CN111612481A - Production and sales feedback management system and method - Google Patents
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Abstract
The application discloses a production and sales feedback management system and method, the system comprises: the RFID module is used for receiving the information of the collected commodities, generating corresponding codes and sending the codes to the tracking and tracing module; the feedback information acquisition module is used for acquiring feedback information uploaded by the client and sending the feedback information to the tracking and tracing module; the tracking and tracing module is used for receiving the codes, generating tracing reports and sending the tracing reports to the analysis module, receiving the feedback information, screening the tracing reports to obtain corresponding codes and sending the codes to the client; the analysis module receives the tracing report to adjust production; and the client is used for uploading the feedback information to the feedback information acquisition module and receiving the information of the product obtained by the code sent by the tracking and tracing module. According to the production and sales feedback management system and method provided by the invention, the traceability report is constructed according to the product code, all information of the product is known in the traceability report, the cost of the product is analyzed and adjusted in time, and the income of an enterprise is improved.
Description
Technical Field
The application relates to the technical field of internet, in particular to a production and sales feedback management system and method.
Background
With changing market demands and advances in manufacturing technology, traditional mass production in inventory is phased out and replaced with more personalized or customized production.
To achieve the goal, in the 3.0 era of industry, the solution is based on modularized products and standardized processes, and the various members and logistics links on the supply chain are connected through the internet, so as to promote the accurate operation of the whole production and supply chain.
The largest innovation of industry 4.0 is that a new technology, namely a cyber-physical system (CPS), is introduced, and the personalization level and economic index of large-scale customization can be greatly improved. CPS is the most important theoretical basis for the entire industry 4.0 and can be applied in many other scenarios.
From paper record to automatic input, the performance of a factory and the feedback condition of a client are mastered at any time, so that problems are found, the problems are solved, the cost is controlled, and the satisfaction degree of the client is improved.
Therefore, how to integrate production, sales and feedback is a technical problem to be solved by those skilled in the art.
Disclosure of Invention
In view of the above, the present application discloses a production and sales feedback management system and method, which combines production, sales and feedback to construct an industrial internet platform. The system comprises: a production information acquisition module, a quality information acquisition module, a sales supervision information acquisition module, an RFID module, a tracking and tracing module, a feedback information acquisition module, an analysis module and a client,
the RFID module is respectively coupled with the production information acquisition module, the quality information acquisition module, the sales supervision information acquisition module and the tracking and tracing module, and is used for receiving the information of the commodities acquired by the RFID module, generating corresponding codes and sending the codes to the tracking and tracing module;
the feedback information acquisition module is respectively coupled with the client and the tracking and tracing module and is used for acquiring feedback information uploaded by the client and sending the feedback information to the tracking and tracing module;
the tracking and tracing module is respectively coupled with the RFID module and the feedback information acquisition module and is used for receiving the codes to generate a tracing report, sending the tracing report to the analysis module, receiving the feedback information, screening the tracing report according to the feedback information to obtain corresponding codes and sending the codes to the client; the analysis module is used for receiving the tracing report sent by the tracing module and adjusting production according to the tracing report;
and the client is respectively coupled with the feedback information acquisition module and the tracking and tracing module and is used for uploading the feedback information to the feedback information acquisition module, receiving the code sent by the tracking and tracing module and scanning the code to obtain the information of the product.
Preferably, the RFID module includes: a data filtering processing unit;
and the data filtering and processing unit is respectively coupled with the production information acquisition module, the quality information acquisition module, the sales supervision information acquisition module and the tracking and tracing module, and is used for receiving the information of the commodities acquired by the data filtering and processing unit, generating corresponding codes, filtering the codes to obtain effective codes, and sending the effective codes to the tracking and tracing module.
Preferably, the data filtering processing unit performs data filtering processing on the code to obtain an effective code, and further includes:
the code is expressed by R, O, T, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and taking the codes as keywords of the hash table;
defining a time interval t, judging codes in the hash table when a new code is read, and if the reading time of two codes is less than t, repeatedly coding the codes, filtering and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
Preferably, the adjustment generation includes cost information, material information, production flow, sales mode and after-sales mode.
Preferably, the code includes any one of a barcode and a two-dimensional code.
