CN111756935A - Information processing method of intelligent system and intelligent system - Google Patents

Information processing method of intelligent system and intelligent system Download PDF

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Publication number
CN111756935A
CN111756935A CN201911280276.9A CN201911280276A CN111756935A CN 111756935 A CN111756935 A CN 111756935A CN 201911280276 A CN201911280276 A CN 201911280276A CN 111756935 A CN111756935 A CN 111756935A
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voice
logistics distribution
electronic equipment
information
voice information
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杨长安
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Beijing Jingdong Century Trading Co Ltd
Beijing Wodong Tianjun Information Technology Co Ltd
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Beijing Jingdong Century Trading Co Ltd
Beijing Wodong Tianjun Information Technology Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command

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  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
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  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
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Abstract

The present disclosure provides an information processing method of an intelligent system, the intelligent system includes a wearable voice device, an electronic device, a voice recognition system and a logistics distribution system, the method includes: the wearable voice equipment receives voice information of a user and sends the voice information to the electronic equipment, the electronic equipment sends the received voice information to the voice recognition system, the voice recognition system converts the received voice information into text information and sends the text information to the electronic equipment, the electronic equipment generates a control instruction based on the text information and sends the control instruction to the logistics distribution system, and the logistics distribution system completes designated operation based on the control instruction.

Description

Information processing method of intelligent system and intelligent system
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to an information processing method for an intelligent system and an intelligent system.
Background
With the rapid development of the internet and electronic commerce, more and more users choose to shop online on an e-commerce platform and then take goods in a logistics distribution mode. However, as the amount of orders increases, logistics distribution is under great pressure, and how to improve logistics distribution efficiency becomes an urgent problem.
At present, the final link of logistics distribution mainly adopts a mode that a distributor dispatches vehicles one by one. However, the delivery efficiency of the deliverer is greatly reduced because the deliverer usually needs a large number of calls during the delivery process and performs a series of complicated operations on a handheld scanning device (such as a handheld logistics personal digital assistant).
However, in carrying out the presently disclosed concept, the inventors have found that there are at least the following problems in the related art. That is, at present, the delivery personnel have complicated manual operation in each link in the delivery process, so that the delivery efficiency is reduced, and meanwhile, the problem of driving safety also exists.
Disclosure of Invention
In view of the above, the present disclosure provides an information processing method of an intelligent system and an intelligent system.
One aspect of the present disclosure provides an information processing method of an intelligent system, where the intelligent system includes a wearable voice device, an electronic device, a voice recognition system, and a logistics distribution system, and the method includes: the wearable voice equipment receives user voice information and sends the voice information to the electronic equipment, the electronic equipment sends the received voice information to the voice recognition system, the voice recognition system converts the received voice information into text information and sends the text information to the electronic equipment, the electronic equipment generates a control instruction based on the text information and sends the control instruction to the logistics distribution system, and the logistics distribution system completes designated operation based on the control instruction.
According to an embodiment of the present disclosure, the electronic device sending the received voice information to the voice recognition system includes: the electronic equipment judges whether the voice information meets a preset condition, the preset condition comprises a keyword, and under the condition that the voice information meets the preset condition, the electronic equipment sends the voice information to the voice recognition system.
According to an embodiment of the present disclosure, the method further comprises: the logistics distribution system generates return voice information and sends the return voice information to the electronic equipment, the electronic equipment sends the received return voice information to the wearable voice equipment, and the wearable voice equipment plays the return voice information.
According to an embodiment of the present disclosure, the intelligent system further comprises: a telephone call center connected to the logistics distribution system. The logistics distribution system completes specified operations based on the control instruction, and the operations comprise: and the logistics distribution system sends the telephone number corresponding to the control instruction to the telephone call center so that the telephone call center establishes a call connection between the electronic equipment and the electronic equipment corresponding to the telephone number.
According to an embodiment of the present disclosure, the intelligent system further comprises: and the communication equipment is connected with the wearable voice equipment. The logistics distribution system completes specified operations based on the control instruction, and the operations comprise: and the logistics distribution system sends the telephone number corresponding to the control instruction and the telephone number of the communication equipment to the telephone call center so that the telephone call center establishes communication connection between the communication equipment and the electronic equipment corresponding to the telephone number.
