CN111401874B - Self-service transaction system monitoring method and device - Google Patents
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- CN111401874B CN111401874B CN202010294420.0A CN202010294420A CN111401874B CN 111401874 B CN111401874 B CN 111401874B CN 202010294420 A CN202010294420 A CN 202010294420A CN 111401874 B CN111401874 B CN 111401874B
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
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- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
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- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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Abstract
The application discloses a self-service transaction system monitoring method and device, which are used for receiving transaction information sent by clients based on clients of different transaction channels, counting error records of transaction codes under the transaction channels in a target time period under the condition that transaction results indicate transaction failure and transaction codes are recorded in a preset corresponding relation table, and storing the error records into the preset error record table. And transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table. Therefore, through counting the error records corresponding to the transaction codes under various transaction channels in the counting period time, the transaction information with the error times larger than or equal to the error upper limit in the counting period time is sent to the problem collecting system, so that the problem that the customer encounters when using the self-service transaction system to conduct self-service transaction is collected under the condition that the customer does not feel.
Description
Technical Field
The application relates to the field of self-service transactions of banks, in particular to a self-service transaction system monitoring method and device.
Background
With the rapid popularization of transaction channels such as online software applications (e.g., mobile terminal applications and PC terminal applications) and offline self-service devices (e.g., ATMs, VTMs, and intelligent counters), more and more banking scenarios realize self-service transactions. In order to improve the service experience of the self-service transaction system, the error condition of the customer in the use process needs to be collected, and the self-service transaction system is maintained and improved according to the error condition.
At present, as no bank professional participates in the self-service transaction scene, the customer needs to actively complain in a telephone or mail mode and the like. Due to customer initiative and the procedures experienced by complaints, many customer-encountered error conditions are often ignored, making the post-upgrade maintenance self-service transaction system lacking an effective reference basis.
Disclosure of Invention
The application provides a self-service transaction system monitoring method and device, and aims to collect error conditions encountered by a customer when the customer uses a self-service transaction system to conduct self-service transactions under the condition that the customer does not feel.
In order to achieve the above object, the present application provides the following technical solutions:
a self-service transaction system monitoring method, comprising:
receiving transaction information sent by a client based on different transaction channels, wherein the transaction information comprises the transaction channels, transaction codes and transaction results, the transaction codes are used for indicating the identification of any transaction under the transaction channels, and the transaction results are used for indicating the success or failure of the transaction;
counting error records of the transaction code in a target time period under the transaction channel under the condition that the transaction result indicates that the transaction fails and the transaction code is recorded in a preset corresponding relation table, storing the error records into a preset error record table, wherein the corresponding relation table comprises the corresponding transaction channel, the transaction code, an error upper limit and a statistics period time, the error records are used for indicating the error times of the transaction corresponding to the transaction code, the target time period is used for indicating a time period taking creation time as the beginning and the statistics period time, the error record table comprises the corresponding relation among the transaction channel, the transaction code, the error times and the creation time, and the creation time indicates the storage time of the error records;
and transmitting the transaction information to a preset problem collecting system under the condition that the error times corresponding to the transaction codes in the error record table are larger than or equal to the error upper limit corresponding to the transaction codes in the corresponding relation table.
Optionally, the counting the error records of the transaction code in the target time period under the transaction channel, and storing the error records in a preset error record table includes:
calculating a time difference between the current system time and the creation time corresponding to the transaction code in the error record table under the condition that the error record of the transaction code is stored in the error record table;
and increasing the error times corresponding to the transaction codes in the error record table by 1 under the condition that the time difference is smaller than the statistic period time corresponding to the transaction codes in the corresponding relation table, wherein the creation time corresponding to the transaction codes is kept unchanged.
Optionally, after calculating the time difference between the current system time and the creation time corresponding to the transaction code in the error record table, the method further includes:
and setting the error times corresponding to the transaction codes in the error record table to be 1 under the condition that the time difference is greater than or equal to the statistic period time corresponding to the transaction codes in the corresponding relation table, and setting the creation time corresponding to the transaction codes to be the current system time.
