CN111930288A - Interactive service processing method and system - Google Patents
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Abstract
The invention provides an interactive service processing method and system, which can be used in the field of artificial intelligence, and the method comprises the following steps: performing natural language processing on the service request information of the user to obtain user intention information; determining corresponding business services according to the user intention information, determining whether all necessary elements of the business services are contained in the business request information, if not, feeding back interactive information including the missing necessary elements to a user to acquire supplementary information input by the user, and re-determining whether all necessary elements are contained until all necessary elements are acquired according to the supplementary information and the business request information; and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service to complete the business service corresponding to the user business request information.
Description
Technical Field
The invention relates to the technical field of artificial intelligence, can be used in the field of artificial intelligence, and particularly relates to an interactive service processing method and system.
Background
With the development of internet technology, mobile banking has become one of the main channels for providing financial services in daily life, and with the continuous advance of service intelligence, the types and service capabilities of services provided by mobile banking have increased explosively. However, different financial services correspond to different business processes, and the function of integrating multiple services in a mobile banking needs to be designed in different compatibility according to different transactions, so that the problems of huge and complicated integrated services, difficult maintenance and inconvenient expansion exist. In addition, the user needs to jump to different service interfaces for operation when using various services of the mobile banking, and the operation process is complex.
Disclosure of Invention
An object of the present invention is to provide an interactive service processing method for automatically providing various services to a user by recognizing a user's intention and interacting with the user a plurality of times, thereby reducing the complexity of user operations and system development. It is another object of the present invention to provide an interactive service processing system. It is a further object of this invention to provide such a computer apparatus. It is a further object of this invention to provide such a readable medium.
In order to achieve the above object, an aspect of the present invention discloses an interactive service processing method, including:
performing natural language processing on the service request information of the user to obtain user intention information;
determining corresponding business services according to the user intention information, determining whether all necessary elements of the business services are contained in the business request information, if not, feeding back interactive information including the missing necessary elements to a user to acquire supplementary information input by the user, and re-determining whether all necessary elements are contained until all necessary elements are acquired according to the supplementary information and the business request information;
and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service so as to complete the business service corresponding to the user business request information.
Preferably, the method further comprises the following steps:
and performing text conversion on text information, voice information and/or gesture information input by a user to obtain service request information.
Preferably, before determining whether all necessary elements of the service are contained in the service request information, further comprising:
acquiring necessary information of the business service from prestored user information according to the determined business service;
and determining the necessary elements according to all the elements required by the business service and the acquired necessary information.
Preferably, before sending the function call information to the function module providing the corresponding service, the method further comprises:
feeding back the function calling information to a user;
and modifying the element value of the corresponding element based on modification information input by a user, and reforming the function calling information according to the modified element value.
Preferably, before sending the function call information to the function module providing the corresponding service, the method further comprises:
feeding back an identity authentication request to a user according to a preset authority rule corresponding to the business service;
and verifying whether the user meets a preset authority rule or not according to verification information input by the user, and if so, continuously sending the function calling information to a function module for providing corresponding business service.
Preferably, the feeding back the interactive information including the missing essential elements to the user to obtain the supplementary information input by the user specifically includes:
feeding back interaction information to a user, wherein the interaction information comprises at least one candidate value of the missing essential elements;
supplemental information selected by a user including at least one candidate value is received.
Preferably, the forming of the function call information according to all the necessary elements specifically includes:
acquiring a prestored instruction corresponding to the business service from a database according to the business service;
and configuring the necessary elements and preset basic information in the instruction to form the function calling information.
Preferably, the instructions include local instructions, remote instructions, and basic service instructions.