Another aspect of the present disclosure provides an intelligent system, which includes a wearable voice device, an electronic device, a voice recognition system, and a logistics distribution system. The wearable voice equipment is used for receiving voice information of a user and sending the voice information to the electronic equipment, the electronic equipment is used for sending the received voice information to the voice recognition system, the voice recognition system is used for converting the received voice information into text information and sending the text information to the electronic equipment, the electronic equipment is further used for generating a control instruction based on the text information and sending the control instruction to the logistics distribution system, and the logistics distribution system is used for completing specified operation based on the control instruction.
According to an embodiment of the present disclosure, the electronic device is further configured to: judging whether the voice information meets a preset condition, wherein the preset condition comprises a keyword, and sending the voice information to the voice recognition system under the condition that the voice information meets the preset condition.
According to the embodiment of the disclosure, the logistics distribution system is further used for generating return voice information and sending the return voice information to the electronic equipment, the electronic equipment is further used for sending the received return voice information to the wearable voice equipment, and the wearable voice equipment is further used for playing the return voice information.
According to an embodiment of the present disclosure, the intelligent system further comprises: a telephone call center connected to the logistics distribution system. The logistics distribution system is further configured to: and sending the telephone number corresponding to the control instruction to the telephone call center. The telephone call center is configured to: and establishing a call connection between the electronic equipment and the electronic equipment corresponding to the telephone number.
According to an embodiment of the present disclosure, the intelligent system further comprises: and the communication equipment is connected with the wearable voice equipment. The logistics distribution system is further configured to: and sending the telephone number corresponding to the control instruction and the telephone number of the communication equipment to the telephone call center. The telephone call center is further configured to: and establishing a call connection between the call equipment and the electronic equipment corresponding to the call number.
According to the embodiment of the disclosure, the problem of low distribution efficiency caused by complicated manual operation of a distributor in each link of a distribution process in the related art can be at least partially solved. The intelligent system of the embodiment of the disclosure comprises wearable voice equipment, electronic equipment, a voice recognition system and a logistics distribution system, and distribution personnel can send instructions through the wearable voice equipment, so that the logistics system is controlled to complete designated operation, manual operation of the distribution personnel is reduced, and distribution efficiency is improved.
Drawings
The above and other objects, features and advantages of the present disclosure will become more apparent from the following description of embodiments of the present disclosure with reference to the accompanying drawings, in which:
fig. 1 schematically illustrates an information processing method of an intelligent system and an application scenario of the intelligent system according to an embodiment of the present disclosure;
FIG. 2 schematically illustrates a flow chart of an information processing method of an intelligent system according to an embodiment of the present disclosure;
FIG. 3 schematically illustrates a block diagram of an intelligent system according to an embodiment of the present disclosure;
FIG. 4 schematically illustrates a block diagram of an intelligent system according to another embodiment of the present disclosure; and
fig. 5 schematically illustrates a block diagram of an intelligent system according to yet another embodiment of the present disclosure.
Detailed Description
Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood that the description is illustrative only and is not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present disclosure.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features, steps, operations, and/or components, but do not preclude the presence or addition of one or more other features, steps, operations, or components.
All terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art unless otherwise defined. It is noted that the terms used herein should be interpreted as having a meaning that is consistent with the context of this specification and should not be interpreted in an idealized or overly formal sense.
Where a convention analogous to "at least one of A, B and C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B and C" would include but not be limited to systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.). Where a convention analogous to "A, B or at least one of C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B or C" would include but not be limited to systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.).
The embodiment of the present disclosure provides an information processing method of an intelligent system, where the intelligent system includes a wearable voice device, an electronic device, a voice recognition system, and a logistics distribution system, and the method includes: the wearable voice equipment receives voice information of a user and sends the voice information to the electronic equipment, the electronic equipment sends the received voice information to the voice recognition system, the voice recognition system converts the received voice information into text information and sends the text information to the electronic equipment, the electronic equipment generates a control instruction based on the text information and sends the control instruction to the logistics distribution system, and the logistics distribution system completes designated operation based on the control instruction.
