CN111798189A - Service processing method, device, computer equipment and storage medium - Google Patents
Service processing method, device, computer equipment and storage medium Download PDFInfo
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Abstract
The application relates to a service processing method, a device, a computer device and a storage medium, comprising: a first service platform acquires a service assistance task initiated by a gridder who issues the task; the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to a task claim interface for displaying; a second service platform acquires a claiming request initiated by a gridder of a claiming task to a service assistance task displayed on the task claiming interface; the second service platform transmits the task state to the first service platform according to the claim request; and the first service platform sends the task state to the gridder who issues the task according to the received task state. Through data sharing between the first service platform and the second service platform, a gridder can initiate service assistance on line and can also know the current claiming state of the initiated service in real time, so that the found problems can be solved in time, and the processing efficiency can be greatly improved.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a service processing method and apparatus, a computer device, and a storage medium.
Background
With the development of computer technology, how to apply computers in various fields to solve practical technical problems becomes a problem to be researched by those skilled in various fields. The grid members refer to the members of the front line who are outside the line and who perform specific tasks. In the conventional technology, when a grid operator encounters difficulty encountered by the masses or finds a problem to be solved, the grid operator is a processing mode of offline communication and offline reporting.
However, the off-line communication and off-line reporting methods are inefficient and cannot solve the problems found in time.
Disclosure of Invention
In view of the above, it is necessary to provide a service processing method, an apparatus, a computer device, and a storage medium capable of improving the efficiency of solving the problem.
A method of traffic processing, the method comprising:
a first service platform acquires a service assistance task initiated by a gridder who issues the task;
the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assistance task displayed on the task claiming interface;
the second service platform transmits a task state to the first service platform according to the claim request;
and the first service platform sends the task state to the grid operator issuing the task according to the received task state.
In one embodiment, the first service platform comprises a co-ordinate grid platform; the first service platform acquires a service assistance task initiated by a gridder who issues the task, and the service assistance task comprises the following steps:
the cooperative grid platform acquires classification information and description information of the appeal information, which are filled by the grid personnel of the issued task according to the acquired appeal information;
submitting the appeal information to a department corresponding to the classification information for auditing;
and after the co-treatment grid platform obtains the result that the department passes the audit, transmitting the appeal information to a second service platform.
In one embodiment, after the first service platform sends the task status to the grid employee who issues the task according to the received task status, the method further includes:
the second service platform acquires task completion information submitted by the gridding staff of the claimed task to the claimed service assistance task;
transmitting the task completion information to the first service platform;
and the first service platform modifies the completion state of the corresponding service assistance task according to the task completion information.
In one embodiment, the method further comprises:
the first service platform acquires target personnel information submitted by the grid personnel;
submitting the target personnel information to a corresponding department for auditing;
when the auditing result of the department is passed, transmitting the target personnel information to the second service platform;
and the second service platform carries out data entry on the received target personnel information.
A traffic processing apparatus, the apparatus comprising:
the first service platform task acquisition module is used for acquiring a service assistance task initiated by a gridder issuing a task by a first service platform;
the second service platform display module is used for the second service platform to acquire the service assistance task through the first service platform and release the service assistance task to a task claim interface for display;
the second service platform claim module is used for acquiring a claim request initiated by a gridder of a claim task to a service assistance task displayed by the task claim interface by the second service platform;
the second service platform state feedback module is used for transmitting the task state to the first service platform by the second service platform according to the claim request; and the first service platform sends the task state to the grid operator issuing the task according to the received task state.
A computer device comprising a memory, the memory storing a computer program, a processor implementing the following steps when the processor executes the computer program:
a first service platform acquires a service assistance task initiated by a gridder who issues the task;
the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assistance task displayed on the task claiming interface;
the second service platform transmits a task state to the first service platform according to the claim request;
and the first service platform sends the task state to the grid operator issuing the task according to the received task state.
A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, carries out the steps of:
a first service platform acquires a service assistance task initiated by a gridder who issues the task;
the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assistance task displayed on the task claiming interface;
the second service platform transmits a task state to the first service platform according to the claim request;
and the first service platform sends the task state to the grid operator issuing the task according to the received task state.
