CN111832794A - Order processing method, information processing method, processing device and storage medium - Google Patents
Order processing method, information processing method, processing device and storage medium Download PDFInfo
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- CN111832794A CN111832794A CN202010060235.5A CN202010060235A CN111832794A CN 111832794 A CN111832794 A CN 111832794A CN 202010060235 A CN202010060235 A CN 202010060235A CN 111832794 A CN111832794 A CN 111832794A
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- 238000003672 processing method Methods 0.000 title claims abstract description 54
- 230000010365 information processing Effects 0.000 title claims abstract description 39
- 238000012545 processing Methods 0.000 title claims abstract description 16
- 238000013439 planning Methods 0.000 claims abstract description 23
- 238000012986 modification Methods 0.000 claims description 68
- 230000004048 modification Effects 0.000 claims description 68
- 238000004590 computer program Methods 0.000 claims description 5
- 238000000034 method Methods 0.000 abstract description 29
- 230000008569 process Effects 0.000 abstract description 16
- 230000008859 change Effects 0.000 abstract description 12
- 238000004891 communication Methods 0.000 abstract description 9
- 238000012790 confirmation Methods 0.000 description 12
- 238000010586 diagram Methods 0.000 description 6
- 238000007726 management method Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 2
- 239000000463 material Substances 0.000 description 2
- 238000012384 transportation and delivery Methods 0.000 description 2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
- G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G06Q50/40—
Abstract
The invention provides an order processing method, an information processing method, a processing device and a storage medium. The order processing method comprises the following steps: obtaining order information, wherein the order information comprises a starting point position, at least one passing point position and an end point position; planning a driving route according to the order information; and dispatching the vehicle for the order according to the information of the driving route, and sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle. According to the technical scheme, the passenger taxi taking requirement is met through the function of setting the passing point, repeated communication and temporary change between a driver and a passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to an order processing method, an information processing method, an order processing apparatus, an information processing apparatus, and a computer-readable storage medium.
Background
When a passenger goes out, the terminal point is unchanged, and the passenger needs to pass through a plurality of passing points in the midway, particularly when the passenger takes a bus together or goes out at multiple points individually. In the related art, the driver and the passenger can only communicate repeatedly in the process of the travel under the scene, so that the operation complexity of the driver and the passenger is increased, the order efficiency is reduced, the smooth feeling of the travel is blocked, and the experience of the driver and the passenger is influenced.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art or the related art.
To this end, a first aspect of the invention proposes an order processing method.
A second aspect of the present invention is to provide an information processing method.
A third aspect of the present invention is to provide an order processing apparatus.
A fourth aspect of the present invention is to provide an information processing apparatus.
A fifth aspect of the present invention is directed to a computer-readable storage medium.
In view of the above, according to a first aspect of the present invention, an order processing method is provided, including: obtaining order information, wherein the order information comprises a starting point position, at least one passing point position and an end point position; planning a driving route according to the order information; and dispatching the vehicle for the order according to the information of the driving route, and sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
The order processing method provided by the invention comprises the steps of obtaining order information sent by a passenger terminal, planning a driving route for a passenger according to a starting point position, at least one passing point position and a finishing point position in the order information, allocating a vehicle for the order, and sending the order information and the information of the driving route to the passenger terminal and/or a driver terminal of the vehicle. According to the technical scheme, the passenger taxi taking requirement is met through the function of setting the passing point, repeated communication and temporary change between a driver and a passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
It should be noted that the driver terminal of the vehicle may be a mobile phone of the driver or an intelligent terminal disposed in the vehicle.
The order processing method according to the present invention may further include the following technical features:
in the above technical solution, when at least one route point is plural, the step of planning the driving route according to the order information specifically includes: and planning a driving route from the starting position to the end position according to the setting sequence of the positions of the plurality of passing points.
According to the technical scheme, the driving route is planned according to the setting sequence of the positions of the multiple passing points, and a driver is ensured to send passengers to each passing point according to the required sequence.
In any of the above technical solutions, the method further includes: acquiring modification information, wherein the modification information comprises position modification information of a passing point and/or position modification information of a destination point; and replanning the driving route according to the modified information.
In the technical scheme, the position of the passing point and/or the position of the terminal point are supported to be modified, and the position can be adjusted in real time in the process of travel according to the requirement of a passenger, so that the passenger can conveniently go out. Wherein, the modification can comprise changing, deleting and adding.
In any of the above technical solutions, the step of replanning the driving route according to the modification information specifically includes: judging whether the order meets the modification condition; and when the order meets the modification condition, replanning the driving route according to the modification information.