Fig. 1 schematically illustrates an information processing method of an intelligent system and an application scenario 100 of the intelligent system according to an embodiment of the present disclosure.
It should be noted that fig. 1 is only an example of an application scenario in which the embodiments of the present disclosure may be applied to help those skilled in the art understand the technical content of the present disclosure, but does not mean that the embodiments of the present disclosure may not be applied to other devices, systems, environments or scenarios.
As shown in fig. 1, the application scenario 100 according to the embodiment may include a wearable voice device 110, an electronic device 120, a voice recognition system 130, and a logistics distribution system 140.
According to the embodiment of the disclosure, the wearable voice device 110 may be connected with the electronic device 120, for example, the wearable voice device 110 may be connected with the electronic device 120 through wireless communication. For example, wearable voice device 110 may be a bluetooth device, and establish a communication connection with electronic device 120 via bluetooth.
The wearable voice device 110 in the embodiment of the present disclosure may be, for example, a bluetooth headset, and wirelessly connects with the electronic device 120 through bluetooth. It is understood that the embodiment of the present disclosure does not limit the specific form of the wearable voice device 110, and those skilled in the art can set the specific form of the wearable voice device according to actual needs, for example, the wearable voice device 110 may also be smart glasses, etc.
According to the embodiment of the present disclosure, the electronic device 120 may be, for example, an electronic device having a barcode scanning function, for example, the electronic device 120 may be capable of scanning a one-dimensional code and/or a two-dimensional code. The electronic device 120 may be a handheld scanning device, for example, the electronic device 120 may be a handheld, logistical Personal Digital Assistant (PDA) device.
In the embodiment of the present disclosure, the electronic device 120 may have a corresponding application installed therein, and the application may be connected to a corresponding backend system. For example, a logistics distribution application may be installed in the electronic device 120, so that the electronic device 120 can be connected to the logistics distribution system 140. A speech recognition application may also be installed in the electronic device 120 so that the electronic device 120 may be connected to the speech recognition system 130.
The speech recognition system 130 may be a server system that provides background services for applications. For example, the received voice information and the like may be analyzed and processed, and the processing result may be fed back to the electronic device 120.
The logistics distribution system 140 can be a server system that provides background services for applications. For example, the received user request and the like may be analyzed and processed, and the processing result may be fed back to the electronic device 120.
In the application scenario of the embodiment of the disclosure, the logistics distribution personnel can wear the wearable voice device 110, receive the voice information of the distribution personnel through the wearable voice device 110, and send the voice information to the electronic device 120, the electronic device 120 forwards the voice information to the voice recognition system 130, the voice recognition system 130 converts the received voice information into text information and returns the text information to the electronic device 120, the electronic device 120 generates a control instruction based on the text information and sends the control instruction to the logistics distribution system 140, and the logistics distribution system 140 completes the specified operation based on the control instruction, so that the purpose that the distribution personnel can control the logistics distribution system 140 to complete the corresponding operation by sending the voice instruction to the wearable voice device 110 can be achieved, the tedious problem that the distribution personnel need to manually operate the PDA to control the logistics distribution system to complete the corresponding operation in the related technology is solved, the distribution efficiency is improved.
Fig. 2 schematically shows a flow chart of an information processing method of an intelligent system according to an embodiment of the present disclosure.
According to an embodiment of the present disclosure, an intelligent system may include a wearable voice device, an electronic device, a voice recognition system, and a logistics distribution system. Wherein, wearing formula speech equipment is connected with electronic equipment, and electronic equipment is connected with speech recognition system and logistics distribution system.
As shown in fig. 2, the method includes operations S201 to S205.
In operation S201, the wearable voice device receives voice information of a user and transmits the voice information to the electronic device.
According to the embodiment of the disclosure, the wearable voice device may be connected to the electronic device through bluetooth, for example, a communication Connection may be established with the electronic device through a bluetooth physical link (SCO for short) or an Advanced Audio Distribution Profile (A2 DP for short) link.
For example, the wearable voice device may be awakened by voice or by pressing a key, and the wearable voice device sends a connection request to the electronic device through a bluetooth command. The electronic device can send a HeartBeat packet (HeartBeat) to the wearable voice device every preset time to detect whether the wearable voice device and the electronic device are in a connection state.
