CN111460780A - Notification method, device, equipment and readable storage medium - Google Patents
Notification method, device, equipment and readable storage medium Download PDFInfo
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Abstract
The invention provides a notification method, which comprises that when a user makes a claim settlement notification request, acquiring policy data of a user, judging whether the contact way of business personnel changes or not according to the policy data, if so, calling a preset claim settlement notification template, filling claim settlement information and the policy data in the claim settlement notification request into the claim settlement notification template to obtain a notification file, judging the priority of the user based on the policy data, the priority of the policy data is changed according to the actual requirement, different notification modes are selected according to the priority, the diversification of claim settlement notifications is realized according to various notification modes and different types of notification files, a service person is notified through various notification modes and notification file modes, and the notification of different notification modes can improve the attention degree of the service person to the notification files, so that the effectiveness of the notification files is improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a notification method, apparatus, device, and readable storage medium.
Background
With the rapid development of scientific technology, the number of application services is continuously increased, and notification messages are also continuously increased, particularly in the fields of services and the like, but with the increase of short messages, unnecessary disturbance is brought to users, and for this reason, the users can carry out related message push setting according to the conditions of the users, and the same is true for the service staff.
In contrast, in the prior art, in order to improve the attention of the service staff to some notification messages, the service staff is notified in a manner of sending short messages continuously for multiple times, but this manner still has the phenomena of short message interception and habitually ignoring short messages by the service staff, for example, when the service staff is changed due to the departure of the original service staff in the after-sale process of the service, a normal service system wants to send a changed notification of the service according to the changed contact information of the service staff, but this notification is only a simple prompt, and is often ignored by the service staff habitually, so that the effectiveness of the notification information is difficult to realize, and the degree of following the policy is reduced.
Disclosure of Invention
The invention mainly aims to provide a notification method, a notification device, notification equipment and a readable storage medium, and aims to solve the technical problem that the existing service change message notification mode is low in effectiveness.
In order to achieve the above object, the present invention provides a notification method, including the steps of:
acquiring policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, wherein the claim settlement notification request comprises claim settlement information, and a plurality of groups of policy data of insurance products purchased by the user are stored in the policy information database;
judging whether the contact way of the business personnel changes or not according to the policy data;
if the contact way is changed, acquiring the service type of the policy in the claim settlement information, and inquiring a claim settlement notification template corresponding to the service type from a preset template database according to the corresponding relation between the service type and the claim settlement notification template;
filling the claim settlement information and the policy data into the claim settlement notification template to generate a claim settlement notification file;
acquiring the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and selecting a claim settlement notification mode corresponding to the claim settlement priority according to the corresponding relation between the preset claim settlement priority and the claim settlement notification mode;
and notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
Optionally, the step of obtaining policy data of the user from a preset policy information database based on the received claim settlement notification request of the user includes:
establishing a communication link between a user and the policy information database according to the claim settlement notification request;
and reading policy data corresponding to the user from the policy information database based on the communication link.
Optionally, the step of determining whether the contact information of the service personnel changes according to the policy data includes:
extracting a service personnel table in the policy data;
judging whether the contact way of the service personnel in the service personnel table is more than one according to the service personnel table;
if yes, judging that the contact way of the business personnel is changed.
Optionally, the step of obtaining the claim settlement priority of the user according to a preset priority configuration principle and the policy data includes:
selecting non-invalid policy data in the policy data according to the valid time of the policy data;
querying the insurance amount and/or expiration date in the non-failure policy data;
and configuring corresponding priority for the non-failure policy data according to the principle that the higher the insurance amount value is, the higher the priority is, and the earlier the expiry date is, the higher the priority is.
Optionally, the step of configuring the non-failure policy data with a corresponding priority according to the principle that the higher the insurance value is, the higher the priority is, and the earlier the expiry date is, the higher the priority is, includes:
presetting the weight values of the insurance sum and the expiry date;
and configuring corresponding priority for the non-failure policy data by a preset calculation formula in combination with the weight value.
