CN111832755A

CN111832755A - Processing method and device for maintenance work order, storage medium and electronic equipment

Info

Publication number: CN111832755A
Application number: CN201910701996.1A
Authority: CN
Inventors: 胡之洋; 全文成; 李瑞文
Original assignee: Beijing Didi Infinity Technology and Development Co Ltd
Current assignee: Beijing Didi Infinity Technology and Development Co Ltd
Priority date: 2019-07-31
Filing date: 2019-07-31
Publication date: 2020-10-27
Anticipated expiration: 2039-07-31
Also published as: CN111832755B

Abstract

The embodiment of the disclosure provides a processing method, a device, a storage medium and an electronic device for maintaining a work order, wherein the method comprises the following steps: acquiring state information of a vehicle and/or scheduling information of a parking lot station; when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order; and distributing the maintenance work orders to the vehicle service personnel and/or the maintenance stations according to a first preset distribution strategy. The embodiment of the disclosure standardizes the existing chaotic maintenance process, realizes the intelligent maintenance of the shared vehicle, and saves the manpower and material resources of the shared vehicle platform.

Description

Processing method and device for maintenance work order, storage medium and electronic equipment

Technical Field

The present disclosure relates to the field of data processing, and in particular, to a method and an apparatus for processing a maintenance work order of a shared vehicle, a storage medium, and an electronic device.

Background

With the development of internet technology, shared vehicles become a new trip mode, and convenience is provided for users. Maintenance of the shared vehicle, such as scheduling, charging, cleaning, refueling, and maintenance, is an important part of the operation of the shared vehicle platform. The scheduling, charging, cleaning, refueling, maintenance and other maintenance of the current shared vehicle can only be independently carried out by depending on each maintenance station, the management is disordered, the resource waste can be caused, the manual work is excessively depended on, and the intelligent degree is low.

Disclosure of Invention

In view of this, the embodiments of the present disclosure provide a processing method and apparatus for sharing a maintenance work order of a vehicle, a storage medium, and an electronic device, so as to solve the following problems in the prior art: the maintenance of the shared vehicle can only be independently carried out by depending on each maintenance station, the management is disordered, the resource waste can be caused, the manual work is excessively depended on, and the intelligent degree is low.

In one aspect, an embodiment of the present disclosure provides a method for processing a maintenance work order, including: acquiring state information of a vehicle and/or scheduling information of a parking lot station; when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order at least comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order; and distributing the maintenance work orders to the vehicle service personnel and/or the maintenance stations according to a first preset distribution strategy.

In some embodiments, further comprising: after the maintenance work order execution completion information is received, when the state information of the vehicle meets a second preset condition, a vehicle returning work order is generated; and distributing the vehicle returning work orders to the vehicle service personnel and the parking lot stations according to a second preset distribution strategy.

In some embodiments, said assigning said maintenance work orders to crew and maintenance stations according to a first predetermined assignment strategy comprises: determining the type of the maintenance work order; determining the car service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the car service personnel; determining the maintenance stations capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance stations; and respectively distributing the maintenance work orders to the vehicle service personnel and the maintenance station.

In some embodiments, the status information of the vehicle includes at least one of: the parking time of the vehicle at a fixed parking lot station, the battery residual capacity of the vehicle, the residual fuel quantity of the vehicle, the time of the vehicle from the last cleaning maintenance, whether parts of the vehicle are in fault, and the health degree of the vehicle.

In some embodiments, the scheduling information of the parking lot station includes at least one of: a number of current vehicles parked in the parking lot station, a projected number of vehicles parked in the parking lot station within a predetermined time period, a cost-benefit ratio in the parking lot station, a parking fee for parking vehicles in the parking lot station.

In some embodiments, the status information of the vehicle is obtained by a monitoring device on the vehicle and the scheduling information of the parking lot station is obtained by an electronic fence of the parking lot station.

In some embodiments, the maintenance work order includes one of the following information: information of vehicles to be maintained, information of assigned maintenance stations, information of assigned crew members, information of optimal paths to the vehicles to be maintained, information of optimal paths to the assigned maintenance stations.

On the other hand, the embodiment of the present disclosure provides a processing apparatus for maintaining a work order, including: the acquisition module is used for acquiring the state information of the vehicle and/or the scheduling information of the parking lot station; the parking lot station comprises a first generation module, a second generation module and a maintenance module, wherein the first generation module is used for generating a maintenance work order when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, and the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order; a first assignment module for assigning the maintenance work order to a crew and/or a maintenance station according to a first predetermined assignment strategy.

In some embodiments, further comprising: the second generation module is used for generating a vehicle returning work order when the state information of the vehicle meets a second preset condition after the maintenance work order execution completion information is received; a second assignment module for assigning the return work orders to the crew and the parking lot stations according to a second predetermined assignment strategy.

In some embodiments, the first dispensing module comprises: a first determination unit for determining a type of the maintenance work order; a second determination unit for determining a crew member who can receive the maintenance work order based on the position information of the vehicle and the information of the crew member; a third determination unit configured to determine the maintenance site capable of executing the maintenance work order based on the position information of the vehicle, the type of the maintenance work order, and the information of the maintenance site; and the distribution unit is used for distributing the maintenance work orders to the vehicle service personnel and the maintenance station respectively.

In another aspect, an embodiment of the present disclosure provides a storage medium storing a computer program, where the computer program is executed by a processor to implement the method provided in any embodiment of the present disclosure.

In another aspect, an embodiment of the present disclosure provides an electronic device, which at least includes a memory and a processor, where the memory stores a computer program thereon, and the processor implements the method provided in any embodiment of the present disclosure when executing the computer program on the memory.

