suspend and maintain a service dimension W234234234295; sending a first instant messaging message input in the message input box to a group chat window, and sending the first instant messaging message to a first server by a group member client A used by a group member aaa;

after determining that the group member selected to be reminded by the first instant messaging message is a designated virtual group member (e.g., a service management and control assistant), the first service end determines, by performing integrity check on the first instant messaging message, that the first instant messaging message only includes the service operation type information and the service identification information to be maintained, and thus, may determine that the start time, the end time, and the operation description of the maintenance hanging are absent in the first instant messaging message, and correspondingly generate field supplementary prompt information for the first instant messaging message, for example, the field supplementary prompt message may be "please input the start time, the end time, and the operation description of the maintenance hanging".

The first server side sends the generated field supplementary prompt information to the group member client side so that the group member client side displays 'start time, end time and operation instruction for inputting hanging maintenance' in a preset instant messaging group by using a designated virtual group member as a message sender; the field supplementary prompt information can be sent to all other group member clients except the appointed virtual group member in the preset instant messaging group, so that any group member in the preset instant messaging group requests business operation for the target service, all group members in the preset instant messaging group can acquire the business operation instruction input by any group member, the known requirements of all parties in the business operation process for the target service are met, and the diffusion timeliness of the business operation instruction among all related members is improved; further, in order to remind the sender of the first instant messaging message to complete the supplement of the missing message field in time, the sender of the @ first instant messaging message may be used to remind the sender of the first instant messaging message, for example, a start time, an end time and an operation instruction for requesting the @ group member aaa to input maintenance hanging are displayed in a chat window of the instant messaging group of each group member client.

The group member aaa specifies a virtual group member and inputs a second instant messaging message in the message input box @ of the preset instant messaging group based on the field supplementary prompt information, and sends the second instant messaging message input in the message input box to the group chat window, for example, a' @ service management and control assistant 2020-06-0100: 00: 002020-06-0300: 00:00 service upgrade is displayed in the chat window of the instant messaging group of each group member client; the group member client A used by the group member aaa sends the second instant messaging message to the first server; further, the first service end can continue to perform integrity check on the second instant messaging message based on the field supplementary prompt information, and if the integrity check is passed, the first service end generates a service operation request for the target service based on the first instant messaging message and the second instant messaging message; correspondingly, the service operation request carries service operation type information, service identification information to be maintained, start time and end time of hanging maintenance, and an operation description.

Further, in order to enable all group members in the preset instant messaging group to know the business operation progress for the target service, as shown in fig. 5, after the step S206 sends the business operation request to the second server corresponding to the target service, the method further includes:

s208, receiving the service operation result information returned by the second server aiming at the service operation request;

s210, sending the received service operation result information to each group member client in a preset instant messaging group, so that the group member client displays the service operation result information in the preset instant messaging group by using an appointed virtual group member as a message sender;

specifically, after generating the service operation result information for the service operation request, the second server feeds back the service operation result information to the second server by calling back a preset callback interface configured for the virtual group members, and displays the service operation result information in a preset instant messaging group.

Specifically, on the basis of fig. 4, as shown in fig. 6, still taking the service operation type as maintenance hanging, after the second server performs the service operation on the target service based on the received service operation request, the second server generates service operation result information, and sends the service operation result information to all the group member clients except for the designated virtual group member in the preset instant messaging group, so that any group member in the preset instant messaging group requests the service operation for the target service, and all the group members in the preset instant messaging group can acquire the service operation progress for the target service; for example, a display of "@ group member aaa hang maintenance operation submission success" in the chat window of the instant messaging group of each group member client.

Further, the operation permission setting can be performed on the group members in advance, so that the random triggering of the business operation aiming at the target service is avoided, and based on the operation permission setting, the business operation request comprises: service type information, service parameter information and group member identification information; wherein, the group member identification information is identification information of a sender of the first instant communication message;

correspondingly, in the step S206, the sending the service operation request to a second server corresponding to the target service, so that the second server performs a corresponding service operation on the target service based on the service operation request, specifically including:

and sending a service operation request to a second server corresponding to the target service, so that the second server performs operation authority verification on the group member client based on the group member identification information carried in the service operation request, and executes corresponding service operation based on the service type information and the service parameter information carried in the service operation request when the operation authority verification passes.

Specifically, after receiving a service operation request for a target service, the second server may be an http or https URL carrying a key message field in the first instant messaging message, where the key message field may include service operation type information, service operation parameter information, and identification information of a message sender for the target service (i.e., a group member client requesting to send the first instant messaging message); the second server analyzes the URL, extracts key message fields, and judges whether the group member client requesting to send the first instant messaging message has operation authority corresponding to the service operation type information and the service identification information carried in the service request or not based on the extracted identification information of the message sender; the method includes configuring corresponding business operation authority information for each group member in advance, storing corresponding relations between each group member identification and business operation types and service identification information with operation authorities, namely presetting which group members have operation authorities of which target services or service exhibition stands, and presetting which group members have operation authorities of which target services or service exhibition stands for which business operation types, and when authority verification is conducted on group member clients, determining whether the group member clients requesting to send first instant messaging messages have operation authorities corresponding to the business operation type information and the service identification information carried in the business requests or not based on the corresponding relations.

