CN111815287A

CN111815287A - Business reimbursement processing method and device

Info

Publication number: CN111815287A
Application number: CN202010686013.4A
Authority: CN
Inventors: 李雄清; 陈涌均; 葛明锦; 唐伟; 孙琼巍; 陶凯; 赵磊; 杨泽; 代勇; 周东琳
Original assignee: China Travelsky Holding Co
Current assignee: China Travelsky Technology Co Ltd; China Travelsky Holding Co
Priority date: 2020-07-16
Filing date: 2020-07-16
Publication date: 2020-10-23

Abstract

The invention provides a business reimbursement processing method and a device, which comprises the steps of sending additional service product reimbursement inquiry information to a passenger when an obtained reimbursement request is determined to be a reimbursement ticket request and the ticket in the ticket applying request corresponds to the additional service product; receiving a request for determining a reimbursement ticket and an additional service product fed back by a passenger, and generating a reimbursement order; performing withdrawal verification on withdrawal rules corresponding to the withdrawal ticket information and the additional service products respectively; and if the verification is passed, calculating the reimbursement commission fees of the reimbursement ticket information and the additional service products according to the reimbursement rules and the reimbursement reason information corresponding to the reimbursement ticket information and the additional service products respectively, and executing the reimbursement operation of the reimbursement ticket information and the additional service products. In the scheme, the business to be backed by the passenger is determined to be an air ticket and/or an additional service product; and performing withdrawal processing on the service to be withdrawn to execute withdrawal operation. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

Description

Business reimbursement processing method and device

Technical Field

The invention relates to the technical field of data processing, in particular to a service declaration processing method and device.

Background

With the continuous improvement of economic level, the air transportation industry is more and more convenient, and the types of additional service products on the electronic commerce line of the airline company are gradually enriched, such as prepaid seats, prepaid luggage, meals, visitant room tickets, carbon credits and the like. After purchasing the air ticket, the passenger can purchase the additional service products through a plurality of purchasing channels one by one.

Due to the variety of natural causes that exist for passengers, there is a need to unsubscribe from purchased tickets and/or additional service products. At present, when the purchased air ticket and/or additional service product is unsubscribed, the channel corresponding to the purchased air ticket and/or additional service product needs to be unsubscribed, and when a plurality of additional service products are unsubscribed, the additional service products can only be unsubscribed one by one through the channel for purchasing the additional service products. However, the above processing procedure for business application and retreat is relatively complicated, so that the experience of passengers taking the airplane is poor.

Disclosure of Invention

In view of this, the embodiment of the present invention provides a method and an apparatus for processing a service declaration, so as to solve the problem in the prior art that a processing procedure for the service declaration is relatively complicated, so that experience of passengers on boarding an airplane is poor.

In order to achieve the above purpose, the embodiments of the present invention provide the following technical solutions:

the first aspect of the embodiments of the present invention discloses a method for processing a service fallback, where the method includes:

acquiring a withdrawal request of a passenger;

if the request for reimbursement is a request for reimbursement of an air ticket, and the air ticket in the request for applying the air ticket corresponds to an additional service product, sending an additional service product reissue inquiry information to the passenger;

receiving a request for determining a reimbursement ticket and an additional service product fed back by the passenger, and generating a reimbursement order, wherein the reimbursement order comprises reimbursement ticket information and reimbursement rules corresponding to the additional service product;

performing withdrawal verification on withdrawal rules corresponding to the withdrawal ticket information and the additional service products respectively;

and if the reimbursement check is passed, calculating and obtaining reimbursement commission fees of the reimbursement ticket information and the additional service products according to reimbursement rules and reimbursement reason information corresponding to the reimbursement ticket information and the additional service products, and executing the reimbursement operation of the reimbursement ticket information and the additional service products.

Optionally, after obtaining the reimbursement ticket information and the reimbursement commission charge of the additional service product, the method further includes:

generating prompt information and outputting the prompt information to a passenger to enable the passenger to determine whether to perform a refund, wherein the prompt information carries refund commission charge of the service to be refunded;

and if the determined return applying information is received, executing the return operation of the return applying ticket information and the additional service product.

Optionally, the executing an unsubscribe operation on the reimbursed ticket information and the additional service product includes:

calling an interface corresponding to the additional service product according to the additional service product, and updating a database corresponding to the additional service product in an airline electronic commerce system data platform;

and calling a ticket returning interface according to the ticket returning applying information, and updating a database corresponding to the ticket data in the data platform of the electronic commerce system of the airline company.

Optionally, the performing reimbursement verification on reimbursement rules respectively corresponding to the reimbursement ticket information and the additional service product includes:

obtaining a preset and stored refund rule corresponding to the refund ticket information and the additional service product in a database;

verifying whether a reimbursement rule corresponding to the reimbursement ticket information is consistent with a reimbursement rule corresponding to the reimbursement ticket information and whether a reimbursement rule corresponding to the additional service product is consistent with a reimbursement rule corresponding to the additional service product;

and if the two are consistent, determining that the fallback check is passed.

Optionally, calculating and obtaining the reimbursement commission payment of the reimbursement ticket information and the additional service product according to the reimbursement rule and the reimbursement reason information corresponding to the reimbursement ticket information and the additional service product respectively, including:

determining the types corresponding to the additional service products and the air tickets according to the reimbursement reason information;

and calculating the reimbursement ticket information and the additional service products according to the reimbursement reason information, the types corresponding to the additional service products and the tickets and the reimbursement rules to respectively obtain the reimbursement commission of the tickets and the reimbursement commission of the additional service products, wherein the number of the additional service products is at least one.