Optionally, the step of configuring, by using a preset calculation formula and in combination with the weight value, a corresponding priority for the non-failure policy data includes:
calculating the remaining time between the expiration date and the current insurance claim settlement case processing date in the non-failure policy data;
taking the reciprocal of the remaining time and multiplying the reciprocal by the weight value corresponding to the expiry date, and adding the product of the value of the insurance amount in the non-failure policy data and the weight value corresponding to the insurance amount;
and determining the corresponding priority of the non-failure policy data according to the calculation result.
Optionally, after the performing priority division processing on the policy data according to a preset priority configuration principle to obtain the priority of the policy data, the method further includes:
judging whether the user sends a claim settlement notification request at least twice;
if the user sends the claim settlement notification request at least twice, calculating the interval time between the first claim settlement notification request and the last claim settlement notification request of the user;
judging whether the interval time is greater than a preset time threshold value or not;
and if the interval time is greater than a preset time threshold, the priority of the policy data of the user is improved.
Further, to achieve the above object, the present invention also provides a notification apparatus comprising:
the system comprises an acquisition module, a storage module and a processing module, wherein the acquisition module is used for acquiring policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, the claim settlement notification request comprises claim settlement information, and the policy information database stores a plurality of groups of policy data of insurance products purchased by the user;
the judging module is used for judging whether the contact way of the business personnel changes or not according to the policy data;
the template acquisition module is used for acquiring the service type of the insurance policy in the claim settlement information when the contact way is changed, and inquiring a claim settlement notification template corresponding to the service type from a preset template database according to the corresponding relation between the service type and the claim settlement notification template;
the filling module is used for filling the claim settlement information and the policy data into the claim settlement notification template to generate a claim settlement notification file;
the priority configuration module is used for acquiring the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and selecting a claim settlement notification mode corresponding to the claim settlement priority according to the corresponding relation between the preset claim settlement priority and the claim settlement notification mode;
and the notification module is used for notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
Optionally, the obtaining module includes a communication unit and a reading unit. Wherein:
the communication unit is used for establishing a communication link between a user and the policy information database according to the claim settlement notification request;
the reading unit is used for reading policy data corresponding to the user from the policy information database based on the communication link.
Optionally, the determining module includes an extracting unit and a quantity determining unit, wherein:
the extraction unit is used for extracting the service personnel table in the policy data;
the quantity judging module is used for judging whether the contact way of the business personnel in the business personnel list is more than one according to the business personnel list.
Optionally, the priority configuration module includes a selection unit, a query unit, and a configuration unit, where:
the selection unit is used for selecting the non-invalid policy data in the policy data according to the effective time of the policy data;
the query unit is used for querying the insurance amount and/or the expiration date in the non-invalidation policy data;
the configuration unit is used for configuring corresponding priority for the non-failure policy data according to the principle that the higher the insurance sum value is, the higher the priority is and the earlier the expiry date is, the higher the priority is.
Optionally, the configuration unit is configured to preset the insurance amount and the weight value of the expiration date; and configuring corresponding priority for the non-failure policy data by a preset calculation formula in combination with the weight value.
Optionally, the configuration unit is configured to calculate a remaining time between an expiration date in the non-invalidation policy data and a current insurance claim case processing date; taking the reciprocal of the remaining time and multiplying the reciprocal by the weight value corresponding to the expiry date, and adding the product of the value of the insurance amount in the non-failure policy data and the weight value corresponding to the insurance amount; and determining the corresponding priority of the non-failure policy data according to the calculation result.
Optionally, the notification apparatus further includes a priority boost module, where the priority boost module includes a number judgment unit, a calculation unit, an interval judgment unit, and a priority boost unit, where:
the number judging unit is used for judging whether the user sends a claim settlement notification request at least twice;
the calculation unit is used for calculating the interval time between the first claim settlement notification request and the last claim settlement notification request of the user;
the interval judging unit is used for judging whether the interval time is greater than a preset time threshold value;
the priority promoting unit is used for promoting the priority of the policy data of the user.
Further, to achieve the above object, the present invention also provides a notification device, which includes a memory, a processor and a notification program stored on the memory and operable on the processor, wherein when executed by the processor, the notification device implements the steps of the notification method according to any one of the above items.
