CN112016709A - Customer regional fault active research and judgment method for supporting fault first-aid repair - Google Patents
Customer regional fault active research and judgment method for supporting fault first-aid repair Download PDFInfo
- Publication number
- CN112016709A CN112016709A CN202010812270.8A CN202010812270A CN112016709A CN 112016709 A CN112016709 A CN 112016709A CN 202010812270 A CN202010812270 A CN 202010812270A CN 112016709 A CN112016709 A CN 112016709A
- Authority
- CN
- China
- Prior art keywords
- fault
- active
- repair
- regional
- judgment
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/27—Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/48—Program initiating; Program switching, e.g. by interrupt
- G06F9/4806—Task transfer initiation or dispatching
- G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
- G06F9/4881—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Human Resources & Organizations (AREA)
- Economics (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- General Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- Software Systems (AREA)
- Tourism & Hospitality (AREA)
- Marketing (AREA)
- Databases & Information Systems (AREA)
- General Health & Medical Sciences (AREA)
- Water Supply & Treatment (AREA)
- Primary Health Care (AREA)
- Computing Systems (AREA)
- Public Health (AREA)
- Data Mining & Analysis (AREA)
- Entrepreneurship & Innovation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a customer regional fault active study and judgment method for supporting fault emergency repair, which relates to the field of electric power and comprises a user-variable meter relationship, data acquisition, power failure early warning, active emergency repair and active study and judgment, wherein the user-variable meter relationship, the data acquisition, the power failure early warning and the active emergency repair are all connected to the active study and judgment. The invention aims at the defects of the fault repair technology in the aspects of active study and judgment and active repair, increases a client side regional fault active study and judgment method for fault repair, combines a power grid variable-user-meter topological relation, actively studies and judges regional faults according to a certain rule system, carries out fault early warning, triggers a fault equipment active repair task sheet, automatically sends the fault equipment active repair task sheet to repair personnel for carrying out equipment repair, realizes automatic study and judgment monitoring, early warning and quick response processing after regional faults are emergent, supports the customer service personnel to quickly answer the repair progress of the customer, reduces the traffic sudden increase working pressure of a customer service center, and improves the satisfaction degree of electricity customers.
Description
Technical Field
The invention relates to the technical field of electric power, in particular to a customer regional fault active studying and judging method for supporting fault emergency repair.
Background
The current client side fault repair technology only has the functions of common repair acceptance and repair processing, is a service mode of passive repair, and cannot timely treat faults at the first time after regional faults occur, so that telephone repair of a large number of users causes sudden increase of telephone traffic of a customer service center.
Disclosure of Invention
The invention aims to provide a customer regional fault active research and judgment method for supporting fault emergency repair, which aims to solve the problems that the current customer side fault repair technology only has the functions of common repair acceptance and repair processing, is a service mode of passive emergency repair, and when regional faults occur, the faults cannot be timely treated at the first time, and a large number of telephone repair is carried out by a user to cause the sudden increase of telephone traffic of a customer service center.
In order to achieve the purpose, the invention provides the following technical scheme: the customer regional fault active studying and judging method for supporting fault first-aid repair comprises a user-variable meter relation module, a data acquisition module, a power failure early warning module, an active first-aid repair module and an active studying and judging module, wherein the user-variable meter relation module, the data acquisition module, the power failure early warning module and the active first-aid repair module are all connected to the active studying and judging module.
Preferably, the active studying and judging module includes the following procedures:
(1) synchronously acquiring user information, a household-to-household relationship and a household-to-table relationship from marketing system data, and synchronously acquiring a power failure record, a terminal power failure event and a relay state from acquisition system data;
(2) establishing a study and judgment model according to study and judgment rules, establishing a scheduling task to schedule and execute distributed computing tasks, analyzing the results of power failure records, terminal power failure time and relay state in a certain time of the same transformer area, and generating regional fault detail;
(3) and the system acquires the detail of regional faults, and automatically generates power failure early warning information and an active first-aid repair work order.