Further, considering that the user may not be able to accurately input the service identification information, the method may provide a function of querying the service related information of the target service, and then the user may input the service operation instruction based on the queried service related information, so that the user may complete the input of the first instant messaging message by performing operations such as copying and pasting on the queried service related information without memorizing too much information such as the service identification, and based on this, as shown in fig. 7, the S202 receives the first instant messaging message for the designated virtual group member sent by the group member client, specifically includes:

s2022, receiving a third instant messaging message aiming at the appointed virtual group member sent by the group member client; wherein the third instant messaging message comprises: querying keywords for information of the target service;

s2024, sending service related information corresponding to the information query keyword to the group member client; the service related information may be pre-stored in the first service end, or the first service end may send an information query request to the second service end in real time, and the second service end returns the information query request;

s2026, receiving a first instant messaging message aiming at a designated virtual group member, which is sent by the group member client based on the service related information; wherein the characteristic value of the partial field in the first instant communication message is obtained based on the copy and paste operation of the displayed service-related information.

Specifically, a group member who needs to request for business operation aiming at a target service appoints a virtual group member in a message input box of an instant messaging group through a corresponding client and inputs a third instant messaging message containing an information query keyword, the third instant messaging message input in the message input box is sent to a group chat window, and the group member client who needs to request for business operation aiming at the target service sends the third instant messaging message to a first server; the method comprises the steps that a first server side obtains service related information corresponding to an information query keyword, the service related information is sent to a group member client side, the group member client side displays the service related information, a group member copies and pastes partial content in the service related information, specifies a virtual group member in an information input box of an instant messaging group and inputs a first instant messaging message, and sends the first instant messaging message input in the information input box to a group chat window, so that the group member can use the service related information displayed in the group chat window as an input reference of a business operation instruction, the input of the business operation instruction can be finished by simply copying and pasting, the user use experience is improved, the group member memory difficulty is reduced, and meanwhile, the input accuracy of the business operation instruction is improved.

In the process of acquiring the service related information by the second server, in step S2024, the sending the service related information corresponding to the information query keyword to the group member client includes:

step one, based on the information query keyword, sending an information query request to a second server corresponding to a target service;

specifically, a first server sends a query request carrying an information query keyword sent by a group member client to a second server, so that the second server queries service related information corresponding to the information query keyword;

step two, receiving service related information corresponding to the information query keyword, which is returned by the second server in response to the information query request;

and step three, sending the received service related information to the group member client so that the group member client displays the service related information in a preset instant messaging group by taking the appointed virtual group member as a message sender.

Specifically, as shown in fig. 8, still taking the service operation type as maintenance hanging as an example, the group member aaa designates a virtual group member at @ in the message input box of the preset instant messaging group and inputs an information query keyword, for example, the @ service management and control assistant queries the page 1 of the service exhibition stand information; sending the information query key words input in the message input box to a group chat window, and sending the information query key words to a first service end by a group member client A used by a group member aaa;

the first server side obtains service related information corresponding to the information query keyword, for example, the service related information in a service exhibition stand list (page 1), and sends the service related information to a group member client side A, and the group member client side A displays the service related information, for example, displays the service related information in an' @ group member aaa service exhibition stand list (page 1) in a chat window of an instant messaging group;

the group member aaa copies and pastes a service identifier (such as a service code) in the service related information, specifies a virtual group member in an instant messaging group message input box at @ and inputs a first instant messaging message containing the service identifier, and sends the first instant messaging message input in the message input box to the group chat window;

the group member client A sends a first instant messaging message to a first server, and the first server generates a business operation request aiming at a target service according to the first instant messaging message; specifically, the first server may perform integrity check on the first instant messaging message, and if the field integrity check result indicates that the message field is missing, the message sender is prompted to perform message field supplementation, so as to finally generate a service operation request including the feature values corresponding to all the required fields.

Further, in order to improve the efficiency of text replication of group members, considering that one service identification information is used as a whole and does not use only a part of content in a certain service identification information, based on this, the service-related information includes: a plurality of service identification information, each service identification information being marked as an integral replication object; in this way, when the group member client detects the copy operation of the group member aiming at any character in a certain service identification information, the service identification information is directly used as a whole copy object, so that the copy operation of one service identification information can be completely carried out without the need of the group member to select a copy starting position and a copy ending position;

correspondingly, in the step S2026, receiving the first instant messaging message, which is sent by the group member client based on the service related information and is directed to the designated virtual group member, specifically includes:

receiving a first instant communication message aiming at a designated virtual group member, which is sent by a group member client aiming at the copying operation of at least one target overall copying object; and the target overall copy object is determined by the detected copy operation of any character information in the service identification information.

Specifically, after the second server side obtains the service related information corresponding to the information query keyword, marking each service identification information in the service related information as an integral copy object respectively;

the second service end returns the marked service related information to the first service end; the first service end returns the marked service related information to the group member client;

the method comprises the steps that a group member client displays received service related information in a preset instant messaging group, monitors the copying and pasting operation of the group member on the basis of the service related information, specifically, if the copying operation of the group member on any character in certain service identification information is detected, the service identification information is directly used as an integral copying object, and after the pasting operation of the group member in a message input box is detected, the service identification information is pasted in the message input box to be used as a part of a first instant messaging message;

and the first service end receives a first instant communication message aiming at the appointed virtual group member sent by the group member client.

It should be noted that, in one or more embodiments of the specification, for a process in which the first service end sends feedback information related to a business operation process for the target service to the group member clients, the response information may be sent to each group member client in the preset instant messaging group, so that each group member client displays the response information in a chat window of the preset instant messaging group, where the response information may include: any one of field supplementary prompt information, business operation result information and service related information corresponding to the information query keyword.

As shown in fig. 9, before the step of receiving, at S202, a first instant messaging message sent by the group member client and directed to the designated virtual group member, the creating process for the virtual group member further includes:

s212, after detecting the virtual group member establishing request, establishing an appointed virtual group member in a preset instant communication group;

s214, acquiring function configuration information aiming at the designated virtual group member; wherein the function configuration information includes: at least one item of identification information, integrity check rule information and interface configuration information for information interaction with a second server corresponding to the target service;

specifically, the first service end configures a corresponding information interaction interface based on the interface configuration information for performing information interaction with the second service end corresponding to the target service, and sends a service operation request to an external system (such as the second service end) through the information interaction interface, and receives service-related information and operation result information returned by the external system (such as the second service end).

