CN111428935A - Guidance method, guidance device, electronic equipment and computer readable storage medium - Google Patents

Guidance method, guidance device, electronic equipment and computer readable storage medium Download PDF

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Publication number
CN111428935A
CN111428935A CN202010262302.1A CN202010262302A CN111428935A CN 111428935 A CN111428935 A CN 111428935A CN 202010262302 A CN202010262302 A CN 202010262302A CN 111428935 A CN111428935 A CN 111428935A
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target
target terminal
terminal equipment
terminal device
information
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刘伟韡
孙炎森
徐晓剑
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China Citic Bank Corp Ltd
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China Citic Bank Corp Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72457—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to geographic location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

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Abstract

The application provides a guiding method, a guiding device, electronic equipment and a computer-readable storage medium, which are applied to the technical field of computers, wherein the method determines a target service system based on a to-do service of a user and the current position of the user (namely the position of target terminal equipment), and then sends a planned path from the current position to the target service system to the target terminal equipment for guiding, so that automatic guiding of the user is realized, guiding efficiency is improved, and user experience can be improved.

Description

Guidance method, guidance device, electronic equipment and computer readable storage medium
Technical Field
The present application relates to the field of computer technologies, and in particular, to a guidance method, an apparatus, an electronic device, and a computer-readable storage medium.
Background
In order to improve service efficiency, relieve counter pressure and bring convenience to users, the bank develops self-service businesses such as electronic banking, self-service deposit and withdrawal, self-service account transfer, self-service check-in and check-out, online financing and the like by setting corresponding self-service equipment, and the modernization level of bank processing business is greatly improved.
However, before conducting business transaction, the user needs to find out the service device needed for transaction among a plurality of service devices. However, these service devices are of a wide variety and similar in appearance, and the types of services handled by the devices are not explicitly marked outside the devices. The prior art is realized by a manual guiding method, namely, a user needs to inquire a hall manager, and the hall manager guides the user to find corresponding equipment according to the business type handled by the user to handle the business. Therefore, the existing manual guidance method has the problem of low efficiency, and particularly when a hall manager is busy, no person guides the user, so that the user cannot handle the business.
Disclosure of Invention
The application provides a guidance method, a guidance device, an electronic device and a computer-readable storage medium, which are used for improving the guidance efficiency and further improving the experience of a user, and the technical scheme adopted by the application is as follows:
in a first aspect, a guidance method is provided, the method comprising,
receiving service information to be managed sent by target terminal equipment and determining position information of the target terminal equipment;
determining target business system information based on the business information to be handled and the position information;
determining a planned path from the position of the target terminal equipment to a target service system;
and sending the planned path to the target terminal equipment.
Optionally, determining the location information of the target terminal device includes:
receiving wireless signal information sent by a target terminal device through at least two pre-configured wireless terminal devices;
and determining the position of the target terminal device based on the wireless signals received by at least two pre-configured wireless terminal devices.
Optionally, the wireless terminal device is any one of:
a wifi terminal device; a Bluetooth terminal device; and an infrared terminal device.
Optionally, the method further comprises:
determining the identity of a target user corresponding to a target terminal device based on wireless signal information received by the wireless terminal device;
and determining a service information list based on the identity of the target user corresponding to the target terminal equipment, and sending the service information list to the target terminal equipment.
Optionally, the method further comprises:
and receiving the service information to be managed selected by the target user through the target terminal equipment based on the service information list.
In a second aspect, there is provided a guide device, the device comprising,
the receiving module is used for receiving the service information to be managed sent by the target terminal equipment and determining the position information of the target terminal equipment;
the first determining module is used for determining target business system information based on the business information to be handled and the position information;
the second determining module is used for determining a planned path from the position of the target terminal equipment to the target service system;
and the sending module is used for sending the planned path to the target terminal equipment.
Optionally, the receiving module includes:
the receiving unit is used for receiving wireless signal information sent by a target terminal device through at least two pre-configured wireless terminal devices;
a determining unit, configured to determine a location of the target terminal device based on wireless signals received by at least two preconfigured wireless terminal devices.
Optionally, the wireless terminal device is any one of:
a wifi terminal device; a Bluetooth terminal device; and an infrared terminal device.
Optionally, the apparatus further comprises:
the third determining module is used for determining the identity of a target user corresponding to the target terminal equipment based on the wireless signal information received by the wireless terminal equipment;
and the fourth determining module is used for determining a service information list based on the identity of the target user corresponding to the target terminal equipment and sending the service information list to the target terminal equipment.
Optionally, the receiving module is further configured to receive the to-be-handled service information selected based on the service information list and sent by the target user through the target terminal device.
In a third aspect, an electronic device is provided, which includes:
one or more processors;
a memory;
one or more application programs, wherein the one or more application programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to: the steering method shown in the first aspect is performed.
