CN111857875A - Method and device for displaying plug-ins - Google Patents
Method and device for displaying plug-ins Download PDFInfo
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- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
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- G06F9/44526—Plug-ins; Add-ons
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- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
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Abstract
The embodiment of the application discloses a method and a device for displaying plug-ins. One embodiment of the method comprises: acquiring information expressed by a target user; determining the intention of the target user according to the information; according to the intention, the target plug-in is determined, and the target plug-in is displayed in the preset display area in the display interface, so that an operator on the display interface can quickly search the target plug-in and timely feed back information to a target user, and the information acquisition efficiency and the processing efficiency of the operator are improved.
Description
Technical Field
The embodiment of the application relates to the technical field of computers, in particular to a method and a device for displaying a plug-in.
Background
In the current online customer service system, various communication forms such as images, texts, languages, short videos and the like have been developed on an instant communication interface. In the information interaction front end part of the online customer service system, the page displayed by the user side and the page displayed by the customer service side have no obvious difference. On the auxiliary information page of the customer service end, the content and display form of the information are richer, and the auxiliary information page generally comprises various plug-ins with different purposes, such as plug-ins for displaying various information of browsing records, orders, historical records, after sales, logistics and the like of users. The plug-ins can help customer service personnel to improve service efficiency and service quality. However, the information is scattered among plug-ins with different purposes, which may be distributed on different pages, and therefore, it is necessary for the customer service staff to switch pages by themselves after determining the user's intention and select a desired plug-in on the corresponding page.
Disclosure of Invention
The embodiment of the application provides a method and a device for displaying a plug-in.
In a first aspect, an embodiment of the present application provides a method for displaying a plug-in, including: acquiring information expressed by a target user; determining the intention of the target user according to the information; and determining the target plug-in according to the intention, and displaying the target plug-in a preset display area in the display interface.
In some embodiments, the displaying the target plugin in the preset display area in the display interface includes: and in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of the plug-in display queue of the preset display area.
In some embodiments, the displaying the target plug-in at the tail of the plug-in display queue in the preset display area in response to determining that the target plug-in is not displayed in the preset display area includes: and in response to determining that the target plug-in is not displayed in the preset display area and that the plug-in display queue of the preset display area is full, deleting the plug-in at the head of the plug-in display queue and displaying the target plug-in at the tail of the plug-in display queue.
In some embodiments, the determining the intention of the target user based on the information includes: preprocessing the information to obtain characteristic information; and inputting the characteristic information into a pre-trained intention recognition model to obtain an intention, wherein the intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
In some embodiments, the determining the target plug-in according to the intent includes: and determining the plug-in corresponding to the intention as the target plug-in the preset corresponding relation.
In some embodiments, the information includes information expressed by the target user through video, images, text, language, and/or behavior.
In a second aspect, an embodiment of the present application provides an apparatus for displaying a plug-in, including: an acquisition unit configured to acquire information expressed by a target user; a determination unit configured to determine an intention of the target user based on the information; and the display unit is configured to determine the target plug-in according to the intention and display the target plug-in a preset display area in the display interface.
In some embodiments, the display unit is further configured to: and in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of the plug-in display queue of the preset display area.
In some embodiments, the display unit is further configured to: and in response to determining that the target plug-in is not displayed in the preset display area and that the plug-in display queue of the preset display area is full, deleting the plug-in at the head of the plug-in display queue and displaying the target plug-in at the tail of the plug-in display queue.
In some embodiments, the determining unit is further configured to: preprocessing the information to obtain characteristic information; and inputting the characteristic information into a pre-trained intention recognition model to obtain an intention, wherein the intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
In some embodiments, the display unit is further configured to: and determining the plug-in corresponding to the intention as the target plug-in the preset corresponding relation.
In some embodiments, the information includes information expressed by the target user through video, images, text, language, and/or behavior.
In a third aspect, the present application provides a computer-readable medium, on which a computer program is stored, where the program, when executed by a processor, implements the method as described in any implementation manner of the first aspect.
In a fourth aspect, an embodiment of the present application provides an electronic device, including: one or more processors; a storage device having one or more programs stored thereon, which when executed by one or more processors, cause the one or more processors to implement a method as described in any implementation of the first aspect.