Optionally, the generating the prompt information and outputting the prompt information to the passenger includes:

determining the refund commission fees of the reimbursed air ticket and the additional service product and the refund amount corresponding to the reimbursed air ticket and the additional service product according to the sum of the refund commission fees of the reimbursed air ticket and the refund commission fees of the additional service product;

and packaging the sum of the refund commission charge of the refund ticket and the refund commission charge of the additional service product and the refund amount corresponding to the refund ticket and the additional service product to generate prompt information so as to facilitate the confirmation of the passenger.

Optionally, the method further includes:

if the request for reimbursement is a request for reimbursement of additional service products;

acquiring the number of reimbursement of additional service products contained in the reimbursement additional service product request;

if the number of the additional service products requiring for returning is multiple, generating a returning order according to the returning additional service product requiring for returning, wherein the returning order comprises returning rules corresponding to the returning additional service products;

performing withdrawal verification on respective withdrawal rules corresponding to the additional service products;

and if the reimbursement check is passed, calculating and obtaining the reimbursement handling fees of all the additional service products according to the reimbursement rules and the reimbursement reason information corresponding to the additional service products, and executing the reimbursement operation of the additional service products.

The second aspect of the embodiments of the present invention discloses a service fallback processing apparatus, where the apparatus includes:

the acquisition module is used for acquiring a retreat request of a passenger;

the inquiry module is used for sending cancellation inquiry information of additional service products to the passenger if the request for reimbursement is a request for reimbursement of the air ticket and the air ticket in the request for reimbursement of the air ticket corresponds to the additional service products;

the generating module is used for receiving the request for determining the returned ticket and the additional service product fed back by the passenger and generating a returned order, and the returned order comprises returned ticket information and returned rules corresponding to the additional service product;

the verification module is used for performing reimbursement verification on reimbursement rules respectively corresponding to the reimbursement ticket information and the additional service products, and if the reimbursement verification passes, executing the calculation module;

the calculating module is used for calculating and obtaining the refund procedure charge of the refund ticket information and the additional service product according to the refund rule and the refund reason information which respectively correspond to the refund ticket information and the additional service product;

and the processing module is used for executing the operation of unsubscribing the returned ticket information and the additional service products.

The third aspect of the embodiment of the present invention discloses an electronic device, where the electronic device is configured to run a program, where the program executes the service fallback processing method disclosed in the first aspect of the embodiment of the present invention when running.

A fourth aspect of the embodiments of the present invention discloses a computer storage medium, where the computer storage medium includes a storage program, and when the program runs, the computer storage medium controls a device on which the storage medium is located to execute the service fallback processing method disclosed in the first aspect of the embodiments of the present invention.

Based on the service reimbursement processing method and the device provided by the embodiment of the invention, the service reimbursement processing method comprises the steps of obtaining a reimbursement request of a passenger; if the request for applying for the air ticket is the request for applying for the air ticket and the air ticket in the request for applying for the air ticket corresponds to the additional service product, the request information for releasing the additional service product is sent to the passenger; receiving a request for determining a reimbursement ticket and an additional service product fed back by a passenger, and generating a reimbursement order, wherein the reimbursement order comprises reimbursement ticket information and reimbursement rules corresponding to the additional service product; performing withdrawal verification on withdrawal rules corresponding to the withdrawal ticket information and the additional service products respectively; if the reimbursement check is passed, calculating and obtaining reimbursement charge of reimbursement ticket information and additional service products according to reimbursement rules and reimbursement reason information corresponding to the reimbursement ticket information and the additional service products respectively, and executing reimbursement operation of the reimbursement ticket information and the additional service products. In the embodiment of the invention, the service to be withdrawn by the passenger is determined to be the simultaneous withdrawal of the air ticket and at least one additional service product through the acquired withdrawal request, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product; therefore, the cancellation procedure charge calculation is carried out on each service passing the cancellation check, and the cancellation procedure charge of the service to be cancelled is determined. To perform an unsubscribe operation on the reimbursed ticket information and/or at least one additional service product. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

Fig. 1 is a schematic structural diagram of a combined order reimbursement system for air tickets and additional services according to an embodiment of the present invention;

FIG. 2 is a schematic diagram of an architecture of a backend system for applying for a combined order of air tickets and additional services according to an embodiment of the present invention;

fig. 3 is a flowchart illustrating a service fallback processing method according to an embodiment of the present invention;

fig. 4 is a flowchart illustrating another service fallback processing method according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a service fallback processing apparatus according to an embodiment of the present invention;

fig. 6 is a schematic structural diagram of another service fallback processing apparatus according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

For convenience of understanding, terms appearing in the embodiments of the present invention are explained below:

and (4) all channels: the method refers to that passengers can purchase air tickets in any channel and can purchase additional service products through the channel after the tickets are issued.

The INPATH channel: means that the passenger purchases additional service products simultaneously in the process of purchasing the air ticket.

MMB channel: the method refers to that after a passenger finishes drawing a ticket in a system, additional service additional purchase is carried out through an order.

EMD system: the additional service system provided by the medium navigation letter host is mainly used for additional service management and sale strongly associated with flights.

AAM System: the medium airline communication tourism retail platform is mainly used for additional service management and sale weakly associated with flights.