S216, configuring the designated virtual group members based on the acquired function configuration information to obtain the designated virtual group members having the preset association relation with the target service.

Further, considering that a corresponding business operation is performed on a target service based on a business operation request, the front-end page display information of a client requesting the target service needs to be updated, for example, the business operation request may include: hanging or releasing the maintenance request; correspondingly, in the step S206, the sending the service operation request to a second server corresponding to the target service, so that the second server performs a corresponding service operation on the target service based on the service operation request, specifically including:

and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation based on the business operation request and updates the service state information of the target service, and responding to a service page access request of the service request client based on the updated service state information.

Specifically, after receiving a service operation request for a target service, the second server determines whether a service operation type corresponding to the service operation request belongs to a preset operation type, and if so, executes a corresponding service operation based on the service operation request and updates service state information of the target service;

after receiving a service access request of a service request client, a second server generates front-end page rendering data based on the updated service state information and sends the front-end page rendering data to the service request client; and the service request client performs page rendering based on the front-end page rendering data and displays the corresponding service access page.

Specifically, as shown in fig. 10, still taking the service operation type as maintenance on hook as an example, after receiving a maintenance on hook operation request for a target service, a second server performs maintenance on hook setting on the target service, and sets a maintenance on hook time period in service state information of the target service based on a maintenance on hook start time and a maintenance on hook end time carried in the maintenance on hook operation request, so that after receiving a service access request from a service request client, the service request client is triggered to display an information prompt box in a service access page, for example, if the service on hook is unavailable due to an organization system, the maintenance time is: 2020-06-0100: 00: 002020-06-0300: 00:00 and other service state prompt information.

Further, the target service is a condition of handling services for online services of users in multiple areas, and in order to facilitate management and control of the area services, multiple service exhibition stands may be set, where different areas correspond to different service exhibition stands, so that corresponding service operations may be performed for the online service handling services of some service exhibition stands, for example, at least one area corresponds to one service exhibition stand, and the service operation request carries identification information of at least one service exhibition stand to be operated;

correspondingly, the step S206 of sending the service operation request to a second server corresponding to the target service, so that the second server performs a corresponding service operation on the target service based on the service operation request includes:

and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on at least one service exhibition stand based on the identification information of the at least one service exhibition stand carried in the business operation request.

The service exhibition stand refers to the release of a target service on a front-end page, the target service and the service exhibition stand are in a one-to-many relationship, and one target service can be used on a plurality of service exhibition stands, for example, a accumulation fund business handling service is a target service and can be used on a service exhibition stand corresponding to an XX area and a service exhibition stand corresponding to a YY area.

Wherein the first instant messaging message comprises: identification information of the target service and identification information of a service exhibition stand corresponding to at least one area to be operated by the service;

for example, still taking the service operation type as hanging maintenance as an example, after receiving a hanging maintenance operation request executed by a service exhibition stand corresponding to at least one area, the second server executes corresponding service operation on the service exhibition stand corresponding to the at least one area based on the hanging maintenance operation request and updates service state information of the service exhibition stand corresponding to the at least one area;

after receiving a service access request of a service request client, a second server judges whether identification information of a service exhibition stand carried in the service access request belongs to a service exhibition stand set for hanging maintenance or not, if so, front-end page rendering data are generated based on updated service state information, and the front-end page rendering data are sent to the service request client; and the service request client performs page rendering based on the front-end page rendering data and displays the corresponding service access page.

In a specific embodiment, as shown in fig. 11, a specific implementation process of the service control method includes:

s1101, a group member client sends an information query keyword which is input by a group member in a preset instant messaging group and aims at a target service to a first server, wherein the group member selected and reminded aiming at the information query keyword is an appointed virtual group member, for example, an instant messaging message which is input and sent by a certain group member in a group message input box through the client is an @ appointed virtual group member information query keyword aiming at the target service;

s1102, the first server sends an information query request carrying the information query keyword to the second server;

s1103, the first service end receives service related information corresponding to the information query keyword returned by the second service end;

s1104, the first server sends the received service-related information corresponding to the information query keyword to the group member client;

s1105, the group member client displays the service related information in the preset instant communication group; in order to play a role of message reminding for a group member client requesting service operation, a group member selected to be reminded aiming at the service related information is a group member requesting service operation, for example, the group member requesting service operation is a group member aaa, and correspondingly, an instant messaging message displayed in a group chat interface of a preset instant messaging group is an @ group member aaa and the service related information corresponding to the information query keyword;

s1106, the group member client receives a service operation instruction for the target service, which is input by the group member based on the service-related information, where the service operation instruction includes: based on the service identification information input by copying and pasting operation on part of content in the service related information and the service operation type information directly input by the group members; the group member selected to be reminded for the service operation instruction is an appointed virtual group member, for example, an instant messaging message input and sent by a certain group member in a group message input box through a client is a service operation instruction of the appointed virtual group member aiming at the target service;

s1107, the group member client sends a service operation instruction aiming at the target service to the first server;

s1108, the first service end carries out integrity check on the information field contained in the received service operation instruction to obtain a field integrity check result;

s1109, the first server sends a service operation request aiming at the target service, which is generated according to the service operation instruction and the field integrity check result, to the second server;

s1110, the second server performs operation authority verification on the corresponding group member client based on the received service operation request, executes corresponding service operation on the target service based on the service operation request when the operation authority verification passes, and updates service state information of the target service;

s1111, the second service end returns corresponding service operation result information to the first service end;

s1112, the second server receives a service access request for the target service, which is sent by the service request client;

s1113, the second server sends the front-end page rendering data generated based on the updated service state information to the service request client;

s1114, the service request client renders the page based on the front-end page rendering data, and displays the corresponding service access page.