The embodiment of the disclosure provides a processing method for a maintenance work order of shared vehicles, which automatically generates the maintenance work order according to preset trigger conditions when the conditions are met through state information of the vehicles and/or scheduling information of parking stations, can reasonably and specifically distribute the maintenance work order to vehicle service personnel and/or the maintenance stations, and can supervise the maintenance process of each vehicle through the generated maintenance work order.

Drawings

Fig. 1 is a flowchart of a processing method for maintaining a work order according to a first embodiment of the disclosure;

fig. 2 is a flowchart of a processing method for maintaining a work order according to a first embodiment of the disclosure;

FIG. 3 is a flowchart of a method for processing a maintenance work order according to a second embodiment of the present disclosure;

fig. 4 is a schematic structural diagram of a processing apparatus for maintaining a work order according to a third embodiment of the present disclosure;

fig. 5 is a schematic structural diagram of a processing apparatus for maintaining a work order according to a fourth embodiment of the disclosure;

fig. 6 is a block diagram of an electronic device according to a sixth embodiment of the present disclosure.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present disclosure more clear, the technical solutions of the embodiments of the present disclosure will be described below clearly and completely with reference to the accompanying drawings of the embodiments of the present disclosure. It is to be understood that the described embodiments are only a few embodiments of the present disclosure, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the described embodiments of the disclosure without any inventive step, are within the scope of protection of the disclosure.

Unless otherwise defined, technical or scientific terms used herein shall have the ordinary meaning as understood by one of ordinary skill in the art to which this disclosure belongs. The use of "first," "second," and similar terms in this disclosure is not intended to indicate any order, quantity, or importance, but rather is used to distinguish one element from another. The word "comprising" or "comprises", and the like, means that the element or item listed before the word covers the element or item listed after the word and its equivalents, but does not exclude other elements or items. The terms "connected" or "coupled" and the like are not restricted to physical or mechanical connections, but may include electrical connections, whether direct or indirect. "upper", "lower", "left", "right", and the like are used merely to indicate relative positional relationships, and when the absolute position of the object being described is changed, the relative positional relationships may also be changed accordingly.

To maintain the following description of the embodiments of the present disclosure clear and concise, a detailed description of known functions and known components have been omitted from the present disclosure.

The maintenance of the existing shared vehicle can only be independently carried out by depending on each maintenance station, if each maintenance station is in duty, the maintenance of the shared vehicle is better, otherwise, the maintenance is poorer, the management is disordered, the condition that one vehicle is not maintained for a long time or one vehicle is maintained for many times in a short time often exists, and the resource waste is caused, so that the existing maintenance mode completely depends on manual work, and the intelligent degree is extremely low.

Based on the above thought, in order to reduce the situation that the maintenance process is more chaotic, the disclosed embodiment automatically generates the work order through some information related to the vehicle, and further reduces the human participation.

A first embodiment of the present disclosure provides a processing method for sharing a maintenance work order of a vehicle, the flow of the method is shown in fig. 1, and the method includes steps S101 to S103:

s101, obtaining the state information of the vehicle and/or the dispatching information of the parking lot station.

In the process of putting the shared vehicle into use, scheduling adjustment between different parking stations may need to be performed according to dynamic supply and demand condition changes, for example, a vehicle with a long idle time in a first parking station may be transported to a second parking station needing a vehicle, or a condition that charging, refueling, maintenance, cleaning and maintenance are needed due to a problem of the vehicle. Generally speaking, when determining whether a vehicle has a problem and needs to be maintained correspondingly, firstly, the status information of the vehicle needs to be acquired, and when determining whether the vehicle needs to be scheduled and whether the corresponding parking station can receive the vehicle, the scheduling information of the parking station needs to be acquired, which will provide basic data for the generation of the maintenance work order.

Wherein the aforementioned state information of the vehicle includes at least one of: the parking time of the vehicle at the fixed parking lot station, the battery residual capacity of the vehicle, the residual fuel quantity of the vehicle, the time from the last cleaning and maintenance of the vehicle, whether the parts of the vehicle are in failure, the health degree of the vehicle and the like.

Specifically, in order to ensure that the vehicle can be continuously used, it is considered that the battery remaining capacity information of the vehicle needs to be acquired in the case where the vehicle is an electrically driven vehicle, the remaining fuel amount information of the vehicle needs to be acquired in the case where the vehicle is a fuel-driven vehicle, and of course, the battery remaining capacity information and the remaining fuel amount information of the vehicle need to be acquired simultaneously in the case where the vehicle is a hybrid-driven vehicle. In addition, in order to ensure that the vehicle can be kept in a normal use state all the time, information such as the time from the last cleaning and maintenance of the vehicle, the health degree information of the vehicle or whether the parts of the vehicle have faults or not may need to be acquired, and the health degree information of the vehicle here may be realized by evaluating or scoring the use state of the vehicle, for example, by comprehensively determining by considering various factors such as the damage degree of the parts of the vehicle, the service life and the like. The aforementioned scheduling information of the parking lot station includes at least one of: the number of current vehicles parked in the parking lot station, the number of vehicles expected to be parked in the parking lot station within a predetermined period of time, the cost-benefit ratio in the parking lot station, the parking fee for the vehicles stored in the parking lot station, etc.

