CN111429150A - After-sale management system based on identification analysis technology - Google Patents
After-sale management system based on identification analysis technology Download PDFInfo
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Abstract
The invention discloses an after-sale management system based on an identification analysis technology, which comprises an internet identification analysis platform, an after-sale management AI system and a front-end mobile platform, and is characterized in that: the front-end mobile platform and the after-sale management AI system are connected in a bidirectional mode through the internet, and the internet identification analysis platform and the after-sale management AI system are connected in a unidirectional electric mode. The after-sale management system based on the identification analysis technology is combined with an AI system, so that the after-sale problem is quickly treated, the labor cost is reduced, the after-sale service quality is improved, meanwhile, the product and the spare parts thereof can be managed through the after-sale management system, the adopted identification is beneficial to code scanning and identification of the model of the spare part, accurate purchase is realized, the replacement error of the spare part is prevented, the sales benefit of the spare part is improved, the source is saved for an enterprise, and meanwhile, the replaced spare part return part generated in the after-sale process is managed, so that the after-sale operation cost is effectively reduced, and the value maximization is realized.
Description
Technical Field
The invention relates to the technical field of Internet of things identification and computers, in particular to an after-sale management system based on an identification analysis technology.
Background
With the development of the internet of things technology, the tracking management coverage of the internet identification technology to products in the product circulation process is more and more extensive, but the current technology still has the defects: enterprises generally only carry out circulation tracking on products in a control range, and as long as the products are separated from the control range of the enterprises and circulated to the market, even consumers have no knowledge about the destinations of the products. When a product has a problem and needs to be maintained, a consumer cannot report a maintenance task, inquire the progress of the maintenance task, perform product traceability inquiry and the like to an enterprise in time. For enterprises and clients, products based on the internet identification technology need to be further improved, so that the enterprises can carry out all-around monitoring on the products and better and improved after-sale services are provided for the clients.
Disclosure of Invention
The invention aims to provide an after-sale management system based on an identification analysis technology.
In order to solve the technical problems, the technical scheme provided by the invention is as follows: the utility model provides an after-sales management system based on sign analysis technique, includes that internet sign analyzes platform, after-sales management AI system, front end mobile platform, its characterized in that: the front-end mobile platform and the after-sale management AI system are connected in a bidirectional mode through the internet, and the internet identification analysis platform and the after-sale management AI system are connected in a unidirectional electric mode.
Compared with the prior art, the invention has the advantages that: the after-sale management system based on the identification analysis technology is combined with an AI system, so that the after-sale problem is quickly treated, the labor cost is reduced, the after-sale service quality is improved, meanwhile, the product and the spare parts thereof can be managed through the after-sale management system, the adopted identification is beneficial to code scanning and identification of the model of the spare part, accurate purchase is realized, the replacement error of the spare part is prevented, the sales benefit of the spare part is improved, the source is saved for an enterprise, and meanwhile, the replaced spare part return part generated in the after-sale process is managed, so that the after-sale operation cost is effectively reduced, and the value maximization is realized.
As an improvement, the identification in the Internet identification analysis platform is designed based on a one-dimensional bar code, a two-dimensional code and an RFID, and different identifications are selected for different product types.
As an improvement, a traceability system of the product is arranged in the Internet identification analysis platform, production, transportation and sales process information of the product is uploaded into the traceability system, and a logic model design of the traceability system is converted into a logic structure which is consistent with a data model supported by the selected DBMS product based on an E-R diagram.
As an improvement, the after-sale management AI system includes an after-sale product application module, a product swapping module, and an after-sale information query module, wherein the after-sale product application module is directly connected to the front-end mobile platform, an administrator right and a sub-management AI right are provided in the after-sale product application module, the front-end mobile platform submits information to be sold to the sub-management AI for processing, the sub-management AI is 7x24h facing to the client, processes the problem after-sale and judges the product swapping problem after-sale, the product swapping module is executed after being submitted by the sub-management AI, the information is judged and screened by the administrator facing to the special type of after-sale information, the after-sale information query module submits service to the front-end mobile platform, and the administrator has modification right to the information of the after-sale information query module.
As an improvement, the front-end mobile platform is based on scenic android and apple APP application development, an after-sale application dialogue module, an information query module and a community communication module are arranged in the front-end mobile platform, the functions of the front-end mobile platform and an after-sale management AI system are correspondingly arranged, and the information query module is more convenient for a user to select a product and a manufacturer to upgrade and improve the product.
Drawings
Fig. 1 is a data flow diagram of an after-sales management system based on identity resolution technology.
Fig. 2 is a schematic diagram of the rights management AI system after sale.
Fig. 3 is a schematic structural diagram of a two-layer two-dimensional code.
Fig. 4 is a flow chart of the after-sales management system using a two-layer two-dimensional code as an example.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings.
When the invention is implemented specifically, the invention relates to an after-sale management system based on an identification analysis technology, which comprises an internet identification analysis platform, an after-sale management AI system and a front-end mobile platform, and is characterized in that: the front-end mobile platform and the after-sale management AI system are connected in a bidirectional mode through the internet, and the internet identification analysis platform and the after-sale management AI system are connected in a unidirectional electric mode.
The identification in the internet identification analysis platform is designed based on a one-dimensional bar code, a two-dimensional code and an RFID, and different identifications are selected for different product types.
A traceability system of the product is arranged in the internet identification analysis platform, production, transportation and sales process information of the product is uploaded into the traceability system, and a logic model design of the traceability system is converted into a logic structure which is in accordance with a data model supported by the selected DBMS product based on an E-R diagram.