Optionally, the counting the error records of the transaction code in the target time period under the transaction channel, and storing the error records in a preset error record table includes:
and storing the error record to the error record table under the condition that the error record of the transaction code is not stored in the error record table, wherein the error frequency corresponding to the transaction code in the error record table is set to be 1, and the creation time corresponding to the transaction code is set to be the current system time.
Optionally, after the transaction information is sent to a preset problem collection system, the method further includes:
and deleting the error record corresponding to the transaction code in the error record table.
Optionally, the method further comprises:
and cleaning the transaction information stored in the cache at regular time according to preset interval time, wherein the preset interval time is longer than the statistic cycle time.
A self-service transaction system monitoring device, comprising:
the receiving unit is used for receiving transaction information sent by a client based on different transaction channels, wherein the transaction information comprises the transaction channels, transaction codes and transaction results, the transaction codes are used for indicating the identification of any transaction under the transaction channels, and the transaction results are used for indicating the success or failure of the transaction;
a statistics unit, configured to, when the transaction result indicates that the transaction fails and the transaction code is recorded in a preset correspondence table, count an error record of the transaction code in a target time period under the transaction channel, and store the error record in a preset error record table, where the correspondence table includes the corresponding transaction channel, the transaction code, an error upper limit, and a statistics period time, the error record is used to indicate a number of errors of a transaction corresponding to the transaction code, the target time period is used to indicate a time period starting with a creation time and a duration being the statistics period time, and the error record table includes a correspondence relationship among the transaction channel, the transaction code, the number of errors, and the creation time, where the creation time indicates a storage time of the error record;
and the sending unit is used for sending the transaction information to a preset problem collection system when the error times corresponding to the transaction codes in the error record table are greater than or equal to the error upper limit corresponding to the transaction codes in the corresponding relation table.
Optionally, the method further comprises:
a record deleting unit, configured to delete the error record corresponding to the transaction code in the error record table;
and the cache clearing unit is used for regularly clearing the transaction information stored in the cache according to preset interval time, wherein the preset interval time is longer than the statistic cycle time.
A computer storage medium comprising a stored program, wherein the program performs the self-service transaction system monitoring method.
An electronic device, comprising: a processor, a memory, and a bus; the processor is connected with the memory through the bus;
the memory is used for storing a program, and the processor is used for running the program, wherein the self-service transaction system monitoring method is executed when the program runs.
According to the technical scheme, the method and the device for processing the transaction information, the transaction information sent by the clients based on the clients of different transaction channels is received, and error records of the transaction codes in the target time period under the transaction channels are counted and stored to the preset error record table under the condition that the transaction results indicate transaction failure and the transaction codes are recorded in the preset corresponding relation table. And transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table. Therefore, through counting the error records corresponding to the transaction codes under various transaction channels in the counting period time, the transaction information with the error times larger than or equal to the error upper limit in the counting period time is sent to the problem collecting system, so that the problem that the customer encounters when using the self-service transaction system to conduct self-service transaction is collected under the condition that the customer does not feel.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic diagram of a monitoring method of a self-service transaction system according to an embodiment of the present application;
FIG. 2 is a schematic diagram of another monitoring method of a self-service transaction system according to an embodiment of the present application;
FIG. 3 is a schematic diagram of a monitoring method of a self-service transaction system according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a monitoring device of a self-service transaction system according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are only some, but not all, of the embodiments of the present application. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.
The flow provided by the embodiment of the application is applied to a self-service transaction system, and specifically can be executed by a server and used for collecting error conditions encountered by a client when the client uses the self-service transaction system to conduct self-service transactions under the condition that the client does not feel.
As shown in fig. 1, a schematic diagram of a self-service transaction system monitoring method provided in an embodiment of the present application includes the following steps:
s101: and configuring a corresponding relation table and an error record table.
The correspondence table includes corresponding transaction channels (e.g., mobile terminal application, PC terminal application, ATM, etc.), transaction codes (i.e., specific identification codes are generated for each transaction), error upper limits (i.e., upper limits of error times recorded in error records of transaction failure), and statistical cycle times.