According to the technical scheme, when the order meets the modification condition, the position of the passing point and/or the position of the end point are allowed to be modified, and the condition that the travel is disordered due to improper modification is avoided.
Wherein the modification condition comprises one or a combination of the following: pre-storing an order type, an unlinked delivery order, a modification frequency smaller than a preset modification frequency, a number of passing points smaller than a preset number, a position of a passing point of a vehicle which is not modified, a distance between the position of the modified passing point and a terminal point position smaller than a preset distance, a position of the passing point of the vehicle which can be modified, and an application program version of a driver terminal higher than a preset version, wherein the pre-storing order type comprises one or a combination of the following types: non-reservation orders, non-cross city orders, orders that are not third party services.
In any of the above solutions, before allocating a vehicle for an order according to the information of the travel route, the method further includes: generating information to be confirmed according to the driving route; and sending the information to be confirmed to the passenger terminal, and receiving the determination information of the information to be confirmed by the passenger terminal.
According to the technical scheme, the information to be confirmed is generated according to the driving route and is confirmed by the passenger, and the passenger is guaranteed to know the information such as the related cost and the time of the order. And receiving the confirmation information to be confirmed returned by the passenger terminal, and dispatching the order after receiving the confirmation information.
Wherein, the information to be confirmed comprises one or a combination of the following: the route distance, the order price, the travel time and the stop time of the position of the passing point, and the determined information comprises one or the combination of the following information: and confirming the information to be confirmed, selecting a vehicle type, an order type and a payment mode.
In any of the above technical solutions, the method further includes: and acquiring order receiving information of the driver terminal, and sending the order receiving information to the passenger terminal.
According to the technical scheme, after the driver receives the order, the order receiving information is sent to the passenger terminal, so that the passenger can know the relevant information of the driver.
Wherein, the information to be confirmed comprises one or a combination of the following: driver information, vehicle information, driver current location. The driver information includes information such as driver name, telephone number, credit rating, driving age, and the like, and the vehicle information includes information such as vehicle type, vehicle age, number of seats, and the like.
In any of the above technical solutions, the method further includes: acquiring order completion information sent by a driver terminal and/or a passenger terminal, and storing one or a combination of the order information, the information of a driving route and the order receiving information; and acquiring the complaint information, and making a disclaimer according to one or a combination of the order information, the information of the driving route and the order receiving information.
According to the technical scheme, after the order is finished, the order information, the information of the driving route and the order receiving information are stored, and the responsibility judgment is carried out according to the information when the complaint information is received. Through the technical scheme of the invention, basic data support is provided for the management and control capability of the taxi taking platform, and meanwhile, the problems that due to the complex travel scene, the difference between the estimated expense, mileage and time in issuing the order and the final actual condition is large, disputes of drivers and passengers are easily generated, and effective identification and responsibility judgment of the taxi taking platform customer service are influenced can be avoided.
According to a second aspect of the present invention, there is provided an information processing method adapted to a passenger terminal, the information processing method comprising: adding an identifier to the display position; and acquiring the position information added at the position adding mark, and sending the position information, wherein the position information comprises a starting position, at least one passing point position and an end position.
According to the information processing method provided by the invention, a function of adding the position of the passing point is set in the application program of the passenger terminal, and the passenger can add the information of the starting point, the terminal point and the passing point at the position adding mark displayed in the application program so as to plan the driving route with the passing point. According to the technical scheme, the passenger taxi taking requirement is met through the function of setting the passing point, repeated communication and temporary change between a driver and a passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
According to the information processing method of the present invention, the following technical features may be further provided:
in the above technical solution, the method further comprises: displaying a modified route point identifier and/or a modified end point identifier; and acquiring information of the modified passing point and/or the modified end point, and sending the information of the modified passing point and/or the modified end point.
In the technical scheme, the position of the passing point and/or the position of the terminal point are supported to be modified, and the position can be adjusted in real time in the process of travel according to the requirement of a passenger, so that the passenger can conveniently go out. Wherein, the modification can comprise changing, deleting and adding.
In any of the above technical solutions, the method further includes: displaying information to be confirmed, wherein the information to be confirmed comprises one or a combination of the following: route distance, order price, travel time, and transit point position dwell time.
In the technical scheme, the information to be confirmed is displayed for the passenger to confirm, and the passenger is ensured to know the information such as the related cost and the time of the order.
