CN111859105A

CN111859105A - Service request processing method and device, electronic equipment and storage medium

Info

Publication number: CN111859105A
Application number: CN202010280269.5A
Authority: CN
Inventors: 张晓雪; 刘琳
Original assignee: Beijing Didi Infinity Technology and Development Co Ltd
Current assignee: Beijing Didi Infinity Technology and Development Co Ltd
Priority date: 2020-04-10
Filing date: 2020-04-10
Publication date: 2020-10-30

Abstract

The application provides a service request processing method, a service request processing device, electronic equipment and a storage medium, wherein the service request processing method comprises the following steps: acquiring service information input through a service interface; sending service information and response preference information to a server, wherein the response preference information is used for indicating the service response requirement of a service requester so that the server allocates a corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment; receiving a service response returned by the server, wherein the service response comprises: the information of the service provider can provide diversified selections for the user in the service process, so that the corresponding service provider can be distributed for the user according to the response preference of the user, and the user experience is improved.

Description

Service request processing method and device, electronic equipment and storage medium

Technical Field

The present application relates to the field of internet technologies, and in particular, to a service request processing method and apparatus, an electronic device, and a storage medium.

Background

With the rapid development of the internet technology, the traditional taxi taking mode is changed by the taxi taking application program, and a new modernization mode under the era of developing a large mobile internet is established.

At present, a passenger can input a starting place and a target place to place an order by logging in a taxi taking application program; and the network car booking driver can log in a corresponding order receiving application program to receive orders, so that the network car booking driver can receive orders as desired according to the passenger destination, the communication cost between the network car booking driver and the passenger is saved, and the idle driving rate is reduced.

However, in the existing taxi taking mode, passengers cannot place the taxi according to own preference when placing the taxi, and the taxi taking mode is single.

Disclosure of Invention

In view of this, an object of the embodiments of the present application is to provide a service request processing method, an apparatus, an electronic device, and a storage medium, which can set response preferences in a service request process, provide diverse choices for a user, and implement that a corresponding service provider can be allocated to the user according to the response preferences of the user, thereby improving user experience.

According to one aspect of the present application, an electronic device is provided that may include one or more storage media and one or more processors in communication with the storage media. One or more storage media store machine-readable instructions executable by a processor. When the electronic device is operated, the processor communicates with the storage medium through the bus, and the processor executes the machine readable instructions to perform one or more of the following operations:

One aspect of the present application provides a service request processing method, including:

acquiring service information input through a service interface;

sending the service information and response preference information to a server, wherein the response preference information is used for indicating the service response requirement of a service requester, so that the server allocates a corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment;

receiving a service response returned by the server, wherein the service response comprises: information of the service provider.

In some embodiments, before sending the service information and response preference information to the server, the method further comprises:

and acquiring the response preference information input through the service interface.

In some embodiments, the sending the service information and the response preference information to the server includes:

and responding to the service calling operation input through the service interface, and sending the service information and response preference information to the server.

In some embodiments, the obtaining the response preference information input through the service interface includes:

Receiving a preference setting operation input through the service interface before receiving the service call operation;

and responding to the preference setting operation to acquire the response preference information.

responding to service calling operation acted on the service interface, and sending the service information to the server;

and responding to the preference setting operation input through the service interface, acquiring the response preference information, and sending the response preference information to the server.

In some embodiments, before the responding to the preference setting operation input through the service interface and acquiring the response preference information, the method further includes:

and if the service response of the server is not received within a preset time period after the service information is sent, receiving the preference setting operation input through the service interface.

In some embodiments, the service interface displays a preference setting button; the acquiring the response preference information input through the service interface includes:

responding to touch operation acted on the preference setting button, and displaying a response preference list on the service interface, wherein the response preference list displays information of various response requirements;

Responding to a selection operation acted on a first response requirement in the response preference list, and determining the response preference information according to the first response requirement aimed at by the selection operation.

In some embodiments, the method further comprises:

and displaying prompt information on the service interface, wherein the prompt information is used for indicating that the response preference information is set.

In some embodiments, each response requirement corresponds to a priority condition, and different response requirements correspond to different priority conditions.

In some embodiments, the method further comprises:

receiving an editing operation acting on a second response requirement in the response preference list;

and responding to the editing operation and updating the second response requirement.

In some embodiments, the priority condition corresponding to each response requirement is a type priority of the service providing device, a response speed priority, a service consumption resource priority, or a service quality priority.

Another aspect of the present application provides a service request processing method, including:

receiving service information and response preference information sent by a service requester terminal, wherein the service information is input by the service requester terminal through a service interface, and the response preference information is used for indicating a service response requirement of a service requester;

According to the service information and the response preference information, distributing a corresponding service provider to the service requester from service providers of at least one preset type of service providing equipment;

sending a service response to the service requester terminal, the service response including: information of the service provider.

In some embodiments, the response preference information is response preference information input through the service interface and acquired by the service requester terminal.

In some embodiments, the receiving the service information and the response preference information sent by the service requester terminal includes:

and receiving the service information and the response preference information sent by the service requester terminal in response to the service calling operation input through the service interface.

In some embodiments, the response preference information is response preference information obtained by the service requester terminal in response to a preference setting operation input through the service interface before receiving a service call operation.

Receiving the service information sent by the service requester terminal, wherein the service information is information sent by the service requester terminal in response to a service call operation acting on the service interface;

and receiving the response preference information sent by the service requester terminal, wherein the response preference information is information obtained and sent by the service requester terminal in response to the preference setting operation input through the service interface.

Another aspect of the present application provides a service request processing apparatus, including: the device comprises an acquisition module, a sending module and a receiving module;

the acquisition module is used for acquiring service information input through a service interface;

the sending module is used for sending the service information and response preference information to a server, wherein the response preference information is used for indicating the service response requirement of a service requester, so that the server allocates the corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment;

the receiving module is configured to receive a service response returned by the server, where the service response includes: information of the service provider.

In some embodiments, the obtaining module is further configured to obtain the response preference information input through the service interface.

In some embodiments, the sending module is specifically configured to send the service information and response preference information to the server in response to a service call operation input through the service interface.