The method comprises the following steps:
collecting information of commodities, generating a corresponding code and sending the code to a tracking module;
uploading feedback information;
collecting feedback information uploaded by a client;
receiving the code to generate a tracing report, receiving the feedback information, screening in the tracing report according to the feedback information to obtain a corresponding code,
receiving a tracing report sent by a tracing module, and adjusting production according to the tracing report;
and receiving the codes sent by the tracking and tracing module, and scanning the codes to obtain the information of the product.
Preferably, the method further comprises the following steps: and performing data filtering processing on the codes to obtain effective codes, and generating a tracing report according to the effective codes.
Preferably, the encoding is subjected to data filtering processing to obtain an effective encoding, and further:
the code is expressed by R, O, T, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and taking the codes as keywords of the hash table;
defining a time interval t, judging codes in the hash table when a new code is read, and if the reading time of two codes is less than t, repeatedly coding the codes, filtering and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
Preferably, the adjustment generation includes cost information, material information, production flow, sales mode and after-sales mode.
Preferably, the code includes any one of a barcode and a two-dimensional code.
Compared with the prior art, the production and sales feedback management system and method provided by the invention have the following beneficial effects:
first, the production and sales feedback management system and method provided by the invention can generate corresponding codes according to the information of the commodities, the codes are unique, when the user encounters problem feedback, the corresponding codes can be screened in the tracing report and sent to the client, so that the client can know all the information of the product, the problem of the client is effectively solved, and the experience of the client is improved.
Secondly, the production and sales feedback management system and method provided by the invention can filter and reprocess the codes, reduce the workload and improve the screening efficiency.
Thirdly, the production and sales feedback management system and method provided by the invention can generate corresponding codes according to the information of the commodities, construct a traceability report for the codes of all the products, know all the information of the products in the traceability report, analyze the cost of the products in time and improve the income of enterprises.
The technical solution of the present invention is further described in detail by the accompanying drawings and embodiments.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
FIG. 1 is a block diagram of the structure of a feedback management system for production and sales according to the present invention;
fig. 2 is a schematic flow chart of the feedback management method for production and sales according to the present invention.
Detailed Description
The technical solution in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. It should be noted that the described embodiments are merely some embodiments, rather than all embodiments, of the invention and are merely illustrative in nature and in no way intended to limit the invention, its application, or uses. The protection scope of the present application shall be subject to the definitions of the appended claims.
Example 1:
referring to fig. 1, fig. 1 is a block diagram illustrating a production sales feedback management system according to the present invention; the system 100 includes: a production information acquisition module 1, a quality information acquisition module 2, a sales supervision information acquisition module 3, an RFID module 8, a tracking and tracing module 4, a feedback information acquisition module 5, an analysis module 6 and a client 7,
the RFID module 8 is respectively coupled with the production information acquisition module 1, the quality information acquisition module 2, the sales supervision information acquisition module 3 and the tracking and tracing module 4, and is used for receiving the information of the commodities acquired by the RFID module, generating corresponding codes and sending the codes to the tracking and tracing module 4;
the RFID technology (Radio Frequency Identification) is based on the principle that non-contact data communication is performed between a reader and a tag, so as to achieve the purpose of identifying a target.
It can be understood that the production information acquisition module 1 is coupled with the RFID module 8 and is used for acquiring production information of a product; the quality information acquisition module 2 is coupled with the RFID module 8 and is used for acquiring the quality information of the product; the sales supervision information acquisition module 3 is coupled with the RFID module 8 and is used for acquiring sales supervision information of products; the RFID module 8 receives the production information, the quality information, and the sales supervision information of the product, and generates a code of the product according to the production information, the quality information, and the sales supervision information of the product, where the code is unique, that is, it can be understood that the production information, the quality information, and the sales supervision information of the product corresponding to the code can be known through the code, and the product information can be conveniently queried.
