CN111985821A

CN111985821A - Enterprise service information processing method and device, electronic equipment and storage medium

Info

Publication number: CN111985821A
Application number: CN202010858633.1A
Authority: CN
Inventors: 仇经旭; 张敬拴; 张兆明
Original assignee: Beijing Honglian 95 Information Industries Co Ltd
Current assignee: Beijing Honglian 95 Information Industries Co Ltd
Priority date: 2020-08-24
Filing date: 2020-08-24
Publication date: 2020-11-24

Abstract

The application relates to an enterprise service information processing method, which is applied to a server and comprises the following steps: acquiring expected information and real-time growth information of a target user; obtaining the current growth value of the target user according to the expected information and the real-time growth information; comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending the growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a knowledge system corresponding to the growth type to the target user; and receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation. The method is beneficial to improving the satisfaction degree of enterprise employees and is convenient for enterprise internal management.

Description

Enterprise service information processing method and device, electronic equipment and storage medium

Technical Field

The present application relates to the field of information management systems, and in particular, to a method and an apparatus for processing enterprise service information, an electronic device, and a storage medium.

Background

The employee satisfaction directly determines the sustainable development of the enterprise, the improvement of the employee satisfaction can drive the employee to think the way to make the client feel satisfied and even exceed the expectation of the client in a responsible way, so that the acceptance and satisfaction of the client to the enterprise are improved, and the core competitiveness of the enterprise is further improved.

At present, the improvement of the satisfaction degree of enterprise employees lacks an effective monitoring means, and the employees often find out that the employees are not satisfied and then want to solve the problem, so that the approval of the employees to the company is gradually reduced.

Disclosure of Invention

In order to help improve the satisfaction degree of enterprise employees and facilitate enterprise internal management, the application provides an enterprise service information processing method and device, electronic equipment and a storage medium.

In a first aspect, the present application provides an enterprise service information processing method, which adopts the following technical scheme:

an enterprise service information processing method is applied to a server and comprises the following steps: acquiring expected information and real-time growth information of a target user; obtaining the current growth value of the target user according to the expected information and the real-time growth information; comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending a growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a knowledge system corresponding to the growth type to the target user; and receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation.

By adopting the technical scheme, the expectation of the target user can be clarified by obtaining the expectation information of the target user, the growth value of the target user can be predicted by obtaining the real-time growth information of the target user, so that the difference between the current growth of the target user and the expectation of the target user is judged, a corresponding growth knowledge system can be accurately explained and pushed to the target user, the lifting direction is selected according to the target user, a growth schedule is sent to the target user, and the staff is facilitated to grow; by adopting the mode, when the employee does not sense the problem temporarily, but actually has abnormality in self growth, the thought problem caused by the fact that the employee does not reach self expectation in the future can be interfered in advance, the possible abnormality can be found in advance for the employee, intervention is carried out in advance, and therefore the method is globally beneficial to improving the satisfaction degree of the enterprise employee and facilitating internal management of the enterprise.

Preferably, the method for collecting the desired information and the real-time growth information of the target user includes: and acquiring expected information and real-time growth information of the target user according to a preset time period.

Preferably, the desired information includes one or more of an actual position grade, a virtual position grade and a professional ability grade.

Preferably, the growth information includes course selection, online learning duration, online examination score and winning condition.

Preferably, the current growth value is compared with a preset expected growth value, if the current growth value is smaller than the expected growth value, each influence problem in a prestored problem feedback list is fed back to the target user, a result fed back by the target user for each influence problem is received, and a corresponding decision is output according to the result condition.

Preferably, the method further comprises: and comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, recording the number N of times that the current growth value does not reach the expected value, and if N is larger than or equal to 2, sending warning information to a previous-level authority owner of the authority owned by the target user.

Preferably, the current growth value is less than the desired growth value, the method further comprising: and comparing the current growth value with a preset expected growth value, and if the absolute value of the difference value of the current growth value and the preset expected growth value is greater than or equal to a first preset threshold value, sending warning information to the owner of the upper-level authority of the authority owned by the target user.

In a second aspect, the present application provides an enterprise service information processing apparatus, which adopts the following technical solution:

an enterprise service information processing device applied to a server is characterized by comprising: the information acquisition module is used for acquiring expected information and real-time growth information of a target user; a growth value obtaining module, configured to obtain a current growth value of the target user according to the expected information and the real-time growth information; the first processing module is used for comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending a growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a knowledge system corresponding to the growth type to the target user; and the second processing module is used for receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user according to the selection information, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation.