The invention also discloses an interactive service processing system, which comprises:
the request processing module is used for carrying out natural language processing on the service request information of the user to obtain user intention information;
the element acquisition module is used for determining corresponding business services according to the user intention information, determining whether the business request information contains all necessary elements of the business services, if not, feeding back interactive information including the missing necessary elements to the user to obtain supplementary information input by the user, and re-determining whether all necessary elements are contained or not until all necessary elements are obtained according to the supplementary information and the business request information;
and the service processing module is used for forming function calling information according to all necessary elements and sending the function calling information to the function module providing the corresponding service so as to complete the service corresponding to the user service request information.
The invention also discloses a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor,
the processor, when executing the program, implements the method as described above.
The invention also discloses a computer-readable medium, having stored thereon a computer program,
which when executed by a processor implements the method as described above.
The invention obtains the user intention information by carrying out natural language processing on the service request information of the user, thereby determining the service requested by the user. And automatically determining all necessary elements required for executing the business service according to the business service requested by the user, and acquiring the supplementary information by interacting with the user for a plurality of times when the elements are absent to obtain all the elements required for executing the business service. And automatically forming function calling information according to all the elements, and transmitting the function calling information to a functional module for providing the business service to realize the processing of the business service requested by the user. The invention provides a method for automatically handling business services through multiple rounds of interaction with users, which avoids complex operation of the users, facilitates the users to issue business service requirements and improves the interactive experience of the users. And moreover, corresponding business services are realized through the functional modules in a function calling information mode, and during development, the functional modules can be developed independently and are easy to maintain and expand.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow diagram illustrating one embodiment of an interactive service processing method of the present invention;
FIG. 2 shows a flowchart of one embodiment of the interactive service processing method of the present invention including S000;
FIG. 3 is a flow chart illustrating the determination of essential elements in an embodiment of the interactive service processing method of the present invention;
FIG. 4 is a flowchart illustrating a user modifying function call information in accordance with an embodiment of the interactive service processing method of the present invention;
FIG. 5 is a flowchart illustrating user identity and rights verification in accordance with one embodiment of the interactive service processing method of the present invention;
fig. 6 shows a flowchart of an interactive service processing method S200 according to a specific embodiment of the present invention;
fig. 7 shows a flowchart of an interactive service processing method S300 according to a specific embodiment of the present invention;
FIG. 8 is a schematic diagram illustrating instructions for an interactive service processing method according to an embodiment of the present invention;
FIG. 9 is a diagram illustrating an interaction process in a specific example of the interactive service processing method of the present invention;
FIG. 10 is a block diagram illustrating one embodiment of an interactive services processing system in accordance with the present invention;
FIG. 11 illustrates a schematic block diagram of a computer device suitable for use in implementing embodiments of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the present application can be used in the technical field of artificial intelligence, and can also be used in any field except the technical field of artificial intelligence, and the application technical field of the present application is not limited.
For mobile banking products of commercial banks, how to provide more various business services for users and improve the user experience and use convenience have become the development direction of products. Various business services provided in the current mobile banking are functional modules which are developed independently, the flow of each service needs to be developed independently, and a user needs to have a certain familiarity with the mobile banking to be able to freely use the diversified business services provided by the mobile banking, so that the use experience effect of a new user is poor, and the operation experience of mobile banking products greatly limits the use tendency of the user.
The invention receives the service request information of the user in a dialogue interaction mode, thereby allowing the user to issue the service request by sending the service request information of the natural language and the like. The invention determines the corresponding business service through the user intention information, determines all elements required by the user to input by the business service request based on the business service requested by the user, and determines the still lacking elements according to the necessary elements and all elements required by the business service identified and obtained in the business request information. Other necessary elements may be further determined from the supplemental information by making multiple rounds of interaction with the user in the form of a dialog to obtain the user's supplemental information. And continuously interacting with the user until all the acquired necessary elements are all elements required by the business service, and forming function calling information according to all the acquired necessary elements. The function calling information is further transmitted to the function module providing the corresponding business service for processing, in the business service processing process, interactive transmission can be carried out between the information of the function module and the user through a conversation form, the user can use the business service only through the conversation form without jumping to a specific function module interface for operation, and user experience is greatly improved. Meanwhile, the calling of the function modules can be realized by setting the information interaction interface, a whole set of complete programs including interaction flows such as interfaces and the like do not need to be developed for each function module, and the development complexity of each function module can be reduced.
