CN111669295B - Service management method and device - Google Patents

Abstract

The application relates to a service management method and device. The method comprises the following steps: acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established; and outputting the analysis result to the client. By adopting the method, the service management efficiency can be improved.

Description

Service management method and device

Technical Field

The present application relates to the field of informatization technologies, and in particular, to a service management method and apparatus.

Background

Management systems have been widely used in people's daily work and life. For example, the information level is provided in various government departments, enterprises and institutions, textbook organizations and the like, and particularly, the information is independent from the network in the organizations with a large number of established business systems.

In general, a management system often involves data collection during use, and analysis and processing are performed based on the collected data to implement operation of the management system. Traditional data acquisition is to acquire data one by one according to a time sequence.

However, the traditional data acquisition mode is easy to acquire untimely when the data volume is large, so that the management system works abnormally.

Disclosure of Invention

In view of the foregoing, it is desirable to provide a service management method, apparatus, computer device, and storage medium capable of acquiring efficiency.

A method of traffic management, the method comprising:

acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

Analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

and outputting the analysis result to the client.

In one embodiment, the analyzing the available operation information received through a preset interface according to a preset analysis policy to obtain an analysis result of multiple dimensions of the management device system includes:

receiving the available operation information through the preset interface;

creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources;

obtaining the items and the proportions of the configuration items according to the matching conditions of the dates and the different types of resource attributes;

and displaying the resource configuration information of each device in the management device system according to the items and the proportion of the configuration items.

In one embodiment, the analyzing the available operation information received through a preset interface according to a preset analysis policy to obtain an analysis result of multiple dimensions of the management device system further includes:

obtaining the created performance inspection report according to the resource utilization rate of each monitoring object obtained according to the date and different conditions for the log and the service information in the available operation information;

acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system;

and if the running state is a fault state, creating an alarm statistical report based on the fault state.

In one embodiment, the method further comprises:

and sending the equipment information corresponding to the fault state to the client.

In one embodiment, the analyzing the available operation information received through a preset interface according to a preset analysis policy to obtain an analysis result of multiple dimensions of the management device system further includes:

acquiring key node parameters and connection relations of key nodes of all devices in the management device system;

Generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

In one embodiment, the analyzing the available operation information received through a preset interface according to a preset analysis policy to obtain an analysis result of multiple dimensions of the management device system includes:

generating equipment performance bottleneck information according to the configuration information and the performance information in the available operation information;

and generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

In one embodiment, the method further comprises:

and sorting the risk early-warning information according to the preset risk grade from high to low, and sending the sorted risk early-warning information to the client.

A traffic management device, the device comprising:

the acquisition layer module is used for acquiring initial operation information of the management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

The application layer module is used for analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system, and outputting the analysis results to a client; wherein the analysis results for the multiple dimensions include: resource statistics, performance inspection report creation, alarm statistics, network topology view, equipment performance bottleneck information and fault information.

In one embodiment, the communication mode between the acquisition layer module and the application layer module is hot plug type; the script of the acquisition layer module adopts at least one form of shell, bat, python, go and powershell; the deployment mode of the acquisition layer module is any one of single machine deployment, cluster deployment or cross-network deployment; the acquisition layer module is a module supporting a micro-service architecture.

In one embodiment, the acquisition layer module is configured to dock an http/webservice interface, ftp, ssh, a database, or a message middleware, acquire initial operation information of a management device system by adopting a multi-thread multi-concurrency mode based on an operation state and a data size of the management device system, and preprocess the operation information to obtain available operation information of the management device system.

A computer device comprising a memory storing a computer program and a processor which when executing the computer program performs the steps of:

acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

and outputting the analysis result to the client.

A computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:

acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

and outputting the analysis result to the client.

According to the business management method, the business management device, the computer equipment and the storage medium, the initial operation information of the management equipment system is acquired through the management equipment system in a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, the initial operation information is preprocessed to obtain the available operation information of the management equipment system, the available operation information received through a preset interface is analyzed according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system, and then the analysis results are output to a client. The method adaptively determines the number of threads and the concurrent number based on the running state and the data scale of the method, so that the obtained number of threads and the concurrent number can be matched with the running state and the data scale of the management equipment system, the speed and the efficiency of acquiring initial running information by data can be greatly improved, and the efficiency and the resource utilization rate are further balanced. And meanwhile, the initial operation information is preprocessed, so that the storage and analysis of invalid data can be avoided, the space is saved, the data processing amount in the analysis process is reduced, and the acquisition efficiency of an analysis result is improved. In addition, the analysis results are sent to the corresponding clients, and the clients can perform corresponding processing according to the analysis results, so that the closed loop of service processing is realized, the service flow is perfected, the service management efficiency is improved, and the effectiveness and the integrity are improved.