The information is used to assist in scheduling free vehicles so that the vehicles are transported to other parking stations most likely to be used, to improve the efficiency of the recycling of the vehicles. The excessive number of the parked vehicles in the parking lot station can cause idle vehicles in the parking lot station, and waste of vehicle resources is caused; an excessive predicted number of vehicles parked in a parking lot station within a predetermined time period may result in vehicle backlog that is not used efficiently, generally speaking, vehicle backlog refers to the number of vehicles that will be in net flow into the parking lot station within X hours in the future + the number of vehicles that can be scheduled at the current parking lot station-the vehicle backlog occurring when the number of vehicles needed for X hours in the future is greater than the value Y, wherein the values of the X and Y parameters may be adjusted; the parking fee of the vehicle stored in the parking lot station is the operation cost of the parking lot station, the parking lot station can charge the parking fee for the parked vehicle, generally speaking, the vehicle parked in the parking lot station comprises free vehicles and charging vehicles, if the parking time of the vehicle is too long, the vehicle can be parked in an overdue mode, the charging rules of different parking lot stations are inconsistent, the real-time relevant fields of each vehicle are required to be calculated according to the rules, and the relevant fields comprise whether the vehicle is parked in an overdue mode or not, the vehicle overdue parking time and the vehicle overdue parking fee, and the time for the vehicle to enter or exit the parking lot station is calculated according to the calibers of the vehicle entering and exiting the electronic fence; a too high cost-benefit ratio in a parking station of the parking stations, which means the parking cost/the actual income of the order made by the vehicle in the parking station, leads to a too high management cost of parking, which if too low means that the vehicle needs to be transported to another parking station, where the parking cost may be a parking fee or other operating cost, e.g. maximum 120 vehicles are allowed to be parked in the first parking station, and above this amount the cost-benefit ratio is too high and some vehicles need to be transported away.

Specifically, the status information of the vehicle is obtained by a monitoring device on the vehicle, which belongs to a monitoring device used in the prior art, such as a T-box device on the vehicle, and the scheduling information of the parking lot station is obtained by an electronic fence of the parking lot station, for example, an induction device may be arranged in the electronic fence to induce parking of the vehicle, and a parking billing device may be arranged.

S102, when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order.

Based on the step S101, status information of the vehicle and/or scheduling information of the parking lot station may be obtained, and when the obtained information changes and meets a certain condition, a maintenance task may be generated to ensure normal use of the vehicle, where the maintenance task may be at least any one of a scheduling task, a charging task, a cleaning and maintenance task, a refueling task, and a maintenance task. Here, when the state information of the vehicle and/or the scheduling information of the parking lot station satisfy a first predetermined condition, a task generation mechanism is triggered to generate a corresponding maintenance task, and finally a maintenance work order is generated.

Specifically, the first predetermined condition here may be a condition determined according to a certain rule in relation to the state information of the vehicle, such as: the parking time of the vehicle at the fixed parking station exceeds a predetermined parking time; the remaining battery capacity of the vehicle is lower than a predetermined remaining capacity threshold; the remaining fuel amount of the vehicle is below a predetermined remaining fuel amount threshold; the time between the vehicle and the last cleaning and maintenance exceeds a preset cleaning and maintenance cycle threshold value; a failure of a component of the vehicle; the health of the vehicle is below a predetermined health threshold.

For example, when the parking time of the a vehicle at the first parking lot station is 3 hours and exceeds a preset parking time threshold value, namely 2 hours, the generation of a scheduling task and the generation of a scheduling work order are triggered, so that the vehicle is transported to the parking lot stations of other vehicles required to be used, wherein the scheduling work order only comprises the scheduled task; when the residual battery capacity of the vehicle A is 20% and exceeds a preset residual battery capacity threshold value, namely 30%, triggering to generate scheduling and charging tasks and generate a charging work order so as to convey the vehicle to a charging station and charge the vehicle at the charging station, wherein the charging work order comprises the scheduling and charging tasks; when the time of the A vehicle from the last cleaning and maintenance reaches 7 days and exceeds a preset cleaning and maintenance cycle threshold value, namely 5 days, the A vehicle is triggered to generate scheduling and cleaning and maintenance tasks and generate a cleaning and maintenance work order so as to convey the vehicle to a cleaning and maintenance station, and cleaning and maintenance are carried out at the cleaning and maintenance station, wherein the cleaning and maintenance work order comprises the scheduling and cleaning and maintenance tasks; when the component part of the A vehicle has a fault or the health degree is 70 and is lower than the preset health degree threshold value, namely 85, the method triggers the generation of scheduling and maintenance tasks and generates a maintenance work order so as to transport the vehicle to a maintenance station and carry out maintenance at the maintenance station, wherein the maintenance work order comprises the scheduling and maintenance tasks.

The first predetermined condition may also be a condition determined according to a certain rule related to the scheduling information of the parking lot, for example: the number of current vehicles parked in the parking lot station is greater than a first predetermined parking number threshold; the predicted number of parked vehicles at the parking station within the predetermined time period is greater than a second predetermined parking number threshold; the cost-benefit ratio within the parking lot station is greater than a predetermined cost-benefit ratio threshold; the parking fee for parking the vehicle in the parking lot station is greater than a predetermined parking fee threshold.

For example, when the number of parked vehicles at the first parking lot station is 8 and is greater than the first preset parking number threshold value, that is, 7 vehicles, a dispatching task is generated and a dispatching work order is generated, so that redundant vehicles are transported to the second parking lot station needing to be used, wherein the dispatching work order comprises the dispatching task; the number of vehicles predicted to be parked in the first parking lot station within three days in the future is 10, and is more than a second preset parking number threshold value, namely 8, and then the scheduling task is generated and a scheduling work order is generated, so that the vehicles in the first parking lot station are transported to a second parking lot station predicted to need the vehicles, wherein the scheduling work order comprises the scheduling task; the cost-benefit ratio in the first parking lot station is 0.5, which is greater than the preset cost-benefit ratio threshold value, namely 0.4, and then the scheduling tasks are generated and the scheduling work order is generated through triggering, so that the vehicles in the first parking lot station are transported to a second parking lot station which is expected to need the vehicles, and the scheduling work order comprises the scheduling tasks; when the parking fee for parking the vehicle in the first parking lot station has reached 30 dollars, which is greater than the predetermined parking fee threshold, i.e., 20 dollars, a dispatch job will be generated and a dispatch job order will be generated to transport the vehicle in the first parking lot station to a second parking lot station where a need for a vehicle is anticipated, where the dispatch job order will include the dispatch job.