In a third aspect, the present application provides an electronic device, which adopts the following technical solutions:

an electronic device comprising a memory having a computer program stored thereon and a processor that implements the method described above when executing the program.

In a fourth aspect, the present application provides a readable storage medium, which adopts the following technical solutions:

a readable storage medium having stored thereon a computer program which, when executed by a computer, performs the method described above.

To sum up, the application comprises the following beneficial technical effects:

through utilizing the informatization means, the growth information in the employee growth process and the expectation of the employee are collected for analysis and judgment, the problem can be timely found and tracked and solved before the problem occurs, the dissatisfaction of the employee due to the fact that the employee cannot reach the expectation is reduced, the satisfaction degree of the employee of the enterprise is effectively improved, and the internal management of the enterprise is facilitated.

Drawings

Fig. 1 shows a schematic application environment of an embodiment of the present application.

Fig. 2 is a flowchart illustrating a method of processing enterprise service information according to an embodiment of the present application.

Fig. 3 is a diagram showing an apparatus configuration of an enterprise service information processing apparatus according to an embodiment of the present application.

Fig. 4 shows a schematic structural diagram of an electronic device suitable for implementing an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

In addition, the term "and/or" herein is only one kind of association relationship describing an associated object, and means that there may be three kinds of relationships, for example, a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship, unless otherwise specified.

Fig. 1 shows a schematic application environment of an embodiment of the present application. The enterprise service information processing method provided by the embodiment of the application can be applied to an application environment as shown in fig. 1. The application environment comprises a user terminal and an enterprise service information processing method. The enterprise service information processing method comprises at least one server, wherein the user terminal is communicated with the server through a network and comprises an employee terminal and a management terminal, and the server processes data uploaded by the employee terminal and the management terminal and issues service information to the employee terminal and the management terminal. User terminals include, but are not limited to, personal computers, laptops, smart phones, tablets, and portable wearable devices.

Fig. 2 is a flowchart illustrating a method of processing enterprise service information according to an embodiment of the present application. As shown in fig. 2, the method is described by applying to the server shown in fig. 1 as an example, and includes the following steps:

and 200, collecting expected information and real-time growth information of a target user.

Among them, the target user, for example: the expected information of the enterprise employee and the target user is the expectation that the enterprise employee uploads through the employee terminal, for example, promote Pn, promote manager, and obtain XX certificate in one year. The desired information may include, but is not limited to, one or more of an actual job position rating, a virtual job position rating, and a professional competency rating. The growth information refers to information of various growth nodes obtained by enterprise employees in the working process, such as: pn job level requires the completion of the learning session. The growth information includes, but is not limited to, course selection, length of online learning, online examination scores, and winning. The acquisition of the expected information and the real-time growth information can be realized by that the staff sends the expected information and the real-time growth information through staff terminals, so that the expected information and the real-time growth information can be collected by a server.

It can be understood that the real-time growth information of the employee can be objectively entered through the management terminal.

In this embodiment, the collecting of the expected information and the real-time growth information of the target user may specifically be: and acquiring expected information and real-time growth information of the target user according to a preset time period. For example: the preset time period can be one month, three months and the like, the growth condition of the enterprise staff can be obviously seen according to the information collected in the preset time period, and the growth direction and the growth progress of the enterprise staff can be adjusted in time according to the current growth value of the enterprise staff to achieve the established expectation.

And step 210, obtaining the current growth value of the target user according to the expected information and the real-time growth information.

In one example, each expectation of the employee sets a clear promotion or achievement criterion, and records the working conditions of the employee's key nodes, each growth condition being assigned a value, such as: the expectation of the employee is promotion within one year from P2, then according to the standard of P2, different standard reaching items are set, the full score is 100, if promotion of P2 within one year is to be completed, the online learning time of a professional course exceeds 300h, the score is recorded as 30, and the average score can be 1/10 h; a personal excellent prize is obtained and recorded as a score of 10; each time a prize is obtained, the score can be accumulated; recording the score of 80 points under the condition of online examination, presetting the number of times of examination, and calculating the final score according to a weighted average method; it can be understood that a plurality of assessments can be set, and the current growth value of the enterprise staff, namely the obtained score, is obtained in each calculation.