In a service control method in one or more embodiments of the present specification, a first service end corresponding to an instant messaging application receives a first instant messaging message for a designated virtual group member, where the first instant messaging message is sent by a group member client; wherein, the appointed virtual group member has a preset association relationship with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; generating a business operation request aiming at the target service according to the received first instant messaging message; and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group, so that the management and control of the target service are automatically completed based on the instant communication message, the business operation process aiming at the target service is simplified, the target service is not required to be managed and controlled in an account login mode, and the management and control efficiency of the target service is improved; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

Based on the same technical concept, the service control method described in correspondence to fig. 2 to fig. 11 above, one or more embodiments of the present specification further provide a service control method, fig. 12 is a flowchart of the service control method provided in one or more embodiments of the present specification, and the method in fig. 12 can be executed by a second server corresponding to a target service, as shown in fig. 12, where the method at least includes the following steps:

s1202, receiving a business operation request aiming at a target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by the group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is used by any group member in a preset instant messaging group where the designated virtual group member is located;

s1204, based on the above-mentioned business operation request, carry out the corresponding business operation to the above-mentioned goal service;

the service operation request may be an http or https URL carrying a key message field in the first instant messaging message, where the key message field may include service operation type information, service operation parameter information, and identification information of a message sender for a target service;

specifically, after receiving a service operation request for a target service sent by a first service end, a second service end analyzes the service operation request to obtain service operation type information and service operation parameter information for the target service, and executes corresponding service operation on the target service based on the service operation type information and the service operation parameter information; for example, the service operation type information includes a hang maintenance operation, the service operation parameter information includes a start time and an end time of the hang maintenance, and correspondingly, after receiving the service operation request, the second server executes the service operation of the hang maintenance for the target service, and sets the start time and the end time of the hang maintenance; for another example, the service operation type information includes a hang-up removal maintenance operation, the service operation parameter information includes a start time of the hang-up removal maintenance, and correspondingly, after receiving the service operation request, the second server sets the start time of the hang-up removal maintenance for the target service, and executes the service operation of the hang-up removal maintenance when the current time reaches the start time.

The service operation request is generated by the first service terminal based on a first instant messaging message which is sent by the group member client and aims at the appointed virtual group member and a field integrity check result of the first instant messaging message.

In the S1204, after the corresponding service operation is performed on the target service based on the service operation request, the method further includes:

generating business operation result information aiming at the target service;

and sending the service operation result information to a first service end so that the first service end sends the service operation result information to each group member client in a preset instant messaging group.

Wherein, the service operation request comprises: service type information, service parameter information and group member identification information;

the S1204, based on the service operation request, performs a corresponding service operation on the target service, which specifically includes:

performing operation authority verification on a group member client side which sends the first instant messaging message based on group member identification information carried in the service operation request to obtain a corresponding operation authority verification result;

and if the operation permission verification result is that the permission verification is passed, executing corresponding service operation based on the service type information and the service parameter information carried in the service operation request.

The first instant communication message is input by a group member corresponding to the group member client based on service related information aiming at the target service; the service related information is obtained by the group member client based on the information query keyword in the third instant messaging message aiming at the appointed virtual group member.

Before receiving, at S1202, a service operation request for a target service sent by a first server corresponding to an instant messaging application, the method further includes:

receiving an information query request sent by a first server corresponding to the instant messaging application; wherein, the information query request carries the information query keyword in the third instant messaging message;

acquiring service related information corresponding to the information query keyword;

and returning the acquired service related information to the first service end so that the first service end sends the service related information to the group member client, and receiving a first instant messaging message which is sent by the group member client based on the service related information and aims at a specified virtual group member.

The returning of the obtained service related information to the first service end specifically includes:

marking each service identification information in the obtained service related information as an integral copy object;

returning the marked service related information to a first service end so that the first service end receives a first instant messaging message which is sent by the group member client and aims at the designated virtual group member aiming at the copying operation of at least one target overall copying object; the target overall copy object is determined by the detected copy operation of any character information in the service identification information.

Wherein, the service operation request comprises: hanging or releasing the maintenance request; correspondingly, in the step S1204, based on the service operation request, executing a corresponding service operation on the target service, which specifically includes:

executing corresponding business operation based on the business operation request and updating the service state information of the target service;

and responding the service page access request of the service request client based on the updated service state information.

The target service is an online service handling service for users in multiple areas, at least one area corresponds to one service exhibition stand, and the service operation request carries identification information of at least one service exhibition stand;

correspondingly, the step S1204, based on the service operation request, of executing a corresponding service operation on the target service, specifically includes:

and executing corresponding business operation on at least one service exhibition stand based on the identification information of the at least one service exhibition stand.

In a service control method in one or more embodiments of the present specification, a second server corresponding to a target service receives a service operation request for the target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by the group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; and executing corresponding business operation on the target service based on the received business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment in this specification and the previous embodiment in this specification are based on the same inventive concept, and therefore, the specific implementation of this embodiment may refer to the implementation of the foregoing service control method, and repeated details are not described again.