In this embodiment of the disclosure, after the wearable voice device establishes communication connection with the electronic device, the wearable voice device can upload the received user voice information to the electronic device, so that the electronic device can process the received user voice information.
In operation S202, the electronic device transmits the received voice information to the voice recognition system.
According to the embodiment of the disclosure, the electronic device may first determine whether the received voice information satisfies a preset condition, and then send the voice information to the voice recognition system when the voice information satisfies the preset condition.
In the embodiment of the present disclosure, the preset condition may include a keyword, and the keyword may include a key instruction word such as "connect", "call", or "put to the right". The preset condition may also include a keyword and an order number, and for example, may include the last 4 digits of the keyword and the order number.
According to the embodiment of the disclosure, an application program for voice recognition can be installed in the electronic device, so that the electronic device can send voice information to a background system corresponding to the application program, and the background system can process the voice information. For example, the electronic device may send the voice information meeting the preset condition to the voice recognition system for processing by the voice recognition system.
In operation S203, the voice recognition system converts the received voice information into text information and transmits the text information to the electronic device.
According to the embodiment of the disclosure, the voice recognition system can analyze and convert the voice information into corresponding text information. Alternatively, the speech recognition system may parse and semantically recognize the speech information to generate text information in a specific format. For example, text information in the format of "instruction word + order number" is generated.
For example, if the speech information is "please contact a customer with an order ending number of XXXX", the speech recognition system may directly convert the speech information into corresponding text information "please contact a customer with an order ending number of XXXX", and the speech recognition system may also perform semantic recognition on the speech information and then generate text information of "call + XXXX".
In operation S204, the electronic device generates a control instruction based on the text information and transmits the control instruction to the logistics distribution system.
According to an embodiment of the present disclosure, the control instruction may include an instruction keyword and an instruction object. The instruction key may include, for example, "call", and the instruction object may be, for example, "telephone number of customer with order ending XXXX". The control instructions may also include only instruction keywords, for example, an instruction keyword may include "on".
In the embodiment of the disclosure, when the instruction keyword of the control instruction is related to the logistics distribution system, the control instruction is sent to the logistics distribution system. For example, when the control instruction includes an instruction keyword and an instruction object. For example, the instruction keyword includes call, put, etc., and the instruction object includes an order number.
In another embodiment of the present disclosure, when the instruction keyword of the control instruction is related to the electronic device or other devices, the control instruction may be sent to the corresponding device. For example, if the instruction keyword is "call on", the electronic device may send a control instruction to the connected device that is receiving the call.
In still another embodiment of the present disclosure, a processor may be further disposed in the wearable voice device, and when the wearable voice device receives the voice message of "call on", the wearable voice device directly controls the incoming call device connected thereto to make a call.
According to an embodiment of the present disclosure, a processor may be provided in a wearable voice device. The wearable voice equipment can directly respond to certain voice instructions to control the corresponding equipment. For example, the connected calling equipment is controlled to be connected to the call in direct response to the command of 'call connection'. The wearable voice equipment can also perform preliminary screening on the received voice information, and the voice information meeting the preset conditions is sent to the electronic equipment, so that the electronic equipment sends the voice information to the voice recognition system to perform semantic analysis on the voice information, and then text information is generated and returned. Wearable voice equipment can also send received voice information to electronic equipment, carries out preliminary screening to voice information by electronic equipment, sends the voice information who satisfies the preset condition to speech recognition system carries out semantic recognition to it.
In operation S205, the logistics distribution system completes the designated operation based on the control instruction.
In the embodiment of the present disclosure, information of each distributor, for example, orders corresponding to the distributors, order information of each order, user information, and the like, may be stored in the logistics distribution system.
According to the embodiment of the disclosure, the logistics distribution system can complete the designated operation based on the control instruction, and after the operation is completed or the operation is failed, the return voice information can be generated and sent to the electronic device, the electronic device can send the received return voice information to the wearable voice device, and the wearable voice device plays the return voice information, so that a distributor can master the current situation.
