CN110533195A - Quickly report method, medium, equipment and device for repairment in parking lot - Google Patents
Quickly report method, medium, equipment and device for repairment in parking lot Download PDFInfo
- Publication number
- CN110533195A CN110533195A CN201910674051.5A CN201910674051A CN110533195A CN 110533195 A CN110533195 A CN 110533195A CN 201910674051 A CN201910674051 A CN 201910674051A CN 110533195 A CN110533195 A CN 110533195A
- Authority
- CN
- China
- Prior art keywords
- repairment
- parking lot
- information
- failure
- event
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 64
- 230000007547 defect Effects 0.000 claims abstract description 77
- 238000012423 maintenance Methods 0.000 claims abstract description 34
- 230000008569 process Effects 0.000 claims abstract description 26
- 238000003672 processing method Methods 0.000 claims abstract description 24
- 238000004458 analytical method Methods 0.000 claims abstract description 21
- 238000003860 storage Methods 0.000 claims description 12
- 238000009826 distribution Methods 0.000 claims description 11
- 238000004364 calculation method Methods 0.000 claims description 4
- 230000004888 barrier function Effects 0.000 claims description 2
- 230000008439 repair process Effects 0.000 claims description 2
- 230000015556 catabolic process Effects 0.000 abstract description 19
- 239000000463 material Substances 0.000 abstract description 14
- 238000004590 computer program Methods 0.000 description 13
- 238000010586 diagram Methods 0.000 description 9
- 230000004048 modification Effects 0.000 description 5
- 238000012986 modification Methods 0.000 description 5
- 230000006870 function Effects 0.000 description 4
- 230000000694 effects Effects 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 230000008859 change Effects 0.000 description 2
- 238000004519 manufacturing process Methods 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 230000008901 benefit Effects 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 238000012163 sequencing technique Methods 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Abstract
The invention discloses a kind of parking lot failures quickly to report method, medium, equipment and device for repairment, and wherein method includes: to obtain parking lot fault repairing information, wherein parking lot fault repairing information includes defect content information and parking lot information；Semantic analysis is carried out to defect content information, to extract the corresponding keyword of defect content information, and the corresponding fault type of defect content information is determined according to keyword；Judge the corresponding automatic processing method of fault type whether is stored in database；If it is, being automatically processed according to automatic processing method to failure；If it is not, then reporting event for repairment according to defect content information and parking lot information generation, and event will be reported for repairment and distribute to corresponding staff, so that staff is handled failure according to event is reported for repairment；Parking lot Breakdown Maintenance efficiency can be effectively improved, ensures the stable operation in parking lot, meanwhile, cost of human and material resources needed for reducing parking lot Breakdown Maintenance process.
Description
Technical field
The present invention relates to parking management technical field, in particular to a kind of parking lot failure quickly reports method, Yi Zhongji for repairment
Calculation machine readable storage medium storing program for executing, a kind of computer equipment and a kind of quick reporting apparatus of parking lot failure.
Background technique
Parking lot is that the place in required place of stopping is provided for vehicle, in many parking lots, in order to safeguard parking lot
It operates normally, corresponding parking field device is provided with, to be managed to the vehicle for entering parking lot.
In the related technology, when the parking field device in parking lot breaks down, multi-pass is crossed phone contact and is runed accordingly
Fang Jinhang is reported for repairment, and then, operator assigns field maintenance person to the corresponding parking of repairing information after obtaining repairing information
Field carries out on-site maintenance, the greatly waste of manpower and material resources of this mode, also, maintenance efficiency is low, seriously affects and stops
The stable operation in parking lot.
Summary of the invention
The present invention is directed to solve one of the technical problem in above-mentioned technology at least to a certain extent.For this purpose, of the invention
One purpose is to propose that a kind of parking lot failure quickly reports method for repairment, can effectively improve parking lot Breakdown Maintenance efficiency, protect
Hinder the stable operation in parking lot, meanwhile, cost of human and material resources needed for reducing parking lot Breakdown Maintenance process.
Second object of the present invention is to propose a kind of computer readable storage medium.
Third object of the present invention is to propose a kind of computer equipment.
Fourth object of the present invention is to propose a kind of quick reporting apparatus of parking lot failure.
In order to achieve the above objectives, a kind of parking lot failure that first aspect present invention embodiment proposes quickly reports method for repairment,
The following steps are included: obtaining parking lot fault repairing information, wherein the parking lot fault repairing information includes defect content letter
Breath and parking lot information；Semantic analysis is carried out to the defect content information, to extract the corresponding pass of the defect content information
Key word, and the corresponding fault type of the defect content information is determined according to the keyword；Judge whether store in database
There is the corresponding automatic processing method of the fault type；If it is, being carried out according to the automatic processing method to failure automatic
Processing；If it is not, then reporting event for repairment according to the defect content information and parking lot information generation, and thing is reported for repairment by described
Part distributes to corresponding staff, so that the staff is handled failure according to the event of reporting for repairment.