According to the service processing method, the service processing device, the computer equipment and the storage medium, through data sharing between the first service platform and the second service platform, a gridder can initiate service assistance on line and can also know the current claiming state of the initiated service in real time, so that the found problems can be solved in time, and the processing efficiency can be greatly improved.
A method of traffic processing, the method comprising:
the second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform;
the second service platform issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request of a gridder of a claiming task for a service assistance task displayed on the task claiming interface;
and the second service platform sends the state of the service assistance task claimed by the gridding personnel of the claimed task to the gridding personnel issuing the task according to the claimed request.
In one embodiment, after the second service platform sends the status of the service assistance task claimed by the grid member of the claimed task to the grid member of the published task according to the claimed request, the method further comprises:
the second service platform acquires task completion information submitted by a gridder of a claimed task according to the claimed service assistance task;
and the second service platform transmits the task completion information to the first service platform, wherein the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
A traffic processing apparatus, the apparatus comprising:
the task acquisition module is used for the second service platform to acquire a service assistance task initiated by the gridder who issues the task through the first service platform;
the task display module is used for the second service platform to issue the service assistance task to a task claim interface for display;
the task claiming module is used for the second service platform to obtain a claiming request of a gridder of a claiming task for a service assistance task displayed on the task claiming interface;
and the state feedback module is used for sending the state of the service assistance task claimed by the gridding staff of the claimed task to the gridding staff issuing the task by the second service platform according to the claimed request.
A computer device comprising a memory, the memory storing a computer program, a processor implementing the following steps when the processor executes the computer program:
the second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform;
the second service platform issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request of a gridder of a claiming task for a service assistance task displayed on the task claiming interface;
and the second service platform sends the state of the service assistance task claimed by the gridding personnel of the claimed task to the gridding personnel issuing the task according to the claimed request.
A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, carries out the steps of:
the second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform;
the second service platform issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request of a gridder of a claiming task for a service assistance task displayed on the task claiming interface;
and the second service platform sends the state of the service assistance task claimed by the gridding personnel of the claimed task to the gridding personnel issuing the task according to the claimed request.
According to the service processing method, the service processing device, the computer equipment and the storage medium, through data sharing between the first service platform and the second service platform, a gridder can initiate service assistance on line and can also know the current claiming state of the initiated service in real time, so that the found problems can be solved in time, and the processing efficiency can be greatly improved.
Drawings
FIG. 1 is a diagram of an application environment of a method for service processing in one embodiment;
FIG. 2 is a flow diagram of a method for service processing in one embodiment;
FIG. 3 is a flow chart illustrating step 202 in one embodiment;
FIG. 4 is a timing diagram illustrating the collection of appeal information by a grid clerk in one embodiment;
FIG. 5 is a schematic flow chart diagram illustrating the process after step 210 in one embodiment;
FIG. 6 is a timing diagram of a traffic processing method in one embodiment;
fig. 7 is a flow chart illustrating a service processing method in another embodiment;
FIG. 8 is a block diagram of a traffic processing apparatus in one embodiment;
fig. 9 is a block diagram showing the construction of a service processing apparatus according to another embodiment;
FIG. 10 is a diagram showing an internal structure of a computer device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The service processing method provided by the application can be applied to the application environment shown in fig. 1. Wherein the terminal 110 communicates with the server 120 through a network. The terminal 110 may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices. The grid member can initiate a service assisting task to the first service platform through the terminal 110, and can also access a task claim interface of the second service platform through the terminal 110 to claim the task on the task claim interface. The server 120 may be implemented as a stand-alone server or a server cluster composed of a plurality of servers. The server 120 includes a first service platform and a second service platform, and data sharing may be performed between the first service platform and the second service platform.
In an embodiment, as shown in fig. 2, a service processing method is provided, which is described by taking the application of the method to the server in fig. 1 as an example, and includes the following steps:
And 204, the second service platform acquires the service assistance task through the first service platform, and issues the service assistance task to the task claim interface for displaying.
In step 206, the second service platform obtains a claiming request initiated by the gridder of the claiming task to the service assistance task displayed on the task claiming interface.
The second service platform transmits the task status to the first service platform according to the claim request, step 208.
And step 210, the first service platform sends the received task state to the grid operator who issues the task.