In some embodiments, the obtaining module is specifically configured to receive, before receiving the service call operation, a preference setting operation input through the service interface;

In some embodiments, the sending module is specifically configured to send the service information to the server in response to a service call operation acting on the service interface;

In some embodiments, the apparatus further includes an input module, configured to receive the preference setting operation input through the service interface if a service response of the server is not received within a preset time period after the service information is sent.

In some embodiments, the service interface displays a preference setting button; the obtaining module is specifically configured to respond to a touch operation applied to the preference setting button, and display a response preference list on the service interface, where the response preference list displays information of multiple response requirements;

In some embodiments, the apparatus includes a display module configured to display a prompt on the service interface, the prompt indicating that the response preference information is set.

In some embodiments, the apparatus further comprises an update module for receiving an edit operation acting on a second answer requirement in the answer preference list;

Another aspect of the present application provides a service request processing apparatus, including: the system comprises a receiving module, a distribution module and a sending module;

the receiving module is used for receiving service information and response preference information sent by a service requester terminal, wherein the service information is input by the service requester terminal through a service interface, and the response preference information is used for indicating a service response requirement of a service requester;

the allocation module is used for allocating a corresponding service provider to the service requester from service providers of at least one preset type of service providing equipment according to the service information and the response preference information;

the sending module is configured to send a service response to the service requester terminal, where the service response includes: information of the service provider.

In some embodiments, the receiving module is configured to receive the service information and the response preference information sent by the service requester terminal in response to a service call operation input through the service interface.

In some embodiments, the receiving module is specifically configured to receive the service information sent by the service requester terminal, where the service information is information sent by the service requester terminal in response to a service call operation acting on the service interface;

Another aspect of the present application provides a computer-readable storage medium having a computer program stored thereon, where the computer program is executed by a processor to perform the steps of the above-mentioned service request processing method.

Based on any one of the above aspects, the service request processing method provided in the embodiment of the present application includes: acquiring service information input through a service interface; sending service information and response preference information to a server, wherein the response preference information is used for indicating the service response requirement of a service requester so that the server allocates a corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment; receiving a service response returned by the server, wherein the service response comprises: the information of the service provider can provide diversified selections for the user in the service process, so that the corresponding service provider can be distributed for the user according to the response preference of the user, and the user experience is improved.

In addition, in some embodiments, the service request processing method provided by the embodiments of the present application may also allocate a corresponding service provider to the user as soon as possible according to the response preference of the user, so as to improve the user experience.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.

FIG. 1 is a block diagram illustrating a service request processing system provided by an embodiment of the present application;

fig. 2 is a schematic structural diagram of an electronic device provided in an embodiment of the present application;

fig. 3 is a flowchart illustrating a service request processing method according to an embodiment of the present application;

fig. 4 is a flowchart illustrating another service request processing method provided in an embodiment of the present application;

fig. 5 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application;

Fig. 6 is a flowchart illustrating another service request processing method provided in an embodiment of the present application;

fig. 7 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application;

fig. 8 is a flowchart illustrating another service request processing method provided in an embodiment of the present application;

fig. 9 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application;

fig. 10 is a flowchart illustrating another service request processing method provided in an embodiment of the present application;

fig. 11 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application;

fig. 12 is a flowchart illustrating another service request processing method provided in an embodiment of the present application;

fig. 13 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application;

FIG. 14 is a schematic diagram of a service interface provided by an embodiment of the present application;

FIG. 15 is a schematic diagram of another service interface provided by embodiments of the present application;

fig. 16 is a schematic functional block diagram of a service request processing apparatus according to an embodiment of the present application;

Fig. 17 is a schematic functional block diagram of another service request processing apparatus provided in an embodiment of the present application;

fig. 18 is a functional module diagram of another service request processing apparatus provided in an embodiment of the present application.

Detailed Description

In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and steps without logical context may be performed in reverse order or simultaneously. One skilled in the art, under the guidance of this application, may add one or more other operations to, or remove one or more operations from, the flowchart.

In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.

To enable those skilled in the art to utilize the present disclosure, the following embodiments are presented in conjunction with a specific application scenario, "taxi hiring scenario". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in the context of a taxi-taking scenario, it should be understood that this is only one exemplary embodiment. The method and the device can be applied to any other service scenes, such as a take-out scene, an express service scene and the like. Applications of the system or method of the present application may include web pages, plug-ins for browsers, client terminals, customization systems, internal analysis systems, or artificial intelligence robots, among others, or any combination thereof.

It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.

The terms "passenger," "requestor," "service person," "service requestor," and "customer" are used interchangeably in this application to refer to an individual, entity, or tool that can request or order a service. The terms "driver," "provider," "service provider," and "provider" are used interchangeably in this application to refer to an individual, entity, or tool that can provide a service. The term "user" in this application may refer to an individual, entity or tool that requests a service, subscribes to a service, provides a service, or facilitates the provision of a service. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present application, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.

The terms "service request" and "order" are used interchangeably herein to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a supplier, the like, or any combination thereof. Accepting the "service request" or "order" may be a passenger, a service requester, a driver, a service provider, a supplier, or the like, or any combination thereof. The service request may be charged or free.

The Positioning technology used in the present application may be based on a Global Positioning System (GPS), a Global Navigation Satellite System (GLONASS), a COMPASS Navigation System (COMPASS), a galileo Positioning System, a Quasi-Zenith Satellite System (QZSS), a Wireless Fidelity (WiFi) Positioning technology, or the like, or any combination thereof. One or more of the above-described positioning systems may be used interchangeably in this application.

It is worth noting that before the application is provided, by taking a taxi taking scene as an example, in the existing taxi taking process, in order to enable a passenger to call a taxi at the fastest speed, the passenger can select various taxi types to place an order in the taxi taking process, but in the existing taxi taking mode, the passenger cannot place the order according to the preference of the passenger when placing the order, the taxi taking mode is single, for example, when the passenger takes the taxi, the passenger selects various service taxi types such as taxi, express bus, special bus and the like to call the taxi at the fastest speed, but besides the fastest response, the passenger also wants to be responded by the expected taxi type of the passenger, for example, the low-price taxi type, namely, the passenger wants to be responded by the expected taxi type of the passenger when placing the order, but the existing demand of the passenger cannot be met.