Drawings

FIG. 1 is an application environment diagram of a business management method provided by one embodiment;

FIG. 2 is a flow chart of a method for managing services according to an embodiment;

FIG. 3 is a flow chart of a method for managing services according to an embodiment;

fig. 4 is a flow chart of a service management method according to another embodiment;

fig. 5 is a flow chart of a service management method according to another embodiment;

fig. 6 is a flow chart of a service management method according to another embodiment;

fig. 7 is a block diagram of a service management device according to an embodiment;

fig. 8 is a block diagram of a service management apparatus according to another embodiment;

fig. 9 is an internal structural diagram of a computer device in one embodiment.

Detailed Description

The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.

The business management method provided by the application can be applied to the application environment shown in figure 1. The collection server 102 deployed by the collection layer module communicates with the server 104 where the application layer module is located through a network. The collection server 102 and the server 104 deployed by the application layer module may be implemented as a stand-alone server or a server cluster formed by a plurality of servers.

It will be appreciated by those skilled in the art that the architecture shown in fig. 1 is merely a block diagram of some of the architecture relevant to the present inventive arrangements and is not limiting as to the computer device to which the present inventive arrangements may be implemented, as a particular computer device may include more or less components than those shown, or may be combined with some components, or may have a different arrangement of components.

The following describes the technical scheme of the present application and how the technical scheme of the present application solves the above technical problems in detail with specific embodiments. The following embodiments may be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.

It should be noted that, the execution body of the method embodiment described below may be a service management apparatus, and the apparatus may be implemented by software, hardware, or a combination of software and hardware, which is part or all of the computer device described above. The following method embodiments will be described taking an execution subject as an example of a management device system.

Fig. 2 is a flow chart of a service management method according to an embodiment. The embodiment relates to a specific process of efficiently acquiring data and managing business by a management equipment system according to the running state and the data scale of the management equipment system. As shown in fig. 2, includes:

S10, acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing.

Specifically, the management device system can acquire the running state and the data size of the management device system, determine the number of threads and the concurrency number matched with the running state and the data size of the management device system, and acquire the initial running information of the management device system in a multi-thread multi-concurrency mode based on the number of threads and the concurrency number. And then, managing the equipment system and preprocessing the acquired initial operation information to obtain the available operation information of the management equipment system. The initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system. Wherein the configuration information includes at least one of a data structure normalization process, a merge press process, and a filtering process for the initial operation information. The data structure standardization processing is adopted, so that the data structure is unified, and the reading, the storage, the identification and the calling are convenient; the data can be classified according to categories and compressed for storage by adopting merging and pressing treatment, so that the storage space is saved; by adopting the filtering process, useless information can be filtered, only useful information is reserved, and the data volume is further reduced.

The determining of the number of threads and the number of concurrency matched with the running state and the data size of the thread may be determining by using the preset corresponding relationship between the running state and the data size, and the number of threads and the number of concurrency. Generally, the number of threads and the number of concurrency can be smaller under the condition of good running state, and the number of threads and the number of concurrency can be larger under the condition of bad running state; the number of threads and the number of concurrency may be small in the case of small data size, and the number of threads and the number of concurrency may be large in the case of large data size.

S20, analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: resource statistics, performance inspection report creation, alarm statistics, network topology view, equipment performance bottleneck information and fault information.

Specifically, the management device system may receive the available operation information through a preset interface according to a preset analysis policy, and analyze the available operation information, so as to obtain analysis results of multiple dimensions of the management device system. It should be noted that the available operation information may include one or more of configuration information, performance information, a log, and service information, and the available operation information is analyzed based on a preset analysis policy, so that an analysis result of multiple dimensions can be obtained. The analysis results of the multiple dimensions can include one or any multiple of resource statistics, performance inspection report creation, alarm statistics, network topology view, equipment performance bottleneck information and information faults. It should be noted that, the analysis policy may be a correspondence between different configuration information, performance information, log, and service information, and different analysis results in different dimensions. The correspondence may be obtained empirically, or may be obtained by learning available operation information of a learning history and a corresponding processing result, which is not limited to this embodiment.