Further, to achieve the above object, the present invention also provides a computer-readable storage medium having a notification program stored thereon, which when executed by a processor implements the steps of the notification method as described in any one of the above.
The invention provides a notification method, which comprises that when a user makes a claim settlement notification request, acquiring policy data of a user, judging whether the contact way of business personnel changes or not according to the policy data, if so, calling a preset claim settlement notification template, filling claim settlement information and the policy data in the claim settlement notification request into the claim settlement notification template to obtain a notification file, judging the priority of the user based on the policy data, the priority of the policy data is changed according to the actual requirement, different notification modes are selected according to the priority, the diversification of claim settlement notifications is realized according to various notification modes and different types of notification files, a service person is notified through various notification modes and notification file modes, and the notification of different notification modes can improve the attention degree of the service person to the notification files, so that the effectiveness of the notification files is improved.
Drawings
FIG. 1 is a schematic structural diagram of an operating environment of a notification device according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a notification method according to a first embodiment of the present invention;
FIG. 3 is a flowchart illustrating a notification method according to a second embodiment of the present invention;
FIG. 4 is a functional block diagram of a notification device according to the present invention;
the implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The invention provides a notification apparatus.
Referring to fig. 1, fig. 1 is a schematic structural diagram of an operating environment of a notification device according to an embodiment of the present invention.
As shown in fig. 1, the notification apparatus includes: a processor 101, e.g. a CPU, a communication bus 102, a user interface 103, a network interface 104, a memory 105. Wherein the communication bus 102 is used for enabling connection communication between these components. The user interface 103 may comprise a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the network interface 104 may optionally comprise a standard wired interface, a wireless interface (e.g. WI-FI interface). The memory 105 may be a high-speed RAM memory or a non-volatile memory (e.g., a disk memory). The memory 105 may alternatively be a storage device separate from the processor 101 described above.
Those skilled in the art will appreciate that the hardware configuration of the notification apparatus shown in FIG. 1 does not constitute a limitation of the notification apparatus, and may include more or fewer components than those shown, or some components in combination, or a different arrangement of components.
As shown in fig. 1, the memory 105, which is a kind of computer-readable storage medium, may include therein an operating system, a network communication module, a user interface module, and a notification program. Among other things, the operating system is a program that manages and controls the notification devices and software resources, supporting the operation of the notification program as well as other software and/or programs.
In the hardware configuration of the notification apparatus shown in fig. 1, the network interface 104 is mainly used for accessing a network; the user interface 103 is mainly used for detecting a confirmation instruction and the like, and the processor 101 may be used for calling a notification program stored in the memory 105 and performing the operations of the following embodiments of the notification method.
Based on the above hardware structure of the notification device, various embodiments of the notification method of the present invention are proposed.
Referring to fig. 2, fig. 2 is a flowchart illustrating a notification method according to a first embodiment of the present invention. In this embodiment, the notification method includes the following steps:
step S210, acquiring policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, wherein the claim settlement notification request comprises claim settlement information, and a plurality of groups of policy data of insurance products purchased by the user are stored in the policy information database;
in this step, the claim settlement notification request is mainly interacted with a hardware device through a user, the hardware device may be a mobile phone or a computer, and in a manner of installing application software on the hardware device, when the user needs to perform the claim settlement notification to service personnel, the user clicks a claim settlement notification window on an operation interface of the software, and fills in the claim settlement information, the application software will send the claim settlement notification request of the user to the system, and further contact the current service personnel, the claim settlement information mainly includes occurrence time, a place of risk, a result of risk, a loss condition, and part of the claim settlement information corresponding to the service type, for example, if the service type guaranteed by the user is car insurance, a car license number and the like need to be filled in, and when the claim settlement notification request is completed and sent, the filled in claim settlement information is attached with tag information, the tag information including the category of the claim settlement information, for example, the character string "Yue B XXXXX" corresponds to the category license plate number, and the service personnel can have preliminary judgment on the claim settlement case by filling out the claim settlement information and the policy data.