In a fourth aspect, a computer-readable storage medium is provided, which is used for storing computer instructions, which when run on a computer, make the computer perform the guidance method shown in the first aspect.
Compared with the prior art of guidance in a manual mode, the guidance method, the guidance device, the electronic equipment and the computer-readable storage medium have the advantages that the information of the service to be handled sent by the target terminal equipment and the position information of the target terminal equipment are received, the information of the target service system is determined based on the information of the service to be handled and the position information, the planned path from the position of the target terminal equipment to the target service system is determined, and the planned path is sent to the target terminal equipment. The target service system is determined based on the service to be managed of the user and the current position of the user (namely the position of the target terminal device), and then the planned path from the current position to the target service system of the user is sent to the target terminal device for guidance, so that automatic guidance of the user is achieved, guidance efficiency is improved, and user experience can be improved.
Additional aspects and advantages of the present application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the present application.
Drawings
The foregoing and additional aspects and advantages of the present application will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a schematic flowchart of a guidance method according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of a guiding device according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
Reference will now be made in detail to the embodiments of the present application, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary only for the purpose of explaining the present application and are not to be construed as limiting the present application.
As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and groups thereof. As used herein, the term "and" includes all or any element and all combinations of one or more of the associated listed items.
To make the objects, technical solutions and advantages of the present application more clear, embodiments of the present application will be described in further detail below with reference to the accompanying drawings.
The following describes the technical solutions of the present application and how to solve the above technical problems with specific embodiments. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.
Implement one
The embodiment of the present application provides a guidance method, as shown in fig. 1, the method may include the following steps:
step S101, receiving service information to be managed sent by target terminal equipment and determining position information of the target terminal equipment;
specifically, to-be-managed service information sent by a user through a target terminal device is received, where the target terminal device may be a mobile phone, a PAD, a wearable device, or the like, and specifically, the to-be-managed service information may be sent through an APP installed by the target terminal device or sent through a web page version program. The business to be managed may be banking business or government related business, and the business to be managed may be adjusted according to different specific application scenarios, which is not limited herein.
Specifically, the location information of the target terminal device may be determined by a corresponding method, for example, the location of the target terminal device may be determined by a corresponding indoor positioning method based on a corresponding wireless terminal device, or the location of the terminal device may be determined by a corresponding image processing method (for example, by obtaining an environment image of the current location captured by an imaging device of the terminal device, and then matching the environment image with a pre-stored environment image of the space, so as to obtain the current location of the target terminal device), where the location information of the target terminal device may also be determined based on the two positioning methods. The location information of the target terminal device may be used as the current location of the user, where the location of the target terminal device may be obtained in real time or determined at regular intervals of a threshold time.
Step S102, determining target business system information based on the business information to be handled and the position information;
specifically, taking a bank as an example, a bank outlet has multiple self-service systems, which can handle corresponding services respectively, and can determine target service system information from at least one self-service device in the bank outlet based on the information of the service to be handled and the location information. The method comprises the steps of determining a self-service system capable of handling the services to be handled from a plurality of self-service systems, calculating the distance from a target terminal device to each determined self-service system capable of handling the services to be handled based on the position information of the target terminal device, and determining target service system information according to each determined distance. The time from the target terminal device to each determined self-service system capable of handling the to-be-handled service can be calculated and determined based on the position information of the target terminal device, and then the information of the target service system is determined based on the arrival time.
Step S103, determining a planned path from the position of the target terminal equipment to the target service system;
specifically, taking a bank outlet as an example, the planned path from the position of the target terminal device to the target service system of the user may be determined according to a pre-stored map of the bank outlet. The time or the distance from the position of the target terminal device to the self-service system capable of handling the business to be handled can be determined according to the planned path.
The specific sequence of step 103 and step 102 may be determined according to a specific application scenario, where 102 and 103 do not represent the sequence of steps.
And step S104, sending the planned path to the target terminal equipment.
Specifically, the determined planned path is sent to the target terminal device for guidance of the user. The position information of the target terminal equipment can be acquired in real time and displayed on the planned path.