Corresponding to the service control methods described in fig. 2 to 11, based on the same technical concept, one or more embodiments of the present disclosure further provide a service control device, which is disposed at a first server corresponding to an instant messaging application, and fig. 13 is a schematic diagram of module compositions of the service control device provided in one or more embodiments of the present disclosure, where the service control device is configured to execute the service control methods described in fig. 2 to 11, and as shown in fig. 13, the service control device includes:

an instant message receiving module 1302, which receives a first instant communication message for a designated virtual group member sent by a group member client; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

a service request generating module 1304, configured to generate a service operation request for the target service according to the first instant messaging message;

the service request sending module 1306 is configured to send the service operation request to a second server corresponding to the target service, so that the second server performs a corresponding service operation on the target service based on the service operation request.

Optionally, the service request generating module 1304 is configured to:

carrying out integrity check on a message field contained in the first instant messaging message to obtain a field integrity check result;

and generating a business operation request aiming at the target service according to the first instant communication message and the field integrity check result.

Optionally, the service request generating module 1304 is configured to:

if the field integrity check result indicates that the message field is missing, generating field supplementary prompt information aiming at the first instant messaging message;

sending the field supplementary prompt information to the group member client so that the group member client displays the field supplementary prompt information in the preset instant messaging group by taking the designated virtual group member as a message sender;

receiving a second instant communication message aiming at the designated virtual group member sent by the group member client; wherein the second instant communication message comprises: the field supplement prompt information indicates a characteristic value corresponding to a field to be supplemented;

and generating a business operation request aiming at the target service according to the first instant communication message and the second instant communication message.

Optionally, the apparatus further includes an operation result receiving module, which:

receiving business operation result information returned by the second server aiming at the business operation request;

and sending the service operation result information to each group member client in the preset instant messaging group so that the group member client displays the service operation result information in the preset instant messaging group by taking the designated virtual group member as a message sender.

Optionally, the service operation request includes: service type information, service parameter information and group member identification information;

the service request sending module 1306, which:

and sending the business operation request to a second server corresponding to the target service, so that the second server performs operation authority verification on the group member client based on the group member identification information, and executes corresponding business operation based on the business type information and the business parameter information when the operation authority verification is passed.

Optionally, the instant message receiving module 1302 is configured to:

receiving a third instant messaging message aiming at a designated virtual group member sent by a group member client; wherein the third instant communication message comprises: querying keywords for information of the target service;

sending service related information corresponding to the information query key words to the group member client;

and receiving a first instant communication message which is sent by the group member client based on the service related information and aims at the appointed virtual group member.

Optionally, the instant message receiving module 1302 is configured to:

based on the information query keyword, sending an information query request to a second server corresponding to the target service;

receiving service related information corresponding to the information query keyword, which is returned by the second server aiming at the information query request;

and sending the service related information to the group member client so that the group member client displays the service related information in the preset instant messaging group by taking the designated virtual group member as a message sender.

Optionally, the service-related information includes: a plurality of service identification information, each of said service identification information being marked as an integral replication object;

the instant message receiving module 1302, which:

receiving a first instant communication message aiming at a designated virtual group member, which is sent by the group member client aiming at the copying operation of at least one target overall copying object; and the target overall copy object is determined by the detected copy operation of any character information in the service identification information.

Optionally, the apparatus further includes a virtual group member configuration module, which:

after detecting a virtual group member creation request, creating an appointed virtual group member in a preset instant messaging group;

acquiring function configuration information aiming at the appointed virtual group member; wherein the function configuration information includes: at least one item of identification information, integrity check rule information and interface configuration information for information interaction with a second server corresponding to the target service;

and configuring the designated virtual group member based on the function configuration information to obtain the designated virtual group member having a preset association relation with the target service.

Optionally, the service operation request includes: hanging or releasing the maintenance request;

the service request sending module 1306, which:

and sending the service operation request to a second server corresponding to the target service, so that the second server executes corresponding service operation based on the service operation request and updates service state information of the target service, and responding to a service page access request of a service request client based on the updated service state information.

Optionally, the target service is an online service handling service for users in multiple areas, at least one area corresponds to one service exhibition stand, and the service operation request carries identification information of at least one service exhibition stand;

the service request sending module 1306, which:

and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the at least one service exhibition stand based on the identification information of the at least one service exhibition stand.

In the service control apparatus in one or more embodiments of the present specification, a first service end corresponding to an instant messaging application receives a first instant messaging message for a designated virtual group member, where the first instant messaging message is sent by a group member client; wherein, the appointed virtual group member and the target service have a preset incidence relation; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; generating a business operation request aiming at the target service according to the received first instant messaging message; and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment related to the service control apparatus in this specification and the embodiment related to the service control method in this specification are based on the same inventive concept, and therefore, for specific implementation of this embodiment, reference may be made to the implementation of the foregoing corresponding service control method, and repeated parts are not described again.

Based on the same technical concept, corresponding to the service control method described in fig. 12, one or more embodiments of the present disclosure further provide a service control device, where the service control device is disposed at a second service end corresponding to a target service, and fig. 14 is a schematic diagram of module composition of the service control device provided in one or more embodiments of the present disclosure, where the service control device is configured to execute the service control method described in fig. 2 to 11, and as shown in fig. 14, the service control device includes:

a service request receiving module 1402, configured to receive a service operation request for the target service, sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

a target service control module 1404, which performs corresponding business operations on the target service based on the business operation requests.

Optionally, the service operation request is generated by the first service end based on a first instant messaging message sent by a group member client and aiming at a specified virtual group member and a field integrity check result of the first instant messaging message.

Optionally, the apparatus further includes an operation result sending module, which:

generating business operation result information aiming at the target service;

and sending the service operation result information to the first service end so that the first service end sends the service operation result information to the client of each group member in the preset instant messaging group.

the target service control module 1404, which:

performing operation authority verification on the group member client based on the group member identification information to obtain a corresponding operation authority verification result;

and if the operation permission verification result is that permission verification is passed, executing corresponding service operation based on the service type information and the service parameter information.