In the embodiment of the invention, the policy information database is mainly policy information of the insurance company when the user transacts insurance business, and the policy information comprises various information, such as a policy number, user information and the like, wherein the policy number is used for uniquely identifying one policy, and the user information is mainly personal information and insurance business information filled by the user when the user transacts insurance business, and comprises the name, contact way, insurance target, insurance amount, insurance period, payment or payment responsibility range and the like of the user.
Step S220, judging whether the contact information of the business personnel changes or not according to the policy data;
in this step, whether the policy is an orphan or not can be further determined by determining whether the contact way of the business personnel changes or not, when there are a plurality of contact ways, whether the business personnel in the contact way are the same or not is queried, if so, whether the business personnel communicate with the user to change the contact way or not is queried, if not, the business personnel are prompted to communicate with the user, if the business personnel corresponding to the contact ways are different, the policy is determined to be an orphan, the orphan is the policy that the business personnel who have issued the policy for the user have left the job, after issuing the business personnel generally need to provide various services such as consultation, security and the like for the applicant, once the business personnel corresponding to the user leave the job, the policy is temporarily in a 'sheet' without a human accounting, so the policy is called as an orphan, and under the condition that an insurance company leaves a job for a certain business personnel, and entrusting the orphan list to another business person to take over through the comprehensive extension platform, and adding a new business person record to the business person list in the insurance policy data after entrusting again.
In practical applications, after determining that the policy belongs to the orphan policy, it is further required to detect whether the service person has contacted the user after the policy is changed, if not, step S230 is executed, and if the contact is obtained, the existing conventional policy notification method is adopted.
Step S230, if the contact information is changed, obtaining a service type of the policy in the claim settlement information, and querying a claim settlement notification template corresponding to the service type from a preset template database according to a corresponding relationship between the service type and the claim settlement notification template;
in this step, since there are multiple sets of claim information, the classification processing of the claim information is mainly based on the category of the claim information, where the category of the claim information includes, for example, the type of the claim service, the area where the user is located, and the insurance amount, when the claim information is input into the claim information base, each data is attached with tag information, the tag information includes the category of the claim information, for example, for the character string "motor vehicle insurance", the attached tag information is the service type, and for the digital character string "10000", the attached tag information is the insurance amount, after the claim information is obtained, the claim information can be classified according to different tag information attached to the claim information, after the claim information is classified, a claim notification template can be called from a preset template database according to the category, for example, according to the type of the claim service, classifying the claim settlement notification templates in advance, storing the classified claim settlement notification templates into a template database, subsequently calling the claim settlement notification templates corresponding to the type of the claim settlement service according to classification, wherein for car insurance, the classification can be' XXX service personnel, you are good, the existing solitary user notifies you to carry out car insurance claim settlement, the policy number is XXXXX, the license plate number is XX.XXXXXXXXXXX, the time of the accident is XXXXXXXXXXX year, X month and X day, the place of the accident is XXX, the insurance amount is XXX, and the address of the user is XXXXX. When a claim settlement notification template is made in advance, the template can be written according to requirements and different insurance types, at least one section of template character string and at least one cell are needed, each cell is also attached with label information, and the label information comprises the category of data which needs to be filled in the cell.
Step S240, filling the claim settlement information and the policy data into the claim settlement notification template to generate a claim settlement notification file;
in this embodiment, the process of filling the claim information and the policy data into the claim notification template mainly includes comparing the tag information attached to the claim information and the policy data with the tag information attached to the cells in the claim notification template, deleting the null value in the successfully compared cells if the tag information is successfully compared, and placing the successfully compared claim information or policy information into the cells, for example, for "9/23 th 2019" in the claim information filled by the user when sending the claim notification request, the appended tag information is the time of occurrence, "xxxxxxxx" in the above template, the tag information attached to the cell represented by X is the time of occurrence, and the two pieces of tag information are compared, and since the tag information is the time of occurrence, the comparison is successful, the null value in the cell is deleted, and then the successfully compared claim information "2019" is placed in the time of occurrence "xxxx" in 23 th 2019 "23 th xxx", and completing filling of the claim notification template through the comparison process of different cells, and obtaining the claim notification file after all the cells are completely filled.
