CN111752724A - Customer information modification system and method - Google Patents
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Abstract
The invention discloses a system and a method for modifying customer information, wherein the method comprises the following steps: the bank front-end system receives a client information modification request and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service; the bank back-end system receives the merged multiple items of customer information to be modified sent by the bank front-end system; and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified. The invention can combine a plurality of items of client information to be modified and send the combined information to each back-end system, thereby avoiding multiple interactions with each back-end system and improving the efficiency of modifying the plurality of items of client information.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a client information modification system and a client information modification method.
Background
At present, a bank sets various customer information maintenance programs for different types of customers, a plurality of services are required to be called when customer information is modified each time, the services belong to different bank back-end systems, and a teller needs to submit modification parameters of each item of information to each back-end system for related service processing when a bank front-end system modifies a plurality of items of information of the customer, so that interaction with each back-end system is required for a plurality of times in the process of modifying the plurality of items of information, the programs are complex, and the efficiency is low.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides a bank front-end system, which is used for improving the efficiency of modifying a plurality of client information and comprises the following components:
the modification information determining module is used for receiving a client information modification request and determining a plurality of items of client information to be modified;
the service determining module is used for determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems;
the information merging module is used for merging a plurality of items of customer information to be modified;
and the information sending module is used for sending the combined multiple items of client information to be modified to the bank back-end systems corresponding to the services.
The embodiment of the invention provides a bank back-end system, which is used for improving the efficiency of modifying a plurality of client information and comprises the following components:
the information receiving module is used for receiving the merged multiple items of customer information to be modified sent by the bank front-end system;
and the service processing module is used for respectively processing related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
The embodiment of the invention provides a customer information modification system, which is used for improving the efficiency of modifying a plurality of items of customer information and comprises: a bank front-end system as described above, a bank back-end system as described above.
The embodiment of the invention provides a client information modification method, which is used for improving the efficiency of modifying a plurality of items of client information and comprises the following steps:
receiving a client information modification request, and determining a plurality of items of client information to be modified;
determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems;
merging a plurality of items of customer information to be modified;
and sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service.
The embodiment of the invention provides a client information modification method, which is used for improving the efficiency of modifying a plurality of items of client information and comprises the following steps:
receiving the merged multiple items of customer information to be modified sent by the bank front-end system;
and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
The embodiment of the invention provides a client information modification method, which is used for improving the efficiency of modifying a plurality of items of client information and comprises the following steps:
the bank front-end system receives a client information modification request and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; and sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service.
The bank back-end system receives the merged multiple items of customer information to be modified sent by the bank front-end system; and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the client information modification method is realized when the processor executes the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above-mentioned client information modification method is stored in the computer-readable storage medium.
The embodiment of the invention comprises the following steps: the bank front-end system receives a client information modification request and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service; the bank back-end system receives the merged multiple items of customer information to be modified sent by the bank front-end system; and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified. According to the invention, multiple items of client information to be modified are merged and then sent to each back-end system, so that multiple interactions with each back-end system can be avoided, and the efficiency of modifying the multiple items of client information is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
FIG. 1 is a schematic diagram of a bank front-end system architecture in an embodiment of the invention;
FIG. 2 is a schematic diagram of another architecture of a bank front-end system in accordance with an embodiment of the present invention;
FIG. 3 is a schematic diagram of a bank back-end system architecture in an embodiment of the invention;
FIG. 4 is a diagram illustrating a structure of a client information modification system according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of an embodiment of the present invention;
FIG. 6 is a schematic diagram of a process of a method for modifying customer information according to an embodiment of the present invention (from a bank front-end system perspective);
FIG. 7 is a schematic diagram of a process of a method for modifying customer information according to an embodiment of the present invention (from a bank backend system perspective);
fig. 8 is a schematic diagram (from the perspective of the whole system) of a process of a method for modifying customer information according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As will be appreciated by one skilled in the art, embodiments of the present invention may be embodied as a system, apparatus, method or computer program product. Accordingly, the present disclosure may be embodied in the form of: entirely hardware, entirely software (including firmware, resident software, micro-code, etc.), or a combination of hardware and software.
An embodiment of the present invention provides a bank front-end system, configured to improve efficiency of modifying multiple pieces of client information, where fig. 1 is a schematic diagram of a structure of the bank front-end system in an embodiment of the present invention, as shown in fig. 1, the system includes:
a modification information determining module 101, configured to receive a client information modification request, and determine multiple items of client information to be modified;
the service determining module 102 is configured to determine, according to a client type, a plurality of services that need to be invoked when a plurality of pieces of client information are modified, where the plurality of services belong to different bank backend systems;
the information merging module 103 is used for merging a plurality of items of customer information to be modified;
and the information sending module 104 is configured to send the combined multiple items of client information to be modified to the bank back-end systems corresponding to the respective services.
