CN112008723A - Self-service machine business handling method, device and system based on robot inquiry - Google Patents
Self-service machine business handling method, device and system based on robot inquiry Download PDFInfo
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- CN112008723A CN112008723A CN202010853574.9A CN202010853574A CN112008723A CN 112008723 A CN112008723 A CN 112008723A CN 202010853574 A CN202010853574 A CN 202010853574A CN 112008723 A CN112008723 A CN 112008723A
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1602—Programme controls characterised by the control system, structure, architecture
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
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- B25J9/1679—Programme controls characterised by the tasks executed
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Abstract
The method comprises the steps that when a user conducts service handling through the self-service machine, the user can call by clicking a call button on the self-service teller machine when encountering a problem, the self-service teller machine sends a call request of the user, a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, the user selects the problems, and corresponding answers are searched from a database after selection and then fed back to the user, so that the user is helped to solve the problem encountered during service handling. The working intensity of hall managers is also lightened while the working efficiency of the user is improved.
Description
Technical Field
The application relates to the technical field of robots, in particular to a method, a device and a system for self-service business transaction based on robot inquiry.
Background
Along with the development of economy and the improvement of wages of personnel, manpower is reduced and efficiency is improved in all industries. Especially in office halls such as those of large banks, most of the business can be handled by self-service machines. However, in the face of different broad crowds, the knowledge level of each person is different, and the acceptance degree of new things is different, so that when a large number of people use the self-service machine, a hall manager needs to be continuously inquired to solve and explain the new things. Resulting in a very busy and inefficient hall manager.
Disclosure of Invention
The main purpose of the application is to provide a self-service machine business handling method, device and system based on robot inquiry, so that the working efficiency of a user is improved, and the working intensity of a hall manager is reduced.
To achieve the above object, according to a first aspect of the present application, there is provided a method of self-service transaction based on robotic inquiry.
According to the application, the self-service machine business handling method based on robot inquiry comprises the following steps:
receiving an instruction sent by a control center, wherein the instruction comprises a machine number of a user and a current service handling interface;
moving to the front of a machine where the user is located according to the instruction, and displaying the sample of the current business interface and/or the options of common problems;
and after receiving the options of the questions, searching the corresponding answers of the questions from the database and returning.
Optionally, the method further includes:
receiving user voice;
determining problems in the service handling process according to the user voice;
and searching a corresponding solution of the problem from the database according to the problem in the service handling process and returning.
Optionally, the searching for the solution of the corresponding question from the database and returning further includes:
searching the corresponding answers of the problems from the database and broadcasting the answers through voice; and/or the presence of a gas in the gas,
and searching the corresponding answers of the questions from the database and displaying the answers in a file form.
To achieve the above object, according to a second aspect of the present application, there is provided another method for robotic query-based self-service transaction.
The self-service machine business handling method based on robot inquiry comprises the following steps:
receiving a heartbeat instruction sent by a self-service teller machine, wherein the heartbeat instruction comprises a machine number of a user and a current service handling interface;
and after receiving a call request sent by the self-service teller machine, sending the machine number of the user and the current service handling interface to the robot, wherein the call request is generated after the user clicks a call button on the self-service teller machine.
To achieve the above object, according to a third aspect of the present application, there is provided an apparatus for self-service transaction based on robotic inquiry.
The device for self-service business transaction based on robot inquiry according to the application comprises:
the first receiving unit is used for receiving an instruction sent by the control center, wherein the instruction comprises a machine number of a user and a current service handling interface;
the display unit is used for moving to the front of a machine where the user is located according to the instruction and displaying the sample of the current business interface and/or the options of common problems;
and the searching unit is used for searching the corresponding answers of the questions from the database and returning the answers after receiving the options of the questions.
Optionally, the apparatus further comprises:
a second receiving unit for receiving a user voice;
the determining unit is used for determining problems in the service handling process according to the user voice;
and the searching unit is also used for searching the corresponding solution of the question from the database according to the question in the service handling process and returning the solution.