In an embodiment of the present disclosure, the control instruction may be "put XXXX properly", the logistics distribution system receives the control instruction, determines whether an order with a tail number XXXX exists under the name of the distributor, if not, returns a voice message "this order number does not exist", if so, determines whether the order conforms to voice put properly, if not, returns a voice message "please operate on an electronic device (PDA)", and if so, returns a voice message "order put successfully", and accordingly updates the status of the order to put properly in the logistics distribution system.
In another embodiment of the present disclosure, the control instruction may be "call XXXX", the logistics distribution system receives the control instruction, determines whether an order with a tail number of XXXX exists under the name of the distributor, if not, returns a voice message "this order number does not exist", if so, queries a user telephone number corresponding to the order, if not, returns a voice message "order telephone number does not exist", and if so, returns a voice message "call in progress", and controls a telephone call center to perform a call operation.
Specifically, the intelligent system in the embodiment of the present disclosure may further include a telephone call center, where the telephone call center may be connected to a logistics distribution system, and the logistics distribution system may implement a control instruction of "call XXXX" by controlling the telephone call center.
In the case that the electronic device in the embodiment of the present disclosure has a call function, the logistics distribution system may send the phone number corresponding to the control instruction and the phone number of the electronic device to the phone call center, so that the phone call center establishes a call connection between the electronic device and the electronic device corresponding to the phone number, and thus, a distributor can establish a call with a user corresponding to an order number through the electronic device, thereby facilitating distribution work of the distributor.
In another embodiment of the present disclosure, if the electronic device has a call function, the logistics distribution system can also control the electronic device to directly dial the phone number corresponding to the control instruction.
Or, under the condition that the electronic device in the embodiment of the present disclosure does not have a call function, the intelligent system may further include a call device of the distributor, the call device is connected to the wearable voice device, and the logistics distribution system may send the phone number corresponding to the control instruction and the phone number of the call device to the phone call center, so that the phone call center establishes a call connection between the call device and the electronic device corresponding to the phone number, so that the distributor can establish a call with the user corresponding to the order number through the call device, and the distribution work of the distributor is facilitated.
The intelligent system comprises the wearable voice equipment, the electronic equipment, the voice recognition system and the logistics distribution system, so that a distributor can realize interaction with the logistics distribution system through voice, the logistics distribution system completes corresponding operation, the tedious process that the distributor manually operates the logistics distribution system is reduced, the working efficiency is improved, and the safety in working can be improved.
The intelligent system of the embodiment of the disclosure further comprises a telephone call center, and the logistics distribution system can control the telephone call center to establish the call connection between the distributor and the order user based on the control instruction, so that the tedious operation of searching for the order by the distributor to obtain the call and then dialing through is reduced, and the distribution efficiency is improved.
Fig. 3 schematically illustrates a block diagram of an intelligent system 300 according to an embodiment of the disclosure.
As shown in fig. 3, the intelligent system 300 includes a wearable voice device 310, an electronic device 320, a voice recognition system 330, and a logistics distribution system 340. The wearable voice device 310 is connected to the electronic device 320, and the electronic device 320 is connected to the voice recognition system 330 and the logistics distribution system 340.
The wearable voice device 310 is used for receiving voice information of a user and sending the voice information to the electronic device 320.
The electronic device 320 is configured to send the received voice information to the voice recognition system 330.
The speech recognition system 330 is configured to convert the received speech information into text information and transmit the text information to the electronic device 320.
The electronic device 320 is further configured to generate a control instruction based on the text information and send the control instruction to the logistics distribution system 340.
The logistics distribution system 340 is used for completing the specified operation based on the control instruction.
According to the embodiment of the present disclosure, the electronic device 320 is further configured to determine whether the voice information satisfies a preset condition, where the preset condition includes a keyword, and send the voice information to the voice recognition system 330 when the voice information satisfies the preset condition.
The logistics distribution system 340 is further configured to generate a return voice message and send the return voice message to the electronic device 320 according to the embodiment of the disclosure. Electronic device 320 is also used to send the received return voice information to wearable voice device 310. Wearable voice device 310 is also used to play back voice information.
The intelligent system 300 of the embodiment of the present disclosure includes the wearable voice device 310, the electronic device 320, the voice recognition system 330, and the logistics distribution system 340, so that a distributor can interact with the logistics distribution system 340 through voice information, so that the logistics distribution system 340 completes corresponding operations, a tedious process that the distributor manually operates the logistics distribution system 340 through the electronic device 320 is reduced, work efficiency is improved, and safety during work can be improved.