The first service platform refers to a platform corresponding to the gridding information system, and the gridder can initiate a service assistance task through the first service platform. The second service platform refers to a platform corresponding to the service assisting task, and the department can issue the service assisting task initiated by the girder to the task claim module through the second service platform, namely, the service assisting task can be issued to the task claim interface to be displayed. A girder is a worker in a community's community, who undertakes a specific task in a grid-based management organization. The grid member may initiate the service assistance task through the first service platform, and the first service platform and the second service platform may share data, so that the second service platform may obtain the data on the first service platform, for example, the second service platform may obtain the service assistance task initiated by the grid member through the first service platform.
After the second service platform obtains the service assisting task, the service assisting task can be displayed on the task claiming interface. The grid members can be ordinary grid members or target members with special qualifications. Thus, the grid members actually include target members having special qualifications and general grid members. Target personnel in the gridding staff can check the business assistance tasks to be claimed through the task claim interface, so that the business assistance tasks displayed on the task claim interface can be claimed, and the gridding staff can be helped to complete the tasks. And after the business assistance task displayed on the task claiming interface is claimed, the second business platform can change the task state of the claimed business assistance task according to the claiming condition. Such as modifying the task state of a claimed business assistance task from "unclaimed" to "claimed". The second service platform can transmit the task state to the first service platform, and the first service platform can update the data state in the database of the first service platform after receiving the task state sent by the second service platform, and send the task state to the grid member issuing the task, so that the grid member issuing the task can know the latest state of the initiated task.
In the method, through data sharing between the first service platform and the second service platform, a gridder can initiate service assistance on line and can also know the current claiming state of the initiated service in real time, so that the found problems can be solved in time, and the processing efficiency can be greatly improved.
In one embodiment, the first service platform comprises a co-ordinate grid platform.
The co-treatment grid platform is a platform which can be operated by co-treatment grid members with authority, and the co-treatment grid members refer to managers of main bodies with certain self-control capability.
As shown in fig. 3, step 202 includes:
and step 302, the cooperative grid platform acquires classification information and description information of the appeal information filled by the grid members who issue the tasks according to the acquired appeal information.
And step 304, submitting the appeal information to a department corresponding to the classification information for auditing.
And step 306, after the cooperative grid platform obtains the result that the department audits and passes, the appeal information is transmitted to the second service platform.
The grid members who issue the tasks can be co-ordination grid members, and the co-ordination grid members can collect the appeal information of the business main bodies in the jurisdiction. The appeal information of the main business body can be annual newspaper transaction, business license transaction, resident certificate transaction, social security transaction, tax transaction, point admission account transaction, field certificate transaction and the like. After the cooperative grid member collects the appeal information reported by each business main body, the cooperative grid member can fill the collected appeal information on the cooperative grid platform, and simultaneously fill related classification information and description information according to the collected appeal information. For example, when the collected appeal information of the business main body a is the annual report handling service, the classification corresponding to the annual report handling service and the specific description information of the appeal information provided by the business main body a can be filled. And filling out the appeal information provided by the main operator on the co-treatment grid platform, namely the grid member for issuing the task.
Each appeal information has corresponding classification information, and each department has respective responsibility division and is responsible for the appeal information of different classifications. Therefore, after acquiring the tasks issued by the grid members issuing the tasks, the co-treatment grid platform can submit the appeal information to the departments corresponding to the classification information for auditing. Personnel related to departments can audit the required information needing to be audited through the co-treatment grid platform. After the department audits the appeal information, the co-treatment grid platform can transmit the appeal information to the second service platform after obtaining the result that the department audits, so that the second service platform can obtain the service assisting task issued by the grid member issuing the task on the first service platform.
The grid members can be co-treatment grid inspection members, and daily inspection work can be completed. As shown in fig. 4, the business subject may submit a business requirement to be handled to the co-ordination grid patrol inspector, the co-ordination grid patrol inspector may submit collected appeal information provided by the business subject to a corresponding department for auditing, after the auditing is passed, the appeal information is transmitted to the second business platform by the department, the second business platform displays a corresponding business assistance task on a claim task interface according to the appeal information of the business subject, and the target grid inspector may claim a task to be processed from the task claim interface. Meanwhile, after the task is claimed, the business entity corresponding to the task is informed, so that the business entity can know the current task state.