Optionally, the searching unit includes:
the broadcasting module is used for searching the corresponding answers of the problems from the database and broadcasting the answers through voice;
and the display module is used for searching the corresponding answers of the questions from the database and displaying the answers in a file form.
To achieve the above object, according to a fourth aspect of the present application, there is provided another apparatus for self-service transaction based on robotic inquiry.
The self-service machine business handling device based on robot inquiry comprises:
the receiving unit is used for receiving a heartbeat instruction sent by the self-service teller machine, and the heartbeat instruction comprises a machine number of a user and a current service handling interface;
and the sending unit is used for sending the machine number of the user and the current service handling interface to the robot after receiving a call request sent by the self-service teller machine, wherein the call request is generated after the user clicks a call button on the self-service teller machine.
To achieve the above object, according to a fifth aspect of the present application, there is provided a system for self-service transaction based on robotic inquiry.
The system for self-service machine business transaction based on robot inquiry comprises:
the system comprises a self-service teller machine, a control center, a mobile robot and a database management center:
the self-service teller machine is used for generating a call request after a user clicks a call button on the self-service teller machine; the system is also used for sending a call request and a heartbeat instruction to the control center, wherein the heartbeat instruction comprises a machine number of a user and a current service handling interface;
the control center for implementing the method for robot-inquiry-based self-service business transaction of claim 4;
the mobile robot for implementing the method for self-service transaction based on robot inquiry of any one of the above claims 1-3;
and the database management center is used for providing data support for the mobile robot to search the corresponding answers of the problems.
Optionally, the database management center is further configured to:
collecting filling examples in the process of transacting business by a client and problems in the process of transacting business;
and after the collected data are aggregated, updating the database.
To achieve the above object, according to a sixth aspect of the present application, there is provided a computer-readable storage medium storing computer instructions for causing the computer to execute the method for robot-inquiry-based self-service transaction processing of any one of the second aspects.
In the method, the device and the system for self-service machine business handling based on robot inquiry, when a user handles business through a self-service machine, the user can call by clicking a call button on the self-service teller machine when encountering a problem, the self-service teller can send a call request of the user, a machine number where the user is located and a current business handling interface to the robot, the robot displays a sample of the current business handling interface and/or options of common problems, the user selects the problems, and corresponding answers are searched from a database after selection and then fed back to the user, so that the user is helped to solve the problem encountered during business handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, serve to provide a further understanding of the application and to enable other features, objects, and advantages of the application to be more apparent. The drawings and their description illustrate the embodiments of the invention and do not limit it. In the drawings:
FIG. 1 is a flow chart of a method for self-service business transaction based on robotic query according to an embodiment of the present application;
FIG. 2 is a flow chart of another method for automated kiosk business handling based on robotic query, provided in accordance with an embodiment of the present application;
FIG. 3 is a flow chart of yet another method for automated kiosk business handling based on robotic query, according to an embodiment of the present application;
FIG. 4 is a block diagram of an apparatus for automated kiosk transaction based on robotic query according to an embodiment of the present application;
FIG. 5 is a block diagram of another apparatus for automated kiosk transaction based on robotic query, according to an embodiment of the present application;
FIG. 6 is a block diagram of another apparatus for automated kiosk business transaction based on robotic query, according to an embodiment of the present application;
FIG. 7 is a block diagram of a system for automated kiosk transaction based on robotic query, according to an embodiment of the present application.
Detailed Description
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the application described herein may be used. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
According to an embodiment of the present application, there is provided a method for self-service business transaction based on robot inquiry, as shown in fig. 1, the method includes:
and S101, receiving an instruction sent by a control center.