In view of this, the service request processing method provided by the present application can solve the above problems, provide diverse choices for the user, and implement that the corresponding service provider can be allocated to the user as soon as possible according to the response preference of the user, thereby improving the user experience. For example, in a taxi taking scene, a passenger can set response preferences when placing a taxi, so that the passenger can respond to the taxi type expected by the passenger as soon as possible. In addition, based on the service request processing method provided by the present application, the service request processing system of the present application may also have the same technical effect, and the service request processing system of the present application may be as follows.

Fig. 1 is a block diagram illustrating a service request processing system according to an embodiment of the present application. For example, the service request processing system may be a service platform for ordering services such as taxi taking scenes, takeaway scenes, express delivery service scenes, and the like. The service request processing system may include one or more of a server 110, a network 120, a service requester terminal 130, a service provider 140, and a database 150, and the server 110 may include a processor therein that performs instruction operations.

In some embodiments, the server 110 may be a single server or a group of servers. The set of servers can be centralized or distributed (e.g., the servers 110 can be a distributed system). In some embodiments, the server 110 may be local or remote to the terminal. For example, the server 110 may access information and/or data stored in the service requester terminal 130, the service provider 140, or the database 150, or any combination thereof, via the network 120. As another example, the server 110 may be directly connected to at least one of the service requester terminal 130, the service provider 140, and the database 150 to access stored information and/or data. In some embodiments, the server 110 may be implemented on a cloud platform; by way of example only, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud (communicuted), a distributed cloud, an inter-cloud, a multi-cloud, and the like, or any combination thereof. In some embodiments, the server 110 may be implemented on an electronic device having one or more components.

In some embodiments, the server 110 may include a processor. The processor may process information and/or data related to the service request to perform one or more of the functions described herein. For example, the processor may determine the target vehicle based on a service request obtained from the service requester terminal 130. In some embodiments, a processor may include one or more processing cores (e.g., a single-core processor (S) or a multi-core processor (S)). Merely by way of example, a Processor may include a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), an Application Specific Instruction Set Processor (ASIP), a Graphics Processing Unit (GPU), a Physical Processing Unit (PPU), a Digital Signal Processor (DSP), a Field Programmable Gate Array (FPGA), a Programmable Logic Device (PLD), a controller, a microcontroller Unit, a reduced Instruction Set computer (reduced Instruction Set computer), a microprocessor, or the like, or any combination thereof.

Network 120 may be used for the exchange of information and/or data. In some embodiments, one or more components in the service request processing system (e.g., server 110, service requestor terminal 130, service provider 140, and database 150) may send information and/or data to other components. For example, the server 110 may obtain a service request from the service requester terminal 130 via the network 120. In some embodiments, the network 120 may be any type of wired or wireless network, or combination thereof. Merely by way of example, Network 120 may include a wired Network, a Wireless Network, a fiber optic Network, a telecommunications Network, an intranet, the internet, a Local Area Network (LAN), a Wide Area Network (WAN), a Wireless Local Area Network (WLAN), a Metropolitan Area Network (MAN), a Wide Area Network (WAN), a Public Switched Telephone Network (PSTN), a bluetooth Network, a ZigBee Network, a Near Field Communication (NFC) Network, or the like, or any combination thereof. In some embodiments, network 120 may include one or more network access points. For example, network 120 may include wired or wireless network access points, such as base stations and/or network switching nodes, through which one or more components of the service request processing system may connect to network 120 to exchange data and/or information.

In some embodiments, the user of the service requestor terminal 130 may be someone other than the actual demander of the service. For example, the user a of the service requester terminal 130 may use the service requester terminal 130 to initiate a service request for the service actual demander B (for example, the user a may call a car for his friend B), or receive service information or instructions from the server 110. In some embodiments, the user of the service provider 140 may be the actual provider of the service or may be other people and devices besides the actual provider of the service. For example, user C of the service provider 140 may use the service provider 140 to receive a service request serviced by the service provider D (e.g., user C may take an order for driver D employed by user C), and/or information or instructions from the server 110. In some embodiments, "service requester" and "service requester terminal" may be used interchangeably, and "service provider" and "service provider terminal" may be used interchangeably.

In some embodiments, the service requester terminal 130 may comprise a mobile device, a tablet computer, a laptop computer, or a built-in device in a motor vehicle, etc., or any combination thereof. In some embodiments, the mobile device may include a smart home device, a wearable device, a smart mobile device, a virtual reality device, an augmented reality device, or the like, or any combination thereof. In some embodiments, the smart home devices may include smart lighting devices, control devices for smart electrical devices, smart monitoring devices, smart televisions, smart cameras, or walkie-talkies, or the like, or any combination thereof. In some embodiments, the wearable device may include a smart bracelet, a smart lace, smart glass, a smart helmet, a smart watch, a smart garment, a smart backpack, a smart accessory, and the like, or any combination thereof. In some embodiments, the smart mobile device may include a smartphone, a Personal Digital Assistant (PDA), a gaming device, a navigation device, or a point of sale (POS) device, or the like, or any combination thereof. In some embodiments, the service requester terminal 130 may be a device having a location technology for locating the location of the service requester and/or service requester terminal.

In some embodiments, the service provider 140 may be a similar or the same device as the service requester terminal 130, but of course may be a different device. In some embodiments, the service provider 140 may be a device with location technology for locating the location of the service provider and/or the service provider terminal. In some embodiments, the service requester terminal 130 and/or the service provider 140 may communicate with other locating devices to determine the location of the service requester, the service requester terminal 130, the service provider, or the service provider 140, or any combination thereof. In some embodiments, the service requester terminal 130 and/or the service provider 140 may send the location information to the server 110.

Database 150 may store data and/or instructions. In some embodiments, the database 150 may store data obtained from the service requester terminal 130 and/or the service provider 140. In some embodiments, database 150 may store data and/or instructions for the exemplary methods described herein. In some embodiments, database 150 may include mass storage, removable storage, volatile Read-write Memory, or Read-Only Memory (ROM), among others, or any combination thereof. By way of example, mass storage may include magnetic disks, optical disks, solid state drives, and the like; removable memory may include flash drives, floppy disks, optical disks, memory cards, zip disks, tapes, and the like; volatile read-write Memory may include Random Access Memory (RAM); the RAM may include Dynamic RAM (DRAM), Double Data Rate Synchronous Dynamic RAM (DDRSDRAM); static RAM (SRAM), Thyristor-based Random Access Memory (T-RAM), Zero-capacitor RAM (Zero-RAM), and the like. By way of example, ROMs may include Mask Read-Only memories (MROMs), Programmable ROMs (PROMs), Erasable Programmable ROMs (PERROMs), Electrically Erasable Programmable ROMs (EEPROMs), compact disk ROMs (CD-ROMs), digital versatile disks (ROMs), and the like. In some embodiments, database 150 may be implemented on a cloud platform. By way of example only, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud, a distributed cloud, across clouds, multiple clouds, or the like, or any combination thereof.

