CN111417082A - All-member call processing method, device, equipment and medium for emergency call - Google Patents
All-member call processing method, device, equipment and medium for emergency call Download PDFInfo
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- CN111417082A CN111417082A CN202010222218.7A CN202010222218A CN111417082A CN 111417082 A CN111417082 A CN 111417082A CN 202010222218 A CN202010222218 A CN 202010222218A CN 111417082 A CN111417082 A CN 111417082A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
- H04W4/08—User group management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
- H04W4/10—Push-to-Talk [PTT] or Push-On-Call services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
Abstract
The application relates to a method, a device, equipment and a medium for processing all member calls in emergency, wherein the method comprises the following steps: creating a member group for a scheduling user under a scheduling server; selecting a broadcaster as a dispatcher; starting all member calls of the broadcast member group by one key through a full call button arranged on a dispatching desk interface; the dispatcher initiates a broadcast, and each user in the broadcast group listens to the voice of the broadcaster in one way after the broadcast is initiated; the broadcast interface displays current broadcast status information. The invention can realize the calling function to all users of the system through the 'full call' key on the main interface in an emergency state, and has simple realization and high reliability.
Description
Technical Field
The application relates to the technical field of emergency system call processing, in particular to a method and a device for processing all member calls in emergency, computer equipment and a readable storage medium.
Background
In recent years, the frequency of sudden disasters in various places is high, the scale is large, the influence on the economy and the society is more and more large, and the sudden disasters are highly concerned by the society and government departments at all levels. Emergency systems have been developed in extremely complex time offices to ensure the setting of systems for human safety. After a disaster occurs, how to timely and quickly assemble a field emergency communication system, how to inform relevant responsible persons of the field condition in real time, and how to efficiently adopt a predetermined rescue. This is the basic function that an emergency system possesses.
However, the emergency system in the prior art cannot meet the requirement that all the members are called in the emergency. In the prior art, before an emergency occurs, only one group of personnel can be preset and can be used for executing actions. Moreover, the number of people is limited, and once the limited value is exceeded, the global user group call is easy to cause global blockage.
Therefore, the prior art is in need of improvement.
Disclosure of Invention
The invention aims at the technical problems in the prior art and provides a method and a device for processing all member calling in emergency, computer equipment and a readable storage medium.
The technical scheme of the invention is as follows:
a method for processing all-member call in emergency, wherein the method comprises:
creating a member group for a scheduling user under a scheduling server;
selecting a broadcaster as a dispatcher;
starting all member calls of the broadcast member group by one key through a full call button arranged on a dispatching desk interface;
the dispatcher initiates a broadcast, and each user in the broadcast group listens to the voice of the broadcaster in one way after the broadcast is initiated;
the broadcast interface displays current broadcast status information.
The method for processing all member calls in emergency, wherein the step of creating a member group by a dispatching user under a dispatching server comprises the following steps:
at a dispatching management end, creating a plan group;
and fully selecting the scheduling users under the scheduling server, synchronizing the scheduling users to the predetermined case group through the integrated service switching equipment, and completing the creation of the member group.
The method for processing all member calls in emergency, wherein the step of selecting the broadcaster as the dispatcher comprises the following steps:
in a dispatching system, creating one or more dispatching desks;
each dispatching desk is allocated with a dispatcher;
and selecting the affiliated dispatching station, and selecting the broadcaster as the dispatcher.
The method for processing all member calls in emergency, wherein the step of starting all member calls of the broadcast member group by one key through the all call button arranged on the interface of the dispatching desk further comprises the following steps:
setting a full call button on a toolbar of a dispatching desk interface;
when an emergency occurs, the operation instruction of the user is received through the full call button, and all member calls of the broadcast member group are started by one key.
The method for processing all member calls in emergency, wherein the dispatcher initiates a broadcast, and the step of listening to the voice of the broadcaster by each user in the broadcast group after the broadcast is initiated comprises the following steps:
the dispatcher initiates broadcast to the members in the group through a dispatching line;
after the broadcast is initiated, each user in the broadcast group is controlled to listen to the voice of the broadcaster in one way;
and all dispatching users in the control group can not communicate with each other and can not send sound to the broadcaster.