And the robot receives an instruction sent by the control center, wherein the instruction comprises a machine number of the user and a current service handling interface. The application scenario of the embodiment is that a user performs service handling through a self-service teller machine, when the user encounters a problem, the self-service teller machine sends a machine number where the user is located and a current service interface to a control center, and when the user initiates a call request, sends an instruction including the machine number where the user is located and the current service interface to a robot. The specific machine number is the number of the self-service teller machine, and the number of the self-service teller machine is unique.
And S102, moving to the front of the machine where the user is located according to the instruction, and displaying the current business interface handling sample and/or common problem options.
After the robot receives the instruction, the robot judges that the user encounters a problem and needs to seek help to solve the problem, the robot can determine the position of a self-service teller machine where the user is located according to a machine number contained in the instruction, then the robot plans a route to move to the automatic teller machine, and then the robot displays a sample of a currently handled business interface and/or options of common problems according to the currently handled business interface in the instruction so as to help the user to solve the encountered problem. For example, if the user does not know what information is filled in a blank box and what the format of the information is, the user can be helped understand and guided to fill in the blank box by the examples. For other questions, common question options can be set for the user to select.
And S103, after receiving the options of the questions, searching the corresponding answers of the questions from the database and returning.
After a user selects a certain option of a common question, the robot can search a database for a corresponding question solution for the question and return the solution. The specific returning mode can be returning through voice broadcasting, and can also be displayed through a file form. In addition, in practical application, the robot can directly submit the questions corresponding to the options of the common questions to the database, so that the database can perform corresponding answers according to the searching mechanism and return the answers to the robot, and the robot can perform voice broadcast or file form display. The method solves the problems encountered in the business handling process for the user.
It should be noted that, the database collects the filling examples and problems in the business handling process of the client; and after the collected data are aggregated, updating the database. Specifically, the filling sample can be updated into the database according to the general class of the service; the frequency can be counted for the problems encountered in the service handling process, and the high frequency is listed as a common problem; the method can also be used for solving the problems encountered in the service handling process, particularly the problems which do not exist in the database, relevant service personnel can solve the problems, and the problems and the corresponding solutions are updated into the database after the problems are solved, so that support is provided for subsequent user service handling. The database is continuously updated, and a knowledge base can be continuously enriched and improved for a business handling system (such as a bank system and the like).
Furthermore, the user can ask a question to the robot in a voice form to ask the encountered question, that is, the robot can also receive the question input by the user through the voice equipment, after the robot receives the voice of the user, the voice needs to be subjected to semantic analysis to determine the question in the service handling process, then the corresponding answer of the question is searched in the database or the question is directly sent to the database, and after the corresponding answer is searched by the database, the answer is returned. The semantic analysis of the speech may be any one of the existing semantic analysis manners, and this embodiment is not limited.
From the above description, it can be seen that, in the method for self-service machine service handling based on robot inquiry according to the embodiment of the present application, when a user handles a service through a self-service machine, the user may click a call button on a self-service teller machine to call when encountering a problem, the self-service teller machine may send a call request of the user and a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, so that the user selects the problem, searches a corresponding answer from a database after selecting the problem, and feeds the answer back to the user to help the user solve the problem encountered during service handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
According to the embodiment of the application, a method for self-service business transaction based on robot inquiry is provided, and the method is applied to a control center, as shown in fig. 2, and comprises the following steps:
s201, receiving a heartbeat instruction sent by a self-service teller machine.
When receiving a problem that the user uses the self-service teller machine to conduct service handling, the control center receives a heartbeat instruction sent by the self-service teller machine, and the heartbeat instruction comprises a machine number of the user and a current service handling interface. The control center can send instructions to the robot to control the robot.
And S202, after receiving a call request sent by the self-service teller machine, sending the machine number of the user and the current service handling interface to the robot.
And when the control center receives the heartbeat instruction, if a call request sent by the self-service teller machine is received, the request is generated after a user clicks a call button on the self-service teller machine. After receiving the call request, the number of the machine where the user is located and the current business handling interface are sent to the robot, so that the robot can display the examples of the current business handling interface and/or options of common problems, and the user is helped to solve the problems. For a specific process of the robot to solve the problem, reference may be made to the implementation manners in step S102 and step S103 in the embodiment of fig. 1, which are not described herein again.