In some embodiments, a database 150 may be connected to the network 120 to communicate with one or more components in a service request processing system (e.g., the server 110, the service requestor terminal 130, the service provider 140, etc.). One or more components in the service request processing system may access data or instructions stored in database 150 via network 120. In some embodiments, the database 150 may be directly connected to one or more components in the service request processing system (e.g., the server 110, the service requestor terminal 130, the service provider 140, etc.); alternatively, in some embodiments, database 150 may also be part of server 110.

In some embodiments, one or more components in the service request processing system (e.g., server 110, service requestor terminal 130, service provider 140, etc.) may have access to database 150. In some embodiments, one or more components in the service request processing system may read and/or modify information related to the service requestor, the service provider, or the public, or any combination thereof, when certain conditions are met. For example, server 110 may read and/or modify information for one or more users after receiving a service request. As another example, the service provider 140 may access information related to the service requester when receiving the service request from the service requester terminal 130, but the service provider 140 may not modify the related information of the service requester.

In some embodiments, the exchange of information by one or more components in the service request processing system may be accomplished by requesting a service. The object of the service request may be any product. In some embodiments, the product may be a tangible product or a non-physical product. Tangible products may include food, pharmaceuticals, commodities, chemical products, appliances, clothing, automobiles, homes, or luxury goods, and the like, or any combination thereof. The non-material product may include a service product, a financial product, a knowledge product, an internet product, or the like, or any combination thereof. The internet product may include a stand-alone host product, a network product, a mobile internet product, a commercial host product, an embedded product, or the like, or any combination thereof. The internet product may be used in software, programs, or systems of the mobile terminal, etc., or any combination thereof. The mobile terminal may include a tablet, a laptop, a mobile phone, a Personal Digital Assistant (PDA), a smart watch, a Point of sale (POS) device, a vehicle-mounted computer, a vehicle-mounted television, a wearable device, or the like, or any combination thereof. The internet product may be, for example, any software and/or application used in a computer or mobile phone. The software and/or applications may relate to social interaction, shopping, transportation, entertainment time, learning, or investment, or the like, or any combination thereof.

Fig. 2 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application, where the electronic device may be a server 110, a service requester terminal 130, or the like, which implements the concepts of the present application. For example, the processor 112 may be used on the electronic device 200 and to perform the functions herein. The server 110 and the service requester terminal 130 may respectively execute the service request processing method according to the present application, and the specific contents may participate in the related parts described below.

The electronic device 200 may be a general-purpose computer or a special-purpose computer, both of which may be used to implement the service request processing method of the present application.

For example, the electronic device 200 may include a network port 210 connected to a network, one or more processors 220 for executing program instructions, a communication bus 230, and a different form of storage medium 240, such as a disk, ROM, or RAM, or any combination thereof. Illustratively, the computer platform may also include program instructions stored in ROM, RAM, or other types of non-transitory storage media, or any combination thereof. The method of the present application may be implemented in accordance with these program instructions. The electronic device 200 also includes an Input/Output (I/O) interface 250 between the computer and other Input/Output devices (e.g., keyboard, display screen).

For ease of illustration, only one processor is depicted in the electronic device 200. However, it should be noted that the electronic device 200 in the present application may also comprise a plurality of processors, and thus the steps performed by one processor described in the present application may also be performed by a plurality of processors in combination or individually. For example, if the processor of the electronic device 200 executes steps a and B, it should be understood that steps a and B may also be executed by two different processors together, or executed separately in one processor. For example, a first processor performs step a and a second processor performs step B, or the first processor and the second processor perform steps a and B together.

Fig. 3 is a schematic flowchart illustrating a service request processing method according to an embodiment of the present application, where an execution main body of the method may be the service requester terminal, and the service requester terminal may be a device such as a mobile phone, a tablet computer, and an intelligent bracelet, which is not limited herein, as shown in fig. 3, the method includes:

s101, acquiring service information input through a service interface.

Different service interfaces can be corresponding to different application scenes, and different service information can be correspondingly input into different service interfaces.

For example, in a taxi taking scene, the service interface may be a taxi taking service interface of a passenger; in a take-away scenario, the service interface may be a user's ordering service interface; in the case of express delivery service, the service interface may be an order delivery time selection interface of the user, and the application is not limited herein. Taking a taxi taking scene as an example, the service information input by the service interface may include a start position and a target position input by the passenger, but is not limited thereto.

S102, sending service information and response preference information to a server, wherein the response preference information is used for indicating service response requirements of service requesters, so that the server distributes corresponding service providers to the service requesters from service providers of at least one preset type of service providing equipment.

The response preference information may indicate a service response requirement of the service requester, may represent a service preference of the service requester in the service process, and may be set through the service interface, but is not limited thereto.

The application is described in a taxi taking scene, after the service requester terminal acquires service information (such as an initial position and a target position) input through a service interface, the service information and response preference information (such as a vehicle type which is responded to the fastest preferentially) can be sent to the server, and after the server receives the response preference information, corresponding service providers can be allocated to the service requester (such as passengers) from service providers (such as a plurality of drivers) of at least one preset type of service providing equipment (such as various service vehicle types including taxis, express buses, special cars, carpools and the like). It should be noted that, the application does not limit the specific application manner of the service request processing method, and a taxi taking scene is taken as an example, optionally, the service request processing method may be applied to the case of calling multiple vehicle types at the same time, so that the passenger may set response preferences when placing an order or in the process of waiting for a response, and thus the passenger may respond to an expected vehicle type as soon as possible, and user experience is further improved.

S103, receiving a service response returned by the server, wherein the service response comprises: information of the service provider.