The error record table includes correspondence of transaction channels, transaction codes, number of errors, and creation time.
S102: and receiving transaction information sent by clients based on different transaction channels.
Wherein the transaction information includes, but is not limited to: transaction channel, customer information (e.g., customer name), transaction code, transaction results (indicating success or failure of the transaction), error information (prompting specific error details, such as "current error is 404" in the event of a transaction failure), and transaction page shots.
S103: and under the condition that the transaction result indicates that the transaction fails and the transaction code is recorded in the corresponding relation table, storing the transaction information into a cache, and judging whether an error record of the transaction code exists in the error record table.
If there is an error record of the transaction code in the error record table, S105 is executed, otherwise S104 is executed.
Note that, the error record of the transaction code is used to indicate the number of errors of the transaction corresponding to the transaction code.
S104: creating error records of the transaction codes, setting the number of errors corresponding to the transaction codes in the error record table to be 1, and setting the creation time corresponding to the transaction codes to be the current system time.
S105: and calculating the time difference between the current system time and the creation time corresponding to the transaction code in the error record table, and judging whether the time difference is smaller than the statistical period time corresponding to the transaction code in the corresponding relation table.
If the time difference is smaller than the statistic period time corresponding to the transaction code in the corresponding relation table, S107 is executed, otherwise S106 is executed.
S106: and updating the error record of the transaction code, namely setting the error times corresponding to the transaction code in the error record table to be 1, and setting the creation time corresponding to the transaction code to be the current system time.
S107: the error record of the transaction code is updated, that is, the number of errors corresponding to the transaction code in the error record table is increased by 1, and the creation time corresponding to the transaction code is kept unchanged.
S108: and when the number of errors corresponding to the transaction codes in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction codes in the corresponding relation table, transmitting the transaction information stored in the cache to a preset problem collection system.
The problem collecting system can be a database or other storage medium, and further supports information ordering of dimensions such as transaction channels, transaction codes, error information, customer information and the like.
S109: and deleting the error record corresponding to the transaction code in the error record table.
After the transaction information stored in the cache is sent to the problem collecting system, the transaction information stored in the cache is already recorded in the problem collecting system, so that the error records in the error record table are confirmed to be reported to the problem collecting system. Therefore, in order to avoid the situation that the same error record is repeatedly reported, the error record corresponding to the transaction code in the error record table is deleted.
S110: and cleaning the transaction information stored in the cache at regular time according to preset interval time.
The preset interval time is greater than the statistical period time, and since the memory resources in the cache are limited, in order to prevent the transaction information from being lost due to memory overflow, the transaction information stored in the cache needs to be cleared regularly.
In summary, the correspondence table and the error record table are configured, and transaction information sent by the clients based on the clients of different transaction channels is received. Counting the times of error records corresponding to different transaction codes under different transaction channels and the creation time of the error records through an error record table, and sending the transaction information stored in the cache to a problem collection system and deleting the error records in the error record table under the condition that the times of error records of the transaction codes are larger than the error upper limit corresponding to the transaction codes in the corresponding relation table. Therefore, through counting the error records corresponding to the transaction codes under various transaction channels in the counting period time, the transaction information with the error times larger than or equal to the error upper limit in the counting period time is sent to the problem collecting system, so that the problem that the customer encounters when using the self-service transaction system to conduct self-service transaction is collected under the condition that the customer does not feel.
It should be noted that, in the above embodiment, the specific implementation process of the self-service transaction system monitoring method provided may be summarized as the flow shown in fig. 2.
As shown in fig. 2, a schematic diagram of another monitoring method of a self-service transaction system according to an embodiment of the present application includes the following steps:
s201: and receiving transaction information sent by clients based on different transaction channels.
The transaction information comprises a transaction channel, a transaction code and a transaction result, wherein the transaction code is used for indicating the identification of any transaction under the transaction channel, and the transaction result is used for indicating the success or failure of the transaction.