Preferably, the active studying and judging module includes the following rules:
(1) if more than 3 power-down records exist in the same meter box within a certain time, determining that the meter box has a fault;
(2) if more than 3 relays exist in the same meter box within a certain time and the relay state is off, the fault of the meter box is judged;
(3) if more than 2 meter box faults exist in the same transformer area within a certain time, the transformer area is judged to be in fault;
(4) if the power failure event of the platform area terminal exists, directly judging that the platform area has a fault;
(5) and if more than 2 station faults exist in the same line within a certain time, judging that the fault is regional.
The invention has the beneficial effects that:
the invention aims at the defects of the fault repair technology in the aspects of active study and judgment and active repair, and adds a regional fault active study and judgment method for fault repair on the client side.
Drawings
Fig. 1 is a system block diagram of a customer regional fault active study and judgment method for supporting fault emergency repair according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Referring to fig. 1, the customer regional fault active study and judgment method for supporting fault emergency repair comprises a user-variable meter relation module, a data acquisition module, a power failure early warning module, an active emergency repair module and an active study and judgment module, wherein the user-variable meter relation module, the data acquisition module, the power failure early warning module and the active emergency repair module are all connected to the active study and judgment module.
The active studying and judging module comprises the following procedures:
(1) synchronously acquiring user information, a household-to-household relationship and a household-to-table relationship from marketing system data, and synchronously acquiring a power failure record, a terminal power failure event and a relay state from acquisition system data;
(2) establishing a study and judgment model according to study and judgment rules, establishing a scheduling task to schedule and execute distributed computing tasks, analyzing the results of power failure records, terminal power failure time and relay state in a certain time of the same transformer area, and generating regional fault detail;
(3) the system acquires regional fault detail, automatically generates power failure early warning information and an active first-aid repair work order, dispatches a task order to first-aid repair personnel to actively repair the fault on site, a manager schedules and arranges a customer service special person to accept the customer repair according to the power failure early warning information, if the customer call repair has the active first-aid repair work order, the customer service special person quickly answers the customer according to the active first-aid repair progress, and if the customer call repair does not have the active first-aid repair work order, the customer service special person accepts the service according to the existing flow.
The active studying and judging module comprises the following rules:
(1) if more than 3 power-down records exist in the same meter box within a certain time, determining that the meter box has a fault;
(2) if more than 3 relays exist in the same meter box within a certain time and the relay state is off, the fault of the meter box is judged;
(3) if more than 2 meter box faults exist in the same transformer area within a certain time, the transformer area is judged to be in fault;
(4) if the power failure event of the platform area terminal exists, directly judging that the platform area has a fault;
(5) and if more than 2 station faults exist in the same line within a certain time, judging that the fault is regional.
The working principle of the invention is as follows: according to the invention, by applying non-metering data such as power failure records, terminal power failure events, relay states and the like collected by the intelligent electric meter and combining a power grid variable-household-meter topological relation, regional faults are actively researched and judged according to a certain rule system, fault early warning is carried out, a fault equipment active first-aid repair task list is triggered, and the fault equipment active first-aid repair task list is automatically dispatched to first-aid repair personnel to carry out equipment maintenance, so that automatic research and judgment monitoring, early warning and quick response processing after regional faults are burst are realized, the traffic burst working pressure of a customer service center is reduced, and the satisfaction degree of electricity customers is improved.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (3)
1. A customer regional fault active research and judgment method for supporting fault first-aid repair is characterized by comprising the following steps: the intelligent household meter emergency repair system comprises a household meter relationship changing module, a data acquisition module, a power failure early warning module, an active emergency repair module and an active study and judgment module, wherein the household meter relationship changing module, the data acquisition module, the power failure early warning module and the active emergency repair module are all connected to the active study and judgment module.