Parking lot failure according to an embodiment of the present invention quickly reports method for repairment, firstly, parking lot fault repairing information is obtained,
Wherein, parking lot fault repairing information includes defect content information and parking lot information；Then, the defect content got is believed
Breath carries out semantic analysis, to extract the keyword in the defect content information, and judges the event according to the keyword extracted
Hinder fault type corresponding to repairing information；Then, judge the event whether is stored in database according to determining fault type
Hinder automatic processing method corresponding to type, if it is, being located automatically according to the automatic processing method of storage to the failure
Reason if it is not, then reporting event for repairment according to defect content information and parking lot information generation, and is reported this for repairment event and is distributed to accordingly
Staff, failure is handled to be assigned to the staff of the event of reporting for repairment according to reporting event for repairment, so that realizing has
Effect improves parking lot Breakdown Maintenance efficiency, ensures the stable operation in parking lot, meanwhile, it reduces needed for parking lot Breakdown Maintenance process
Cost of human and material resources.
In addition, the parking lot failure proposed according to that above embodiment of the present invention quickly report for repairment method can also have it is following attached
The technical characteristic added:
Optionally, obtain parking lot fault repairing information, comprising: obtain each parking field device it is corresponding using duration with
Access times；Judge whether the use duration of parking field device reaches preset duration threshold value or whether access times reach
Preset frequency threshold value；If it is, generating the corresponding fault repairing information of parking field device.
Optionally, the fault repairing information further includes user information, wherein obtains parking lot fault repairing information, packet
It includes: obtaining the scanning information for reporting two dimensional code for repairment, and corresponding defect content information is obtained according to the scanning information, so as to basis
The scanning information obtains user information and parking lot information, and according to the user information, parking lot information and the failure
Content information generates corresponding parking lot fault repairing information, and according to the user information by the parking lot troublshooting
The corresponding processing progress of information is pushed to user.
Optionally, event is reported for repairment according to the defect content information and parking lot information generation, comprising: according to described
The corresponding fault type of defect content information obtains the corresponding history of the fault type in preset time threshold and reports record for repairment, and
Record calculating history is reported for repairment according to the history reports parking number for repairment；Parking number is reported for repairment according to the history calculates failure
It reports grade for repairment, and event is reported for repairment according to the troublshooting grade and parking lot information generation.
Optionally, the event of reporting for repairment is distributed into corresponding staff, before, further includes: obtain in the failure
Hold the corresponding priority of information, and the event of reporting for repairment is ranked up according to the priority, to be incited somebody to action according to ranking results
The event of reporting for repairment is sequentially assigned to the staff.
Optionally, the event of reporting for repairment is distributed into corresponding staff, comprising: distribute to the event of reporting for repairment far
Journey maintenance personnel, so that the remote maintenance personnel judge whether the failure can remotely be located according to the event of reporting for repairment
Reason；If the failure not can be carried out long-range processing, the event of reporting for repairment is distributed into field maintenance person.
In order to achieve the above objectives, a kind of computer readable storage medium that second aspect of the present invention embodiment proposes, thereon
It is stored with parking lot failure and quickly reports program for repairment, which quickly reports for repairment and realize when program is executed by processor as above-mentioned
Parking lot failure quickly report method for repairment.
Computer readable storage medium according to an embodiment of the present invention quickly reports program for repairment by storing parking lot failure,
So that processor is realized when executing the parking lot failure and quickly reporting program for repairment such as the quick side of reporting for repairment of above-mentioned parking lot failure
Method effectively improves parking lot Breakdown Maintenance efficiency to realize, ensures the stable operation in parking lot, meanwhile, reduce parking lot event
Cost of human and material resources needed for hindering maintenance process.
In order to achieve the above objectives, a kind of computer equipment that third aspect present invention embodiment proposes, including memory, place
The computer program managing device and storage on a memory and can running on a processor, when the processor executes described program,
It realizes as above-mentioned parking lot failure quickly reports method for repairment.
Computer equipment according to an embodiment of the present invention stores computer program by memory, so that processor exists
It when executing the computer program, realizes that such as above-mentioned parking lot failure quickly reports method for repairment, effectively improves parking lot to realize
Breakdown Maintenance efficiency ensures the stable operation in parking lot, meanwhile, reduce parking lot Breakdown Maintenance process needed for man power and material at
This.
In order to achieve the above objectives, a kind of quick reporting apparatus of parking lot failure that fourth aspect present invention embodiment proposes,
It include: acquisition module, the acquisition module is for obtaining parking lot fault repairing information, wherein the parking lot troublshooting
Information includes defect content information and parking lot information；Analysis module, the analysis module are used for the defect content information
Semantic analysis is carried out, to extract the corresponding keyword of the defect content information, and the failure is determined according to the keyword
The corresponding fault type of content information；Judgment module, the judgment module is for judging whether be stored with the event in database
Hinder the corresponding automatic processing method of type；Automatically process module, the automatically process module are used for the side of automatically processing according to
Method automatically processes failure；Distribution module, the distribution module are used for according to the defect content information and the parking
Event is reported in the generation of information for repairment, and the event of reporting for repairment is distributed to corresponding staff, so as to the staff according to
The event of reporting for repairment handles failure.