The method for processing all member calls in emergency, wherein the step of displaying the current broadcast state information by the broadcast interface comprises the following steps:
the group number, the broadcaster, the broadcast state, all the personnel, the number of members in the broadcast, the number of members who finish the broadcast and the number of members who do not broadcast of the current broadcast;
the detailed information interface on the left side of the interface records the state change of each broadcast member, and the mouse is hovered on the icon of each broadcast member to view the call records of the member.
The method for processing all member calls in emergency, wherein the step of displaying the current broadcast state information by the broadcast interface further comprises the following steps:
receiving an operation instruction of a dispatcher to switch broadcasters;
and after the broadcast content is played, the current broadcast is terminated by clicking a stop button.
An emergency call-all-member call processing apparatus, wherein the apparatus comprises:
the creating module is used for creating a member group for a scheduling user under the scheduling server;
the selection module is used for selecting the broadcaster as a dispatcher;
the system comprises a full call module, a broadcasting member group and a control module, wherein the full call module is used for starting all member calls of the broadcasting member group by one key through a full call button arranged on an interface of a dispatching desk;
the broadcast initiating module is used for controlling the dispatcher to initiate broadcast, and after the broadcast is initiated, each user in the broadcast group listens to the voice of the broadcaster in one way;
and the display control module is used for controlling the broadcast interface to display the current broadcast state information.
A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor when executing the computer program implements the steps of any one of the emergency full call all member call processing methods.
A computer readable storage medium having a computer program stored thereon, wherein the computer program when executed by a processor implements the steps of any of the emergency full call all member call processing methods.
Compared with the prior art, the embodiment of the invention has the following advantages:
the invention provides a method and a device for processing all member calls in emergency, a computer device and a readable storage medium, which can increase new functions of an emergency system: the one-key full call function can call all members in the dispatching desk; and issuing a notification to all members; after the members hear the notice, they respectively fulfill their own duties, the invention is easy to operate, call out with high efficiency, and realize simply, the reliability is high; providing convenience for the user.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a flowchart illustrating a call processing method for all emergency calls in an embodiment 1 of the present invention.
Fig. 2 is a schematic diagram of system connections for implementing a method for processing all member calls in an emergency call according to embodiment 2 of the present invention.
Fig. 3 is a schematic structural diagram of a call processing device for all members of an emergency call according to an embodiment of the present invention.
Fig. 4 is an internal structural diagram of a computer device in an embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The inventor finds that the emergency system in the prior art cannot meet the requirement of realizing the call to all members in the emergency situation. In the prior art, before an emergency occurs, only one group of personnel can be preset and can be used for executing actions. And the number of personnel is limited, and once the limited value is exceeded, the global user group call is easy to cause global blocking.
In order to solve the above problem, in the embodiment of the present invention, the present invention may add a new function to the emergency system: the one-key full call function can call all members in the dispatching desk; and issuing a notification to all members; after the members hear the notice, they respectively fulfill their own duties, the invention is easy to operate, call out with high efficiency, and realize simply, the reliability is high; providing convenience for the user.
Various non-limiting embodiments of the present invention are described in detail below with reference to the accompanying drawings.
Referring to fig. 1, fig. 1 shows a method for processing all member calls in an emergency call according to an embodiment of the present invention, where the method includes the following steps:
step S1: creating member group for scheduling user under scheduling server
In the invention, a plan group is established at a dispatching management end; and fully selecting the scheduling users under the scheduling server, synchronizing the scheduling users to the predetermined case group through the integrated service switching equipment, and completing the creation of the member group.
In a specific implementation, for example, at a scheduling management end, a plan group is first created. And the members in the group select the scheduling users under the scheduling server. The calling subscriber is synchronized from the NC apparatus (integrated services switching apparatus). Therefore, the data synchronization of the NC device (integrated service switching device) and the scheduling software can be kept, and all members under the scheduling system form a member group for convenient management.
In the embodiment of the invention, the user group member comprises all scheduling users, and a plurality of scheduling stations share the member group. But not all users under multiple dispatch stations. Because there may be a situation of personnel reuse among multiple dispatch stations, for example, zhang san is in both the a and B dispatch stations.
