CN111723103A - Personal journey inquiry method, device, equipment and storage medium - Google Patents
Personal journey inquiry method, device, equipment and storage medium Download PDFInfo
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Abstract
The invention relates to the technical field of order inquiry, in particular to a personal journey inquiry method, a personal journey inquiry device, personal journey inquiry equipment and a storage medium. The personal journey inquiry method comprises the following steps: acquiring an offline ticket purchasing record and an online ticket purchasing record of a passenger, and generating a travel record of the passenger according to the offline ticket purchasing record and the online ticket purchasing record; and receiving a travel inquiry request of the passenger, and displaying a corresponding travel record to the passenger according to the travel inquiry request. The personal journey inquiry method, the personal journey inquiry device, the personal journey inquiry equipment and the storage medium can meet the on-line and off-line full journey inquiry requirements of passengers.
Description
Technical Field
The invention relates to the technical field of order inquiry, in particular to a personal journey inquiry method, a personal journey inquiry device, personal journey inquiry equipment and a storage medium.
Background
At present, the sale of railway passenger tickets in China is divided into two sale channels of online sale and offline sale, wherein the online passenger ticket sale website and the passenger ticket sale APP are taken as the main points and account for 70 percent of the total ticket sale; the offline is mainly a station window, an automatic ticket vending machine and a sale-substituting point window, and accounts for 30 percent of the total ticket selling amount. At present, a passenger ticket system only establishes a unique account for an online ticket purchasing user, and the user can check the information of the tickets purchased online according to the account, but cannot inquire the conditions of the tickets purchased online and grasp all the travel of the user; meanwhile, the ticket service provider cannot quickly grasp the travel process information of the passengers and cannot provide more accurate service for the passengers.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method, an apparatus, a device, and a storage medium for querying a personal itinerary, so as to meet the online and offline full-itinerary query requirements of passengers.
In a first aspect, an embodiment of the present invention provides a personal itinerary query method, including:
acquiring an offline ticket purchasing record and an online ticket purchasing record of a passenger, and generating a travel record of the passenger according to the offline ticket purchasing record and the online ticket purchasing record;
and receiving a travel inquiry request of the passenger, and displaying a corresponding travel record to the passenger according to the travel inquiry request.
Optionally, each ticket purchase order of the passenger corresponds to an electronic passenger ticket, and the journey query request includes: a query request for an e-ticket.
Optionally, the electronic ticket sheet includes an identification code for ticket checking.
Optionally, the method further includes: receiving a first triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program;
and generating an identification code for checking of the electronic ticket according to the first trigger operation.
Optionally, the method further includes: receiving a second triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program;
and printing the electronic ticket according to the second trigger operation.
Optionally, the journey query request further includes:
a valid order query request;
a historical order query request;
a real-name system information query request;
an additional service inquiry request.
Optionally, after receiving the passenger's journey query request, the method further includes:
and comparing the facial features of the passengers sending the journey inquiry requests.
In a second aspect, an embodiment of the present invention provides a personal itinerary inquiry apparatus, including:
the system comprises a record acquisition module, a travel record generation module and a travel record generation module, wherein the record acquisition module is used for acquiring an offline ticket purchasing record and an online ticket purchasing record of a passenger and generating the travel record of the passenger according to the offline ticket purchasing record and the online ticket purchasing record;
and the query module is used for receiving a travel query request of the passenger and displaying a corresponding travel record to the passenger according to the travel query request.
In a third aspect, an embodiment of the present invention provides a personal itinerary inquiry apparatus, including: a memory, a processor, wherein:
the memory is configured to store one or more computer instructions that, when executed by the processor, implement the personal itinerary query method described above.
In a fourth aspect, an embodiment of the present invention provides a computer storage medium, where the computer storage medium is used to store a computer program, and when the computer program is executed, the personal itinerary query method is implemented.
The personal travel inquiry method, the personal travel inquiry device, the personal travel inquiry equipment and the storage medium can acquire the online and offline ticket purchasing records of the passenger, generate the travel record of the passenger according to the acquired online and offline ticket purchasing records, and display the corresponding travel record to the passenger when receiving the travel inquiry request of the passenger, so that the passenger can inquire the online and offline ticket purchasing data through online, and the requirement of the passenger for inquiring the online and offline full travel record is met.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
Fig. 1 is a flowchart of a personal itinerary query method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a ticket purchasing system according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a personal itinerary inquiry apparatus according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a personal itinerary inquiry apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, and "a plurality" typically includes at least two.