The feedback information acquisition module 5 is respectively coupled with the client 7 and the tracking and tracing module 4, and is used for acquiring feedback information uploaded by the client 7 and sending the feedback information to the tracking and tracing module 4;
the tracking and tracing module 4 is respectively coupled with the RFID module 8 and the feedback information acquisition module 5, and is used for receiving the codes to generate a tracing report, sending the tracing report to the analysis module 6, receiving the feedback information, screening the tracing report according to the feedback information to obtain corresponding codes, and sending the codes to the client 7; the analysis module 6 is used for receiving the tracing report sent by the tracing module 4 and adjusting production according to the tracing report;
the tracking and tracing module 4 receives the code of each product and is used for generating a tracing report, and it can be understood that the tracing report can embody the production information, the quality information and the sales supervision information of each product, and master the performance of a factory and the feedback condition of a customer at any time, thereby finding a problem, solving the problem, controlling the cost and improving the satisfaction degree of the customer. Meanwhile, the feedback information sent by the feedback information acquisition module 5 is screened in the tracing report to obtain the code of the corresponding product, and the code is sent to the client 7, so that the client 7 can know all relevant information of the product according to the code, and further the use feeling and satisfaction degree of a client are improved.
Optionally, the adjustment production includes cost information, material information, production flow, sales mode and after-sales mode. The traceability report can be analyzed, for example, sales supervision information of a certain series of products shows that the sales condition of the products is not ideal, the traceability report can be inquired, the sales condition of all other series of products is inquired according to the better data of the sales condition of the products, which module is different from the series of products, so that the module which is not ideal for the series of products is improved in time, the problems can be solved in time, the cost is controlled, and the customer satisfaction is improved.
Optionally, the codes comprise any one of bar codes and two-dimensional codes, the application does not make specific requirements on the types of the codes, each code is unique, all relevant information of the product can be obtained according to the codes, the types of the codes can be set according to actual conditions, and details are not repeated below.
And the client 7 is respectively coupled with the feedback information acquisition module 5 and the tracking and tracing module 4, and is used for uploading feedback information to the feedback information acquisition module 5, receiving the code sent by the tracking and tracing module 4, and scanning the code to obtain the information of the product.
Optionally, the RFID module 8 includes: a data filter processing unit 81;
the data filtering processing unit 81 is coupled with the production information acquisition module 1, the quality information acquisition module 2, the sales supervision information acquisition module 3 and the tracking and tracing module 4 respectively, and is used for receiving the information of the commodities acquired by the data filtering processing unit and generating corresponding codes, filtering the codes to obtain effective codes, and sending the effective codes to the tracking and tracing module 4.
Optionally, the data filtering processing unit performs data filtering processing on the code to obtain an effective code, and further includes:
the code is expressed by R, O, T, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and taking the codes as keywords of the hash table; among them, a Hash table (also called Hash table) is a data structure that is directly accessed from a Key value (Key value). That is, it accesses the record by mapping the key value to a location in the table to speed up the lookup. This mapping function is called a hash function and the array of stored records is called a hash table.
Defining a time interval t, judging codes in the hash table when a new code is read, and if the reading time of two codes is less than t, repeatedly coding the codes, filtering and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
It can be understood that, the data filtering processing unit 81 can filter the same repeated codes to obtain effective codes, so as to avoid repeated statistics of some identical products, thereby reducing the burden of the system and improving the efficiency of the system.
The production and sales feedback management system provided by the invention can generate the corresponding codes according to the information of the commodities, the codes are unique, when the user encounters problem feedback, the corresponding codes can be screened in the tracing report and sent to the client, the client can know all the information of the product, the problem of the client is effectively solved, and the experience of the client is improved. The coding is filtered and reprocessed, so that the workload can be reduced and the screening efficiency can be improved. Meanwhile, corresponding codes can be generated according to the information of the commodities, a traceability report is constructed by the codes of all the products, all the information of the products can be known in the traceability report, the cost of adjusting the products is analyzed in time, and the income of enterprises is improved.
Example 2: fig. 2 is a schematic flow chart of the feedback management method for production and sales according to the present invention. The method comprises the following steps:
step 101, collecting information of a commodity, generating a corresponding code, and sending the code to a tracking module; the information of the collected commodities comprises production information, quality information and sales supervision information of the collected products, and can also comprise any other information of the products.
It can be understood that the production information, the quality information and the sales supervision information of the product are received, the code of the product is generated according to the production information, the quality information and the sales supervision information of the product, and the code is unique, namely the production information, the quality information and the sales supervision information of the product corresponding to the code can be known through the code, so that the product information can be inquired conveniently.