Step S2, the broadcaster is selected as the dispatcher.
In the scheduling system, one or more scheduling stations can be created; each dispatching desk is allocated with a dispatcher; and selecting the affiliated dispatching station, and selecting the broadcaster as the dispatcher. The broadcaster is the person speaking.
In the embodiment of the invention, the broadcaster is defaulted to the line user, so that the corresponding dispatching station needs to be selected. In a dispatch system, a number of dispatch stations may be created, each of which is assigned a dispatcher. The broadcaster is selected as the dispatcher, in effect to use one line.
In the implementation of the invention 1, the broadcaster defaults to a line user (namely, a dispatcher), so that a call service can be directly realized by using a line; 2. "line user" refers to a dispatcher. The dispatcher can select a certain line, and the line becomes a line user after the dispatcher binds the line; 3. a plurality of dispatching desks can be created under the dispatching system, and the dispatching desks can select a part of dispatching members for the dispatching desks. Thus, the scheduling service can be performed for the scheduling member under the scheduling desk. Instead of having a dispatch server under each dispatch station, multiple dispatch stations share a dispatch server.
Step S3: and starting all member calls of the broadcast member group by one key through a full call button arranged on the interface of the dispatching desk.
In the step, a full call button is arranged on a toolbar of a dispatching desk interface; when an emergency occurs, the operation instruction of the user is received through the full call button, and all member calls of the broadcast member group are started by one key.
In the toolbar of the dispatcher's interface, there is a "call all" button. The dispatcher interface initiates a full call. Clicking the "all call" button immediately initiates all member calls to the group of broadcast members. The full call is placed on the main interface of the dispatching desk, so that the call is clearly and clearly executed and the user does not need to know what operation and configuration are executed by the background. When an emergency occurs, all dispatch members can be called one-click. Broadcast notification of significant events is achieved.
Step S4: the dispatcher initiates the broadcast, and after the broadcast is initiated, each user in the broadcast group listens to the voice of the broadcaster in one way.
In the step, a dispatcher initiates a broadcast to members in a group through a dispatching line; after the broadcast is initiated, each user in the broadcast group is controlled to listen to the voice of the broadcaster in one way; and all dispatching users in the control group can not communicate with each other and can not send sound to the broadcaster.
Specifically, the dispatch lines may initiate broadcasts to members of the group. After the system is started, all users in the broadcast group listen to the voice of the broadcaster in a one-way mode, the voice cannot be sent to the broadcaster, and all scheduling users in the group cannot communicate with each other. By the operation, the broadcasting quality of the broadcaster is prevented from being influenced by noisy external noise when hundreds and thousands of users are on line simultaneously. And the level of the dispatching member is not enough to signal the order, and the dispatching member can only execute the command. The respective actions are performed;
the broadcast interface displays the current broadcast status information at step S5.
In the invention, the group number, the broadcaster, the broadcast state, all personnel, the number of members in the broadcast, the number of members finished in the broadcast and the number of members not broadcasted in the broadcast group interface can be seen. The detailed information interface on the left side of the interface records the state change of each broadcast member, and the mouse is hovered on the icon of each broadcast member to view the call records of the member. The broadcast condition can be checked in real time;
and step S6, receiving the operation instruction of the dispatcher to switch the broadcaster.
In the invention, because the dispatcher is the broadcaster of the current broadcast, the dispatcher can also switch the broadcaster. And clicking a 'switching broadcaster' button, and clicking and selecting other scheduling users which are not broadcasters in the broadcast group, so that the user becomes the broadcaster to broadcast to the users in the group. The switching operation is mainly used for handing over the broadcaster authority to a certain broadcaster member to execute when the dispatcher has other emergency events to process.
Step S7: and after the broadcast content is played, the current broadcast is terminated by clicking a stop button.
In the invention, after the broadcast content is played, a 'stop' button can be clicked to terminate the current broadcast. After stopping, the members are released, and the line is in an idle state; and ending the current emergency full call.