S202: under the condition that the transaction result indicates that the transaction fails and the transaction code is recorded in the preset corresponding relation table, counting error records of the transaction code under the transaction channel in a target time period, and storing the error records into the preset error record table.
The corresponding relation table comprises corresponding transaction channels, transaction codes, error upper limits and statistical period time, the error records are used for indicating error times of transactions corresponding to the transaction codes, the target time period is used for indicating a time period taking creation time as an initial point and the duration as the statistical period time, the error record table comprises corresponding relation among the transaction channels, the transaction codes, the error times and the creation time, and the creation time indicates storage time of the error records.
The specific implementation process and implementation principle of S202 are identical to those of S103-107 shown in fig. 1 and are not described herein.
S203: and transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table.
The specific implementation procedure and implementation principle of S203 are identical to those of S108 shown in fig. 1 and are not described herein.
In summary, receiving transaction information sent by clients based on different transaction channels, counting error records of transaction codes under the transaction channels within a target time period when a transaction result indicates a transaction failure and a preset corresponding relation table records a transaction code, and storing the error records into the preset error record table. And transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table. Therefore, through counting the error records corresponding to the transaction codes under various transaction channels in the counting period time, the transaction information with the error times larger than or equal to the error upper limit in the counting period time is sent to the problem collecting system, so that the problem that the customer encounters when using the self-service transaction system to conduct self-service transaction is collected under the condition that the customer does not feel.
As shown in fig. 3, a schematic diagram of another monitoring method of a self-service transaction system according to an embodiment of the present application includes the following steps:
s301: and receiving transaction information sent by clients based on different transaction channels.
The specific implementation procedure and implementation principle of S301 are identical to those of S201 shown in fig. 2 and are not described herein.
S302: under the condition that the transaction result indicates that the transaction fails and the transaction code is recorded in the preset corresponding relation table, counting error records of the transaction code under the transaction channel in a target time period, and storing the error records into the preset error record table.
The specific implementation process and implementation principle of S302 are identical to those of S103-107 shown in fig. 1 and are not described herein.
S303: and transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table.
The specific implementation procedure and implementation principle of S303 are identical to those of S108 shown in fig. 1 and are not described herein.
S304: and deleting the error record corresponding to the transaction code in the error record table.
The specific implementation process and implementation principle of S304 are identical to those of S109 shown in fig. 1 and are not described herein.
S305: and cleaning the transaction information stored in the cache at regular time according to preset interval time.
Wherein, the preset interval time is greater than the statistical period time.
Note that, the specific implementation procedure and implementation principle of S305 are identical to those of S110 shown in fig. 1 and are not described herein.
In this embodiment, after the transaction information is sent to the preset problem collection system, the error record corresponding to the transaction code in the error record table is deleted, so that the repeated reporting of the same error record can be avoided, the transaction information stored in the cache can be cleared at regular time according to the preset interval time, and the defect of the transaction information caused by overflow of the memory of the cache can be prevented.
Corresponding to the self-service transaction system monitoring method provided in the embodiment of the present application, as shown in fig. 4, a schematic structural diagram of a self-service transaction system monitoring device provided in the embodiment of the present application includes:
the receiving unit 100 is configured to receive transaction information sent by a client based on clients of different transaction channels, where the transaction information includes a transaction channel, a transaction code, and a transaction result, the transaction code is used to indicate an identifier of any one transaction under the transaction channel, and the transaction result is used to indicate success or failure of the transaction.
The statistics unit 200 is configured to, when the transaction result indicates that the transaction fails and a preset correspondence table records a transaction code, count an error record of the transaction code in a target time period under the transaction channel, store the error record in the preset error record table, where the correspondence table includes a corresponding transaction channel, a transaction code, an error upper limit, and a statistics period time, the error record is used to indicate an error number of the transaction corresponding to the transaction code, the target time period is used to indicate a time period starting with a creation time and having a duration of the statistics period time, and the error record table includes a correspondence between the transaction channel, the transaction code, the error number, and the creation time indicates a storage time of the error record.