S103, distributing the maintenance work orders to the vehicle service personnel and/or the maintenance stations according to a first preset distribution strategy.

After the maintenance work order is generated through step S102, that is, when the status information of the vehicle and/or the scheduling information of the parking lot station satisfy the first predetermined condition, it is necessary to intelligently allocate the maintenance work order and corresponding tasks in the maintenance work order to the most suitable vehicle service personnel and the maintenance lot station according to the condition of the maintenance work order. In the distribution process, in order to ensure the reasonability and the execution efficiency of distribution, the distribution needs to be performed based on a certain distribution strategy, as shown in fig. 2, the distribution method specifically includes the following steps:

s201, determining the type of the maintenance work order.

In order to make the distribution of the maintenance work order more reasonable and targeted, the maintenance work order is generated based on step S102, and in this step, the type of the maintenance work order, for example, a single scheduling order, or at least one of a charging work order, a cleaning work order, a refueling work order, and a maintenance work order having scheduling and other tasks needs to be determined first. For example, the type of maintenance work order may be determined by the type of task.

And S202, determining the vehicle service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the vehicle service personnel.

For the type of the maintenance work order, in the process of allocating the maintenance work order to the car attendants, the maintenance work order needs to be allocated to the car attendant closest to the position of the vehicle as far as possible according to the position of the vehicle, so that the car attendant can reach the vehicle to be maintained as soon as possible. In addition, when assigning the crew members, the crew member information may be taken into account, such as whether the crew member is in the process of performing maintenance tasks on other vehicles, or the average workload of the crew member, the evaluation of the work quality, etc., so that the crew member most suitable for receiving the maintenance order may be determined by comprehensively considering the location of the vehicle and the crew member information.

And S203, determining a maintenance station capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance station.

If the type of the maintenance work order determined in step S201 is at least one of the charging work order, the cleaning work order, the refueling work order, and the maintenance work order, it means that the maintenance work order needs to be allocated not only to the vehicle crew but also to the maintenance station corresponding to the type of the maintenance work order, for example, the charging station corresponding to the charging work order, the refueling station corresponding to the refueling work order, the cleaning maintenance station corresponding to the cleaning maintenance work order, the maintenance station corresponding to the maintenance work order, and the like. In the process of determining the maintenance stations to be allocated, first, the location information of the vehicle needs to be referred to, so that the maintenance work order needs to be allocated to the maintenance station closest to the location of the vehicle and corresponding to the type of the maintenance work order as much as possible so as to perform the maintenance task in the maintenance work order.

S203 and S204 may exist simultaneously, or any one of the steps may be executed separately.

And S204, respectively distributing maintenance work orders to the vehicle service personnel and/or the maintenance stations.

The vehicle service personnel and the maintenance station to be allocated are determined according to the step S203, then the information of the vehicle service personnel and the maintenance station may be preferably added to the maintenance work order, and then the maintenance work order is allocated to the corresponding vehicle service personnel and the maintenance station, and the allocation mode may be various forms, for example, the maintenance work order may be sent to a handheld mobile terminal of the vehicle service personnel, and the maintenance work order may also be sent to a computer terminal of the maintenance station, which is not limited herein.

As can be seen from the above, based on the fact that the task mechanism is triggered due to different situations, different maintenance work orders are generated, so that the vehicle service personnel and/or the maintenance station can obtain related task information, and the like, the maintenance work order includes one of the following information: information of the vehicle to be maintained, information of the assigned maintenance station, information of the assigned crew member, information of the optimal path to the vehicle to be maintained, information of the optimal path to the assigned maintenance station, which information is helpful for the crew member and/or the maintenance station to perform the corresponding maintenance task.

Furthermore, as each vehicle may have a plurality of maintenance work orders at the same time, in order to facilitate management and let the vehicle crew know the status of the vehicle, after the maintenance work orders are distributed to the maintenance work order receiving end, whether the last node of the maintenance work orders is executed or not can be detected, and the maintenance work orders in the finished state are recovered under the condition of execution completion. Whether the maintenance work order is automatically settled or the vehicle service personnel click the last node to finish the settlement, the maintenance work order can be checked in the recovered maintenance work order, and the management is convenient.

A second embodiment of the present disclosure provides a processing method for sharing a maintenance work order of a vehicle, the flow of the method is shown in fig. 3, and the method includes steps S301 to S305:

s301, obtaining the state information of the vehicle and/or the dispatching information of the parking lot station.

The aforementioned scheduling information of the parking lot station includes at least one of: the number of current vehicles parked in the parking lot station, the number of vehicles expected to be parked in the parking lot station within a predetermined period of time, the cost-benefit ratio in the parking lot station, the parking fee for the vehicles stored in the parking lot station, etc.

Specifically, the status information of the vehicle is obtained by a monitoring device on the vehicle, the monitoring device belongs to a monitoring device used in the prior art, the scheduling information of the parking lot station is obtained by an electronic fence of the parking lot station, for example, an induction device can be arranged in the electronic fence to induce the parking of the vehicle, and a parking billing device and the like are arranged.

S302, when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, a maintenance work order is generated, wherein the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order.