In one embodiment, as shown in fig. 5, after step 210, the method further includes:
The gridding staff can carry out task claiming through the task claiming interface of the second service platform, and after the gridding staff finishes the claimed task, the task completion state corresponding to the claimed task can be submitted through the second service platform. For example, if the task completion information submitted by the grid member of the claimed task is that the task is successfully completed, the second service platform may acquire the task completion information submitted by the grid member of the claimed task to the claimed service assistance task. The second service platform can transmit the task completion information to the first service platform, and then the first service platform can acquire the task completion information of the claimed task, so that the completion state of the corresponding service assistance task can be modified according to the task completion information.
As shown in fig. 6, task claiming is a function on the second service platform, and the grid operator can issue a service assistance task through the first service platform, and the first service platform and the second service platform perform data sharing, so that the second service platform can transmit a task state to the first service platform according to a claiming request, and the first service platform sends the task state to the grid operator who issues the task to perform information synchronization. The gridding staff of the claim task is generally a target gridding staff, and the target gridding staff can submit task completion information corresponding to the claim task through the second service platform, so that the first service platform can modify the completion state of the corresponding service assistance task after acquiring the task completion information transmitted by the second service platform.
In one embodiment, the method further comprises: the first service platform acquires target personnel information submitted by a grid member; submitting the target personnel information to a corresponding department for auditing; when the auditing result of the department is passed, transmitting the target personnel information to a second service platform; and the second service platform carries out data entry on the received target personnel information.
When the grid staff is patrolling daily, the target staff can be searched according to the inspection content of the patrol items. The inspection content of the inspection item is a predefined task, and the administrative department can update and configure the daily inspection content of the grid staff. After the grid member finds the target person, namely the grid member finds the target person but the information of the target person is not input into the system, the information of the target person can be collected, and the collected information of the target person and the corresponding target organization information are submitted through the first service platform. After the first service platform obtains the target personnel information submitted by the grid personnel, the target personnel information can be submitted to a corresponding department to check and confirm the target personnel information. When the department passes the verification of the submitted target personnel information, the first service platform can transmit the target personnel information to the second service platform, so that the second service platform can perform data entry on the received target personnel information.
In addition, the result of the routing inspection item for finding the target person does not need to go through the review process of daily routing inspection, but can be developed in a clue manner. For example, if the grid operator submits the target person information of the found target person through the first service platform and submits the target person information to the corresponding department for auditing, when the grid operator receives that the auditing result is passed, the grid operator can complete the work of inputting the relevant information according to the prompt that the auditing is passed. The information which passes the audit can be sent to the girder through the mobile terminal corresponding to the first service platform, and the girder can immediately know the feedback state of the submitted information. After the grid member inputs the information related to the target person information, the input information can be automatically stored in the file to be built in the department integrated service system, and meanwhile, the corresponding department manager can process the input information.
In an embodiment, as shown in fig. 7, a service processing method is provided, which is described by taking the application of the method to the server in fig. 1 as an example, and includes the following steps:
In step 708, the second service platform sends the status of the service assistance task claimed by the gridding staff of the claimed task to the gridding staff who issues the task according to the claimed request.
The grid member may initiate the service assistance task through the first service platform, and the first service platform and the second service platform may share data, so that the second service platform may obtain the data on the first service platform, for example, the second service platform may obtain the service assistance task initiated by the grid member through the first service platform. The department can issue the business assistance task initiated by the grid member to the task claim module through the second business platform, namely, the department can issue the business assistance task to the task claim interface for display. After the second service platform obtains the service assisting task, the service assisting task can be displayed on the task claiming interface. Target personnel in the gridding staff can check the business assistance tasks to be claimed through the task claim interface, so that the business assistance tasks displayed on the task claim interface can be claimed, and the gridding staff can be helped to complete the tasks. And after the business assistance task displayed on the task claiming interface is claimed, the second business platform can change the task state of the claimed business assistance task according to the claiming condition. Such as modifying the task state of a claimed business assistance task from "unclaimed" to "claimed". The second service platform can transmit the task state to the first service platform, and the first service platform can update the data state in the database of the first service platform after receiving the task state sent by the second service platform, and send the task state to the grid member issuing the task, so that the grid member issuing the task can know the latest state of the initiated task.