Failure quick reporting apparatus in parking lot according to an embodiment of the present invention, setting obtain module to parking lot troublshooting
Information is obtained, and analysis module carries out semantic point to the defect content information in the parking lot fault repairing information got
Analysis, to extract keyword corresponding to defect content information, and determines the corresponding failure classes of defect content information according to keyword
Type；Judgment module judges automatic place corresponding to the fault type whether has been stored in database according to determining fault type
Reason method, if it is, current failure is automatically processed according to automatic processing method by automatically process module, if
It is no, then event is reported for repairment according to defect content information and parking lot information generation by distribution module, and event will be reported for repairment and distributed to
Corresponding staff effectively improves parking lot to realize so that staff is handled failure according to event is reported for repairment
Breakdown Maintenance efficiency ensures the stable operation in parking lot, meanwhile, reduce parking lot Breakdown Maintenance process needed for man power and material at
This.
In addition, the quick reporting apparatus of parking lot failure proposed according to that above embodiment of the present invention can also have it is following attached
The technical characteristic added:
Optionally, the acquisition module is also used to obtain corresponding use duration and the access times of each parking field device；
Judge whether the use duration of parking field device reaches preset duration threshold value or whether access times reach preset number
Threshold value；If it is, generating the corresponding fault repairing information of parking field device.
Detailed description of the invention
Fig. 1 is the flow diagram for quickly reporting method for repairment according to the parking lot failure of the embodiment of the present invention；
Fig. 2 is the flow diagram for quickly reporting method for repairment according to the parking lot failure of another embodiment of the present invention；
Fig. 3 is the block diagram according to the quick reporting apparatus of parking lot failure of the embodiment of the present invention.
Specific embodiment
The embodiment of the present invention is described below in detail, examples of the embodiments are shown in the accompanying drawings, wherein from beginning to end
Same or similar label indicates same or similar element or element with the same or similar functions.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to is used to explain the present invention, and is not considered as limiting the invention.
In order to better understand the above technical scheme, the exemplary reality that the present invention will be described in more detail below with reference to accompanying drawings
Apply example.Although showing exemplary embodiment of the present invention in attached drawing, it being understood, however, that may be realized in various forms this hair
It is bright and should not be limited by the embodiments set forth herein.It is to be able to thoroughly understand this on the contrary, providing these embodiments
Invention, and the scope of the present invention can be fully disclosed to those skilled in the art.
In order to better understand the above technical scheme, in conjunction with appended figures and specific embodiments to upper
Technical solution is stated to be described in detail.
Referring to Fig. 1, Fig. 1 is the process signal that the parking lot failure proposed according to the embodiment of the present invention quickly reports method for repairment
Figure, as shown in Figure 1, the parking lot failure quickly report method for repairment the following steps are included:
S101 obtains parking lot fault repairing information.
Wherein, parking lot fault repairing information may include a variety of, for example, parking lot fault repairing information may include event
Hinder content information, parking lot information, report the corresponding user information of user for repairment etc., herein not to the tool of parking lot fault repairing information
Body set-up mode is defined.
Wherein, obtain parking lot fault repairing information mode can there are many.
As an example, setting cloud control seat personnel answer the repair call of user, so as to cloud control seat people
Member carries out the typing of defect content information, the user information for reporting user for repairment, parking lot information according to the description of user, to complete to stop
The acquisition of parking lot fault repairing information.
As another example, parking field device is detected according to predeterminated frequency automatically by system, is stopped with obtaining
The fault message of parking lot equipment, and stopped according to the corresponding parking lot information generation of fault message, the faulty equipment of parking field device
Parking lot fault repairing information.
In some embodiments, quickly the reporting for repairment for parking lot failure in order to facilitate user, obtains parking lot failure report
Repairing information may include:
The scanning information for reporting two dimensional code for repairment is obtained, and corresponding defect content information is obtained according to scanning information, so as to root
User information and parking lot information are obtained according to scanning information, and raw according to user information, parking lot information and defect content information
At corresponding parking lot fault repairing information, and according to user information by the corresponding processing progress of parking lot fault repairing information
It is pushed to user.
As an example, it is arranged in parking lot and reports two dimensional code for repairment accordingly, wherein this reports two dimensional code for repairment and may include
The current corresponding parking lot unique identification in parking lot and loopback address, thus, it, can be with when user has found parking lot equipment fault
Be scanned by the mobile terminal of itself to two dimensional code is reported for repairment, system get user report for repairment two-dimensional code scanning information it
Afterwards, the corresponding parking lot unique identification of two-dimensional code scanning acquisition of information parking lot equipment fault and user couple can be reported for repairment according to this
The User ID answered；Then, after scanning input reports two dimensional code for repairment, the mobile terminal of user itself jumps to loopback address, at this
In the corresponding interface of loopback address, user can input defect content information corresponding to current parking lot equipment fault, and
After input finishes, clicks and send instruction, defect content information is sent to system；To complete system for parking lot event
Hinder the acquisition of repairing information；It should be noted that after getting User ID, system can also be according to User ID by parking lot
The corresponding processing progress of fault repairing information is pushed to user, and specifically, system can be by the parking lot fault repairing information institute
Corresponding progress queries link is sent to instant messaging account corresponding to User ID, so that user carries out progress according to the link
Inquiry, alternatively, link is sent by the phone number that user inputs, so that user looks into according to link carry out progress
Ask, alternatively, when parking lot fault repairing information generates interim processing information (for example, system accept, into processing queue,
Maintenance personnel has received processing task dispatching), stage processing information is sent to user in real time, so that user is to parking lot failure
The corresponding processing progress of repairing information is controlled in real time, improves user experience.