In the embodiment, the working condition of the enterprise staff is recorded by determining the improvement standard, so that the growth condition of the enterprise staff can be objectively judged, the staff assessment can be accurately judged for the management layer, excellent staff can be mined, and the satisfaction degree of the staff is improved.

Step 220, comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending the growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a selectable knowledge system corresponding to the growth type to the target user.

Specifically, according to different expectations and information acquisition time periods, an expectation growth value is preset, so that the employee growth conditions of the enterprise within the time period are detected. Comparing the current growth value with the expected growth value, if the current growth value is smaller than the expected growth value, it is reflected that the growth of the employee does not get the standard within the planned time period, and then intervention and intervention are needed in advance, and the server can correspondingly send the growth type of the certain aspect of the enterprise employee, of which the growth is lower than the preset standard, to the enterprise employee according to the comparison result, for example: according to the planning, during the period, the online learning time of the enterprise employee needs to exceed 100h, but the actual online learning time is only 90h, and according to the situation, the server correspondingly sends the situation to the enterprise employee and pushes the learning video to the employee; and the online learning time of professional books of enterprise employees is 50h, but the actual time is only 30h, so that the server directionally pushes professional learning videos to the employees and prompts the enterprise employees to perform key learning.

It should be understood that the above-mentioned knowledge system may be a class of courses, such as professional, management, leisure; course depth, for example: difficult, medium, and general.

In the embodiment, the staff can timely participate in the growth of the staff, a matched knowledge system is provided for the growth requirements of the staff in different time periods, and a clear course is provided for the smooth growth of the staff, so that the situation that the satisfaction degree of the staff is low due to the fact that the staff does not reach the expectation due to the error of the learning direction of the staff can be reduced in the later period.

And 230, receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation.

In one embodiment, after the enterprise employee selects a favorite course among the plurality of pushed courses for learning, the server can receive the selection information of the user and send a growth plan form to the enterprise employee, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation. For example: the on-line time assessment of professional courses of the enterprise employees is not up to the standard, the gap is 10h, then the enterprise employees need to complete 100+10=110h on-line learning in combination with the next assessment period, and the growth plan form sets a time schedule according to the condition and plans the enterprise employees.

It can be understood that the enterprise planning form can be edited and modified, the enterprise staff can adjust according to the learning condition of the enterprise staff, the growth planning form adjusted by the enterprise staff is checked, whether the growth value is obtained is judged, and if the judgment result is negative, the enterprise staff is prompted to modify the growth planning form again.

In one embodiment, the method further includes comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, feeding back each influence problem in a pre-stored problem feedback list to the target user, receiving a result fed back by the target user for each influence problem, and outputting a corresponding decision according to a result condition.

In this embodiment, when the server determines that the growth value is smaller than the expected growth value, the server may send a preset problem feedback sheet to the enterprise staff, the enterprise staff may select and feed back the problems on the problem feedback sheet, and the result server fed back by the staff performs analysis and determination and outputs a corresponding decision. In one example, questions in the question feedback sheet include: whether the difficulty of examination questions is too large, the learning time cannot be arranged, and the like, and the staff cannot arrange the feedback learning time, the device can output a corresponding time arrangement decision, and provide a reasonable time arrangement decision for reference to the staff of the enterprise.

In one embodiment, the current growth value is compared with a preset expected growth value, if the current growth value is smaller than the expected growth value, the expected number of times N is recorded, and if N is greater than or equal to 2, warning information is sent to a previous-level authority owner of the authority owned by the target user.

In this embodiment, each time the assessment of the enterprise employee does not meet the standard, the number of times is recorded, and when the expected number of times is not reached to be greater than or equal to 2, the enterprise employee performs early intervention and intervention, sends warning information to the higher level where the employee is located, and prompts the higher level to pay attention to the growth condition of the employee. The number N of times is not limited to 2, and background setting may be performed. The growth condition of the enterprise staff is monitored, the staff can be found to grow abnormally in time, if the staff is not intervened, the staff cannot be guided and pacified correctly in the later period in time, and the injury caused by the problem in the later period is reduced.

In one embodiment, the current growth value is less than the desired growth value, the method further comprising: and comparing the current growth value with a preset expected growth value, and if the absolute value of the difference value of the current growth value and the preset expected growth value is greater than or equal to a first preset threshold value, sending warning information to the owner of the upper-level authority of the authority owned by the target user.