The information of the service provider includes, but is not limited to, an identifier of the service provider (e.g., an identification number of a service provider, a work certificate number, etc.), a predicted service time, a predicted service cost, etc., it should be noted that the service response may also include an identifier of a service providing device, etc., and the application is not limited herein and may be different according to an actual application scenario.

After receiving the service information and the response preference information sent by the server requester terminal, the server can match an appropriate service provider for the user according to the service information and the response preference information. Optionally, if the matching is obtained, the server may send the matched information of the service provider to the server requester terminal as a service response; if the service provider is not matched with the service provider, the server may send the default information of the service provider to the server requester terminal as a service response, and correspondingly, the server requester terminal may receive the service response returned by the server and wait for the service provider in the service response to perform the service.

To sum up, the service request processing method provided by the embodiment of the present application includes: acquiring service information input through a service interface; sending service information and response preference information to a server, wherein the response preference information is used for indicating the service response requirement of a service requester so that the server allocates a corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment; receiving a service response returned by the server, wherein the service response comprises: the information of the service provider can provide diversified selections for the user in the service process, so that the corresponding service provider can be distributed for the user according to the response preference of the user, and the user experience is improved.

Fig. 4 is a flowchart illustrating another service request processing method according to an embodiment of the present application. In some embodiments, before sending the service information and the response preference information to the server, as shown in fig. 4, the method further includes:

s201, acquiring response preference information input through a service interface.

Optionally, the response preference information may be input through a service interface, for example, the service interface may include a response preference setting interface, and then the response preference information may be input through the response preference setting interface, of course, it should be noted that the service interface and the response preference setting interface may be a same-level interface, or may be interfaces of different levels, for example, the response preference setting interface may be a sub-interface of the service interface, and the response preference setting interface may be entered through a response preference entry control acting on the service interface, and of course, the input mode of the response preference information is not limited to the above mode, and may be flexibly set according to an actual application scenario.

and responding to the service calling operation input through the service interface, and sending the service information and the response preference information to the server.

The service calling operation may be used to send service information and response preference information to the server, may be characterized to be used to request a service, and may be triggered by a confirmation calling control acting on a service interface (e.g., in an interactive manner such as clicking, long-pressing, etc.), and the service calling operation may also be triggered in other manners according to an actual application scenario.

Fig. 5 is a flowchart illustrating a further service request processing method according to an embodiment of the present application. In some embodiments, as shown in fig. 5, the acquiring of the response preference information input through the service interface includes:

s301, before receiving service calling operation, receiving preference setting operation input through a service interface.

S302, responding to the preference setting operation, and acquiring response preference information.

The preference setting operation can be characters input by a user on a service interface, a checking operation and the like, and the preference setting operation is not limited herein and can be different according to actual application scenes.

The service requester terminal can receive preference setting operation input by a user on the service interface, respond to the preference setting operation and acquire corresponding response preference information, and optionally, after the response preference information is acquired, the service requester terminal can respond to service calling operation input through the service interface and send the service information and the response preference information to the server, so that preference setting can be performed before service calling operation is performed, the user can perform preference setting in advance, and user operation is facilitated.

Fig. 6 is a flowchart illustrating another service request processing method according to an embodiment of the present application. In some embodiments, as shown in fig. 6, the sending the service information and the response preference information to the server includes:

s401, responding to the service calling operation acted on the service interface, and sending service information to the server.

S402, responding to the preference setting operation input through the service interface, acquiring response preference information, and sending the response preference information to the server.

In addition, it should be noted that, in the actual service process, the service requester terminal may first respond to the service call operation acting on the service interface and send service information to the server; before the service requester terminal does not receive the service response returned by the server, the service requester terminal can respond to the preference setting operation input through the service interface again to obtain response preference information and send the response preference information to the server, so that after the service requester terminal sends the service information to the server and before the service response returned by the server is not received, a user can input preference setting operation through the service interface at any time to further set user preference, and in the service process, diversified selections can be provided for the user, and then a corresponding service provider can be allocated to the user according to the response preference of the user, and user experience is improved.

Fig. 7 is a flowchart illustrating a further service request processing method according to an embodiment of the present application. In some embodiments, before the above-mentioned responding to the preference setting operation input through the service interface and acquiring the response preference information, as shown in fig. 7, the method further includes:

s501, if the service response of the server is not received in the preset time period after the service information is sent, receiving the preference setting operation input through the service interface.

The preset time period may be a preset service response time of the server, and the preset time period may be 3 seconds, 5 seconds, and the like. For example, after the service requester terminal sends the service information to the server, if the service response of the server is not received within a preset time period (e.g., 3 seconds), the service requester terminal may receive a preference setting operation (e.g., a user selects a fastest response vehicle type in priority) input by the service interface, obtain response preference information in response to the preference setting operation input through the service interface, and send the response preference information to the server, and then the server may allocate a corresponding service provider to the service requester from service providers of at least one type of preset service providing devices according to the response preference information, and if the response preference information is allocated, the server may send a service response including information of the service provider to the service requester terminal. Of course, it should be noted that, if the service response of the server is received within a preset time period (for example, 3 seconds), it may be considered that the corresponding service provider has been allocated to the service requester, and at this time, the service requester terminal may not respond to the input preference setting operation.

Fig. 8 is a flowchart illustrating another service request processing method according to an embodiment of the present application. In some embodiments, as shown in FIG. 8, the service interface displays a preference setting button; acquiring response preference information input through a service interface, wherein the response preference information comprises:

s601, responding to the touch operation acted on the preference setting button, displaying a response preference list on the service interface, wherein the response preference list displays information of various response requirements.

The service interface may also be provided with a preference setting button, and a corresponding response preference setting interface may be displayed on the preference setting button by acting on (for example, clicking, long-pressing, or other touch operations), and the response preference setting interface may include a response preference list, and the response preference list may display information of multiple response requirements, and the information of each response requirement may correspond to one type of service providing device.

Optionally, the display interfaces of the service interface and the response preference list may be peer interfaces or interfaces of different levels, for example, the display interface of the response preference list may be a sub-interface of the service interface, and of course, the application is not limited herein and may be different according to an actual application scenario.

S602, responding to the selection operation of the first response requirement in the response preference list, and determining response preference information according to the first response requirement aimed at by the selection operation.