In the embodiment of the invention, the service to be withdrawn by the passenger is determined to be the simultaneous withdrawal of the air ticket and at least one additional service product through the acquired withdrawal request, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product; therefore, the cancellation procedure charge calculation is carried out on each service passing the cancellation check, and the cancellation procedure charge of the service to be cancelled is determined. To perform an unsubscribe operation on the reimbursed ticket information and/or at least one additional service product. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

Referring to fig. 1, a schematic structural diagram of a system for applying for a combined order of an air ticket and an additional service provided in an embodiment of the present invention is shown.

The air ticket and additional service combined order reimbursement system comprises: a back-end system 11 for applying and withdrawing the combined order of the air ticket and the additional service, and a front-end system 12 for applying and withdrawing the combined order of the air ticket and the additional service.

The back-end system 11 for the combined ticket and supplementary service order reimbursement comprises a business processing device 111 and an airline e-commerce system data platform 112, as shown in fig. 2.

The airline e-commerce system data platform 112 is connected to the civil aviation seat booking system, the EMD system, the AAM system or the frequent flyer system, and is used for updating a database corresponding to the data of the additional service product, a database corresponding to the flight information of the airline e-commerce system data platform, and data in a database corresponding to the order data in real time according to purchase records in the civil aviation seat booking system, the EMD system, the AAM system or the frequent flyer system.

Note that the order data refers to purchase data for storing an air ticket and an additional service product.

The process of processing the reimbursement business based on the air ticket and additional service combined order reimbursement system comprises the following steps:

the passenger selects the business to be refunded based on the detail page of the combined ticket and additional service order in the combined ticket and additional service order refunding front-end system 12, wherein the refunding business comprises the ticket or the additional service product.

The air ticket and additional service combined order reimbursement front-end system 12 generates a reimbursement request of a passenger based on the reimbursement service, and sends the reimbursement request to the air ticket and additional service combined order reimbursement back-end system 11.

The back-end system 11 of ticket and additional service combined order reimbursement judges whether the reimbursement request is a ticket request or not through the service processing device 111, and if the reimbursement request is a ticket reimbursement request, inquires whether additional service products exist in order data corresponding to the ticket in the data platform of the airline electronic commerce system according to the reimbursement ticket request. If so, additional service product cancellation inquiry information is sent to the combined ticket and additional service order cancellation front-end system 12.

The air ticket and additional service combined order reimbursement front-end system 12 receives the additional service product reimbursement inquiry information sent by the server 11, and the passenger determines that the predetermined additional service product reimburses together with the air ticket based on the air ticket and additional service combined order reimbursement front-end system 12, generates a request for determining reimbursement of the air ticket and additional service product, and feeds the request back to the air ticket and additional service combined order reimbursement back-end system 11.

The air ticket and additional service combined order reimbursement back-end system 11 receives a request of determining an air ticket reimbursement and an additional service product fed back by a passenger based on the air ticket and additional service combined order reimbursement front-end system 12, and generates a reimbursement order carrying reimbursement rules corresponding to the information of the air ticket reimbursement and the additional service product; then carrying out withdrawal verification on withdrawal rules respectively corresponding to the withdrawal ticket information and the additional service products; and if the reimbursement check is passed, calculating and obtaining reimbursement commission charge of the reimbursement ticket information and the additional service product according to reimbursement rules and reimbursement reason information corresponding to the reimbursement ticket information and the additional service product, and executing the reimbursement operation of the reimbursement ticket information and the additional service product in the data platform of the electronic commerce system of the airline company.

The additional service combination order reimbursement front-end system 12 may be a traveler's mobile terminal or the like.

The back-end system 11 where the combination of the ticket and the additional service product is unsubscribed may also be a server.

It should be further noted that the traveler may also perform an unsubscribe operation on the air ticket and/or the additional service product through another terminal, such as a mobile phone device.

Based on the service reimbursement processing system shown above, referring to fig. 3, a flow diagram of a service reimbursement processing method shown in the embodiment of the present invention is shown, where the service reimbursement processing method includes:

step S301: and acquiring a withdrawal request of the passenger.

In the process of implementing step S301 specifically, a request for a terminal-based fallback by a traveler is acquired.

Optionally, the passenger inputs a service to be backed, that is, an air ticket or an additional service product, based on the terminal, and the terminal packages the air ticket or the additional service product to be backed to generate a back-backing request.

It should be noted that the request for reimbursement includes a request for reimbursement of the ticket and a request for reimbursement of the additional service product.

Step S302: judging whether the request for reimbursing is a request for reimbursing a flight ticket or a request for reimbursing an additional service product, if the request for reimbursing is a request for reimbursing a flight ticket, executing the step S303 to the step S308 or the step S314, and if the request for reimbursing is a request for reimbursing an additional service product, executing the step S309 to the step S313.

In the embodiment of the invention, the service type corresponding to the application request is determined to determine that the service to be withdrawn by the passenger is the simultaneous withdrawal of the air ticket and at least one additional service product, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product. In the process of specifically implementing step S302, it is determined that the request for reimbursing sent by the terminal is a request for reimbursing a flight ticket or a request for applying for an additional service product, if the request for reimbursing is a request for reimbursing a flight ticket, step S303 to step S308 or step S314 is executed, and if the request for reissuing is a request for reissuing an additional service product, step S309 to step S313 is executed.

It should be noted that the additional service product is purchased through a civil aviation booking system, an EMD system, an AAM system or a frequent traveler system after the ticket is purchased.

The additional service products include: prepaid seats, prepaid luggage, meals, visitant room tickets, on-board WIFI, carbon credits and the like.

