CN111401860B - Automatic message issuing method and device for interceptor, equipment and storage medium - Google Patents
Automatic message issuing method and device for interceptor, equipment and storage medium Download PDFInfo
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Abstract
The invention discloses a method, a device, equipment and a storage medium for automatically leaving a message by an interceptor, wherein the method comprises the following steps: acquiring mailing information and operation requirements of the express items to be intercepted; generating a message according to the mailing information and the operation requirement; and sending the message to a website intercepting the express delivery part so as to inform the website to operate the express delivery part according to the operation requirement. The method, the device, the equipment and the storage medium for automatically issuing the message of the interceptor can solve the technical problems of low efficiency existing in the existing message and issuing.
Description
Technical Field
The present invention relates to the field of information processing technologies, and in particular, to a method, an apparatus, a device, and a storage medium for automatically sending a message from an interceptor.
Background
With the continuous development of internet shopping, the demand of express business is rapidly increasing. Meanwhile, more and more express items need to be intercepted for processing, which has become a big problem for logistics express enterprises. The existing method for processing the interceptor is that customer service personnel of the express delivery network site communicate with subordinate express delivery network sites in a manual mode. Specifically: manually initiating a message by a client system and sending the message to a corresponding subordinate express network point; the express network point receiving the message processes the interceptor according to the message and replies; the client system initiating the message receives the interceptor and issues a proposal.
The message is one of the important arbitration credentials for the problem piece to handle. The normalized message can avoid the situation that each word is executed and is difficult to determine the responsibility caused by the manual message word-using problem, thereby being beneficial to smooth arbitration. However, in the existing method for processing the problem piece, the problem that the message is frequently left out due to manual initiation, the message content is unclear, the message is not timely and the like occurs, the time consumption of manual message is long, and the problem processing timeliness is affected.
Disclosure of Invention
The invention aims to provide an automatic message issuing method and device for an interceptor, which are used for solving the technical problems of low efficiency in the existing message issuing and issuing.
The invention adopts the following technical scheme:
the first aspect of the present invention provides an automatic message delivery method for an interceptor, which includes:
acquiring mailing information and operation requirements of the express items to be intercepted;
generating a message according to the mailing information and the operation requirement;
And sending the message to a website intercepting the express delivery part so as to inform the website to operate the express delivery part according to the operation requirement.
Because the mail information and the operation requirement of the express delivery are intercepted according to the requirement, the message is generated and sent to the website for intercepting the express delivery, so that the website is informed to operate the express delivery according to the operation requirement, the manual message issuing can be replaced, the labor cost is saved, the problems of inaccurate, unclear, untimely and the like caused by the manual message issuing can be avoided, and the operation efficiency is improved.
Optionally, the sending the message to a website intercepting the express delivery piece to inform the website to operate the express delivery piece according to the operation requirement includes:
receiving notification information that the express delivery is intercepted successfully;
acquiring a website for intercepting the express item according to the notification information;
and sending the message to the website to inform the website to operate the express item according to the operation requirement.
The method comprises the steps that a website for intercepting the express delivery is obtained according to the information of the success of the interception of the express delivery, and then the message is sent to the website to inform the website to operate the express delivery according to the operation requirement, so that once the express delivery is successfully intercepted, the message can be sent to the website for intercepting the express delivery in time, and the processing efficiency of the intercept is further improved.
Optionally, the method for automatically issuing the message by the interceptor further comprises the following steps:
and if the express delivery part does not have the change of the logistics track in the first preset period after the message is sent to the website, sending the message to the website again.
Because the express delivery piece does not have the logistics track change in the first preset period after the message is sent to the website, the message is sent to the website again, the website of the express delivery piece which needs to be intercepted can be reminded to be processed in time, forgetting follow-up caused by manual reasons is avoided, and processing timeliness is influenced.
Optionally, the method for automatically issuing the message by the interceptor further comprises the following steps:
and if the reply of the website to the message is not received within a second preset period after the message is sent to the website again, judging that the website is illegal and recording.
And judging that the node is illegal and recording the message by not receiving the reply of the node to the message in a second preset period after the message is sent to the node again, so that smooth arbitration is facilitated, and the arbitration cost is reduced.
Optionally, the mailing information includes a delivery order number and a dispatch address, wherein the dispatch address is obtained by:
And acquiring a pre-stored dispatch address associated with the express bill number from a database.
The dispatch address which is stored in advance and is associated with the express bill number is obtained from the database, so that the corresponding dispatch address can be obtained according to the express bill number in the mailing information, the dispatch address is not required to be manually inquired, the labor can be saved, and errors caused by manual reasons can be avoided.
Optionally, the generating a message according to the mailing information and the operation requirement includes:
obtaining a conversation matched with the operation requirement from a preset conversation library;
and generating the message according to the mailing information, the operation requirement and the acquired telephone operation.