Optionally, after the service interface displays the response preference list, the user may select the response requirement from the response preference list, for example, the selection may be performed in a checking manner, and the service requester terminal may determine the response preference information according to the first response requirement to which the selection operation is directed in response to the selection operation applied to the first response requirement in the response preference list, for example, the user selects the second column in the response preference list as the first response requirement (for example, a preferential low-priced vehicle type) in the checking manner, and the service requester terminal may determine the response preference information according to the first response requirement in response to the checking operation, and optionally, the response preference information may include: identification of the service requester, the response requirements (e.g., the preferred low-cost vehicle model described above).

It should be noted that the first response requirement described herein may be any column in the response preference list, and of course, the first response requirement may also include multiple columns, such as 2 columns, in the response preference list.

Fig. 9 is a flowchart illustrating a further service request processing method according to an embodiment of the present application. In some embodiments, as shown in fig. 9, the method further comprises:

and S701, displaying prompt information on the service interface, wherein the prompt information is used for indicating that the response preference information is set.

In addition, after the user inputs the preference setting operation through the service interface, in order to enable the user to know whether the setting is successful or not, the service requester terminal can display corresponding prompt information on the service interface so as to inform the user that the current response preference information is set. Optionally, the prompt information may be implemented by a toast prompt box, which is not limited herein and may be implemented in other ways according to the actual application scenario.

It should be noted that, in the actual setting process, if the user inputs the preference setting operation through the service interface, and if the setting is not successful, the default response preference information may be selected to be sent to the server.

The response preference list may include a plurality of response requirements, the priority condition may include a plurality of priority conditions, and the priority condition may represent a priority response requirement of the user, optionally, each response requirement may correspond to one priority condition, and the priority conditions corresponding to different response requirements may be different.

For example, a certain response preference list includes a first response requirement and a second response requirement, and correspondingly, the priority condition includes a first priority condition and a second priority condition, so that the first response requirement may correspond to the first priority condition, the second response requirement may correspond to the second priority condition, and when the user performs preference setting, the user may select a corresponding response requirement according to each priority condition.

Fig. 10 is a flowchart illustrating another service request processing method according to an embodiment of the present application. In some embodiments, as shown in fig. 10, the method further comprises:

s801, receiving an editing operation acting on a second response requirement in the response preference list.

S802, responding to the editing operation, and updating the second response requirement.

In addition, it should be noted that, according to actual needs, editing operations may also be performed on the response requirements in the response preference list, where the editing operations include, but are not limited to: add, delete, and change operations. Optionally, when a deletion or change operation is required, the editing operation may be triggered by acting on a response requirement option to be edited, for example, the editing operation may be triggered by acting on a certain response requirement option in a manner of clicking, long pressing, sliding, or the like; when the adding operation is required, the editing operation may be triggered by acting on a preset area in the response preference list, for example, the editing operation may be triggered by clicking, long pressing, or the like, acting on a certain preset area in the response preference list.

Optionally, if the user performs an editing operation on the second response requirement in the response preference list, the service requester terminal may receive the editing operation, respond to the editing operation, and update the second response requirement, thereby obtaining the updated response preference list. Of course, the editing object of the editing operation is not limited in this application, and a plurality of response requirements in the response preference list may be updated according to the actual application scenario.

In this application, a taxi taking scene is taken as an example for explanation, the priority condition corresponding to each response requirement may be a type priority of the service providing device (for example, a priority of four vehicle types), a response speed priority (for example, a priority of a fastest response vehicle type), a service consumption resource priority (for example, a priority of a low-priced vehicle type), or a service quality priority (for example, a priority of a good service vehicle type).

For example, a certain response preference list includes a first response requirement, a second response requirement, and a third response requirement, and the priority conditions corresponding to the response requirements are a fastest response vehicle type, a prioritized low-price vehicle type, and a prioritized good service vehicle type, respectively, so that a user can select a response requirement corresponding to at least one priority condition from the fastest response vehicle type, the prioritized low-price vehicle type, and the prioritized good service vehicle type according to the needs of the user during an actual taxi taking process, and the service requester terminal responds to the selection operation and determines response preference information according to the response requirement targeted by the selection operation.

Fig. 11 is a flowchart illustrating a further service request processing method provided in an embodiment of the present application, where an execution subject of the method may be a server interacting with the foregoing service requester terminal, as shown in fig. 11, the method includes:

s901, receiving service information and response preference information sent by a service requester terminal, wherein the service information is service information input by the service requester terminal through a service interface, and the response preference information is used for indicating a service response requirement of the service requester.

And S902, distributing a corresponding service provider for the service requester from the service providers of at least one preset type of service providing equipment according to the service information and the response preference information.

S903, sending a service response to the service requester terminal, wherein the service response comprises: information of the service provider.

In the interaction process of the service requester terminal and the server, the service requester terminal can send the acquired service information and response preference information to the server, the server can receive the service information and the response preference information sent by the service requester terminal, and then the corresponding service provider can be allocated to the service requester from the service providers of at least one preset type of service providing equipment according to the service information and the response preference information, so that diversified selections can be provided for the user, the corresponding service provider can be allocated to the user according to the response preference of the user, and the user experience is improved.

In addition, it should be noted that for the content of this portion, reference may be made to the related portion mentioned above, and the detailed description of this application is omitted here.

In some embodiments, the response preference information is response preference information input through a service interface acquired by the service requester terminal.

The response preference information can be input through a service interface of the service requester terminal, and the service requester terminal can acquire the response preference information and send the response preference information and the service information to the server.

In some embodiments, receiving the service information and the response preference information sent by the service requester terminal includes:

and receiving service calling operation, sent service information and response preference information input by the service requester terminal through the service interface.

In some embodiments, the response preference information is response preference information acquired by the service requester terminal in response to a preference setting operation input through the service interface before receiving the service call operation.

The service requester terminal may send service information and response preference information to the server when responding to a service call operation input through the service interface, and correspondingly, the server receives the service information and the response preference information.

Alternatively, the response preference information may be obtained by the service requester terminal receiving a preference setting operation input through the service interface before receiving the service call operation in response to the preference setting operation.