Step S303: and judging whether the additional service product is contained in the ticket corresponding to the ticket in the ticket reissue request, if so, executing the step S304, and if not, indicating that the passenger wants to independently reissue the ticket, executing the step S314.

In the process of implementing step S303 specifically, it is queried whether an additional service product reservation record corresponding to the flight information and the passenger information of the airline ticket exists in a database of the data platform of the e-commerce system of the airline company, if it is queried that the additional service product reservation record corresponding to the flight information and the passenger information exists in the database, it indicates that the passenger purchases the airline ticket and the additional service product, or the passenger purchases the airline ticket and adds a free additional service product, at this time, step S304 is executed, if it is not queried that the additional service product reservation record corresponding to the flight information and the passenger information exists in the database, it indicates that the passenger wants the airline ticket to be independently declared back, step S314 is executed.

Step S304: additional service product unsubscribe inquiry information is sent to the passenger.

In step S304, the additional service product unsubscription inquiry information includes the text prompt information.

In the process of implementing step S304 specifically, the information of the cancellation inquiry of the additional service product is output, and the passenger is prompted to determine whether the predetermined additional service product needs to be cancelled together with the air ticket. So that the passenger can trigger the instruction of going back together with the ticket or cancel the instruction of triggering going back together with the ticket.

Optionally, the terminal corresponding to the to-be-taken passenger generates a request for determining the return-claiming air ticket and the additional service product based on the received instruction for the return-claiming of the additional service product together with the air ticket, and feeds the request back to the server.

Step S305: and receiving the confirmed reimbursement ticket and the request of the additional service product fed back by the passenger to generate a reimbursement order.

In step S305, the reimbursement order includes reimbursement rules corresponding to the reimbursement ticket information and the additional service product.

In the process of implementing step S305 specifically, the server receives a request of the traveler for determining a reimbursement ticket and an additional service product based on the feedback from the corresponding terminal, and generates a reimbursement order according to reimbursement rules corresponding to reimbursement ticket information and the additional service product.

The information of the reimbursement ticket is obtained according to the reimbursement ticket request and the passenger information.

The reimbursement rule corresponding to each of the reimbursement ticket information and the additional service product is a reimbursement rule preset by the airline company or the agent ticket agency according to the actual market state information when the airline ticket and/or the additional service product is purchased.

The reimbursement order includes the reimbursement rules corresponding to the reimbursement ticket information and the additional service products, and also includes the passenger information, the reimbursement ticket information and the additional service products.

In the embodiment of the invention, the reimbursement rule of the free additional service product is the same as the reimbursement rule of the air ticket.

Step S306: and performing withdrawal verification on withdrawal rules corresponding to the withdrawal ticket information and the additional service products respectively, executing the step S307 if the verification is passed, and outputting withdrawal failure information to the passenger if the verification is not passed.

In the process of implementing step S306 specifically, a reimbursement check is performed on the reimbursement rule corresponding to the reimbursement ticket information, and at the same time, a reimbursement check is performed on the reimbursement rule corresponding to the additional service product, if all the reimbursement rules are verified to be passed, step S307 is executed, and if any one or all of the reimbursement rules are failed in the reimbursement check, reimbursement failure information is output to the traveler.

In the embodiment of the invention, the exit-reiteration failure information is used for prompting the passenger of the exit-reiteration failure.

Step S307: and calculating and obtaining the refund ticket information and the refund charge of the additional service product according to the refund rule and the refund reason information which respectively correspond to the refund ticket information and the additional service product.

In the process of implementing step S307, the refund commission charge of the returned ticket information is calculated according to the return rule and the return reason information corresponding to the returned ticket information, and the refund commission charge of the additional service product is calculated according to the return rule and the return reason information corresponding to the additional service product, and the sum of the refund commission charge of the returned ticket information and the refund commission charge of the additional service product is used as the refund commission charge of the returned ticket information and the additional service product.

It should be noted that the number of additional service products is at least one.

In the embodiment of the invention, because the number of the additional service products is at least one, if the number of the additional service products is more than one, the reimbursement commission rate corresponding to each additional service product and the reimbursement rule corresponding to the additional service product are simultaneously calculated to obtain the reimbursement commission charge of each additional service product; and then calculating the sum of the refund commission charge of each additional service product to obtain the refund commission charge of the additional service product.

It should be noted that the back-claiming rule includes back-claiming time.

Step S308: and executing the unsubscribing operation of the reissued ticket information and the additional service products.

In the process of implementing step S308, data of a database corresponding to data of an additional service product stored in the data platform of the airline e-commerce system, a database corresponding to traveler navigation information, a database corresponding to order data of an airline ticket and an additional service product, and the like are updated.

Step S309: and acquiring the number of reimbursement of the additional service products contained in the request for reimbursement of the additional service products.

In the process of implementing step S309 specifically, the number of reimbursement of additional service products is determined according to the request for reimbursement of additional service products, so as to determine whether there are multiple additional service products to cancel the subscription at the same time.

Step S310: judging whether the number of the additional service products returned is more than or equal to 2, if so, executing the step S311, if not, indicating that the number of the additional service products returned in the request for returning the additional service products is more than 2, and if not, indicating that the number of the additional service products returned in the request for returning the additional service products is one, and performing returning processing on the returning of the additional service products.

In the process of implementing step S310 specifically, determining a reimbursement quantity in the request for reimbursing the additional service product, if the reimbursement quantity is multiple, it indicates that there are multiple additional service products and the subscription is cancelled at the same time, step S311 is executed, and if the reimbursement quantity is one, it indicates that there is only one additional service product and the subscription is cancelled, and reimbursement processing is performed on the reimbursement of the additional service product.

