CN112135076A - Terminal teller machine and intelligent double-recording application thereof - Google Patents
Terminal teller machine and intelligent double-recording application thereof Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N5/00—Details of television systems
- H04N5/76—Television signal recording
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
- G06F3/033—Pointing devices displaced or positioned by the user, e.g. mice, trackballs, pens or joysticks; Accessories therefor
- G06F3/0354—Pointing devices displaced or positioned by the user, e.g. mice, trackballs, pens or joysticks; Accessories therefor with detection of 2D relative movements between the device, or an operating part thereof, and a plane or surface, e.g. 2D mice, trackballs, pens or pucks
- G06F3/03545—Pens or stylus
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
- G06F3/041—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means
- G06F3/044—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means by capacitive means
- G06F3/0442—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means by capacitive means using active external devices, e.g. active pens, for transmitting changes in electrical potential to be received by the digitiser
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
- G06F3/1423—Digital output to display device ; Cooperation and interconnection of the display device with other functional units controlling a plurality of local displays, e.g. CRT and flat panel display
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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Abstract
The invention discloses a terminal teller machine and an intelligent double-recording application thereof, comprising: the system comprises an operation display screen, a play display screen, a camera module, a voice recognition module and a sign pen. The intelligent double-recording application comprises a function of selecting the double-recording service related to the to-be-processed service; double-recording animation reminding, prompting a user to aim at a camera and the like in the whole process; playing a teaching video, performing question answering and double-recording operation, and performing real-time voice recognition; double-recording, copying and signature adding to realize paperless; in the double recording process, if the customer looks down at the mobile phone and the like which do not accord with the double recording requirement, the system gives a striking violation prompt; the invention aims to provide a terminal teller machine and intelligent double-recording application thereof, which can complete the double-recording link function in a service to be handled without queuing for a user, automatically load double-recording result data when handling associated services, have good customer experience and can reduce service handling time.
Description
Technical Field
The invention relates to a terminal teller machine and intelligent double-recording application thereof.
Background
When the current customer transacts relevant business at certificate and bank business office, if need carry out two recordings in the business, all must get into the room of setting up two recordings, prepare relevant professional audio recording video recording equipment in advance, need two staff to participate in simultaneously, a staff and customer ask for an answer merge into the mirror, another staff is responsible for the video recording, and the back of accomplishing is exported the audio and video file of video recording, and the business system of leading-in again submits the audit together.
When handling certificates and related bank services, double recording is a high-frequency service link, queuing waiting can be caused, customer service experience is poor, recording needs to be restarted when the conditions of incompatibilities such as head lowering, video recording area separation and the like exist in the video recording process, double recording becomes a bottleneck of handling related services for customers, and meanwhile, waste of resources and labor cost is caused because special double recording rooms, equipment and multiple workers need to be arranged for participation.
Disclosure of Invention
In order to solve the problems in the prior art, the invention aims to provide a terminal teller machine and an intelligent double-recording application thereof, which mainly perform audio and video question and answer between a client and the teller machine or between the client and a remote seat and simultaneously perform real-time audio and video archiving through a self-service double-recording or remote double-recording implementation mode.
To achieve the object of the present invention, there is provided a terminal teller machine comprising:
the operation display screen is an electromagnetic capacitive screen and is used for interaction between the terminal teller machine and a user;
the playing display screen is used for playing the teaching video and displaying the double-recording real-time video information;
the camera module is used for shooting user operation information and recording a video in real time;
the voice module is used for carrying out voice broadcast when each step starts in the double recording process, prompting the operation which is required to be finished by a user and optimizing the customer experience;
the voice recognition module is used for recognizing the dialect questions answered by the client in real time in the question-answering process of the double-recording dialect;
the sign pen writes on the operation display screen, can record and collect electronic handwriting data, can encrypt and store the handwriting data in a PDF (Portable document Format) file, and can write and replay the handwriting data in the PDF file; the handwriting data refers to writing force, acceleration, vector pattern data and the like. The sign pen can adopt any one of the existing sign pens, and a passive wireless sign pen is adopted, so that the positioning and the pressure sensing are realized by cutting magnetic lines. The paperless terminal (operation screen) receives information of the electromagnetic pen through the HID interface, information of the position XY coordinate, pressure and acceleration of the electromagnetic equipment is achieved, and calligraphy effects similar to a pen writing brush are achieved through a handwriting smoothing algorithm.