2. The customer regional fault active study and judgment method for supporting fault emergency repair according to claim 1, characterized in that: the active studying and judging module comprises the following procedures:
(1) synchronously acquiring user information, a household-to-household relationship and a household-to-table relationship from marketing system data, and synchronously acquiring a power failure record, a terminal power failure event and a relay state from acquisition system data;
(2) establishing a study and judgment model according to study and judgment rules, establishing a scheduling task to schedule and execute distributed computing tasks, analyzing the results of power failure records, terminal power failure time and relay state in a certain time of the same transformer area, and generating regional fault detail;
(3) and the system acquires the detail of regional faults, and automatically generates power failure early warning information and an active first-aid repair work order.
3. The customer regional fault active study and judgment method for supporting fault emergency repair according to claim 1, characterized in that: the active studying and judging module comprises the following rules:
(1) if more than 3 power-down records exist in the same meter box within a certain time, determining that the meter box has a fault;
(2) if more than 3 relays exist in the same meter box within a certain time and the relay state is off, the fault of the meter box is judged;
(3) if more than 2 meter box faults exist in the same transformer area within a certain time, the transformer area is judged to be in fault;
(4) if the power failure event of the platform area terminal exists, directly judging that the platform area has a fault;
(5) and if more than 2 station faults exist in the same line within a certain time, judging that the fault is regional.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010812270.8A CN112016709A (en) | 2020-08-13 | 2020-08-13 | Customer regional fault active research and judgment method for supporting fault first-aid repair |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010812270.8A CN112016709A (en) | 2020-08-13 | 2020-08-13 | Customer regional fault active research and judgment method for supporting fault first-aid repair |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112016709A true CN112016709A (en) | 2020-12-01 |
Family
ID=73504312
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010812270.8A Pending CN112016709A (en) | 2020-08-13 | 2020-08-13 | Customer regional fault active research and judgment method for supporting fault first-aid repair |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112016709A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112015777A (en) * | 2020-08-13 | 2020-12-01 | 国家电网有限公司客户服务中心 | Method for carrying out intelligent early warning of fault power failure based on multi-source data |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105305393A (en) * | 2015-10-21 | 2016-02-03 | 珠海许继芝电网自动化有限公司 | Distribution network emergency repair commanding system and method based on marketing and distribution communication |
| CN105785201A (en) * | 2014-03-14 | 2016-07-20 | 国网山东省电力公司青岛供电公司 | Adapted power grid fault research and judging method and research and judging system thereof |
| CN107240031A (en) * | 2016-03-28 | 2017-10-10 | 国网天津市电力公司 | A kind of electric power active emergency repair method |
| CN108734381A (en) * | 2018-04-11 | 2018-11-02 | 国网山东省电力公司 | A kind of outage information collaborative management method, apparatus and system |
| CN108765187A (en) * | 2018-04-11 | 2018-11-06 | 国网山东省电力公司 | A kind of power-off fault auxiliary analysis method, apparatus and system |
| CN109995145A (en) * | 2019-05-15 | 2019-07-09 | 国网湖北省电力有限公司电力科学研究院 | A kind of low-voltage network failure active analysis method based on intelligent distribution transformer terminals |
| CN110097275A (en) * | 2019-04-25 | 2019-08-06 | 国网湖南省电力有限公司 | A kind of family change relational checking method and device based on platform area power failure data |
| CN110210630A (en) * | 2019-05-16 | 2019-09-06 | 国电南瑞科技股份有限公司 | A kind of power distribution network active emergency repair method based on multiple faults information source and study and judge system |
-
2020
- 2020-08-13 CN CN202010812270.8A patent/CN112016709A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105785201A (en) * | 2014-03-14 | 2016-07-20 | 国网山东省电力公司青岛供电公司 | Adapted power grid fault research and judging method and research and judging system thereof |