Based on the above step S301, status information of the vehicle and/or scheduling information of the parking lot station may be obtained, and when the obtained information changes and meets a certain condition, a maintenance task may be generated to ensure normal use of the vehicle, where the maintenance task may be at least any one of a scheduling task, a charging task, a cleaning and maintenance task, a refueling task, and a maintenance task. Here, when the state information of the vehicle and/or the scheduling information of the parking lot station satisfy a first predetermined condition, a task generation mechanism is triggered to generate a corresponding maintenance task, and finally a maintenance work order is generated.

Specifically, here, the first predetermined condition may be a condition related to the state information of the vehicle, such as: the parking time of the vehicle at the fixed parking station exceeds a predetermined parking time; the remaining battery capacity of the vehicle is lower than a predetermined remaining capacity threshold; the remaining fuel amount of the vehicle is below a predetermined remaining fuel amount threshold; the time between the vehicle and the last cleaning and maintenance exceeds a preset cleaning and maintenance cycle threshold value; a failure of a component of the vehicle; the health of the vehicle is below a predetermined health threshold.

The first predetermined condition may also be related to scheduling information of the parking lot, such as: the number of current vehicles parked in the parking lot station is greater than a first predetermined parking number threshold; the predicted number of parked vehicles at the parking station within the predetermined time period is greater than a second predetermined parking number threshold; the cost-benefit ratio within the parking lot station is greater than a predetermined cost-benefit ratio threshold; the parking fee for parking the vehicle in the parking lot station is greater than a predetermined parking fee threshold.

And S303, distributing the maintenance work order to the vehicle service personnel and/or the maintenance station according to the first preset distribution strategy.

After the maintenance work order is generated through step S302, that is, when the status information of the vehicle and/or the scheduling information of the parking lot station satisfy the first predetermined condition, it is necessary to intelligently allocate the maintenance work order and corresponding tasks in the maintenance work order to the most suitable vehicle service personnel and the maintenance lot station according to the condition of the maintenance work order. In the distribution process, in order to ensure the rationality and the execution efficiency of distribution, the distribution needs to be carried out based on a certain distribution strategy, specifically comprising determining the type of a maintenance work order; determining the car service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the car service personnel, and/or; determining a maintenance site capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance site; and respectively distributing the maintenance work orders to the vehicle service personnel and/or the maintenance stations.

And S304, after the information that the maintenance work order is executed is received, when the state information of the vehicle meets a second preset condition, a vehicle returning work order is generated.

The above steps S301 to S303 describe that the maintenance work order is automatically generated according to the predetermined trigger condition when the condition is satisfied by the status information of the vehicle and/or the scheduling information of the parking lot station, and the maintenance work order can be reasonably and specifically allocated to the vehicle service personnel and/or the maintenance lot station, and after the maintenance task in the maintenance work order is completed, the vehicle needs to be scheduled to the appropriate parking lot station for the user to select. Therefore, when the state information of the vehicle and/or the scheduling information of the parking lot station meet the second preset condition, the vehicle returning task mechanism is triggered and the vehicle returning work order is generated, wherein the task in the vehicle returning work order is mainly a scheduling task.

For example, at a maintenance station, when a vehicle is completely charged, refueled, cleaned, maintained, or repaired, and a second predetermined condition is satisfied based on the state information of the vehicle, the vehicle-returning task mechanism is triggered and a vehicle-returning work order is generated, where the second predetermined condition may be a condition related to the state information of the vehicle, such as: the residual capacity of the battery of the vehicle is higher than a second preset residual capacity threshold value; the remaining fuel amount of the vehicle is higher than a second preset remaining fuel amount threshold value; no failure of vehicle components; the health of the vehicle is above a second predetermined health threshold.

And S305, distributing the vehicle returning work orders to the vehicle service personnel and the parking lot stations according to a second preset distribution strategy.

After the vehicle-returning work order is generated through step S304, i.e., when the state information of the vehicle satisfies the second predetermined condition, it is necessary to intelligently allocate the vehicle-returning work order and corresponding tasks in the vehicle-returning work order to the most suitable vehicle service personnel and parking lot stations. In the distribution process, in order to ensure the reasonability and the execution efficiency of distribution, the distribution needs to be carried out based on a certain distribution strategy, and the distribution specifically comprises the steps of determining car service personnel capable of receiving a car returning work order according to the position information of the vehicle and the information of the car service personnel, and/or; the position information of the vehicle and the information of the parking station determine the parking station capable of executing the vehicle returning work order; and respectively distributing the vehicle returning work orders to the vehicle service personnel and the parking station.

Similar to the process of assigning the maintenance work order, in the process of assigning the maintenance work order to the vehicle crew, the vehicle crew needs to assign the return work order to the vehicle crew closest to the maintenance station where the vehicle is located as far as possible, so that the vehicle crew can reach the vehicle after the maintenance as soon as possible. In addition, when assigning the crew members, the crew member information may also be considered, for example, whether the crew member is in the process of maintaining other vehicles or performing a task of returning vehicles, or the average workload of the crew member, the evaluation of the work quality, etc., so that the crew member most suitable for receiving the work order of returning vehicles can be determined by comprehensively considering the information of the crew member and the maintenance station where the vehicle is located.

In the process of determining the parking station to be allocated, firstly, the information of the parking station where the vehicle is located needs to be referred to, so that the maintenance work order needs to be allocated to the parking station closest to the location where the vehicle is located as far as possible so as to execute the scheduling task in the parking work order, and of course, in some cases, the information of the parking station needs to be referred to, for example, the general capacity of the parking station is limited, so that the capacity of the maintenance station needs to be referred to in the process of determining the maintenance station, and information such as evaluation of the maintenance station can also be referred to.

A third embodiment of the present disclosure provides a processing apparatus for maintaining a work order, a structural schematic of the apparatus is shown in fig. 4, and the apparatus includes: the acquisition module 10, the first generation module 20 and the first distribution module 30, the acquisition module 10, the first generation module 20 and the first distribution module 30 being coupled in sequence, wherein,

the acquisition module 10 acquires status information of the vehicle and/or scheduling information of the parking lot station.