By acquiring the voice operation matched with the operation requirement from the preset voice operation library, the message is generated according to the mailing information, the operation requirement and the acquired voice operation, so that the message can be quickly generated, timeliness is improved, the message accords with the specification, the problems of inaccurate and unclear message and the like are avoided, and the interception success rate is improved.
Optionally, the ticket includes a reserved location for presenting the corresponding mailing information and the operation request; the generating the message according to the mailing information, the operation requirement and the obtained speaking operation comprises the following steps:
And filling the mailing information and the operation requirement in corresponding reserved positions in the telephone operation to form the message.
The mail information and the operation requirement are filled in the corresponding reserved positions in the telephone operation to form the messages, so that the way of generating the messages is easy to realize, the generated messages are easy to read, and the operation efficiency is further improved.
A second aspect of the present invention provides an interceptor automatic message delivery apparatus, the apparatus comprising:
the information acquisition module is used for acquiring mailing information and operation requirements of the express items to be intercepted;
the message generation module is used for generating a message according to the mailing information and the operation requirement;
and the message sending module is used for sending the message to a website intercepting the express delivery part so as to inform the website to operate the express delivery part according to the operation requirement.
Because the mail information and the operation requirement of the express delivery are intercepted according to the requirement, the message is generated and sent to the website for intercepting the express delivery, so that the website is informed to operate the express delivery according to the operation requirement, the manual message issuing can be replaced, the labor cost is saved, the problems of inaccurate, unclear, untimely and the like caused by the manual message issuing can be avoided, and the operation efficiency is improved.
Optionally, the message sending module includes:
the receiving information unit is used for receiving notification information that the express delivery is intercepted successfully;
the website obtaining unit is used for obtaining websites intercepting the express item according to the notification information;
and the message sending unit is used for sending the message to the website to inform the website to operate the express delivery piece according to the operation requirement.
The method comprises the steps that a website for intercepting the express delivery is obtained according to the information of the success of the interception of the express delivery, and then the message is sent to the website to inform the website to operate the express delivery according to the operation requirement, so that once the express delivery is successfully intercepted, the message can be sent to the website for intercepting the express delivery in time, and the processing efficiency of the intercept is further improved.
Optionally, the apparatus further comprises:
and the resending module is used for resending the message to the website if the express delivery part does not have the change of the logistics track in the first preset period after sending the message to the website.
Because the express delivery piece does not have the logistics track change in the first preset period after the message is sent to the website, the message is sent to the website again, the website of the express delivery piece which needs to be intercepted can be reminded to be processed in time, forgetting follow-up caused by manual reasons is avoided, and processing timeliness is influenced.
Optionally, the apparatus further comprises:
and the violation recording module is used for judging that the website is violation and recording if the reply of the website to the message is not received within a second preset period after the message is sent to the website again.
And judging that the node is illegal and recording the message by not receiving the reply of the node to the message in a second preset period after the message is sent to the node again, so that smooth arbitration is facilitated, and the arbitration cost is reduced.
Optionally, the mailing information includes an express bill number and a dispatch address, where the dispatch address is acquired by an address acquisition module, and the address acquisition module is configured to acquire, from a database, a pre-stored dispatch address associated with the express bill number.
The dispatch address which is stored in advance and is associated with the express bill number is obtained from the database, so that the corresponding dispatch address can be obtained according to the express bill number in the mailing information, the dispatch address is not required to be manually inquired, the labor can be saved, and errors caused by manual reasons can be avoided.
Optionally, the message generation module includes:
The call acquisition unit is used for acquiring a call matched with the operation requirement from a preset call library;
and the message generation unit is used for generating the message according to the mailing information, the operation requirement and the acquired telephone operation.
By acquiring the voice operation matched with the operation requirement from the preset voice operation library, the message is generated according to the mailing information, the operation requirement and the acquired voice operation, so that the message can be quickly generated, timeliness is improved, the message accords with the specification, the problems of inaccurate and unclear message and the like are avoided, and the interception success rate is improved.
Optionally, the ticket includes a reserved location for presenting the corresponding mailing information and the operation request; the message generation unit comprises:
and the filling position subunit is used for filling the mailing information and the operation requirement in corresponding reserved positions in the telephone operation to form the message.
The mail information and the operation requirement are filled in the corresponding reserved positions in the telephone operation to form the messages, so that the way of generating the messages is easy to realize, the generated messages are easy to read, and the operation efficiency is further improved.
A third aspect of the present invention provides a computer apparatus comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps in the problem information processing method described above when executing the program.
A fourth aspect of the present invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps in the above-described problem information processing method.
Drawings
The invention will be further described with reference to the drawings and examples.