Fig. 1 is a flowchart of a personal itinerary query method according to an embodiment of the present invention. As shown in fig. 1, the execution subject of the method is a ticket processing server, and the processing steps of the method include:
step S101: the method comprises the steps of obtaining an offline ticket buying record and an online ticket buying record of a passenger, and generating a travel record of the passenger according to the offline ticket buying record and the online ticket buying record.
In the embodiment of the present invention, the online ticket-booking record of the passenger is stored, and the offline ticket-booking record of the passenger is further stored, wherein the mode for storing the online ticket-booking record of the passenger may include: when a passenger buys a ticket through a window or a ticketing terminal, acquiring real-name identity information of the passenger, and storing ticket buying data of the passenger on line to a corresponding passenger account according to the acquired real-name identity information of the passenger; similarly, the online ticket-buying record purchased online by the passenger is also stored under the corresponding passenger account number, so that the online ticket-buying record and the offline ticket-buying record of the passenger are both associated with the passenger account number to form the travel record of the passenger.
Step S102: and receiving a travel inquiry request of the passenger, and displaying a corresponding travel record to the passenger according to the travel inquiry request.
In the scheme of the embodiment of the invention, a passenger can send a travel inquiry request in various modes of ticket buying APP, a ticket buying website, a ticket selling window, a ticket selling terminal and the like, and after receiving the travel inquiry request of the passenger, the ticket processing server displays a corresponding travel record to the passenger according to the travel inquiry request. For example, the passenger checks the order of tickets purchased from online and offline through the ticket purchasing APP installed on the mobile phone. Therefore, the embodiment of the invention realizes the communication of the online and offline data by the centralized storage of the online and offline ticket purchasing data, so that the passenger can inquire the online and offline ticket purchasing data online, and the requirement of the passenger for inquiring the online and offline full-travel record is met.
Fig. 2 is a schematic structural diagram of a ticket purchasing system according to an embodiment of the present invention. As shown in fig. 2, the system includes: ticket selling end, ticket processing service end and ticket checking end, wherein:
the ticketing terminal provides ticket buying service for passengers, and the supported ticket buying channels comprise: ticket buying APP, ticket buying websites, station windows, automatic ticket selling terminals and the like. And the ticketing end collects the ticket buying records of the passengers in each channel on line and off line, and stores the ticket buying data on line and off line to the corresponding passenger account number based on the real-name system information of the passengers.
And the ticket processing service terminal is used for providing ticket selling service, passenger ticket transaction service and full-journey data query service for implementing the scheme of the embodiment of the invention.
The whole-journey data query service comprises an order/electronic ticket query service, a historical order query service, a real-name system query service and a navigation query service; correspondingly, the journey inquiry request triggered by the passenger comprises an effective order inquiry request, a historical order inquiry request, a real-name system information inquiry request and an additional service inquiry request, and the ticket processing server correspondingly provides corresponding inquiry service when receiving one or more of the inquiry requests sent by the passenger. For example, when a passenger sends an effective order query request, the ticketing processing server displays order data of all effective orders purchased online and offline for the passenger based on the effective order query request; for another example, when the traveler sends the real-name system information inquiry request, the ticket processing server displays the real-name system data information of the traveler to the traveler; for another example, when the passenger sends the additional service query request, the ticket processing service end displays the corresponding navigation query service to the passenger, so as to provide the passenger with navigation data of additional services such as hotel reservation, catering recommendation, car pickup and the like.
Furthermore, each ticket order of the passenger stored by the ticket processing service end corresponds to an electronic ticket, the electronic ticket includes information of a passenger, a train number, a departure station, an arrival station and the like, the passenger can take a bus according to the electronic ticket, and on the premise that the ticket processing service end generates and stores the electronic ticket, the provided travel inquiry request further includes: a query request for an e-ticket.
In a possible design, the electronic ticket generated by the ticket processing server includes an identification code for ticket checking, and passengers can check for entering and boarding according to the identification code on the electronic ticket. Specifically, the identification code may be a bar code, a two-dimensional code, or the like having an information storage function.
In another possible design, the ticket processing service end does not directly have an identification code on the electronic ticket stored in the electronic ticket, and after receiving an electronic ticket inquiry request of the passenger, the ticket processing service end further receives a first triggering operation of the passenger on the electronic ticket inquired on the ticket purchasing application program after displaying the electronic ticket to the passenger, and generates the identification code of the electronic ticket for checking according to the first triggering operation. That is, in the embodiment of the present invention, the ticket processing server may generate an identification code for inspection according to information on the ticket of the electronic passenger based on the triggering operation of the passenger, and the identification code may be independently displayed on the passenger terminal device, so that the inspection is performed when the passenger enters the station and gets on the bus.