S30, outputting the analysis result to the client.

Specifically, after the management device system obtains the analysis result, the analysis result can be sent to the corresponding client according to the type or the authority of the client, so that the client performs corresponding processing according to the analysis result, and the closed loop of service processing is realized.

In this embodiment, the management device system acquires initial operation information of the management device system in a multi-thread multi-concurrency manner based on its own operation state and data size, and performs preprocessing on the initial operation information to obtain available operation information of the management device system, and analyzes the available operation information received through a preset interface according to a preset analysis policy to obtain analysis results of multiple dimensions of the management device system, and then outputs the analysis results to the client. The method adaptively determines the number of threads and the concurrent number based on the running state and the data scale of the method, so that the obtained number of threads and the concurrent number can be matched with the running state and the data scale of the management equipment system, the speed and the efficiency of acquiring initial running information by data can be greatly improved, and the efficiency and the resource utilization rate are further balanced. And meanwhile, the initial operation information is preprocessed, so that the storage and analysis of invalid data can be avoided, the space is saved, the data processing amount in the analysis process is reduced, and the acquisition efficiency of an analysis result is improved. In addition, the analysis results are sent to the corresponding clients, and the clients can perform corresponding processing according to the analysis results, so that the closed loop of service processing is realized, the service flow is perfected, the service management efficiency is improved, and the effectiveness and the integrity are improved.

Alternatively, on the basis of the above embodiment, one possible implementation manner of step S20 may be as shown in fig. 3, including:

s211, receiving the available operation information through the preset interface.

S212, creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein the resource statistics report includes hardware resources and related information of the hardware resources.

S213, obtaining the items and the proportions of the configuration items according to the matching conditions of the dates and the different types of resource attributes.

And S214, displaying the resource configuration information of each device in the management device system according to the items and the proportion of the configuration items.

Specifically, the management device system can receive the available operation information through a preset interface, and it is to be noted that the preset interface is a predefined interface, so that modification of a strategy in the initial operation information acquisition process does not affect a subsequent processing process, and iteration is facilitated. The management equipment system can create a resource statistical report according to the configuration information and the performance information; the resource statistical report comprises hardware resources and related information of the hardware resources, and optionally, the resource statistical report can be used for counting CPU (central processing unit) utilization rate, memory utilization rate, disk space utilization rate, network card bandwidth utilization rate and the like of equipment corresponding to each IP (Internet protocol) according to the dimension of an application system; the related statistics of the hardware resources in the resource statistics report may include counting the number of CPUs, the total memory, the number of hard disks, the types and the corresponding numbers of the mainboards, the slots, the power supplies and the like according to the device type. And then the management equipment system obtains the items and the proportion of the configuration items according to the matching conditions of different dates and different types of resource attributes in the created resource statistical report, for example, according to the time of resource input or automatic data acquisition, the equipment type (safety equipment, network equipment, server, accessories and the like), and the relevant capacity proportion is counted, for example, the integral use condition of the memory of each equipment in a counting period is counted.

On the basis of one embodiment, another possible implementation manner of step S20 may be as shown in fig. 4, including:

s221, obtaining the created performance inspection report according to the log and service information in the available operation information and the resource utilization rate of each device obtained according to the date and different conditions.

S222, obtaining the created performance inspection report of each device in the management device system according to the date and different conditions, and obtaining the running state of each device in the management device system.

S223, if the running state is a fault state, creating an alarm statistical report based on the fault state.

Specifically, the management equipment system acquires and creates a performance inspection report by obtaining the resource utilization rate of each monitoring object according to the date and different conditions for the log and the service information in the available operation information. And meanwhile, according to the date and different conditions, the created performance inspection report of each device in the management device system is obtained, and the running state of each device in the management device system is obtained. It should be noted that the operation state may be a curve or a set of data based on time. Alternatively, the operating state may include excellent, good, medium, bad, etc.; may also include busy, normal, idle, etc.; fault conditions, normal conditions, or wind and risk conditions may also be included. And then when the running state of the management equipment system is a fault state, creating an alarm statistical report based on the fault state to record the fault state or provide a data basis for future fault analysis.