It should be noted that the return processing of a plurality of additional service products is the same as the return processing of one additional service product, and reference can be made to each other.

Alternatively, a plurality of additional service products corresponding to the leg in the traveler's travel information may be purchased through different channels, such as: carbon credits can be purchased through an INPATH channel and on-board WIFI can be purchased through an MMB channel.

Step S311: and generating a reimbursement order according to the reimbursement additional service product request.

In step S311, the return order includes return rules corresponding to the respective return additional service products.

In the process of implementing step S311, a reimbursement order is generated according to the reimbursement rule corresponding to each additional service product.

Step S312: and performing withdrawal verification on withdrawal rules corresponding to the additional service products, executing the step S313 if the withdrawal verification passes, and outputting withdrawal failure information to the passenger if the withdrawal verification does not pass.

In step S312, the database stores the correspondence between the additional service product and the unsubscribe rule.

In the process of implementing step S312 specifically, according to each additional service product, the unsubscribe rule corresponding to each additional service product is obtained from the database. And simultaneously judging whether the reimbursement rule corresponding to each additional service product is consistent with the reimbursement rule, if so, determining that the reimbursement check is passed, executing the step S313, and if the reimbursement check is not passed, outputting reimbursement failure information to the passenger so as to facilitate the passenger to reissue the reimbursement or execute other operations.

Step S313: and calculating and obtaining the unsubscription procedure fees of all the additional service products according to the respective corresponding reimbursement rules and reimbursement reason information of the additional service products, and executing unsubscription operation on a plurality of additional service products.

It should be noted that the specific implementation process of step S312 is the same as the process of calculating the refund commission charge of the additional service product in step S307, and can be referred to each other.

Step S314: and carrying out independent reimbursement processing on the air ticket.

It should be noted that the specific implementation process of step S314 is the same as the processing process of the computer ticket in step S305 to step S308, and can be referred to each other.

Based on the service reimbursement processing method shown in the above embodiment of the present invention, in the step S306, the specific process of performing reimbursement verification on reimbursement ticket information and reimbursement rules corresponding to the additional service products includes the following steps:

step S11: and obtaining the preset and stored unsubscribing rules corresponding to the reissue ticket information and the additional service products in the database.

In step S11, the database is used to store the corresponding relationship between the reimbursement ticket information, the additional service product, and the reimbursement rule.

In the process of implementing step S11, based on the reimbursement ticket information and the additional service product, reimbursement rules corresponding to the reimbursement ticket information and the additional service product are obtained from the database.

It should be noted that, the airline staff configures the unsubscribe rule of the airline ticket and the additional service product, and prestores the corresponding relationship between the configured unsubscribe rule and the information of the unsubscribe ticket in the database, and prestores the corresponding relationship between the configured unsubscribe rule and the additional service product in the database. So that the server controls the refund process of additional service products and tickets, such as: whether the additional service products are automatically checked or not, the refund rate required by the refund of the nodes at different time and the like are determined through the refund rule.

Optionally, with the change of the market dynamic rule, the airline staff may also expand the configuration of the unsubscribe rule in real time according to the change of the market dynamic rule. For example, the property of returning the ticket of the additional service product can be controlled in real time, that is, whether the additional service product can be independently returned or not, whether the additional service product is associated with the navigation information of the passenger or not, and the like.

Optionally, if a new additional service product exists, since the new additional service product may have a problem of poor extensibility of the fallback flow, in order to improve the extensibility of the fallback flow of the new additional service product, the fallback rule of the new additional service product may be directly configured according to a change of the market dynamic rule.

Step S12: and verifying whether the reimbursement rule corresponding to the reimbursement ticket information is consistent with the reimbursement rule corresponding to the reimbursement ticket information and whether the reimbursement rule corresponding to the additional service product is consistent with the reimbursement rule corresponding to the additional service product, if so, determining that the reimbursement verification is passed, executing the step S207, and if not, outputting reimbursement failure information to the traveler.

In the process of specifically implementing step S12, the reissued ticket information and the additional service product are simultaneously verified, specifically, it is determined whether the reissued rule corresponding to the reissued ticket information is consistent with the reissued rule corresponding to the reissued ticket information, and it is determined whether the reissued rule corresponding to the additional service product is consistent with the reissued rule corresponding to the additional service product, if so, it is determined that the reissued verification is passed, step S207 is executed, and if not, reissued failure information is output to the traveler, so that the traveler can know the reason for reissued failure, or reissue.

In the embodiment of the invention, the service to be withdrawn by the passenger is determined to be the simultaneous withdrawal of the air ticket and at least one additional service product through the acquired withdrawal request, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product; and generating a reimbursement order according to the received passenger feedback confirmation reimbursement ticket and the additional service product request. And simultaneously, checking the reimbursement ticket information in the reimbursement order and the reimbursement rules corresponding to the additional service products, and performing reimbursement charge calculation on each service passing the reimbursement check to obtain the reimbursement charge of the service to be reimbursed. To perform an unsubscribe operation on the reimbursed ticket information and/or at least one additional service product. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

Based on the service reimbursement processing method shown in the above embodiment of the present invention, in the embodiment of the present invention, step S307 is a process of calculating and obtaining reimbursement fees of reimbursement tickets and additional service products according to reimbursement rules and reimbursement reason information corresponding to reimbursement tickets and additional service products, and specifically includes the following steps:

step S21: and determining the types corresponding to the additional service products and the air tickets according to the reimbursement reason information.