FIG. 1 is a schematic flow chart of an automatic message issuing method of an interceptor in an embodiment of the present invention;
fig. 2 is a schematic flow chart of step S200 in fig. 1;
fig. 3 is a schematic flow chart of step S300 in fig. 1;
FIG. 4 is a flow chart of yet another method for automatically leaving a message by an interceptor according to an embodiment of the present invention;
FIG. 5 is a flow chart of yet another method for automatically leaving a message by an interceptor according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an automatic message issuing device for interceptors according to an embodiment of the present invention;
fig. 7 is a schematic diagram of a structure of the message generation module 200 in fig. 6;
Fig. 8 is a schematic diagram of a structure of the message sending module 300 in fig. 6;
FIG. 9 is a schematic diagram of an automatic message delivery device for an interceptor according to an embodiment of the present invention;
fig. 10 is a schematic structural diagram of an automatic message delivery device of an interceptor according to an embodiment of the present invention;
FIG. 11 is a schematic diagram of an interceptor automatic message delivery tracking system according to an embodiment of the present invention;
FIG. 12 is a schematic flow chart of an interceptor automatic message delivery tracking method according to an embodiment of the present invention;
fig. 13 is a schematic hardware structure of a computer device according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth such as the particular system architecture, techniques, etc., in order to provide a thorough understanding of the embodiments of the present invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
In order to illustrate the technical scheme of the invention, the following description is made by specific examples.
Fig. 1 shows a method for automatically leaving a message by using an interceptor according to an embodiment of the present invention. As shown in fig. 1, the method for automatically sending a message by using an interceptor may include:
and step S100, acquiring mailing information and operation requirements of the express items to be intercepted. Specifically, the mailing information may include a courier order number and a dispatch address; the operating requirements may include: the method comprises the steps of operating the express according to the returned piece, operating the express according to the website pause operation piece, operating the express according to the change address piece and the like, wherein the specific mode of operating the express according to the returned piece and the website pause operation piece can be the returned express, and the specific mode of operating the express according to the change address piece can be the changed dispatch address of the express.
Wherein, the dispatch address is obtained by: and acquiring a pre-stored dispatch address associated with the express bill number from a database. The dispatch address which is stored in advance and is associated with the express bill number is obtained from the database, so that the corresponding dispatch address can be obtained according to the express bill number in the mailing information, the dispatch address is not required to be manually inquired, the labor can be saved, and errors caused by manual reasons can be avoided.
And step 200, generating a message according to the mailing information and the operation requirement. Specifically, as shown in fig. 2, the step S200 may include:
step S210, obtaining the voice operation matched with the operation requirement from a preset voice operation library. Specifically, the speaking library may preset a speaking operation for using the express item according to the return operation, a speaking operation for using the express item according to the website pause operation, and a speaking operation for using the express item according to the address change operation, where the operation requirement is at least matched with one speaking operation preset in the speaking library, and the matching should have uniqueness.
Step S220, the message is generated according to the mailing information, the operation requirement and the acquired speaking operation. In particular, the mailing information, the operation requirements, and the telephone may be combined in a certain order to form the message, and the message formed by the combination in the certain order needs to satisfy a basic grammatical requirement to be understood by a recipient.
By acquiring the voice operation matched with the operation requirement from the preset voice operation library, the message is generated according to the mailing information, the operation requirement and the acquired voice operation, so that the message can be quickly generated, timeliness is improved, the message accords with the specification, the problems of inaccurate and unclear message and the like are avoided, and the interception success rate is improved.
In a specific embodiment, the message may be presented in a text manner. As other embodiments, the message may also be presented by voice.
The speaking includes a reserved position for presenting the mailing information and the operation request, and the step S220 may include:
and filling the mailing information and the operation requirement in corresponding reserved positions in the telephone operation to form the message.
In one example of this, in one implementation,
performing speaking: noble company, your good-! Single number: ______________ System match (delivery Address: _________), where the delivery company has initiated an interception request, please see that the delivery company operates the delivery rhyme according to _________ operation request specific _________, if not processed, will be processed according to the arbitration related rules, thank for the following-! The message is automatically triggered by the system to leave a message and do not reply.
Wherein the underlined part is the reserved position.
Mailing information: express unit numbers are 4 x 8 x; the dispatch address is the C-way number of the B area of A city
Operation request: changing address to E city F zone G way x
The mail information and the operation requirement are filled in the corresponding reserved position in the telephone operation, and the formed message is as follows:
Noble company, your good-! Single number:4*******8system matching (dispatch address:line C of the B region of the A market Number (number)) The delivery company has initiated interception request to ask for the expensive company to pressAltering addressesRequirements for parts operation are specificAltering addressesThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
The mail information and the operation requirement are filled in the corresponding reserved positions in the telephone operation to form the messages, so that the way of generating the messages is easy to realize, the generated messages are easy to read, and the operation efficiency is further improved.