Fig. 12 is a flowchart illustrating another service request processing method according to an embodiment of the present application. In some embodiments, as shown in fig. 12, the receiving the service information and the response preference information sent by the service requester terminal includes:

s1001, receiving service information sent by a service requester terminal, wherein the service information is information sent by the service requester terminal in response to a service call operation acting on a service interface.

S1002, receiving response preference information sent by the service requester terminal, wherein the response preference information is information obtained and sent by the service requester terminal in response to a preference setting operation input through a service interface.

When the service requester terminal interacts with the server, the service requester terminal can respond to the service call operation acting on the service interface and send service information to the server, and correspondingly, the server can receive the service information sent by the service requester terminal; the service requester terminal can respond to the preference setting operation input through the service interface to acquire the response preference information and send the response preference information to the server, and correspondingly, the server can receive the response preference information sent by the service requester terminal, so that after the service requester terminal sends the service information to the server and before the service response returned by the server is not received, a user can input the preference setting operation through the service interface at any time to further set user preference, and in the service process, diversified selections can be provided for the user, and then a corresponding service provider can be allocated to the user according to the response preference of the user, and user experience is improved.

Fig. 13 is a flowchart illustrating a further service request processing method according to an embodiment of the present application. As shown in fig. 13, the method includes:

s1101, the service requester terminal acquires the service information input through the service interface.

S1102, the service requester terminal transmits the service information and the response preference information to the server.

The response preference information is used for indicating the service response requirement of the service requester, so that the server allocates the corresponding service provider to the service requester from the preset service providers of at least one type of service providing equipment.

S1103, the server receives the service information and the response preference information sent by the service requester terminal.

The service information is input by the service requester terminal through a service interface, and the response preference information is used for indicating the service response requirement of the service requester.

And S1104, the server allocates a corresponding service provider to the service requester from the service providers of at least one preset type of service providing equipment according to the service information and the response preference information.

S1105, the server sends a service response to the service requester terminal, the service response includes: information of the service provider.

S1106, the service requester terminal receives the service response returned by the server.

Wherein the service response comprises: information of the service provider.

It should be noted that, for this part, reference may be made to corresponding contents in the foregoing method embodiments, and details are not described herein.

FIG. 14 is a schematic diagram of a service interface provided by an embodiment of the present application; fig. 15 is a schematic view of another service interface provided in the embodiment of the present application, and with reference to fig. 14 and 15, in a taxi taking scene, the present application explains the service request processing method by taking the service requester terminal as a user mobile phone as an example. As shown in fig. 14(a), the user is currently at the position marked with 1 in the figure, and the destination is the position marked with 2 in the figure, and can select express cars, taxis and special cars during the taxi taking process, and click to confirm the call, at this time, the service interface will be switched to the interface shown in fig. 14(b), which displays that 3 cars are being called simultaneously, and during the process, the user can click the cancel order button to cancel the current order at any time.

At this time, the user is in a link of waiting for answering the order of the driver, if the user wants to further set the answer preference, the user can enter a corresponding answer preference setting interface by clicking or long-pressing a preference setting button labeled as 3 in the figure, such as the interface shown in fig. 15(a), the answer preference setting interface can include an answer preference list, the answer preference list includes 3 optional answer requirements, the user can select the answer requirement from the answer preference list, for example, the answer requirement with a priority of a low-price vehicle type is selected by means of checking, if the user selects, the answer preference information corresponding to the preference setting operation can be sent to the server, optionally, as the interface shown in fig. 15(b), corresponding prompt information can be displayed on the service interface for indicating that the answer preference information is set, correspondingly, the server can receive the answer preference information, and further calling the vehicle types of the corresponding types according to the response preference information, so that after a user calls multiple vehicle types and places an order, the order can be responded by an expected vehicle type as soon as possible, and the vehicle taking experience of the user is improved.

Fig. 16 is a functional module schematic diagram of a service request processing apparatus provided in an embodiment of the present application, which can be understood as the aforementioned service requester terminal, the basic principle and the generated technical effect of the apparatus are the same as those of the aforementioned corresponding method embodiment, and for brief description, the corresponding contents in the method embodiment may be referred to for parts not mentioned in this embodiment. As shown in fig. 16, the apparatus includes: an obtaining module 310, a sending module 320 and a receiving module 330.

The obtaining module 310 is configured to obtain service information input through a service interface;

a sending module 320, configured to send service information and response preference information to a server, where the response preference information is used to indicate a service response requirement of a service requester, so that the server allocates a corresponding service provider to the service requester from service providers of at least one preset type of service providing device; a receiving module 330, configured to receive a service response returned by the server, where the service response includes: information of the service provider.

In some embodiments, the obtaining module 310 is further configured to obtain the response preference information input through the service interface.

In some embodiments, the sending module 320 is specifically configured to send the service information and the response preference information to the server in response to a service call operation input through the service interface.

In some embodiments, the obtaining module 310 is specifically configured to receive a preference setting operation input through a service interface before receiving a service call operation; response preference setting operation, response preference information is acquired.

In some embodiments, the sending module 320 is specifically configured to send the service information to the server in response to a service call operation acting on the service interface; and responding to the preference setting operation input through the service interface, acquiring response preference information, and sending the response preference information to the server.

Fig. 17 is a functional block diagram of another service request processing apparatus according to an embodiment of the present application. In some embodiments, as shown in fig. 17, the apparatus further includes an input module 340, configured to receive a preference setting operation input through the service interface if a service response of the server is not received within a preset time period after the service information is sent.

In some embodiments, the service interface displays a preference setting button; the obtaining module 310 is specifically configured to respond to a touch operation applied to the preference setting button, and display a response preference list on the service interface, where the response preference list displays information of multiple response requirements; and responding to the selection operation acted on the first response requirement in the response preference list, and determining the response preference information according to the first response requirement aimed at by the selection operation.

In some embodiments, as shown in fig. 17, the apparatus includes a display module 350 for displaying a prompt message on the service interface, the prompt message indicating that the response preference information is set.

In some embodiments, the apparatus further comprises an update module configured to receive an edit operation applied to a second response requirement in the response favorites list; and responding to the editing operation and updating the second response requirement.