And the first generating module 20 is configured to generate a maintenance work order when the state information of the vehicle and/or the scheduling information of the parking lot station satisfy a first predetermined condition, where the maintenance work order at least includes at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order, and a maintenance work order.

Based on the above-mentioned obtaining module 10, the state information of the vehicle and/or the scheduling information of the parking lot station may be obtained, and when the obtained information changes and meets a certain condition, a maintenance task may be generated to ensure normal use of the vehicle, where the maintenance task may be at least any one of a scheduling task, a charging task, a cleaning maintenance task, a refueling task, and a maintenance task. Here, when the state information of the vehicle and/or the scheduling information of the parking lot station satisfy a first predetermined condition, a task generation mechanism is triggered to generate a corresponding maintenance task, and finally a maintenance work order is generated.

A first assignment module 30 for assigning maintenance work orders to the crew and/or the maintenance stations according to a first predetermined assignment strategy.

After the maintenance work order is generated by the first generating module 20, that is, when the status information of the vehicle and/or the scheduling information of the parking lot station satisfy the first predetermined condition, the maintenance work order and corresponding tasks in the maintenance work order need to be intelligently allocated to the most suitable vehicle service personnel and the maintenance lot station according to the condition of the maintenance work order. In the distribution process, in order to ensure the reasonability and the execution efficiency of distribution, the distribution needs to be performed based on a certain distribution strategy, and the distribution method specifically comprises the following units:

a first determination unit for determining a type of the maintenance work order. In order to make the allocation of the maintenance work order more reasonable and targeted, the type of the maintenance work order, for example, a single scheduling order, or at least one of a charging work order, a cleaning work order, a refueling work order, and a maintenance work order having scheduling and other tasks needs to be first determined by the first determination unit based on the first generation module 20. For example, the type of maintenance work order may be determined by the type of task.

And a second determination unit for determining the vehicle service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the vehicle service personnel.

And a third determining unit that determines a maintenance site capable of executing the maintenance work order based on the position information of the vehicle, the type of the maintenance work order, and the information of the maintenance site.

If the type of the maintenance work order determined by the first determination unit is at least one of a charging work order, a cleaning work order, a refueling work order, and a maintenance work order, it means that the maintenance work order needs to be allocated not only to the vehicle service personnel, but also to maintenance stations corresponding to the type of the maintenance work order, for example, a charging station corresponding to the charging work order, a refueling station corresponding to the refueling work order, a cleaning maintenance station corresponding to the cleaning maintenance work order, a maintenance station corresponding to the maintenance work order, and the like. In the process of determining the maintenance stations to be allocated, first, the location information of the vehicle needs to be referred to, so that the maintenance work order needs to be allocated to the maintenance station closest to the location of the vehicle and corresponding to the type of the maintenance work order as much as possible so as to perform the maintenance task in the maintenance work order.

And the distribution unit is used for distributing the maintenance work orders to the vehicle service personnel and/or the maintenance station respectively.

The vehicle service personnel and the maintenance stations to be allocated are determined according to the second determining unit and the third determining unit, then the information of the vehicle service personnel and the maintenance stations can be preferably added into the maintenance work order, and then the maintenance work order is allocated to the corresponding vehicle service personnel and the corresponding maintenance stations, wherein the allocation mode can be in various forms, for example, the maintenance work order can be sent to a handheld mobile terminal of the vehicle service personnel, and the maintenance work order can also be sent to a computer terminal of the maintenance stations, which is not limited herein.

A fourth embodiment of the present disclosure provides a processing apparatus for maintaining a work order, which is schematically shown in fig. 5, and compared to the third embodiment, in addition to the acquiring module 10, the first generating module 20, and the first allocating module 30, the apparatus further includes a second generating module 40 and a second allocating module 50, where the second generating module 40 is coupled with the second allocating module 50 and the first allocating module 30, specifically:

and the second generating module 40 is configured to generate a returning work order when the state information of the vehicle meets a second predetermined condition after the maintenance work order execution completion information is received.

The obtaining module 10, the first generating module 20, and the first allocating module 30 describe state information of the vehicle and/or scheduling information of the parking lot station, automatically generate the maintenance work order according to a predetermined trigger condition when the condition is met, and can reasonably and specifically allocate the maintenance work order to the vehicle service personnel and/or the maintenance lot station, and after a maintenance task in the maintenance work order is executed, the vehicle needs to be allocated to a proper parking lot station for a user to select and use. Therefore, when the state information of the vehicle and/or the scheduling information of the parking lot station meet the second preset condition, the vehicle returning task mechanism is triggered and the vehicle returning work order is generated, wherein the task in the vehicle returning work order is mainly a scheduling task.

A second assignment module 50 for assigning return work orders to the crew and the parking lot stations according to a second predetermined assignment strategy.

After the vehicle-returning work order is generated by the second generating module 40, that is, when the state information of the vehicle satisfies the second predetermined condition, the vehicle-returning work order and corresponding tasks in the vehicle-returning work order need to be intelligently allocated to the most suitable vehicle service personnel and parking lot stations. In the distribution process, in order to ensure the reasonability and the execution efficiency of distribution, the distribution needs to be carried out based on a certain distribution strategy, and the distribution specifically comprises the steps of determining car service personnel capable of receiving a car returning work order according to the position information of the vehicle and the information of the car service personnel, and/or; the position information of the vehicle and the information of the parking station determine the parking station capable of executing the vehicle returning work order; and respectively distributing the vehicle returning work orders to the vehicle service personnel and the parking station.