Based on the above, the present application further provides an interactive service processing system, which may be integrated in a client device. It is understood that the client devices may include smart phones, tablet electronic devices, network set-top boxes, portable computers, desktop computers, Personal Digital Assistants (PDAs), in-vehicle devices, smart wearable devices, and the like. Wherein, intelligence wearing equipment can include intelligent glasses, intelligent wrist-watch, intelligent bracelet etc..
The client device may have a communication module (i.e., a communication unit), and may be communicatively connected to a remote server to implement data transmission with the server. The communication unit may also receive the identification result returned by the server. The server may include a server on the task scheduling center side, and in other implementation scenarios, the server may also include a server on an intermediate platform, for example, a server on a third-party server platform that is communicatively linked to the task scheduling center server. The server may include a single computer device, or may include a server cluster formed by a plurality of servers, or a server structure of a distributed apparatus.
The server and the client device may communicate using any suitable network protocol, including network protocols not yet developed at the filing date of this application. The network protocol may include, for example, a TCP/IP protocol, a UDP/IP protocol, an HTTP protocol, an HTTPS protocol, or the like. Of course, the network Protocol may also include, for example, an RPC Protocol (Remote Procedure Call Protocol), a REST Protocol (Representational State Transfer Protocol), and the like used above the above Protocol.
According to one aspect of the invention, in order to solve the problems that the integrated service is huge, complicated, difficult to maintain and inconvenient to expand, and the operation process is complex because a user needs to jump to different service interfaces for operation when using various services of a mobile phone bank, the embodiment discloses an interactive service processing method. As shown in fig. 1, in this embodiment, the method includes:
s100: and carrying out natural language processing on the service request information of the user to obtain user intention information.
S200: and determining the corresponding service according to the user intention information, determining whether the service request information contains all necessary elements of the service, if not, feeding back interactive information including the missing necessary elements to the user to acquire the supplementary information input by the user, and re-determining whether all necessary elements are contained or not according to the supplementary information and the service request information until all necessary elements are acquired.
S300: and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service so as to complete the business service corresponding to the user business request information.
The invention obtains the user intention information by carrying out natural language processing on the service request information of the user, thereby determining the service requested by the user. And automatically determining all necessary elements required for executing the business service according to the business service requested by the user, and acquiring the supplementary information by interacting with the user for a plurality of times when the elements are absent to obtain all the elements required for executing the business service. And automatically forming function calling information according to all the elements, and transmitting the function calling information to a functional module for providing the business service to realize the processing of the business service requested by the user. The invention provides a method for automatically handling business services through multiple rounds of interaction with users, which avoids complex operation of the users, facilitates the users to issue business service requirements and improves the interactive experience of the users. And moreover, corresponding business services are realized through the functional modules in a function calling information mode, and during development, the functional modules can be developed independently and are easy to maintain and expand.
In a preferred embodiment, as shown in fig. 2, the method further comprises the previous steps of:
s000: and performing text conversion on text information, voice information and/or gesture information input by a user to obtain service request information.
It can be understood that, in the preferred embodiment, various forms of service request input by the user are supported, so as to improve the wide applicability of the product and improve the user experience. The service request information in the user text form can be directly obtained. For the voice information or the gesture information, the received voice information or the gesture information needs to be recognized and converted to obtain text information so as to obtain the service request information.
In a preferred embodiment, as shown in fig. 3, the method further includes determining whether all necessary elements of the service are contained in the service request information at S200, before:
s201: and acquiring necessary information of the business service from the pre-stored user information according to the determined business service.
S202: and determining the necessary elements according to all the elements required by the business service and the acquired necessary information.