In any of the above technical solutions, the method further includes: acquiring determination information of information to be confirmed, and sending the determination information, wherein the determination information comprises one or a combination of the following: a confirmation instruction of the information to be confirmed, a vehicle type selection, an order type and a payment mode.
According to the technical scheme, the confirming information of the information to be confirmed of the passenger is obtained, and the confirming information is sent to the taxi taking platform, so that the taxi taking platform can send the order.
In any of the above technical solutions, the method further includes: the guiding information for adding and/or modifying the location information is presented.
In the technical scheme, when the passenger is not familiar with the position adding function and/or the position modifying function, the guidance information can be selected to be played, and the guidance information can be explanatory words of each step of the position adding function and/or the position modifying function, and can also be the whole video of the position adding function and/or the position modifying function.
In any of the above technical solutions, the method further includes: and acquiring information of the driving route and/or order receiving information, and displaying the information of the driving route and/or the order receiving information.
In the technical scheme, the information of the driving route and/or the order receiving information are displayed, so that passengers can know the route information and/or the relevant information of drivers.
Wherein, the information to be confirmed comprises one or a combination of the following: driver information, vehicle information, driver current location. The driver information includes information such as driver name, telephone number, credit rating, driving age, and the like, and the vehicle information includes information such as vehicle type, vehicle age, number of seats, and the like.
According to a third aspect of the present invention, there is provided an order processing apparatus comprising: the information acquisition module is used for acquiring order information, and the order information comprises a starting point position, at least one passing point position and an end point position; the route planning module is used for planning a driving route according to the order information; the vehicle dispatching module is used for dispatching vehicles for the orders according to the information of the driving routes; and the sending module is used for sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
The order processing device provided by the invention obtains order information sent by the passenger terminal, plans a driving route for a passenger according to a starting point position, at least one passing point position and a terminal point position in the order information, dispatches a vehicle for the order, and sends the order information and the information of the driving route to the passenger terminal and/or a driver terminal of the vehicle. According to the technical scheme, the passenger taxi taking requirement is met through the function of setting the passing point, repeated communication and temporary change between a driver and a passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
It should be noted that the driver terminal of the vehicle may be a mobile phone of the driver or an intelligent terminal disposed in the vehicle.
According to a fourth aspect of the present invention, there is provided an information processing apparatus adapted to a passenger terminal, the information processing apparatus comprising: the display module is used for displaying the position adding mark; and the sending module is used for acquiring the position information added at the position adding identifier and sending the position information, wherein the position information comprises a starting position, at least one passing point position and an end point position.
The information processing device provided by the invention is provided with a function of adding the position of the passing point in the application program of the passenger terminal, and the passenger can add the information of the starting point, the terminal point and the passing point at the position adding mark displayed in the application program so as to plan the driving route with the passing point. According to the technical scheme, the passenger taxi taking requirement is met through the function of setting the passing point, repeated communication and temporary change between a driver and a passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
According to a fifth aspect of the present invention, a computer-readable storage medium is proposed, on which a computer program is stored, which computer program, when being executed by a processor, implements the order processing method according to any of the above-mentioned aspects and/or the information processing method according to any of the above-mentioned aspects.
The computer-readable storage medium provided by the present invention, when being executed by a processor, implements the order processing method according to any of the above-mentioned technical solutions and/or the information processing method according to any of the above-mentioned technical solutions, so that the computer-readable storage medium includes all the advantages of the order processing method according to any of the above-mentioned technical solutions and/or the information processing method according to any of the above-mentioned technical solutions.
Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 illustrates a flow diagram of an order processing method of one embodiment of the invention;
FIG. 2 shows a flow diagram of an information processing method of an embodiment of the invention;
FIG. 3 shows a schematic block diagram of an order processing apparatus of one embodiment of the present invention;
FIG. 4 shows a schematic block diagram of an information processing apparatus of an embodiment of the present invention;
FIG. 5 illustrates a screenshot of a passenger terminal interface of an embodiment of the present invention;
FIG. 6 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 7 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 8 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 9 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 10 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 11 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 12 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 13 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 14 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 15 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 16 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 17 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 18 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 19 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 20 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 21 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 22 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 23 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 24 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 25 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 26 illustrates a screenshot of a passenger terminal interface of a particular embodiment of the present invention;
FIG. 27 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 28 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 29 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 30 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 31 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 32 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 33 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention;
FIG. 34 illustrates a screenshot of a driver terminal interface of a particular embodiment of the present invention.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings. It should be noted that the embodiments of the present invention and features of the embodiments may be combined with each other without conflict.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced in other ways than those specifically described herein, and therefore the scope of the present invention is not limited to the specific embodiments disclosed below.