And step S300, sending the message to a website intercepting the express delivery piece so as to inform the website to operate the express delivery piece according to the operation requirement. Specifically, as shown in fig. 3, the step S300 may include:
step S310, receiving notification information that the express delivery is intercepted successfully. The notification information can be directly sent by the website of the express delivery piece needing to be intercepted. As another embodiment, the interception node sends the notification information to the designated node, and then the designated node performs forwarding in a unified manner.
And step 320, obtaining the website for intercepting the express item according to the notification information. The notification information is directly or indirectly sent by the website of the express delivery piece to be intercepted, wherein the notification information comprises the information of the website of the express delivery piece to be intercepted.
And step 330, sending the message to the website to inform the website to operate the express item according to the operation requirement. The messages in the form of words can be displayed through the display terminal of the website, and the messages in the form of voice can be played through the play terminal of the website.
The method comprises the steps that a website for intercepting the express delivery is obtained according to the information of the success of the interception of the express delivery, and then the message is sent to the website to inform the website to operate the express delivery according to the operation requirement, so that once the express delivery is successfully intercepted, the message can be sent to the website for intercepting the express delivery in time, and the processing efficiency of the intercept is further improved.
As shown in fig. 4, the method for automatically sending a message by using an interceptor may further include:
step S400, if the express delivery component does not have the change of the logistics track in the first preset period after sending the message to the website, the message is sent to the website again. The first preset period can be 3 days or 7 days or 11 days or 28 days, and the like, and can be specifically determined according to actual requirements; the change in the physical distribution trajectory may be a change in physical distribution state, generation of new physical distribution information, or the like.
Because the express delivery piece does not have the logistics track change in the first preset period after the message is sent to the website, the message is sent to the website again, the website of the express delivery piece which needs to be intercepted can be reminded to be processed in time, forgetting follow-up caused by manual reasons is avoided, and processing timeliness is influenced.
As shown in fig. 5, the method for automatically sending a message by using the interceptor further includes:
and step S500, if the reply of the website to the message is not received within a second preset period after the message is sent to the website again, determining that the website is illegal and recording. Wherein the second predetermined period may be seconds, minutes, hours or days. In a preferred embodiment, the second predetermined period does not exceed 1 minute, which is typically related to the computer processing speed. Of course, in an alternative embodiment, the second predetermined period is greater than 1 day and is an integer multiple of 1 day, such that it forms, together with said first predetermined period, a time-limit requirement for the treatment interceptor which may be pre-agreed in the arbitration-related regulations.
And judging that the node is illegal and recording the message by not receiving the reply of the node to the message in a second preset period after the message is sent to the node again, so that smooth arbitration is facilitated, and the arbitration cost is reduced.
In the automatic message sending method of the interception member, the message is generated according to the mail information and the operation requirement of the express member intercepted as required, and the message is sent to the website intercepting the express member so as to inform the website to operate the express member according to the operation requirement, so that the manual message sending can be replaced, the labor cost is saved, and the problems of inaccurate, unclear, untimely and the like of the message generated by manual message sending can be avoided, and the operation efficiency is improved.
In addition, in the automatic message sending method of the interceptor disclosed by the embodiment of the invention, the message is generated and automatically sent through automatic aggregation of the information input by the user, so that the full-automatic message sending is realized, the labor cost of network operation is reduced, and the effect is excellent. Besides, the method can be matched with the real-time prediction interception technology of the express, does not need to additionally input data, realizes full-automatic message generation, issuing and tracking through shared data, ensures the interception success rate from another aspect, can be used as an arbitration basis, and ensures fairness and fairness. The labor cost and arbitration cost of the network points can be greatly reduced, and the interception success rate and the operation efficiency of the network points are improved.
It should be understood that the sequence number of each step in the foregoing embodiment does not mean that the execution sequence of each process should be determined by the function and the internal logic, and should not limit the implementation process of the embodiment of the present invention.
Fig. 6 shows that the embodiment of the invention also provides an automatic message issuing device for the interceptor. As shown in fig. 6, the automatic message delivery device of the interceptor may include:
the information acquisition module 100 is used for acquiring mailing information and operation requirements of the express items to be intercepted. Specifically, the mailing information may include a courier order number and a dispatch address; the operating requirements may include: the method comprises the steps of operating the express according to the returned piece, operating the express according to the website pause operation piece, operating the express according to the change address piece and the like, wherein the specific mode of operating the express according to the returned piece and the website pause operation piece can be the returned express, and the specific mode of operating the express according to the change address piece can be the changed dispatch address of the express.
The dispatch address is obtained through an address obtaining module, and the address obtaining module is used for obtaining a pre-stored dispatch address associated with the express bill number from a database. The dispatch address which is stored in advance and is associated with the express bill number is obtained from the database, so that the corresponding dispatch address can be obtained according to the express bill number in the mailing information, the dispatch address is not required to be manually inquired, the labor can be saved, and errors caused by manual reasons can be avoided.