Fig. 4 schematically illustrates a block diagram of an intelligent system 400 according to another embodiment of the disclosure.
As shown in fig. 4, the intelligent system 400 includes a wearable voice device 310, an electronic device 320, a voice recognition system 330, a logistics distribution system 340, and a telephone call center 350. The wearable voice device 310 is connected to the electronic device 320, the electronic device 320 is connected to the voice recognition system 330 and the logistics distribution system 340, and the logistics distribution system 340 is connected to the telephone call center 350.
The wearable voice device 310 is used for receiving voice information of a user and sending the voice information to the electronic device 320.
The electronic device 320 is configured to send the received voice information to the voice recognition system 330.
The speech recognition system 330 is configured to convert the received speech information into text information and transmit the text information to the electronic device 320.
The electronic device 320 is further configured to generate a control instruction based on the text information and send the control instruction to the logistics distribution system 340.
The logistics distribution system 340 is used for completing the specified operation based on the control instruction.
The logistics distribution system 340 is further configured to send the telephone number corresponding to the control instruction to the telephone call center 350.
The phone call center 350 is used for establishing a call connection between the electronic device 320 and the electronic device corresponding to the phone number.
The intelligent system of the embodiment of the present disclosure further includes a telephone call center 350, and the logistics distribution system 340 can control the telephone call center 350 to establish a call connection between a distributor and an order user based on a control instruction, so as to reduce the tedious operation of the distributor to find an order and obtain a call to dial, and improve the distribution efficiency.
Fig. 5 schematically illustrates a block diagram of an intelligent system 500 according to yet another embodiment of the present disclosure.
As shown in fig. 5, the intelligent system 500 includes a wearable voice device 310, an electronic device 320, a voice recognition system 330, a logistics distribution system 340, a phone call center 350, and a telephony device 360. The wearable voice device 310 is connected with the electronic device 320 and the communication device 360, the electronic device 320 is connected with the voice recognition system 330 and the logistics distribution system 340, and the logistics distribution system 340 is connected with the telephone call center 350.
The wearable voice device 310 is used for receiving voice information of a user and sending the voice information to the electronic device 320.
The electronic device 320 is configured to send the received voice information to the voice recognition system 330.
The speech recognition system 330 is configured to convert the received speech information into text information and transmit the text information to the electronic device 320.
The electronic device 320 is further configured to generate a control instruction based on the text information and send the control instruction to the logistics distribution system 340.
The logistics distribution system 340 is used for completing the specified operation based on the control instruction.
The logistics distribution system 340 is further configured to send the telephone number corresponding to the control instruction and the telephone number of the telephony device 360 to the telephone call center 350.
The phone call center 350 is used to establish a call connection between the telephony device 360 and the electronic device corresponding to the phone number.
The intelligent system of the embodiment of the present disclosure further includes a telephone call center 350 and a call device 360 of the distributor, and the logistics distribution system 340 can control the telephone call center 350 to establish a call connection between the distributor and the order user based on the control instruction, thereby reducing the tedious operation of the distributor to find the order and obtain the call to dial again, and improving the distribution efficiency.
It should be noted that the implementation, solved technical problems, implemented functions, and achieved technical effects of each device/system and the like in the system part embodiment are respectively the same as or similar to the implementation, solved technical problems, implemented functions, and achieved technical effects of each corresponding step in the method part embodiment, and are not described herein again.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a program segment, or a portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
As another aspect, the present disclosure also provides a computer-readable medium, which may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to perform: obtaining a set of tool classes, the set of tool classes comprising at least one tool class, each tool class in the at least one tool class comprising a method, the method of each tool class configured to read data and convert a format of the data into a first format that satisfies requirements of a test framework; creating an object of a tool class corresponding to the test data based on the storage information of the test data and the tool class set; and calling a method of the tool class corresponding to the test data based on the object so as to read the test data and convert the format of the test data into a first format meeting the requirements of a test framework.