An embodiment of the first aspect of the present invention provides an order processing method, and fig. 1 illustrates a flowchart of the order processing method according to an embodiment of the present invention. Wherein, the method comprises the following steps:
102, obtaining order information, wherein the order information comprises a starting point position, at least one passing point position and an end point position;
104, planning a driving route according to the order information;
and 106, dispatching the vehicle for the order according to the information of the driving route, and sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
The order processing method provided by the invention comprises the steps of obtaining order information sent by a passenger terminal, planning a driving route for a passenger according to a starting point position, at least one passing point position and a finishing point position in the order information, allocating a vehicle for the order, and sending the order information and the information of the driving route to the passenger terminal and/or a driver terminal of the vehicle. According to the embodiment of the invention, the taxi taking requirement of the passenger is met through the function of setting the passing point, repeated communication and temporary change between a driver and the passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
It should be noted that the driver terminal of the vehicle may be a mobile phone of the driver or an intelligent terminal disposed in the vehicle.
In the above embodiment, when there is a plurality of at least one passing point, step 104, planning a driving route according to the order information specifically includes: and planning a driving route from the starting position to the end position according to the setting sequence of the positions of the plurality of passing points. In this embodiment, the travel route is planned in accordance with the set order of the positions of the plurality of via points, ensuring that the driver sends the passenger to each of the via points in a desired order.
In any of the above embodiments, further comprising: acquiring modification information, wherein the modification information comprises position modification information of a passing point and/or position modification information of a destination point; and replanning the driving route according to the modified information. In the embodiment, the position of the passing point and/or the position of the end point are supported and modified, and the position can be adjusted in real time in the process of travel according to the requirement of a passenger, so that the passenger can go out conveniently. Wherein, the modification can comprise changing, deleting and adding.
In any of the above embodiments, the step of replanning the driving route according to the modification information specifically includes: judging whether the order meets the modification condition; and when the order meets the modification condition, replanning the driving route according to the modification information. In the embodiment, modification of the position of the via point and/or the position of the end point is allowed when the order meets the modification condition, so that the condition that the route is disordered due to improper modification is avoided.
Wherein the modification condition comprises one or a combination of the following: pre-storing an order type, an unlinked delivery order, a modification frequency smaller than a preset modification frequency, a number of passing points smaller than a preset number, a position of a passing point of a vehicle which is not modified, a distance between the position of the modified passing point and a terminal point position smaller than a preset distance, a position of the passing point of the vehicle which can be modified, and an application program version of a driver terminal higher than a preset version, wherein the pre-storing order type comprises one or a combination of the following types: non-reservation orders, non-cross city orders, orders that are not third party services. That is, there are the following cases:
when the order is a pre-stored order type, replanning the driving route according to the modification information;
when the orders are not dispatched in a chain manner, the driving route is re-planned according to the modification information;
when the modification times of the order are smaller than the preset modification times, replanning the driving route according to the modification information;
when the number of the route points of the order is smaller than the preset number, replanning the driving route according to the modification information;
when the vehicle of the order is not at the modified passing point position, re-planning the driving route according to the modification information;
when the distance between the modified passing point position and the end point position of the order is smaller than the preset distance, re-planning the driving route according to the modification information;
when the vehicle of the order can go to the modified passing point position, the driving route is re-planned according to the modification information, and the vehicle can go to the modified passing point position, namely the vehicle is not limited in number and is not limited in driving;
and when the version of the application program of the driver terminal of the order is higher than the preset version, replanning the driving route according to the modification information.
The above conditions can be satisfied by only one, several or all of them.
In any of the above embodiments, further comprising: and updating the information to be confirmed according to the re-planned driving route, and sending the updated information to be confirmed to a passenger terminal for the passenger to confirm.
In any of the above embodiments, before dispatching a vehicle for an order according to the information of the travel route, further comprising: generating information to be confirmed according to the driving route; and sending the information to be confirmed to the passenger terminal, and receiving the determination information of the information to be confirmed by the passenger terminal. In the embodiment, the information to be confirmed is generated according to the driving route for the passenger to confirm, and the passenger is guaranteed to know the information of the related cost, the time and the like of the order. And receiving the confirmation information to be confirmed returned by the passenger terminal, and dispatching the order after receiving the confirmation information.