In some embodiments, in order to improve the intelligent level in parking lot, obtaining parking lot fault repairing information includes:
Obtain corresponding use duration and the access times of each parking field device；
Judge whether the use duration of parking field device reaches preset duration threshold value or whether access times reach pre-
If frequency threshold value；
If it is, generating the corresponding fault repairing information of parking field device.
It is appreciated that every kind of equipment is after production is completed, long-life and access times service life when having corresponding use,
To which after the equipment investment use of parking lot, the equipment investment in parking lot is in use, system makes the investment of parking field device
Initial time is recorded, and parking field device use process in, system to parking field device access times into
Row statistics (for example, after banister argues fall bar every time, the associated use of the unique ID of the corresponding equipment of the banister in the database
Number carry out plus one operation, counted with the access times to banister), thus, calculate parking field device it is initial when
Between with after the time difference of current time, use the duration of available parking field device, in each parking field device pair of inquiry
After the associated access times of the unique ID of the equipment answered, the access times of available parking field device, to complete using duration and
The acquisition of access times；Then, judge whether the use duration of parking field device reaches preset duration threshold value, or using secondary
Whether number reaches preset frequency threshold value, to judge whether the parking field device has reached preset service life limitation, if
It is then to generate the corresponding fault repairing information of parking field device, so that relevant staff ties up the parking field device
Shield, thus, it is pre-processed before the failure occurs according to the service life of parking field device, the hair of parking lot failure can be prevented
Life impacts the normal operation in parking lot, is further ensured that the stable operation in parking lot.
S102 carries out semantic analysis to defect content information, to extract the corresponding keyword of defect content information, and according to
Keyword determines the corresponding fault type of defect content information.
That is, semantic analysis is carried out to defect content information, to extract the keyword (example that defect content includes
Such as, display screen failure, banister failure, license plate can not identify), and defect content information institute is determined according to the keyword extracted
Corresponding fault type.
S103 judges the corresponding automatic processing method of fault type whether is stored in database.
S104, if it is, being automatically processed according to automatic processing method to failure.
It is appreciated that thering is the failure of many types not to be related to the damage of hardware, Ke Yitong in numerous parking lot failures
The system of mistake automatically processes to solve, therefore, according to corresponding to disposal options setting fault type of the staff for failure
Automatic processing method, so that system automatically processes parking lot failure according to preset automatic processing method, so as to
Greatly reduce the waiting time required for after user reports for repairment, meanwhile, operator is reduced for flower needed for the Breakdown Maintenance of parking lot
The human and material resources taken.
S105 if it is not, then reporting event for repairment according to defect content information and parking lot information generation, and will report event point for repairment
The corresponding staff of dispensing, so that staff is handled failure according to event is reported for repairment.
That is, if the corresponding automatic processing method of not stored fault type in database, according to defect content
Information and parking lot information generation report event for repairment accordingly, and will report event for repairment and be allocated, so as to the corresponding work in parking lot
Personnel handle the event of reporting for repairment.
Wherein, according to defect content information and parking lot information generate event of reporting for repairment mode can there are many.
As an example, event is reported for repairment according to defect content information and parking lot information generation, comprising:
The corresponding history report of preset time threshold internal fault type is obtained according to the corresponding fault type of defect content information
Record is repaired, and record calculating history is reported for repairment according to history and reports parking number for repairment；
Troublshooting grade is calculated according to parking lot information quantity, and is generated according to troublshooting grade and parking lot information
Report event for repairment.
That is, when parking lot fault repairing information can not be automatically processed by system, according further to
The corresponding fault type of defect content information inquires database, right to obtain institute in the fault type preset time threshold
The history answered reports record for repairment, and reports record calculating history for repairment according to history and report parking number for repairment, in other words, in a period of time range
Interior, the parking lot equipment fault of the fault type was reported in how many parking lot for repairment, then, obtained parking lot according to calculated result
It reports grade corresponding to fault message for repairment, and event is reported for repairment according to troublshooting grade and parking lot information generation, so as to basis
Report the distribution that event carries out staff for repairment.
As an example, when parking lot fault repairing information can not be automatically processed by system, according to failure
The corresponding fault type of content information inquires database, is started in one month with obtaining the fault type from current time
History report record for repairment, and record is reported for repairment according to history and carries out the calculating that history reports parking number for repairment, calculated result is history
Reporting parking number for repairment is 10, then regular according to preset troublshooting rating calculation, corresponding to the parking lot repairing information
Troublshooting grade is 2 grades, and reports event for repairment according to troublshooting grade and parking lot information generation, so that subsequent basis is reported for repairment
The distribution of event progress staff；It should be noted that can be mentioned according to the distribution that troublshooting grade carries out staff
The event of reporting for repairment specifically when fault level is 1 grade, is distributed to the disposition effect of parking lot failure by high unit of operation
Remote maintenance personnel are handled；When fault level is 2 grades, the event of reporting for repairment is distributed into part responsible person and is scheduled place
The event of reporting for repairment is distributed to leader with specific duties when fault level is 3 grades by reason, cooperates with multiple portions to cooperate with by leader with specific duties
Processing；To carry out the processing of different levels, according to the coverage for event of reporting for repairment to improve unit of operation for parking lot event
The disposition effect of barrier.