Furthermore, in order to ensure the double-record auditing passing rate of the client, the image detection technology is supported. In the double recording process, if the client lowers the head to see the mobile phone, wears a hat or glasses, deviates from a camera shooting area midway and does not meet the double recording requirement, the application can give a striking violation prompt, the violation prompt is not corrected after 5 seconds, the system can automatically quit, and the prompt is to restart double recording.
Furthermore, the broadcasting of the double-recording business voice operation is controlled by a client in real time, the acceleration and the deceleration of the voice operation broadcasting can be controlled, the voice operation broadcasting can be repeatedly broadcasted, and the voice operation broadcasting can be suspended.
Furthermore, after real-time voice recognition and business speech broadcasting are completed, the client answers the speech problems, and the system performs real-time voice recognition through the voice recognition module and displays recognition results. Each word has three chances of answer recognition, if the three times of word do not finish the word question and answer, the 'continue' button is displayed, and the user can click to enter the next question.
Furthermore, video playback can be carried out, and after double recording is finished, a client can review the recorded video by operating the display screen before submitting the video, so that the manual dragging and pulling of the video progress is supported, and re-recording can be selected.
Furthermore, when each step in the double recording process is started, the voice module is used for carrying out real-time voice broadcasting, so that the operation which the user needs to complete is prompted, and the customer experience is optimized.
Further, an upper screen and a lower screen double-screen mode is adopted, the lower screen is an operation display screen and is configured to be interaction between the terminal teller machine and the client; the upper screen is a playing display screen and is used for playing the teaching video and displaying the double-recording real-time video information. And according to the service requirement, the real-time interactive synchronization and data sharing of the upper screen and the lower screen are realized.
Furthermore, a plurality of picture modes are supported, namely a single picture mode (self-service double recording, supporting the self-service business handling of a guide user) and a picture-in-picture mode (remote double recording, supporting the remote video witness of the user and a seat through a terminal teller machine); the picture mode can be set according to different service requirements.
Further, the double-recording audio and video data information is uploaded in a streaming media mode in real time in the double-recording process and stored in the background management server.
After adopting the technical scheme, compared with the prior art, the invention has the following beneficial effects:
the terminal teller machine and the intelligent double-recording application thereof provided by the invention can enable a user to finish the double-recording link function of a service to be processed on the terminal teller machine in advance without waiting in a queue, the terminal teller machine uploads double-recorded audio and video data information to a background management server in a streaming media mode in real time, and intelligent double-recording result data is automatically loaded when the associated service is processed, so that the service processing time is saved, the user experience is better, and the number of customer service personnel and the cost of hardware equipment related to double recording are reduced.
Drawings
FIG. 1 is a block diagram of a double-recording module of a terminal teller machine according to the present invention;
fig. 2 is a reserved dual-recording service selection page provided by the present invention;
FIG. 3 illustrates a self-service double-recording single-screen mode of a teller machine according to the present invention;
FIG. 4 illustrates a remote double-recording double-screen mode of a teller machine according to the present invention;
FIG. 5 is a double-entry reminder page for a teller machine according to the present invention;
FIG. 6 is a drawing illustrating a teller machine playing a teaching video according to the present invention;
FIG. 7 is a teller machine viewing a teaching video reminder page provided by the present invention;
FIG. 8 is a diagram of one of the question-answering operation interfaces of the teller machine dual-recording operation provided by the present invention;
FIG. 9 is a second operation interface of the teller machine double-recording question-answering operation provided by the present invention;
FIG. 10 is a third interface of the question-answering operation of the teller machine with double-talk recording according to the present invention;
FIG. 11 is a fourth illustration of the question-answering operation interface of the teller machine dual-recording operation provided by the present invention;
FIG. 12 is a dual copy page for a teller machine provided in accordance with the present invention;
FIG. 13 is a teller machine add signature page provided by the present invention;
fig. 14 is a double-record reminding page of the teller machine according to the present invention;
fig. 15 is a double-recording playback page of the teller machine according to the present invention;
in the figure: the method comprises the steps of 1-operating a display screen, 2-playing the display screen, 3-camera module, 4-voice module, 5-voice recognition module and 6-sign pen.