| CN105305393A (en) * | 2015-10-21 | 2016-02-03 | 珠海许继芝电网自动化有限公司 | Distribution network emergency repair commanding system and method based on marketing and distribution communication |
| CN107240031A (en) * | 2016-03-28 | 2017-10-10 | 国网天津市电力公司 | A kind of electric power active emergency repair method |
| CN108734381A (en) * | 2018-04-11 | 2018-11-02 | 国网山东省电力公司 | A kind of outage information collaborative management method, apparatus and system |
| CN108765187A (en) * | 2018-04-11 | 2018-11-06 | 国网山东省电力公司 | A kind of power-off fault auxiliary analysis method, apparatus and system |
| CN110097275A (en) * | 2019-04-25 | 2019-08-06 | 国网湖南省电力有限公司 | A kind of family change relational checking method and device based on platform area power failure data |
| CN109995145A (en) * | 2019-05-15 | 2019-07-09 | 国网湖北省电力有限公司电力科学研究院 | A kind of low-voltage network failure active analysis method based on intelligent distribution transformer terminals |
| CN110210630A (en) * | 2019-05-16 | 2019-09-06 | 国电南瑞科技股份有限公司 | A kind of power distribution network active emergency repair method based on multiple faults information source and study and judge system |
Non-Patent Citations (2)
| Title |
|---|
| 李嘉铭: "融入低压智能电表的配网故障研判", 《中国新技术新产品》 * |
| 耿俊成 等: "基于多源信息的配电网停电故障研判", 《上海电力学院学报》 * |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112015777A (en) * | 2020-08-13 | 2020-12-01 | 国家电网有限公司客户服务中心 | Method for carrying out intelligent early warning of fault power failure based on multi-source data |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110445942B (en) | Intelligent outbound system | |
| CN111007433B (en) | Intelligent electricity utilization safety supervision system based on Internet of things | |
| CN103065270A (en) | Visual monitoring system of power grid breakdown first-aid repair | |
| CN106026405A (en) | Relay protection on-line monitoring and analyzing system based on EMS system | |
| CN106385339B (en) | Monitoring method and monitoring system for access performance of enterprise network | |
| CN103761625A (en) | Outage management system based on information exchange bus and data processing method thereof | |
| CN103065228A (en) | Power-cut monitoring evaluating and warning method and equipment | |
| CN105139118A (en) | Distribution network fault first-aid repair power failure information reporting system and method | |
| CN107272532A (en) | A kind of electric self-service terminal method for visually monitoring and platform | |
| CN115426243B (en) | Network equipment fault maintenance method based on big data | |
| CN103163489B (en) | A kind of power supply method for prewarning risk of electric power communication device | |
| CN111311892A (en) | Bank branch alarm processing method based on Internet of things and branch management center system | |
| CN112016709A (en) | Customer regional fault active research and judgment method for supporting fault first-aid repair | |
| CN111142047B (en) | Automatic studying and judging method based on power distribution internet of things power failure | |
| CN102946506A (en) | Globalized monitoring system in fields of radio and television broadcasting | |
| CN113361970B (en) | Virtual dispatcher system and dispatching method based on power intelligent dispatching engine | |
| CN107609661A (en) | Electric power first-aid class dispatches and workform management system, emergency first-aid repair maneuvering platform | |
| CN111667076A (en) | Tracking method for processing power failure fault | |
| CN113949155A (en) | Panoramic power quality monitoring system with real-time monitoring function | |
| CN114139742A (en) | Power distribution network management and control system and management and control method | |
| Zhang et al. | Development of the monitoring system in the smart distribution substation in Guangzhou, China | |
| CN111739264A (en) | Method and system for reporting fault information of hydropower station operation equipment | |
| CN112286915A (en) | Data interaction method for power communication dispatching command platform and third-party platform | |
| CN105389667B (en) | Support that the distribution system framework of integration is robbed in allotment | |
| CN107302596A (en) | A kind of power emergency commander repairing platform |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20201201 |
|
| WD01 | Invention patent application deemed withdrawn after publication |