Step S250, acquiring the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and selecting a claim settlement notification mode corresponding to the claim settlement priority according to the corresponding relation between the preset claim settlement priority and the claim settlement notification mode;
in this step, the priority configuration principle may be pre-defined according to the actual requirements of the insurance service, for example, the insurance amount in the policy data may be configured with corresponding priorities in the order from most to few, or the insurance product levels corresponding to the policy data may be detected, and the corresponding priorities may be configured for the policy data in the order from high to low.
In practical application, the number of priorities is pre-defined according to actual requirements, for example, different threshold ranges can be set for insurance amounts, the number of priorities can be obtained according to the number of divided threshold ranges, the same number of claim notification modes are pre-set, and according to the attention degrees of business personnel to different claim notification modes, the different priorities are in one-to-one correspondence, and the policy data with high priority corresponds to the claim notification modes with high attention degrees, so that the pre-set priority correspondence can be obtained, for example, for the policy data with high priority, the notification mode that messages are pushed by a mobile phone and specific ring tones are added can be used, and for the policy data with low priority, the notification mode that messages are notified simply by short messages can be used.
And step S260, notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
In this step, the claim notification file can be converted into different formats according to different claim notification modes, under a normal state, the claim notification file is obtained by filling the claim information and the policy data into the claim notification template, so that the claim notification file is presented in the form of character strings, when the claim notification mode has a voice notification mode, the character strings of the claim notification file can be converted into voice files, when the claim notification mode is performed, the voice files are sent to an opposite party, for example, the voice is sent through a WeChat public number, or the voice files are played through a telephone notification.
Further, for step S210, the specific implementation steps may be:
establishing a communication link between a user and the policy information database according to the claim settlement notification request;
and reading policy data corresponding to the user from the policy information database based on the communication link.
In this embodiment, the specific form, type, communication mode, or communication capacity of the communication link may be set according to actual requirements, and in practical applications, the communication link includes two modes, namely wired and wireless, for the wired communication link, a wired connection dedicated line may be applied to a network server provider for installation or lease, for the wireless communication link, a wireless communication link based on a wireless communication protocol, such as satellite, microwave, bluetooth, or a VPN virtual link established through an existing communication network.
Further, for step S220, the specific implementation steps may be:
extracting a service personnel table in the policy data;
judging whether the contact way of the service personnel in the service personnel table is more than one according to the service personnel table;
if yes, the change of the service personnel is judged.
In this embodiment, the service staff table refers to an information table for recording conditions of service staff, the service staff table will increase items along with information changes of the service staff, when no information changes occur, the service staff table only has one item of information of the current service staff, when information changes occur, for example, a contact way of the same service staff changes, a contact way before and after the same service staff changes will occur, when staff of the service staff changes last time, two items of information of the service staff and information of the current service staff will occur, along with continuous changes of the service staff information, the items of the service staff table will also increase continuously, the information recorded in the service staff table includes at least one service staff ID and a service bill corresponding to the service staff, the service staff ID is an identifier for uniquely representing the service staff, the business person book in the current policy can be judged through the business person ID, the contact way of the business person can be inquired through the business person ID, and the current business person is notified in the subsequent notification process.
In practical application, when the business personnel table is inquired to judge that the contact way of the business personnel changes, whether the business personnel corresponding to the changed contact way are the same business personnel or not needs to be further judged, if not, the business personnel are judged to be an orphan list, when the business personnel are judged to be the same business personnel, whether the business personnel contact with the user or not needs to be inquired to inform that the contact way is changed, and if the business personnel do not contact with the user, the business personnel can be informed to contact with the user by using the informing method.
Further, for step S250, the specific implementation steps may be:
selecting non-invalid policy data in the policy data according to the valid time of the policy data;
querying the insurance amount and/or expiration date in the non-failure policy data;
and configuring corresponding priority for the non-failure policy data according to the principle that the larger the insurance amount value is, the higher the priority is, and/or the earlier the expiry date is, the higher the priority is.