And a message generation module 200, configured to generate a message according to the mailing information and the operation requirement. Specifically, as shown in fig. 7, the message generation module may include:
and an conversation obtaining unit 210, configured to obtain a conversation matching the operation requirement from a conversation library set in advance. Specifically, the speaking library may be preset: the method comprises the steps of using the express delivery according to the operation of the return part, using the express delivery according to the operation of the website pause operation part, and using the express delivery according to the operation of the address change part, wherein the operation requirement is at least matched with one telephone preset in the telephone library, and the matching should be unique.
And a message generation unit 220, configured to generate the message according to the mailing information, the operation requirement, and the obtained phone call. In particular, the mailing information, the operation requirements, and the telephone may be combined in a certain order to form the message, and the message formed by the combination in the certain order needs to satisfy a basic grammatical requirement to be understood by a recipient.
By acquiring the voice operation matched with the operation requirement from the preset voice operation library, the message is generated according to the mailing information, the operation requirement and the acquired voice operation, so that the message can be quickly generated, timeliness is improved, the message accords with the specification, the problems of inaccurate and unclear message and the like are avoided, and the interception success rate is improved.
In a specific embodiment, the message may be presented in a text manner. As other embodiments, the message may also be presented by voice.
The speaking includes a reserved position for presenting the mailing information and the operation request, and the generating a message unit may include:
and the filling position subunit is used for filling the mailing information and the operation requirement in corresponding reserved positions in the telephone operation to form the message.
In one example of this, in one implementation,
performing speaking: noble company, your good-! Single number: ______________ System match (delivery Address: _________), where the delivery company has initiated an interception request, please see that the delivery company operates the delivery rhyme according to _________ operation request specific _________, if not processed, will be processed according to the arbitration related rules, thank for the following-! The message is automatically triggered by the system to leave a message and do not reply.
Wherein the underlined part is the reserved position.
Mailing information: express unit numbers are 4 x 8 x; the dispatch address is the C-way number of the B area of A city
Operation request: changing address to E city F zone G way x
The mail information and the operation requirement are filled in the corresponding reserved position in the telephone operation, and the formed message is as follows:
Noble company, your good-! Single number:4*******8system matching (dispatch address:line C of the B region of the A market Number (number)) The delivery company has initiated interception request to ask for the expensive company to pressAltering addressesRequirements for parts operation are specificAltering addressesThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
The mail information and the operation requirement are filled in the corresponding reserved positions in the telephone operation to form the messages, so that the way of generating the messages is easy to realize, the generated messages are easy to read, and the operation efficiency is further improved.
And the message sending module 300 is used for sending the message to a website intercepting the express delivery part so as to inform the website to operate the express delivery part according to the operation requirement. Specifically, as shown in fig. 8, the message sending module includes:
and a receiving information unit 310, configured to receive notification information that the express delivery is intercepted successfully. The notification information can be directly sent by the website of the express delivery piece needing to be intercepted. As another embodiment, the interception node sends the notification information to the designated node, and then the designated node performs forwarding in a unified manner.
And the obtaining website unit 320 is configured to obtain a website for intercepting the express item according to the notification information. The notification information is directly or indirectly sent by the website of the express delivery piece to be intercepted, wherein the notification information comprises the information of the website of the express delivery piece to be intercepted.
And a message sending unit 330, configured to send the message to the website to inform the website to operate the express delivery according to the operation requirement. The messages in the form of words can be displayed through the display terminal of the website, and the messages in the form of voice can be played through the play terminal of the website.
The method comprises the steps that a website for intercepting the express delivery is obtained according to the information of the success of the interception of the express delivery, and then the message is sent to the website to inform the website to operate the express delivery according to the operation requirement, so that once the express delivery is successfully intercepted, the message can be sent to the website for intercepting the express delivery in time, and the processing efficiency of the intercept is further improved.
As shown in fig. 9, the automatic message delivery device of the interceptor may further include:
and the resending module 400 is configured to resend the message to the website if the courier does not have a change in the physical distribution track within a first predetermined period after sending the message to the website. The first preset period can be 3 days or 7 days or 11 days or 28 days, etc., and can be specifically determined according to actual requirements; the change in the physical distribution trajectory may be a change in physical distribution state, generation of new physical distribution information, or the like.
Because the express delivery piece does not have the logistics track change in the first preset period after the message is sent to the website, the message is sent to the website again, the website of the express delivery piece which needs to be intercepted can be reminded to be processed in time, forgetting follow-up caused by manual reasons is avoided, and processing timeliness is influenced.
As shown in fig. 10, the automatic message delivery device of the interceptor may further include:
and the violation recording module 500 is configured to determine that the website is violation and record if a reply of the website to the message is not received within a second predetermined period after the message is sent to the website again. Wherein the second predetermined period may be seconds, minutes, hours or days. In a preferred embodiment, the second predetermined period does not exceed 1 minute, which is typically related to the computer processing speed. Of course, in an alternative embodiment, the second predetermined period is greater than 1 day and is an integer multiple of 1 day, so that it forms, together with the first predetermined period, a time limit requirement for processing the express item by the website of the express item to be intercepted, which time limit requirement may be pre-agreed in the arbitration-related regulation approach.