As shown in fig. 1, the embodiment of the present invention receives a client information modification request through a bank front-end system, and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; the bank front-end system combines the plurality of items of client information to be modified and then sends the combined plurality of items of client information to be modified to each back-end system, so that the interaction with each back-end system for many times can be avoided, and the efficiency of modifying the plurality of items of client information is improved.
In one embodiment, the modification information determining module 101 is specifically configured to:
after receiving a client information modification request, verifying the identity information of a client;
and after the customer identity information passes the verification, determining a plurality of items of customer information to be modified.
In particular, the client information may include: the modification information determining module 101 may receive a client information modification request, compare the client information modification request with original client information pre-stored in a bank front-end system, and determine a plurality of items of client information to be modified, so that modified client information may be sent to each bank back-end system only, unnecessary interaction with each bank back-end system is reduced, the modification information determining module 101 may also perform verification of client identity information, and relevant information is sent to each bank back-end system after verification is passed, so that a success rate of business processing of the bank back-end systems may be improved.
In one embodiment, the traffic determination module 102 is further configured to:
according to a plurality of services which need to be called when a plurality of items of client information are modified, interface interfaces of all the services are called from different bank back-end systems respectively;
the information sending module 104 is specifically configured to:
and sequentially sending the combined multiple items of customer information to be modified to the interface interfaces of the services according to the calling sequence of the services.
In specific implementation, since different types of clients need to invoke different services when modifying client information, and the services belong to different bank backend systems, for example, the services may include: an encryption system, an account association relationship system, an anti-money laundering system, an information modification system and the like, and the invention is not limited by the above. The service determination module 102 may first determine, according to the client type, a plurality of services that need to be invoked when a plurality of pieces of client information are modified, and an invocation order of each service, for example: for special customers such as blacklist customers, white list customers, VIP customers and the like, an encryption system needs to be sent for information encryption processing, for customers with multiple accounts in and out, an account association relationship system needs to be sent for account uniqueness judgment and processing, for customers related to anti-money laundering monitoring, an anti-money laundering system needs to be sent for in-process monitoring (blacklist retrieval) judgment and processing, and the calling sequence of each service can be, for example: the information encryption processing is firstly performed, then in-process monitoring is performed, then account uniqueness judgment and processing are performed, and finally information modification is performed, it should be noted that other types of services and calling sequences can be included, and the invention is not limited thereto. The service determining module 102 may also call the interface interfaces of each service from different bank backend systems for unified display, without the need for a bank teller to manually find the interface interfaces of each service in sequence, because the input data of different services may be different, the bank teller may control and judge the input data of different services on the interface interfaces of each service to perform logic control between different services.
The information merging module 103 can merge multiple items of client information to be modified, and the information sending module 104 can serially send the merged multiple items of client information to be modified to the interface interfaces of the services according to the calling sequence of the services, so that multiple interactions with each back-end system can be avoided, and the efficiency of modifying the multiple items of client information is improved. Since the information modification system needs to perform the service of modifying each item of client information, the information sending module 104 may also send the combined multiple items of client information to be modified to the interface of the information modification system in a circulating manner.
Fig. 2 is a schematic diagram of another structure of a bank front-end system in an embodiment of the present invention, as shown in fig. 2, in an embodiment, the system further includes: and the display module 105 is configured to merge and display the modification results of the multiple items of client information after all the service processing is completed.
As shown in fig. 2, in one embodiment, the system further comprises: and the voucher printing module 106 is used for merging and printing the modification results of the plurality of items of customer information after all business processing is finished.
As shown in fig. 2, in one embodiment, the system further comprises: and the modification result sending module 107 is used for merging and sending the modification results of the plurality of items of customer information to a plurality of bank back-end systems after all business processing is finished.
In specific implementation, after all business processes are completed, the display module 105 may integrate the data packets and the print packets returned by each backend system, and display the modification results of multiple pieces of client information at one time, and the voucher printing module 106 may print the business vouchers of the modification results of multiple pieces of client information at one time, so as to avoid printing vouchers for multiple times, and in addition, after all business processes are completed, the modification result sending module 107 may combine the modification results of multiple pieces of client information and send the modification results to each bank backend system, so as to achieve synchronization of information of each bank backend system.
An embodiment of the present invention provides a bank backend system, so as to improve efficiency of modifying multiple pieces of client information, where fig. 3 is a schematic diagram of a bank backend system structure in an embodiment of the present invention, as shown in fig. 3, the system includes:
the information receiving module 201 is configured to receive multiple items of merged client information to be modified, which is sent by a bank front-end system;
and the service processing module 202 is configured to process related services modified by each item of customer information according to the combined multiple items of customer information to be modified.