Optionally, the passenger selects a withdrawal reason corresponding to the additional service product and the air ticket according to the terminal, and the terminal generates withdrawal reason information according to the withdrawal reason corresponding to the additional service product and the air ticket.

It should be noted that the withdrawal reason includes personal reason, i.e. voluntary withdrawal, and department reason, i.e. involuntary withdrawal, or other reasons.

It is further noted that each fallback reason corresponds to a type corresponding to an additional service product and ticket. Such as: the personal reason corresponds to type a; the reason of the navigation department corresponds to the type B; other reasons correspond to type C.

In the process of implementing step S21 specifically, the type corresponding to the supplementary service product and the air ticket corresponding to the reimbursement reason in the reimbursement reason information is searched.

Step S22: and calculating the reimbursement ticket information and the additional service products according to the reimbursement reason information, the types corresponding to the additional service products and the tickets and the reimbursement rules to respectively obtain the reimbursement commission of the tickets and the reimbursement commission of the additional service products.

In step S22, the number of additional service products is at least one.

In the embodiment of the invention, certain relation exists between the reimbursement reason information, the corresponding types of the additional service products and the air tickets and the reimbursement rate.

In the process of implementing the step S22, determining the respective corresponding unsubscribe rates of the additional service product and the air ticket according to the reimbursement reason information and the types of the additional service product and the air ticket; calculating according to the booking withdrawal rate corresponding to the air ticket and the booking withdrawal rule corresponding to the air ticket to obtain the booking withdrawal fee of the air ticket; and meanwhile, calculating according to the unsubscribe rate corresponding to the additional service product and the withdrawal rule corresponding to the additional service product to obtain the unsubscribe commission charge of the additional service product.

Based on the service reimbursement processing method shown in the above embodiment of the present invention, in the process of executing the reimbursement operation on reimbursement ticket information and additional service products in step S308, the method specifically includes the following steps:

step S31: and calling an interface corresponding to the additional service product according to the additional service product, and updating a database corresponding to the additional service product in the data platform of the airline electronic commerce system.

In the process of implementing step S31, the EMD system ticket refund interface is called according to the additional service product, the database corresponding to the data of the additional service product stored in the data platform of the airline e-commerce system is updated, and specifically, the ticket surface state of the additional service product in the database corresponding to the data of the additional service product is modified.

Step S32: and calling a ticket returning interface according to the ticket returning applying information, and updating a database corresponding to the ticket data in the data platform of the airline electronic commerce system.

In the process of specifically implementing step S32, a ticket refund interface, that is, a trustr interface, of the airline host is called according to the ticket refund information, a database corresponding to the passenger travel information stored in the data platform of the airline e-commerce system is updated, specifically, the ticket order state in the database corresponding to the passenger travel information is modified, and a passenger seat reservation Record (PNR) is modified.

Note that the passenger reservation record can reflect the flight information of the passenger, the number of seats occupied by the flight, and the passenger information.

The TRR interface is an automatic ticket returning and changing system of an electronic passenger ticket of the airline messenger and is used for providing automatic calculation service.

Optionally, based on the reimbursement ticket information and the modification of the additional service product, the order state in the database corresponding to the order data of the stored ticket and the additional service product needs to be modified.

Optionally, in order to prevent the passenger from repeatedly claiming back the ticket and/or at least one accessory service product, the ticket and/or at least one accessory service product subjected to the unsubscribing operation need to be entered into a corresponding queue for storage, for example: after the air ticket and the accessory service product are finalized, the air ticket is added into the air ticket refund auditing queue for storage, the additional service product is added into the additional service refund auditing queue for storage, and the condition that the air ticket and/or at least one accessory service product entering the queue cannot be refunded again is determined.

In the embodiment of the invention, the service to be withdrawn by the passenger is determined to be the simultaneous withdrawal of the air ticket and at least one additional service product through the acquired withdrawal request, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product; and generating a reimbursement order according to the received passenger feedback confirmation reimbursement ticket and the additional service product request. And simultaneously, checking the reimbursement ticket information in the reimbursement order and the reimbursement rules corresponding to the additional service products, and performing reimbursement charge calculation on each service passing the reimbursement check to obtain the reimbursement charge of the service to be reimbursed. And calling an interface corresponding to the additional service product according to the additional service product to perform an unsubscribe operation on at least one additional service product, and/or calling a ticket refund interface according to the refund ticket information to perform an unsubscribe operation on the ticket. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

Based on the service fallback processing method shown in the embodiment of the present invention, referring to fig. 4, the embodiment of the present invention further shows a flow diagram of another service fallback processing method, where the method includes:

step S401: and acquiring a withdrawal request of the passenger.

Step S402: judging whether the request for reimbursement is a request for reimbursement of the air ticket or a request for reimbursement of the additional service product, if the request for reimbursement is the request for reimbursement of the air ticket, executing the steps S403 to S409 or the step S415, and if the request for reimbursement is the request for reimbursement of the additional service product, executing the steps S410 to S414.

Step S403: and judging whether the additional service product corresponding to the ticket in the ticket reissue request is included, if so, executing step S404, otherwise, executing step S415 if the additional service product corresponding to the ticket in the ticket reissue request is not included.

Step S404: additional service product unsubscribe inquiry information is sent to the passenger.

Step S405: and receiving the confirmed reimbursement ticket and the request of the additional service product fed back by the passenger to generate a reimbursement order.