In this embodiment, the management device system obtains the created performance inspection report according to the date and the resource utilization rate of each device obtained by different conditions for the log and the service information in the available operation information, obtains the created performance inspection report of each device in the management device system according to the date and different conditions, obtains the operation state of each device in the management device system, and creates the alarm statistics report based on the failure state when the operation state is the failure state, thereby realizing unified recording and management of the alarm information, so that the method is beneficial to tracing the result of failure processing and optimizing the failure processing strategy, and is convenient to improve the effectiveness of service management.

Optionally, on the basis of the foregoing embodiments, sending device information corresponding to the fault state to the client may be further included. The management equipment system sends the equipment information corresponding to the fault state to the client, so that the client can pay attention to, process and track the fault equipment, the closed loop of the service management flow is further perfected, and the service management effectiveness is improved.

On the basis of one embodiment, another possible implementation manner of step S20 may be as shown in fig. 5, including:

S231, acquiring key node parameters and connection relations of key nodes of all devices in the management device system.

S232, generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

Specifically, the management device system can obtain the key nodes and key node parameters in each device, and the connection relationship between the key nodes. The management equipment system can generate a network topology view according to the key node parameters and the connection relation of the key nodes. It should be noted that, the primitives in the network topology view include: server, network device, security device, storage device, middleware, database, and service software deployed on the device corresponding to the graphics primitive.

In this embodiment, the management device system obtains the key node parameters and the connection relations between the key nodes of each device in the management device system, and generates the network topology view according to the key node parameters and the connection relations between the key nodes, so that each device in the management device system can be visually displayed, and the visual display is convenient for viewing and troubleshooting of devices corresponding to different primitives.

On the basis of one embodiment, another possible implementation manner of step S20 may be as shown in fig. 6, including:

s241, generating equipment performance bottleneck information according to configuration information and performance information in the available operation information;

and S242, generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

Specifically, the management device system generates device performance bottleneck information according to configuration information and performance information in the available operation information, and generates risk early warning information aiming at possible faults of the management device system based on the device performance bottleneck information. It should be noted that, the device performance bottleneck information can represent critical information about whether each device in the management device system operates normally or not, so that the management device system can generate risk early warning information for a possible fault of the management device system based on the device performance bottleneck information, and perform risk early warning on a device which does not have the fault, thereby predicting risk and reducing fault rate.

Optionally, the management device system ranks according to the risk early-warning information from high to low according to the preset risk level, and sends the ranked risk early-warning information to the client, so that the client can preferentially process faults corresponding to the risk early-warning information with high risk level, and normal operation of the management device system is further ensured.

It should be understood that, although the steps in the flowcharts of fig. 2-6 are shown in order as indicated by the arrows, these steps are not necessarily performed in order as indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in fig. 2-6 may include multiple steps or stages that are not necessarily performed at the same time, but may be performed at different times, nor does the order in which the steps or stages are performed necessarily performed in sequence, but may be performed alternately or alternately with at least a portion of the steps or stages in other steps or other steps.

In one embodiment, as shown in fig. 7, there is provided a service management apparatus including:

the acquisition layer module 100 is configured to acquire initial operation information of a management device system by adopting a multi-thread multi-concurrency manner based on an operation state and a data size of the management device system, and perform preprocessing on the operation information to obtain available operation information of the management device system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

The application layer module 200 is configured to analyze the available operation information received through a preset interface according to a preset analysis policy, obtain analysis results of multiple dimensions of the management device system, and output the analysis results to a client; wherein the analysis results for the multiple dimensions include: resource statistics, performance inspection report creation, alarm statistics, network topology view, equipment performance bottleneck information and fault information.

In one embodiment, the application layer module 200 is specifically configured to receive the available running information through the preset interface; creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources; obtaining the items and the proportions of the configuration items according to the matching conditions of the dates and the different types of resource attributes; and displaying the resource configuration information of each device in the management device system according to the items and the proportion of the configuration items.

In one embodiment, the application layer module 200 is specifically configured to obtain the set-up performance inspection report for the log and the service information in the available operation information according to the date and the resource utilization rate of each monitoring object obtained under different conditions; acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system; and if the running state is a fault state, creating an alarm statistical report based on the fault state.

In one embodiment, the application layer module 200 is specifically configured to send the device information corresponding to the fault state to the client.