According to the method and the device for displaying the plug-in, information expressed by a target user is obtained; determining the intention of the target user according to the information; according to the intention, the target plug-in is determined, and the target plug-in is displayed in the preset display area in the display interface, so that an operator on the display interface can quickly search the target plug-in and timely feed back information to a target user, and the information acquisition efficiency and the processing efficiency of the operator are improved.
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Other features, objects and advantages of the present application will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, made with reference to the accompanying drawings in which:
FIG. 1 is an exemplary system architecture diagram in which one embodiment of the present application may be applied;
FIG. 2 is a flow diagram of one embodiment of a method for displaying plug-ins according to the present application;
fig. 3 is a schematic diagram of an application scenario of the method for displaying a plug-in according to the present embodiment;
FIG. 4 is a flow diagram of yet another embodiment of a method for displaying plug-ins according to the present application;
FIG. 5 is a block diagram of one embodiment of an apparatus for displaying an insert according to the present application;
FIG. 6 is a block diagram of a computer system suitable for use in implementing embodiments of the present application.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the relevant invention and not restrictive of the invention. It should be noted that, for convenience of description, only the portions related to the related invention are shown in the drawings.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
Fig. 1 illustrates an exemplary architecture 100 to which the methods and apparatus for displaying plug-ins of the present application may be applied.
As shown in fig. 1, the system architecture 100 may include terminal devices 101, 102, 103, a network 104, and a server 105. The network 104 serves as a medium for providing communication links between the terminal devices 101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
The terminal devices 101, 102, 103 may be hardware devices or software that support network connections for data interaction and data processing. When the terminal devices 101, 102, and 103 are hardware, they may be various electronic devices supporting network connection, information interaction, display, processing, and the like, including but not limited to smart phones, tablet computers, e-book readers, laptop portable computers, desktop computers, and the like. When the terminal apparatuses 101, 102, 103 are software, they can be installed in the electronic apparatuses listed above. It may be implemented, for example, as multiple software or software modules to provide distributed services, or as a single software or software module. And is not particularly limited herein.
The server 105 may be a server that provides various services, such as a background server that determines and displays a target plug-in based on information expressed by a target user sent by the terminal device 101, 102, 103. The background processing server can determine the intention of the target user according to the information expressed by the target user, and further determine the target plug-in. Optionally, the background processing server may further feed back the target plug-in to the terminal device, so that the terminal device displays the target plug-in a preset display area of the display interface. As an example, the server 105 may be a cloud server.
The server may be hardware or software. When the server is hardware, it may be implemented as a distributed server cluster formed by multiple servers, or may be implemented as a single server. When the server is software, it may be implemented as multiple pieces of software or software modules (e.g., software or software modules used to provide distributed services), or as a single piece of software or software module. And is not particularly limited herein.
It should be further noted that the method for displaying the plug-in provided by the embodiment of the present disclosure may be executed by a server, may also be executed by a terminal device, and may also be executed by the server and the terminal device in cooperation with each other. Accordingly, each part (for example, each unit, sub-unit, module, sub-module) included in the apparatus for displaying the plug-in may be entirely disposed in the server, may be entirely disposed in the terminal device, and may be disposed in the server and the terminal device, respectively.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation. The system architecture may only include the electronic device (e.g., server or terminal device) on which the method for displaying the plug-in runs, when the electronic device on which the method for displaying the plug-in runs does not need to perform data transfer with other electronic devices.
With continued reference to FIG. 2, a flow 200 of one embodiment of a method for displaying plug-ins is shown, comprising the steps of:
In this embodiment, an execution subject (for example, a terminal device or a server in fig. 1) of the method for displaying the plug-in may obtain information expressed by the target user from a remote location or from a local location by a wired connection manner or a wireless connection manner.
The information expressed by the target user may be information expressed in any expression form, including but not limited to information expressed by video, image, text, language, and/or behavior. Taking the form of behavior expression as an example, it may be an input, click or browse operation for a page, coupon, etc.
Taking the online customer service system of the shopping platform as an example, the target user may be a user using the shopping platform, and the information expressed by the target user may be information about a question, complaint information, logistics information, and the like of a commodity expressed by the various expression forms. When the target user enters the online customer service system, the execution body distributes customer service personnel for the target user, establishes a message communication channel based on the terminal equipment of the target user and the terminal equipment of the customer service personnel, and collects information expressed by the target personnel.