In some embodiments, in order to improve the experience of user, will report for repairment event distribute to corresponding staff it
Before, further includes:
The corresponding priority of defect content information is obtained, and the event of reporting for repairment is ranked up according to priority, so as to basis
Ranking results will report event for repairment and be sequentially assigned to staff.
That is, presetting the corresponding priority of defect content information, and event of reporting for repairment is carried out according to priority
Sequence, be sequentially assigned to staff so that root ranking results will report event for repairment, so as to according to the urgency level of event into
The arrangement of row event handling sequencing is improved and is used to be further reduced the influence that breakdown maintenance operates normally parking lot
The experience at family.
As an example, by payment class failure (for example, Parking Fee, input license plate can not be paid after user's barcode scanning
System can not find corresponding admission information after information, thus be unable to complete payment etc.) priority be set as highest, thus,
When judging fault type according to defect content information for payment class failure, then to report thing for repairment corresponding to the defect content information
Part configures highest priority, and will report event for repairment according to highest priority and be inserted into event handling queue, so as to system according to
Event handling queue is allocated.
In one particular embodiment of the present invention, as shown in Fig. 2, the parking lot failure of proposition of the embodiment of the present invention is quick
Report method for repairment the following steps are included:
S201 obtains parking lot fault repairing information.
S202 carries out semantic analysis to defect content information, to extract the corresponding keyword of defect content information, and according to
Keyword determines the corresponding fault type of defect content information.
S203 judges the corresponding automatic processing method of fault type whether is stored in database；If it is, executing step
Rapid S204, if not, thening follow the steps S205.
S204 automatically processes failure according to automatic processing method.
S205, obtains that preset time threshold internal fault type is corresponding to be gone through according to the corresponding fault type of defect content information
History reports record for repairment, and reports record calculating history for repairment according to history and report parking number for repairment.
S206 reports parking number for repairment according to history and calculates troublshooting grade, and according to troublshooting grade and parking
Event is reported in field information generation for repairment.
S207 obtains the corresponding priority of defect content information, and is ranked up according to priority to the event of reporting for repairment.
S208 will report event for repairment according to the sequence for event of reporting for repairment and distribute to remote maintenance personnel.
S209, judgement reports whether event can remotely be handled for repairment, if so, S210 is thened follow the steps, if it is not, then
Execute step S211.
S210 is remotely handled event is reported for repairment.
The event of reporting for repairment is distributed to field maintenance person by S211.
In conclusion parking lot failure according to an embodiment of the present invention quickly reports method for repairment, firstly, obtaining parking lot failure
Repairing information, wherein parking lot fault repairing information includes defect content information and parking lot information；Then, to getting
Defect content information carries out semantic analysis, to extract the keyword in the defect content information, and according to the key extracted
Word judges fault type corresponding to the fault repairing information；Then, according to determining fault type judge in database whether
It is stored with automatic processing method corresponding to the fault type, if it is, according to the automatic processing method of storage to the failure
It is automatically processed, if it is not, then reporting event for repairment according to defect content information and parking lot information generation, and reports this for repairment event
Corresponding staff is distributed to, failure is handled to be assigned to the staff of the event of reporting for repairment according to reporting event for repairment,
Parking lot Breakdown Maintenance efficiency is effectively improved to realize, ensures the stable operation in parking lot, meanwhile, reduce parking lot failure dimension
Cost of human and material resources needed for shield process.
In order to realize that above-described embodiment, a kind of computer readable storage medium that the embodiment of the present invention proposes store thereon
There is parking lot failure quickly to report program for repairment, which, which quickly reports for repairment, realizes such as above-mentioned stop when program is executed by processor
Parking lot failure quickly reports method for repairment.
Computer readable storage medium according to an embodiment of the present invention quickly reports program for repairment by storing parking lot failure,
So that processor is realized when executing the parking lot failure and quickly reporting program for repairment such as the quick side of reporting for repairment of above-mentioned parking lot failure
Method effectively improves parking lot Breakdown Maintenance efficiency to realize, ensures the stable operation in parking lot, meanwhile, reduce parking lot event
Cost of human and material resources needed for hindering maintenance process.
In order to realize above-described embodiment, a kind of computer equipment that the embodiment of the present invention proposes, including memory, processor
And the computer program that can be run on a memory and on a processor is stored, when the processor executes described program, realize
As above-mentioned parking lot failure quickly reports method for repairment.
Computer equipment according to an embodiment of the present invention stores computer program by memory, so that processor exists
It when executing the computer program, realizes that such as above-mentioned parking lot failure quickly reports method for repairment, effectively improves parking lot to realize
Breakdown Maintenance efficiency ensures the stable operation in parking lot, meanwhile, reduce parking lot Breakdown Maintenance process needed for man power and material at
This.