In one embodiment, the application layer module 200 is specifically configured to obtain a key node parameter and a connection relationship between a key node of each device in the management device system; generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

In one embodiment, the application layer module 200 is specifically configured to generate device performance bottleneck information according to configuration information and performance information in the available running information; and generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

In an embodiment, the application layer module 200 is further configured to sort from high to low according to the risk early-warning information according to a preset risk level, and send the risk early-warning information after sorting to the client.

In one embodiment, the communication manner between the acquisition layer module 100 and the application layer module 200 is hot plug, so that modification and iterative update can be flexibly performed according to the actual service situation, that is, the update of the acquisition layer module does not affect the whole management device system.

In one embodiment, the script of the acquisition layer module 100 is implemented in at least one of shell, bat, python, go and powershell.

In one embodiment, the deployment of the acquisition layer module 100 is any one of a stand-alone deployment, a cluster deployment, or a cross-segment deployment to adapt to the particular form of the managed system.

In one embodiment, the acquisition layer module 100 is a module that supports a micro-service architecture.

In one embodiment, the acquisition layer module 100 is specifically configured to dock an http/webservice interface, ftp, ssh, a database, or a message middleware, acquire initial operation information of a management device system in a multi-thread multi-concurrency manner based on an operation state and a data size of the management device system, and preprocess the operation information to obtain available operation information of the management device system.

In one embodiment, the service management apparatus may further include a historical trend analysis module, a resource margin analysis module, an alarm association analysis module, a configuration change analysis module, a topology change analysis module, an implementation performance analysis module, a data configuration module, a performance data module, a status data module, a log data module, and a service data module, which are configured as shown in fig. 8.

In one embodiment, the service management device may further include a configuration change analysis module, a real-time performance analysis module, a historical trend analysis module, a resource margin analysis module, a topology change analysis module, an alarm association analysis module and an analysis master control module, where the configuration change analysis module, the real-time performance analysis module, the historical trend analysis module, the resource margin analysis module, the topology change analysis module and the alarm association analysis module are all based on an acquisition function of the IT integrated monitoring system, and accept configuration, performance, log and service information of the acquired IT basic resources; the configuration change analysis module receives the configuration information of the IT basic resources, inputs the configuration information to the analysis master control module for storage, realizes unified management of the configuration information of the IT software and hardware equipment, and rapidly feeds back the configuration condition of the IT basic framework to the client, and the main functions comprise: resource type maintenance, resource attribute maintenance, resource operation life track management and resource information inquiry and statistics; the real-time performance analysis module receives the real-time performance of the IT basic resource in real time, and displays the change of the real-time performance in a chart in a form of a line diagram and uploads the change of the real-time performance to the analysis master control module in real time, the real-time performance analysis module comprises a hardware management module and a performance management module, the hardware management module uniformly manages information of IT hardware equipment and feeds back the working state of the hardware to a client, and the main functions comprise: hardware performance query, server start-stop management and log query analysis; the performance management module is used for uniformly managing the performance states of IT software and hardware equipment and rapidly feeding back performance bottlenecks and fault analysis to the client, and the main functions comprise: the method comprises the steps of resource performance query and performance topN query, wherein the performance topN query supports ranking and displaying of a certain performance index of a resource according to equipment types and service system dimensions. The alarm association analysis module is a centralized platform for uniformly triggering, notifying, displaying, processing and inquiring alarm information, and provides real-time alarm for users, and the main functions comprise: alarm level maintenance, alarm type maintenance, alarm behavior maintenance, alarm rule maintenance, alarm information processing, inquiry, statistics and display; the alarm association analysis module uploads alarm data to the analysis master control module for storage; the analysis master control module comprises a file storage module, a distributed computing framework and a search engine, wherein the file storage module stores real-time data of the configuration change analysis module and the real-time performance analysis module and is provided with a time stamp, the search engine is used for accessing the file storage module to provide a data search function, the distributed computing framework provides high-speed computation of Spark/R, has a parallelized high-performance statistical algorithm library, supports the parallelized statistical algorithm and a basic algorithm library, supports the parallelized basic algorithm, and supports the processing of a large data set.