Wherein, the information to be confirmed comprises one or a combination of the following: the route distance, the order price, the travel time and the stop time of the position of the passing point, and the determined information comprises one or the combination of the following information: and confirming the information to be confirmed, selecting a vehicle type, an order type and a payment mode.
In any of the above embodiments, further comprising: and acquiring order receiving information of the driver terminal, and sending the order receiving information to the passenger terminal. In this embodiment, after the driver takes the order, the order taking information is transmitted to the passenger terminal so that the passenger can know the driver-related information.
Wherein, the information to be confirmed comprises one or a combination of the following: driver information, vehicle information, driver current location. The driver information includes information such as driver name, telephone number, credit rating, driving age, and the like, and the vehicle information includes information such as vehicle type, vehicle age, number of seats, and the like.
In any of the above embodiments, further comprising: acquiring order completion information sent by a driver terminal and/or a passenger terminal, and storing one or a combination of the order information, the information of a driving route and the order receiving information; and acquiring the complaint information, and making a disclaimer according to one or a combination of the order information, the information of the driving route and the order receiving information. In this embodiment, after the order is completed, the order information, the information of the travel route, and the order receiving information are stored, and when the complaint information is received, the responsibility judgment is performed according to the information. Through the embodiment of the invention, basic data support is provided for the management and control capability of the taxi taking platform, and meanwhile, the problems that due to the complex travel scene, the difference between the estimated expense, mileage and time during issuing the order and the final actual condition is large, disputes of drivers and passengers are easily generated, and effective identification and responsibility judgment of the taxi taking platform customer service are influenced can be avoided.
In a second aspect of the present invention, an information processing method is provided, which is suitable for a passenger terminal, and fig. 2 is a flowchart illustrating the information processing method according to an embodiment of the present invention. Wherein, the method comprises the following steps:
and 204, acquiring the position information added at the position adding identifier, and sending the position information, wherein the position information comprises a starting position, at least one passing point position and an end position.
According to the information processing method provided by the invention, a function of adding the position of the passing point is set in the application program of the passenger terminal, and the passenger can add the information of the starting point, the terminal point and the passing point at the position adding mark displayed in the application program so as to plan the driving route with the passing point. According to the embodiment of the invention, the taxi taking requirement of the passenger is met through the function of setting the passing point, repeated communication and temporary change between a driver and the passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
In the above embodiment, the method further includes: displaying a modified route point identifier and/or a modified end point identifier; and acquiring information of the modified passing point and/or the modified end point, and sending the information of the modified passing point and/or the modified end point. In the embodiment, the position of the passing point and/or the position of the end point are supported and modified, and the position can be adjusted in real time in the process of travel according to the requirement of a passenger, so that the passenger can go out conveniently. Wherein, the modification can comprise changing, deleting and adding.
In any of the above embodiments, further comprising: displaying information to be confirmed, wherein the information to be confirmed comprises one or a combination of the following: route distance, order price, travel time, and transit point position dwell time. In this embodiment, the information to be confirmed is displayed for the passenger to confirm, ensuring that the passenger knows the information about the cost, time, etc. associated with the order.
In any of the above embodiments, further comprising: acquiring determination information of information to be confirmed, and sending the determination information, wherein the determination information comprises one or a combination of the following: a confirmation instruction of the information to be confirmed, a vehicle type selection, an order type and a payment mode. In the embodiment, the determining information of the information to be confirmed of the passenger is obtained, and the determining information is sent to the taxi-taking platform, so that the taxi-taking platform can send the order.
In any of the above embodiments, further comprising: the guiding information for adding and/or modifying the location information is presented. In this embodiment, when the passenger is not familiar with the add position function and/or modify position function, the guidance information may be selected to be played, and the guidance information may be a caption for each step of the add position function and/or modify position function, or may be a video of the entire add position function and/or modify position function.
In any of the above embodiments, further comprising: and acquiring information of the driving route and/or order receiving information, and displaying the information of the driving route and/or the order receiving information. In this embodiment, information of the driving route and/or order taking information is presented so that the passenger can know the route information and/or driver-related information.
Wherein, the information to be confirmed comprises one or a combination of the following: driver information, vehicle information, driver current location. The driver information includes information such as driver name, telephone number, credit rating, driving age, and the like, and the vehicle information includes information such as vehicle type, vehicle age, number of seats, and the like.