In this embodiment, the validity period of the policy data may be calculated according to the application date and the validity time in the policy data, and whether the current date is within the validity period is determined, if yes, the policy data is determined as non-invalid policy data, and if not, information is returned to the user to inform the user that the policy has been invalid.
In this embodiment, the non-revocation policy data is prioritized from the high to low insurance amounts, or from the early to late expiry dates. The non-failure policy data may also be prioritized with reference to the amount of insurance and the expiration date, specifically, corresponding weight values are configured for the amount of insurance and the expiration date, the weight values of the amount of insurance and the expiration date are weighted, and then the non-failure policy data is prioritized according to the weighted values.
Further, for the non-failure policy data configured with the corresponding priority according to the principle that the higher the insurance value is, the higher the priority is, and the earlier the expiry date is, the higher the priority is, the specific implementation steps may be:
presetting the weight values of the insurance sum and the expiry date;
and configuring corresponding priority for the non-failure policy data by a preset calculation formula in combination with the weight value.
In this step, the weight value of the expiry date increases as the interval between the time of the policy expiry date and the time of the claim settlement notification request issued by the user decreases, the time of the expiry date can be inquired in the policy data, and since the policy which is not invalidated is checked in advance, the case that the time of the claim settlement notification request issued exceeds the expiry date does not occur.
Further, for the configuration of the corresponding priority for the non-failure policy data by the preset calculation formula in combination with the weight value, the specific implementation may be:
calculating the remaining time between the expiration date and the current insurance claim settlement case processing date in the non-failure policy data;
taking the reciprocal of the remaining time and multiplying the reciprocal by the weight value corresponding to the expiry date, and adding the product of the value of the insurance amount in the non-failure policy data and the weight value corresponding to the insurance amount;
and determining the corresponding priority of the non-failure policy data according to the calculation result.
In this embodiment, the corresponding priority of the non-invalid policy data may be determined according to the calculation result by calculating the remaining time between the expiration date in the non-invalid policy data and the current insurance claim case processing date, multiplying the reciprocal of the remaining time by the weight value corresponding to the expiration date, and adding the product of the insurance amount value in the non-invalid policy data and the weight value corresponding to the insurance amount, that is, the preset calculation formula may be:
wherein a is the remaining time of the expiry date in the non-invalidation policy data from the current insurance claim case processing date, b is the weight value corresponding to the expiry date, c is the insurance amount value in the non-invalidation policy data, and d is the weight value corresponding to the insurance amount.
The configuration of the claim priority is changeable, in the above embodiment, the priority is configured by setting the weight of the expiration date and the size of the insurance amount, and then the claim priority of the user can be improved by inquiring the number of times that the user notifies the service staff, and for the method for improving the claim priority based on the number of times that the user notifies the service staff, the specific implementation process is as shown in fig. 3:
step S310, judging whether the user sends a claim settlement notification request at least twice;
in practical application, the first claim settlement notification request sent by the user may not be timely contacted by the service personnel due to low attention of the service personnel or other reasons in real life, so that multiple claim settlement notification requests may be sent, the number of the claim settlement notification requests may be stored in the inventory data, and the query and use in the future are facilitated.
Step S320, if the user sends the claim settlement notification request at least twice, calculating the interval time between the first claim settlement notification request and the last claim settlement notification request of the user;
step S330, judging whether the interval time is greater than a preset time threshold value;
in this step, when it is determined that the user sends the claim settlement notification request at least twice, a situation may occur that the user sends the claim settlement notification request multiple times in a short time, where the service staff may contact the user after a certain period of time because the service staff is busy or the like, or the user may frequently send the claim settlement notification request after failing to receive a reply for a short time because the user has low tolerance to time, or the user may mistakenly touch or mischief the user, and the time interval between the first time the user sends the claim settlement notification request and the last time the user sends the claim settlement notification request needs to be calculated, and if the time interval is less than the preset time threshold, the user does not respond, and when the user repeatedly sends the claim settlement notification request for a long time, it indicates that the service staff has low attention to the orphan, in this case, the claim settlement priority of the user can be improved
Step S340, if the interval time is greater than a preset time threshold, increasing the priority of the policy data of the user.