A fifth embodiment of the present disclosure provides a storage medium storing a computer program, which when executed by a processor implements the method provided in any of the embodiments of the present disclosure, and illustratively, includes the following steps S1 to S5:

s1, acquiring the state information of the vehicle and/or the scheduling information of the parking lot station;

s2, when the state information of the vehicle and/or the scheduling information of the parking station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order at least comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order;

and S3, distributing the maintenance work order to the vehicle service personnel and/or the maintenance station according to the first preset distribution strategy.

The computer program is further executed by the processor to perform the following steps S4 and S5:

s4, after the maintenance work order execution completion information is received, when the state information of the vehicle meets a second preset condition, a vehicle returning work order is generated;

and S5, allocating the returning work order to the car attendants and the parking stations according to a second preset allocation strategy.

When the computer program is executed by the processor to allocate the maintenance work order to the car attendant and the maintenance station according to the first preset allocation strategy, the computer program is specifically executed by the processor to perform the following steps: determining the type of a maintenance work order; determining the car service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the car service personnel; determining a maintenance site capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance site; and respectively distributing maintenance work orders to the car service personnel and the maintenance stations.

When the computer program is executed by the processor, the state information of the vehicle at least comprises one of the following steps: the parking time of the vehicle at a fixed parking station, the residual battery capacity of the vehicle, the residual fuel quantity of the vehicle and the time from the last cleaning and maintenance of the vehicle; whether a component of the vehicle is malfunctioning; the health of the vehicle.

When the computer program is executed by the processor, the scheduling information of the parking lot station comprises at least one of the following: the number of current vehicles parked in the parking lot station, the number of expected vehicles parked in the parking lot station within a predetermined period of time, the cost-benefit ratio in the parking lot station, the parking fee for the parked vehicles in the parking lot station.

When the computer program is executed by the processor, the state information of the vehicle is obtained through the monitoring device on the vehicle, and the dispatching information of the parking lot station is obtained through the electronic fence of the parking lot station.

When the computer program is executed by the processor to perform the above steps, the maintenance work order includes one of the following information: information of the vehicle to be maintained, information of the assigned maintenance station, information of the assigned crew member, information of the optimal path to the vehicle to be maintained, information of the optimal path to the assigned maintenance station.

Optionally, in this embodiment, the storage medium may include, but is not limited to: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes. Optionally, in this embodiment, the processor executes the method steps described in the above embodiments according to the program code stored in the storage medium. Optionally, the specific examples in this embodiment may refer to the examples described in the above embodiments and optional implementation manners, and this embodiment is not described herein again. It will be apparent to those skilled in the art that the modules or steps of the present disclosure described above may be implemented by a general purpose computing device, they may be centralized on a single computing device or distributed across a network of multiple computing devices, and alternatively, they may be implemented by program code executable by a computing device, such that they may be stored in a storage device and executed by a computing device, and in some cases, the steps shown or described may be performed in an order different than that described herein, or they may be separately fabricated into individual integrated circuit modules, or multiple ones of them may be fabricated into a single integrated circuit module. As such, the present disclosure is not limited to any specific combination of hardware and software.

A sixth embodiment of the present disclosure provides an electronic device, as shown in fig. 6, the electronic device at least includes a memory 901 and a processor 902, the memory 901 stores a computer program thereon, the processor 902 implements the method provided in any embodiment of the present disclosure when executing the computer program on the memory 901, for example, the computer program has the following steps S11 to S15:

s11, acquiring the state information of the vehicle and/or the scheduling information of the parking lot station;

s12, when the state information of the vehicle and/or the scheduling information of the parking station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order at least comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order;

and S13, distributing the maintenance work order to the vehicle service personnel and/or the maintenance station according to the first preset distribution strategy.

The processor 902 executes the computer program stored on the memory 901, and further includes the following steps S14 and S15:

s14, after the maintenance work order execution completion information is received, when the state information of the vehicle meets a second preset condition, a vehicle returning work order is generated;

and S15, allocating the returning work order to the car attendants and the parking stations according to a second preset allocation strategy.

When executing the computer program stored in the memory 901 for allocating the maintenance work orders to the crew and the maintenance stations according to the first predetermined allocation policy, the processor 902 specifically executes the following computer program: determining the type of a maintenance work order; determining the car service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the car service personnel; determining a maintenance site capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance site; and respectively distributing maintenance work orders to the car service personnel and the maintenance stations.

When the processor 902 executes the computer program stored in the memory 901, the state information of the vehicle includes at least one of: the parking time of the vehicle at a fixed parking station, the residual battery capacity of the vehicle, the residual fuel quantity of the vehicle and the time from the last cleaning and maintenance of the vehicle; whether a component of the vehicle is malfunctioning; the health of the vehicle.

When the processor 902 executes the above-mentioned computer program stored on the memory 901, the scheduling information of the parking lot station includes at least one of: the number of current vehicles parked in the parking lot station, the number of expected vehicles parked in the parking lot station within a predetermined period of time, the cost-benefit ratio in the parking lot station, the parking fee for the parked vehicles in the parking lot station.

When the processor 902 executes the computer program stored in the memory 901, the status information of the vehicle is obtained by the monitoring device on the vehicle, and the scheduling information of the parking lot station is obtained by the electronic fence of the parking lot station.

When the processor 902 executes the above-mentioned computer program stored on the memory 901, the maintenance work order includes one of the following information: information of the vehicle to be maintained, information of the assigned maintenance station, information of the assigned crew member, information of the optimal path to the vehicle to be maintained, information of the optimal path to the assigned maintenance station.