In an embodiment of the third aspect of the present invention, an order processing apparatus is provided, and fig. 3 shows a schematic block diagram of an order processing apparatus 300 according to an embodiment of the present invention. The order processing apparatus 300 includes:
an information obtaining module 302, configured to obtain order information, where the order information includes a start position, at least one via point position, and an end position;
a route planning module 304 for planning a driving route according to the order information;
a vehicle dispatch module 306 for dispatching vehicles for the order according to the information of the driving route;
a sending module 308, configured to send the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
The order processing device provided by the invention obtains order information sent by the passenger terminal, plans a driving route for a passenger according to a starting point position, at least one passing point position and a terminal point position in the order information, dispatches a vehicle for the order, and sends the order information and the information of the driving route to the passenger terminal and/or a driver terminal of the vehicle. According to the embodiment of the invention, the taxi taking requirement of the passenger is met through the function of setting the passing point, repeated communication and temporary change between a driver and the passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
It should be noted that the driver terminal of the vehicle may be a mobile phone of the driver or an intelligent terminal disposed in the vehicle.
In an embodiment of the fourth aspect of the present invention, an information processing apparatus is provided, which is suitable for a passenger terminal, and fig. 4 shows a schematic block diagram of an information processing apparatus 400 according to an embodiment of the present invention. The information processing apparatus 400 includes:
a display module 402, configured to display the location addition identifier;
a sending module 404, configured to obtain location information added at the location adding identifier, and send the location information, where the location information includes a start location, at least one via point location, and an end location.
The information processing device provided by the invention is provided with a function of adding the position of the passing point in the application program of the passenger terminal, and the passenger can add the information of the starting point, the terminal point and the passing point at the position adding mark displayed in the application program so as to plan the driving route with the passing point. According to the embodiment of the invention, the taxi taking requirement of the passenger is met through the function of setting the passing point, repeated communication and temporary change between a driver and the passenger are not needed in the taxi taking process, diversified and flexible taxi taking scenes are realized, and the travel certainty is ensured; the operation of drivers in the trip is reduced, and the trip safety is guaranteed.
In the specific embodiment of the invention, the technical scheme with the passing point function is provided, and the passing point function can relate to a passenger terminal, a taxi taking platform and a driver terminal. The technical scheme comprises the following stages:
1. a hair order stage: when a passenger inputs a destination, the passenger inputs a plurality of destinations including a route point and a destination.
2. And (3) a pre-estimation stage: carrying out route planning according to a plurality of destination information input by the passenger, predicting order route information, distance, time and required price, returning a result and informing the passenger; the passenger selects the required vehicle type, order type and payment mode to complete the order issuing.
3. A single stage: uploading order information containing the passing points to a taxi taking platform, performing order distribution processing, filtering factors such as a traffic control limit number and a distribution fence, realizing matching, and dispatching the order to a verified driver; and after the order is successfully dispatched, informing the passenger of the information matched with the order, and entering a driving accepting stage.
4. And (3) a driving receiving stage: the driver receives the order of the passing point, supports checking order information and map navigation information containing the passing point, completes the pickup and receives the passenger.
5. A driving sending stage: and (4) performing navigation planning on the travel route containing the passing points, sequentially reaching each destination according to the order sequence, and finishing arrival confirmation.
6. And a modification stage: if the passenger needs to modify the journey in the journey, the route points can be added, modified and deleted, the destination can be modified, the route planning is carried out again after modification, the order route information, the distance, the time and the required price are estimated, and the temporary change appeal of the passenger is met.
7. And (5) finishing: after the passengers arrive at the destination in sequence, the travel demands of the passengers are met, the order is ended, the order information is effectively recorded, and the problems of the driver and the conductor, the liability-making complaint and the complaint are effectively solved.
Wherein the passenger terminal and the driver terminal have functions as shown in Table 1,
TABLE 1
The above embodiment is explained by fig. 5 to 34.
The display start interface is shown in fig. 5. The number of route points to be added may be set, and as shown in fig. 6, a maximum of two route points are added.
A corporate payment interface may be provided as shown in fig. 7.
As shown in FIG. 8, route point 1 may be added when the passenger clicks "+": the science and the technology melt intelligence. The passenger can click "·" displayed after "science and wisdom fusion" to delete the route point 1. As shown in fig. 9, when the passenger clicks "x", the route point content box may be deleted, for example, clicking "x" before the route point 2 may delete the content box of the route point 2, leaving only the content boxes of the start point, the end point, and the route point 1.
As shown in fig. 10, a confirmation notice, a notice of the time that can be held at the passing point, and a notice of the driver's authority to finish the order in advance after the time that can be held is exceeded are displayed after all the addresses are added, or a waiting fee is generated after the time that can be held is exceeded. After the passenger confirms, the navigation route is displayed. As shown in fig. 11, the selection of "express", "taxi", and "special" may be made, and when a certain type does not support the function of adding a passing point, a prompt message is displayed, for example, when a taxi cannot add the function, a "taxi does not support the function of adding a passing point temporarily".