In order to realize above-described embodiment, as shown in figure 3, a kind of parking lot failure that the embodiment of the present invention proposes quickly is reported for repairment
Device includes: to obtain module 10, analysis module 20, judgment module 30, automatically process module 40 and distribution module 50.
Wherein, module 10 is obtained for obtaining parking lot fault repairing information, wherein parking lot fault repairing information includes
Defect content information and parking lot information；
Analysis module 20 is used to carry out semantic analysis to defect content information, to extract the corresponding key of defect content information
Word, and the corresponding fault type of defect content information is determined according to keyword；
Judgment module 30 is for judging whether be stored with the corresponding automatic processing method of fault type in database；
Automatically process module 40 is for automatically processing failure according to automatic processing method；
Distribution module 50 is used to report event for repairment according to defect content information and parking lot information generation, and will report event point for repairment
The corresponding staff of dispensing, so that staff is handled failure according to event is reported for repairment.
In some embodiments, in order to improve the embodiment of the present invention proposition the quick reporting apparatus of parking lot failure intelligence
Change level, obtains module 10 and be also used to obtain corresponding use duration and the access times of each parking field device；Judge parking lot
Whether the use duration of equipment reaches preset duration threshold value or whether access times reach preset frequency threshold value；If
It is then to generate the corresponding fault repairing information of parking field device.
It should be noted that above-mentioned this is equally applicable to about the explanation that parking lot failure quickly reports method for repairment in Fig. 1 stops
The quick reporting apparatus of parking lot failure, this will not be repeated here.
In conclusion failure quick reporting apparatus in parking lot according to an embodiment of the present invention, setting obtains module to parking
Fault repairing information is obtained, analysis module to the defect content information in the parking lot fault repairing information got into
Row semantic analysis to extract keyword corresponding to defect content information, and determines that defect content information is corresponding according to keyword
Fault type；Judgment module judges whether be stored with corresponding to the fault type in database according to determining fault type
Automatic processing method, if it is, being located automatically to current failure according to automatic processing method by automatically process module
Reason if it is not, then reporting event for repairment according to defect content information and parking lot information generation by distribution module, and will report event for repairment
Corresponding staff is distributed to, so that staff is handled failure according to event is reported for repairment, is effectively improved to realize
Parking lot Breakdown Maintenance efficiency ensures the stable operation in parking lot, meanwhile, reduce parking lot Breakdown Maintenance process needed for manpower and
Material resources cost.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should be noted that in the claims, any reference symbol between parentheses should not be configured to power
The limitation that benefit requires.Word "comprising" does not exclude the presence of component or step not listed in the claims.Before component
Word "a" or "an" does not exclude the presence of multiple such components.The present invention can be by means of including several different components
It hardware and is realized by means of properly programmed computer.In the unit claims listing several devices, these are filled
Several in setting, which can be, to be embodied by the same item of hardware.The use of word first, second, and third is not
Indicate any sequence.These words can be construed to title.
Although preferred embodiments of the present invention have been described, it is created once a person skilled in the art knows basic
Property concept, then additional changes and modifications may be made to these embodiments.So it includes excellent that the following claims are intended to be interpreted as
It selects embodiment and falls into all change and modification of the scope of the invention.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
In the description of the present invention, it is to be understood that, term " first ", " second " are used for description purposes only, and cannot
It is interpreted as indication or suggestion relative importance or implicitly indicates the quantity of indicated technical characteristic.Define as a result, " the
One ", the feature of " second " can explicitly or implicitly include one or more of the features.In the description of the present invention,
The meaning of " plurality " is two or more, unless otherwise specifically defined.
In the present invention unless specifically defined or limited otherwise, term " installation ", " connected ", " connection ", " fixation " etc.
Term shall be understood in a broad sense, for example, it may be being fixedly connected, may be a detachable connection, or integral；It can be mechanical connect
It connects, is also possible to be electrically connected；It can be directly connected, can also can be in two elements indirectly connected through an intermediary
The interaction relationship of the connection in portion or two elements.It for the ordinary skill in the art, can be according to specific feelings
Condition understands the concrete meaning of above-mentioned term in the present invention.
In the present invention unless specifically defined or limited otherwise, fisrt feature in the second feature " on " or " down " can be with
It is that the first and second features directly contact or the first and second features pass through intermediary mediate contact.Moreover, fisrt feature exists
Second feature " on ", " top " and " above " but fisrt feature be directly above or diagonally above the second feature, or be merely representative of
First feature horizontal height is higher than second feature.Fisrt feature can be under the second feature " below ", " below " and " below "
One feature is directly under or diagonally below the second feature, or is merely representative of first feature horizontal height less than second feature.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is included at least one embodiment or example of the invention.In the present specification, schematic expression of the above terms are not
It is interpreted as that identical embodiment or example must be directed to.Moreover, particular features, structures, materials, or characteristics described
It may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, this
The technical staff in field can be by the spy of different embodiments or examples described in this specification and different embodiments or examples
Sign is combined.
Although the embodiments of the present invention has been shown and described above, it is to be understood that above-described embodiment is example
Property, it is not considered as limiting the invention, those skilled in the art within the scope of the invention can be to above-mentioned
Embodiment is changed, modifies, replacement and variant.