It can be understood that, in the preferred embodiment, when the service requested by the user is obtained according to the service request information of the user, all elements required for processing the service requirement may be determined according to the predetermined correspondence between the service and all elements. Wherein, for one or more elements among all elements of the business service, necessary information corresponding to the elements can be acquired from pre-stored user information. For example, when the user uses the service of charging the telephone fee, the necessary information of the mobile phone number of the user can be read from the SIM card information in the user terminal. For the elements which can be directly obtained from the terminals such as the mobile phone and the like, the user does not need to input the elements in the form of supplementary information, the interaction process with the user is reduced, and the convenience of using the service by the user is greatly improved. The necessary elements which need to be supplemented by the user can be obtained by removing the elements which are obtained from the necessary information in all the elements.
In a preferred embodiment, as shown in fig. 4, the method further includes sending the function call information to a function module providing a corresponding business service at S300, before:
s301: and feeding back the function calling information to a user.
S302: and modifying the element value of the corresponding element based on modification information input by a user, and reforming the function calling information according to the modified element value.
It will be appreciated that in the preferred embodiment, in order to improve the accuracy of providing services to the user, after the function call information is formed, the formed function call information may be fed back to the user, that is, the formed function call information may be fed back to the user in a dialog box, and modified and confirmed function buttons may be provided. The user can check the function calling information, check whether the function calling information is the service requested by the user, if so, directly confirm, start to execute the service function, if not, indicate that the element may have errors or the user needs to modify the element, and if the user can input the element value of the corresponding element again through the modified function key, the function calling information can be reformed according to the modified element value.
In a preferred embodiment, as shown in fig. 5, the method further includes sending the function call information to a function module providing a corresponding business service at S300, before:
s303: and feeding back an identity authentication request to the user according to a preset authority rule corresponding to the business service.
S304: and verifying whether the user meets a preset authority rule or not according to verification information input by the user, and if so, continuously sending the function calling information to a function module for providing corresponding business service.
It is understood that, in the preferred embodiment, for the transaction business in the financial field, in order to ensure the safety of the user fund, the identity and authority of the user can be verified before the function calling information is sent to the function module for business service processing. Specifically, the property and information security of the user is ensured by feeding back an identity authentication request to the user, such as a biometric feature of the user, such as a fingerprint or a face, to determine whether the identity and the authority of the user can use the corresponding business service.
In a preferred embodiment, as shown in fig. 6, the feeding back the mutual information including the missing essential elements to the user in S200 to obtain the supplementary information input by the user specifically includes:
s210: and feeding back interaction information to the user, wherein the interaction information comprises at least one candidate value of the missing essential elements.
S220: supplemental information selected by a user including at least one candidate value is received.
It will be appreciated that in this preferred embodiment, the interaction information may be issued to the user in the form of a dialog box, said interaction information comprising at least one candidate value for the missing essential element. For example, the interactive information of the corresponding natural language question can be formed according to the missing essential elements and fed back to the user, at least one common element value corresponding to the essential elements can be preset as a candidate value for at least part of the essential elements, and the at least one candidate value is fed back to the user, so that the user can conveniently determine the element value in a direct selection mode to input the supplementary information, the user operation is simplified, and the user experience is improved.
In a preferred embodiment, as shown in fig. 7, the forming of the function call information according to all the necessary elements in S300 specifically includes:
s310: and acquiring a prestored instruction corresponding to the business service from a database according to the business service.
S320: and configuring the necessary elements and preset basic information in the instruction to form the function calling information.
It is to be understood that, in the preferred embodiment, the call instructions called by the function modules may be stored in the database in advance, wherein each instruction may correspond to the implementation of one instruction processing function. The calling instruction configuration is stored in the database, is decoupled from the functional module, can be initialized in a parameter configuration mode, and supports flexible assembly and scheduling in the service process to form function calling information.