As an example, for information expressed by a user in an instant messaging interface of an online customer service system in an expression form of video, image, text, language, etc., when the information expressed by the user reaches the message receiving gateway of the execution main body, the information acquisition module at the gateway side may acquire the information expressed in the expression form of video, image, text, language, etc.
Aiming at the information expressed by a user in a shopping platform in a behavior expression form, the execution main body collects behavior actions such as target user input, clicking, interface switching and the like, and sends the behavior actions to the interactive information collection system of the execution main body through the real-time message middleware to collect behaviors.
In this embodiment, the execution subject may determine the intention of the target user according to the information obtained in step 201. Taking an online customer service system of a shopping platform as an example, aiming at the communication information between a target user and customer service personnel, the execution main body can determine the intentions of the target user such as consultation orders, preferential activity consultation, logistics progress consultation, new commodity consultation, complaints and the like.
As an example, the execution main body or the terminal device connected to the execution main body in communication stores a relationship correspondence table of information expressed by the target user and intentions, the relationship correspondence table having abundant expression information recorded therein, each expression information corresponding to at least one of the intentions. And the execution main body carries out similarity calculation on the information expressed by the target user and the expression information in the relation corresponding table, and determines the intention corresponding to the expression information of which the similarity with the information expressed by the target user is greater than a preset similarity threshold value as the intention of the target user.
In some optional implementations of this embodiment, the executing main body may execute the step 202 by:
Firstly, preprocessing the information to obtain characteristic information.
As an example, for information expressed in a text, language, or other expression form, the execution subject may extract keywords therein; for information expressed in the expression forms of videos, images and the like, the execution main body can extract image features of the video frames and the images to obtain a feature map; for information expressed in a behavior expression form, the execution body may perform processing on browsing time, click times, operation frequency, and the like to obtain feature information.
Then, the feature information is input to an intention recognition model trained in advance to obtain an intention. The intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
The intention recognition model may be trained as follows:
first, a training sample set is obtained, wherein the training samples in the training sample set comprise expression information and intention labels. The expression information may be information expressed in video, images, text, language, and/or behavior.
Secondly, preprocessing the expression information to obtain the characteristic information of the expression information.
Thirdly, the initial intention recognition model is trained by taking the characteristic information of the expression information in the training sample as input and the intention label in the training sample as expected output, so as to obtain the intention recognition model trained in advance.
It should be noted that, in the present embodiment, information in different expression forms may correspond to different intention recognition models. Different intention recognition models are trained according to information in different expression forms, so that the intention recognition models can pertinently recognize the intention of the information in one expression form, and the accuracy of the intention recognition models can be improved.
In this embodiment, the execution subject determines the target plug-in according to the intention obtained in step 202, and displays the target plug-in a preset display area in the display interface.
Wherein the target plug-in characterizes the plug-in that achieves the intent of the target user. Taking an online customer service system of a shopping platform as an example, when the intention of a user is to inquire the logistics information of a purchased article, the target plug-in is a logistics progress plug-in; and when the user intends to inquire the preferential activity, the target plug-in is a preferential activity information management plug-in.
The display interface may be a display interface displayed by a display device provided in the execution main body, or may be a display interface displayed by a terminal device communicatively connected to the execution main body. The preset display area is a part of display area in the display interface. Taking an online customer service system of a shopping platform as an example, an instant messaging window is displayed in a display interface of a customer service staff side, a preset display area is arranged near the instant messaging window, and a target plug-in which is further determined according to the intention of a target user determined by text information of the instant messaging window is displayed in the preset display area.
In some optional implementation manners of this embodiment, the execution subject may determine, as the target plug-in, a plug-in that is intended to correspond to the preset corresponding relationship. The preset corresponding relation comprises rich intents so as to meet the practicability of the preset corresponding relation. And when the execution main body determines the same intention in the preset corresponding relation, determining the plug-in corresponding to the determined same intention as the target plug-in. And when the executing body does not determine the same intention in the preset corresponding relation, determining the plug-in corresponding to the intention of the target user with the similarity larger than a preset similarity threshold value in the preset corresponding relation as the target plug-in.