The historical trend analysis module, the resource margin analysis module and the topology change analysis module are all built in a distributed computing framework,

the historical trend analysis module and the resource margin analysis module analyze the data in the file storage module, create a resource statistical report, obtain the summary of the number and proportion of configuration items according to the date and different resource attribute matching conditions, and display the resource configuration conditions of various hardware, software and applications in the IT system;

setting up a performance inspection report, obtaining the resource utilization condition of each monitoring object according to the date and different conditions, and inspecting the running condition of IT resources in real time; simultaneously creates an alarm statistics report form, has the functions of inquiring, counting and analyzing the current alarm and the historical alarm, and according to alarm details and statistics report forms with different time granularities of day, week and month,

the topology change analysis module reflects the function and logic association relation information among service system hardware equipment, basic software and service software functional modules in a graphical mode, and the graphic element comprises: the system comprises a server, network equipment, security equipment, storage equipment, middleware, a database and service software, wherein the network structure of a non-monitoring area is represented by adopting network cloud, and the connection between graphic elements is utilized to reflect the relation of software and hardware functional connection and logic association, so that the operation information and alarm information of equipment nodes are displayed.

The system realizes unified monitoring and management of the equipment state, performance and service state of the service system through the configuration change analysis module, the real-time performance analysis module and the alarm association analysis module, creates a resource statistical report form and a performance inspection report form through the historical trend analysis module, the resource margin analysis module and the topology change analysis module, reflects the function and logic association relation information among the hardware equipment, the basic software and the service software of the service system in a graphical mode, realizes the functions of operation information data mining, efficiency evaluation, reliability analysis, risk management, auxiliary decision and the like on the basis, ensures safe and stable operation of the service, and effectively improves the operation and maintenance level and efficiency of operation and maintenance organization.

The acquisition server can be used for deploying the modules of the acquisition layer, is responsible for data acquisition work and performs configuration, such as configuration information of a central processing unit, configuration information of a storage space and the like, and has the performance: such as central processor usage and disk space utilization, etc., log: such as log of service application and service information, such as service flow of OA system, and may further include operations of merging and suppressing log-like information, filtering, preprocessing, etc. The acquisition layer can adopt protocols such as SNMP, TCP, syslog, SSH, WMI and the like to ensure the safety of data in the running and construction processes of the system. The application server is used for receiving the data sent by the acquisition server and analyzing the data to obtain an analysis result. The database server may be responsible for unified deployment of unified information bases and data service buses, and for data storage and communication with middleware. The database server can also improve data transmission efficiency through the service bus. The unified information base is used for storing monitoring information, management type information, analysis result information and basic parameters required by the system of the system, providing data support for the business health supervision system, wherein the monitoring information comprises configuration information, performance information, state information and alarm information. For example, when a disk fails, a service line of a system to which a corresponding server belongs may have a high probability of failure, and an alarm is given. The management information comprises user information and equipment management information, and the analysis result mainly comprises analysis report information of day, week, month, season and year which are generated regularly; the data service bus is used for the monitoring system to realize data communication among the modules and provide data for an external system by adopting the data service bus. The data service bus follows an SOA architecture system, supports various operating system platforms and various technical protocols, has the characteristic of expandability, provides the functions of web service and database adapter, and has the function of adapter expansion. The module of the application server deployment processing layer is responsible for data analysis processing work, and the processing layer completes the data analysis work and mainly comprises the following components: configuration change analysis, real-time performance analysis, historical trend analysis, resource margin analysis, topology change analysis and alarm association analysis; the front-end server (Web server) is responsible for the release and management of the application and the man-machine interaction with the user, and the Web server comprises a display layer, wherein the display layer provides a man-machine interaction interface of a Web browsing mode for the user, the user visually refers to and maintains related asset management information, performance management information, alarm management information, service management information, network management information and comprehensive analysis report forms through various graphical components provided by the system, and the system maintenance interface is used for realizing the setting work of equipment monitoring strategies and user authority, wherein the asset management information is used for realizing the unified management of IT software and hardware equipment configuration information and is used for the user to know the configuration condition of an IT infrastructure; the performance management information realizes unified management of the performance states of the IT software and hardware equipment and is used for discovering performance bottlenecks and analyzing faults by users; the alarm management information is a centralized platform for uniformly triggering, notifying, displaying, processing and inquiring the alarm information and is used for a user to carry out discovery and processing alarm; the business management information reflects the logic association relation between the IT infrastructure of the business system and the business in a graphical mode, and shows departments affected by business faults in a business view angle; the network management information reflects the physical and logical association relation between network nodes in a graphical mode, and provides a network fault positioning analysis environment for users from the view angle of the network; the comprehensive analysis type report supports user-defined daily operation and maintenance report, and performs report statistics according to the time, the week, the month, the season, the year or the user-defined time interval, the generation time, the content, the format and the printing time of the user-defined report, supports graphic and text mixed arrangement, supports report support curve, bar graph and pie graph display forms, and supports report file derivation: HTML, excel, PDF and a print function, the system maintenance interface comprising: monitoring policy settings, user permission settings, operation log queries, and function menu maintenance. Based on the above, the system monitoring of the whole process can be realized, and the safe operation and the effective solution of the fault problem of the managed system are ensured.