In the method, through data sharing between the first service platform and the second service platform, a gridder can initiate service assistance on line and can also know the current claiming state of the initiated service in real time, so that the found problems can be solved in time, and the processing efficiency can be greatly improved.
In one embodiment, after step 708, further comprising: the second service platform acquires task completion information submitted by a gridder of the claimed task according to the claimed service assistance task; and the second service platform transmits the task completion information to the first service platform, and the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
After the gridding staff finishes the claimed task, task finishing information can be submitted through the second service platform, and after the second service platform obtains the task finishing information submitted by the gridding staff, the task finishing information can be transmitted to the first service platform through data sharing, so that the first service platform can modify the finishing state of the service assisting task corresponding to the task finishing information according to the received task finishing information, and the task state of the service assisting task can be updated in time.
It should be understood that although the various steps in the flowcharts of fig. 2-3, 5, and 7 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in the various figures may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.
In one embodiment, as shown in fig. 8, there is provided a service processing apparatus, including:
a first service platform task obtaining module 802, configured to obtain, by the first service platform, a service assistance task initiated by a grid member issuing a task.
And a second service platform display module 804, configured to obtain the service assistance task through the first service platform by the second service platform, and issue the service assistance task to the task claim interface for display.
A second service platform claim module 806, configured to obtain, by the second service platform, a claim request initiated by the grid operator of the claim task to the service assistance task displayed on the task claim interface.
A second service platform state feedback module 808, configured to transmit the task state to the first service platform by the second service platform according to the claim request; and the first service platform sends the task state to the gridder who issues the task according to the received task state.
In one embodiment, the first service platform comprises a co-ordinate grid platform. The first service platform task obtaining module 802 is further configured to obtain, by the coprocessing grid platform, classification information and description information of the appeal information filled by the grid member who issues the task according to the collected appeal information; submitting the appeal information to a department corresponding to the classification information for auditing; and after the cooperative grid platform obtains the result that the department passes the audit, the appeal information is transmitted to the second service platform.
In one embodiment, the apparatus further comprises a task information modification module (not shown in the figure) for the second service platform to obtain task completion information submitted by the gridder of the claimed service assistance task; transmitting task completion information to a first service platform; and the first service platform modifies the completion state of the corresponding service assistance task according to the task completion information.
In one embodiment, the apparatus further includes a target person information entry module (not shown in the figure) for the first service platform to obtain target person information submitted by the grid operator; submitting the target personnel information to a corresponding department for auditing; when the auditing result of the department is passed, transmitting the target personnel information to a second service platform; and the second service platform carries out data entry on the received target personnel information.
In one embodiment, as shown in fig. 9, there is also provided a service processing apparatus, including:
a task obtaining module 902, configured to obtain, by the second service platform, a service assistance task initiated by the first service platform by the grid operator who issues the task.
And a task display module 904, configured to issue the service assistance task to the task claim interface for displaying by the second service platform.
And a task claiming module 906, configured to enable the second service platform to obtain a claiming request of the gridding staff of the claimed task for the service assistance task displayed on the task claiming interface.
And a state feedback module 908, configured to send, by the second service platform, the state of the service assistance task claimed by the grid operator of the claimed task to the grid operator who issues the task according to the claim request.
In one embodiment, the apparatus further includes a task information updating module (not shown in the figure) for the second service platform to obtain task completion information submitted by the gridder of the claimed task according to the claimed service assistance task; and the second service platform transmits the task completion information to the first service platform, and the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 10. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing data of the business processing method. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a business process method.
Those skilled in the art will appreciate that the architecture shown in fig. 10 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program: a first service platform acquires a service assistance task initiated by a gridder who issues the task; the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to the task claim interface for displaying; the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assistance task displayed on the task claiming interface; the second service platform transmits the task state to the first service platform according to the claim request; and the first service platform sends the task state to the gridder who issues the task according to the received task state.