Detailed Description
The technical solutions provided by the present invention are further described in detail with reference to the accompanying drawings and specific examples.
The invention provides a terminal teller machine and intelligent double-recording application thereof, aiming at solving the problems that when the existing client transacts related services in a certificate and a bank business hall, if double recording is required in the services, the client must enter a set double-recording room, a related professional recording and video device is prepared in advance, two workers are required to participate simultaneously, one worker and the client ask-answer are merged into a mirror, the other worker is responsible for recording the video, after the completion, the recorded audio and video file is exported and then imported into a service system to be submitted for auditing, the client service experience is poor, and simultaneously, the resource and labor cost waste is caused.
Fig. 1 illustrates the structure of a terminal teller machine provided by the present invention, which comprises an operation display screen 1, a play display screen 2, a camera module 3, a voice module 4, a voice recognition module 5, and a sign pen 6; the function of each module is as follows:
the operation display screen 1 is an electromagnetic capacitive screen and is configured to interact between the terminal teller machine and a user;
the playing display screen 2 is configured to play the teaching video and display double-recording real-time video information;
the camera module 3 is configured to shoot user operation information and record videos in real time;
the voice module 4 is configured to perform voice broadcast when each step in the double recording process starts, prompt the user of the operation to be completed and optimize the customer experience;
the voice recognition module 5 is configured to recognize the dialect questions answered by the client in real time in the question-answering process of the double-recording dialect;
the sign pen 6 is used for writing on the operation display screen, is configured to record and collect electronic handwriting data, can encrypt and store the handwriting data in a PDF (Portable document Format) file, and can write and replay the handwriting data in the PDF file; the handwriting data refers to writing force, acceleration, vector pattern data and the like. The sign pen can adopt any one of the existing sign pens, and a passive wireless sign pen is adopted, so that the positioning and the pressure sensing are realized by cutting magnetic lines. The paperless terminal (operation screen) receives information of the electromagnetic pen through the HID interface, information of the position XY coordinate, pressure and acceleration of the electromagnetic equipment is achieved, and calligraphy effects similar to a pen writing brush are achieved through a handwriting smoothing algorithm.
To achieve the purpose of the invention, the implementation steps of the intelligent double-recording technology on the terminal teller machine provided herein comprise:
step 1: selecting a to-do dual-recording service
The voice module carries out broadcasting and prompting: requesting to select a service to be dealt with, and recording a video related to the service after clicking;
selecting a specific service to be handled for double recording on an operation display screen, as shown in fig. 2; dual-recording of different services, the compliance requiring different forms of dual-recording (self-service dual-recording, as shown in fig. 3; remote dual-recording, as shown in fig. 4); displaying related carousel advertisements on a full screen of a playing display screen; and entering the step 2 after clicking the specific to-be-handled service.
Step 2: double-recording animation reminder
The voice module carries out broadcasting and prompting: according to the supervision requirement, a user needs to record a video, please read the notice and carry out the operation according to the prompt, and click the next step after the completion;
operating the display screen to enter a double-recording animation prompting page to prompt a user to aim at the camera head in the whole process, cannot look down at the mobile phone, cannot leave a camera shooting area and the like, as shown in fig. 5; clicking next proceeds to step 3.
And step 3: playing a teaching video
Broadcasting a teaching video related to the broadcasting service on the left side of the display screen, starting video recording by opening the camera at the same time, and displaying real-time video information on the right side, as shown in fig. 6; operating the display screen to enter a prompt page for watching the video animation for teaching, as shown in fig. 7; after the broadcast video is played, operating a display screen to automatically jump a speech broadcasting page, and entering step 4;
the video for teaching must be viewed completely according to the compliance requirement, and can not skip or fast forward for playing;
and the system plays the teaching video according to the service compliance configuration, and if the system is not configured to play the teaching video for a certain service, the step is automatically skipped.