The statistics unit 200 counts error records of the transaction codes under the transaction channel in the target time period, and the specific implementation process of storing the error records in the preset error record table includes: in the case of an error record in which a transaction code is stored in the error record table, a time difference between the current system time and the creation time corresponding to the transaction code in the error record table is calculated. And under the condition that the time difference is smaller than the statistical period time corresponding to the transaction code in the corresponding relation table, increasing the error times corresponding to the transaction code in the error record table by 1, and keeping the creation time corresponding to the transaction code unchanged. And setting the number of errors corresponding to the transaction code in the error record table to be 1 and setting the creation time corresponding to the transaction code to be the current system time under the condition that the time difference is larger than or equal to the statistical period time corresponding to the transaction code in the corresponding relation table. And under the condition that the error record of the transaction code is not stored in the error record table, storing the error record into the error record table, wherein the error times corresponding to the transaction code in the error record table are set to be 1, and the creation time corresponding to the transaction code is set to be the current system time.
The sending unit 300 is configured to send the transaction information to a preset problem collection system when the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the correspondence table.
The record deleting unit 400 is configured to delete the error record corresponding to the transaction code in the error record table.
The cache clearing unit 500 is configured to clear the transaction information stored in the cache at regular intervals, where the preset interval is longer than the statistic cycle time.
In summary, receiving transaction information sent by clients based on different transaction channels, counting error records of transaction codes under the transaction channels within a target time period when a transaction result indicates a transaction failure and a preset corresponding relation table records a transaction code, and storing the error records into the preset error record table. And transmitting the transaction information to a preset problem collecting system under the condition that the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the corresponding relation table. Therefore, through counting the error records corresponding to the transaction codes under various transaction channels in the counting period time, the transaction information with the error times larger than or equal to the error upper limit in the counting period time is sent to the problem collecting system, so that the problem that the customer encounters when using the self-service transaction system to conduct self-service transaction is collected under the condition that the customer does not feel.
The application also provides a computer storage medium, wherein the computer storage medium comprises a stored program, and the program executes the self-service transaction system monitoring method.
The application also provides an electronic device, comprising: a processor, a memory, and a bus. The processor is connected with the memory through a bus, the memory is used for storing a program, and the processor is used for running the program, wherein the self-service transaction system monitoring method provided by the application is executed when the program runs.
The functions described in the methods of the present application, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computing device readable storage medium. Based on such understanding, a portion of the embodiments of the present application that contributes to the prior art or a portion of the technical solution may be embodied in the form of a software product stored in a storage medium, comprising several instructions for causing a computing device (which may be a personal computer, a server, a mobile computing device or a network device, etc.) to perform all or part of the steps of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described in a different point from other embodiments, so that the same or similar parts between the embodiments are referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (8)
1. A method for monitoring a self-service transaction system, comprising:
receiving transaction information sent by a client based on different transaction channels, wherein the transaction information comprises the transaction channels, transaction codes and transaction results, the transaction codes are used for indicating the identification of any transaction under the transaction channels, and the transaction results are used for indicating the success or failure of the transaction;
counting error records of the transaction code in a target time period under the transaction channel under the condition that the transaction result indicates that the transaction fails and the transaction code is recorded in a preset corresponding relation table, storing the error records into a preset error record table, wherein the corresponding relation table comprises the corresponding transaction channel, the transaction code, an error upper limit and a statistics period time, the error records are used for indicating the error times of the transaction corresponding to the transaction code, the target time period is used for indicating a time period taking creation time as the beginning and the statistics period time, the error record table comprises the corresponding relation among the transaction channel, the transaction code, the error times and the creation time, and the creation time indicates the storage time of the error records;
transmitting the transaction information to a preset problem collection system under the condition that the error times corresponding to the transaction codes in the error record table are larger than or equal to the error upper limit corresponding to the transaction codes in the corresponding relation table;
counting error records of the transaction codes in a target time period under the transaction channel, and storing the error records into a preset error record table, wherein the error records comprise:
under the condition that the error record of the transaction code is stored in the error record table, calculating the time difference between the current system time and the creation time corresponding to the transaction code in the error record table;
when the time difference is smaller than the statistic period time corresponding to the transaction code in the corresponding relation table, increasing the error frequency corresponding to the transaction code in the error record table by 1, wherein the creation time corresponding to the transaction code is kept unchanged;
and setting the error times corresponding to the transaction codes in the error record table to be 1 under the condition that the time difference is greater than or equal to the statistic period time corresponding to the transaction codes in the corresponding relation table, and setting the creation time corresponding to the transaction codes to be the current system time.