In a preferred embodiment, the instructions include local instructions, remote instructions, and basic service instructions. When the corresponding function module is called by the function calling information to process the service requested by the user, the local instruction means that the instruction processing function is realized at the user terminal (locally), the remote instruction means that the instruction processing function is realized at other platforms or systems, and the basic service instruction means that the common instruction is realized or the client terminal function is realized.
As shown in fig. 8, the native instruction may be implemented in JAVA, and the entry and exit of the JAVA instruction are set. The input parameters can be extracted from necessary elements or basic information of other existing elements or systems, the basic information can comprise necessary parameters of an instruction processor, such as information of customers, transaction information, process information and the like, the output parameters can comprise parameters of processing results, prompt information, process states, next instructions and the like, and business processing result information can be formed according to the output parameters to be fed back to a user. The remote instruction may include an instruction to call the remote processor through the servitization interface, and the function call information is processed by calling the remote processor through the servitization interface. The basic information can comprise information such as current transaction context and instruction processing templates, the parameter of the parameter such as processing result, prompt information, flow state and next instruction can be included in the parameter, and the service processing result information can be formed according to the parameter to feed back to the user. The basic service instruction can comprise instructions such as login logout, general search, general function skip, general error reporting prompt, identity authentication, client support function and the like, so that the basic service instruction calls a function module of the user terminal for providing basic functions to process function calling information. Function calling information is formed by configuring the local instruction, the remote instruction and the input and output of the basic service instruction, and can be in information interaction with each function module to complete the whole process of the business service, so that flexible scheduling among all business services is realized. Moreover, when the product is developed, an interface and an interface are not required to be developed independently aiming at each functional module, and when a new functional module is developed, the seamless access of local, cross-server or cross-system can be supported on the premise of not changing or slightly changing the system.
In a specific example, fig. 8 shows a mobile banking system for implementing the interactive service processing method according to the embodiment. In this specific example, the mobile phone system includes a voice interaction main control module, a local instruction module, a remote instruction module, a basic service instruction module, and a voice processing module. The voice interaction main control module controls the voice processing module to realize the functions of performing voice recognition, voice generation, semantic recognition and natural language processing on the service request voice to obtain service request information, performs information interaction with a user through an interaction interface, displays various information to the user, receives input information such as supplementary information of the user and the like, and realizes dialogue management. The local instruction selector selects a local instruction required by the service request information to form function calling information, and then the corresponding functions are realized through processors such as a local instruction processor, a menu instruction processor, a custom instruction processor and the like. The remote instruction processor processes the function call information by calling the remote processor by calling standardized interfaces exposed by other groups and other systems. The remote instruction module may further include an instruction context processor for providing basic information such as a current transaction context and an instruction processing template for forming function call information to call the standardized interface. The basic service instruction module can provide the processing functions of service request information such as general search, identity authentication, client service, login/logout, general function skip and the like.
The invention will be further illustrated by means of a specific example. As shown in fig. 9, in this specific example, the user may input a voice message "i want to add value to the mobile phone", and after receiving the voice message, the mobile phone bank invokes the voice-to-text conversion service to convert the voice message into text message, and then displays the text message back in the interactive interface. Further, the intention information of the user is identified through a natural language processing technology, and the intention identification judges that two factors of the number and the amount of the mobile phone required by the mobile phone recharging transaction are not satisfied. And after the instruction of acquiring the default mobile phone number is obtained, the mobile phone number reserved by the customer can be acquired. And continuously acquiring the recharging amount, assembling question information prompting the customer to input the recharging amount, wherein the question information can comprise a plurality of candidate values of the amount. Furthermore, the questioning information can be displayed to the customer through the user interaction module, and meanwhile, the voice reading can be carried out by the voice-to-text conversion service.
And after the user selects or inputs the recharging amount and supplements the recharging amount word slot, the function calling information of the recharging instruction can be realized. Because the service group of the mobile phone recharging service and the voice interaction is different, a remote instruction processor needs to be used for cross-group processing. The central control platform calls the mobile phone recharging service through the remote instruction processor to confirm the transaction, assembles transaction elements and displays confirmation information through user interaction.