With continued reference to fig. 3, fig. 3 is a schematic diagram of an application scenario of the method for displaying a plug-in according to the present embodiment. In the application scenario of fig. 3, a target user 301 uses a terminal device 302 to communicate with a customer service provider 304 using a terminal device 303 through an online customer service system of a shopping platform. In the communication process, the server 305 obtains the information "why my express is not yet sent to? "; then, according to the information, the intention of the target user is determined to be 'logistics inquiry'; according to the intention of the "logistics inquiry", the target plug-in is determined to be the logistics progress plug-in, and the target plug-in (i.e. the logistics progress plug-in) is displayed in a preset display area 307 in the display interface 306 of the terminal device 303.
In the method provided by the above embodiment of the present disclosure, information expressed by a target user is obtained; determining the intention of the target user according to the information; according to the intention, the target plug-in is determined, and the target plug-in is displayed in the preset display area in the display interface, so that an operator on the display interface can quickly search the target plug-in and timely feed back information to a target user, and the information acquisition efficiency and the processing efficiency of the operator are improved.
In some optional implementation manners of this embodiment, the execution main body may further determine an emotion of the target user according to the information expressed by the target user, determine, in response to determining that the emotion of the target user is abnormal, the dialogistic plug-in as the target plug-in, and display the target plug-in a preset display area in the display interface. Wherein, the abnormal emotion is used for representing that the target user's emotion is in the bad emotions of anxiety, agitation, anger and the like, and the dialogistic plug-in includes the properly expressed text language which is communicated with the target user with various abnormal emotions.
With continued reference to FIG. 4, a schematic flow chart 400 illustrating another embodiment of a method for displaying plug-ins in accordance with the present application is shown that includes the steps of:
In this embodiment, step 401 is substantially the same as step 201 in the corresponding embodiment of fig. 2, and is not described here again.
In this embodiment, step 402 is substantially the same as step 202 in the corresponding embodiment of fig. 2, and is not described here again.
And step 403, according to the intention, determining a target plugin, and in response to determining that the target plugin is not displayed in the preset display area, displaying the target plugin at the tail of the plugin display queue in the preset display area.
In this embodiment, a plurality of target plug-ins determined according to a plurality of intentions of a target user are displayed in the preset display area. The execution main body can acquire the information expressed by the target user in real time and adjust the target plug-in the preset display area in real time according to the intention of the information expressed by the target user. In response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of the plug-in display queue in the preset display area; and in response to determining that the target plug-in is displayed in the preset display area, no adjustment of the plug-in display queue is performed.
In the plug-in display queue of the preset display area, the time sequence of the information expressed by the target user is matched with the target plug-in, the earlier the information expressed by the target user is in time, the earlier the sequence of the target plug-in the plug-in display queue corresponding to the intention of the information is, the more the target plug-in is displayed in the display interface, and the more the display position of the target plug-in the preset display area is, the convenience for the customer service personnel to search the plug-in is further improved.
In some optional implementation manners of this embodiment, the execution body deletes the plug-in at the head of the plug-in display queue and displays the target plug-in at the tail of the plug-in display queue in response to determining that the target plug-in is not displayed in the preset display area and determining that the plug-in display queue of the preset display area is full.
When the number of the target plug-ins displayed in the preset display area is equal to a preset number threshold of the preset display area, or when the size of the remaining display area in the preset display area is smaller than the size of the target plug-ins, the execution main body determines that the plug-in display queue of the preset display area is full.
In some optional implementation manners of this embodiment, in response to determining that a selection action of a preset person (e.g., a customer service person) on target information in information expressed by a target user is received, the execution main body displays a target plug-in corresponding to the target information in a preset display area through a preset manner.
Wherein the selection action may be an indicative action based on clicking, placing a cursor on the target information, and the like. The target plug-in corresponding to the target information is the plug-in determined based on the intention of the target information. The preset mode may be, for example, a preset background color, a preset mark, or the like.
As can be seen from this embodiment, compared with the embodiment corresponding to fig. 2, the flow 400 of the method for displaying plug-ins in this embodiment specifically illustrates that a plurality of target plug-ins displayed in a preset display area are adjusted in real time according to the obtained intention of the information expressed by the target user. Therefore, the execution main body further improves the convenience of the customer service personnel for searching the target plug-in, and can further improve the information acquisition efficiency and the processing efficiency of the customer service personnel.
With continuing reference to fig. 5, as an implementation of the methods illustrated in the above figures, the present disclosure provides an embodiment of an apparatus for displaying a plug-in, which corresponds to the embodiment of the method illustrated in fig. 2, and which may be applied in various electronic devices.