2. The method of claim 1, wherein the counting error records of the transaction codes in the target time period under the transaction channel, and storing the error records in a preset error record table, comprises:
and storing the error record to the error record table under the condition that the error record of the transaction code is not stored in the error record table, wherein the error frequency corresponding to the transaction code in the error record table is set to be 1, and the creation time corresponding to the transaction code is set to be the current system time.
3. The method of claim 1, wherein after the sending the transaction information to a preset problem collection system, further comprising:
and deleting the error record corresponding to the transaction code in the error record table.
4. A method according to any one of claims 1-3, further comprising:
and cleaning the transaction information stored in the cache at regular time according to preset interval time, wherein the preset interval time is longer than the statistic cycle time.
5. A self-service transaction system monitoring device, comprising:
the receiving unit is used for receiving transaction information sent by a client based on different transaction channels, wherein the transaction information comprises the transaction channels, transaction codes and transaction results, the transaction codes are used for indicating the identification of any transaction under the transaction channels, and the transaction results are used for indicating the success or failure of the transaction;
a statistics unit, configured to, when the transaction result indicates that the transaction fails and the transaction code is recorded in a preset correspondence table, count an error record of the transaction code in a target time period under the transaction channel, and store the error record in a preset error record table, where the correspondence table includes the corresponding transaction channel, the transaction code, an error upper limit, and a statistics period time, the error record is used to indicate a number of errors of a transaction corresponding to the transaction code, the target time period is used to indicate a time period starting with a creation time and a duration being the statistics period time, and the error record table includes a correspondence relationship among the transaction channel, the transaction code, the number of errors, and the creation time, where the creation time indicates a storage time of the error record;
a sending unit, configured to send the transaction information to a preset problem collection system when the number of errors corresponding to the transaction code in the error record table is greater than or equal to the upper limit of errors corresponding to the transaction code in the correspondence table;
the statistical unit is specifically configured to:
under the condition that the error record of the transaction code is stored in the error record table, calculating the time difference between the current system time and the creation time corresponding to the transaction code in the error record table;
when the time difference is smaller than the statistic period time corresponding to the transaction code in the corresponding relation table, increasing the error frequency corresponding to the transaction code in the error record table by 1, wherein the creation time corresponding to the transaction code is kept unchanged;
and setting the error times corresponding to the transaction codes in the error record table to be 1 under the condition that the time difference is greater than or equal to the statistic period time corresponding to the transaction codes in the corresponding relation table, and setting the creation time corresponding to the transaction codes to be the current system time.
6. The apparatus as recited in claim 5, further comprising:
a record deleting unit, configured to delete the error record corresponding to the transaction code in the error record table;
and the cache clearing unit is used for regularly clearing the transaction information stored in the cache according to preset interval time, wherein the preset interval time is longer than the statistic cycle time.
7. A computer storage medium, characterized in that the computer storage medium comprises a stored program, wherein the program performs the self-service transaction system monitoring method of any one of claims 1-4.
8. An electronic device, comprising: a processor, a memory, and a bus; the processor is connected with the memory through the bus;
the memory is used for storing a program, and the processor is used for running the program, wherein the program executes the self-service transaction system monitoring method according to any one of claims 1 to 4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010294420.0A CN111401874B (en) | 2020-04-15 | 2020-04-15 | Self-service transaction system monitoring method and device |
Applications Claiming Priority (1)
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