Compared with the prior art of guidance in a manual mode, the guidance method comprises the steps of receiving service information to be handled sent by target terminal equipment and determining position information of the target terminal equipment, determining target service system information based on the service information to be handled and the position information, determining a planned path from the position of the target terminal equipment to a target service system, and sending the planned path to the target terminal equipment. The target service system is determined based on the service to be managed of the user and the current position of the user (namely the position of the target terminal device), and then the planned path from the current position to the target service system of the user is sent to the target terminal device for guidance, so that automatic guidance of the user is achieved, guidance efficiency is improved, and user experience can be improved.
The embodiment of the present application further provides a possible implementation manner, and specifically, the determining the location information of the target terminal device in step S101 includes:
step S1011 (not shown in the figure), receiving wireless signal information sent by a target terminal device through at least two preconfigured wireless terminal devices;
step S1012 (not shown in the figure), the position of the target terminal device is determined based on the wireless signals received by the at least two wireless terminal devices which are preconfigured.
Specifically, taking a bank outlet as an example, the bank outlet may configure a corresponding number of wireless terminal devices according to the size of the outlet (which may be determined according to the coverage of each wireless terminal device and the specific environment of the bank outlet), where the wireless terminal devices are configured to receive wireless signals of target terminal devices of users, and then determine location information of the target terminal devices based on the strength information of the wireless signals of the target terminal devices received by at least two wireless terminal devices and the location information of the at least two wireless terminals. Wherein, this wireless terminal equipment can be any kind in wifi terminal equipment, bluetooth terminal equipment, infrared terminal equipment, or the combination of multiple.
The embodiment of the application solves the problem of determining the position information of the target terminal equipment, and provides a basis for subsequently determining the target service system and planning the path.
The embodiment of the present application provides a possible implementation manner, and further, the method further includes:
step S105 (not shown in the figure), determining the identity of the target user corresponding to the target terminal device based on the wireless signal information received by the wireless terminal device;
step S106 (not shown in the figure), determining a service information list based on the identity of the target user corresponding to the target terminal device, and sending the service information list to the target terminal device.
Specifically, the identity of the target user corresponding to the target terminal device may be determined according to the wireless signal information received by the wireless terminal device, where the IMEI device number of the target terminal device and the device number of the wireless device configured by the target terminal device (specifically, the device number of the WIFI module, the device number of the bluetooth module, and the like) may be obtained by analyzing the received wireless signal information. Then, the corresponding equipment numbers (the IMEI equipment number, the WIFI module equipment number, the Bluetooth module equipment number and the like) are matched through the database to determine the target user, wherein the corresponding equipment numbers of the terminal equipment of the user are stored in the database, and the equipment numbers can be obtained when the user registers.
Specifically, the services that the user may handle can be determined according to the collected big data information of the user, so as to obtain a service information list, and the service information list is sent to the target terminal device.
For the embodiment of the application, the service is recommended in an individualized way, and the user experience can be improved.
The embodiment of the present application provides a possible implementation manner, and further, the method further includes:
step S107 (not shown in the figure), receiving the to-be-managed service information selected based on the service information list sent by the target user through the target terminal device.
Specifically, the receiving user determines the service information to be handled according to a service information list displayed by the target terminal device, where the service information list may be the personalized service information list in step S106, or may be all service information lists that the self-service device can handle.
The embodiment of the application solves the problem of obtaining the business to be managed.
Example two
Fig. 2 is a guiding device provided in an embodiment of the present application, where the device 20 includes: a receiving module 201, a first determining module 202, a second determining module 203, and a sending module 204, wherein,
a receiving module 201, configured to receive service information to be managed sent by a target terminal device and determine location information of the target terminal device;
the first determining module 202 is configured to determine target service system information based on the service information to be handled and the position information;
a second determining module 203, configured to determine a planned path from the location of the target terminal device to the target service system;
a sending module 204, configured to send the planned path to the target terminal device.
Compared with the prior art that guidance is performed manually, the guidance device receives the service information to be handled sent by the target terminal device and determines the position information of the target terminal device, determines the target service system information based on the service information to be handled and the position information, determines the planned path from the position of the target terminal device to the target service system, and sends the planned path to the target terminal device. The target service system is determined based on the service to be managed of the user and the current position of the user (namely the position of the target terminal device), and then the planned path from the current position to the target service system of the user is sent to the target terminal device for guidance, so that automatic guidance of the user is achieved, guidance efficiency is improved, and user experience can be improved.
The guiding device of this embodiment can perform the guiding method provided in the above embodiments of this application, and the implementation principles thereof are similar and will not be described herein again.
The embodiment of the present application provides a possible implementation manner, and specifically, the receiving module includes:
the receiving unit is used for receiving wireless signal information sent by a target terminal device through at least two pre-configured wireless terminal devices;
a determining unit, configured to determine a location of the target terminal device based on wireless signals received by at least two preconfigured wireless terminal devices.