Optionally, the first instant communication message is input by a group member corresponding to the group member client based on service-related information for a target service; the service-related information is obtained by the group member client based on an information query keyword in a third instant messaging message for the specified virtual group member.

Optionally, the apparatus further includes a service information sending module, which:

receiving an information query request sent by a first server corresponding to the instant messaging application; wherein the information query request carries the information query keyword in the third instant messaging message;

and returning the service related information to the first service end so that the first service end sends the service related information to the group member client, and receiving a first instant messaging message which is sent by the group member client based on the service related information and aims at a specified virtual group member.

Optionally, the service information sending module is configured to:

marking each service identification information in the service related information as an integral copy object respectively;

returning the marked service related information to the first service end so that the first service end receives a first instant communication message which is sent by the group member client and aims at a designated virtual group member aiming at the copying operation of at least one target overall copying object; and the target overall copy object is determined by the detected copy operation of any character information in the service identification information.

the target service control module 1404, which:

and responding a service page access request of a service request client based on the updated service state information.

the target service control module 1404, which:

and executing corresponding business operation on the at least one service exhibition stand based on the identification information of the at least one service exhibition stand.

In the service control apparatus in one or more embodiments of the present specification, a second server corresponding to a target service receives a service operation request for the target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by the group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; and executing corresponding business operation on the target service based on the received business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment related to the service control apparatus in this specification and the embodiment related to the service control method in this specification are based on the same inventive concept, and therefore, for specific implementation of this embodiment, reference may be made to implementation of the foregoing corresponding service control method, and repeated details are not described again.

Corresponding to the service control methods described in fig. 2 to fig. 12, based on the same technical concept, one or more embodiments of the present specification further provide a service control system, and fig. 15 is a schematic structural diagram of the service control system provided in one or more embodiments of the present specification, and as shown in fig. 15, the apparatus includes: the method comprises the following steps that a group member client, a first server corresponding to instant messaging application and a second server corresponding to target service are connected;

the group member client sends a first instant communication message aiming at the appointed virtual group member to a first service end; wherein, the appointed virtual group member and the target service have a preset incidence relation; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located;

the first service end receives the first instant communication message, generates a business operation request aiming at the target service according to the first instant communication message, and sends the business operation request to a second service end;

In the service control system in one or more embodiments of the present description, directly sending an instant messaging message for a designated virtual group member in an instant messaging group can trigger and complete a service operation for a target service, so as to implement automatic completion of management and control of the target service based on the instant messaging message, thereby simplifying a service operation process for the target service, and improving management and control efficiency of the target service without management and control of the target service by means of account login; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment related to the service control system in this specification and the embodiment related to the service control method in this specification are based on the same inventive concept, and therefore, for specific implementation of this embodiment, reference may be made to implementation of the foregoing corresponding service control method, and repeated details are not described again.

Further, corresponding to the methods shown in fig. 2 to 12, based on the same technical concept, one or more embodiments of the present specification further provide a service control apparatus for performing the service control method, as shown in fig. 16.

The service control apparatus may have a large difference due to different configurations or performances, and may include one or more processors 1601 and a memory 1602, where one or more stored applications or data may be stored in the memory 1602. Wherein the memory 1602 may be a transient storage or a persistent storage. The application program stored in memory 1602 may include one or more modules (not shown), each of which may include a series of computer-executable instructions for controlling the devices in service. Still further, the processor 1601 may be configured to communicate with the memory 1602 to execute a series of computer-executable instructions in the memory 1602 on a service control device. The service control apparatus may also include one or more power supplies 1603, one or more wired or wireless network interfaces 1604, one or more input-output interfaces 1605, one or more keyboards 1606, and the like.

In one particular embodiment, the service control apparatus comprises a memory, and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may comprise one or more modules, and each module may comprise a series of computer-executable instructions for the service control apparatus, and the one or more programs configured to be executed by the one or more processors comprise computer-executable instructions for:

In the service control device in one or more embodiments of the present specification, a first service end corresponding to an instant messaging application receives a first instant messaging message for a designated virtual group member, where the first instant messaging message is sent by a group member client; wherein, the appointed virtual group member has a preset association relationship with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; generating a business operation request aiming at a target service according to the received first instant communication message; and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can acquire all service operations aiming at the target service, and the multi-user interoperability of the service operation process aiming at the target service is improved.

In another particular embodiment, a service control apparatus includes a memory, and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer-executable instructions for the service control apparatus, and the one or more programs configured to be executed by the one or more processors include computer-executable instructions for:

In service control equipment in one or more embodiments of the present description, a second server corresponding to a target service receives a service operation request for the target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by the group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; and executing corresponding business operation on the target service based on the received business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment related to the service control device in this specification and the embodiment related to the service control method in this specification are based on the same inventive concept, and therefore, for specific implementation of this embodiment, reference may be made to implementation of the foregoing corresponding service control method, and repeated details are not described again.