After the user confirms, the identity of the client needs to be identified, the client needs to input a payment password, an identity identification command is generated, identity identification service is called for processing, after the identity identification command is processed, the remote command processor is called again for mobile phone recharging, and the recharging result is displayed for the user.
Based on the same principle, the embodiment also discloses an interactive service processing system. As shown in fig. 10, in this embodiment, the system includes a request processing module 11, an element collecting module 12, and a service processing module 13.
The request processing module 11 is configured to perform natural language processing on the service request information of the user to obtain user intention information.
The element acquisition module 12 is configured to determine a corresponding service according to the user intention information, determine whether the service request information includes all necessary elements of the service, if not, feed back interaction information including the missing necessary elements to the user to obtain supplementary information input by the user, and re-determine whether all necessary elements are included until all necessary elements are obtained according to the supplementary information and the service request information.
The service processing module 13 is configured to form function call information according to all necessary elements and send the function call information to a function module providing a corresponding service to complete a service corresponding to the user service request information.
The invention obtains the user intention information by carrying out natural language processing on the service request information of the user, thereby determining the service requested by the user. And automatically determining all necessary elements required for executing the business service according to the business service requested by the user, and acquiring the supplementary information by interacting with the user for a plurality of times when the elements are absent to obtain all the elements required for executing the business service. And automatically forming function calling information according to all the elements, and transmitting the function calling information to a functional module for providing the business service to realize the processing of the business service requested by the user. The invention provides a method for automatically handling business services through multiple rounds of interaction with users, which avoids complex operation of the users, facilitates the users to issue business service requirements and improves the interactive experience of the users. And moreover, corresponding business services are realized through the functional modules in a function calling information mode, and during development, the functional modules can be developed independently and are easy to maintain and expand.
Since the principle of the system for solving the problem is similar to the above method, the implementation of the system can refer to the implementation of the method, and the detailed description is omitted here.
The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. A typical implementation device is a computer device, which may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.
From the hardware level, in order to automatically provide various services to a user by recognizing the user's intention and performing multiple interactions with the user, and reduce a plurality of service functions, the present invention provides an embodiment of an electronic device of all or part of contents in an interactive service processing method, where the electronic device specifically includes the following contents:
fig. 11 is a schematic block diagram of a system configuration of an electronic device 9600 according to an embodiment of the present application. As shown in fig. 11, the electronic device 9600 can include a central processor 9100 and a memory 9140; the memory 9140 is coupled to the central processor 9100. Notably, this FIG. 11 is exemplary; other types of structures may also be used in addition to or in place of the structure to implement telecommunications or other functions.
In one embodiment, the interactive service processing functionality may be integrated into a central processor. Wherein the central processor may be configured to control:
performing natural language processing on the service request information of the user to obtain user intention information;
determining corresponding business services according to the user intention information, determining whether all necessary elements of the business services are contained in the business request information, if not, feeding back interactive information including the missing necessary elements to a user to acquire supplementary information input by the user, and re-determining whether all necessary elements are contained until all necessary elements are acquired according to the supplementary information and the business request information;
and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service so as to complete the business service corresponding to the user business request information.
As can be seen from the above description, the electronic device provided in the embodiment of the present application obtains the user intention information by performing natural language processing on the service request information of the user, and further determines the service requested by the user. And automatically determining all necessary elements required for executing the business service according to the business service requested by the user, and acquiring the supplementary information by interacting with the user for a plurality of times when the elements are absent to obtain all the elements required for executing the business service. And automatically forming function calling information according to all the elements, and transmitting the function calling information to a functional module for providing the business service to realize the processing of the business service requested by the user. The invention provides a method for automatically handling business services through multiple rounds of interaction with users, which avoids complex operation of the users, facilitates the users to issue business service requirements and improves the interactive experience of the users.