Optionally, the code includes any one of a barcode and a two-dimensional code. The type of the code is not specifically required, the code is unique when each code is ensured, all relevant information of the product can be obtained according to the code, the type of the code can be set according to actual conditions, and the description is omitted below
102, uploading feedback information by a client;
step 103, collecting feedback information uploaded by a client;
104, receiving the codes to generate a tracing report, receiving feedback information, screening the tracing report according to the feedback information, and obtaining corresponding codes by using an RFID technology, wherein the RFID technology (Radio frequency identification) adopts the principle of non-contact data communication between a reader and a label to achieve the purpose of identifying a target; the code of each product is received for generating a tracing report, and the tracing report can embody the production information, the quality information and the sales supervision information of each product, master the performance of a factory at any time and the feedback condition of a client, thereby finding a problem, solving the problem, controlling the cost and improving the satisfaction degree of the client. And meanwhile, the sent feedback information is screened in the tracing report to obtain the code of the corresponding product, and the code is sent to the client, so that the client can know all related information of the product according to the code, and further the use feeling and the satisfaction degree of the client are improved. In step 104, receiving the codes, performing data filtering processing on the codes to obtain effective codes, and generating a tracing report according to the effective codes;
optionally, the encoding is subjected to data filtering processing to obtain an effective encoding, and further:
the code is expressed by R, O, T, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and taking the codes as keywords of the hash table; a Hash table (also called Hash table) is a data structure that is directly accessed from a Key value (Key value). That is, it accesses the record by mapping the key value to a location in the table to speed up the lookup. This mapping function is called a hash function and the array of stored records is called a hash table.
Defining a time interval t, judging codes in the hash table when a new code is read, and if the reading time of two codes is less than t, repeatedly coding the codes, filtering and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
It can be understood that the same repeated codes can be filtered by using the data filtering processing unit, so that effective codes are obtained, repeated statistics of some completely same products is avoided, the burden of the system can be reduced, and the efficiency of the system can be improved.
Step 105, receiving a tracing report sent by a tracing module, and adjusting production according to the tracing report; in step 105, the adjustment generation includes cost information, material information, production flow, sales mode, and after-sales mode. The traceability report can be analyzed, for example, sales supervision information of a certain series of products shows that the sales condition of the products is not ideal, the traceability report can be inquired, the sales condition of all other series of products is inquired according to the better data of the sales condition of the products, which module is different from the series of products, so that the module which is not ideal for the series of products is improved in time, the problems can be solved in time, the cost is controlled, and the customer satisfaction is improved.
And 106, receiving the codes sent by the tracking and tracing module, and scanning the codes to obtain the information of the product.
The production and sales feedback management method provided by the invention can generate the corresponding codes according to the information of the commodities, the codes are unique, when the user encounters problem feedback, the corresponding codes can be screened in the tracing report and sent to the client, the client can know all the information of the product, the problem of the client is effectively solved, and the experience of the client is improved. The coding is filtered and reprocessed, so that the workload can be reduced and the screening efficiency can be improved. Meanwhile, corresponding codes can be generated according to the information of the commodities, a traceability report is constructed by the codes of all the products, all the information of the products can be known in the traceability report, the cost of adjusting the products is analyzed in time, and the income of enterprises is improved.
According to the embodiments, the application has the following beneficial effects:
first, the production and sales feedback management system and method provided by the invention can generate corresponding codes according to the information of the commodities, the codes are unique, when the user encounters problem feedback, the corresponding codes can be screened in the tracing report and sent to the client, so that the client can know all the information of the product, the problem of the client is effectively solved, and the experience of the client is improved.
Secondly, the production and sales feedback management system and method provided by the invention can filter and reprocess the codes, reduce the workload and improve the screening efficiency.
Thirdly, the production and sales feedback management system and method provided by the invention can generate corresponding codes according to the information of the commodities, construct a traceability report for the codes of all the products, know all the information of the products in the traceability report, analyze the cost of the products in time and improve the income of enterprises.
While the present invention has been described in detail with reference to the drawings and examples, it is to be understood that the foregoing examples are for illustrative purposes only and are not intended to limit the scope of the present invention. Although the present invention has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that various changes may be made and equivalents may be substituted for elements thereof. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention. The scope of the invention is defined by the appended claims.