In this embodiment, not only the number of times that the employee does not reach the expectation needs to be monitored, but also the difference between the current growth value and the expected growth value of the employee needs to be determined, and if the absolute value of the difference between the current growth value and the expected growth value is greater than or equal to a first preset threshold, it indicates that the employee cannot reach the expectation at all, and at this time, the server sends warning information to the superior user terminal of the employee, and prompts the superior to pay attention to the growth condition of the employee in time.

It can be understood that although the individual judgment can monitor the growth of the staff, the judgment is not comprehensive, and the comprehensive judgment is performed by the method of the embodiment, so that whether the growth of the staff is matched with the expectation or not can be reflected accurately and comprehensively, and whether the staff needs to intervene and guide in advance or not can be judged, and the staff can start from the staff, so that the satisfaction of the staff is improved, and the internal management of the enterprise is assisted.

It should be added that the desire of the enterprise employee may be obtained from a specially advanced desire list of the enterprise employee, or may be obtained from the desire of the employee during interview, and is entered into the desire list by an administrator, or the enterprise recruitment management system may be directly docked to collect data.

Points shopping malls can also be set, and the employees of the enterprise can obtain the points when reaching the expected value, and the trade of the preset benefits can be carried out by obtaining the points, for example: salary holidays, small commodities and the like, and a relatively perfect incentive system can be established by taking the point mall as a core.

The method has the advantages that when the enterprise staff encounter problems in the learning and growing processes, the request can be sent at any time, the server responds to the request, a service conversation is established, and the problem solving and demand assistance can be carried out through the online chatting system.

Fig. 3 is a diagram showing an apparatus configuration of an enterprise service information processing apparatus according to an embodiment of the present application. As shown in fig. 3, the apparatus is described by way of example as applied to the server shown in fig. 1, and includes: the system comprises an information acquisition module 200, a growth value obtaining module 210, a first processing module 220 and a second processing module 230, wherein the information acquisition module 200 is used for acquiring expected information and real-time growth information of a target user; a growth value obtaining module 210, configured to input the expected information and the real-time growth information into a first pre-set model stored in advance, so as to obtain a current growth value of the target user; the first processing module 220 is configured to compare the current growth value with a preset expected growth value, and if the current growth value is smaller than the expected growth value, send a growth type of which the real-time growth information is lower than a preset standard to a target user, and push a knowledge system corresponding to the growth type to the target user; the second processing module 230 is configured to receive selection information returned by the target user for the growth type and the corresponding knowledge system, and send a growth plan form to the target user according to the selection information, where the growth plan form is used to show a learning progress of the knowledge system that the target user needs to perform in order to achieve the expectation.

In one embodiment, the information collecting module 200 may specifically be: and acquiring expected information and real-time growth information of the target user according to a preset time period. Wherein the expected information comprises one or more of an actual position grade, a virtual position grade and a professional ability grade. The growth information comprises course selection, online learning duration, online examination scores and winning conditions.

In an embodiment, the first processing module 220 is further configured to compare the current growth value with a preset expected growth value, and if the current growth value is smaller than the expected growth value, feed back each impact problem in a pre-stored problem feedback list to the target user, receive a result fed back by the target user for each impact problem, and output a corresponding decision according to a result condition.

In an embodiment, the first processing module 220 is further configured to compare the current growth value with a preset expected growth value, record that the expected number of times N is not reached if the current growth value is smaller than the expected growth value, and send warning information to a previous-level authority owner of the authority owned by the target user if N is greater than or equal to 2.

In an embodiment, when the current growth value is smaller than the expected growth value, the first processing module 220 is further configured to compare the current growth value with a preset expected growth value, and send warning information to a previous-level authority owner of the authority owned by the target user if an absolute value of a difference between the current growth value and the preset expected growth value is greater than or equal to a first preset threshold.

Fig. 4 shows a schematic structural diagram of an electronic device suitable for implementing an embodiment of the present application. As shown in fig. 3, the electronic apparatus includes a Central Processing Unit (CPU)401 that can perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)402 or a program loaded from a storage section 408 into a Random Access Memory (RAM) 403. In the RAM403, various programs and data necessary for system operation are also stored. The CPU401, ROM 402, and RAM403 are connected to each other via a bus 404. An input/output (I/O) interface 405 is also connected to bus 404.