In specific implementation, the information receiving module 201 of the bank back-end system may receive multiple pieces of merged customer information to be modified sent by the bank front-end system, and the service processing module 202 may respectively process related services modified by each piece of customer information according to the multiple pieces of merged customer information to be modified, for example: the information modification system performs combined verification and combined authorization on the combined to-be-modified multiple items of customer information, so that the times of verification and authorization can be reduced, then modification services corresponding to various items of customer information modification are processed respectively, the anti-money laundering system adds an in-event monitoring check point, and in-event monitoring check can be performed on the combined to-be-modified multiple items of customer information.
An embodiment of the present invention provides a client information modification system, configured to improve efficiency of modifying multiple items of client information, where fig. 4 is a schematic diagram of a structure of the client information modification system in the embodiment of the present invention, as shown in fig. 4, the system includes: a bank front-end system as described above, a bank back-end system as described above.
The following is a specific example to facilitate an understanding of how the invention may be practiced. Fig. 5 is a schematic diagram of an embodiment of the present invention, as shown in fig. 5, including the following steps:
the first step is as follows: the bank front-end system receives the client information modification request, verifies the identity information of the client, and determines a plurality of items of client information to be modified after the client identity information is verified;
the second step is that: the bank front-end system determines an encryption service, an in-process monitoring service, an account uniqueness judgment service and an information modification service which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the services respectively belong to an encryption system, an account association relation system, an anti-money laundering system and an information modification system, and the bank front-end system calls interface interfaces of all the services from all the bank back-end systems to carry out unified display;
the third step: the bank front-end system merges a plurality of items of customer information to be modified;
the fourth step: the bank front-end system sends the combined multiple items of client information to be modified to an interface of an encryption service, the encryption system carries out encryption processing and returns the combined multiple items of client information after encryption;
the fifth step: the bank front-end system sends the encrypted and combined multiple items of client information to an interface of the in-service monitoring service, the anti-money laundering system performs in-service monitoring and inspection and returns an anti-money laundering inspection result;
and a sixth step: the bank teller judges whether the anti-money laundering check result is normal, if so, the bank teller instructs a bank front-end system to send the encrypted and combined multiple items of customer information to an interface for account uniqueness judgment, and the account association relation system judges the account uniqueness and returns a uniqueness judgment result;
the seventh step: the bank teller judges whether the uniqueness judgment result is normal or not, if so, the bank teller instructs a bank front-end system to circularly send the encrypted and combined multiple items of client information to an interface of the information modification service, the information modification system performs combination verification and combination authorization, if the verification and authorization are wrong, the first step is returned for re-execution, and if the verification and authorization pass, each item of client information modification service is respectively performed, and a client information modification result is returned;
eighth step: the bank front-end system caches and displays the modification results of a plurality of items of customer information at one time;
the ninth step: the bank front-end system prints the business certificate of the modification result of a plurality of items of customer information at one time;
the tenth step: and merging and sending the modification results of the plurality of items of customer information to each bank back-end system for information synchronization, and ending the service processing.
Based on the same inventive concept, the embodiment of the present invention provides a client information modification method (from the perspective of a bank front-end system), as in the following embodiment. Because the principle of solving the problem of the client information modification system is similar to that of the client information modification method, the implementation of the method can be referred to the implementation of the system, and repeated details are not repeated.
Fig. 6 is a schematic diagram (from the perspective of a bank front-end system) of a flow of a method for modifying client information according to an embodiment of the present invention, as shown in fig. 6, the method includes:
step 301: receiving a client information modification request, and determining a plurality of items of client information to be modified;
step 302: determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems;
step 303: merging a plurality of items of customer information to be modified;
step 304: and sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service.
In one embodiment, step 302 further comprises: according to a plurality of services which need to be called when a plurality of items of client information are modified, interface interfaces of all the services are called from different bank back-end systems respectively;
step 304 further comprises:
and sequentially sending the combined multiple items of customer information to be modified to the interface interfaces of the services according to the calling sequence of the services.
In one embodiment, step 301 may comprise:
after receiving a client information modification request, verifying the identity information of a client;
and after the customer identity information passes the verification, determining a plurality of items of customer information to be modified.
In one embodiment, the method further comprises: and after all the business processing is finished, combining and displaying the modification results of the plurality of items of customer information.
In one embodiment, the method further comprises: and after all the business processing is finished, combining and printing the modification results of the plurality of items of customer information.
In one embodiment, the method further comprises: and after all business processing is finished, combining and sending modification results of a plurality of items of customer information to a plurality of bank back-end systems.