In another embodiment, the interactive service processing system may be configured separately from the central processor 9100, for example, the interactive service processing system may be configured as a chip connected to the central processor 9100, and the interactive service processing function is realized by the control of the central processor.
As shown in fig. 11, the electronic device 9600 may further include: a communication module 9110, an input unit 9120, an audio processor 9130, a display 9160, and a power supply 9170. It is noted that the electronic device 9600 also does not necessarily include all of the components shown in fig. 11; in addition, the electronic device 9600 may further include components not shown in fig. 11, which may be referred to in the prior art.
As shown in fig. 11, a central processor 9100, sometimes referred to as a controller or operational control, can include a microprocessor or other processor device and/or logic device, which central processor 9100 receives input and controls the operation of the various components of the electronic device 9600.
The memory 9140 can be, for example, one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. The information relating to the failure may be stored, and a program for executing the information may be stored. And the central processing unit 9100 can execute the program stored in the memory 9140 to realize information storage or processing, or the like.
The input unit 9120 provides input to the central processor 9100. The input unit 9120 is, for example, a key or a touch input device. Power supply 9170 is used to provide power to electronic device 9600. The display 9160 is used for displaying display objects such as images and characters. The display may be, for example, an LCD display, but is not limited thereto.
The memory 9140 can be a solid state memory, e.g., Read Only Memory (ROM), Random Access Memory (RAM), a SIM card, or the like. There may also be a memory that holds information even when power is off, can be selectively erased, and is provided with more data, an example of which is sometimes called an EPROM or the like. The memory 9140 could also be some other type of device. Memory 9140 includes a buffer memory 9141 (sometimes referred to as a buffer). The memory 9140 may include an application/function storage portion 9142, the application/function storage portion 9142 being used for storing application programs and function programs or for executing a flow of operations of the electronic device 9600 by the central processor 9100.
The memory 9140 can also include a data store 9143, the data store 9143 being used to store data, such as contacts, digital data, pictures, sounds, and/or any other data used by an electronic device. The driver storage portion 9144 of the memory 9140 may include various drivers for the electronic device for communication functions and/or for performing other functions of the electronic device (e.g., messaging applications, contact book applications, etc.).
The communication module 9110 is a transmitter/receiver 9110 that transmits and receives signals via an antenna 9111. The communication module (transmitter/receiver) 9110 is coupled to the central processor 9100 to provide input signals and receive output signals, which may be the same as in the case of a conventional mobile communication terminal.
Based on different communication technologies, a plurality of communication modules 9110, such as a cellular network module, a bluetooth module, and/or a wireless local area network module, may be provided in the same electronic device. The communication module (transmitter/receiver) 9110 is also coupled to a speaker 9131 and a microphone 9132 via an audio processor 9130 to provide audio output via the speaker 9131 and receive audio input from the microphone 9132, thereby implementing ordinary telecommunications functions. The audio processor 9130 may include any suitable buffers, decoders, amplifiers and so forth. In addition, the audio processor 9130 is also coupled to the central processor 9100, thereby enabling recording locally through the microphone 9132 and enabling locally stored sounds to be played through the speaker 9131.
An embodiment of the present application further provides a computer-readable storage medium capable of implementing all the steps in the interactive service processing method in the foregoing embodiment, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the computer program implements all the steps of the enterprise risk identification method in the foregoing embodiment, where the execution subject of the computer program is a server or a client, for example, when the processor executes the computer program, the processor implements the following steps:
performing natural language processing on the service request information of the user to obtain user intention information;
determining corresponding business services according to the user intention information, determining whether all necessary elements of the business services are contained in the business request information, if not, feeding back interactive information including the missing necessary elements to a user to acquire supplementary information input by the user, and re-determining whether all necessary elements are contained until all necessary elements are acquired according to the supplementary information and the business request information;
and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service so as to complete the business service corresponding to the user business request information.