Further, based on the same technical concept, corresponding to the methods shown in fig. 2 to 12, one or more embodiments of the present specification further provide a storage medium for storing computer-executable instructions, where in a specific embodiment, the storage medium may be a usb disk, an optical disk, a hard disk, and the like, and the storage medium stores computer-executable instructions that, when executed by a processor, implement the following processes:

When the computer-executable instructions stored in the storage medium in one or more embodiments of the present specification are executed by the processor, the first service end corresponding to the instant messaging application receives a first instant messaging message for a designated virtual group member sent by the group member client; wherein, the appointed virtual group member and the target service have a preset incidence relation; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; generating a business operation request aiming at the target service according to the received first instant messaging message; and sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

In another specific embodiment, the storage medium may be a usb disk, an optical disk, a hard disk, or the like, and the storage medium stores computer executable instructions that, when executed by the processor, implement the following process:

When the computer-executable instructions stored in the storage medium in one or more embodiments of the present specification are executed by the processor, the second server corresponding to the target service receives a business operation request for the target service, which is sent by the first server corresponding to the instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by the group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relationship with the target service; the group member client is a client used by any group member in a preset instant messaging group where the designated virtual group member is located; and executing corresponding business operation on the target service based on the received business operation request. The business operation aiming at the target service can be triggered and completed by directly sending the instant communication message aiming at the appointed virtual group member in the instant communication group so as to realize the automatic control of the target service based on the instant communication message, thereby simplifying the business operation process aiming at the target service, and controlling the target service without an account login mode, thereby improving the control efficiency of the target service; meanwhile, the service operation triggering message and the service operation result message can be displayed in the instant messaging group, so that all members in the group can know all service operations aiming at the target service, and the multi-user interoperability in the service operation process aiming at the target service is improved.

It should be noted that the embodiment related to the storage medium in this specification and the embodiment related to the service control method in this specification are based on the same inventive concept, and therefore, for specific implementation of this embodiment, reference may be made to implementation of the foregoing corresponding service control method, and repeated details are not described again.

The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.

In the 90 s of the 20 th century, improvements in a technology could clearly distinguish between improvements in hardware (e.g., improvements in circuit structures such as diodes, transistors, switches, etc.) and improvements in software (improvements in process flow). However, as technology advances, many of today's process flow improvements have been seen as direct improvements in hardware circuit architecture. Designers almost always obtain the corresponding hardware circuit structure by programming an improved method flow into the hardware circuit. Thus, it cannot be said that an improvement in the process flow cannot be realized by hardware physical blocks. For example, a Programmable Logic Device (PLD), such as a Field Programmable Gate Array (FPGA), is an integrated circuit whose Logic functions are determined by programming the Device by a user. A digital system is "integrated" on a PLD by the designer's own programming without requiring the chip manufacturer to design and fabricate application-specific integrated circuit chips. Furthermore, nowadays, instead of manually making an Integrated Circuit chip, such Programming is often implemented by "logic compiler" software, which is similar to a software compiler used in program development and writing, but the original code before compiling is also written by a specific Programming Language, which is called Hardware Description Language (HDL), and HDL is not only one but many, such as abel (advanced Boolean Expression Language), ahdl (alternate Language Description Language), traffic, pl (core unified Programming Language), Cal, jhdware Description Language, langua, mylar, pams, hardlanguage (Hardware Description Language), vhlanguage, Language, HDL, software Language (Hardware Description Language), and vhjjjjjjjjjjjjjjjg Language, which are currently used in most fields. It will also be apparent to those skilled in the art that hardware circuitry that implements the logical method flows can be readily obtained by merely slightly programming the method flows into an integrated circuit using the hardware description languages described above.

The controller may be implemented in any suitable manner, for example, the controller may take the form of, for example, a microprocessor or processor and a computer-readable medium storing computer-readable program code (e.g., software or firmware) executable by the (micro) processor, logic gates, switches, an Application Specific Integrated Circuit (ASIC), a programmable logic controller, and an embedded microcontroller, examples of which include, but are not limited to, the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20, and Silicone Labs C8051F320, the memory controller may also be implemented as part of the control logic for the memory. Those skilled in the art will also appreciate that, in addition to implementing the controller as pure computer readable program code, the same functionality can be implemented by logically programming method steps such that the controller is in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, embedded microcontrollers and the like. Such a controller may thus be considered a hardware component, and the means included therein for performing the various functions may also be considered as a structure within the hardware component. Or even means for performing the functions may be regarded as being both a software module for performing the method and a structure within a hardware component.

The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smartphone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

For convenience of description, the above devices are described as being divided into various units by function, and are described separately. Of course, the functionality of the various elements may be implemented in the same one or more software and/or hardware implementations of one or more of the present descriptions.

As will be appreciated by one skilled in the art, one or more embodiments of the present description may be provided as a method, system, or computer program product. Accordingly, one or more of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, one or more of the present description may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied in the medium.

One or more of the present specification has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to one or more embodiments of the specification. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

As will be appreciated by one skilled in the art, one or more embodiments of the present description may be provided as a method, system, or computer program product. Accordingly, one or more of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, one or more of the present description can take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

One or more of the present specification can be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. One or more of the present specification can also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, as for the system embodiment, since it is substantially similar to the method embodiment, the description is relatively simple, and reference may be made to the partial description of the method embodiment for relevant points.

The above description is merely illustrative of one or more embodiments of the present disclosure and is not intended to limit one or more embodiments of the present disclosure. Various modifications and alterations to one or more of the present descriptions will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement or the like made within the spirit and principle of one or more of the present specification should be included in the scope of one or more claims of the present specification.

Claims

1. A service control method is applied to a first server corresponding to instant messaging application, and comprises the following steps:

receiving a first instant communication message aiming at a designated virtual group member sent by a group member client; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

sending the business operation request to a second server corresponding to the target service, so that the second server executes corresponding business operation on the target service based on the business operation request; the business operation comprises starting service maintenance or releasing service maintenance.