Fig. 18 is a functional module schematic diagram of another service request processing apparatus provided in this embodiment of the present application, where the apparatus may be understood as the server, or the processor of the server, or may be understood as a component that is independent of the server or the processor and implements the functions of the present application under the control of the server, and the basic principle and the resulting technical effect of the apparatus are the same as those of the corresponding method embodiment, and for the sake of brief description, parts that are not mentioned in this embodiment may refer to corresponding contents in the method embodiment. As shown in fig. 18, the apparatus includes: a receiving module 410, an allocating module 420 and a sending module 430.

The receiving module 410 is configured to receive service information and response preference information sent by a service requester terminal, where the service information is service information input by the service requester terminal through a service interface, and the response preference information is used to indicate a service response requirement of the service requester; the allocating module 420 is configured to allocate, according to the service information and the response preference information, a corresponding service provider to a service requester from service providers of at least one preset type of service providing device; a sending module 430, configured to send a service response to the service requester terminal, where the service response includes: information of the service provider.

In some embodiments, the receiving module 410 is configured to receive the service information and the response preference information sent by the service requester terminal in response to the service call operation input through the service interface.

In some embodiments, the receiving module 410 is specifically configured to receive service information sent by a service requester terminal, where the service information is information sent by the service requester terminal in response to a service call operation acting on a service interface; and receiving response preference information sent by the service requester terminal, wherein the response preference information is information obtained and sent by the service requester terminal in response to the preference setting operation input through the service interface.

Another aspect of the present application provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the service request processing method are executed.

The modules may be connected or in communication with each other via a wired or wireless connection. The wired connection may include a metal cable, an optical cable, a hybrid cable, etc., or any combination thereof. The wireless connection may comprise a connection over a LAN, WAN, bluetooth, ZigBee, NFC, or the like, or any combination thereof. Two or more modules may be combined into a single module, and any one module may be divided into two or more units.

It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the apparatus described above may refer to corresponding processes in the method embodiments, and are not described in detail in this application. In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is merely a logical division, and there may be other divisions in actual implementation, and for example, a plurality of modules or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or modules through some communication interfaces, and may be in an electrical, mechanical or other form.

The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.

The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a U disk, a removable hard disk, a ROM, a RAM, a magnetic disk, or an optical disk.

The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims

1. A method for processing a service request, comprising:

acquiring service information input through a service interface;

2. The method of claim 1, wherein prior to sending the service information and response preference information to a server, the method further comprises:

3. The method of claim 2, wherein sending the service information and response preference information to a server comprises:

4. The method of claim 2, wherein the obtaining the response preference information input through the service interface comprises:

Receiving a preference setting operation input through the service interface before receiving a service call operation;

5. The method of claim 2, wherein sending the service information and response preference information to a server comprises:

6. The method of claim 5, wherein before the obtaining the response preference information in response to the preference setting operation input through the service interface, the method further comprises:

7. The method of claim 2, wherein the service interface displays a preference setting button; the acquiring the response preference information input through the service interface includes:

8. The method of claim 2, further comprising:

9. The method of claim 7, wherein each response requirement corresponds to a priority condition, and wherein different response requirements correspond to different priority conditions.

10. The method of claim 7, further comprising:

11. The method of claim 9, wherein the priority condition corresponding to each response requirement is a type priority of a service providing device, a response speed priority, a service consumption resource priority, or a quality of service priority.

12. A method for processing a service request, comprising:

13. The method of claim 12, wherein the response preference information is response preference information input through the service interface and acquired by the service requester terminal.

14. The method of claim 13, wherein the receiving the service information and the response preference information sent by the service requester terminal comprises:

15. The method of claim 13, wherein the response preference information is response preference information obtained by the service requester terminal in response to a preference setting operation input through the service interface before receiving a service call operation.

16. The method of claim 13, wherein the receiving the service information and the response preference information sent by the service requester terminal comprises:

17. A service request processing apparatus, comprising: the device comprises an acquisition module, a sending module and a receiving module;

18. The apparatus of claim 17, wherein the obtaining module is further configured to obtain the response preference information input through the service interface.

19. The apparatus according to claim 18, wherein the sending module is specifically configured to send the service information and response preference information to the server in response to a service call operation input through the service interface.

20. The apparatus according to claim 18, wherein the obtaining module is specifically configured to receive a preference setting operation input through the service interface before receiving the service call operation;

21. The apparatus according to claim 18, wherein the sending module is specifically configured to send the service information to the server in response to a service call operation applied to the service interface;

22. The apparatus of claim 21, further comprising an input module, configured to receive the preference setting operation input through the service interface if a service response of the server is not received within a preset time period after the service information is sent.

23. The apparatus of claim 18, wherein the service interface displays a preference setting button; the obtaining module is specifically configured to respond to a touch operation applied to the preference setting button, and display a response preference list on the service interface, where the response preference list displays information of multiple response requirements;

24. The apparatus of claim 18, wherein the apparatus comprises a display module configured to display a prompt on the service interface, the prompt indicating that the response preference information is set.

25. The apparatus of claim 23, wherein each response requirement corresponds to a priority condition, and wherein different response requirements correspond to different priority conditions.

26. The apparatus of claim 23, further comprising an update module configured to receive an edit operation applied to a second response requirement in the response favorites list;

27. The apparatus of claim 25, wherein the priority condition corresponding to each response requirement is a type priority of a service providing device, a response speed priority, a service consumption resource priority, or a quality of service priority.

28. A service request processing apparatus, comprising: the system comprises a receiving module, a distribution module and a sending module;

29. The apparatus of claim 28, wherein the response preference information is response preference information input through the service interface and acquired by the service requester terminal.

30. The apparatus of claim 29, wherein the receiving module is configured to receive the service information and the response preference information sent by the service requester terminal in response to a service call operation input through the service interface.

31. The apparatus of claim 29, wherein the response preference information is response preference information obtained by the service requester terminal in response to a preference setting operation input through the service interface before receiving a service call operation.

32. The apparatus according to claim 29, wherein the receiving module is specifically configured to receive the service information sent by the service requester terminal, where the service information is sent by the service requester terminal in response to a service call operation applied to the service interface;

33. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is operating, the processor executing the machine-readable instructions to perform the steps of the service request processing method according to any one of claims 1 to 16.

34. A computer-readable storage medium, having stored thereon a computer program for performing, when executed by a processor, the steps of the service request processing method according to any one of claims 1 to 16.