As shown in fig. 5, the apparatus for displaying the plug-in includes: an acquisition unit 501 configured to acquire information expressed by a target user; a determination unit 502 configured to determine an intention of the target user based on the information; a display unit 503 configured to determine a target plug-in according to the intention and display the target plug-in a preset display area in the display interface.
In some embodiments, the display unit 503 is further configured to: and in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of the plug-in display queue of the preset display area.
In some embodiments, the display unit 503 is further configured to: and in response to determining that the target plug-in is not displayed in the preset display area and that the plug-in display queue of the preset display area is full, deleting the plug-in at the head of the plug-in display queue and displaying the target plug-in at the tail of the plug-in display queue.
In some embodiments, the determining unit 502 is further configured to: preprocessing the information to obtain characteristic information; and inputting the characteristic information into a pre-trained intention recognition model to obtain an intention, wherein the intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
In some embodiments, the display unit 503 is further configured to: and determining the plug-in corresponding to the intention as the target plug-in the preset corresponding relation.
In some embodiments, the information includes information expressed by the target user through video, images, text, language, and/or behavior.
In this embodiment, an obtaining unit in a device for displaying a plug-in obtains information expressed by a target user; the determining unit determines the intention of the target user according to the information; the display unit determines the target plug-in unit according to the intention and displays the target plug-in unit in the preset display area in the display interface, so that an operator on the display interface can quickly search the target plug-in unit and timely feed back information to a target user, and the information acquisition efficiency and the information processing efficiency of the operator are improved.
Referring now to FIG. 6, shown is a block diagram of a computer system 600 suitable for use in implementing devices of embodiments of the present application (e.g., devices 101, 102, 103, 105 shown in FIG. 1). The apparatus shown in fig. 6 is only an example, and should not bring any limitation to the function and use range of the embodiments of the present application.
As shown in fig. 6, the computer system 600 includes a processor (e.g., CPU, central processing unit) 601 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)602 or a program loaded from a storage section 608 into a Random Access Memory (RAM) 603. In the RAM603, various programs and data necessary for the operation of the system 600 are also stored. The processor 601, the ROM602, and the RAM603 are connected to each other via a bus 604. An input/output (I/O) interface 605 is also connected to bus 604.
The following components are connected to the I/O interface 605: an input portion 606 including a keyboard, a mouse, and the like; an output portion 607 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 608 including a hard disk and the like; and a communication section 609 including a network interface card such as a LAN card, a modem, or the like. The communication section 609 performs communication processing via a network such as the internet. The driver 610 is also connected to the I/O interface 605 as needed. A removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 610 as necessary, so that a computer program read out therefrom is mounted in the storage section 608 as necessary.
In particular, according to an embodiment of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 609, and/or installed from the removable medium 611. The computer program, when executed by the processor 601, performs the above-described functions defined in the method of the present application.
It should be noted that the computer readable medium of the present application can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for aspects of the present application may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the client computer, partly on the client computer, as a stand-alone software package, partly on the client computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the client computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units described in the embodiments of the present application may be implemented by software or hardware. The described units may also be provided in a processor, and may be described as: a processor includes an acquisition unit, a determination unit, and a display unit. The names of these units do not in some cases constitute a limitation on the unit itself, and for example, the display unit may also be described as "a unit that determines a target plug-in according to intention and displays the target plug-in a preset display area in the display interface".
As another aspect, the present application also provides a computer-readable medium, which may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs which, when executed by the apparatus, cause the computer device to: acquiring information expressed by a target user; determining the intention of the target user according to the information; and determining the target plug-in according to the intention, and displaying the target plug-in a preset display area in the display interface.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention herein disclosed is not limited to the particular combination of features described above, but also encompasses other arrangements formed by any combination of the above features or their equivalents without departing from the spirit of the invention. For example, the above features may be replaced with (but not limited to) features having similar functions disclosed in the present application.
Claims (14)
1. A method for displaying a plug-in, comprising:
acquiring information expressed by a target user;
determining the intention of the target user according to the information;
and determining a target plug-in according to the intention, and displaying the target plug-in a preset display area in a display interface.
2. The method of claim 1, wherein the displaying the target plug-in a preset display area in a display interface comprises:
and in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of a plug-in display queue of the preset display area.