Step S406: and (4) performing withdrawal verification on withdrawal rules corresponding to the withdrawal ticket information and the additional service products, executing the step (S407) if the verification is passed, and outputting withdrawal failure information to the passenger if the verification is not consistent.

Step S407: and calculating and obtaining the refund ticket information and the refund charge of the additional service product according to the refund rule and the refund reason information which respectively correspond to the refund ticket information and the additional service product.

It should be noted that the specific implementation process of steps S401 to S407 is the same as the specific implementation process of steps S301 to S307 shown in the above embodiment of the present invention, and reference may be made to each other.

Step S408: and generating prompt information and outputting the prompt information to the passenger so that the passenger can determine whether to make a refund.

In step S408, the prompt message carries the cancellation procedure fee of the service to be cancelled.

In the embodiment of the present invention, the process of executing step S408 to generate the prompt information and output the prompt information to the traveler includes the following steps:

step S41: and determining the refund commission fees of the reimbursement ticket and the additional service product and the refund amount corresponding to the reimbursement ticket and the additional service product according to the sum of the refund commission fees of the reimbursement ticket and the refund commission fees of the additional service product.

In the process of specifically realizing the step S41, calculating the sum of the refund commission charge of the refund ticket and the refund commission charge of the additional service product to determine the commission charge which needs to be deducted for the number of times of the passenger refund, namely obtaining the refund commission charge of the refund ticket and the additional service product; and calculating according to the refund commission charge of the obtained air ticket and the refund commission charge of the additional service product, and determining the refund amount which can be refunded by the refund request applied by the passenger.

Step S42: and packaging the sum of the refund commission charge of the refund ticket and the refund commission charge of the additional service product and the refund amount corresponding to the refund ticket and the additional service product to generate prompt information so as to facilitate the confirmation of the passenger.

In the process of specifically implementing step S42, a prompt message is generated based on the calculated refund commission fees of the refund ticket and the additional service product, and the refund amount that can be refunded, and the prompt message is output to the traveler, so that the traveler can confirm again whether the refund is required. When the traveler confirms the instruction requiring withdrawal based on the terminal trigger, withdrawal information is generated and transmitted to the server, that is, step S409 is executed, and when the traveler cancels the instruction requiring withdrawal based on the terminal trigger, withdrawal ending information is presented.

Step S409: and determining that the reimbursement information is received, and executing the reimbursement operation on the reimbursement ticket information and the additional service products.

Step S410: and acquiring the number of reimbursement of the additional service products contained in the request for reimbursement of the additional service products.

Step S411: judging whether the number of the additional service products returned is more than or equal to 2, if so, executing the step S412, if not, judging that the number of the additional service products returned in the request for applying the air ticket is more than 2, and if not, judging that the number of the additional service products returned in the request for returning the additional service products is one, and performing returning processing on the additional service product returned.

Step S412: and generating a reimbursement order according to the reimbursement additional service product request.

In step S412, the reimbursement order includes reimbursement rules corresponding to reimbursement of the additional service products.

Step S413: and performing withdrawal verification on withdrawal rules corresponding to the additional service products, executing the step S414 if the withdrawal verification passes, and outputting withdrawal failure information to the passenger if the withdrawal verification does not pass.

Step S414: and calculating and obtaining the unsubscription procedure fees of all the additional service products according to the respective corresponding reimbursement rules and reimbursement reason information of the additional service products, and executing unsubscription operation on a plurality of additional service products.

Step S415: and carrying out independent reimbursement processing on the air ticket.

It should be noted that the specific implementation process of step S409 to step S415 is the same as the specific implementation process of step S308 to step S314 shown in the above embodiment of the present invention, and reference may be made to each other.

In the embodiment of the invention, the service to be withdrawn by the passenger is determined to be the simultaneous withdrawal of the air ticket and at least one additional service product through the acquired withdrawal request, or the independent withdrawal of the air ticket, or the simultaneous cancellation of reservation of at least one additional service product; therefore, the cancellation procedure charge calculation is carried out on each service passing the cancellation check, and the cancellation procedure charge of the service to be cancelled is determined. And the refund commission charge generation prompt information is sent to the passenger so that the passenger can determine whether to perform refund again, and after the re-determination information fed back by the passenger is received, the refund operation is performed on the refund ticket information and/or at least one additional service product. The processing process of business application and retreat can be simplified, and therefore passenger experience of boarding is improved.

As for the service fallback processing method disclosed in the embodiment of the present invention, the embodiment of the present invention further discloses a service fallback processing apparatus, as shown in fig. 5, which is a schematic structural diagram of the service fallback processing apparatus disclosed in the embodiment of the present invention, and the service fallback processing apparatus includes:

an obtaining module 501, configured to obtain a request for a traveler to quit.

The inquiry module 502 is configured to send an unsubscribe inquiry message of an additional service product to the traveler if the request for reimbursement is a request for reimbursement of an air ticket, and the air ticket in the request for applying for an air ticket corresponds to the additional service product.

The generating module 503 is configured to receive the determined reimbursement ticket and the request of the additional service product fed back by the passenger, and generate a reimbursement order.

It should be noted that the reimbursement order includes reimbursement rules corresponding to reimbursement ticket information and additional service products.

The verification module 504 is configured to perform a reimbursement verification on reimbursement rules corresponding to the reimbursement ticket information and the additional service product, and if the reimbursement verification passes, execute the processing module 505.

And the calculating module 505 is configured to calculate and obtain the reimbursement ticket information and the reimbursement commission charge of the additional service product according to the reimbursement rule and the reimbursement reason information corresponding to the reimbursement ticket information and the additional service product respectively.