After-sale management AI system including after-sale product application module, product trade module, after-sale information inquiry module, after-sale product application module wherein is the direct butt joint front end moving platform, be equipped with administrator's authority and sub-management AI authority in the after-sale product application module, front end moving platform submits and needs the after-sale information to give sub-management AI earlier and handles, sub-management AI is 7x24h towards the customer, handles after-sale problem and judges the product trade problem after-sale, product trade module carry out after by sub-management AI, give by the administrator judgement and discriminate in the face of special type after-sale information, after-sale information inquiry module submit service to front end moving platform, and the administrator has the modification authority to after-sale information inquiry module's information.
The front-end mobile platform is based on scenarized android and apple APP application development, an after-sale application dialogue module, an information query module and a community communication module are arranged in the front-end mobile platform, the functions of the front-end mobile platform and an after-sale management AI system are correspondingly arranged, and the information query module is more convenient for a user to select a product and for upgrading and improving the product by a manufacturer.
The working principle of the invention is as follows: the two-dimension code is used as a specific embodiment, the two-dimension code adopts a double-layer design, a user scans a double-layer two-dimension code on a product through a front-end mobile platform, a first-layer two-dimension code sends a link request to a server, the server receives two-dimension code information carried in the request and analyzes the request, then the operation of scanning a second-layer two-dimension code is carried out, a corresponding after-sale service request is sent to an after-sale management AI system, and the system provides a corresponding after-sale service module according to login information of the user and the second-layer two-dimension code information.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature, and in the description of the invention, "plurality" means two or more unless explicitly defined otherwise.
In the present invention, unless otherwise specifically stated or limited, the terms "mounted," "connected," "fixed," and the like are to be construed broadly and may, for example, be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the present invention, unless otherwise expressly stated or limited, "above" or "below" a first feature means that the first and second features are in direct contact, or that the first and second features are not in direct contact but are in contact with each other via another feature therebetween. Also, the first feature being "on," "above" and "over" the second feature includes the first feature being directly on and obliquely above the second feature, or merely indicating that the first feature is at a higher level than the second feature. A first feature being "under," "below," and "beneath" a second feature includes the first feature being directly above and obliquely above the second feature, or simply meaning that the first feature is at a lesser level than the second feature.
In the description herein, reference to the terms "one embodiment," "some embodiments," "an example," "a specific example," or "some examples" or the like means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made in the above embodiments by those of ordinary skill in the art without departing from the principle and spirit of the present invention.
Claims (5)
1. The utility model provides an after-sales management system based on sign analysis technique, includes that internet sign analyzes platform, after-sales management AI system, front end mobile platform, its characterized in that: the front-end mobile platform and the after-sale management AI system are connected in a bidirectional mode through the internet, and the internet identification analysis platform and the after-sale management AI system are connected in a unidirectional electric mode.
2. The system according to claim 1, wherein the system comprises: the identification in the internet identification analysis platform is designed based on a one-dimensional bar code, a two-dimensional code and an RFID, and different identifications are selected for different product types.
3. The system according to claim 1, wherein the system comprises: a traceability system of the product is arranged in the internet identification analysis platform, production, transportation and sales process information of the product is uploaded into the traceability system, and a logic model design of the traceability system is converted into a logic structure which is in accordance with a data model supported by the selected DBMS product based on an E-R diagram.
4. The system according to claim 1, wherein the system comprises: after-sale management AI system including after-sale product application module, product trade module, after-sale information inquiry module, after-sale product application module wherein is the direct butt joint front end moving platform, be equipped with administrator's authority and sub-management AI authority in the after-sale product application module, front end moving platform submits and needs the after-sale information to give sub-management AI earlier and handles, sub-management AI is 7x24h towards the customer, handles after-sale problem and judges the product trade problem after-sale, product trade module carry out after by sub-management AI, give by the administrator judgement and discriminate in the face of special type after-sale information, after-sale information inquiry module submit service to front end moving platform, and the administrator has the modification authority to after-sale information inquiry module's information.
5. The system according to claim 1, wherein the system comprises: the front-end mobile platform is based on scenarized android and apple APP application development, an after-sale application dialogue module, an information query module and a community communication module are arranged in the front-end mobile platform, the functions of the front-end mobile platform and an after-sale management AI system are correspondingly arranged, and the information query module is more convenient for a user to select a product and for upgrading and improving the product by a manufacturer.
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| CN202010190450.7A CN111429150A (en) | 2020-03-18 | 2020-03-18 | After-sale management system based on identification analysis technology |
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| CN110599204A (en) * | 2019-09-19 | 2019-12-20 | 工业云制造(四川)创新中心有限公司 | Product traceability and after-sale service system based on internet identification technology |
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2020
- 2020-03-18 CN CN202010190450.7A patent/CN111429150A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| KR20060128186A (en) * | 2005-06-09 | 2006-12-14 | 김석수 | Reservation and after-sales service management system that use network |
| CN105956673A (en) * | 2016-07-01 | 2016-09-21 | 迈迪信息技术有限公司 | Two-dimensional code product source tracing, after-sale and operation and maintenance service system |
| CN106652190A (en) * | 2016-10-14 | 2017-05-10 | 姚磊 | Bagged water vending machine |
| CN107886391A (en) * | 2017-10-23 | 2018-04-06 | 兰世德 | A kind of cross-border vertical electric business management method |
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Application publication date: 20200717 |