And 4, step 4: talking question-answer
The voice module carries out broadcasting and prompting: please sequentially answer the questions of the intelligent teller machine according to the information prompt of the operation screen, and click the next step after the questions are finished;
operating the display screen to enter a voice broadcasting text prompting page, automatically broadcasting a first voice at an interval of 1 second after voice broadcasting prompting is finished, and prompting a user to answer after voice broadcasting is finished, as shown in fig. 8; after the user finishes answering, the real-time voice recognition is carried out through the voice recognition module, and the character information answered by the user is displayed, as shown in fig. 9; if the answer of the user is correct, automatically broadcasting the next speech operation; if the answer recognition of the user is wrong, prompting the user to answer the answer again with a loud sound, as shown in FIG. 10; if the user still recognizes errors after continuously answering for three times, prompting the user to click the continuation button on the right side, and automatically broadcasting the next dialog after the user clicks, as shown in fig. 11; the left side of the playing display screen displays static advertisement pictures, and the right side displays real-time videos, as shown in fig. 3;
the business conversation broadcasting is controlled by a client in real time, and the acceleration or deceleration speed of the conversation broadcasting speed can be controlled by clicking an acceleration button or a deceleration button for 0.1 second; clicking a replay button to repeatedly broadcast the speech; clicking a pause button can pause the speech broadcast, as shown in fig. 8;
after the user answers all the talk reports, the next button can be clicked, and the step 5 is carried out after the user clicks;
the number of business dialogs is configured by the system according to business compliance, and if the system is not configured with the dialogs for a certain business, the step is automatically skipped.
And 5: double transcription and signature addition
The voice module carries out broadcasting and prompting: please, according to the information prompt of the operation screen, copying key prompt words in sequence, adding a signature, and clicking the next step after finishing;
operating the display screen to enter a dual transcription page, as shown in FIG. 12; copying is carried out on the operation display screen through the sign pen, and after copying is finished, a window for adding the signature is clicked to pop up the window for adding the signature, as shown in fig. 13; the client can carry out signature through the sign pen, and after the signature is finished, the real-time signature is displayed in the signature area. Clicking on a signed name may support re-signing;
clicking the next step after the signature is finished, uploading copying and signature data to a server after clicking, and entering step 7;
the double transcription and signature addition are configured by the system according to the business compliance, and if the system is not configured for a certain business, the step is automatically skipped.
Step 6: violation reminding
In order to ensure the double-recording auditing pass rate of the client, in the double-recording process, if the client lowers the head to see a mobile phone, wears a hat or glasses, deviates from a shooting area in the midway and does not meet the double-recording requirement, the system gives a striking prompt, as shown in fig. 14. If the prompt disappears after the customer corrects the record, if the record is not corrected for more than 5 seconds, the system automatically exits to the double-record reminding page, and the prompt restarts the double-record.
And 7: dual recording video playback
Voice module voice reporting prompt: please review the double-recording video, and click the 'submit' button after confirming that no errors exist;
after the double recording is finished, the client can review the recorded video before submitting the video, supports the manual dragging of the video progress, and can perform double recording again, as shown in fig. 15;
the above embodiments are merely to illustrate the technical solution of the present invention and not to limit the same, and modifications and equivalents of the technical solution of the present invention by those skilled in the art are covered by the scope of the claims of the present invention without departing from the spirit and scope of the technical solution of the present invention.
Claims (9)
1. A terminal teller machine, characterized by a series of expansion modules mounted on the terminal teller machine, comprising:
the operation display screen is an electromagnetic capacitive screen and is used for interaction between the terminal teller machine and a user;
the playing display screen is used for playing the teaching video and displaying the double-recording real-time video information;
the camera module is used for shooting user operation information and recording a video in real time;
the voice module is used for carrying out voice broadcast when each step starts in the double recording process, prompting the operation which is required to be finished by a user and optimizing the customer experience;
the voice recognition module is used for recognizing the dialect questions answered by the client in real time in the question-answering process of the double-recording dialect;
the sign pen writes on the operation display screen, can record and collect electronic handwriting data, can encrypt and store the handwriting data in a PDF (Portable document Format) file, and can write and replay the handwriting data in the PDF file; wherein, the handwriting data refers to writing force, acceleration, vector pattern data and the like; the sign pen can adopt any one of the existing sign pens, a passive wireless sign pen is adopted, and positioning and pressure sensing are realized by cutting magnetic lines; the paperless terminal (operation screen) receives information of the electromagnetic pen through the HID interface, information of the position XY coordinate, pressure and acceleration of the electromagnetic equipment is achieved, and calligraphy effects similar to a pen writing brush are achieved through a handwriting smoothing algorithm.