From the above description, it can be seen that, in the method for self-service machine service handling based on robot inquiry according to the embodiment of the present application, when a user handles a service through a self-service machine, the user may click a call button on a self-service teller machine to call when encountering a problem, the self-service teller machine may send a call request of the user and a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, so that the user selects the problem, searches a corresponding answer from a database after selecting the problem, and feeds the answer back to the user to help the user solve the problem encountered during service handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
Further, taking a bank application scenario as an example, a flow of a method for self-service business transaction based on robot inquiry according to the present application is described, as shown in fig. 3:
in fig. 3, the automatic teller machine of the bank corresponds to an automatic teller machine, and the central control corresponds to a central control center. The specific implementation process is as follows: the method comprises the steps that a user firstly handles business on an autonomous bank teller machine, a business handling interface is sent to a central control in a heartbeat instruction mode, when the user encounters a problem in the business handling interface, a call button in the autonomous bank teller machine can be clicked, a call request is generated and sent to the central control, the central control sends a serial number of the autonomous bank teller machine where the user is located and the business handling interface which are contained in the heartbeat instruction to a robot, the robot moves to the autonomous bank teller machine where the user is located, filling examples of the business handling interface and common problems of the interface are displayed, a filling prompt is given or the user clicks and selects the encountered problem, in addition, the user can ask the problem to the robot through voice, namely the robot can receive voice inquiry; the robot can feed the problems back to the database, and the database feeds the corresponding solution of the problems back to the robot or the robot directly searches the solution of the problems in the database. And finally, the robot displays the answers of the questions in a voice broadcasting or file form.
It should be noted that the steps illustrated in the flowcharts of the figures may be performed in a computer system such as a set of computer-executable instructions and that, although a logical order is illustrated in the flowcharts, in some cases, the steps illustrated or described may be performed in an order different than presented herein.
According to an embodiment of the present application, there is provided an apparatus for robot inquiry-based self-service transaction, corresponding to the method embodiment of fig. 1, the apparatus is located in a robot, as shown in fig. 4, and the apparatus includes:
the first receiving unit 31 is configured to receive an instruction sent by the control center, where the instruction includes a machine number where a user is located and a current service handling interface;
the display unit 32 is used for moving to the front of the machine where the user is located according to the instruction and displaying the sample of the current business interface and/or the options of common problems;
and the searching unit 33 is configured to, after receiving the option of the question, search for a solution of the corresponding question from the database and return the solution.
Specifically, the specific process of implementing the functions of each unit and module in the device in the embodiment of the present application may refer to the related description in the method embodiment, and is not described herein again.
From the above description, it can be seen that, in the device for self-service machine service handling based on robot inquiry according to the embodiment of the present application, when a user handles a service through a self-service machine, the user may click a call button on a self-service teller machine to call when encountering a problem, the self-service teller machine may send a call request of the user and a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, so that the user selects a problem, searches a corresponding answer from a database after selecting the problem, and feeds the answer back to the user to help the user solve the problem encountered during service handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
Further, as shown in fig. 5, the apparatus further includes:
a second receiving unit 34 for receiving a user voice;
the determining unit 35 is used for determining problems in the service handling process according to the user voice;
and the searching unit 33 is further configured to search a corresponding solution of the question from the database according to the question in the service handling process and return the solution.
Further, as shown in fig. 5, the search unit 33 includes:
the broadcasting module 331 is configured to search the corresponding answers to the questions from the database and broadcast the answers by voice;
and the display module 332 is configured to search the corresponding solution of the question from the database and display the solution in the form of a file.
Specifically, the specific process of implementing the functions of each unit and module in the device in the embodiment of the present application may refer to the related description in the method embodiment, and is not described herein again.