3. The method of claim 2, wherein the displaying the target plug-in at a tail of a plug-in display queue of the preset display area in response to determining that the target plug-in is not displayed in the preset display area comprises:
and in response to the fact that the target plug-in is not displayed in the preset display area and the fact that the plug-in display queue of the preset display area is full, deleting the plug-in at the head of the plug-in display queue, and displaying the target plug-in at the tail of the plug-in display queue.
4. The method of claim 1, wherein said determining the target user's intent from the information comprises:
preprocessing the information to obtain characteristic information;
and inputting the characteristic information into a pre-trained intention recognition model to obtain the intention, wherein the intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
5. The method of claim 1, wherein the determining a target plug-in from the intent comprises:
and determining the plug-in corresponding to the intention in the preset corresponding relation as the target plug-in.
6. The method of any of claims 1-5, wherein the information comprises information expressed by the target user through video, images, text, language, and/or behavior.
7. An apparatus for displaying an insert, comprising:
an acquisition unit configured to acquire information expressed by a target user;
a determination unit configured to determine an intention of the target user according to the information;
and the display unit is configured to determine a target plug-in according to the intention and display the target plug-in a preset display area in a display interface.
8. The apparatus of claim 7, wherein the display unit is further configured to:
and in response to determining that the target plug-in is not displayed in the preset display area, displaying the target plug-in at the tail of a plug-in display queue of the preset display area.
9. The apparatus of claim 8, wherein the display unit is further configured to:
and in response to the fact that the target plug-in is not displayed in the preset display area and the fact that the plug-in display queue of the preset display area is full, deleting the plug-in at the head of the plug-in display queue, and displaying the target plug-in at the tail of the plug-in display queue.
10. The apparatus of claim 7, wherein the determining unit is further configured to:
Preprocessing the information to obtain characteristic information; and inputting the characteristic information into a pre-trained intention recognition model to obtain the intention, wherein the intention recognition model is used for representing the corresponding relation between the characteristic information and the intention.
11. The apparatus of claim 7, wherein the display unit is further configured to:
and determining the plug-in corresponding to the intention in the preset corresponding relation as the target plug-in.
12. The apparatus of any of claims 7-11, wherein the information comprises information expressed by the target user through video, images, text, language, and/or behavior.
13. A computer-readable medium, on which a computer program is stored, wherein the program, when executed by a processor, implements the method of any one of claims 1-6.
14. An electronic device, comprising:
one or more processors;
a storage device having one or more programs stored thereon,
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-6.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN202010694557.5A CN111857875A (en) | 2020-07-17 | 2020-07-17 | Method and device for displaying plug-ins |
| PCT/CN2021/088942 WO2022012107A1 (en) | 2020-07-17 | 2021-04-22 | Method and apparatus for displaying plug-in |
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| CN202010694557.5A CN111857875A (en) | 2020-07-17 | 2020-07-17 | Method and device for displaying plug-ins |
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| WO2022012107A1 (en) * | 2020-07-17 | 2022-01-20 | 北京沃东天骏信息技术有限公司 | Method and apparatus for displaying plug-in |
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| CN108446140A (en) * | 2017-02-15 | 2018-08-24 | 阿里巴巴集团控股有限公司 | Interface display method, device, the device and operating system |
| CN109857487A (en) * | 2019-02-02 | 2019-06-07 | 上海奔影网络科技有限公司 | Data processing method and device for task execution |
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| CN104951428B (en) * | 2014-03-26 | 2019-04-16 | 阿里巴巴集团控股有限公司 | User's intension recognizing method and device |
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| CN110555095B (en) * | 2018-05-31 | 2024-04-16 | 北京京东尚科信息技术有限公司 | Man-machine conversation method and device |
| CN111857875A (en) * | 2020-07-17 | 2020-10-30 | 北京沃东天骏信息技术有限公司 | Method and device for displaying plug-ins |
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| CN105335398A (en) * | 2014-07-18 | 2016-02-17 | 华为技术有限公司 | Service recommendation method and terminal |
| CN108446140A (en) * | 2017-02-15 | 2018-08-24 | 阿里巴巴集团控股有限公司 | Interface display method, device, the device and operating system |
| CN109857487A (en) * | 2019-02-02 | 2019-06-07 | 上海奔影网络科技有限公司 | Data processing method and device for task execution |
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| WO2022012107A1 (en) * | 2020-07-17 | 2022-01-20 | 北京沃东天骏信息技术有限公司 | Method and apparatus for displaying plug-in |
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