In practical application, whether a service person follows a user orphan can be further inquired in a mode of inquiring whether the service person follows the user orphan or not, after the service person receives a claim settlement notification, whether the service person follows the user orphan or not is inquired in a certain time, if not, the priority of policy data of the user is improved, the service person is notified again according to the claim settlement notification mode and the claim settlement file with the existing priority and inquired again in a certain time, and if the service person does not follow the policy yet, the priority change notification mode is continuously improved and the service person is notified until the service person is inquired that the service person follows the orphan.
In order to solve the above problem, the present invention further provides a notification apparatus, and referring to fig. 4, fig. 4 is a schematic diagram of functional modules of the notification apparatus according to an embodiment of the present invention. In this embodiment, the apparatus comprises:
the acquiring module 41 is configured to acquire policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, where the claim settlement notification request includes claim settlement information, and the policy information database stores multiple sets of policy data for the user to purchase insurance products;
the judging module 42 is used for judging whether the contact way of the business personnel changes according to the policy data;
the template obtaining module 43 is configured to obtain a service type of the policy in the claim settlement information when the contact manner is changed, and query a claim settlement notification template corresponding to the service type from a preset template database according to a corresponding relationship between the service type and the claim settlement notification template;
the filling module 44 is configured to fill the claim settlement information and the policy data into the claim settlement notification template, and generate a claim settlement notification file;
the priority configuration module 45 is configured to obtain the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and select a claim settlement notification manner corresponding to the claim settlement priority according to a corresponding relationship between the preset claim settlement priority and the claim settlement notification manner;
and the notification module 46 is used for notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
Based on the same embodiment as the notification method in the above embodiment of the present invention, the content of the embodiment of the notification apparatus is not described in detail in this embodiment.
When the embodiment provides the claim settlement service for the client, the intelligent identification can be performed on the claim settlement material based on the image analysis according to the service type of the claim settlement selected by the claimant and the provided claim settlement material, the required claim settlement information is extracted, the information is input into the claim settlement wind control model and the claim settlement notification model, the claim settlement result is generated, and the fast claim settlement is performed. Through this mode realization to the quick claim settlement of insurance, help insurance company to reduce artifical claim settlement cost, improve the efficiency of guaranteeing by credit, reach and dodge the claim, improve product competitiveness.
The invention also provides a computer readable storage medium.
In this embodiment, the computer-readable storage medium has a notification program stored thereon, and the notification program, when executed by a processor, implements the steps of the notification method described in any one of the above embodiments. The method implemented when the notification program is executed by the processor may refer to various embodiments of the notification method of the present invention, and therefore, redundant description is not repeated.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM), and includes instructions for causing a terminal (e.g., a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
The present invention is described in connection with the accompanying drawings, but the present invention is not limited to the above embodiments, which are only illustrative and not restrictive, and those skilled in the art can make various changes without departing from the spirit and scope of the invention as defined by the appended claims, and all changes that come within the meaning and range of equivalency of the specification and drawings that are obvious from the description and the attached claims are intended to be embraced therein.
Claims (10)
1. A notification method, characterized in that the notification method comprises the steps of:
acquiring policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, wherein the claim settlement notification request comprises claim settlement information, and a plurality of groups of policy data of insurance products purchased by the user are stored in the policy information database;
judging whether the contact way of the business personnel changes or not according to the policy data;
if the contact way is changed, acquiring the service type of the policy in the claim settlement information, and inquiring a claim settlement notification template corresponding to the service type from a preset template database according to the corresponding relation between the service type and the claim settlement notification template;
filling the claim settlement information and the policy data into the claim settlement notification template to generate a claim settlement notification file;
acquiring the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and selecting a claim settlement notification mode corresponding to the claim settlement priority according to the corresponding relation between the preset claim settlement priority and the claim settlement notification mode;
and notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
2. The notification method according to claim 1, wherein the step of obtaining policy data of the user from a preset policy information database based on the received claim settlement notification request of the user comprises:
establishing a communication link between a user and the policy information database according to the claim settlement notification request;
and reading policy data corresponding to the user from the policy information database based on the communication link.