NC explains: is composed of
All modules of the NC5200C integrated service switching equipment adopt hot plug design, and main modules such as a main control module and a power supply module can be inserted into two blocks to realize redundant hot standby. The product provides various functions required by enterprises in a modular form, meets the requirements of different users, is open, reliable and customizable in system, easy to expand and upgrade, easy to obtain and use, and can realize multiple communication modes. Lower communication costs, simplified system installation management and broader business applications to meet today's communication needs and to plan future developments.
In another embodiment, as shown in fig. 2, a call processing method for all members of an emergency call according to an embodiment of the present invention includes the following steps:
step S10, start;
step S11, entering a management end;
step S12, synchronizing SIP users;
step S13, adding member groups on the plan interface;
step S14, selecting a broadcaster (the broadcaster is the speaking person);
step S15, entering a dispatching desk;
step S16, calling completely; in the invention, all member calls of a broadcast member group are started by one key;
step S17, broadcasting content, switching broadcasters and kicking out the broadcasters;
in the specific embodiment of the invention, the dispatcher initiates the broadcast, and can broadcast the content; each user in the broadcast group listens to the broadcaster's voice one way after the initiation. When the dispatcher is in an emergency, the broadcaster can be switched, and when the member needs to be requested, the member can be kicked out.
In one embodiment, the present invention provides an emergency call-all-members call processing apparatus, as shown in fig. 3, the apparatus comprising:
a creating module 41, configured to create a member group for a scheduling user under the scheduling server;
a selection module 42 for selecting the broadcaster as the dispatcher;
a full call module 43, configured to start all member calls to the broadcast member group by one key through a full call button set on the interface of the dispatch station;
a broadcast initiating module 44, configured to control a dispatcher to initiate a broadcast, where each user in a broadcast group listens to the voice of the broadcaster in one way after the broadcast is initiated;
a display control module 45, configured to control the broadcast interface to display current broadcast status information; as described above.
In one embodiment, the present invention provides a computer device, which may be a terminal, having an internal structure as shown in fig. 4. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of generating a natural language model. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
Those skilled in the art will appreciate that the illustration in fig. 4 is merely a block diagram of a portion of the structure associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
The embodiment of the invention provides computer equipment, which comprises a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to realize the following steps:
creating a member group for a scheduling user under a scheduling server;
selecting a broadcaster as a dispatcher;
starting all member calls of the broadcast member group by one key through a full call button arranged on a dispatching desk interface;
the dispatcher initiates a broadcast, and each user in the broadcast group listens to the voice of the broadcaster in one way after the broadcast is initiated;
the broadcast interface displays current broadcast status information.
Wherein, the step of creating the member group by the scheduling user under the scheduling server comprises:
at a dispatching management end, creating a plan group;
and fully selecting the scheduling users under the scheduling server, synchronizing the scheduling users to the predetermined case group through the integrated service switching equipment, and completing the creation of the member group.
Wherein the step of selecting the broadcaster as the dispatcher comprises:
in a dispatching system, creating one or more dispatching desks;
each dispatching desk is allocated with a dispatcher;
and selecting the affiliated dispatching station, and selecting the broadcaster as the dispatcher.
Wherein, the step of starting all member calls of the broadcast member group by one key through a full call button set on the interface of the dispatching desk further comprises:
setting a full call button on a toolbar of a dispatching desk interface;
when an emergency occurs, the operation instruction of the user is received through the full call button, and all member calls of the broadcast member group are started by one key.
Wherein, the said dispatcher launches the broadcast, broadcast after launching each user in group one-way step of listening to broadcaster's pronunciation including:
the dispatcher initiates broadcast to the members in the group through a dispatching line;
after the broadcast is initiated, each user in the broadcast group is controlled to listen to the voice of the broadcaster in one way;
and all dispatching users in the control group can not communicate with each other and can not send sound to the broadcaster.
Wherein the displaying of the current broadcast state information by the broadcast interface includes:
the group number, the broadcaster, the broadcast state, all the personnel, the number of members in the broadcast, the number of members who finish the broadcast and the number of members who do not broadcast of the current broadcast;
the detailed information interface on the left side of the interface records the state change of each broadcast member, and the mouse is hovered on the icon of each broadcast member to view the call records of the member.