The specific limitation of the service management device can be referred to the limitation of the service management method hereinabove, and will not be repeated here. The respective modules in the above-described service management apparatus may be implemented in whole or in part by software, hardware, and combinations thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one embodiment, a computer device is provided, which may be a server, and the internal structure of which may be as shown in fig. 9. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used to store available operating information. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of traffic management.

It will be appreciated by persons skilled in the art that the architecture shown in fig. 9 is merely a block diagram of some of the architecture relevant to the present inventive arrangements and is not limiting as to the computer device to which the present inventive arrangements are applicable, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.

In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:

acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

And outputting the analysis result to the client.

In one embodiment, the processor when executing the computer program further performs the steps of:

receiving the available operation information through the preset interface;

creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources;

obtaining the items and the proportions of the configuration items according to the matching conditions of the dates and the different types of resource attributes;

and displaying the resource configuration information of each device in the management device system according to the items and the proportion of the configuration items.

In one embodiment, the processor when executing the computer program further performs the steps of:

obtaining the created performance inspection report according to the resource utilization rate of each monitoring object obtained according to the date and different conditions for the log and the service information in the available operation information;

acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system;

and if the running state is a fault state, creating an alarm statistical report based on the fault state.

4 in one embodiment, the processor when executing the computer program further performs the steps of:

and sending the equipment information corresponding to the fault state to the client.

In one embodiment, the processor when executing the computer program further performs the steps of:

acquiring key node parameters and connection relations of key nodes of all devices in the management device system;

generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

In one embodiment, the processor when executing the computer program further performs the steps of:

generating equipment performance bottleneck information according to the configuration information and the performance information in the available operation information;

and generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

In one embodiment, the processor when executing the computer program further performs the steps of:

and sorting the risk early-warning information according to the preset risk grade from high to low, and sending the sorted risk early-warning information to the client.

It should be clear that the process of executing the computer program by the processor in the embodiment of the present application is consistent with the execution of the steps in the above method, and specific reference may be made to the foregoing description.

In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:

acquiring initial operation information of a management equipment system by adopting a multithreading multi-concurrency mode based on the operation state and the data scale of the management equipment system, and preprocessing the initial operation information to acquire available operation information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

And outputting the analysis result to the client.

In one embodiment, the computer program when executed by the processor further performs the steps of:

receiving the available operation information through the preset interface;

creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources;

obtaining the items and the proportions of the configuration items according to the matching conditions of the dates and the different types of resource attributes;

and displaying the resource configuration information of each device in the management device system according to the items and the proportion of the configuration items.

In one embodiment, the computer program when executed by the processor further performs the steps of:

obtaining the created performance inspection report according to the resource utilization rate of each monitoring object obtained according to the date and different conditions for the log and the service information in the available operation information;

acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system;

and if the running state is a fault state, creating an alarm statistical report based on the fault state.

In one embodiment, the computer program when executed by the processor further performs the steps of:

and sending the equipment information corresponding to the fault state to the client.

In one embodiment, the computer program when executed by the processor further performs the steps of:

acquiring key node parameters and connection relations of key nodes of all devices in the management device system;

generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

In one embodiment, the computer program when executed by the processor further performs the steps of:

generating equipment performance bottleneck information according to the configuration information and the performance information in the available operation information;

and generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

In one embodiment, the computer program when executed by the processor further performs the steps of:

And sorting the risk early-warning information according to the preset risk grade from high to low, and sending the sorted risk early-warning information to the client.

It should be clear that the process of executing the computer program by the processor in the embodiment of the present application corresponds to the execution of each step in the above method, and specific reference may be made to the above description.

Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, or the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The above examples illustrate only a few embodiments of the application, which are described in detail and are not to be construed as limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of protection of the present application is to be determined by the appended claims.