Furthermore, the electronic ticket displayed on the ticket purchasing application program of the passenger in the embodiment of the invention also supports a printing operation, when a second triggering operation of the passenger on the electronic ticket inquired on the ticket purchasing application program is received, the electronic ticket is printed according to the second triggering operation, and the printed electronic ticket has a ticket function and supports the passenger to check when the passenger enters a station and logs in the station. In specific implementation, after the passenger successfully purchases the ticket, the passenger ticket notice in various forms is provided for the passenger, and the passenger can print at home or through a window or self-service equipment at a station.
According to the scheme of the embodiment of the invention, the online and offline travel and the Service of the passenger are comprehensively recorded, a passenger Service record sheet PSR (Passenger Service record) is formed and is updated to a PSR cluster in real time, an overall process Service chain is created, and the Service of the overall travel process is planned for the passenger. The cluster data takes a passenger as a core, is generated after the passenger pays an order, records a plurality of information elements such as tickets, people, travel states, services and the like, is used as a passenger travel overview for query and display, provides navigation and basis for other business handling, accumulates related big data such as ticket purchasing behaviors, travel habits, riding preferences and the like of the passenger, and opens query interfaces to various channels according to business needs.
The ticket transaction service specifically comprises the following services:
and the facial feature comparison service is used for setting a face comparison cluster which is used for storing the face feature data of the passengers passing the real-name authentication. The face comparison cluster can be applied to links such as real-name verification face comparison, online user face verification, incoming and outgoing face ticket checking and the like, for example, facial feature comparison is carried out on passengers sending the journey query request, and journey data are provided for the passengers sending the query request after the face comparison is passed; for example, when the passenger inquires the electronic ticket, the passenger is compared with the facial features, so that the passenger identity verification and the electronic ticket data search are realized by using the facial feature data.
The electronic ticket identification code service is provided with an electronic ticket identification code cluster which comprises an online electronic ticket notice two-dimensional code, a mobile phone App ticket checking two-dimensional code and the like, supports online generation of the two-dimensional code and restoration of the two-dimensional code data, and can realize offline decryption and verification in the links of incoming check, incoming and outgoing check, on-vehicle check and the like.
The passenger ticket interface service is a bridge of all the ticket processing service terminals, ticket purchasing terminals, ticket checking equipment and the like, which are required to interact with the ticket processing service terminals through the passenger ticket interface service.
And the online remaining ticket inquiry service provides a remaining ticket inquiry service for an offline ticketing channel.
The wireless interactive service for the station and the train provides passenger ticket checking for passenger travel through a train seat view, certificate checking, an electronic passenger ticket two-dimensional code and the like.
And the electronic payment front-end service is used for finishing payment operation by the passenger.
The seat centralized service is used for managing the seats of the train.
The electronic invoice service realizes unique code management, generation of reimbursement certificates, anti-counterfeiting processing and the like of the electronic reimbursement certificates, provides acquisition, query and printing services of unified electronic reimbursement certificates for channels such as station windows, self-service equipment, the Internet and the like, and simultaneously provides verification services of railway ticket reimbursement certificates and the like for individuals or enterprises.
The scheme of the embodiment of the invention can be implemented based on the ticket purchasing system shown in FIG. 2, and the system fully considers the fault-tolerant capability of each level and can ensure the safety and reliability of the system; the system takes a passenger as a clue, completely records and integrates the purchased tickets and the information of the service, updates the information in real time according to the service progress or the change of passengers, records the updated track and forms a complete data description of the journey; further, the passenger travel data are stored in an internal service network and communicated through an internal and external network security platform, so that the security of the data is guaranteed; a regular backup and emergency switching mechanism is established, the disaster tolerance capability and the fault recovery capability of the application are improved, and the high availability of the application system is improved.
Corresponding to the personal itinerary inquiry method, the embodiment of the invention also provides a personal itinerary inquiry device. Those skilled in the art will appreciate that these personal itinerary enquiry devices can be constructed using commercially available hardware components configured by the steps taught in this scheme.