Based on the same inventive concept, an embodiment of the present invention provides a method for modifying client information (from the perspective of a bank backend system) to improve the efficiency of modifying multiple items of client information, as shown in fig. 7, where the method includes:
step 401: receiving the merged multiple items of customer information to be modified sent by the bank front-end system;
step 402: and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
Based on the same inventive concept, an embodiment of the present invention provides a method for modifying customer information (from the perspective of the whole system) to improve the efficiency of modifying multiple items of customer information, as shown in fig. 8, the method includes:
step 501: the bank front-end system receives a client information modification request and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the plurality of services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service;
step 502: the bank back-end system receives the merged multiple items of customer information to be modified sent by the bank front-end system; and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the client information modification method is realized when the processor executes the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above-mentioned client information modification method is stored in the computer-readable storage medium.
In summary, the system and the method for modifying client information provided by the embodiment of the invention have the following advantages:
(1) the bank front-end system combines a plurality of items of customer information to be modified and then sends the combined information to each back-end system, so that the interaction with each back-end system for a plurality of times can be avoided, the interaction times with each back-end system are reduced, the efficiency of modifying the plurality of items of customer information is improved, and the customer experience is further improved;
(2) the bank front-end system can call the interface interfaces of all the services from different bank back-end systems for unified display, and a bank teller is not required to manually search the interface interfaces of all the services, so that the operation flow is simplified, and the efficiency is improved;
(3) the bank front-end system displays the modification results of the plurality of items of client information at one time, and prints the business certificates of the modification results of the plurality of items of client information at one time, so that the certificates can be prevented from being printed for many times, and the operation flow is simplified;
(4) the bank front-end system combines and sends the modification results of the plurality of items of client information to each bank back-end system, so that the information synchronization of each bank back-end system is realized, and the consistency and the accuracy of the client information are improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and variations of the embodiment of the present invention may occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (13)
1. A bank front-end system, comprising:
the modification information determining module is used for receiving a client information modification request and determining a plurality of items of client information to be modified;
the system comprises a business determining module, a business determining module and a business determining module, wherein the business determining module is used for determining a plurality of businesses which need to be called when a plurality of items of customer information are modified according to the types of customers, and the businesses belong to different bank back-end systems;
the information merging module is used for merging a plurality of items of customer information to be modified;
and the information sending module is used for sending the combined multiple items of client information to be modified to the bank back-end systems corresponding to the services.
2. The system of claim 1, wherein the traffic determination module is further to:
according to a plurality of services which need to be called when a plurality of items of client information are modified, interface interfaces of all the services are called from different bank back-end systems respectively;
the information sending module is specifically configured to:
and sequentially sending the combined multiple items of customer information to be modified to the interface interfaces of the services according to the calling sequence of the services.
3. The system of claim 1, wherein the modification information determination module is specifically configured to:
after receiving a client information modification request, verifying the identity information of a client;
and after the customer identity information passes the verification, determining a plurality of items of customer information to be modified.
4. The system of claim 1, further comprising: and the display module is used for merging and displaying the modification results of the plurality of items of customer information after all business processing is finished.
5. The system of claim 1, further comprising: and the voucher printing module is used for merging and printing the modification results of the plurality of items of customer information after all business processing is finished.
6. The system of claim 1, further comprising: and the modification result sending module is used for merging and sending the modification results of the plurality of items of customer information to a plurality of bank back-end systems after all business processing is finished.
7. A bank backend system, comprising:
the information receiving module is used for receiving the merged multiple items of customer information to be modified sent by the bank front-end system;
and the service processing module is used for respectively processing related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
8. A customer information modification system, comprising: the bank front-end system of any one of claims 1 to 6, the bank back-end system of claim 7.
9. A method for modifying client information, comprising:
receiving a client information modification request, and determining a plurality of items of client information to be modified;
determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the services belong to different bank back-end systems;
merging a plurality of items of customer information to be modified;
and sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service.
10. A method for modifying client information, comprising:
receiving the merged multiple items of customer information to be modified sent by the bank front-end system;
and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
11. A method for modifying client information, comprising:
the bank front-end system receives a client information modification request and determines a plurality of items of client information to be modified; determining a plurality of services which need to be called when a plurality of items of client information are modified according to the types of clients, wherein the services belong to different bank back-end systems; merging a plurality of items of customer information to be modified; sending the combined multiple items of customer information to be modified to a bank back-end system corresponding to each service;
the bank back-end system receives the merged multiple items of customer information to be modified sent by the bank front-end system; and respectively processing the related services modified by each item of customer information according to the combined plurality of items of customer information to be modified.
12. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any of claims 9 to 11 when executing the computer program.
13. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any of claims 9 to 11.
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