Wherein, the wireless terminal equipment is any one of the following: a wifi terminal device; a Bluetooth terminal device; and an infrared terminal device.
The embodiment of the application solves the problem of determining the position information of the target terminal equipment, and provides a basis for subsequently determining the target service system and planning the path.
The embodiment of the present application provides a possible implementation manner, and the apparatus 20 further includes:
the third determining module is used for determining the identity of a target user corresponding to the target terminal equipment based on the wireless signal information received by the wireless terminal equipment;
and the fourth determining module is used for determining a service information list based on the identity of the target user corresponding to the target terminal equipment and sending the service information list to the target terminal equipment.
For the embodiment of the application, the service is recommended in an individualized way, and the user experience can be improved.
The embodiment of the present application provides a possible implementation manner, and in particular, the receiving module is further configured to receive to-be-managed service information selected based on a service information list, which is sent by a target user through a target terminal device.
The embodiment of the application solves the problem of obtaining the business to be managed.
The embodiment of the present application provides a guiding device, which is suitable for the method shown in the above embodiment, and is not described herein again.
EXAMPLE III
An embodiment of the present application provides an electronic device, as shown in fig. 3, an electronic device 30 shown in fig. 3 includes: a processor 3001 and a memory 3003. The processor 3001 is coupled to the memory 3003, such as via a bus 3002. Further, the electronic device 30 may also include a transceiver 3003. It should be noted that the transceiver 3004 is not limited to one in practical applications, and the structure of the electronic device 30 is not limited to the embodiment of the present application. The processor 3001 is applied in the embodiments of the present application to implement the functions of the modules in fig. 2. The transceiver 3003 includes a receiver and a transmitter.
The processor 3001 may be a CPU, general purpose processor, DSP, ASIC, FPGA or other programmable logic device, transistor logic device, hardware component, or any combination thereof. Which may implement or perform the various illustrative logical blocks, modules, and circuits described in connection with the disclosure. The processor 3001 may also be a combination of computing functions, e.g., comprising one or more microprocessors, a combination of a DSP and a microprocessor, or the like.
Bus 3002 may include a path that conveys information between the aforementioned components. The bus 3002 may be a PCI bus or an EISA bus, etc. The bus 3002 may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in FIG. 3, but this does not mean only one bus or one type of bus.
Memory 3003 may be, but is not limited to, a ROM or other type of static storage device that can store static information and instructions, a RAM or other type of dynamic storage device that can store information and instructions, an EEPROM, a CD-ROM or other optical disk storage, optical disk storage (including compact disk, laser disk, optical disk, digital versatile disk, blu-ray disk, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer.
The memory 3003 is used for storing application program codes for performing the present scheme, and is controlled to be executed by the processor 3001. The processor 3001 is configured to execute application program code stored in the memory 3003 to implement the functions of the navigation device provided by the embodiment shown in fig. 2.
Compared with the prior art that guidance is performed by the electronic equipment in a manual mode, the method and the system for guiding the electronic equipment determine the information of the target service system based on the information of the service to be handled and the position information of the target terminal equipment by receiving the information of the service to be handled and the position information of the target terminal equipment, determine the planned path from the position of the target terminal equipment to the target service system, and send the planned path to the target terminal equipment. The target service system is determined based on the service to be managed of the user and the current position of the user (namely the position of the target terminal device), and then the planned path from the current position to the target service system of the user is sent to the target terminal device for guidance, so that automatic guidance of the user is achieved, guidance efficiency is improved, and user experience can be improved.
The embodiment of the application provides an electronic device suitable for the method embodiment. And will not be described in detail herein.
The present application provides a computer-readable storage medium, on which a computer program is stored, and when the program is executed by a processor, the method shown in the above embodiments is implemented.
Compared with the prior art that guidance is performed manually, the method and the device for guiding the target terminal device through the computer readable storage medium receive the service information to be handled sent by the target terminal device and determine the position information of the target terminal device, determine the information of the target service system based on the service information to be handled and the position information, determine the planned path from the position of the target terminal device to the target service system, and send the planned path to the target terminal device. The target service system is determined based on the service to be managed of the user and the current position of the user (namely the position of the target terminal device), and then the planned path from the current position to the target service system of the user is sent to the target terminal device for guidance, so that automatic guidance of the user is achieved, guidance efficiency is improved, and user experience can be improved.
The embodiment of the application provides a computer-readable storage medium which is suitable for the method embodiment. And will not be described in detail herein.
It should be understood that, although the steps in the flowcharts of the figures are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and may be performed in other orders unless explicitly stated herein. Moreover, at least a portion of the steps in the flow chart of the figure may include multiple sub-steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, which are not necessarily performed in sequence, but may be performed alternately or alternately with other steps or at least a portion of the sub-steps or stages of other steps.
The foregoing is only a partial embodiment of the present application, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present application, and these modifications and decorations should also be regarded as the protection scope of the present application.