And the processing module 506 is used for executing the unsubscribe operation of the returned ticket information and the additional service product.

It should be noted that, the specific principle and the execution process of each module in the service fallback processing apparatus disclosed in the above embodiment of the present invention are the same as the service fallback processing method implemented in the above embodiment of the present invention, and refer to corresponding parts in the service fallback processing method disclosed in the above embodiment of the present invention, which are not described herein again.

As shown in fig. 6, the service fallback processing apparatus based on the above embodiment of the present invention further includes, in combination with fig. 5:

the prompt module 507 is used for generating prompt information and outputting the prompt information to the passenger after the calculation module 505 obtains the refund ticket information and the refund commission charge of the additional service product, so that the passenger can determine whether to perform the refund; upon receiving the determination fallback information, processing block 506 is executed.

It should be noted that the prompt information carries the cancellation procedure fee of the service to be cancelled.

Optionally, the prompt module 507 is specifically configured to: determining the refund commission fees of the reimbursement ticket and the additional service product and the refund amount corresponding to the reimbursement ticket and the additional service product according to the sum of the refund commission fees of the reimbursement ticket and the refund commission fees of the additional service product; and packaging the sum of the refund commission charge of the refund ticket and the refund commission charge of the additional service product and the refund amount corresponding to the refund ticket and the additional service product to generate prompt information so as to facilitate the confirmation of the passenger.

Based on the service fallback processing apparatus shown in the above embodiment of the present invention, the processing module 506 includes:

and the first updating unit is used for calling the interface corresponding to the additional service product according to the additional service product and updating the database corresponding to the additional service product in the data platform of the airline electronic commerce system.

And the second updating unit is used for calling a ticket refunding interface according to the ticket refunding information and updating a database corresponding to the ticket data in the data platform of the electronic commerce system of the airline company.

Based on the service fallback processing apparatus shown in the above embodiment of the present invention, the checking module 504 includes:

and the acquisition unit is used for acquiring the preset and stored unsubscribe rules corresponding to the reissue ticket information and the additional service products in the database.

And the verification unit is used for verifying whether the reimbursement rule corresponding to the reimbursement ticket information is consistent with the reimbursement rule corresponding to the reimbursement ticket information and verifying whether the reimbursement rule corresponding to the additional service product is consistent with the reimbursement rule corresponding to the additional service product. And if the two are consistent, determining that the fallback check is passed.

Based on the service reimbursement processing apparatus shown in the foregoing embodiment of the present invention, the calculation module 505 includes:

and the determining unit is used for determining the types corresponding to the additional service products and the air tickets according to the application and retreat reason information.

And the calculating unit is used for calculating the refund ticket information and the additional service product according to the refund reason information, the corresponding types of the additional service product and the ticket and the refund rule to respectively obtain the refund commission charge of the ticket and the refund commission charge of the additional service product.

Based on the service request/withdrawal processing apparatus according to the embodiment of the present invention, if the request/withdrawal request is a request for withdrawal of an additional service product, the apparatus further includes:

and the quantity obtaining module is used for obtaining the reimbursement quantity of the additional service products contained in the reimbursement additional service product request.

The generating module 503 is further configured to generate a reimbursement order according to the reimbursement request for additional service products when the number of reimbursement for additional service products in the air ticket applying request is multiple.

It should be noted that the reimbursement order includes reimbursement rules corresponding to reimbursement additional service products.

The checking module 504 is further configured to perform fallback checking on the fallback rules respectively corresponding to the additional service products. If the verification is declared passed, the calculation module 505 is executed.

The calculating module 505 is further configured to calculate and obtain the refund commission fees of all the additional service products according to the refund rule and the refund reason information corresponding to each additional service product.

The processing module 506 is further configured to perform an unsubscribe operation on a plurality of additional service products.

The embodiment of the present invention provides an electronic device, where the electronic device is configured to run a program, where the program executes a service fallback processing method according to any embodiment of the present invention when running.

The embodiment of the present invention provides a computer storage medium, where the storage medium includes a storage program, and when the program runs, a device in which the storage medium is located is controlled to execute the service fallback processing method according to any embodiment of the present invention.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A service reimbursement processing method is characterized by comprising the following steps:

acquiring a withdrawal request of a passenger;

2. The method of claim 1, wherein after obtaining the reimbursement ticket information and the reimbursement commission fees for the additional service products, further comprising:

3. The method of claim 1, wherein performing unsubscribe operations on the reissued ticket information and additional service products comprises:

4. The method of claim 1, wherein performing a fallback verification on the fallback rules respectively corresponding to the fallback ticket information and the additional service product comprises:

and if the two are consistent, determining that the fallback check is passed.

5. The method of claim 4, wherein calculating and obtaining the refund procedure fee of the refund ticket information and the additional service product according to the refund rule and the refund reason information corresponding to the refund ticket information and the additional service product respectively comprises:

6. The method of claim 2, wherein generating the prompt message for output to the passenger comprises:

7. The method of claim 1, further comprising:

8. An apparatus for processing a service declaration, the apparatus comprising:

the acquisition module is used for acquiring a retreat request of a passenger;

9. An electronic device, wherein the electronic device is configured to execute a program, and wherein the program executes the service fallback processing method according to any one of claims 1 to 7.

10. A computer storage medium, characterized in that the storage medium comprises a stored program, wherein when the program runs, the apparatus on which the storage medium is located is controlled to execute the service fallback processing method according to any one of claims 1 to 7.