As can be seen from the above description, the computer-readable storage medium provided in the embodiment of the present application obtains the user intention information by performing natural language processing on the service request information of the user, and further determines the service requested by the user. And automatically determining all necessary elements required for executing the business service according to the business service requested by the user, and acquiring the supplementary information by interacting with the user for a plurality of times when the elements are absent to obtain all the elements required for executing the business service. And automatically forming function calling information according to all the elements, and transmitting the function calling information to a functional module for providing the business service to realize the processing of the business service requested by the user. The invention provides a method for automatically handling business services through multiple rounds of interaction with users, which avoids complex operation of the users, facilitates the users to issue business service requirements and improves the interactive experience of the users.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (devices), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The principle and the implementation mode of the invention are explained by applying specific embodiments in the invention, and the description of the embodiments is only used for helping to understand the method and the core idea of the invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (11)
1. An interactive service processing method, comprising:
performing natural language processing on the service request information of the user to obtain user intention information;
determining corresponding business services according to the user intention information, determining whether all necessary elements of the business services are contained in the business request information, if not, feeding back interactive information including the missing necessary elements to a user to acquire supplementary information input by the user, and re-determining whether all necessary elements are contained until all necessary elements are acquired according to the supplementary information and the business request information;
and forming function calling information according to all necessary elements and sending the function calling information to a function module providing corresponding business service so as to complete the business service corresponding to the user business request information.
2. The interactive service processing method of claim 1, further comprising:
and performing text conversion on text information, voice information and/or gesture information input by a user to obtain service request information.
3. The interactive service processing method of claim 1, further comprising, before determining whether all necessary elements of a service are contained in the service request information:
acquiring necessary information of the business service from prestored user information according to the determined business service;
and determining the necessary elements according to all the elements required by the business service and the acquired necessary information.
4. The interactive service processing method of claim 3, further comprising, before sending the function call information to a function module providing a corresponding service:
feeding back the function calling information to a user;
and modifying the element value of the corresponding element based on modification information input by a user, and reforming the function calling information according to the modified element value.
5. The interactive service processing method of claim 3, further comprising, before sending the function call information to a function module providing a corresponding service:
feeding back an identity authentication request to a user according to a preset authority rule corresponding to the business service;
and verifying whether the user meets a preset authority rule or not according to verification information input by the user, and if so, continuously sending the function calling information to a function module for providing corresponding business service.
6. The interactive service processing method according to claim 3, wherein the feeding back the interactive information including the missing essential elements to the user to obtain the supplementary information input by the user specifically comprises:
feeding back interaction information to a user, wherein the interaction information comprises at least one candidate value of the missing essential elements;
supplemental information selected by a user including at least one candidate value is received.
7. The interactive service processing method according to claim 3, wherein the forming of the function call information according to all the necessary elements specifically comprises:
acquiring a prestored instruction corresponding to the business service from a database according to the business service;
and configuring the necessary elements and preset basic information in the instruction to form the function calling information.
8. The interactive transaction method of claim 7, wherein the commands include local commands, remote commands, and basic service commands.
9. An interactive transaction system, comprising:
the request processing module is used for carrying out natural language processing on the service request information of the user to obtain user intention information;
the element acquisition module is used for determining corresponding business services according to the user intention information, determining whether the business request information contains all necessary elements of the business services, if not, feeding back interactive information including the missing necessary elements to the user to obtain supplementary information input by the user, and re-determining whether all necessary elements are contained or not until all necessary elements are obtained according to the supplementary information and the business request information;
and the service processing module is used for forming function calling information according to all necessary elements and sending the function calling information to the function module providing the corresponding service so as to complete the service corresponding to the user service request information.
10. A computer device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor,
the processor, when executing the program, implements the method of any of claims 1-8.
11. A computer-readable medium, having stored thereon a computer program,
the program when executed by a processor implementing the method according to any one of claims 1-8.
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