Claims (10)

1. A method of steering, comprising:
receiving service information to be managed sent by target terminal equipment and determining position information of the target terminal equipment;
determining target business system information based on the business information to be handled and the position information;
determining a planned path from the position of the target terminal equipment to the target service system;
and sending the planned path to the target terminal equipment.
2. The method of claim 1, wherein the determining the location information of the target terminal device comprises:
receiving wireless signal information sent by the target terminal equipment through at least two preconfigured wireless terminal equipment;
determining the position of the target terminal device based on wireless signals received by at least two preconfigured wireless terminal devices.
3. The method according to claim 2, wherein the wireless terminal device is any one of:
a wifi terminal device; a Bluetooth terminal device; and an infrared terminal device.
4. A method according to claim 2 or 3, characterized in that the method further comprises:
determining the identity of a target user corresponding to the target terminal equipment based on the wireless signal information received by the wireless terminal equipment;
and determining a service information list based on the identity of a target user corresponding to the target terminal equipment, and sending the service information list to the target terminal equipment.
5. The method of claim 4, further comprising:
and receiving the service information to be managed selected by the target user through the target terminal equipment based on the service information list.
6. A guide device, comprising:
the system comprises a receiving module, a processing module and a processing module, wherein the receiving module is used for receiving service information to be managed sent by target terminal equipment and determining the position information of the target terminal equipment;
the first determining module is used for determining target business system information based on the business information to be transacted and the position information;
the second determining module is used for determining a planned path from the position of the target terminal equipment to the target service system;
and the sending module is used for sending the planned path to the target terminal equipment.
7. The apparatus of claim 6, wherein the receiving module comprises:
the receiving unit is used for receiving wireless signal information sent by the target terminal equipment through at least two pre-configured wireless terminal equipment;
a determining unit, configured to determine a location of the target terminal device based on wireless signals received by at least two preconfigured wireless terminal devices.
8. The apparatus of claim 7, wherein the wireless terminal device is any one of:
a wifi terminal device; a Bluetooth terminal device; and an infrared terminal device.
9. An electronic device, comprising:
one or more processors;
a memory;
one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to: -performing the steering method according to any of claims 1 to 5.
10. A computer-readable storage medium for storing computer instructions which, when executed on a computer, cause the computer to perform the homing method of any of the preceding claims 1 to 5.
CN202010262302.1A 2020-04-06 2020-04-06 Guidance method, guidance device, electronic equipment and computer readable storage medium Pending CN111428935A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114219380A (en) * 2022-02-23 2022-03-22 深圳市华正联实业有限公司 Information verification method, self-service handling system and readable storage medium

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Application publication date: 20200717