3. The notification method according to claim 1, wherein the step of determining whether the contact information of the service person is changed according to the policy data comprises:
extracting a service personnel table in the policy data;
judging whether the number of contact ways of the service personnel in the service personnel table is more than one according to the service personnel table;
if yes, judging that the contact way of the business personnel is changed.
4. The notification method according to claim 3, wherein the step of obtaining the claim settlement priority of the user based on a preset priority configuration rule and the policy data comprises:
selecting non-invalid policy data in the policy data according to the valid time of the policy data;
querying the insurance amount and/or expiration date in the non-failure policy data;
and configuring corresponding priority for the non-failure policy data according to the principle that the higher the insurance amount value is, the higher the priority is, and the earlier the expiry date is, the higher the priority is.
5. A method of notification according to claim 4, wherein said step of configuring said non-revocation policy data with a corresponding priority based on a higher priority for a larger value of said amount of insurance and a higher priority for an earlier date of said expiration comprises:
presetting the weight values of the insurance sum and the expiry date;
and configuring corresponding priority for the non-failure policy data by a preset calculation formula in combination with the weight value.
6. The notification method according to claim 5, wherein the step of configuring the non-revocation policy data with the corresponding priority by combining the weight value through a preset calculation formula comprises:
calculating the remaining time between the expiration date and the current insurance claim settlement case processing date in the non-failure policy data;
taking the reciprocal of the remaining time and multiplying the reciprocal by the weight value corresponding to the expiry date, and adding the product of the value of the insurance amount in the non-failure policy data and the weight value corresponding to the insurance amount;
and determining the corresponding priority of the non-failure policy data according to the calculation result.
7. The notification method according to claim 1, wherein after said prioritizing said policy data according to a preset priority configuration principle to obtain a priority of said policy data, further comprising:
judging whether the user sends a claim settlement notification request at least twice;
if the user sends the claim settlement notification request at least twice, calculating the interval time between the first claim settlement notification request and the last claim settlement notification request of the user;
judging whether the interval time is greater than a preset time threshold value or not;
and if the interval time is greater than a preset time threshold, the priority of the policy data of the user is improved.
8. A notification apparatus, characterized in that the notification apparatus comprises:
the system comprises an acquisition module, a storage module and a processing module, wherein the acquisition module is used for acquiring policy data of a user from a preset policy information database based on a received claim settlement notification request of the user, the claim settlement notification request comprises claim settlement information, and the policy information database stores a plurality of groups of policy data of insurance products purchased by the user;
the judging module is used for judging whether the contact way of the business personnel changes or not according to the policy data;
the template acquisition module is used for acquiring the service type of the insurance policy in the claim settlement information when the contact way is changed, and inquiring a claim settlement notification template corresponding to the service type from a preset template database according to the corresponding relation between the service type and the claim settlement notification template;
the filling module is used for filling the claim settlement information and the policy data into the claim settlement notification template to generate a claim settlement notification file;
the priority configuration module is used for acquiring the claim settlement priority of the user according to a preset priority configuration principle and the policy data, and selecting a claim settlement notification mode corresponding to the claim settlement priority according to the corresponding relation between the preset claim settlement priority and the claim settlement notification mode;
and the notification module is used for notifying service personnel to process the claim settlement case according to the claim settlement notification file and the claim settlement notification mode.
9. A notification device, characterized in that the notification device comprises a memory, a processor and a notification program stored on the memory and executable on the processor, which notification program, when executed by the processor, implements the steps of the notification method according to any of claims 1-7.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored thereon a notification program which, when executed by a processor, implements the steps of the notification method according to any one of claims 1 to 7.
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| CN202010193939.XA CN111460780A (en) | 2020-03-19 | 2020-03-19 | Notification method, device, equipment and readable storage medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112367241A (en) * | 2020-10-16 | 2021-02-12 | 北京五八信息技术有限公司 | Message generation and message transmission method, device, equipment and computer readable medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112367241A (en) * | 2020-10-16 | 2021-02-12 | 北京五八信息技术有限公司 | Message generation and message transmission method, device, equipment and computer readable medium |
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