According to an embodiment of the present application, there is provided an apparatus for robot inquiry-based self-service transaction corresponding to the method embodiment of fig. 2, the apparatus being located in a control center, as shown in fig. 6, the apparatus including:
the receiving unit 41 is configured to receive a heartbeat instruction sent by the self-service teller machine, where the heartbeat instruction includes a machine number where a user is located and a current service handling interface;
and the sending unit 42 is used for sending the machine number of the user and the current service handling interface to the robot after receiving the call request sent by the self-service teller machine, wherein the call request is generated after the user clicks a call button on the self-service teller machine.
Specifically, the specific process of implementing the functions of each unit and module in the device in the embodiment of the present application may refer to the related description in the method embodiment, and is not described herein again.
From the above description, it can be seen that, in the device for self-service machine service handling based on robot inquiry according to the embodiment of the present application, when a user handles a service through a self-service machine, the user may click a call button on a self-service teller machine to call when encountering a problem, the self-service teller machine may send a call request of the user and a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, so that the user selects a problem, searches a corresponding answer from a database after selecting the problem, and feeds the answer back to the user to help the user solve the problem encountered during service handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
According to the embodiment of the present application, there is also provided a system for self-service machine business transaction based on robot inquiry, as shown in fig. 7, the system includes a self-service teller machine 51, a control center 52, a mobile robot 53 and a database management center 54:
the self-service teller machine 51 is used for generating a call request after a user clicks a call button on the self-service teller machine; the system is also used for sending the call request and the heartbeat instruction to the control center, wherein the heartbeat instruction comprises the machine number of the user and the current service handling interface;
a control center 52 for implementing the method for robot-inquiry-based self-service transaction in the embodiment of fig. 2;
a mobile robot 53 for implementing the method of robot-inquiry-based self-service transaction in the embodiment of fig. 1;
and the database management center 54 is used for providing data support for the mobile robot to search the solution of the corresponding problem. The database management center is used for maintaining the database in the embodiment of the application.
Further, the database management center is further configured to:
collecting filling examples in the process of transacting business by a client and problems in the process of transacting business;
and after the collected data are aggregated, updating the database.
Specifically, the specific process of implementing the functions of each unit and module in the device in the embodiment of the present application may refer to the related description in the method embodiment, and is not described herein again.
From the above description, it can be seen that, in the system for self-service machine service handling based on robot inquiry according to the embodiment of the present application, when a user handles a service through a self-service machine, the user may click a call button on a self-service teller machine to call when encountering a problem, the self-service teller machine may send a call request of the user and a machine number where the user is located and a current service handling interface to the robot, the robot displays a sample of the current service handling interface and/or options of common problems, so that the user selects a problem, searches a corresponding answer from a database after selecting the problem, and feeds the answer back to the user to help the user solve the problem encountered during service handling. It can be seen that, in this application, when the self-service machine of user carries out the business and handles, if meet the problem can utilize portable, pronunciation and the thing of robot to ally oneself with the characteristic and carry out the solution of problem for the user, also alleviate hall manager's working strength when having improved user's handling efficiency.
There is also provided, in accordance with an embodiment of the present application, a computer-readable storage medium, wherein the computer-readable storage medium stores computer instructions for causing a computer to execute the method for self-service business transaction based on robot inquiry in the method embodiments of fig. 1 and 2.
It will be apparent to those skilled in the art that the modules or steps of the present application described above may be implemented by a general purpose computing device, they may be centralized on a single computing device or distributed across a network of multiple computing devices, and they may alternatively be implemented by program code executable by a computing device, such that they may be stored in a storage device and executed by a computing device, or fabricated separately as individual integrated circuit modules, or fabricated as a single integrated circuit module from multiple modules or steps. Thus, the present application is not limited to any specific combination of hardware and software.