As shown in fig. 3, an embodiment of the present invention provides a personal itinerary inquiry apparatus, including: the record acquisition module 11 is configured to acquire an offline ticket purchasing record and an online ticket purchasing record of a traveler, and generate a travel record of the traveler according to the offline ticket purchasing record and the online ticket purchasing record; and the query module 12 is used for receiving a travel query request of the passenger and displaying a corresponding travel record to the passenger according to the travel query request.
In one possible design, each ticket order of the passenger corresponds to an electronic ticket, and the journey inquiry request includes: a query request for an e-ticket.
In one possible design, the electronic ticket sheet includes an identification code for ticket verification.
In one possible design, the device further comprises a generation module, which is used for receiving a first triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program; and generating an identification code for checking of the electronic ticket according to the first trigger operation.
In one possible design, the device further comprises a printing module, which is used for receiving a second triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program; and printing the electronic ticket according to the second trigger operation team.
In one possible design, the journey query request further includes: a valid order query request; a historical order query request; a real-name system information query request; an additional service inquiry request.
In one possible design, the apparatus further includes a verification module, configured to, after receiving a passenger's travel inquiry request, perform facial feature comparison on the passenger who sent the travel inquiry request.
While the internal functions and structure of the personal itinerary inquiry apparatus have been described above, in one possible design, the structure of the personal itinerary inquiry apparatus may be implemented as a device, which may be one or more computer devices, as shown in fig. 4, which may include: a processor 21 and a memory 22. Wherein the memory 22 is used for storing a program that supports the device to execute the personal itinerary inquiry method provided in the embodiments shown in fig. 1-2, and the processor 21 is configured to execute the program stored in the memory 22. The device may further include a communication interface 23 for communicating with other devices, such as a ticketing terminal.
In addition, an embodiment of the present invention provides a computer storage medium for storing computer software instructions used in the above-mentioned personal itinerary inquiry method, which includes a program for executing the personal itinerary inquiry method in the above-mentioned method embodiments shown in fig. 1 to 2.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable file access device to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable file access device, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A method for personal itinerary inquiry, comprising:
acquiring an offline ticket purchasing record and an online ticket purchasing record of a passenger, and generating a travel record of the passenger according to the offline ticket purchasing record and the online ticket purchasing record;
and receiving a travel inquiry request of the passenger, and displaying a corresponding travel record to the passenger according to the travel inquiry request.
2. The method of claim 1, wherein each ticket order of the passenger corresponds to an e-ticket order, and the journey inquiry request comprises: a query request for an e-ticket.
3. The method of claim 2, wherein the electronic ticket includes an identification code for ticket validation.
4. The method of claim 2, further comprising:
receiving a first triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program;
and generating an identification code for checking of the electronic ticket according to the first trigger operation.
5. The method according to any one of claims 2-4, further comprising:
receiving a second triggering operation of the electronic ticket inquired by the passenger on the ticket purchasing application program;
and printing the electronic ticket according to the second trigger operation.
6. The method of claim 2, wherein the journey query request further comprises:
a valid order query request;
a historical order query request;
a real-name system information query request;
an additional service inquiry request.
7. The method of claim 1, wherein upon receiving a travel inquiry request from a passenger, the method further comprises:
and comparing the facial features of the passengers sending the journey inquiry requests.
8. A personal itinerary inquiry apparatus, comprising:
the system comprises a record acquisition module, a travel record generation module and a travel record generation module, wherein the record acquisition module is used for acquiring an offline ticket purchasing record and an online ticket purchasing record of a passenger and generating the travel record of the passenger according to the offline ticket purchasing record and the online ticket purchasing record;
and the query module is used for receiving a travel query request of the passenger and displaying a corresponding travel record to the passenger according to the travel query request.
9. A personal itinerary inquiry apparatus, comprising: a memory, a processor, wherein:
the memory is to store one or more computer instructions that, when executed by the processor, implement the personal itinerary query method of any one of claims 1-7.
10. A computer storage medium for storing a computer program which, when executed, implements the personal itinerary query method of any one of claims 1-7.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010401360.8A CN111723103A (en) | 2020-05-13 | 2020-05-13 | Personal journey inquiry method, device, equipment and storage medium |
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| CN202010401360.8A CN111723103A (en) | 2020-05-13 | 2020-05-13 | Personal journey inquiry method, device, equipment and storage medium |
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Cited By (1)
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| CN112766912A (en) * | 2021-01-22 | 2021-05-07 | 支付宝(杭州)信息技术有限公司 | Method, device and equipment for determining user travel state information |
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