And judging that the node is illegal and recording the message by not receiving the reply of the node to the message in a second preset period after the message is sent to the node again, so that smooth arbitration is facilitated, and the arbitration cost is reduced.
In the automatic message sending device for the interception member, the message is generated according to the mail information and the operation requirement of the interception member, and the message is sent to the website intercepting the express member, so that the website is informed of operating the express member according to the operation requirement, the manual message sending can be replaced, the labor cost is saved, and the problems of inaccurate, unclear, untimely and the like of the message generated by manual message sending can be avoided, and the operation efficiency is improved.
The function implementation of each module in the automatic message delivery device of the interceptor corresponds to each step in the embodiment of the automatic message delivery method of the interceptor, and the function and implementation process of the automatic message delivery device of the interceptor are not described in detail herein.
The embodiment of the invention also provides a method for automatically leaving and tracking the message of the interceptor, which comprises the following steps:
a message is started. And acquiring express delivery information which is input by a user and needs to be intercepted. Express delivery information to be intercepted comprises: the bill number, address information, and customer information.
And calling a target message operation library to search a target message operation set matched with the type of the express to be intercepted.
The interception types are divided into: interception for personal reasons of the customer; interception due to a suspension of business at the website; intercepting by changing the address; and a corresponding type of message-phone set is generated.
And receiving the interceptor information, generating a message processing according to the interceptor information, and filling the bill number, the interceptor type, the address information and the client information into a matched target message conversation set.
And identifying and judging whether the express delivery piece to be intercepted enters an interception state. If the state identification of the express items to be intercepted is judged to be the intercepting state, a message is triggered; if the state identification of the express delivery piece to be intercepted is judged to not enter the intercepting state, the leaving is not triggered, and the message information is stored in the message queue.
The message state is automatically tracked later. After the message is generated, pushing the message to a site collaboration module, and sending the message reminding message to a website for intercepting the express mail by the site collaboration module, wherein a user at the website for intercepting the express mail carries out message reply and the express mail to be intercepted is processed. Inquiring the logistics track of the express delivery, identifying whether the express delivery generates the logistics track within a certain period, triggering the message again if the express delivery does not have the logistics track within the period, and storing the message information in a message queue if the express delivery has the logistics track within the period.
Message reply and processing. After the website intercepting the express delivery part receives the message reminding message again, judging whether the website intercepting the express delivery part has a reply message, and if the website does not reply the message, storing the name and the illegal responsibility information of the website intercepting the express delivery part into a database.
The embodiment of the invention also provides an automatic message issuing and tracking system of the interceptor. As shown in fig. 11, the automatic message delivery tracking system of the interceptor includes: the system comprises an acquisition module, a calling module, a piece to be intercepted classifying module, a message generating module, an identification module, a site collaboration module and a responsibility following module.
Wherein,
the acquisition module is used for acquiring the information of the express items to be intercepted, which is input by the user.
And the calling module is used for searching a target message conversation set matched with the type of the express delivery piece to be intercepted.
The interceptor classification module is used for classifying the interception types into interception for personal reasons of clients; interception due to a suspension of business at the website; interception is performed by changing the address, and the method is used for generating a corresponding type message conversation set.
The message generation module is used for receiving the information of the express items to be intercepted and generating messages according to the incoming messages of the express items to be intercepted. And filling the bill number, the interception type, the address information and the client information into a matched target message conversation set to form complete message content.
The identifying module is used for identifying and judging whether the express items to be intercepted enter an intercepting state.
And the tracking module is used for inquiring the logistics track of the express delivery.
And the site collaboration module is used for receiving the message reminding message and sending the message to the site for intercepting the express delivery.
And the responsibility tracking module is used for judging whether the website intercepting the express delivery has a reply message or not, and storing the name and illegal responsibility information of the website intercepting the express delivery which does not reply the message into the database.
The embodiment of the invention also provides an automatic message issuing and tracking method for the interceptor. As shown in fig. 12, the method includes:
the user starts to leave a message. And acquiring express delivery information which is input by a user and needs to be intercepted through an acquisition module. Acquiring express list number 4; address information: XX way XX of XX district XX city; customer information: the operation requirement of the express piece to be intercepted is to change the address to the XX line XX of the XX city XX area.
The calling module calls the target message operation library. Searching a target message operation set matched with the type of the express to be intercepted, wherein the message operation used for leaving a message stored in the target message operation library is a message operation output by a message operation module.
Noble company, your good-! Single number: ______________ System match (delivery Address: _________), where the delivery company has initiated an interception request, please see that the delivery company operates the delivery rhyme according to _________ operation request specific _________, if not processed, will be processed according to the arbitration related rules, thank for the following-! The message is automatically triggered by the system to leave a message and do not reply.