2. The method of claim 1, wherein the generating a business operation request for the target service from the first instant communication message comprises:

3. The method of claim 2, wherein the generating a business operation request for the target service according to the first instant messaging message and the field integrity check result comprises:

4. The method of claim 1, wherein after sending the service operation request to the second server corresponding to the target service, further comprising:

5. The method of claim 1, wherein the service operation request comprises: service type information, service parameter information and group member identification information;

the sending the service operation request to a second server corresponding to the target service, so that the second server executes a corresponding service operation based on the service operation request, includes:

6. The method of claim 1, wherein the receiving a first instant messaging message sent by a group member client for a specified virtual group member comprises:

receiving a third instant messaging message aiming at a designated virtual group member sent by a group member client;

7. The method of claim 6, wherein the sending service-related information corresponding to the information query keyword to the group member clients comprises:

8. The method of claim 6, wherein the receiving a first instant communication message sent by the group member client for a designated virtual group member based on the service-related information comprises:

9. The method of claim 1, wherein prior to receiving a first instant messaging message sent by a group member client for a specified virtual group member, further comprising:

10. The method of claim 1, wherein the service operation request comprises: hanging or releasing the maintenance request;

11. The method according to claim 1, wherein the target service is an online business handling service for users in a plurality of areas, at least one of the areas corresponds to one service exhibition stand, and the business operation request carries identification information of at least one of the service exhibition stands;

the sending the service operation request to a second server corresponding to the target service, so that the second server performs a corresponding service operation on the target service based on the service operation request, includes:

12. A service control method is applied to a second server corresponding to a target service, and comprises the following steps:

receiving a business operation request aiming at the target service, which is sent by a first server corresponding to the instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one piece of service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the target service in a third instant messaging message sent by the group member client;

based on the business operation request, executing corresponding business operation on the target service; the business operation comprises starting service maintenance or releasing service maintenance.

13. The method of claim 12, wherein the business operation request is generated by the first service based on a first instant messaging message sent by a group member client for a specified virtual group member and field integrity check results of the first instant messaging message.

14. The method of claim 12, wherein after performing the corresponding business operation on the target service based on the business operation request, further comprising:

generating business operation result information aiming at the target service;

15. The method of claim 12, wherein the business operation request comprises: service type information, service parameter information and group member identification information;

the executing corresponding business operation to the target service based on the business operation request comprises:

and if the operation authority verification result is that the authority verification is passed, executing corresponding service operation based on the service type information and the service parameter information.

16. The method of claim 12, wherein the first instant communication message is input by a group member corresponding to the group member client based on service-related information for a target service; the service-related information is obtained by the group member client based on an information query keyword in a third instant messaging message for a specified virtual group member.

17. The method of claim 16, wherein before receiving the service operation request for the target service sent by the first server corresponding to the instant messaging application, the method further comprises:

18. The method of claim 17, wherein the returning the service related information to the first service end comprises:

19. The method of claim 12, wherein the business operation request comprises: hanging or releasing the maintenance request;

the executing the corresponding business operation to the target service based on the business operation request comprises:

20. The method of claim 12, wherein the target service is an online business handling service for users in a plurality of areas, at least one of the areas corresponds to one service exhibition stand, and the business operation request carries identification information of at least one of the service exhibition stands;

21. A service control device is arranged at a first server corresponding to instant messaging application, and comprises:

the system comprises an instant message receiving module, a virtual group member setting module and a virtual group member selecting module, wherein the instant message receiving module is used for receiving a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

a service request generating module, which generates a service operation request aiming at the target service according to the first instant communication message;

the service request sending module is used for sending the service operation request to a second server corresponding to the target service, so that the second server executes corresponding service operation on the target service based on the service operation request; the business operation comprises starting service maintenance or releasing service maintenance.

22. A service control device is arranged at a second server corresponding to a target service, and comprises:

the service request receiving module is used for receiving a service operation request aiming at the target service, which is sent by a first server corresponding to the instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

the target service control module executes corresponding business operation on the target service based on the business operation request; the business operation comprises starting service maintenance or releasing service maintenance.

23. A service control system, comprising: the method comprises the following steps that a group member client, a first server corresponding to instant messaging application and a second server corresponding to target service are connected;

the first server receives the first instant messaging message, generates a business operation request aiming at the target service according to the first instant messaging message, and sends the business operation request to the second server, wherein the first instant messaging message is sent by the group member client aiming at the copy operation of at least one target whole copy object in a plurality of whole copy objects, each whole copy object is obtained by carrying out copy object marking aiming at one service identification information in the service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

the second server receives the business operation request and executes corresponding business operation on the target service based on the business operation request; the business operation comprises starting service maintenance or releasing service maintenance.

24. A service control device comprising:

a processor; and

a memory arranged to store computer executable instructions that, when executed, cause the processor to:

receiving a first instant communication message aiming at a designated virtual group member, which is sent by a group member client; the designated virtual group member and the target service have a preset association relationship; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

generating a business operation request aiming at the target service according to the first instant communication message; wherein;

25. A service control device comprising:

a processor; and

receiving a business operation request aiming at a target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relationship with the target service; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the information of the target service in a third instant messaging message sent by the group member client;

26. A storage medium storing computer-executable instructions that, when executed by a processor, implement a method of:

27. A storage medium storing computer-executable instructions that, when executed by a processor, implement a method of:

receiving a business operation request aiming at a target service, which is sent by a first server corresponding to an instant messaging application; the service operation request is generated by the first service terminal based on a first instant communication message which is sent by a group member client and aims at a specified virtual group member; the designated virtual group member has a preset association relation with the target service; the group member client is a client used by any group member in a preset instant messaging group in which the designated virtual group member is located, the first instant messaging message is sent by the group member client aiming at the copying operation of at least one target integral copying object in a plurality of integral copying objects, each integral copying object is obtained by carrying out copying object marking aiming at one piece of service identification information in service related information of the target service, and the service related information is obtained by inquiring a keyword aiming at the target service in a third instant messaging message sent by the group member client;