When a car is called and needs to be queued, the interface shown in fig. 12 is displayed.
After the passenger adds the route point, the system judges whether the address of the route point is available, as shown in fig. 13, when the address of the route point is unavailable, the reason of the unavailable address is displayed, for example, the distance between the route point and the starting point is too close, and the page after all the addresses are added is returned.
In the driving process of a driver getting on a passenger to go to a destination, a navigation route, vehicle information and prompt information of a forward next route point or a destination are displayed on a passenger terminal interface, as shown in fig. 14, a 'route point fusing wisdom going to you' is displayed, as shown in fig. 15, a 'destination going to you' is displayed.
After the end of the trip, information such as the fee to be paid and the evaluation information my order for the driver is displayed on the passenger terminal interface as shown in fig. 16 and 17. When clicking on my order details, historical order details are displayed as shown in FIG. 18.
The embodiment also supports the function of modifying the route during the course, and comprises the following four conditions: order types for itineraries that cannot be modified (e.g., anti-cheating, reservation order, city-crossing order, excessive modification times, open platform, cascading dispatch order, high passenger-side version and low driver-side version); the endpoint may be modified but the add-on waypoint may not be modified (e.g., WebApp, Enterprise Payment order, one-bite order, passenger-side version high and driver-side version low); the destination and the transit point may be modified but require driver confirmation (e.g., a list of road orders, a list of special cars, a list of drivers not listening to a long list, a passenger's transit point or destination modification selected a stop or a driver's setting not to go to a stop); the end point and the waypoint can be modified without driver confirmation.
Before modification, it is determined whether modification is allowed, for example, whether the order is in the above four cases is determined, whether a passing point has passed is determined, whether the passing point is too close to an end point is determined, it is determined that an estimated price can be obtained, whether the order has been prepaid, and the like are determined, and when modification is not allowed, a prompt is made (as shown in fig. 19), as shown in fig. 20 and 21, information that a modification trip is temporarily not supported by the current order, a next order is about to be made by a driver, a modification trip is temporarily not supported, and the number of modifications is excessive is prompted, and the prompt information may further include: the route point is not added, the route point can not be modified (as shown in fig. 22, the route point is passed by xinhua-huichong and is not modified, as shown in fig. 23, only the un-passed wensihaihui mansion can be deleted), the current order is not supported for modification by a cross city order, the current order is not supported for modification by a service provided by a third party, the current order is not supported for modification by a reservation order, the enterprise payment is not supported for modification (as shown in fig. 24), the route point is overlapped with the terminal point (as shown in fig. 25), and the like.
After the order is confirmed, a pre-estimated price interface is displayed as shown in FIG. 26.
The driver terminal interface displays the trip details after the order is taken as shown in fig. 27. The contents shown in fig. 28 are displayed on the driver terminal interface during the driving, the contents shown in fig. 29 are displayed on the driver terminal interface when the passenger is received, the contents shown in fig. 30 are displayed on the driver terminal interface when the destination is reached, and voice broadcast is performed when the passing point and the destination are reached.
When the passenger modifies, adds or deletes the passing point, if the modification, the addition or the deletion needs the confirmation of the driver, the driving terminal displays the interface as shown in fig. 31, and the interface as shown in fig. 32 is displayed after the confirmation of the driver. After the trip is completed, the driver clicks on "my trip" and the interface shown in fig. 33 and 34 may be displayed.
The embodiment can achieve the following technical effects:
1. the function of supporting passengers to add the passing points before issuing a bill is realized, and the effective processes of distance and price estimation of orders containing the passing points, issuing, order distribution, answering, checking, navigation and other links are supported; reduce the driver operation in the row, guarantee trip safety.
2. The method supports the travel modification in the travel, supports the capability of adding, modifying and deleting passing points and the capability of modifying the end point, makes the travel more flexible and elastic, and re-estimates the order time, distance and price according to the modification result; the synchronous driver end replans the route after the change; effectively recording the change and changing the order information.
3. The order efficiency is improved, the order travel information is effectively recorded, and the driver and passenger disputes are reduced: the management and control capability of the platform is improved, a data base is provided for detour responsibility judgment and expense disagreement, and the manual processing cost and the platform pad payment loss are reduced; safety monitoring ability is promoted, effective management and control is carried out to the action stroke of yawing, reduces the yaw rate.