2. The terminal teller machine of claim 1 wherein: in order to ensure the double-record auditing passing rate of the client, the image detection technology is supported; in the double recording process, if the client lowers the head to see the mobile phone, wears a hat or glasses, deviates from a camera shooting area midway and does not meet the double recording requirement, the application can give a striking violation prompt, the violation prompt is not corrected after 5 seconds, the system can automatically quit, and the prompt is to restart double recording.
3. The terminal teller machine of claim 1 wherein: the broadcasting of the double-recording business voice operation is controlled by a client in real time, the acceleration and the deceleration of the voice operation broadcasting can be controlled, the voice operation broadcasting can be repeatedly broadcasted, and the voice operation broadcasting can be suspended.
4. The terminal teller machine of claim 1 wherein: after the service speech broadcast is finished, the customer answers the speech question, and the system performs real-time speech recognition through a speech recognition module and displays a recognition result; each word has three chances of answer recognition, if the three times of word do not finish the word question and answer, the 'continue' button is displayed, and the user can click to enter the next question.
5. The terminal teller machine of claim 1 wherein: the video playback can be carried out, after the double recording is finished, a client can review the recorded video by operating the display screen before submitting the video, the manual dragging and pulling of the video progress is supported, and the re-recording can be selected.
6. The terminal teller machine of claim 1 wherein: and in the double recording process, voice broadcasting is carried out through the voice module when each step is started, so that the operation which the user should complete is prompted, and the customer experience is optimized.
7. The terminal teller machine of claim 1 wherein: adopting a dual-screen mode of upper and lower screens, wherein the lower screen is an operation display screen and is configured as the interaction between a terminal teller machine and a client; the upper screen is a playing display screen and is used for playing the teaching video and displaying the double-recording real-time video information; and according to the service requirement, the real-time interactive synchronization and data sharing of the upper screen and the lower screen are realized.
8. The terminal teller machine of claim 1 wherein: the method supports multiple picture modes, namely a single picture mode (self-service double recording, supporting the self-service business handling of a guided user) and a picture-in-picture mode (remote double recording, supporting the remote video witness of the user and a seat through a terminal teller machine); the picture mode can be set according to different service requirements.
9. The terminal teller machine of claim 1 wherein: and uploading the double-recorded audio and video data information in a streaming media form in real time in the double-recording process and storing the double-recorded audio and video data information to a background management server.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010848699.2A CN112135076A (en) | 2020-08-21 | 2020-08-21 | Terminal teller machine and intelligent double-recording application thereof |
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| CN202010848699.2A CN112135076A (en) | 2020-08-21 | 2020-08-21 | Terminal teller machine and intelligent double-recording application thereof |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113487199A (en) * | 2021-07-12 | 2021-10-08 | 国泰君安证券股份有限公司 | Method, device, processor and storage medium for realizing securities appropriateness business risk disclosure audio-video recording processing based on self-service equipment |
| CN113660393A (en) * | 2021-07-08 | 2021-11-16 | 上海途悠信息科技有限公司 | Service window double-recording system |
| CN117290276A (en) * | 2023-07-21 | 2023-12-26 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
-
2020
- 2020-08-21 CN CN202010848699.2A patent/CN112135076A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113660393A (en) * | 2021-07-08 | 2021-11-16 | 上海途悠信息科技有限公司 | Service window double-recording system |
| CN113487199A (en) * | 2021-07-12 | 2021-10-08 | 国泰君安证券股份有限公司 | Method, device, processor and storage medium for realizing securities appropriateness business risk disclosure audio-video recording processing based on self-service equipment |
| CN117290276A (en) * | 2023-07-21 | 2023-12-26 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
| CN117290276B (en) * | 2023-07-21 | 2024-03-19 | 江苏思行达信息技术有限公司 | Out-cabinet interaction terminal and interaction system thereof |
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