Claims (10)
1. a kind of parking lot failure quickly reports method for repairment, which comprises the following steps:
Obtain parking lot fault repairing information, wherein the parking lot fault repairing information includes defect content information and parking
Field information；
Semantic analysis is carried out to the defect content information, to extract the corresponding keyword of the defect content information, and according to
The keyword determines the corresponding fault type of the defect content information；
Judge the corresponding automatic processing method of the fault type whether is stored in database；
If it is, being automatically processed according to the automatic processing method to failure；
If it is not, then reporting event for repairment according to the defect content information and parking lot information generation, and thing is reported for repairment by described
Part distributes to corresponding staff, so that the staff is handled failure according to the event of reporting for repairment.
2. parking lot failure as described in claim 1 quickly reports method for repairment, which is characterized in that obtain parking lot troublshooting letter
Breath, comprising:
Obtain corresponding use duration and the access times of each parking field device；
Judge whether the use duration of parking field device reaches preset duration threshold value or whether access times reach preset
Frequency threshold value；
If it is, generating the corresponding fault repairing information of parking field device.
3. parking lot failure as described in claim 1 quickly reports method for repairment, which is characterized in that the fault repairing information is also wrapped
Include user information, wherein obtain parking lot fault repairing information, comprising:
The scanning information for reporting two dimensional code for repairment is obtained, and corresponding defect content information is obtained according to the scanning information, so as to root
User information and parking lot information are obtained according to the scanning information, and according to the user information, parking lot information and the event
Hinder content information and generate corresponding parking lot fault repairing information, and according to the user information by the parking lot failure report
It repairs the corresponding processing progress of information and is pushed to user.
4. parking lot failure as described in claim 1 quickly reports method for repairment, which is characterized in that according to the defect content information
Event is reported for repairment with parking lot information generation, comprising:
It is gone through according to the fault type is corresponding in the corresponding fault type acquisition preset time threshold of the defect content information
History reports record for repairment, and reports record calculating history for repairment according to the history and report parking number for repairment；
Parking number is reported for repairment according to the history and calculates troublshooting grade, and according to the troublshooting grade and described is stopped
Event is reported in car pool information generation for repairment.
5. parking lot failure as described in claim 1 quickly reports method for repairment, which is characterized in that distribute to the event of reporting for repairment
Corresponding staff, before, further includes:
The corresponding priority of the defect content information is obtained, and the event of reporting for repairment is ranked up according to the priority,
So that the event of reporting for repairment is sequentially assigned to the staff according to ranking results.
6. parking lot failure as described in claim 1 quickly reports method for repairment, which is characterized in that distribute to the event of reporting for repairment
Corresponding staff, comprising:
The event of reporting for repairment is distributed into remote maintenance personnel, so that the remote maintenance personnel report event judgement for repairment according to described
Whether the failure can remotely be handled；
If the failure not can be carried out long-range processing, the event of reporting for repairment is distributed into field maintenance person.
7. a kind of computer readable storage medium, which is characterized in that be stored thereon with parking lot failure and quickly report program for repairment, this stops
Parking lot failure, which is quickly reported for repairment, to be realized when program is executed by processor as parking lot failure of any of claims 1-6 is fast
Speed reports method for repairment.
8. a kind of computer equipment including memory, processor and stores the meter that can be run on a memory and on a processor
Calculation machine program, which is characterized in that when the processor executes described program, realize as of any of claims 1-6
Parking lot failure quickly reports method for repairment.
9. a kind of quick reporting apparatus of parking lot failure characterized by comprising
Module is obtained, the acquisition module is for obtaining parking lot fault repairing information, wherein the parking lot troublshooting letter
Breath includes defect content information and parking lot information；
Analysis module, the analysis module is used to carry out semantic analysis to the defect content information, to extract in the failure
Hold the corresponding keyword of information, and the corresponding fault type of the defect content information is determined according to the keyword；
Judgment module, whether for judging to be stored in database, the fault type is corresponding is automatically processed the judgment module
Method；
Automatically process module, the automatically process module is for automatically processing failure according to the automatic processing method；
Distribution module, the distribution module are used to report thing for repairment according to the defect content information and parking lot information generation
Part, and the event of reporting for repairment is distributed into corresponding staff, so as to the staff according to it is described report for repairment event to therefore
Barrier is handled.