Wherein the underline section is automatically filled with content by the message generation module.
The required interceptor classification module generates a corresponding type of message-phone set. The interception type can be classified as: interception is required for personal reasons of the customer (customer returns for personal reasons); interception is needed because of temporary business of the website (the operation of the website area is suspended due to various factors); interception is required due to changing address pieces (the shipping address and recipient information need to be changed due to customer requirements). The generation of the corresponding type of message-phone sets may be respectively:
noble company, your good-! Single number:4******8system matching (dispatch address:XX way of XX district XX of XX city XX number) The delivery company has initiated interception request to ask for the expensive company to pressReturn pieceSpecific operating requirementsWithdrawal ofThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
Noble company, your good-! Single number:4******8system matching (dispatch address:XX way of XX district XX of XX city XX number) The delivery company has initiated interception request to ask for the expensive company to pressReturn dot pauseSpecific operating requirementsWithdrawal ofThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
Noble company, your good-! Single number:4******8system matching (dispatch Address: up)XX region XX of XX city Road XX number) The delivery company has initiated interception request to ask for the expensive company to pressAddress changing pieceSpecific operating requirementsAltering addressesThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
And (6) message generation. The message generation module receives the information of the to-be-intercepted part, generates a message theory according to the information of the to-be-intercepted part, and fills the bill number, the interception type, the address information and the client information into a matched target message conversation set.
Noble company, your good-! Single number:4******8system matching (dispatch address:XX way of XX district XX of XX city XX number) The delivery company has initiated interception request to ask for the expensive company to pressReturn pieceSpecific operating requirementsWithdrawal ofThe operation of the sender reaches, if not, the operation is processed according to the rule of the arbitration related rule, the thank you-! The message is automatically triggered by the system to leave a message and do not reply.
And identifying and judging interception.
The identification module judges whether the piece to be intercepted enters an interception state. Specifically, the identifying module identifies whether the single number 4×8 of the courier to be intercepted enters the intercepting state. If the message is in the interception state, triggering a message leaving module and generating corresponding message leaving content; if the interception state is not entered, the message leaving module is not triggered, and the message information is stored in the message queue.
Triggering the message and automatically tracking the subsequent state of the message. After the message is generated, the message is pushed to the site collaboration module, the site collaboration module sends a message reminding message to a user of the website intercepting the express delivery, and the user replies the message through the site collaboration module and processes the express delivery to be intercepted. The tracking module inquires the logistics track of the express delivery. The receiving station of the message defaults to the station with the current logistics track to receive the message.
Judging whether track change exists in the preset time, and if not, sending a timeout reminding. And automatically sending out a overtime message aiming at express items without physical distribution state change in 11 days or physical distribution information in 28 days. And inquiring the scanning information in the database, and judging that a special piece for secondary message initiation is needed to carry out secondary message leaving if no physical distribution state changes (such as no scanning record) are carried out 11 days before the date of inquiry or no physical distribution information is carried out 28 days.
Message reply and responsibility following. And the website intercepting the express delivery piece receives the message reminding message again. The responsibility tracking module judges whether the website intercepting the express delivery has a replying message, and if the responsibility tracking module judges that the website intercepting the express delivery does not reply the message, the name and the illegal responsibility information of the website intercepting the express delivery are stored in the database.
According to the automatic message issuing and tracking method for the interceptor, disclosed by the embodiment of the invention, the automatic message generation can be realized, and the labor and time are saved; the recognition module is used for recognizing and judging whether the express items to be intercepted enter the interception state; if the recognition module recognizes the state of the express items to be intercepted and judges the state as the interception state, a message is triggered; if the recognition module recognizes the state of the express delivery piece to be intercepted and judges that the express delivery piece does not enter the intercepted state, the message is not triggered, and the message information is stored in the message queue, so that a subordinate site does not need to be searched manually, manpower and material resources are saved, the accuracy is improved, and the overall efficiency is greatly improved. In the method, the secondary message can be carried out at the appointed time point of the life cycle of the express delivery piece so as to remind website staff, thereby ensuring that the interception piece is automatically tracked and monitored in the whole process.
The present invention also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the method of the above embodiments.
Fig. 13 is a schematic diagram of a computer device according to an embodiment of the present invention. As shown in fig. 13, the computer device 6 includes: a processor 60, a memory 61 and a computer program 62 stored in said memory 61 and executable on said processor 60. The steps of the various method embodiments described above are implemented by the processor 60 when executing the computer program 62. Alternatively, the processor 60, when executing the computer program 62, performs the functions of the modules/units of the apparatus embodiments described above.