An embodiment of the fifth aspect of the present invention proposes a computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the order processing method according to any of the above embodiments and/or the information processing method according to any of the above embodiments.
The present invention provides a computer-readable storage medium, wherein a computer program is executed by a processor to implement the order processing method according to any of the above embodiments and/or the information processing method according to any of the above embodiments, and therefore the computer-readable storage medium includes all the advantages of the order processing method according to any of the above embodiments and/or the information processing method according to any of the above embodiments.
In the description herein, the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance unless explicitly stated or limited otherwise; the terms "connected," "mounted," "secured," and the like are to be construed broadly and include, for example, fixed connections, removable connections, or integral connections; may be directly connected or indirectly connected through an intermediate. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the description herein, the description of the terms "one embodiment," "some embodiments," "specific embodiments," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (16)
1. An order processing method, comprising:
obtaining order information, wherein the order information comprises a starting point position, at least one passing point position and an end point position;
planning a driving route according to the order information;
and dispatching a vehicle for the order according to the information of the driving route, and sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
2. The order processing method according to claim 1, wherein when the at least one route point is plural, the step of planning a driving route according to the order information specifically includes:
and planning a driving route from the starting position to the end position according to the setting sequence of the positions of the plurality of the passing points.
3. The order processing method according to claim 1, further comprising:
acquiring modification information, wherein the modification information comprises position modification information of a passing point and/or position modification information of a destination point;
and replanning the driving route according to the modified information.
4. The order processing method according to claim 3, wherein the step of replanning the travel route according to the modification information specifically comprises:
judging whether the order meets modification conditions or not;
and when the order meets the modification condition, replanning the driving route according to the modification information.
5. The order processing method according to any one of claims 1 to 4, further comprising, before dispatching a vehicle for the order according to the information of the travel route:
generating information to be confirmed according to the driving route;
and sending the information to be confirmed to the passenger terminal, and receiving the determination information of the passenger terminal on the information to be confirmed.
6. The order processing method according to any one of claims 1 to 4, further comprising:
and acquiring order receiving information of the driver terminal, and sending the order receiving information to the passenger terminal.
7. The order processing method according to claim 6, further comprising:
acquiring order completion information sent by the driver terminal and/or the passenger terminal, and storing one or a combination of the order information, the information of the driving route and the order receiving information;
and acquiring complaint information, and performing liability judgment on the complaint information according to one or a combination of the order information, the information of the driving route and the order receiving information.
8. An information processing method applied to a passenger terminal, the information processing method comprising:
adding an identifier to the display position;
acquiring the position information added at the position adding mark and sending the position information,
the position information comprises a starting point position, at least one passing point position and an end point position.
9. The information processing method according to claim 8, further comprising:
displaying a modified route point identifier and/or a modified end point identifier;
and acquiring information of the modified passing point and/or the modified end point, and sending the information of the modified passing point and/or the modified end point.
10. The information processing method according to claim 8, further comprising:
the information to be confirmed is displayed and,
wherein the information to be confirmed comprises one or a combination of the following: route distance, order price, travel time, and transit point position dwell time.
11. The information processing method according to claim 10, further comprising:
acquiring the determination information of the information to be confirmed and sending the determination information,
wherein the determination information comprises one or a combination of the following: and confirming the information to be confirmed, selecting a vehicle type, an order type and a payment mode.
12. The information processing method according to any one of claims 8 to 11, characterized by further comprising:
the guiding information for adding and/or modifying the location information is presented.
13. The information processing method according to any one of claims 8 to 11, characterized by further comprising:
acquiring information of a driving route and/or order receiving information, and displaying the information of the driving route and/or the order receiving information.
14. An order processing apparatus, comprising:
the information acquisition module is used for acquiring order information, and the order information comprises a starting point position, at least one passing point position and an end point position;
the route planning module is used for planning a driving route according to the order information;
the vehicle dispatching module is used for dispatching vehicles for the orders according to the information of the driving routes;
and the sending module is used for sending the order information and the information of the driving route to a driver terminal and/or a passenger terminal of the vehicle.
15. An information processing apparatus adapted to a passenger terminal, the information processing apparatus comprising:
the display module is used for displaying the position adding mark;
a sending module, configured to acquire the location information added at the location adding identifier and send the location information,
the position information comprises a starting point position, at least one passing point position and an end point position.
16. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the order processing method according to any one of claims 1 to 7, or carries out the information processing method according to any one of claims 8 to 13.
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