The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (10)
1. A method of self-service business transaction based on robotic inquiry, the method comprising:
receiving an instruction sent by a control center, wherein the instruction comprises a machine number of a user and a current service handling interface;
moving to the front of a machine where the user is located according to the instruction, and displaying the sample of the current business interface and/or the options of common problems;
and after receiving the options of the questions, searching the corresponding answers of the questions from the database and returning.
2. The method of robotic query-based kiosk business transaction of claim 1, the method further comprising:
receiving user voice;
determining problems in the service handling process according to the user voice;
and searching a corresponding solution of the problem from the database according to the problem in the service handling process and returning.
3. The method for kiosk business transaction based on robotic query of claim 1 or 2, wherein the looking up and returning from a database a solution to a corresponding question further comprises:
searching the corresponding answers of the problems from the database and broadcasting the answers through voice; and/or the presence of a gas in the gas,
and searching the corresponding answers of the questions from the database and displaying the answers in a file form.
4. A method of self-service business transaction based on robotic inquiry, the method comprising:
receiving a heartbeat instruction sent by a self-service teller machine, wherein the heartbeat instruction comprises a machine number of a user and a current service handling interface;
and after receiving a call request sent by the self-service teller machine, sending the machine number of the user and the current service handling interface to the robot, wherein the call request is generated after the user clicks a call button on the self-service teller machine.
5. An apparatus for robotic inquiry-based self-service transaction, the apparatus comprising:
the first receiving unit is used for receiving an instruction sent by the control center, wherein the instruction comprises a machine number of a user and a current service handling interface;
the display unit is used for moving to the front of a machine where the user is located according to the instruction and displaying the sample of the current business interface and/or the options of common problems;
and the searching unit is used for searching the corresponding answers of the questions from the database and returning the answers after receiving the options of the questions.
6. The apparatus for robotic query-based kiosk business transaction of claim 1, wherein said apparatus further comprises:
a second receiving unit for receiving a user voice;
the determining unit is used for determining problems in the service handling process according to the user voice;
and the searching unit is also used for searching the corresponding solution of the question from the database according to the question in the service handling process and returning the solution.
7. An apparatus for robotic inquiry-based self-service transaction, the apparatus comprising:
the receiving unit is used for receiving a heartbeat instruction sent by the self-service teller machine, and the heartbeat instruction comprises a machine number of a user and a current service handling interface;
and the sending unit is used for sending the machine number of the user and the current service handling interface to the robot after receiving a call request sent by the self-service teller machine, wherein the call request is generated after the user clicks a call button on the self-service teller machine.
8. A self-service machine business handling system based on robot inquiry is characterized by comprising a self-service teller machine, a control center, a mobile robot and a database management center:
the self-service teller machine is used for generating a call request after a user clicks a call button on the self-service teller machine; the system is also used for sending a call request and a heartbeat instruction to the control center, wherein the heartbeat instruction comprises a machine number of a user and a current service handling interface;
the control center for implementing the method for robot-inquiry-based self-service business transaction of claim 4;
the mobile robot for implementing the method for self-service transaction based on robot inquiry of any one of the above claims 1-3;
and the database management center is used for providing data support for the mobile robot to search the corresponding answers of the problems.
9. The system for robotic query-based kiosk business transaction of claim 8, wherein said database management center is further configured to:
collecting filling examples in the process of transacting business by a client and problems in the process of transacting business;
and after the collected data are aggregated, updating the database.
10. A computer-readable storage medium having stored thereon computer instructions for causing a computer to perform the method of robotic query-based self-service transaction recited in any of claims 1-4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010853574.9A CN112008723A (en) | 2020-08-21 | 2020-08-21 | Self-service machine business handling method, device and system based on robot inquiry |
Applications Claiming Priority (1)
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| CN116610775A (en) * | 2023-07-20 | 2023-08-18 | 科大讯飞股份有限公司 | Man-machine interaction method, device, equipment and storage medium |
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