The embodiments of the present disclosure have been described above. However, these examples are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although the embodiments are described separately above, this does not mean that the measures in the embodiments cannot be used in advantageous combination. The scope of the disclosure is defined by the appended claims and equivalents thereof. Various alternatives and modifications can be devised by those skilled in the art without departing from the scope of the present disclosure, and such alternatives and modifications are intended to be within the scope of the present disclosure.

Claims (10)

1. An information processing method of an intelligent system, wherein the intelligent system comprises a wearable voice device, an electronic device, a voice recognition system and a logistics distribution system, the method comprising:
the wearable voice equipment receives voice information of a user and sends the voice information to the electronic equipment;
the electronic equipment sends the received voice information to the voice recognition system;
the voice recognition system converts the received voice information into text information and sends the text information to the electronic equipment;
the electronic equipment generates a control instruction based on the text information and sends the control instruction to the logistics distribution system; and
and the logistics distribution system completes specified operation based on the control instruction.
2. The method of claim 1, wherein the electronic device sends the received voice information to the voice recognition system, comprising:
the electronic equipment judges whether the voice information meets a preset condition or not, wherein the preset condition comprises a keyword; and
and under the condition that the voice information meets the preset condition, the electronic equipment sends the voice information to the voice recognition system.
3. The method of claim 1, further comprising:
the logistics distribution system generates return voice information and sends the return voice information to the electronic equipment;
the electronic equipment sends the received returned voice information to the wearable voice equipment;
and the wearable voice equipment plays the returned voice information.
4. The method of claim 1, wherein:
the intelligent system further comprises:
a telephone call center connected to the logistics distribution system; the logistics distribution system completes specified operations based on the control instruction, and the operations comprise:
and the logistics distribution system sends the telephone number corresponding to the control instruction to the telephone call center so that the telephone call center establishes a call connection between the electronic equipment and the electronic equipment corresponding to the telephone number.
5. The method of claim 4, wherein:
the intelligent system further comprises:
the communication equipment is connected with the wearable voice equipment; the logistics distribution system completes specified operations based on the control instruction, and the operations comprise:
and the logistics distribution system sends the telephone number corresponding to the control instruction and the telephone number of the communication equipment to the telephone call center so that the telephone call center establishes communication connection between the communication equipment and the electronic equipment corresponding to the telephone number.
6. An intelligent system, comprising a wearable voice device, an electronic device, a voice recognition system, and a logistics distribution system, wherein:
the wearable voice equipment is used for receiving voice information of a user and sending the voice information to the electronic equipment;
the electronic equipment is used for sending the received voice information to the voice recognition system;
the voice recognition system is used for converting the received voice information into text information and sending the text information to the electronic equipment;
the electronic equipment is also used for generating a control instruction based on the text information and sending the control instruction to the logistics distribution system; and
the logistics distribution system is used for completing specified operations based on the control instruction.
7. The system of claim 6, wherein the electronic device is further configured to:
judging whether the voice information meets a preset condition or not, wherein the preset condition comprises a keyword; and
and under the condition that the voice information meets the preset condition, sending the voice information to the voice recognition system.
8. The system of claim 6, wherein:
the logistics distribution system is also used for generating return voice information and sending the return voice information to the electronic equipment;
the electronic equipment is also used for sending the received return voice information to the wearable voice equipment;
the wearable voice equipment is also used for playing the returned voice information.
9. The system of claim 6, wherein:
the intelligent system further comprises:
a telephone call center connected to the logistics distribution system;
the logistics distribution system is further configured to:
sending the telephone number corresponding to the control instruction to the telephone call center;
the telephone call center is configured to:
and establishing a call connection between the electronic equipment and the electronic equipment corresponding to the telephone number.
10. The system of claim 9, wherein:
the intelligent system further comprises:
the communication equipment is connected with the wearable voice equipment;
the logistics distribution system is further configured to:
sending the telephone number corresponding to the control instruction and the telephone number of the communication equipment to the telephone call center;
the telephone call center is further configured to:
and establishing a call connection between the call equipment and the electronic equipment corresponding to the telephone number.
CN201911280276.9A 2019-12-12 2019-12-12 Information processing method of intelligent system and intelligent system Pending CN111756935A (en)

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Application publication date: 20201009