In one embodiment, the first service platform comprises a co-ordinate grid platform. The first service platform acquires a service assistance task initiated by a gridder who issues the task, and the service assistance task comprises the following steps: the cooperative grid platform acquires classification information and description information of appeal information filled by a grid member issuing a task according to the acquired appeal information; submitting the appeal information to a department corresponding to the classification information for auditing; and after the cooperative grid platform obtains the result that the department passes the audit, the appeal information is transmitted to the second service platform.
In one embodiment, after the first service platform sends the task state to the grid member issuing the task, the processor executes the computer program to further implement the following steps: the second service platform acquires task completion information submitted by the gridding staff of the claimed service assistance task; transmitting task completion information to a first service platform; and the first service platform modifies the completion state of the corresponding service assistance task according to the task completion information.
In one embodiment, the processor, when executing the computer program, further performs the steps of: the first service platform acquires target personnel information submitted by a grid member; submitting the target personnel information to a corresponding department for auditing; when the auditing result of the department is passed, transmitting the target personnel information to a second service platform; and the second service platform carries out data entry on the received target personnel information.
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of: a first service platform acquires a service assistance task initiated by a gridder who issues the task; the second service platform acquires the service assistance task through the first service platform and issues the service assistance task to the task claim interface for displaying; the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assistance task displayed on the task claiming interface; the second service platform transmits the task state to the first service platform according to the claim request; and the first service platform sends the task state to the gridder who issues the task according to the received task state.
In one embodiment, the first service platform comprises a co-ordinate grid platform. The first service platform acquires a service assistance task initiated by a gridder who issues the task, and the service assistance task comprises the following steps: the cooperative grid platform acquires classification information and description information of appeal information filled by a grid member issuing a task according to the acquired appeal information; submitting the appeal information to a department corresponding to the classification information for auditing; and after the cooperative grid platform obtains the result that the department passes the audit, the appeal information is transmitted to the second service platform.
In one embodiment, after the first service platform sends the task state to the grid employee who issued the task, the computer program when executed by the processor further performs the steps of: the second service platform acquires task completion information submitted by the gridding staff of the claimed service assistance task; transmitting task completion information to a first service platform; and the first service platform modifies the completion state of the corresponding service assistance task according to the task completion information.
In one embodiment, the computer program when executed by the processor further performs the steps of: the first service platform acquires target personnel information submitted by a grid member; submitting the target personnel information to a corresponding department for auditing; when the auditing result of the department is passed, transmitting the target personnel information to a second service platform; and the second service platform carries out data entry on the received target personnel information.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program: the second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform; the second service platform issues the service assistance task to a task claim interface for display; the second service platform acquires a claiming request of a gridder of a claiming task for a service assistance task displayed on a task claiming interface; and the second service platform sends the state of the service assistance task claimed by the gridding personnel of the claimed task to the gridding personnel publishing the task according to the claimed request.
In one embodiment, after the second service platform sends the status of the service assistance task claimed by the gridder for the claimed task to the gridder publishing the task according to the claimed request, the processor when executing the computer program further performs the steps of: the second service platform acquires task completion information submitted by a gridder of the claimed task according to the claimed service assistance task; and the second service platform transmits the task completion information to the first service platform, and the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of: the second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform; the second service platform issues the service assistance task to a task claim interface for display; the second service platform acquires a claiming request of a gridder of a claiming task for a service assistance task displayed on a task claiming interface; and the second service platform sends the state of the service assistance task claimed by the gridding personnel of the claimed task to the gridding personnel publishing the task according to the claimed request.
In one embodiment, after the second service platform sends the status of the business assistance task claimed by the panelist of the claimed task to the panelist issuing the task according to the claimed request, the computer program when executed by the processor further implements the steps of: the second service platform acquires task completion information submitted by a gridder of the claimed task according to the claimed service assistance task; and the second service platform transmits the task completion information to the first service platform, and the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A method of traffic processing, the method comprising:
a first service platform acquires a service assistance task initiated by a gridder who issues the task, wherein the first service platform refers to a platform corresponding to a gridding information system;
a second service platform acquires the service assistance task through the first service platform, and issues the service assistance task to a task claim interface for displaying, wherein the second service platform refers to a platform corresponding to the service assistance task;
the second service platform acquires a claiming request initiated by a gridder of a claiming task to the service assisting task displayed on the task claiming interface, and after the service assisting task displayed on the task claiming interface is claimed, the second service platform changes the task state of the claimed service assisting task according to the claiming condition;
the second service platform transmits the changed task state to the first service platform according to the claim request;
and the first service platform sends the received task state to the terminal where the grid member issuing the task is located.