Claims (10)
1. A production sales feedback management system, comprising: a production information acquisition module, a quality information acquisition module, a sales supervision information acquisition module, an RFID module, a tracking and tracing module, a feedback information acquisition module, an analysis module and a client,
the RFID module is respectively coupled with the production information acquisition module, the quality information acquisition module, the sales supervision information acquisition module and the tracking and tracing module, and is used for receiving the information of the commodities acquired by the RFID module, generating corresponding codes and sending the codes to the tracking and tracing module;
the feedback information acquisition module is respectively coupled with the client and the tracking and tracing module and is used for acquiring feedback information uploaded by the client and sending the feedback information to the tracking and tracing module;
the tracking and tracing module is respectively coupled with the RFID module and the feedback information acquisition module and is used for receiving the codes to generate a tracing report, sending the tracing report to the analysis module, receiving the feedback information, screening the tracing report according to the feedback information to obtain the corresponding codes, and sending the codes to the client; the analysis module is used for receiving the tracing report sent by the tracing module and adjusting production according to the tracing report;
the client is respectively coupled with the feedback information acquisition module and the tracking and tracing module, and is used for uploading feedback information to the feedback information acquisition module, receiving the code sent by the tracking and tracing module, and scanning the code to obtain the information of the product.
2. The production sales feedback management system of claim 1, wherein the RFID module comprises: a data filtering processing unit;
the data filtering and processing unit is respectively coupled with the production information acquisition module, the quality information acquisition module, the sales supervision information acquisition module and the tracking and tracing module, and is used for receiving the information of the commodities acquired by the data filtering and processing unit, generating corresponding codes, filtering the codes to obtain the effective codes, and sending the effective codes to the tracking and tracing module.
3. The feedback management system for production and sales of claim 2, wherein the data filtering unit performs data filtering on the code to obtain the valid code, and further comprises:
expressing the code by < R, O, T >, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and using the codes as keywords of the hash table;
defining a time interval t, judging the codes in the hash table when a new code is read, and if the reading time of the two codes is less than t, filtering the codes by repeated coding and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
4. The production sales feedback management system of claim 1, wherein the adjustment generation includes cost information, material information, production flow, sales patterns, and after sales patterns.
5. The production sales feedback management system of claim 1, wherein the code comprises any one of a bar code and a two-dimensional code.
6. A production sales feedback management method, comprising the steps of:
collecting information of commodities, generating a corresponding code, and sending the code to the tracking module;
uploading feedback information;
collecting feedback information uploaded by the client;
receiving the code to generate a tracing report, receiving the feedback information, screening in the tracing report according to the feedback information to obtain the corresponding code,
receiving the tracing report sent by the tracing module, and adjusting production according to the tracing report;
and receiving the codes sent by the tracking and tracing module, and scanning the codes to obtain the information of the products.
7. The production sales feedback management method according to claim 1, further comprising the steps of: and performing data filtering processing on the codes to obtain the effective codes, and generating a tracing report according to the effective codes.
8. The feedback management method for production and sales according to claim 7, wherein the data filtering processing of the code to obtain the valid code further comprises:
expressing the code by < R, O, T >, wherein R is used for identifying the reader-writer identification number of the code, O is the code, T is the reading time of the code,
putting the codes into a hash table, and using the codes as keywords of the hash table;
defining a time interval t, judging the codes in the hash table when a new code is read, and if the reading time of the two codes is less than t, filtering the codes by repeated coding and updating the reading time of the codes in the hash table;
and when the reading time of the two codes is more than t, the codes are effective codes, and the reading time is saved.
9. The production sales feedback management method of claim 1, wherein the adjustment generation includes cost information, material information, production flow, sales mode, and after sales mode.
10. The production sales feedback management method according to claim 1, wherein the code includes any one of a barcode and a two-dimensional code.
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| CN108022113A (en) * | 2017-12-28 | 2018-05-11 | 深圳春沐源控股有限公司 | Verify method, server and the storage medium of tracing information accuracy |
| CN110910147A (en) * | 2018-09-17 | 2020-03-24 | 周更新 | Agricultural product quality traceability system and method |
| CN110633940A (en) * | 2019-09-16 | 2019-12-31 | 深圳市凯东源现代物流股份有限公司 | Management platform, processing method and system of supply chain of fast-moving goods |
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