Illustratively, the computer program 62 may be partitioned into one or more modules/units that are stored in the memory 61 and executed by the processor 60 to complete the present invention. The one or more modules/units may be a series of computer program instruction segments capable of performing the specified functions, which instruction segments are used to describe the execution of the computer program 62 in the apparatus/computer device 6.
The computer device 6 may be a desktop computer, a notebook computer, a palm computer, a cloud server, or the like. The terminal 6 device may include, but is not limited to, a processor 60, a memory 61. It will be appreciated by those skilled in the art that fig. 6 is merely an example of the computer device 6 and is not limiting of the computer device 6, and may include more or fewer components than shown, or may combine certain components, or different components, e.g., the computer device 6 may also include input and output devices, network access devices, buses, etc.
The processor 60 may be a central processing unit (Central Processing Unit, CPU), other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), off-the-shelf programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 61 may be an internal storage unit of the computer device 6, such as a hard disk or a memory of the computer device 6. The memory 61 may also be an external storage device of the computer device 6, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like. Further, the memory 61 may also include both an internal storage unit and an external storage device of the computer device 6. The memory 61 is used for storing the computer program and other programs and data required by the computer device. The memory 61 may also be used for temporarily storing data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions. The functional units and modules in the embodiment may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit, where the integrated units may be implemented in a form of hardware or a form of a software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working process of the units and modules in the above device may refer to the corresponding process in the foregoing method embodiment, which is not described herein again.
The above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention, and are intended to be included in the scope of the present invention.
Claims (6)
1. An automatic message issuing method for an interceptor, which is characterized by comprising the following steps:
acquiring mailing information and operation requirements of the express items to be intercepted;
generating a message according to the mailing information and the operation requirement, wherein the message is presented in a text or voice mode;
sending the message to a website intercepting the express delivery piece to inform the website to operate the express delivery piece according to the operation requirement;
the generating a message according to the mailing information and the operation requirement includes:
obtaining a conversation matched with the operation requirement from a preset conversation library;
Generating the message according to the mailing information, the operation requirement and the obtained speaking operation;
the step of sending the message to a website intercepting the express delivery piece to inform the website to operate the express delivery piece according to the operation requirement, comprising the following steps:
receiving notification information that the express delivery is intercepted successfully;
acquiring a website for intercepting the express item according to the notification information;
the message is sent to the website to inform the website to operate the express item according to the operation requirement;
the method further comprises the steps of:
if the express delivery component does not have the change of the logistics track in the first preset period after sending the message to the website, sending the message to the website again;
if a reply to the message by the website is not received within a second predetermined period after the message is sent to the website again, the website is judged to be illegal and recorded, the second predetermined period and the first predetermined period are used for forming a time limit requirement for processing the interceptor, and the time limit requirement is contracted in an arbitration related regulation method.
2. The interceptor automatic message delivery method of claim 1, wherein the mailing information includes a courier number and a dispatch address, wherein the dispatch address is obtained by:
And acquiring a pre-stored dispatch address associated with the express bill number from a database.
3. The method of claim 1, wherein the speaking comprises presenting a reserved location corresponding to the mailing information and the operational requirements; the generating the message according to the mailing information, the operation requirement and the obtained speaking operation comprises the following steps:
and filling the mailing information and the operation requirement in corresponding reserved positions in the telephone operation to form the message.
4. An automatic message delivery device for an interceptor, the device comprising:
the information acquisition module is used for acquiring mailing information and operation requirements of the express items to be intercepted;
the message generation module is used for generating a message according to the mailing information and the operation requirement, and the message is presented in a text or voice mode;
the message sending module is used for sending the message to a website intercepting the express delivery piece so as to inform the website to operate the express delivery piece according to the operation requirement;
the message generation module comprises:
the call acquisition unit is used for acquiring a call matched with the operation requirement from a preset call library;
The message generation unit is used for generating the message according to the mailing information, the operation requirement and the acquired telephone operation;
the message sending module comprises:
the receiving information unit is used for receiving notification information that the express delivery is intercepted successfully;
the website obtaining unit is used for obtaining websites intercepting the express item according to the notification information;
the message sending unit is used for sending the message to the website to inform the website to operate the express item according to the operation requirement;
the apparatus further comprises:
a resending module, configured to resend the message to the website if the express delivery component does not have a change in a physical distribution track in a first predetermined period after sending the message to the website;
and the violation recording module is used for judging and recording the violation of the website if the reply of the website to the message is not received within a second preset period after the message is sent to the website again, wherein the second preset period and the first preset period are used for forming a time limit requirement for processing the interceptor, and the time limit requirement is contracted in an arbitration related regulation method.
5. A computer device comprising a processor and a memory, the processor executing computer instructions stored in the memory, causing the computer device to perform the interceptor automatic message delivery method of any one of claims 1-3.
6. A computer storage medium comprising computer instructions which, when run on a computer device, cause the computer device to perform the interceptor automatic message issuing method of any one of claims 1-3.
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