Wherein, the step of displaying the current broadcast status information by the broadcast interface further comprises:
receiving an operation instruction of a dispatcher to switch broadcasters;
after the broadcast content is played, the current broadcast is terminated by clicking a stop button; as described above.
In summary, compared with the prior art, the embodiment of the invention has the following advantages:
the invention provides a method and a device for processing all member calls in emergency, a computer device and a readable storage medium, which can increase new functions of an emergency system: the one-key full call function can call all members in the dispatching desk; and issuing a notification to all members; after the members hear the notice, they respectively fulfill their own duties, the invention is easy to operate, call out with high efficiency, and realize simply, the reliability is high; providing convenience for the user.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A method for processing all-member call in emergency, which is characterized in that the method comprises:
creating a member group for a scheduling user under a scheduling server;
selecting a broadcaster as a dispatcher;
starting all member calls of the broadcast member group by one key through a full call button arranged on a dispatching desk interface;
the dispatcher initiates a broadcast, and each user in the broadcast group listens to the voice of the broadcaster in one way after the broadcast is initiated;
the broadcast interface displays current broadcast status information.
2. The method for processing all member calls in emergency according to claim 1, wherein the step of creating the member group by the dispatch user under the dispatch server comprises:
at a dispatching management end, creating a plan group;
and fully selecting the scheduling users under the scheduling server, synchronizing the scheduling users to the predetermined case group through the integrated service switching equipment, and completing the creation of the member group.
3. The method of claim 1, wherein the step of selecting the broadcaster as the dispatcher comprises:
in a dispatching system, creating one or more dispatching desks;
each dispatching desk is allocated with a dispatcher;
and selecting the affiliated dispatching station, and selecting the broadcaster as the dispatcher.
4. The method for processing all-member call in emergency according to claim 1, wherein the step of initiating all-member call to the broadcasting member group by one key through the all-call button set on the dispatcher station interface further comprises:
setting a full call button on a toolbar of a dispatching desk interface;
when an emergency occurs, the operation instruction of the user is received through the full call button, and all member calls of the broadcast member group are started by one key.
5. The method for processing all member calls in emergency according to claim 1, wherein the dispatcher initiates a broadcast, and the step of listening to the voice of the broadcaster by each user in the initiated broadcast group comprises:
the dispatcher initiates broadcast to the members in the group through a dispatching line;
after the broadcast is initiated, each user in the broadcast group is controlled to listen to the voice of the broadcaster in one way;
and all dispatching users in the control group can not communicate with each other and can not send sound to the broadcaster.
6. The method of claim 1, wherein the displaying the current broadcast status information by the broadcast interface comprises:
the group number, the broadcaster, the broadcast state, all the personnel, the number of members in the broadcast, the number of members who finish the broadcast and the number of members who do not broadcast of the current broadcast;
the detailed information interface on the left side of the interface records the state change of each broadcast member, and the mouse is hovered on the icon of each broadcast member to view the call records of the member.
7. The method for processing all-member call in emergency according to claim 1, wherein the step of displaying the current broadcast status information by the broadcast interface further comprises:
receiving an operation instruction of a dispatcher to switch broadcasters;
and after the broadcast content is played, the current broadcast is terminated by clicking a stop button.
8. An emergency call-all-member call processing apparatus, comprising:
the creating module is used for creating a member group for a scheduling user under the scheduling server;
the selection module is used for selecting the broadcaster as a dispatcher;
the system comprises a full call module, a broadcasting member group and a control module, wherein the full call module is used for starting all member calls of the broadcasting member group by one key through a full call button arranged on an interface of a dispatching desk;
the broadcast initiating module is used for controlling the dispatcher to initiate broadcast, and after the broadcast is initiated, each user in the broadcast group listens to the voice of the broadcaster in one way;
and the display control module is used for controlling the broadcast interface to display the current broadcast state information.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor when executing the computer program implements the steps of the emergency full call all member call processing method of any one of claims 1 to 7.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the emergency full call all member call processing method of any one of claims 1 to 7.
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Application publication date: 20200714 |