Moreover, although exemplary embodiments have been described herein, the scope thereof includes any and all embodiments based on the disclosure with equivalent elements, modifications, omissions, combinations (e.g., of various embodiments across), adaptations or alterations. The elements of the claims are to be interpreted broadly based on the language employed in the claims and not limited to examples described in the present specification or during the prosecution of the application, which examples are to be construed as non-exclusive. It is intended, therefore, that the specification and examples be considered as exemplary only, with a true scope and spirit being indicated by the following claims and their full scope of equivalents.

The above description is intended to be illustrative and not restrictive. For example, the above-described examples (or one or more versions thereof) may be used in combination with each other. For example, other embodiments may be used by those of ordinary skill in the art upon reading the above description. In addition, in the foregoing detailed description, various features may be grouped together to streamline the disclosure. This should not be interpreted as an intention that a disclosed feature not claimed is essential to any claim. Rather, the subject matter of the present disclosure may lie in less than all features of a particular disclosed embodiment. Thus, the following claims are hereby incorporated into the detailed description as examples or embodiments, with each claim standing on its own as a separate embodiment, and it is contemplated that these embodiments may be combined with each other in various combinations or permutations. The scope of the disclosure should be determined with reference to the appended claims, along with the full scope of equivalents to which such claims are entitled.

While the present disclosure has been described in detail with reference to the embodiments, the present disclosure is not limited to the specific embodiments, and those skilled in the art can make various modifications and alterations based on the concept of the present disclosure, and the modifications and alterations should fall within the scope of the present disclosure as claimed.

Claims

1. A method of processing a maintenance work order, comprising:

acquiring state information of a vehicle and/or scheduling information of a parking lot station;

when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, generating a maintenance work order, wherein the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order;

and distributing the maintenance work orders to the vehicle service personnel and/or the maintenance stations according to a first preset distribution strategy.

2. The method of claim 1, further comprising:

after the maintenance work order execution completion information is received, when the state information of the vehicle meets a second preset condition, a vehicle returning work order is generated;

and distributing the vehicle returning work order to the vehicle service personnel and/or the parking lot station according to a second preset distribution strategy.

3. The method of claim 1, wherein said assigning said maintenance work orders to crew and maintenance stations according to a first predetermined assignment strategy comprises:

determining the type of the maintenance work order;

determining the car service personnel capable of receiving the maintenance work order according to the position information of the vehicle and the information of the car service personnel;

determining the maintenance stations capable of executing the maintenance work order according to the position information of the vehicle, the type of the maintenance work order and the information of the maintenance stations;

and respectively distributing the maintenance work orders to the vehicle service personnel and the maintenance station.

4. The method of claim 1, wherein the status information of the vehicle includes at least one of:

the parking time of the vehicle at a fixed parking lot station, the battery residual capacity of the vehicle, the residual fuel quantity of the vehicle, the time of the vehicle from the last cleaning maintenance, whether parts of the vehicle are in fault, and the health degree of the vehicle.

5. The method of claim 1, wherein the scheduling information of the parking lot station comprises at least one of:

a number of current vehicles parked in the parking lot station, a projected number of vehicles parked in the parking lot station within a predetermined time period, a cost-benefit ratio in the parking lot station, a parking fee for parking vehicles in the parking lot station.

6. The method of any of claims 1-5, wherein the status information of the vehicle is obtained by a monitoring device on the vehicle, and the schedule information of the parking station is obtained by an electronic fence of the parking station.

7. The method of any of claims 1-5, wherein the maintenance work order includes one of:

information of vehicles to be maintained, information of assigned maintenance stations, information of assigned crew members, information of optimal paths to the vehicles to be maintained, information of optimal paths to the assigned maintenance stations.

8. A processing apparatus for maintaining a work order, comprising:

the acquisition module is used for acquiring the state information of the vehicle and/or the scheduling information of the parking lot station;

the parking lot station comprises a first generation module, a second generation module and a maintenance module, wherein the first generation module is used for generating a maintenance work order when the state information of the vehicle and/or the scheduling information of the parking lot station meet a first preset condition, and the maintenance work order comprises at least one of a scheduling work order, a charging work order, a cleaning and maintenance work order, an oiling work order and a maintenance work order;

a first assignment module for assigning the maintenance work order to a crew and/or a maintenance station according to a first predetermined assignment strategy.

9. The apparatus of claim 8, further comprising:

the second generation module is used for generating a vehicle returning work order when the state information of the vehicle meets a second preset condition after the maintenance work order execution completion information is received;

a second assignment module for assigning the return work orders to the crew and the parking lot stations according to a second predetermined assignment strategy.

10. The apparatus of claim 8, wherein the first distribution module comprises:

a first determination unit for determining a type of the maintenance work order;

a second determination unit for determining a crew member who can receive the maintenance work order based on the position information of the vehicle and the information of the crew member;

a third determination unit configured to determine the maintenance site capable of executing the maintenance work order based on the position information of the vehicle, the type of the maintenance work order, and the information of the maintenance site;

and the distribution unit is used for distributing the maintenance work orders to the vehicle service personnel and the maintenance station respectively.

11. The apparatus of claim 8, wherein the status information of the vehicle comprises at least one of:

12. The apparatus of claim 8, wherein the scheduling information of the parking station comprises at least one of:

13. The apparatus of any of claims 8-12, wherein the status information of the vehicle is obtained by a monitoring device on the vehicle, and the schedule information of the parking station is obtained by an electronic fence of the parking station.

14. The apparatus of any of claims 8-12, wherein the maintenance work order comprises one of:

15. A storage medium storing a computer program, characterized in that the computer program realizes the steps of the method of any one of claims 1 to 7 when executed by a processor.

16. An electronic device comprising at least a memory, a processor, the memory having a computer program stored thereon, wherein the processor, when executing the computer program on the memory, is adapted to carry out the steps of the method of any of claims 1 to 7.