The following components are connected to the I/O interface 405: an input section 406 including a keyboard, a mouse, and the like; an output section 407 including a display device such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 408 including a hard disk and the like; and a communication section 409 including a network interface card such as a LAN card, a modem, or the like. The communication section 409 performs communication processing via a network such as the internet. A driver 410 is also connected to the I/O interface 405 as needed. A removable medium 411 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 410 as necessary, so that a computer program read out therefrom is mounted into the storage section 408 as necessary.

In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart fig. 2 may be implemented as a computer software program. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a machine-readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 409, and/or installed from the removable medium 411. The above-described functions defined in the apparatus of the present application are executed when the computer program is executed by a Central Processing Unit (CPU) 401.

It should be noted that the computer readable media shown in the present disclosure may be computer readable signal media or computer readable storage media or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In contrast, in the present disclosure, a computer-readable signal medium may include a propagated data signal with computer-readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units or modules described in the embodiments of the present application may be implemented by software or hardware. The described units or modules may also be provided in a processor, and may be described as: a processor comprising: the device comprises an information acquisition module, a growth value acquisition module, a first processing module and a second processing module. The names of the units or modules do not limit the units or modules in some cases, and for example, the information collecting module may be further described as "collecting desired information of target users and real-time growth information".

As another aspect, the present application also provides a computer-readable storage medium, which may be included in the electronic device described in the above embodiments; or may be separate and not incorporated into the electronic device. The computer-readable storage medium stores one or more programs that, when executed by one or more processors, perform the enterprise service information processing method described herein.

The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other arrangements formed by any combination of the above features or their equivalents without departing from the spirit of the disclosure. For example, the above features may be replaced with (but not limited to) features having similar functions disclosed in the present application.

Claims

1. An enterprise service information processing method is applied to a server, and comprises the following steps:

acquiring expected information and real-time growth information of a target user;

obtaining the current growth value of the target user according to the expected information and the real-time growth information;

comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending a growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a knowledge system corresponding to the growth type to the target user; and the number of the first and second groups,

and receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user, wherein the growth plan form is used for displaying the learning progress of the knowledge system required by the target user to achieve the expectation.

2. The method of claim 1, wherein the method of collecting desired information and real-time growth information of the target user comprises:

and acquiring expected information and real-time growth information of the target user according to a preset time period.

3. The method as claimed in claim 1, wherein the desired information includes one or more of an actual position level, a virtual position level, and a professional ability level.

4. The method of claim 1, wherein the growth information includes course selection, length of online learning, online examination score, and winning status.

5. The method according to claim 1, wherein the current growth value is compared with a preset expected growth value, and if the current growth value is smaller than the expected growth value, each impact problem in a pre-stored problem feedback list is fed back to the target user, a result fed back by the target user for each impact problem is received, and a corresponding decision is output according to a result condition.

6. The method of processing enterprise service information according to claim 1, further comprising: and comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, recording the number N of times that the current growth value does not reach the expected value, and if N is larger than or equal to 2, sending warning information to a previous-level authority owner of the authority owned by the target user.

7. The method of processing business service information of claim 1, wherein the current growth value is less than an expected growth value, the method further comprising: and comparing the current growth value with a preset expected growth value, and if the absolute value of the difference value of the current growth value and the preset expected growth value is greater than or equal to a first preset threshold value, sending warning information to the owner of the upper-level authority of the authority owned by the target user.

8. An enterprise service information processing device applied to a server is characterized by comprising:

the information acquisition module (200) is used for acquiring the expected information and the real-time growth information of the target user;

a growth value obtaining module (210) for obtaining a current growth value of the target user according to the expected information and the real-time growth information;

the first processing module (220) is used for comparing the current growth value with a preset expected growth value, if the current growth value is smaller than the expected growth value, sending a growth type of which the real-time growth information is lower than a preset standard to a target user, and pushing a knowledge system corresponding to the growth type to the target user; and the number of the first and second groups,

and the second processing module (230) is used for receiving selection information returned by the target user aiming at the growth type and the corresponding knowledge system, and sending a growth plan form to the target user according to the selection information, wherein the growth plan form is used for showing the learning progress of the knowledge system required by the target user to achieve the expectation.

9. An electronic device comprising a memory and a processor, the memory having stored thereon a computer program, characterized in that the processor, when executing the program, implements the method according to any of claims 1-7.

10. A readable storage medium, having stored thereon a computer program which, when executed by a computer, performs the method of any one of claims 1-7.