10. failure quick reporting apparatus in parking lot as claimed in claim 9, which is characterized in that the acquisition module is also used to
Obtain corresponding use duration and the access times of each parking field device；
Judge whether the use duration of parking field device reaches preset duration threshold value or whether access times reach preset
Frequency threshold value；
If it is, generating the corresponding fault repairing information of parking field device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910674051.5A CN110533195A (en) | 2019-07-25 | 2019-07-25 | Quickly report method, medium, equipment and device for repairment in parking lot |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910674051.5A CN110533195A (en) | 2019-07-25 | 2019-07-25 | Quickly report method, medium, equipment and device for repairment in parking lot |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110533195A true CN110533195A (en) | 2019-12-03 |
Family
ID=68660836
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910674051.5A Pending CN110533195A (en) | 2019-07-25 | 2019-07-25 | Quickly report method, medium, equipment and device for repairment in parking lot |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110533195A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113327333A (en) * | 2021-04-08 | 2021-08-31 | 厦门路桥信息股份有限公司 | Parking space reservation price dynamic adjustment method and device |
| CN113360628A (en) * | 2021-07-26 | 2021-09-07 | 广州市琪讯数码科技有限公司 | Network repair event layered maintenance method and system based on problem knowledge base |
| CN113592337A (en) * | 2021-08-09 | 2021-11-02 | 北京豆萌信息技术有限公司 | Fault processing method and device, electronic equipment and storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106774078A (en) * | 2016-12-29 | 2017-05-31 | 深圳市捷顺科技实业股份有限公司 | A kind of parking lot intelligent management, equipment and system |
| US20170344929A1 (en) * | 2016-05-24 | 2017-11-30 | Yutaka Matsumura | Information processing apparatus, method for instructing quick fix, and program product |
| CN108544945A (en) * | 2018-04-16 | 2018-09-18 | 国网河北电动汽车服务有限公司 | The charge of long-distance interactive electric vehicle electrically-charging equipment and fault processing system and method |
| CN108765187A (en) * | 2018-04-11 | 2018-11-06 | 国网山东省电力公司 | A kind of power-off fault auxiliary analysis method, apparatus and system |
| CN109146096A (en) * | 2018-09-07 | 2019-01-04 | 上海携程商务有限公司 | Report processing method, device, storage medium and the electronic equipment of event for repairment |
-
2019
- 2019-07-25 CN CN201910674051.5A patent/CN110533195A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20170344929A1 (en) * | 2016-05-24 | 2017-11-30 | Yutaka Matsumura | Information processing apparatus, method for instructing quick fix, and program product |
| CN106774078A (en) * | 2016-12-29 | 2017-05-31 | 深圳市捷顺科技实业股份有限公司 | A kind of parking lot intelligent management, equipment and system |
| CN108765187A (en) * | 2018-04-11 | 2018-11-06 | 国网山东省电力公司 | A kind of power-off fault auxiliary analysis method, apparatus and system |
| CN108544945A (en) * | 2018-04-16 | 2018-09-18 | 国网河北电动汽车服务有限公司 | The charge of long-distance interactive electric vehicle electrically-charging equipment and fault processing system and method |
| CN109146096A (en) * | 2018-09-07 | 2019-01-04 | 上海携程商务有限公司 | Report processing method, device, storage medium and the electronic equipment of event for repairment |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113327333A (en) * | 2021-04-08 | 2021-08-31 | 厦门路桥信息股份有限公司 | Parking space reservation price dynamic adjustment method and device |
| CN113360628A (en) * | 2021-07-26 | 2021-09-07 | 广州市琪讯数码科技有限公司 | Network repair event layered maintenance method and system based on problem knowledge base |
| CN113592337A (en) * | 2021-08-09 | 2021-11-02 | 北京豆萌信息技术有限公司 | Fault processing method and device, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110533195A (en) | Quickly report method, medium, equipment and device for repairment in parking lot | |
| CN113359554B (en) | Robot elevator riding scheduling method, robot scheduler and robot scheduling system | |
| CN105049223B (en) | A kind of power telecom network defect troubleshooting decision assistant analysis method | |
| CN108564280A (en) | Worksheet processing classification maintenance unit based on history maintenance record | |
| JP3968039B2 (en) | Maintenance planning support method and apparatus | |
| CN112465165A (en) | Power grid fault processing method, system and device | |
| JP4539973B2 (en) | Maintenance management method and maintenance management program | |
| CN110456750A (en) | Information collecting device, forging mold production information acquisition system and its working method | |
| CN112150098A (en) | Electric power facility anti-terrorism security supervision method and system | |
| CN110956811A (en) | Method, medium, equipment and device for rapidly processing license plate recognition errors of parking lot | |
| JP2008009496A (en) | Maintenance service operation system and maintenance service operation method | |
| CN115860278B (en) | Motor assembly production management method and system based on data analysis | |
| CN115994734B (en) | Production equipment maintenance part inventory management method and system | |
| CN112085222A (en) | Intelligent operation and maintenance method and equipment based on cloud platform | |
| CN115329877A (en) | Battery replacement station fault information pushing method | |
| KR102489119B1 (en) | Smart FMEA system and process management system and method using thereof | |
| CN101477342B (en) | Collection device type oriented interval data acquisition method | |
| CN113360628A (en) | Network repair event layered maintenance method and system based on problem knowledge base | |
| CN113807653A (en) | Fault repair work order positioning method based on fuzzy matching | |
| CN110349357B (en) | Remote automatic counting system, device and method based on terminal instruction forwarding | |
| CN110689144A (en) | Management method and device of intelligent recovery device | |
| CN111666504A (en) | Method and system for rapidly declaring fault | |
| CN111932409A (en) | Property equipment management system | |
| CN109544980A (en) | A kind of stereo garage control method and device | |
| CN112446619B (en) | Power distribution network rush-repair processing method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20191203 |
|
| RJ01 | Rejection of invention patent application after publication |