2. The method of claim 1, wherein the first service platform comprises a corporate grid platform; the first service platform acquires a service assistance task initiated by a gridder who issues the task, and the service assistance task comprises the following steps:
the cooperative grid platform acquires classification information and description information of the appeal information, which are filled by the grid personnel of the issued task according to the acquired appeal information;
submitting the appeal information to a department corresponding to the classification information for auditing;
and after the co-treatment grid platform obtains the result that the department passes the audit, transmitting the appeal information to a second service platform.
3. The method of claim 1, wherein after the first service platform sends the task-publishing girder according to the received task status, the method further comprises:
the second service platform acquires task completion information submitted by the gridding staff of the claimed task to the claimed service assistance task;
transmitting the task completion information to the first service platform;
and the first service platform modifies the completion state of the corresponding service assistance task according to the task completion information.
4. The method of claim 1, further comprising:
the first service platform acquires target personnel information submitted by the grid personnel;
submitting the target personnel information to a corresponding department for auditing;
when the auditing result of the department is passed, transmitting the target personnel information to the second service platform;
and the second service platform carries out data entry on the received target personnel information.
5. A method of traffic processing, the method comprising:
a second service platform acquires a service assistance task initiated by a gridder who issues the task through the first service platform, wherein the second service platform refers to a platform corresponding to the service assistance task;
the second service platform issues the service assistance task to a task claim interface for displaying;
the second service platform acquires a claiming request of a gridder of a claiming task for the service assisting task displayed on the task claiming interface, and after the service assisting task displayed on the task claiming interface is claimed, the second service platform changes the task state of the claimed service assisting task according to the claiming condition;
and the second service platform sends the state of the service assisting task claimed by the gridding staff of the claimed task to the terminal of the gridding staff issuing the task according to the claimed request.
6. The method of claim 5, wherein after the second service platform sends the status of the service assistance task claimed by the gridder for the claimed task to the task publishing gridder according to the claimed request, further comprising:
the second service platform acquires task completion information submitted by a gridder of a claimed task according to the claimed service assistance task;
and the second service platform transmits the task completion information to the first service platform, wherein the task completion information is used for the first service platform to modify the completion state of the corresponding service assistance task.
7. A traffic processing apparatus, characterized in that the apparatus comprises:
the first service platform task acquisition module is used for acquiring a service assistance task initiated by a gridder who issues the task by a first service platform, wherein the first service platform refers to a platform corresponding to a gridding information system;
the second service platform display module is used for a second service platform to acquire the service assistance task through the first service platform and issue the service assistance task to a task claim interface for display, wherein the second service platform refers to a platform corresponding to the service assistance task;
a second service platform claiming module, configured to obtain, by the second service platform, a claiming request initiated by a grid operator of a claiming task for a service assistance task displayed on the task claiming interface, and after the service assistance task displayed on the task claiming interface is claimed, change, by the second service platform, a task state of the claimed service assistance task according to a claiming condition;
the second service platform state feedback module is used for transmitting the changed task state to the first service platform by the second service platform according to the claim request; and the first service platform sends the received task state to the terminal where the grid member issuing the task is located.
8. A traffic processing apparatus, characterized in that the apparatus comprises:
the task acquisition module is used for a second service platform to acquire a service assistance task initiated by a gridder who issues the task through the first service platform, wherein the second service platform refers to a platform corresponding to the service assistance task;
the task display module is used for the second service platform to issue the service assistance task to a task claim interface for display;
a task claiming module, configured to obtain, by the second service platform, a claiming request of a girder of a claiming task for a service assistance task displayed on the task claiming interface, and after the service assistance task displayed on the task claiming interface is claimed, change, by the second service platform, a task state of the claimed service assistance task according to a claiming condition;
and the state feedback module is used for sending the state of the service assisting task claimed by the gridding staff of the claimed task to the terminal where the gridding staff issuing the task is located by the second service platform according to the claimed request.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 6 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 6.
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