Claims (9)

1. A method of traffic management, the method comprising:

determining the number of threads and the concurrency number matched with the running state and the data scale of a management equipment system, acquiring initial running information of the management equipment system in a multi-thread multi-concurrency mode based on the number of threads and the concurrency number, and preprocessing the initial running information to obtain available running information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing; the running state is inversely related to the number of threads and the concurrent number, and the data size is positively related to the number of threads and the concurrent number;

Analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

outputting the analysis result to a client;

the analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system, including:

receiving the available operation information through the preset interface;

creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources;

obtaining items and proportions of configuration items according to the matching conditions of different dates and different types of resource attributes in the resource statistical report;

according to the items and the proportion of the configuration items, the resource configuration information of each device in the management device system is displayed;

Obtaining the created performance inspection report according to the resource utilization rate of each monitoring object obtained according to the date and different conditions for the log and the service information in the available operation information;

acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system;

and if the running state of each device in the management device system is a fault state, creating an alarm statistical report based on the fault state.

2. The method according to claim 1, wherein the method further comprises:

and sending the equipment information corresponding to the fault state to the client.

3. The method according to claim 1, wherein the analyzing the available operation information received through a preset interface according to a preset analysis policy, to obtain an analysis result of multiple dimensions of the management device system, further comprises:

acquiring key node parameters and connection relations of key nodes of all devices in the management device system;

generating a network topology view according to the key node parameters and the connection relation of the key nodes; wherein, the graphic elements in the network topology view comprise: the system comprises a server, network equipment, security equipment, storage equipment, middleware and a database, wherein business software is deployed on equipment corresponding to the primitives in the network topology view.

4. The method according to claim 1, wherein the analyzing the available operation information received through a preset interface according to a preset analysis policy, to obtain an analysis result of multiple dimensions of the management device system, further comprises:

generating equipment performance bottleneck information according to the configuration information and the performance information in the available operation information;

and generating risk early warning information for possible faults of the management equipment system based on the equipment performance bottleneck information.

5. The method according to claim 4, wherein the method further comprises:

and sorting the risk early-warning information according to the preset risk grade from high to low, and sending the sorted risk early-warning information to the client.

6. A traffic management device, the device comprising:

the acquisition layer module is used for determining the number of threads and the concurrent number matched with the running state and the data scale of the management equipment system, acquiring initial running information of the management equipment system in a multi-thread multi-concurrent mode based on the number of threads and the concurrent number, and preprocessing the running information to obtain available running information of the management equipment system; the initial operation information comprises configuration information, performance information, logs and service information of each device in the management device system, and the preprocessing comprises at least one of data structure standardization processing, merging pressing processing and filtering processing;

The application layer module is used for analyzing the available operation information received through a preset interface according to a preset analysis strategy to obtain analysis results of multiple dimensions of the management equipment system, and outputting the analysis results to a client; wherein the analysis results for the multiple dimensions include: at least one of a resource statistics report, a performance inspection report, an alarm statistics report, a network topology view, equipment performance bottleneck information and fault information is established;

the application layer module is specifically configured to:

receiving the available operation information through the preset interface;

creating a resource statistical report according to the configuration information and the performance information in the available operation information; wherein, the resource statistical report comprises hardware resources and related information of the hardware resources;

obtaining items and proportions of configuration items according to the matching conditions of different dates and different types of resource attributes in the resource statistical report;

according to the items and the proportion of the configuration items, the resource configuration information of each device in the management device system is displayed;

obtaining the created performance inspection report according to the resource utilization rate of each monitoring object obtained according to the date and different conditions for the log and the service information in the available operation information;

Acquiring an established performance inspection report of each device in the management device system according to the date and different conditions, and acquiring the running state of each device in the management device system;

and if the running state is a fault state, creating an alarm statistical report based on the fault state.

7. The device of claim 6, wherein the communication mode between the acquisition layer module and the application layer module is hot plug; the script of the acquisition layer module adopts at least one form of shell, bat, python, go and powershell; the deployment mode of the acquisition layer module is any one of single machine deployment, cluster deployment or cross-network deployment; the acquisition layer module is a module supporting a micro-service architecture.

8. The apparatus of claim 6, wherein the acquisition layer module is configured to interface with an http/webservice interface, ftp, ssh, database, or message middleware, acquire initial operation information of a management device system in a multi-thread multi-concurrency manner based on an operation state and a data size of the management device system, and preprocess the operation information to obtain available operation information of the management device system.

9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any one of claims 1 to 5 when the computer program is executed.